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Arnett Vision Care
7921 Mall Rd, Florence, KY 41042, United States
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Je
Review №1

I have been coming to this office for about 4 years. I have brought my kids (9,8&5) and the office staff is amazing! The optometrist is so personable and makes the experience feel safe and fun for the kids. I appreciate the professionalism as well as how they walk my kids through each of the procedures and make sure they feel comfortable. I really enjoy bringing the family here!

Do
Review №2

Always the absolute best quality care! Me and my wife have been going to Arnett Vision for about 5 years now and we are always satisfied. Great group of folks to work with!

Al
Review №3

I was able to take Notice to the Professional Manner of Arnett Vision Care immediately upon reception. After managing to obtain an appointment in a very quick response time and efficiently receive an eye examination in thorough logistical and an excellent time frame. They even had the advancements to do an examination without eye dilation which was more than a surprise at the time for me. Professional. Responsive. Efficient. Thorough. Impressive Quality of Care and Service.

Sh
Review №4

Dr. Day was quick and thorough. Then I went next door to Eyemart where Colleen took great care of me. She explained the different lenses and what they did, she helped me make a decision about which frames to get, she worked out the best price for what I was getting. Super pleased from start to finish! Oh and I got both pair in around 45 minutes!

Ma
Review №5

Very Covid conscious, I felt very safe. The exam itself was thoroughI was impressed with the technology used. Dr. Aren’t took her time and explained everything to me and made sure I was given the correct prescription. The result—- I can actually see now with my first pair of glasses. Thank you

Me
Review №6

I went in yesterday for an eye exam to get some contacts. Procedures are in place to ensure patient safety during this pandemic. I was impressed with how committed to cleanliness and safety they are (patients wait outside until there is an exam room ready, temperatures are taken as soon as you walk into the door, waiting room is cleaned after each patient, patients were asked to wash their hands upon entering the back rooms, exam rooms were cleaned after each patient as well, all staff were wearing masks). The staff was extremely friendly, apologetic for the wait- although I hadn’t waited very long, and courteous. My exam was quick and thorough, the doctor was friendly and understanding of how masks can cause fogging on the optical lenses. I will definitely be back and recommend this practice to anyone who asks.

Al
Review №7

First time in the office and first eye exam ever. The doctor and staff were terrific. They took their time and made sure all was done efficiently. This office is taking safety very seriously as well and I watched them wipe down every item and machine that was used both before and after my exam. Very pleased! I get my glasses in a couple of weeks and can’t wait!

Co
Review №8

They where very friendly and attentive. Had Colleen who waited on me. She was great. Made sure everyone was safely distance and sanitized all areas.

Te
Review №9

I have been going here for over 10 years and just love Dr Day. She is so personable and really takes the time to talk to you. She is just great to work with. I am a diabetic and she has done my eye exam, she knows my history and has taken such good care of my vision.

De
Review №10

Quick in and out service. Theyre not very kid friendly or iterative. I didnt expect them to be all goo goo gaga towards my child. But she was very straightforward as if she was talking to adult. My child is six. I would definitely recommend them if you have older children or youre an adult. I would explore your options if you have younger ones.

Jo
Review №11

A.V.C is wonderful. Very pleaseant Staff. Very knowledgeable. When your getting your eyes check its a good feeling when the doctor knows what they are doing and are patient with you. Im confident my prescription is correct. And I will be going back.They practiced the whole social distancing really well and they kept the office very clean and sanitized. Follow their process to get into the office. Be patient and youll have a nice visit.

Da
Review №12

Dr. Alex is the first doctor who had ever personally called me to check on me.My experience with this office and especially Dr. Alex over the past month has been above and beyond any level of service I have ever received.Ill never go anywhere else again.

Ba
Review №13

I run on a tight schedule. So when I make an appt, I dont like to wait a long time. They got me in and out quick. Everyone was very courteous.

Br
Review №14

Professional, efficient, exceeded expectations. Reaonable prices - I got TWO pair of glasses for LESS THAN HALF what I paid for ONE pair I got at Lenscrafters years ago and theyre both just as stylish! Have already recommended to several family members.

Jo
Review №15

Dr. Day and staff are amazing! I felt absolutely safe there during this Covid pandemic, they are taking excellent precautions to keep everyone safe. Highly recommend them.

Tr
Review №16

I have been going here for a few years and have never had a problem! They are always on time, friendly, and give great care. I highly recommend!

Ad
Review №17

Staff was cool as can be... The lady that set me up for the Doctor deflected the quality it take to succeed in the medical industry.. The Dr. Was great showed a genuine interest in making sure my exam was very thorough. Here again the Dr. Reflected incredible quality for making sure the correct glasses were issued. Thanks to all the staff .... I was on time and so was the staff with my appointment...

De
Review №18

I had emergency back surgery and it completely skipped my mind that my daughter needed new glasses before school. Her grandmother took her here and they were amazing. Got her in the same day and her glasses were ready in just a couple hours. She can now start school being able to see! Thank you so much for making life a little less stressful!

Em
Review №19

They were super nice and patient, super clean, the doctor was very nice and explained my eye imaging extensively for me. Theyre doing great in making sure its a safe environment.

Br
Review №20

Truly the best place around for an eye exam. Super friendly and clean. During this pandemic they great steps to Help Stop the spread of Covid-19

Da
Review №21

Very well organized for the current virus situation. Customer check on arrival and staff cleanups at every point of exam. Really impressed and pleased.

Ra
Review №22

Really nice staff. Dr. Arnett was nice and professional. Made me feel relaxed and went over my x-rays step by step to make me understand what is going on with my eyes. Plan on staying a patient with them!

Be
Review №23

Excellent staff, very friendly, I feel like I’m at home when I go there. I would recommend them to anyone who needs vision assistance!!

An
Review №24

Excellent Customer Service, always a smiling face! Covid precautions are in place and followed.

Me
Review №25

All of the staff and Drs were super nice and really patient with my 9 year old son. It was his first eye exam and he was really nervous but the Dr. did a great job with him and he walked out excited to go get his first pair of glasses. They were able to schedule my husband, son and I all back to back appointments. I would definitely recommend this practice!

Te
Review №26

Great experience. Services were efficient and professional

Am
Review №27

My son and I both went to Dr. Arnett for the first time yesterday. She was patient and attentive, taking time to be thorough and explain everything. Very happy with our whole experience!

Ki
Review №28

I will definitely go back. They fit me in for an eye exam the same day. The staff was very friendly and especially Allie. Dr. Day was the best eye doctor I have been to ever! Super nice, took her time and asked questions. This is the experience that works for me. They have gained a patient!

Ke
Review №29

Very well run practice with very friendly people! Great experience—would recommend highly!

Lu
Review №30

I recently took my kiddos to get their eye exams, and Dr. Arnett, Dr. Day, and their staff were amazing. They were very understanding, thorough and made it a fun experience for the kids. Would definitely recommend.

Wa
Review №31

Dr. Arnett and her crew are good at taking care of people. Kind and patient plus they go to great detail to explain things to me during the entire process. Nice to finally have a steady eye doc who I know is looking out for me.

pa
Review №32

Dr. Day is wonderful! She is professional, efficient and kind. She patiently answers all questions and takes the time to be thorough!Staff is very accommodating and wonderful customer service! Highly recommend!!

B
Review №33

The office staff were extremely friendly and inviting. The technician Debbie was very friendly, cute and efficient. Dr. Day was knowledgeable friendly and efficient as well. I would recommend this vision center to anyone who cares about having a staff and doctors that truly care about your vision.

El
Review №34

My kids were on spring break. We had plans and didnt make appointments. When we arrived the woman at the desk told us about the wait time and when 3 walk ins could get in. Our wait was short and they were able to get all 3 of us seen within 40 minutes. It was great and I appreciated it very much!

Jo
Review №35

So because of my crazy schedule i could only make it after they closed. Or shortly before. They stayed open for me. That is great customer service in and of itself. But the staff was so friendly. And the doctors seemed very knowledgeable.

Er
Review №36

I highly recommend Dr. Arnett. Shes been great to work with for myself, my wife and my kids.

Rh
Review №37

Ive been going to this office for years because of the quality of care they show their patients. They go above and beyond and I appreciate all the staff!

Ch
Review №38

Friendly staff. Convenient location. Very helpful and answered all questions I had. I’ve gotten my last two eye exams here and will continue to from now on.

Fa
Review №39

They were fast with the testing and didnt have to wait long to see the doctor

Ja
Review №40

Dr.Arnett does a very thorough examination and clearly explains the results of the exam and answers questions and discusses your diagnosis. Office staff is friendly and helpful too.

Ju
Review №41

Dr Arnett and her staff have taken such good care of me and my son when it comes to our vision. She was extremely patient and knowledgeable Her staff couldn’t be more welcoming. I highly recommend her for all your vision needs whether it’s for contacts or glasses

We
Review №42

Dr Arnett and Dr Day are awesome to work with and very reliable and friendly. Their staff is very knowledgeable and courteous. I would recommend them to everyone.

Tr
Review №43

I’ve had quite a few eye doctors over the years but Arnett Vision is the best! They are friendly, efficient and very good. They got my prescription updated in no time and I see better than I ever have. Thank you Arnett Vision!

So
Review №44

The staff are always respectful and friendly, and the doctors are also personable, caring, and professional.

To
Review №45

Great facility with top professionals. I will continue to recommend my family and friends come here.

Jo
Review №46

I was pleased to find caring staff...from the front desk to the technician..to the doctor. All made sure my visit would be on time, through and accurate. Thanks to all.

Me
Review №47

I always have the best experience each and every time I have an appointment. The staff is so friendly and quick. Dr. Day is phenomenal. Highly recommend.

Am
Review №48

Quick, friendly, professional, and very clean!!! Best experience I have ever had getting an eye exam and I am in my late thirties. I highly recommend!!!

Fr
Review №49

The office would not serve me because I was in a wheelchair and they were not ADA compliant and could not accommodate my wheelchair. Absolutely no excuse for this.

My
Review №50

Dr Arnett is amazing. I feel like she is the first one to get my prescription correct.I had a great experience and felt welcome by her.

St
Review №51

The process was very efficient and the staff and doctor informative and friendly. I was out of there in 20 minutes with my prescription! Very happy!

De
Review №52

They are always so kind and friendly.

Ph
Review №53

I had a very good experience here. They were friendly, efficient, and accommodating. I would happily recommend them.

Da
Review №54

They are always super friendly and extremely professional! I’ve never had to wait more than 5 minutes for my appointment!

Ta
Review №55

They were very nice, helpful and thorough! There was no problem with questions or discussion and I really felt as if I mattered - not just as another number here!!!

Ti
Review №56

Diabetic eye check. Both Drs. Are very informative and have no problems answering all my questions.

Je
Review №57

Dr.Arnett and staff at AVC are courteous and accommodating. Fantastic patient care and excellent customer service.

Re
Review №58

Very impressed with Dr. Arnett. I was diagnosed with Bells palsy, a somewhat rare condition and she was very helpful and extremely knowledgeable. She is very down to earth and helped me to relax about this scary situation.

Ma
Review №59

It was very good and informative. I would recommend to my friends highly

Ni
Review №60

Very professional efficient staff. Extremely clean and safely minded.

Ti
Review №61

The staff and doctor were very friendly, professional and efficient. I have already recommended them to my husband!

Gi
Review №62

Dr. Day was awesome and explained everything to me. The whole staff wa very friendly.

Mi
Review №63

Really like Dr. Day. She is very efficient and makes the experience painless.

De
Review №64

Love the Doctors. The receptionist was not very friendly when I checked in or out. I felt like I was interrupting her day. I told her that I had left my post card for $10 off of my visit, laying on my table. She said ok and charged me full price. I visit every year and think she should have been more accommodating.

KI
Review №65

Great procedures and efficiency during these difficult times.

Mi
Review №66

Very professional and always friendly. They know what they are doing. Great people.

gi
Review №67

Dr. Arnett is knowledgeable and has a wonderful manner- the office staff are great!

Wh
Review №68

Dr. Arnett is the BEST optometrist I have ever been to. She spent a lot of time with me when selecting the best contacts and gave me a lot of alternatives for various activities-driving, working on computer, etc. I would highly recommend her to anyone!

Ma
Review №69

Great Team! Nice environment, clean, timely and courteous.

Ni
Review №70

Ive been going to this place at least over 2 years now. I always leave satisfied the crew there are very supportive and helpful to theyre customers.

Ch
Review №71

Very friendly and knowledgeable staff! Would definitely recommend to anyone looking for an eyecare specialist!

Ro
Review №72

Dr. Arnett’s Team is amazing! Friendly, knowledgeable and professional. If you are looking for an eye doctor, I highly recommend Arnett Vision Care.

Em
Review №73

She is incredibly knowledgeable in her field, excellent professional person.

Os
Review №74

I just had my first visit to the office yesterday and it went very well. I would highly recommend this office to anyone.

St
Review №75

I went to this office because I got vision insurance that my regular doctor doesn’t take by accident. As soon as I got there I felt a little uncomfortable because the whole staff is behind a huge mirrored window and you feel very unwelcomed sitting in a room by yourself. The front staff is very minimally helpful/nice. They messed up my billing, with my insurance as well. Also, I don’t know if maybe it’s just my regular doctor but she always gave me trial pairs of contacts to last me until my next shipment of contacts came in whether I ordered through her office or not. I called them and they said since I didn’t order through them they couldn’t give me a pair to last me until my contacts come next week. I thought as a patient of a professional practice you do anything and everything to make your patient happy especially when it comes to their health. Anyway, I will say I did like the doctor I saw but I will definitely be going back to my regular doctor.

Gr
Review №76

Zero wait time. My Dr. Was wonderful. Down to earth and friendly.

Jo
Review №77

I had the best experience everybody was really helpful and really friendly my glasses was done pretty quick

Ri
Review №78

The best all around

Se
Review №79

Great staff, listen to your needs, and you’re never waiting long.

An
Review №80

Very friendly service, professional , clean, and would come back anytime I needed too. Very impressed !! Awesome store and employees!!!

Li
Review №81

Everyone there is so friendly and takes great care of me. I will always recommend them to friends and family!

Am
Review №82

The doctors and office staff are very friendly and accommodating. Everything from appointment setting to billing was a breeze. Overall a great customer experience.

J
Review №83

The service is great. Doctor is very knowledgeable and takes her time to ensure you understand the care plan.

Pr
Review №84

They were prompt and on time. Friendly and helpful.

Du
Review №85

Great experience. Excellent service and care for my son.

jo
Review №86

Doctor was very friendly and so was rest of staff got me right in and out and explained everything very well. Thanks will see you next year.

Ce
Review №87

Great people who really care about their patients.

Mi
Review №88

Not a long wait time. In and out with terrific services and caring manor.

ti
Review №89

Fast and thorough service.

Ro
Review №90

Was a walkin on a Saturday afternoonWas in and out in about an hourFast and friendly

Sy
Review №91

Always a great, thorough exam with friendly staff.

Jo
Review №92

Very pleased the service and friendly care.

Ri
Review №93

Excellent customer service and excellent pricing!

Le
Review №94

Quick , efficient and friendly.

Ch
Review №95

Dr. Arnett is very professional and pleasant.

Em
Review №96

Everyone is super nice and helpful.

to
Review №97

On time appointment explained everything. Thanks

Ph
Review №98

Horrible to deal with their billing and insurance department. If I could give them 0 stars I would. Needless to say I will never go back!

Ev
Review №99

Very business like, very prompt, very good!!!!

Ju
Review №100

It was a great experience!

Information
2 Photos
100 Comments
4.9 Rating
  • Address:7921 Mall Rd, Florence, KY 41042, United States
  • Site:http://www.arnettvisioncare.com/contact.html
  • Phone:+1 859-525-0234
Categories
  • Optometrist
Working hours
  • Monday:9am–4pm
  • Tuesday:9am–1pm
  • Wednesday:Closed
  • Thursday:9am–5pm
  • Friday:9:30am–5pm
  • Saturday:10am–5:30pm
  • Sunday:9:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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