Take my kid in for assessment. The staff was rude and not helpful. As the nurse practitioner was of no help being cocky. Then the nurse gets in my face and I told her to get out of my face thats when security comes around the corner after I asked for the boss of the nurse practitioner boss to put in a complaint on the behaviors of there staff. They tell me to step back in the room I stated to my kid lets go elsewhere as it was not going good or being handled professionally by st e staff. I WOULD NOT RECOMMEND ANYONE GOING HERE !!!!! SERVICE SUCKS, STAFF IS VERY UNPROFESSIONAL AND GOOD LUCK GETTING TIMELY SERVICE.

My wife has been here for nearly 4.5 hours with no answers to what’s causing her pain…… but registration made sure to come in and get all the insurance and billing information so they can make their money. Take care of the patient first and sort out the money later.

Would give no stars worst hospital ever worst nurses and employees I have ever seen I will go out of my way to go to Covington or Edgewood. Staff at Florence St E hospital are a joke and are rude. They have not taken care of any family members of mine that have stayed there. Now my father who is 69 yrs of age went in for hernia surgery and has Parkinson’s he was cold for 2 hrs last night and in pain. Worst hospital in the world. Should be shut down due to staff being incompetent.

My wife is healthy and never has to go to the dr other than yearly appointments. She is a PA herself. She was having abdominal pain bad enough I had to call 911 we have been in the hospital for over 5 hours and I have asked the nurse only 2 times are there any updates or something she can have for pain and when I do she is rude and wants to tell me about how sick her patient is across the hall or how the patient 2 rooms down passed away. She should not be telling me about other patients. The one thing they did quickly was come in and get our co pay payment which was paid instantly. If you can get to another hospital do it. I hardly ever write reviews about anything but I thought everyone should know. If she was not in so much pain she can’t move I would leave and go elsewhere.

My husband and I want to give a shout out to one of your employees. She is a great worker and always makes us feel comfortable and very concerning about our family. We go to the lab in Independence, Kentucky . She has been there for several years and we tell her to stay there, so good to see her. She is Mary D. , she is very efficient, always say sorry when she has to stick you but very good. Just wanted to let her and her employer know we appreciate all she does for us. Thanks Mary !!!!!

Me and my girlfriend were in a car wreck on Friday night. We were there for almost 4 hours the doctor didnt even come see my girlfriend. I had a wound on my right arm where skin had been ripped clean off, they didnt even clean it I had to go home with broke ribs and fractured nose to clean it myself! One of the nurses was downright rude nasty as can be!! Despicable behavior displayed by so-called professionals. Even my mother whose been a nurse for nearly 40 years called them a joke to their faces. I will never go there again and never would I take my children there!!!

They flagg comments that are true and what is a detected comment? If someone comment about the hospital and its negative but true you delete the comments? Ive been sitting in my room suffering from muscle spasms and Im not getting the attention I deserve. I dont get checked on at all. Im sitting here suffering and I cant get no help. Is it because of my color?

The staff is lovely. But I won’t go to a hospital or any medical Sellitti that doesn’t respect medical freedom for their own staff.

I was admitted to St.Elizebeth on Monday night. I want to give my nurse Brandy a call of above and beyond her duties. She was an Angel. If I could give her ten stars, thats what Id give. Oh, I was in room 344. And Id like to give my nurses aides, Linda and Barb for also being so great to see. They all came checked on me. Ask if I needed or wanted anything. They were just great. I wanted to thank them very muc .

They are definitely not equipped to handle covid patients. They brought my wife a portapotty in her room simply because they didnt want covid patients in the hallways. Also after going to the er they had us walk back out to the car because they didnt want the infected sitting in the hospital waiting. Only to then call us back in the hospital less than 10 minutes after telling us to wait in our car.

They won’t let any family members sit with you and advocate for your needs. Such a heartless hospital. Go anywhere else. They are lacking compassion and care.

I currently see out patient therapy here and had a week stay. The staff is awesome. Kind, considerate, helpful just what makes your stay seem short. The food was superb even for a diabetic! Met GREAT nurses and student nurses. Thank you St. E. For such a great experience.

Always been good to me and my mom but tonight has been a disaster!!! She has been here 8 hours for a blood tranfusion and the incompetent Doctor Standforthforgot to order her blood!!! Terrible!!! Should not be a doctor!!!

I got serious stomach pains. I ended up going to St. Elizabeth’s for. We were in the waiting room first, and while I understand some patients are more critical, I was in tremendous pain crying and pacing back and forth. We ended up having to wait there in the waiting room for over and hour. They took blood work and, while I waited for the results, they had me do an ultrasound. While I was in the ultrasound they came back asking my husband how much alcohol I had over my the past weekend and they asked him how he didn’t know and looked at him like he was some kind of bad husband. They left and in the mean time my husband asked my friend how much alcohol did I have that weekend she told him half a bottle of a wine cooler. They return and he tells them this and the nurse leaves saying that can’t be right. When I return they ask me the same thing I tell them the same answer. Apparently I had pancreatitis and no gallstones so they had basically thought I was an alcoholic. They didn’t do a test to see if I had had any they just assumed I was one. The whole time I spent there I was presumed to be an alcoholic. I had leading questions that basically was them trying to get me to admit I’m an alcoholic the entire time I was there. I was told I wouldn’t be able to leave until I could consume solids but the day I was able to have clear liquids they sent me home which within two hours of being home I ended up puking and pissing all over the floor. They gave me anti heartburn meds instead of anti nausea meds so I still ended up puking. And as a side note had I actually been an alcoholic I would have been dead because of what they did or didn’t do to me. I ended up having to go to another hospital because my bowls were constantly loose and I couldn’t keep anything down. If you love your family members DO NOT SEND THEM TO ST. ELIZABETH because they could die from their neglect. Also they over work the nurses and they certainly do not have enough.

This places is ridiculous. i set in the waiting room for 2 hours in the worst pain ever. Even told the lady my face was starting to tingle and it felt like i was past out an they still left me out there. I would not recommend this place to anybody even if you feel like you’re dying. Got a better chance of going to urgent care

Hope you enjoy paying all that money when your effort to force people to get vaccinated fails! Youre going down along with those treasonous democrats.

I cant tell you how amazing this place is. Our procedure was smooth and we were discharged very quickly. Dr. Moon was fantastic and I cant say enough good things. Thanks for all you do.

Friendly staff. All around better than Edgewood hospital.

My daughter was brought to the ER today and could over hear the EMT and nursing female staff laughing at her medical issue/ history. As a professional medical provider it is unacceptable to hear of this kind of mistreatment. Patient privacy was violated today at your hospital in your ER.

Wonderful receptionist, took temp & gave us directions to sign in. Went to register for out patient surgery. Told us to go back to main entrance, Waited a while went back to registration, they were looking for us. Got to the correct location, ok from there.

St Elizabeth Hospital in Florence KY is price gouging. Theyre charging people $82.50 for a Covid-19 test. The hospital never divulged this information to us. Think twice before you use the services of St Elizabeth.

Its ridiculous that 2 masked, fully vaccinated relatives cant wait for someone in surgery. Ignoring logic and science.

Not only is the care bad there, billing is just as bad. Rude people, lies, not knowing what they are doing. Billing rude rude and rude! I will be nice here. This place is not fit for anyone or anything. I will take my business to Ohio.

Not completely convinced the give the best level if care compared to UC Hospital.

The emergency room took 6 hours before calling me in and they refused to help me. They sent me back home with absolutely no help.

Unfortunately i have to give a horrible review. i arrived at this facility and less than 2 hours later i left with just ativan in my system, for anxiety. i went in with extreme muscle pain and spasms. i was pretty much treated for an anxiety attack when it was so much more. later that same day, around 230 i went to a completely different hospital, christ hospital where they definitely treated me for everything i needed to be seen for. i will never visit this emergency room again.

Was born here and was called crazy, worse place that I’ve ever been.

If I could rate a zero on scheduling dept. I would. It took me 8 hours to book an MRI for my son. Beacon had faxed order on friday with a confirmation. Actually faxed twice with confirmation but St E said they didnt have. Beacon again called St E. And sent order again. St E said order was wrong and wouldnt schedule. Order was right, scheduler didnt understand order and even when Beacon called a 4th time and faxed another highlighted order and was assured a scheduler would call me, they didnt. I finally called at 4 p.m, started at 8am., and was told the order was wrong, I told them no, it is right. they finally scheduled me .Took 8 hours of incompetenceFrustration and disappointment.

If you dont know where youre going, dont worry ... someone on staff will escort you. When I arrived, there was someone there to meet me and when I was finished, I was led back to the main entrance. Talk about door-to-door service! More places need to do this.

Went to er felt like they didnt take me seriously. Left feeling just as bad as when I went plus my sugar was 497 and they didnt even address that problem. Not very happy about the situation

Excellent place... Excellent care night shift staff were awesome ! Lori and kim were amazing

Been here many times. Great place. However Im not here today for me. Im here today to support my husband and his mother as his father unexpectedly collapsed from a brain hemorrhage and will not be coming home. Today is the goodbye day. I checked in at the tempytable as usual and was told I could follow my husband and mother in law to a waiting room outside the ICU. As the women behind the main counter announces its time for visitors to leave the waiting area to visit their family in the hospital. We get up. This lady rudely hollard and points directly at me and saysEveryone but you. I understand she has a job and covid and such but if Im told Im allowed and then you want to contradict something thats fine. Have manners to do so. Have manners. I people are there for a reason and its not to be spoken to like that. Espiynow. Again I understand her job but she needs better people skills to be at a place like this. I was there Tuesday, April 15th. At 11 am. I hope she reads this and treats the next person correctly.

Beautiful facility. Kind and helpful staff!

They are very efficient and I was able to register before going which made checkin easy.

01/19/2021 9:00 Am Just awful. The so called “Registered Nurse” up front in the ER wouldn’t even make eye contact with me when I was telling her what was wrong with my wife. She dismissed everything I said even when I got done telling her my wife had severe anxiety and couldn’t talk. So she proceeded to keep asking my wife questions. That nurse is just an awful human being and shouldn’t be a nurse anywhere. After asking her If I was able to go back with my wife she said no, my wife didn’t have dementia, Alzheimer’s, or a mental disability? Who is she to say my wife doesn’t have any of that? That little RN badge doesn’t mean a thing. With that attitude she needs a job at McDonald’s not a hospital.

I’m here right now , I walked into the emergency because I’m feeling like I’m bout to pass out can’t stand up straight I got here at 10o’clock it is currently 12:00 Literally waiting all day

Oh where to begin? Ive been to this hospital more than a few times and the experience has been somewhere between sub par to absolutely abysmal. When I was brought in by ambulance to the ER, they had me wait over an hour to be admitted and I subsequently went into shock as I was bleeding out. Their policies towards womens health care and wellness is absolutely medieval. Ive yet to personally meet anyone with a positive experience anywhere in the monopoly, or network rather. To top it all off, theyre suppressing their covid stats and punishing their staff who catch it and subsequently take off work to deal with their illness. When they are more worried about the image of hospital staff wearing masks than protecting their staff, its no wonder they deliver such terrible service. I would be terrified of catching covid from their staff based on these policies and attitudes. 10 out of 10, do NOT recommend. While I am sure that there are perfectly good staff, nurses, and doctors, those who run the hospital need to take a good hard look at themselves. Its sinful to trap the people of Northern Kentucky into one sub-standard health care network.

Phenomenal care! Very personal and inclusive of the patient in their own care. 10/10 recommend.

I’m in here now, I pushed button for help and waited 10 minutes to be ask how can they help, told them my problem and that was 15 minutes ago, still no body had been in here... this place is very disappointing, was a good hospital when it was St Luke’s.. at this point i just want to get the hell out of here ..

Ive heard it said similarly but Ill take it a step further when I say I wouldnt take my neighbors yapping dog here. There arent enough characters allowed to describe the multiple horrendous experiences Ive had with this hospital. Patient wishes/requests, their best interests, and their legal on paper duly appointed Durable Power of Attorneys alike are all given zero consideration or respect here. My poor grandma has fallen multiple times in the last decade. All resulting in surgeries or in patient care. As the only person by her side through it all, her only desired contact, legal POA, and full time caregiver on her contact list, never once have I received a call when she came out of surgery so I could return to her side to help her. Instead I was left to sit in the freezing parking lot while she peed on herself for lack of help. (On top of re-confirming multiple times per visit that they correctly entered my phone number, which I know can be difficult and labor intensive sometimes) I also have received MANY calls with questions concerning billing. So I know they have it. Our current and last experience is still extremely painful to bear and possibly subject to litigation so Ill refrain from elaborating further for now.When it comes to their contact lists or more specifically their No contact list it seems that one gets priority. So if you have any predatory family or persons who wish harm unto you or a loved one, definitely dont confirm that they are on any no call or no contact lists as they will be notified, given private information (major HIPPA violation) and aided in their plot by means of lies, cover ups and deception under the veil of confidentiality. If you or a loved one (or neighbors yapping dog) are about to die youre better off to be brain dead for 5 minutes and drive a few more exits up and across the river to a non St. Elizabeth Healthcare facility. On a positive note Tracy, the social services worker is nice.

My husband was seen here in the ER almost a month ago for being in a car accident. He was discharged same night no pain or antibiotics scripts to leave with. Still in a lot of pain we figured it was normal. He started feeling weird. The pain wasn’t going away. We had to go to another hospital weeks later to find out he had pc of the car lodged inside his body causing him to get sick. Who misses that???? And a broken wrist and chest.

They took real good of me the staff was great.

Ive never been to a ruder hospital. Even the one in Covington are extremely nice and helpful compared to the people here. The front desk people are very rude. Sad when the world is going through terrible times the places you are suppose to feel safe dont. They talk down to the patience. Sad people go through all that schooling to help just to be bullys. Pray this was only my experience and not others (1a and 3a)

Its kinda okay at times but I went in tonight since urgent care only does covid-19 testing between 10am and noon. I went there to ask if they do it even if I dont have a doctor to give me a referral, I was told yes but would be charged for an E.R visit. I asked even with insurance? They lady at the desk said yeah because the doctor see you and we do more than just a swab. Wow no wonder numbers are going up! The governor is doing a poorly job if this is what the E.R says. Even with insurance!😔

My mother and I went to get blood work done at St E Florence lab on a Saturday prior to our Diabetes Center appointments scheduled during Labor Day holiday week, and the staff from the diabetes center had missed extending her order where her visit had been rescheduled. Despite asking the lab front desk clerk and trying to reason with her to reach out to the Diabetes Center doctor on call or check whether a nurse there could look up the expired order and renew as we are both in vulnerable high-risk group for COVID, she is elderly and is a recent heart surgery patient, she stated she already called them and was informed there was nothing they could do because on-call did not have access to a computer and nurses there at the hospital were not authorized and that wed have to follow up the next week and then come back. This would not have allowed enough time for processing and would have to reschedule visit that can take months to get. I called Diabetes Center on-call doctor from the parking lot, who informed me that he was the one on-call, definitely had access to fix the order and had NOT been contacted by St. E Florence staff as she had stated. He renewed the order within minutes and she was then able to get blood work done with no acknowledgment or apology from the lab. It is appalling, especially during a pandemic, to see the apathy and outright LYING by healthcare staff who should feel a duty to provide better care. It would have just taken an extra minute or two of her time.

This is the worst ER experience I have ever experienced here. Im not sure if the woman at the desk was new or not, however when I brought my sister to be seen the woman at the desk was extremely rude. She asked about covid and we informed her that yet we had been exposed however we had tested negative twice on two separate occasions since exposure. She was extremely rude and very short with my sister and myself. Im ok with waiting in the car and had no problem with it to cooperate with regulations. However she did not need to be rude and she certainly did NOT need to BREACH confidentiality LAW and RIGHTS by shouting across the ER waiting room that we had been exposed. Extremely rude and unprofessional.

I see a lot of bad reviews, however my overnight post neck surgery stay was amazing! Every single person on staff was friendly, knowledgeable and most importantly cared about your well being. I really could go on and on, especially the nurses were top notch!Hopefully I dont have to go back to the hospital anytime soon, but if I do St. Elizabeth will be my first choice.

I was running late to a appointment tried calling 5 times between being transferred to the fax machine and the answering machine I never reached anyone. After showing up late I was given my medication that clearly states to be taken with food I was given it on a empty stomach after I told them I have not eaten all day maybe its my fault for being sick in Kentucky worst experience ever lets see what happens in 2 weeks

The woman who sit at front desk are rude and not very friendly, I thought st.elizabeth was a catholic hospital and the faith was about family,someone needs to talk to these employees and let them know this

Only been admitted to a hospital once in my life. Long story short, at 48 thought I was having a heart attack, wife drove me straight to ER. Immediately taken back and evaluated with heart ruled out. Next concern was stroke so had CT scan that showed no bleeding. An older neurologist was consulted who took one look and told my wife it was a complex migraine and I would be back to normal in 24 hours. Placed in ICU, monitored and was perfectly normal when I woke up.Have had my son in ER twice. Top notch care and attention.Wife just had colon surgery here. Private room, I stayed with her at night and could not even hear the nurses in the hall talking. Very relaxing. Nurses are all different but most very attentive and explained every detail of her care. April (I will omit last name) should be nurse of the year. Maybe the best bedside manner and communication Ive ever seen and I stayed with my mother in a different hospital for two months, day & night.

I brought my sister forsevere anxiety and had a great experience there

I tried to set up a payment plan for a recent visit. When I offered $50.00 a month, I was told they would only accept $80.00 a month. I have a chronic health condition, so unfortunately I rack up a lot of bills. They would rather turn me over to collections than accept what I can afford......very caring....NOT. Thank goodness hospitals in Cincinnati are more understanding and will accept the $50.00 a month payment we offered them!

ER is absolute trash

Registration staff is not competent with Foster Care laws in the state of Ky. I was told that it was mandatory for my case worker to approve all treatment and that foster parents are not legal guardians. Per the state handbook only 3 things require intervention from biological parents. 1) psychotropic drugs, 2) general sedation and 3) birth control. Every time I go here I’m met with senseless opposition by the cold reception staff. Even after providing guardianship letters 3 or so times, they still claim its “not on file.” I sat in the ER today from 9am until 3:30pm while 30-45 minutes of that was wasteful accosting from the bedside reception. Unfortunately no other hospital in this town but this greedy money machine. Ever notice how they push you to urgent treatment and ER now on the weekends? Primary care used to be open on Saturdays! More cash in the ER!!! I will come prepared next time with my foster handbook in tow! Be ready!

The staff was great when I was sent to the emergency department. I could not breathe and they were able to stabilize me until I could be transferred. It is never fun or a good time to go to the hospital but the staff was very attentive and made all the efforts possible to help me in such a time of need.

I was visiting a friend in emergency yesterday and I was met with the most helpful staff I have ever had the pleasure of dealing with at a hospital with one exception. The young lady at the outside desk was very nice but she was getting yelled at by the wife of a man being brought by ambulance. Instead of that lady just understanding that the wife was acting Rudely because of her situation she was rude right back. I know its hard to deal with people when they are like that but its always compassion that wins the day.... I think she needs addition training and maybe some system to allow staff to release stress and smile on short breaks to redirect their attention and restore a right attitude. The other staff in the room were amazingly sweet, upbeat, helpful and comforting. There was a Male volunteer that I wanted to hug to pieces for his precious demeanor. We need more people like him with a servants heart. We all need to be servants. If everyone wasnt out for themselves and instead had an outward servant focus we would all get better service everywhere and we wouldnt get so bent put of shape when things werent perfect. Thanks amazing staff!

My mom came in from a nursing home. She was admitted after 3 1/2 hours. We were told there were no beds and she was moved to a different room in the ER. When I inquired why, I was told that there are no beds, all St. Elizabeth hospitals are on hold (no beds available) and she would have to wait until morning when the Drs made their rounds and released someone to go home.I am shocked at the non- professionalism displayed. I wish I had known this before she was brought here.

In 2012, this awesome team of professionals saved my life with an innovative procedure. The care I received was top notch from all departments. Thank you!

Wife wasn’t able to keep nothing down and they said she had generalized abdominal pain but here’s the thing she was released with still holding nothing down throwing up as she was walking out of the Er room then we had to go to another hospital in Ohio cause I drive a truck and come to find out she had two things wrong with her with the same symptoms and the dr didn’t treat her correctly. Miss diagnosed completely. Filing a complaint with the medical board.

My father was there for 8 days. For 5 days not one phone call from a dr. Why is that? I was told they were seeing improvements day after day from the nurses yet no dr phone call. We suggested to nurses who are not drs he may of had a stroke and were told no but after 5 days of being there I finally got a call from a dr. Dr. Banks who by the was was awesome. But if these tests he ran after he took over earlier my dad may still be alive. Communication communication communication. Dr’s need to communicate with the family. Maybe just maybe my dad would still be here. On the 8th day after having a mri a day in a half earlier which the neurologist never called by the way was told my dad was dying. We brought him home just in time to die. Can you explain why these procedures were done the way they were why I never heard from a doctor for five days Can you explain why these procedures were done the way they were why I never heard from a doctor for five days.Anything you would like to say please call. You gave my number.

Went with a family member who took a fall. Was greeted by demands for a mask to be worn, which is fine even when Covid isnt rampant, but was disheartened to see security workers and construction workers/ contractors not wearing them.

If you have a child with a hyphema, your better off getting your doctorate and checking it out yourself. However if you come in with a cough good news your top priority and will be seen right away. Only person to give a damn is the desk lady on arrival.

I had a super early appointment and was in shock at how well the hospital was staffed and how friendly and helpful everyone was.

My mom (88) has been here for 5 days. I find the level of care and attention by all staff (nurse aides, nutritionists, Physical and respiratory therapists, nurses and doctors and even housekeeping) to be great. They are meeting all our needs, caring, and responsive. We are NOT experiencing the problems others seem to be having with this facility. We will not hesitate to come back if the need arises. Thanks for helping mom get well.

I spent this past weekend in the hospital for pneumonia. The care I received during my stay was good. However, they sent me home on insulin for my diabetes as oral medications werent keeping my levels controlled. I have never used insulin before and was give very little education on how to do so.I was told to check my levels before meals and dose with a fast acting insulin according to a sliding scale based on my levels. The sliding scale wasnt in any of my documentation they sent home with me. I had to call and get it over the phone. I was never told how to deal with highs and lows between meals. I was never shown the proper way to use the prefilled injector for my slow acting. I managed to figure that out on my own but Im still stumbling through between meal lows and highs.Maybe I should have asked more questions, but I was sick and overwhelmed and exhausted and never should have been sent home with medication that could potentially be deadly if used improperly without the proper education.

Uh. Its a hospital? So far so good.

RIDICULOUS! This hospital is complete garbage! My mother went there and although the nurses are outstanding, the doctors were awful and seemed to care less about the patients. She went home to find that her incision that they went over at discharge was not even stitched up. How do you send someone home with directions to come back to remove stitches and not know you never stitched them up. Idiots. There is so much more I could add, yet I will not waste my time. Just stay away from here if you can.

Horrible place to come if your pain level is a 10...they will treat you like garbage and try to throw you out if possible if your insurance policy isnt going thru. Dr. Ahmed 2nd floor spine floor...a joke his license should be revoked PERIOD!!!!! He has no care for the patient or there pain. Only positive I can and will say is there nursing staff is on point.

I really dont think there is enough room for what I went through.I will just tell you some of the things I went through.1) I supposedlyhad a heart attack in 2014. I say that because when I called the ambulance, it was because I was having trouble breathing. I was also living with a person (room mate) that I didnt know. A so called friend of mine told me about an elderly man that needed a room mate.I was living in one of the worst hotels because the ex got us evicted from the APT. we lived in.(He was a bi polar, alcoholic with diabetes and ex Navy).I found out a week before we were kicked out that the ex did not pay the last 2 months of rent. That is enough to make you crazy!!!So after I moved from the hotel (it was the Super 8 one on Dream Street, home to some nasty drug addled individuals) into the now ex roommate, my stress levels were high. Severely high. No we didnt have children(the ex and I and were married on paper for 23 yrs.)So, the breathing I was having was so severe I called 911. I could barely get a breath in!They took a chest x Ray at Grant County St. E. And within moments the Dr. was running down the hall dreaming admit her!! She is having a heart attack!! They immediately rushed me to the Florence St. E. hospital. I had No One to be there with me!! I was 46 then.My family was no help. They (all 3 of them) called me on the phone!!Okay the treatment at that hospital was, well not telling me what was really going on. All throughout that experience all I was told is that I had a huge blood clot at the bottom of my heart and they treated that with 2 blood clot drugs.Then sent me home. with a booklet to read about heart failure.The cardiologist did do an angiogram.That isnt all. Some of the nurses were awesome. The doctors did not speak English well. So I spent my time asking a ton of questions.It was truly a mess.Lynn

It was ok and the checked me out good and made sure I was good before they sent me home

Although the nurses were great, I gave St. E a 1 because of their service. My dad who is 92 was admitted for four days. We had to provide his Kleenex. The hospital doesnt provide any toiletries unless you pay for them. Dad wasnt allowed to get up on his own and physical therapy only came once to walk him. The only time he got any exercise was walking to the bathroom. The doctors care a joke. You never know when they will show up. So if you want to talk to one, you better pack your bag. The day he was being released, he wasnt released until 9 pm.

If I could give this a negative star I would. We had an alcohol poisoning issue (dont get me wrong... It was a self made problem) but OMG!!!... It took an hour to get fluid and see a doctor and we even had to leave without recommendation!! The registration (his name was Greg F.) asked us why we were being rude.... For starters, and I truly wanted to know if my spouse had alcohol poisoning... So of course I was worried and definitely assertive. We were placed in the psych ward room, our nurse (Kim B ) whom had been brought about by shift change... Was absolutely 100 and 10% not concerned about my spouse and even diverted the attention to the fact that I had no medical degree and should not pull my spouse out of the hospital without recommendation!!!!!! DO NOT GO HERE FOR EVEN SOMETHING THAT COULD BE POTENTIALLY LIFE THREATENING!!!!!!!!!!!!!!!! This hospital is a true joke.

Great service but we got completely ripped off with bills after delivery. They claimed charges for a lot of services they didnt even provide at the hospital. I wouldnt recommend, unless, you have 100% coverage.

My son has been in and out of this hospital several times over a year now and has had excellent care. I find the workers and the staff people very nice and helpful. he is there today again. I live in Ohio. Thank you everyone!

I am so impressed with the staff at St. Es. My sister was admitted late last night and Ive pretty much spent 24 hours with her and I am surprised how many of the staff went out of their way. One nurse brought her own personal phone charger in for my sister to use and another nurse came in to help my sister with a c-pap machine that she had at home. It wasnt even the reason she was in here but she showed her how to use it. I have a feeling your only hearing from the negative which is ashame because theres so much positive.

We were in Cincinnati for two days for my husband’s job interview; when my daughter had a little accident and we had to take a trip to the ER. She’s two, and the staff was FANTASTIC with her. They got us checked in, back to a room, stitched up and discharged within an hour. Amazing!This was our first major ‘boo-boo’ and trip to an ER; so the compassion and attentiveness meant everything to us as parents!I’d especially like to thank Rose. I wish I had gotten her last name so I could recognize her further. But, she came back, after getting all of our info into the system, with a bear and two stickers for my girl. My daughter slept with that teddy bear that night for a little extra comfort!Thank y’all!!

I was hospitalized @ St. Es, Florence, for five days in March because of a low blood count. Doctors came in my room everyday to check on me, and the nursing staff was great. Doctors and nurses were professional and friendly.

I would give a negative score if possible. Horrible wait time to even see a doctor in the emergency room. The nurses were clueless and admitted they didnt know the policies and had me running all over trying yo find the status of my son. After they were finally able to find a doctor, she asked why I was concerned and after I told her she said she was leaving since I was upset. Staff not interested in the wellbeing of any patient. Too busy finding an excuse to transfer to another hospital, find a reason not to talk to you about difficult choices, and listening to the security guard counting the minutes till he left. There is no compassion, no desire to find out the cause of a medical issue, just let me get your copay and then you can get help. You are signing a death warrant going there.

Dr Paul, Dr Kim, Dr Schott and the TCU, ICU and ED people were just amazing. Everyone from the doctors to the cleaning people really cared. I could not have asked for better treatment. I was far away from home and felt very alone and vulnerable. They gave me peace of mind. Love you guys!

Great doctor there very caring and supportive. Dr. Burroughs

Well, I got in right away, and a doctor looked at me pretty quick. All he did was look at my ear and refer me to an ENT who did the real work.But that didnt stop them from charging me $1,000+. Seriously. And thats with insurance.So 5 stars for being quick about it, 1 star for pricing, 3 stars average? Is that fair?

Misdiagnosed on multiple different cases and double charged on payments. Doesnt support the transgendered community. Will only go to the University of Cincinnati hosptial for now on.

I let every nurse or MD know on the way in that I was light sensitive, at least 3-4 people. The MD named Greg walks into the room and turns the light on without even acknowledging me first. This place is a major joke and is only in it for the money. If you arent on the verge of death, Id recommend going somewhere else.

I really wish I could leave no stars! It took 2 trips to the er before they admitted me. And as i sit here and type this, Dr. Ahmed is discharging me. Which he is a joke! He shouldnt be a doctor! I have a softball size cyst on my left ovary (a hemorrhagic cyst) and i have no appetite, cant sleep due to pain, pain level is at a 10 even with pain meds. And he says that a cyst is no reason to keep a patient. Im actually almost in a fetal position in pain. The nurses I have had are great and definitely deserve a raise but the doctors dont care and have horrible bedside manner. So this so called doctor is sending home a patient who hasnt been healed or had anything done to help me. On top of the cyst I have a UTI with e. coli. So fun for me. But dont worry they tried to save face by trying to assist me with the cost of prescriptions. Oh and lets not forget a woman in the finance office telling me that without my insurance (which I just got on the 16th and dont have the cards yet) I wouldnt get the care and treatment I need.

My mother is currently there with a nasty IBD infection and unending diahrrea. At least twice that I know she has pressed the button for help which didnt arrive for 15 Minutes. Shameful.

Not a great experience with my son however they simply are just not equipped to deal with mental health issues in the ER for children. Our nurse Sandy was amazing though. There needs to be more people like her in this world. Very kind and understanding. No judgement, no rude comments or spirks. Very professional and just kind hearted. Sandy went above and beyond for us and truly cared. Thank you so much you were a Godsend.

This is the worst ER I have ever been to. You sit for hours in the waiting room. The doctors dont wanna do anything for you besides rush you out. I was told take this pee cup and use the bathroom and bring it back to the desk. I did and when I got back there like sorry shes gone to lunch just hold it. This was on a thursday morning with very few people waiting, but still took 2 hours to be seen.

I would give this ER a negative rating if I could. They seriously took two cases before us and the kids were obviously fine running around the damn waiting room while my child sobbed in pain!!!! Its a joke. They were clearly fine and my child who had rapid onset let side pain which indicates appendicitis sat and waited!!!!.

The care my daughter received was horrible. She bled every where and they did not even provide us with the chucks to change her. We waited nearly 3 hours just to get Tylenol for her pain! Her door was left open with her only wearing a gown on three different occasions! I became angry and they attempted to call security on me for advocating for my daughter and their lack of care! I would never recommend anyone here. However the lady taking insurance info was amazing and pleasant

It is a hospital so it seems some people are expecting concierge service when they write their negative reviews. Getting medical attention is not a first come first thing, priorities are the concern. Having said this, I have been here quite a few times for check-ups, therapy and most times I get in at the time I am scheduled, though I do not have any experience with their emergency rooms. The staff is friendly and very polite.

Left with peace knowing my love one is in good hands 🙏

This place is a joke. I came in after a severe mold encounter feeling dizzy, having breathing difficulty and chest pains. I explain I felt fine until the bad mold exposure over the last couple days. So after I sit back here for 2 1/2 hours they come to try giving me something for nausea and heartburn. Ive had heartburn issues for too many years to believe that. Heartburn causes dizziness, body pains, metallic taste, chest pains, breathing difficulties and a headache? Really???? No. This is scary. This is the result of st e the monopoly.

The nurse in the er by the name of Anne h was rude and had no bed side manors what so ever. She was one of the rudest people I have ever met

Unless you enjoy being spoken to and treated as if you are a walk-away from the dementia wing of a long tern nursing facility, find another hospital; preferably one that treats adults with dignity. Not everyone with white hair requires being walked fifty feet across the lobby to a clearly marked check in desk. However, in the words of the responsible administrator, We walk everyone over and hand them off. While Im certain St. Elizabeth Healthcare in Florence experiences their share of senior citizens requiring that level of hand holding, to treat everyone as if we are incompetent shows a total lack of respect for us as individuals.

I have no idea how this place even qualifies as a hospital. If you need anything go to UC or childrens. Ive had to experiences with this place. Each worse than the last. This place needs to be shut down for good..

The bathroom is dirty.. the er room floor is dirty and I had to park and walk over patches of ice .

If I could give this bandaid station a - I would. This place and the people who work here are a joke! Please if you have the time I would recommend going across the river and far away from this monopoly!

Terrible...terrible...terrible!!! i would love to give them a negative 10 if i could. the first 3 hours we were there i had only two nurses come into my room..i was in excruciating pain and no one was doing anything. literally!! after being there for about 3 1/2 hours i had to call the nurse back in and let her know what i needed done! my family doctor told me to go to the ER immediately because she thought i had possible nerve damage in my ear and all i needed was a CT scan and they were treating me as if i was there with a sinus infection and looking to get pain medication!! i was livid!! they finally sent the doctor in and he said he would order a CT scan. pretty sad that i’m not even a nurse and had to tell these idiots what needed to be done. after another four hours i received my results and was able to leave. i will never go back to this dirty...rudely staffed hospital again. they don’t care about anyone and the amount of time that was wasted for no reason was insane!! i have never been in so much pain in my life and they didn’t even care!! WHAT A JOKE! never ever will i recommend this hospital to anyone. don’t go there unless you want to be treated like your life doesnt matter.

Came in with serve abdominal pain and Was kicked to the curb and could barely walk out. Just had a baby and they didn’t discuss my ct scan results. Will go to Edgewood next time

I feel sorry for anyone trapped in St Es monopoly, terrible doctors with a staff that does not care, I advise anyone in Northern Kentucky to see a vet instead, you will get much better care there than St E