1st off this hospital took excellent care for me during a hard time of losing a child. I was 29 weeks pregnant when I was informed my baby no longer had a heartbeat. They treated me and my baby with the utmost care and allowed me to see her whenever I would like just as any other mother would with their living child. Everyone there is amazing and if I ever needed anything they were just a call away as they still are.

I had aortic valve replacement surgery and the care was excellent. i was not a good patient but the nurses in the CTRU and progressive care were attentive and patient. My daughter was admitted in the course of her terminal illness and received the best of care. I love this hospital.

The behavioral health unit Renaissance Center needs to re-evaluate how they train their staff to interact with patients families.The only decent staff member I interacted with while my daughter was inpatient there was a RN, Anthony(?) on the first night. He was caring and compassionate.The psychiatrist, Dr Sanchez, was horribly rude, unprofessional and condescending when she spoke to me. She went so far as to be almost insulting, insinuating that everything wrong with our daughter was our fault. She contradicted statements she made regarding discharge care, and overall I felt almost bullied by her.The social worker, Kyle Smith, was just as bad. He was short and rude, going so far one day to hang up on me while I was in the middle of a sentence. I was clearly stating, hang on, I have something else and he said, thanks, okay bye and hung up on me. When I called back to inform him that I was not yet done, I had further questions, he insincerely stated that he apologized, thought we were done and were saying goodbye.Then when I attempted to make clear to him that we would have no problem picking our daughter up at discharge, she would just have to call us a little ahead of time to give us time to get there, he again got short and rude and stated they would just send her home in a taxi. I about had to argue with him that wed pick her up.If this is how the doctor and the social worker interact with patients families, I shudder to think what their actual patient care is like.

This emergency room was a JOKE!!!!! We will never be back! Could have went to express med and gotten better care! My boyfriend and I just left from ECM emergency room and basically they sent us home with steroids and a pat on the back! We went to there because my 25 yr. old boyfriend was having severe chest pains, blurred vision and shortness of breath and this was the second time it had happened in a week. Walking in the nurse at the front desk treated us like teenage kids as if we were over reacting. Well we get back to a room and they start running all kinds of test and asking for his history. So after they get all the information they decide they are going to do a chest ex-ray. Two hours later the doctor comes in and says well your heart looks fine we think you have bronchitis but you have no infection and your chest ex-ray looks fine too so we think you will be fine and we are going to give you some steroids have a nice day. Not only was the staff useless the building and cleanliness was horrendous!!! Needless to say I will not be back even if my life depends on it!!!!!

I had a gall bladder removal here, and my son years ago his appendix removed, they took good care of us both. The doctors, staff, and nurses were professional, kind, caring, and attentive. They are in the process of building a new hospital, and this one will hopefully be put to good use for Veterans, but unsure what will become of it yet. Thank you too all who work at ECM for your care, it is appreciated.

Had surgery there in November 2016. Was on 2nd floor. No hot water in bathroom. I asked after surgery about taking a sponge bath. Nurse brought a pan of cold water and 3 wash cloths,sit it on floor and walked out. If thats not enough nurse left surgical packing inside me. Was sent home with it. Called for an ER visit 5 days later bad infection had to get packing removed then.

Very old and outdated! Staff needs a refresher course in speed, and kindness of the ill. Sometimes you just dont feel good and one person can make you smile and feel so much better or cry and feel much worse! You pick how you will be remembered!

The ER doc, Dr. Speyrer was great. Compassionate and caring staff, even on a busy Friday night. Ali was our nurse. She was so kind and caring. Ms. Sherry was the radiology tech that kept us smiling. And Ms. Ronell is a precious jewel. She went out of her way to show kindness. I am so thankful that we have such skilled and caring providers in our area.

This is the finest staffed hospital Ive ever been to.very professional from the front door all the way back out.i would trust them with my life.i burned my eyes at work and they didnt waste any time sending me straight back.dante j fountainThanks again guys. Jan 11

I went for a shoulder and back injury. Not severe, but extremely painful. They completely ignored my back pains and focused on my shoulder. They still wouldnt do anything and I had to beg for an xray. If course ,nothing was wrong. And the gave me a steroid shot and sent me out the door with the WRONG paperwork for my insurance claim. No Im going back and forth with the billing department. Ill never be going back. Also while I was waiting a woman came in crying and screaming, my mom is dying in the car outside will someone please help me! the little lady at the counter looked at her like she didnt care, slowly walked to get a wheel chair, didnt call for help. Slowly walked outside and argued with the hysterical woman about her mother instead of trying to comfort her. I was actually the one to talk to The woman and calm her down. This is by far the worst hospital operation Ive EVER SEEN. Dont go to this hospital. Oh also they sent 6 people ahead of me because they said I didnt seem to be in much pain. Im sorry, but I dont show weakness. Wasnt raised that way. There are still men out here

Incompetence!! Doctor did not ask about medicine allergies and prescribed medication that I was allergic to. THANK GOD FOR PHARMACIST. He caught it. I have been to ECM 4 times this year and 3 of those 4 have been VERY DISAPPOINTING. One time was discharged with NO INSTRUCTIONS and they forgot to give me my prescriptions also. I called them when I realized it and was told couldn’t have after you leave. I have always gone to ECM and even defended it when people were talking bad about it. The time has changed I have experienced the BAD!

Staff is sub-par. My dad was here for a week and not once did they bathe him or change the sheets on his bed. We had to call the nurses station multiple times for simple things, and sometimes they would hang up on us when we called. Athens-Limestone Hospital is a much better option.

Words cant describe this place however there are a few good people who works here

This facility consistently disappoints in all areas. I have refused to be taken here after numerous experiences with my family and friends in the last 2 years. Two of these were life threatening and one patient had to be taken to another facility against ECMs advice. The other highly regarded facility scoffed at the approach ECM had taken for 4 days with no results or even a plan. The other facility had success and discharge with 36 hours.I now refuse to even have blood taken by their satellite labs due to their billing department. The actual lab technicians at cox creek office are very good. The central business office is terribly managed. They will never answer the phone so you have to leave a message. If your message is for anything other than giving them money, it will never be returned.

Absolutely horrible experience at ECM. Walked in with my finger nearly severed and was set in a hallway bleeding. Within 10 minutes, someone came by and asked me for payment saying that I would get out of here much sooner if I paid promptly. I agreed and paid for EVERYTHING in advance.Hours pass and a doctor has not even seen me. Not a nurse practitioner. Nobody. As Im bleeding in their hallway. Finally after I had been there close to three hours, a nurse practitioner comes up to look at my wound and as its still bleeding, says Oh...we really should get that stitched up. You dont say? I then received another bill in the mail (after having paid my bill in full).I spoke to the director and his attitude was very unpleasant. He kept saying I could have paid a lot more. Honestly, I really dont care. I should be happy that you are only screwing me out of less than you screw other people? This hospital only sees dollar signs in their eyes when you walk in. They do not care about you as a patient and only want to fund the new hospital they are building.

As a post-operative patient, I found the nursing care to be dangerously inattentive if not inept. Fortunately my spouse, who is medically knowledgeable, was with me around the clock and protected me from the grossest errors. One example: Because Im diabetic (not insulin dependent), my blood sugar was checked ....and was nearly 500. The tech who did the test said shed inform the nurse.......After 30 minutes passed, my spouse went to see if anything was going to be done. The tech had made a written note on my chart but the nurse had not even looked at it. Having had it called to his attention, he came along with an insulin injection. ECM apparently does not even have meals tailored for diabetics....I was served regular meals--high carb, sweet desserts, etc. Though I was bed-fast, there was no effort to bathe me or allow me to brush my teeth. Overall, the lack of care, the lack of concern, should frighten anyone from going there. First time, last time, for me.

On April 27th @ 1:40am my wife went to the ER to be checaked, just after giving birth. The entire ER staff, Jason RN... was very rude, inconsiderate, and more interested with there cell phones and discussing social media. Something needs to be done to insure the quality and well being of the patients IS the TOP priority and concern in the ER. The State needs to close this facility, if this is the quality of care to be received when visiting the ER.

Horrific experience as always. Only once have I ever been treated with a modicum of dignity, respect. There is exactly one R. N., and one P. A. who have compassion, humanity in the entire ER. The rest are cruel, cold, heartless creatures with the bed side manner, and care of a bridge guarding troll. Their sole concern is the bottom dollar. Were it legal, I think theyd rather youd just die than to have to take care of you.

Was here day before yesterday with extreme back pain.. they put me in a fast track room in a hard plastic recliner, knowing I was having issues sitting and was more comfortable laying down. I sat there for a good hour in tears waiting to be seen, and didnt even get to see an actual doctor. Was just a Nurse Practitioner. Gave me pain meds that didnt work, and then subjected me to the most PAINFUL x Rays I have had in my life. I was tugged on and pushed on without warning which made the pain shoot down my legs and up into my ribs. NO CONCERN for that at all. Absolutely never asked about my pain scale.. never asked me if I wanted more than ibuprofen, never offered me any water or any other basic kindnesses. Watched me walk out with my husband and then suggested as I am slumped over in tears to Take a hot bath. They did this knowing I couldnt even stand up, let alone get in and out of a tub! RUDE, TERRIBLE BEDSIDE MANNER, INCOMPITENT .. and those lack the true frustration behind those words. I am STILL in ridiculous pain and have been in bed since I got home days ago unable to walk unassisted AT ALL. DO NOT go here if you actually expect help!

Dr Flowers asked my mother if she smoked. She said yes. She is 75 and has been very active and drives, cooks, cleans house. Once Dr Flowers, who appeared to be a hippie, found out she smoked, well it s going to kill you. She is 75, is addicted to smoking, is he really dumb enough to think she doesn’t know that. We waited right at 2 hours after we saw him for any type of treatment. He made excuses but I saw him there and going down different hallways. I was angry when he got back to my mother 2 hours later and his words exactly were “ where is the HATE COMING FROM”. I had no hate for anyone, am I not entitled to be angry when my mother is ignored by nurses saying he had written no orders but all her results had been back and at an apathetic DOCTOR , and I use that term loosely. Doctors don’t behave that way. My grandfather always called ECM THE SNAKEPIT, it hasn’t improved! I’ve called administration 3 day, no return call YET!!UPDATE: THE HIPPIE DOCTOR, Dr.Flowers, “ just likes to talk that way””, I was told 4 days later by someone in Administration. If he is the best the can do for a MEDICAL DIRECTOR, ECM REMAINS IN TROUBLE!!! Sorry physician, sorry care!

My loved one had knee replacement surgery at ECM recently. She received outstanding care.

Would not take my grandmother because of age when she had 2nd stroke when she had no other option she was needing a nurosurgen its awful when someone comes to hospital for help and cant get it when they got in the profession they agreed to do all that they can do to save lives its the sorriest hospital and staff I have ever witnessed in my 50yrs and if the new hospital north Alabama medical center is like it I will not be going any way any time not even to see someone else worthless low life sonsabitchs

I would not even rate this hospital a one star... my husband was in there for bad pancreatitis and the staff was all so rude and plan out MEAN!! All your hear is the nurses gossip and talk about other people that is there.. needless to say they had him on the wrong antibiotics and now he is a brookwood in Birmingham Ended up on the vent for few days... we even had a DOCTOR to tell us if he got sick again dont come back their go to Vanderbilt or UAB...

My father in law was brought here 3 days ago from TN. for a heart attack. 3 stars because so far they have saved his life as he is still making it but still in ccu. however I find the majority of the nurses unconcerned about his care and answering questions for the family. I did not go to the ER dept as after a 2.5 hour drive they had already moved him to ccu. I did go through the ER after hours to get to the main hospital as I assumed the main entrance would be locked like most of our facilities in Nashville after hours late at night. not only was the main entrance unlocked which is completely unsecured but the lady at the desk in ER was rude. they dont have enough waiting areas for the families and not only was the main entrance unlocked at all hours anyone can walk in ccu anytime w no locks on those doors either. I was told by a fellow patients wife that homeless ppl are known to walk through at night, (why they should try locking the doors) and my father in law had to have CPR after they removed something to soon 😞 trying to get him transferred to Nashville but as of right now they said hes to s

This ER is a JOKE! I have a heart condition that I had surgery on 15 yrs ago. From time to time it still acts up. Went in with my resting hr 145. Incompetent ER doc said I was just depressed, anxious and needed to calm down!! He had not even looked at my past medical history. Since I am only 32 it couldnt be my heart! The RUDE, COCKY and HATEFUL male nurse stuck me 3 times before I had to threaten to leave. He finally got someone else. Also another time I was admitted for pancreatitis and my name sticker was put on someone elses bloodwork. If I had not been paying attention I would have been treated by the wrong bloodwork! I see several lawsuits in their future!

Dont even want to give one star. Came to the er throwing and having diarrhea and passing blood in urine. 3 days later still throwing up and having diarrhea. They havent gotten any test back and Im now going home. If throwing and diarrhea caused dehydration which caused the blood in urine then I am going home just to start over again. They say they dont know what exactly is wrong but havent gotten test result but that vomiting and diarrhea can last a week or two. Its bad when you go home not feeling any better than when you went possibly worse because now you have an extra bill.

Nursing staff was amazing thank you Sandy and Heather from the first floor for all you did

I havent been here in about 4 years but my uncle did have a massive heart attack back in 2016 and he went to this hospital to be treated. They took him straight to the cath lab and he came out fine. They put a stint in his heart. So he lived through this because of ECM. Im giving 2 stars because when I was little and went to the er the wait time was terrible. 4 or 5 hrs and then when I got in they didnt do anything for me at all. Good hospital for emergencies maybe. You have to be almost dead or dying before they will do anything.

Absolutely worst hospital i have ever been in . My mother was treated like a dog there . Some of the nurses working there should not have a nursing liscence . two nurses in particular by the name of Todd and haley were horrible . while starting an iv on my mother they were rough and were gossiping about another patient there and then their co worker . the nurse that came in to do an in and out cath on my mother just walked in room( did not introduce herself or tell my mother what she was about to do ) and just started pullng her pants down . was very rough with her and degraded her when my mother said she couldnt open her legs any farther ( my mom is 73 and has severe backand leg issues r/t having polio as a child ) .They left her on bed pan for 40 minutes . when they came in to take her off they spilled it on bed and just set full bedpan on my moms walker . never emptied it .never offered her anything to wipe herself never offered to change shhet they spilled urine on .

I will never go to this hospital again, even if my life depended on it! The staff rude, and not just like did get things I asked for but I asked for a bkanket because it was like 30 degrees, tired to make a phone call because I had zero service, the nurse didnt when answer my question. The it was time for me to get a shot, then lady seriously pulled down the side of my pants and just stuck me with needle, didnt even tell me what they were giving me. Its just a bad hospital all togetgert t

Almost died from appendix rupture,, they couldnt figure out why I had pain in my right side abdomen.. 4 weeks stay and emergency surgery,, I wouldnt recommend that place for a broken toe

Do not let your family go here. They practice medicine in an almost mid-evil way. They almost killed a family member of mine. That is not an exaggeration or a joke. If we had not moved him to UAB he would have surely died. He started improving drastically 2 days after moving him. UAB did some tests and treated him with the proper antibiotics and things turned almost instantly. They (ECM) were trying to open up his abdomen and CUT OUT the infection for a 4th time, which our new doctors told us was a really bad idea and would have surely finished the job (killing him). He required a total abdominal reconstruction to repair the damage done by this hospital, but we had to wait 6 months for him to build up strength as they literally almost killed him at ECM. There were a FEW good nurses there, and they know who they are. Thank you to both of them. The rest of the staff is horrendous, without compassion, and down right evil in some cases. Especially the chubby male nurse who was the nurse captain of the 3rd floor. My family member was sick for almost 2 years under their care. It has been 4 years since the initial botched surgery he is now almost recovered from their terrible, amateur procedures. Please dont make the same mistake we did. They treated us like dogs, and tried everything in the world to prevent us transferring to UAB. They even tried to tell us the ambulance ride to UAB was going to cost $2k and our insurance wouldnt cover it. That was a lie. Every single surgery resulted in a major infection. I am not exaggerating. Recently I found out that another family member has had a similar experience. So, things have not changed. Do yourself a favor and go to a real hospital.

Ok worst experience Ive ever had at hospital. My dad had a pacemaker and defibrillator put in he was released next day. 5 days later he could not walk or talk anbulance took him back to ecm er where they said he had a stroke they admitted him to be seen bye a neurology. 3 days later after he got worst and me having a come apart on the nurse they got a dr in after 30 minutes we thought he was going to die and the nurse would not call Dr I has to ask for the head of nursing. When he came I said transfer him out he then got the neurology there. The admitting dr had never even called the neurology in. He assured me things would be better. Ok his bathroom light doesnt work or his nurse button I ask to have it fixed the nurse said well they want we are fixing to be in new hospital. Things were better for 1 day then right back to bad will never bring him back here.all but one nurse was so unprofessional. I dont think the new hospiral will help them if they dont improved

I was recently admitted to have surgery. I was given s combination of meds that brought my bpm down to 7 the normal bpm is 20. The every two hours that medical staff should have taken this didnt. The majority of staff on second floor when you called on call light would either turn it off or would answer. I will never be back. I know I should have went to UAB.

Back in Nov 2016 my Dr sent a me for a CT at ECM Hospital. ECM was to be in charge of filing the appropriate paper work to the insurance. After a week had elapsed they had not filed the claim. After many many calls and finally talking to the hospital administrator they finally file the claim. This past week the same Dr has requested a MRI, unknowing to me the request was once again sent to ECM. After almost a week I still have not heard from ECM of the pending MRI. Once again they have failed to file the claim with the insurance. After many calls and frustrations I was told it was filed today. This is unexceptable and this will be the last time I will ever use ECM !

Will not answer the phone, to save a life. Pun intended. Ridiculous

This hospital is a joke, go anywhere else before going to ECM. This review will be regarding my husbands care in the E.R in late October although I had my own horrible experience there in 2011. After this were never going back.My husband had an appendectomy 4 weeks prior to our visit (performed at Madison Hospital which is amazing and I would recommend) and was experiencing a complication.We were there at 8am on a Saturday so the wait time was nil, they treated my husbands excruciating pain with appropriate medications, and they accurately diagnosed the problem which was a 2.5MM kidney stone that was a post-op complication from the appendectomy. Those are the only positive things I can say. He was never seen by a doctor, just a CRNP, which is unacceptable. The nurse was supposed to administer fluids for dehydration, but never did even after I questioned why he hadnt received them yet. The only medications they prescribed were for pain, no alpha blocker to help the stone pass, which is both a typical and crucial part of treatment. They didnt provide any verbal instructions upon discharge, just a huge stack of paperwork that I had to comb through to discover that he needed to strain his urine until the stone passed, and they didnt provide us with a sieve/strainer either. They rushed us out like the place was on fire, in and out within 2 hours and everyone was very brusk and rude to us (while of course greatly enjoying themselves chatting and joking around with fellow staff members) while we were there. They did slip a referral to a urologist inside all of that paperwork and on the Monday following the E.R visit he mercifully fit my husband in for an appointment and was APPALLED by the lack of care he had received at ECM.

My husband was hospitalized last week at Eliza Coffee Memorial Hospital. ER MD and RN were highly skilled, efficient, and caring. Both the 7A-7P and 7P-7A inpatient nurses and nursing assistants (all 3, all shifts) were consistently competent, responsive, patient, and compassionate. The hospitalist MD and cardiology consultant were personable, up-to-date, realistic, and great communicators. Special kudos to Dr. Speyer, Dr. Nimako, Dr. Naidu. For privacy reasons, names of excellent nurses and nursing assistants are not listed here - to be shared with Director of Nurses. The excellence from all 9 members of the staff - without exception - far surpassed my expectations. I am a Doctor of Nursing Practice and a Nurse Practitioner. I tend to be critical when care has not met standards of practice and my own personal standards for caring. The staff were universally exceptional! Thank you, all.

I will never have a child here again!! The pediatricians misdiagnosed him, mistreated him, and didnt take kindly to the advice of the NICU nurses in my family. After 3 days of dealing with this crap we finally were able to get him transferred to Huntsville NICU! On top of that paperwork was also screwed up! Needless to say not a single one of my family and friends will be attending this hospital due to the lack of care my son had.

The ER is terrible. We have been sitting here for almost 3 hours and they have called about 5 people back to see a doctor. In the mean time we have been looking at some reality TV show bleeping about every other word on the thing..Sick people and children dont really need to see this trash...so unprofessional. Hospital staff sitting right there at the counter while it is going on

Bad experience in ER on Nov. 19. Nurses were extremely loud and disturbing to patients who were there. Never once ask about what meds I presently take. Was told they didnt know why I was in pain, even though 7mm stone was found in left kidney and was dismissed without thought or concern by internist filling in for my Urologist. One minute they told me i was being admitted....within minutes i was told i could go home...still in pain. No consideration to the fact that I have kidney disease.

Endoscopy unit is very professional and friendly. Highly recommend

Very poor goto helen keller

Had to visit the ER for stomach pain. Staff were very friendly and helpful.

My visit here was very disappointing. The nurse to me was very uncaring.

Awful service. Awful hospital. Only go there if you want to die..

Its not even worth this one star. Worst experience I ever had with a hospital. Most of the people do not care about their patients. The palates were very dirty.

Dr. Flowers in the ER is a very unprofessional Quack to say the least.

They couldnt get blood from me so they told me they couldnt help me and told me to go home take my medicine.and very time I go I end up being more sick they I was when I get out.

Very poor quality of care by this place which inflicts more suffering and harm.

Caring staff

This is the best hospital in North Alabama hands down !!!!!!!!!!!!!