The lady at the front desk was extremely rude and unhelpful. She was rude to me and a nice couple that needed help. Valentina would call other people up to the window while I was standing there after I had been called up. If I had questions she did not help me. Just continued to send me away and call me back with no knew information or help. She seemed annoyed to be there and from a healthcare employee she should not be allowed near any type of front desk. Totally unprofessional.

The computer appointments experience is a total joke with nothing working and the appointment time actually turning out to be meaningless. Better to just go in and pray that the lines are not too long. Once we actually get in to see if phlobotomist the experience over many years has always been mostly pleasant and reasonably pain-free. Forget trying to work with a corporate computer scheduling system; it is a disaster.

I have always had wonderful service from staff and technicians. I go to the San Francisco place which is near home. The best way to do this is scheduling an appointment.

I ordered a urinalysis online, paid for it and was given a barcode that was supposed to be fast and efficient. Barcode scanner didn’t work and employees had no clue how to check us in. It was a painful, slow experience. I will go somewhere else next time. Not to mention dirty looks when we asked if masks were available bc we forgot ours.

Wouldn’t give me the car side COVID testing option online. But it would for my roommate. I tried to call but you cannot reach a human being, only “location information”. When I made an appointment through the only option that I had, they yelled at me and told me to go to me car. Been waiting in my car for almost an hour. Crazy how hard it is to get a test in flagstaff. Pathetic in fact.

Terrible Company been trying to get an appointment for a Covid test and there online appointment system is a nightmare. I swear on my life I made an appointment for 10:45 and I woke up and checked my confirmation emails it changed my appointment time and didnt even make it clear to me. This is my second time dealing with this company and hopefully my last.

Checked in at 7:30am getting dirty looks by front desk girl because I didn’t have a mask. Asked if they had a mask for me with the response is a snarky NO. The one time I am without by mistake. So here I am fasting, sleepy and without mask, looking at a two hour test. There is no where to go to get one at 7am. So I forgo the important testing I need and go home. I wish there was somewhere else to go get lab work in Flagstaff this lab needs a real lesson on how to treat people.

Online appointment booking is broken. Had to schedule 3 Covid PCR tests before it worked ; the system booked my tests at the wrong time every time. Because of those problems, I got my test 48 hours before travelling, so didnt have the results in time for my flight (only got the results 72 hours after my test). So, it was a useless test that cost me 115$ usd, just so I have to pay another 250$ test at the airport.

I really appreciated Valentinas painless blood draw. Seamlessly found my vein and I did not feel her switching out the vials. Despite my best efforts to avoid it, I often faint, or get close to fainting, during blood draws and she was so patient with me. She called another tech over to grab me some water and to put a cold rag on my head once she noticed me starting to lose it a little bit. Everyone was so kind and calm in a moment I found embarrassing.

I just dont understand why people give this office such bad reviews. I have been coming here for years and have never had a problem. I was there again today and all of the staff were very friendly and professional. The check in process was seamless. Valentina, the phlebotomist that I had the pleasure of meeting today, was so, so kind, sweet and an ACE at what she does. She is my hero especially having to be there (as the rest of the staff is required to do) in these most distressing and worrisome times called COVID-19. BRAVO to Valentina! I just wish I could have given her a hug!

The check in process was very smooth. Had a little bit of a wait (20 minutes) but not a problem because I didnt make an appt in advance. Everything was clean and spread out for social distancing. And most importantly, the phlebotomist was incredible. Barely felt the needle at all! Will definitely be back for future blood work. Thanks!

I can see why some people are upset with this place. I like the staff here because they are polite, but I cant stand the company itself because they are not organized and they made it difficult for me to access my results online. I had to wait long periods after verifying my identity to get results, and I never did get them online. I also had an appointment and it took nearly an hour for me to get seen just to do a drug test, though going on a Friday doesnt help either. Honestly wish I could of picked another day, but needed to get the test done asap. The lobby was also full of people and a long line went across the entire lobby. That made it really difficult to social distance from others as well.I dont plan on coming here again. That day was just too stressful and its not worth it.

Pretty awful if you ask me... it has been 13 days since my COVID-19 antibody test and I have no results. Was supposed to have results in 4-6 days, but likely sooner according to the person who took my blood... tried calling, just ended up in endless voicemail loop where I was told Id get a return call in 24 hours - about a week ago. Drove up to talk to someone personally - they cant help at all... theyre not allowed to give results. Disputing my credit card charge and will charge back to them, as this is just ridiculous.

So one thing Ive learned in life is that if someone says he is good at something, hes probably not. The phlebotomist said he was good and ended up not being so good. To begin with, instead of calming my daughter, he kept doing and saying things that were more excitable, almost like building up suspense for it. He had to keep moving the needle on my poor little girl, which, of course, was painful for her. She cried more than she ever has for a blood draw or immunization--for her last 4 she didnt cry a bit. However, this time, it was much more painful for her. He had to use me and another person to hold her, which weve never had to do before--quite traumatic for someone so young. All of this was after we had to wait quite awhile in the lab room where there was nothing to occupy a small child.

Awful. Just awful. Was told it would be 20 minute wait... Waited for nearly 40 minutes then asked, finding out they skipped me and instead of doing mine next they made me wait for 2 more people. A total wait of an hour, also the phlebotomist was not very hospitable.... The front office staff is daft. I was so unimpressed by them. The convenience of being above my doctors office is not even worth it. Next time I will drive to the other location

Robbie did a great one-stick, 3-tube draw after explaining all the steps and doing all the ID checks, etc. Great service and pleasant employees! In and out in 15 min. Thx!

Great Customer Service: I went to Sonora Quest this morning (3/21/2019). Two very professional ladies assisted me and I had to fill out the Kiosk. Which by the way was not time consuming nor complex. Thank you for a professional experience. Sonora Quest ROCK!!!

I needed to get blood work for an allergy test and my doctor sent me to Sonora Quest Labs. The test required 2 vials of blood be drawn. Melissa, the phlebotomist, extracted the blood. Hands down, shes the best phlebotomist I ever met. I couldnt feel the needle going in or doing the switch-out of vials. The best part - no bruising the next day.

The staff is professional and very good at what they do. I do not appreciate the new appointment system nor the sign in kiosk. I called to make a next day appointment and was told they were booked and I should plan to make that appointment 10 days to 2 weeks out! My doctor requested the blood work be done within a few days! This new system is most definitely not working well for this community. I am betting this is a Corporate decision not a local one. I have not met anyone who has anything positive to say about the new system.

After rearranging my whole family schedule in order to be able to come to this lab at early hours (6:15 am), before work, fasting for 12 hours, being there even prior to the appointment time, I was told (after checking in and having my insurance checked) my lab order was never sent from my physician. I called the physicians office once they were open to be told it was indeed sent to Sonora Quest on 08/19, almost a month ago. The receptionist explained she had looked through their orders until back in June and nothing was there. After asked how come this practice doesnt check if everything is set for the next days visits, I was told we leave it to the patient to do that. I was shocked with the answer, but went further asking How can I, as a patient, know if YOU are ready to see me?. It seems like common sense to me that this is the LABs job, not mine. Her simple answer was Youd have to call us and check.. Ok, so here we go: not only I have to make my own appointment online, check in in a kiosk by myself upon arrival, I also have to track my dr, make sure my order has been sent to Sonora Quest, call Sonora Quest and make sure they are ready to do their job? That is not acceptable. I work in the health care field and this is NOT how patients should be treated. Whats next? Are they handing me a needle, syringe and a vial so I can extract my blood too??

Usually Im super happy with the staff. Theyre awesome. I went in today at 4:02 and she said they had closed at 4pm and they hadnt locked the door yet. She said too late were closed and wouldnt help. I know its letter of the law but I was disappointed.

I consistently drive across town, for years now, to this location for blood draws, as they use small needles as requested, never once caused me any pain and are unfailingly professional, courteous and efficient. Highly recommend!

After waiting 20 mins. I was taken in and poked from two arms with no success. I was told Caty was going to be with me in a sec. After waiting 5-10 more mins. I needed to check myself how much more I needed to wait. Total wait time was an hour to get finally poked one more time with a butterfly and some looking around for the vein inside. I am in so much pain right now. I’d avoid this office at all cost next time.

The Cedar Ave location (now closed) was professional and courteous. The San Francisco location was not. The office staff immediately rejected my blood lab paperwork without looking at it, I had to insist that they examine before they allowed me to complete the lab work. They gave me urine sample instructions which the whole waiting area got to enjoy hearing. Then they messed up the lab, requiring me to return a second time to redraw.I return again for a different lab (having made an appointment) and was told that a) I dont have an appointment and b) they dont accept the labwork kit that I had and c) I had the wrong location. I showed them the paperwork showing my appointment, but still no go. I asked for an alternate location and they had no idea.I called the labwork kit company who were surprised that I was refused service since they had been working with this lab for years.Even though its a pain to go to Phoenix, that is where Ill be getting blood work done from now on.3/6/18 update: Thank you Kim for reaching out to discuss the situation. While it appears this will devolve into an I said/they said standstill, I appreciate your concern and willingness to go over the matter.

A lot can be said about service at this particular location. Lab tech I had today was quite good, particularly since I have uncooperative veins. So I finally achieved the purpose of my visit. But satisfaction ends there. Lets start with the annoying and dehumanizing as well as wobbly electronic sign in machines. They are not obviously or conveniently placed and the receptionist who doesnt even look up from her computer to direct patients to sign in stand around a corner from front desk. You sign in, then have to wait. Then you finally are called to hand over your insurance cards and lab order. Are you going to get test now? No! You are sent back to sit down in waiting room. If you try to inform lab tech that you are hypoglycemic, fasting for test, getting sweaty, dizzy and shakey----forget any understanding or concern that you could pass out at any moment. Youre told they do not know how long it will be and to go back and wait patiently. Apparently , SQ employees dont care about hypoglycemics or diabetics and consequences for not knowing if they should leave and come back another day or tough it out. I left and came back this morning. My punishment was phlebotomist handing me a 3 year old bill that had been covered by medicare but mishandled by Sonora Quest. Im in search of another lab in Flagstaff.

I didn’t even want to give 1 star. I get my blood drawn on a somewhat regular basis and have used OTHER Sonora Quest labs before and they all have been great. However after attending the flagstaff location i can guarantee that it will be the last. As soon as i sat down i should have known something was wrong by the way multiple people were acting while they were waiting as well. 2 hours later i found out that they have zero respect for anyones time. I spent over 2 hours waiting just for them to ask for my information and ask if i had a labs sent in. Which if it was me i think i would have looked at that before i had someone sit for over 2hours. Fast forward to the ending i never did get my blood drawn. I would HIGHLY recommend anyone looking to get blood drawn to look elsewhere and use THIS location as a last resort.

I strongly recommend finding and using another lab. Customer service is horrible and a long list of broken promises of length of time to get lab results. I am like most people, when it comes to health concerns I want the lab I use to be professional, timely and attentive to my concerns however this lab did not meet expectations. I will never spends hundreds of dollars at a lab this poor again.

I can’t believe how difficult this place is!!I showed up the first time and they had a full waiting room and told me to come back because they are having technical difficulties.I came back today and waited to check in they took my paperwork and insurance card and told me to go sign in at the kiosk. In the meantime everybody that came in behind me had gone straight to the kiosk (they had been here before) and now I had to wait and sign in behind them making my wait even longer. There are no signs directing you to sign in and the young woman at the check in counter is either over worked or just not helpful.DO NOT GO HERE!!

Excellent service here every time , staff is friendly and efficient

Very polite, caring, and attentive staff. I very much appreciate the warm and professional care I received. Thank you!

Something is wrong with the billing process because after paying for getting blood drawn for my labs I continue to get letters and phone calls being told to pay my bills. Even talking to the bank and seeing that they took the money out, the banker said that they have a lot of problems with this Senora Quest with people having the exact same problems

Horrible. The lab techs are constantly goofing off and chatting. One took a blood sample from me without gloves. They discarded a 6 month standing order, forcing me to get another, and completely ruin my medication timeline. Never going back.

HORRIBLY RUDE!!! What good if Cant even perform STAT bloodwork!!! Should close and leave space for a functional office.

Wait time is totally unacceptable.show up right before it closes or else you will be waiting for almost two hours

Very friendly & professional. No problems on my blood draws

Scheduling a mess, don’t bother with an appointment long wait with or without

Waiting time is up to an hour.....why?

To have copies of lab work sent to more than

Very unprofessional. Worst “bed side manner” I’ve ever experienced from a lab.I’ve had many, many blood draws. I don’t like needles, so I have preferences when getting lab work. Very easy accommodations to do. Gave me a hard time about having a needle phobia. Didn’t listen to me at all. Told them I wanted my blood taken out of my left, made me get it taken out of my right. Saw I had tattoos and gave me a hard time about that. I hope I never have to go here again.