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Meadow Brook Senior Living
11011 Village Square Ln, Fishers, IN 46038, United States
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Ji
Review №1

We have toured several places and this one stands out! The moment we walked in we were greeted by an upbeat person at the front desk. As we walked through the community, everyone we encountered was so warm and welcoming. The building was very clean, updated and well maintained. The apartments are beautiful and spacious. There were no odors anywhere like other places we have visited. What stood out the most to us was how the Executive Director of Meadowbrook took the time to meet us and learn about our loved one. We have not experienced this at any other senior living facility. She thanked us for visiting and gave us her card to reach out to her directly if we had any questions.

So
Review №2

If I could give zero stars I would. If you care about your loved ones please DO NOT send them here. The level of care that was received at this assisted living facility was the worst our family has ever experienced. When sending family here we were promised excellent care and service and have never received that. We feel as though putting our loved one in Meadow Brook Senior living has caused more stress and anxiety than when they lived on their own. I promise you that this senior living facility is not worth your time.

Te
Review №3

I am so very grateful for Meadowbrook Memory Care! My father was treated with dignity, kindness, & respect during his stay. The staff knew HIM, his likes, his dislikes, his history, his love of family, and they built his plan of care based on these things. This knowledge & understanding combined with empathy & compassion made his transition from his home of 45 years & his wife of 60 the best it could be. I was thankful they kept me informed when I visited & called me with updates. The pandemic lockdown was so difficult. I hated that I couldn’t visit everyday but the management & staff worked to keep everyone safe and assured. (I know this was even more work for them!) They shared sweet stories & updates about my father reassuring me he was safe & cared for. I never once felt like I was a burden to the staff as I called, window visited, or dropped care packages off. I am thankful for all the staff & management did for my father & for my mother & me.

Ma
Review №4

Six and a half years ago, Meadow Brook was ideal for our loved one. However, in the past fourteen months or so Meadow Brook has lost their way. Integrity, compassion, truth and care for their residents and families has gotten completely lost. Very disappointed.

An
Review №5

Friends have a loved one here and LOVES IT!

Da
Review №6

Meadow Brook is an amazing facility for memory care and assisted living. The AL building is beautiful, lively, active and fun. The Memory care wing is adorable, homey, comfortable and has a very happy feel. Every staff member I have met is very dedicated to the residents and very committed to going above and beyond. Corrie, the wellness director, looks at every resident as if they are family and will do anything to ensure her residents get the best care possible! Jodie in activities goes above and beyond to provide activities to stimulate, entertain and educate the residents. I highly recommend Meadow Brook Assisted Living and Memory Care!

La
Review №7

Wow, Meadow Brook Senior Living Community has been an answer to our prayer for my mom. She has thrived in this community due to the attentive staff, activities, special performances, the safety and respect provided. Initially it can be so emotional moving a parent into a senior community. The staff provided me great advise and suggestions for making this life transition. My mom moved into Assisted Living and enrolled in the Residents Club when she first moved in. The Residents Club was the key to acclimating and giving her a new best fun friend with Jodi who heads that program.We have found that the size of the community is ideal for personal individual interaction. Mom is greeted by name, loves the food, her apartment is adorable, shes enjoying visiting with the other residents and staff who are lovely. She has been healthy, I see how the professionals strive to maintain that healthy environment.I have great confidence in the staff, there are many eyes on the residents making sure they are well cared for, while allowing for their independence. The front desk staff provide the first of the friendly interactions. The nursing staff has kept in touch with me about any concerns they see and they followup with what needs to be attended to. Ive been very impressed with the nurses, aides, food servers, and the director who recently took my mom to the doctor when I was out of town. That was very gracious of her and so appreciated.My mom has shared with me how happy she is at Meadow Brook, she feels safe and respected. Mom has been a great role model for me, enjoying a wonderful senior community that provides us all with great peace of mind. We are very grateful!

Ke
Review №8

Everyone and everything was top of the line while attending to my 81 year old Father during his 30 day respite care after his rehabilitation and hospitalization due to a fall related to seizures from an inoperable brain tumor. It may have been routine for them, but it seemed to me that the staff took extraordinary measures to ensure he was well attended to and that he stayed on his recovery and medication regimen, despite himself. He is now in an apartment that is near me where I can look in on him daily. He looks very fondly on the days that he spent at Meadow Brook, or in his words, that resort hotel. When the time comes, Meadow Brook is at the top of my list for future care.

Ju
Review №9

Meadow Brook is a beautiful community. The staff is terrific and very helpful. I have worked with Derek Burton, Marketing and he is very professional, knowledgeable and considerate. It is a pleasure to work with Derek who is easy going and is focused on helping his residents. I would recommend Meadow Brook for those families looking for a quality senior community.

Ar
Review №10

Meadow Brook is a wonderful place to live and offers many different options for living your best during your retirement years. The staff are very attentive to the needs of the residents, keeping them active, and offering many activities and services to maintain their independence. They are compassionate, friendly, and extremely helpful to everyone. Thank you for being a part of the Fishers community and offering such great service!

To
Review №11

I have visited Meadowbrook several times in the past 2 years. My company has referred prospective residents to this beautiful place because of the great feedback I received. The Directors (and staffs) attention to every aspect has really made the difference.

Br
Review №12

Wonderful Assisted Living, Independent and Memory Care building. Several engaging activities for residents to participate in they will be warn out. Most of the Management has been in the building since ground was broken. One stop building to serve all of your loved ones needs.

Ma
Review №13

The minute i stepped in to the building, I felt the warmth, friendliness and welcoming vibe.From the concierge to the leadership and to their direct caregivers-- they all seem happy and they are passionate of what they do. I saw how well the caregivers interact with their residents, that gives me a good feel about the place. Great place to entrust a loved one!!

Ma
Review №14

My mother has been in Meadow Brook since June of 2016. She fell and broke her neck and has been getting spectacular care from the staff at Meadow Brook. My mom loves the staff and enjoys the company of the residents. My mom was still working when she fell, so this has been a huge game changer for her. The staff have made the transition a good one. The hope is that she will be strong enough to move into an independent situation down the road. We would recommend Meadow Brook (and have) to all her friends that may need assistance. D. McKay

Li
Review №15

The community at Meadow Brook is exceptional. The quality of care is outstanding. We have experienced first hand the integrity of the staff and their commitment to the community. They truly go above and beyond!

Ka
Review №16

Ive been given the opportunity to visit many facilities; the warmth, friendliness, and hospitality at Meadow Brook Senior Living has certainly put it in a league of its own. The quality of service, communication, and overall culture is nothing less than exemplary. I would highly recommend it for any loved one needing additional resources, community, and comfort.

An
Review №17

5 - Star facility and 5 - Star staff. Meadow Brooks team is compassionate, professional and treats each resident as if they are family. I would feel fortunate to have any of my loved ones call Meadow Brook home!

Be
Review №18

This is a first class facility. From the time I walked in, greetings from several staff members: they truly care. Questions about how they can assist me. I watched the seniors living there: all happy and cared for.

br
Review №19

The staff here was very welcoming! The building was beautifully kept and spacious apartments.

Kr
Review №20

Our family has had a wonderful experience with this community for the last 2 years. They have a very caring staff and we would recommend this community to our friends.

Sh
Review №21

My mother has been at Meadow Brook since August last year. She is in her 90s and spends time at movies in the theater, book club, bunco, bingo, and puzzles. She orders her ribeye steak practically every Saturday. She enjoys the positive environment and the helpfulness of the staff. Most visitors are surprised at the cleanliness of the facility.

Br
Review №22

Meadowbrook is a wonderful assisted living facility. My friend Kenn has been living there for over a year and receives exceptional care.

co
Review №23

The people at this facility have no clue what they are doing and to make it worse they lie and back stab to attain whatever they want. If you are thinking of, or trying to decide whether or not to take your loved one here, let this serve as your warning. Just because a place looks nice on the outside doesnt mean they are doing everything right on the inside. I know first hand how the people are there and believe me its not a good thing. And it starts at the very top people there. Feel free to get a hold of me and Ill be glad to elaborate on the unethical and illegal things I have seen there. Very dangerous place to take your loved ones and expect that they will be getting their proper meds. If you have those expectations of this place, then you have been bamboozled.

Ta
Review №24

Placing my mother at Meadowbrook was a very difficult decision for me, but it was a very good decision for her. She has settled in and is so content with all the residents and friendly staff. When I have had to take her out for an appointment or family meal she quickly lets me know she is unhappy and when I get her back I can visibly see a difference in her demeanor. She actually kissed me when we crossed over into her Memory Care section, a move I havent seen out of her for quite a while, because with her illness she shows very little emotion. My father had been total caregiver for her for a couple of years and when it became too much he told me to find her a place to move. In less than a month he also decided to make the move to the assisted living part of Meadowbrook. He is very content and realizes it was necessary for his day to day living. Meadowbrook has been easy to work with, any problems are usually handled with one phone call. The staff is very caring and truly care about their residents.

Ch
Review №25

Over the years my family member has resided here her quality of life has gone down. Regarding the personal, dining and overall community experience.Preface: My relative has resided at Meadow Brook for roughly four years of which I visit several times a week and occasionally join her for a meal in the dining room. Over the years I have come to know numerous residents and their families. I certainly cant speak for them however their shared experiences do influence my thoughts regarding The State of the AffairsFrom time to time Ill update this review by adding a section to the end of the post. It will be clearly marked and reflect my current ratingUpdated - August 2019 - See Updated Section below Initial ReviewInitial Review - Fall 2018The first year I would rate four or five stars and the years thereafter have been a steady decline. Currently under new local management and hopefully it will reverse direction.I can only speak to my familys experience and the other residents and their families I have gotten to know over the years. Of course moving into an assisted living facility is a new and often unique experience for each resident. Gladly it was a smooth and overall rewarding experience for my family member the first year or so. Of course this or that could have been more to her liking however being a community it can only be tailored so much to ones personal preferences.At the first year review we expressed several concerns and left with the belief they would be addressed. When they werent after a period of time I contacted Spectrum (corporate wont address your concerns - at best the local area manager will contact you) which admittedly stated yes we have issues and they will be addressedA few weeks later she stated they have been addressed (certainly not to our satisfaction). However I took away the belief that this is how the community will be going forward and it is what it is... which to a large degree we were happy with.However in the following years (three) it hasnt remained the same environment. First and foremost the staff including management, dining, housekeeping and maintenance have been a revolving door often with extended periods of time without adequate personal to perform their duties. The continual turnover also results in a lack of training (and dedication) which leads to services being performed well below expectations.And sadly a well rehearsed excuse as to why things are as they are and give us time to correct these issues only play so many times as one wave of management is replaced with another.When management admits to staffing, lack of facilitate maintenance and dining issues and continually states it will get better I believe its rather clear many areas need to be addressed.They may well but so far all I have heard is repeated admissions with no plans in place to accomplish such. I cant speak to how other Spectrum Retirement communities are run. All I know is attempting to discuss your concerns with the home office is virtually impossible as every attempt has resulted in them passing the buck back to the local management.I dont wish to leave this review without expressing appreciation for the things they have done over the years at times above and beyond the call of duty. And I look forward to the current issues as many as there are being resolved. Bottom line I would not recommend Meadow Brook in its current state.Updated - August 2019The local management that took over in Fall 2018 lasted less than six months and now the current local management has been in place for several months. Since the new local managements have been in place the only change has been addressing the facilities with much needed maintenance and updates to the furnishings. Presumably to address the growing vacancies.Several families (I know personally) have moved their family member to other facilities over care concerns. Sadly there hasnt been any improvement regarding the qualify of staff, constant turnover and the performance of their related duties.

Information
18 Photos
25 Comments
4.7 Rating
  • Address:11011 Village Square Ln, Fishers, IN 46038, United States
  • Site:https://spectrumretirement.com/meadowbrook-senior-living-in-fishers/?utm_source=gmb&utm_medium=organic&utm_campaign=meadowbrook
  • Phone:+1 317-842-4215
Categories
  • Assisted living facility
  • Retirement home
  • Retirement community
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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