Wonderful place! Dr Nguyen was patient and gentle and answered all my questions. The staff is very pleasant and makes you feel like they are happy to see you. Super place!!!

I arrived early, got in early. Everyone I dealt with was extremely Pleasant. Everything moved quickly and smoothly and I was out in record time

I recently had Lasik and must compliment the entire staff, doctors and the process. They were so kind and answered all my questions, even if I asked them twice. They talked me through the whole procedure and eased any anxiety or nerves I had. It has been amazing to wake up and just see without putting on glasses or putting contacts in.

Dr. Bostian is great! The staff are friendly and very helpful.

My experience at McDonald Eye was beyond amazing. Dr. Betts treated me like I was his only patient and he sincerely cared about my eyesight and my experience. I frankly couldn’t believe how kind and personable he was. He and his staff did a great job preparing me for the procedure and made the whole process remarkably smooth and as comfortable as possible. I was seeing 20-20 the very next day. And now, almost a month later, my eyesight is amazing and it’s great not having to keep up with glasses anymore. I wish I’d done this years ago. I recommend McDonald Eye Associates without reservation. Thank you!

McDonald Eye always takes as much time as I need to answer any questions and I never feel rushed. I have been waiting since April to have cataract surgery. Due to having severe dry eyes my Dr recommended treating my eyes first. I just saw Dr Mengarelli yesterday and I’ll finally have my 1st surgery Sept 2nd!! All the Drs & techs treat you like you are the only patient they have! McDonald Eye is a caring & great Eye Care Center. A friend recommended them to me & I will do the same!!

Both of us have had amazingly beneficial cataract surgeries and our prior and continuing care by the McDonald eye team has been outstanding! We highly recommend the entire team to care for your vision!

Personnel and doctors are very efficient and courteous and kind and welcoming

My husband and I had scheduled eye appointments with Dr. Mengarelli. We arrived a few minutes early and were checked and pointed to the waiting area. The appointment was for 11:45. At 12:00 we were each given the initial exam by different staff people and directed to another waiting area. After a few minutes we were asked if we wanted to see the Dr. together. This was fine with us. We were taken to an exam room where we sat and sat and sat. I opened the door to ask what was going on and when could we expect the DR. I was told the Dr was very busy, the staff was trying to get as many people through as possible , there was no way tell us when the Dr would be in. We had now been at the clinic for an hour and twenty five minutes - without having laid eyes on the Dr. I inquired if we should come back some other time and was told that wasn’t a good idea. The door was shut and we waited some more. At 1:26 we got up and left the clinic. We will not return. Bad form McDonald Eye Associates. Poor customer service. Over scheduling does no one any good.

An awesome Eye Clinic and Out Patient Surgery Center.Knowledgeable, personable and quality of care Outstanding !!!!!!

I really like the doctors and staff knowledge but their customer service is lacking. Called and left a messages with Hillary in contacts- was to return my call when computer rebooted- no return call- went to office 2 hrs later and was told to wait while she finished charting. Writing this while I have been waiting for 20 minutes so far. Only wanted to pick up one sample contact until my latest order came in. My daughter also goes to same office and has had similar issues.

Worst health care [non]experience in memory. And at 71 years of age, I have plenty to choose from. At 100 minutes past the time of our initially scheduled appointment – my wife and I scheduled back-to-back appointments and planned to see the doctor together at the end – we ultimately left the premises without ever seeing Dr Mengarelli and with no idea or sense of when he might eventually appear. This is the first time I have felt compelled to simply walk like this. Similarly, this is the first time I have felt compelled to post a review. The preliminary steps of the appointment had been completed, and we were waiting together in the office where the doctor was to see us. After 40 minutes of sitting behind a closed door and hearing nothing from anyone, we looked out and snagged a staff person to see what was going on. She was unable to provide us with any information other than an overview of how Dr Mengarelli was very busy. We waited another 15 minutes before finally departing with no doctor in sight. I have two pieces of advice for Dr Mengarelli and McDonald Eye Associates management. (1) While Dr Mengarelli’s practice of spending as much time as necessary with each patient and answering all questions is certainly laudable, the scheduling protocols or parameters should reflect the realities of this approach. We heard that 23 patients were scheduled for him for that day. That was clearly too many. (2) Staff persons should be prepared to check in on patients periodically to let them know the status of their appointment and to answer related questions. This is simply a matter of respect on the part of management. We felt very disrespected and ignored in our little cubicle. Knowing there were four or five other patients also waiting but not knowing where we were in the queue, if there even was a queue, was not helpful. I will be seeing someone else somewhere else from here on out. Dr Mengarelli and McDonald Associates have set a very low bar. The person I choose should be able to easily leap it in a single bound.

I have been reluctant to get the cataract surgery but after my first appointment I feel more at ease. Very professional.

Last month i had cataract surgery , , , it was one of the EASIEST and BEST experiences of my life! i would recommend this procedure and this surgery center to everyone who needs it! i was treated ROYAL ! ! ! No fear! make the call ! ! !

Beyond exceptional. Lasik day one post-op, and I couldnt be happier. They really go the extra mile to ensure that youre comfortable, prepared, and well informed before, during, and after the procedure. Cannot recommend them enough!

3 months after Lasik & I couldnt be happier. I have nothing but good things to say about the people here! From the beginning of this process they have been AMAZING! It has been one of the best decision Ive made. Ive gone from having 20/250 to having 20/15 vision. I recommend McDonald Eye for all of your eye needs 100%!

I had Monovision Lasik surgery at McDonald Eye Associates and Im so impressed with the results so far and the staff is amazing!! They just made the whole experience so easy!! I would definitely recommend them for all your eyecare needs!! Thank you McDonald Eye Assc for my lasik! See ya later eyeglasses!!!

I received LASIK (flap) by Dr. Betts. I just had my one day follow-up and am at 20/20. I am beating myself up that I didnt do this 15 years ago. Will, Lasik coordinator, walked me through every step and was amazing to work with from start to finish. Dr. Betts kept me calm and was so great during surgery. His whole team in the room were encouraging and talked me through everything. I had a lot of anxiety but they provided me with fidgets and verbal encouragement throughout. One day follow-up was a breeze. They are so thorough and made sure everything was healing correctly. They also ensure to be available for all followup care and questions. If you have ever considered LASIK, GO IMMEDIATELY to McDonald. You will not regret it!

My experience with McDonald Eye Associates has been a very professional and satisfactory one. I had to have cataract surgery and choose to have lenses implants. My vision is improving each and every day. The staff and the very well-trained Doctors are all very professional, as well as friendly and kind. In the world we’re living, that means a lot to me. Dr. Mengarelli prayed with me before my surgery, what a beautiful thing coming from a very busy Doctor! I am a Christian and that meant the world to me. I will not be going anywhere else for my eye care.

If you need glasses to function, do not come here for glasses. My first appointment was Aug. 26, I bought glasses and was given a trial for contacts and I couldnt see out of them. Its now Nov. 16, and I still dont have a prescription I can see out of from McDonald Eye Associates.They told me to come back in 2 weeks after I, Got used to the new prescription. Sure enough, I came back in because I could not see out of the new glasses and contacts. The second time I came in, I waited over an hour for my appointment, and STILL was not given a prescription. The doctor said to wait for new contact lenses to come in and to keep the glasses that I cant see out of. That was over 2 months ago, and Ive called them multiple times. The company had the gall to send me a new bill last week, even though I never received a proper prescription from them. I also STILL dont have contacts from them or a pair of glasses I can see out of because they never determined a prescription for me. I wish I could give them 0 stars.

I went in yesterday for standard lasik and I am beyond satisfied. Only sad part was that I had to wear glasses for 2 weeks because I wore contacts for years. 24hrs later I have 20/20 vision and no complications. Would highly recommend to anyone considering lasik. From the initial consult to the surgery they took care of me.

A MEDICAL PROVIDERS PERSPECTIVE:My husband and I started looking into LASIK a Iittle over a year ago. We went to Vold Vision likely due to their superb marketing but dont be fooled by it. The process goes downhill once you pay them. We were under the impression that Dr. Vold was going to perform the surgery especially because they gave a glamorous presentation about him, and we met him. However, an important fact they left out is that, without your consent, a fellow could/would do it. They had my husband take his Valium as he walked to the back and lied that Dr. Vold was in the room (who wasnt) while having the fellow complete the procedure. By the way, Valiums time to peak is 15 mins-2.5 hours; so taking it as you walk into the room is not an adequate amount of time for it to work. Also, if his Valium was working having someone verbally consent to a different surgeon after drugging them up is consider unethical and bad medicine. We didnt get protective eyeware afterwards either as its not needed which it is. We expressed our grievances with the office manager the following day who apologized for the misunderstanding and promised a better experience next time but did not follow through.Today, I went to McDonalds Eye Associates after recommendations from several of my doctor and mid-level colleagues. Although I was told I didnt qualify for LASIK, I learned several important facts that strangely didnt cross my mind at Vold. McDonalds takes into consideration your medical history and does a very thorough screening. Vold told me I qualified for 2 procedures without asking anything about my medical history. McDonalds also asked a question (which I thought was odd at the time)...place an X on the line to specify if you are more easy going or are you more of perfectionist. I fall more on the perfectionist end of the line i.e. if I had LASIK, spent several thousand dollars out-of-pocket, and had to be in glasses again afterwards Id likely be upset. It was actually refreshing to know that they only perform surgeries on those they actually expect to do well afterwards.To summarize, I would NOT recommend Vold to any of my patients or colleagues. If you want an honest and thorough screening, please go to McDonalds Eye Associates.

I was treated wonderful and the nicestGroup of people ever!! Wonderful! And, my eye care was amazing!

I had Lasik a little over a year ago at McDonald Eye. Best decision ever! The staff was outstanding! They were friendly, helpful, caring and made me feel so comfortable every step of the way. The surgery was quick and painless. Thank you McDonald Eye and Associates!

Had a super experience from start to finish with McDonald. My experience; After some checks (all on the house), Ana worked with me regarding payment and laid out how the process would work. Dr. Grover made sure that I was ready to go, and Dr. Betts made me feel super comfortable and walked me through the entire process as it was happening (only takes 15-20 minutes).Do yourself a favor and get this process done if you are a candidate.

I had Lasik in June of 2020. The staff at McDonald Eye were all so courteous and helpful! I had an after hours emergency the day after my surgery and they met me in twenty minutes to resolve the issue! I would highly recommend anyone who has ever considered lasik to go in and visit with them. I waited until almost 40 and I wish I’d gone to see them years ago!

Simply Amazing! Every aspect exceeded my expectations. Quick, painless. The doctors and staff have a calming bedside manner, and are obviously experts in their profession. They walked me through every step, no surprises. Highly recommend!!! Wish I would have done LASIK sooner. It’s a life changer!

My mother had her eye surgery there every one was so very nice and her doctor was amazing .

Very friendly and cautious of COVID the drs and nurses very nice and listens to your concerns and questions

The staff members and the doctors that my daughter and I have seen are exceptionally kind , gentle and friendly. We both have had a great experience visiting this facility,even hugs are welcomed by the staff. I would highly recommend anyone searching for eye care to visit the McDonald Eye Associates. You wont regret it. Actually youll walk away very satisfied. We certainly did.

Disclaimer: This review is based on private pay client services, I have no experience in how things are done for patients with Medicaid / Medicare coverage, I can only assume the worst you will have to do with government funded healthcare coverage would be to constantly bombard them with phone calls to get someone to answer and resolve your inquiry.Now that that is out of the way: tl;dr: go somewhere else, preferably where they do not leave out pertinent information regarding the potential aftermath of LASIK surgeries and hide behind the guise of, what you have now is better than what it used to be. There are better facilities out there, there must be.If you do choose to have a procedure done here, then I highly suggest you interrogate every aspect of your procedure until you have exhausted all variables, otherwise you will not find out about most post procedure issues, what treating those (if at all possible) would be like, the insanity it is trying to reach someone about issues at this facility at times, and how combative they can be about these touch ups, that they claim they will do if you are not satisfied with the level of correction you received through their LASIK program. On touch ups: What they will tell you is that they do touch ups if the correction is lacking in some places, but what they really mean is they will only do a touch up if the procedure was not successful by, I assume, some undisclosed percentage that they have apparently made up and keep in their own mind and only deem it worthy of sharing if someone wants a touch up done post procedure and they want to justify refusing that service. Otherwise they will either; A) just claim that they could overcorrect and damage your eyesight instead (more information that should have been expressed prior to even committing to the procedure). Or B) prescribe dry eye medication costing anywhere between $350-$500 depending on your insurance coverage that I cant help but wonder if they are getting kickbacks for considering there are insanely cheaper and apparently more effective alternatives on the market today.Or how follow up visits after 3 months post procedure will start costing you money; contrary again to the information that was initially provided, which was that follow ups are covered under your initial surgery cost with that little bit about the 3 months left out intentionally or otherwise. Strange how they always want to schedule you out 3 months later for a follow up.Or how you may end up sitting out in a car for 4 hours only to see everyone leaving the building and to go in to find out that your appointment was cancelled moments after you checked in at the front desk somehow.I could go on, really, I could. My whole intention is to make this point abundantly clear; you will get what you pay for, but make no mistake; value is subjective these days, and that value is subject to the service providers own perception of said value. Not your own.So I reiterate: go somewhere else, unless you want to brush up on your interrogation skills and want to roll the dice on what outcome you get. LASIK is not perfect, nowhere close, do not let anyone tell you otherwise. Or at the very least do not allow someone to, not disclose that information to you initially.About LASIK in general: would I do it again if given the chance? Yes, most likely. Would I do it here? No.

Cant say enough good things about McDonald Eye Associates! My Lasik surgery has been absolutely life changing! Friendly, professional, knowledgeable staff. Caring doctors. Pristine modern facility. Thorough in both patient education and aftercare.

Women at the front desk are rude and officious. Cant get through the phone menu to reach anyone. Optical dept will absolutely try to upsell you on frames and cost you money. Unfriendly vibe permeates the place, must be a bad work environment. Sad, because the Doctor is very nice but my family wont be going back.

I had a superior eye exam and contact fitting with Dr. Jade Coats.She was very thorough and explained how my eyesight has slightly improved - I have a medical and ophthalmic history that require me to be diligent in the care of my eyes. I feel strongly confident Dr. Coats will be my choice for future care and am glad my husband recommended her after his exam.

I appreciate the time and care of the Drs & technicians are McDonald Eye Care. I have Lupus & have to go several times a year due to my medication. I’m always greeted with courtesy & treated with personal care.Thank you for the complete eye care provided for me & others. My friend recommended McDonald Eye & I’m very happy she did!!

I love Dr Coats and her technician. They were both very professional and personable. Dr Coats was understanding with my concerns about having my glasses prescription interpreted properly by my eye glass provider; even though I was not purchasing my glasses with them. I would highly recommend her and her staff. Oh! And the text reminders are awesome! Keep up the good work McDonald Eye Associates. You’re the best!!!!

Just moved here and came in for my 1st visit. These folks are amazing! I have macular degeneration and needed to check on it and doctor Coats was far more thorough in her explanations of what was going on than anyone had ever been before. She took all the time that was needed and I left feeling very cared for. I also need to mention that the young woman who actually took the tests was very thorough as well and made me feel like a valued client. I highly recommend this place!

This was the WORST experience I have ever had trying to find a job.. they asked me how to make a tuna sandwich... I applied for lab tech and have the Qualifications to back it up, I didnt apply for subway, I expect that question to be asked at that place. I will not apply ever again. Interviewing people were Teresa and Pamela

Wow... this is Amazing my first words the day after my Lasik surgery. Ive had a great experience with Dr.Betts, and the McDonald Eye team. From the consultation, to the follow up appointments, its truly been a great experience. Results where way better than expected, and I highly recommend to anyone looking to have Lasiks done... Look no further.

All the procedures were performed in a timely,courteous and professional manner. They covered all the bases and were attentive to the input of the patient. There was virtually no waiting between stages of the examination and the staff at all levels gave no cause for any type of doubt as to their expertise.

I love McDonald Eye Associates. I have been going there for 10 years now and they still take great care of me each year. Always show an actual interest in how I’m doing. I got LASIK done there my first year with them as well.

Dr coats is absolutely wonderful! She is so kind and cares tremendously about her patients! We just love her...

These are the most friendly and compassionate group of Doctos and associated I have every had the pleasure to deal with. So caring and they all want to make sure you are comfortable and they take all the time needed to make sure all your questions are answered. I would recommend them if you have any need for a eye specialists you wont be sorry.

Ive had some bad experiences with another eye care place. McDonald Eye Associates took the time to explain everything and made sure Was comfortable with everything. I wouldnt go anywhere and my whole family goes there now. I would recommend McDonald eye to everyone!

Update 10/8/21: I went here for my annual checkup and my Dr found a tiny sliver of wood in my eye! I didnt even know it was there. Thank you again McDonald Eye Associates!!!***Ive used McDonald Eye Associates since the early to mid-90s when they did my RK surgery. Their staff is knowledgeable and well trained as well as kind and considerate. The doctors are top notch and well schooled in the state-of-the-art technologies involving all things eye care related. Cant go wrong being seen here!

Just had my 1 week post-OP visit after under going cataract surgery. (1 eye down and 1 to go) I chose to have the mono lens. Amazingly, I now have 20/20 vision and already 85% healed. The staff at McDonald Eye are a wonderful group people. Everyone I encountered has been very professional, caring, and knowledgeable. Without any hesitations I strongly recommend Dr. Bostian and Dr. Mengarelli along with Dr. Nguyen. A huge thank you to all those who assisted in my care.

Great experience! Dr Betts was fantastic. The staff was friendly and explained everything that was going to happen. I recommend this place 5 stars and two thumbs up!

The staff was kind and courteous. Answered all my questions. Made me feel welcomed and appreciated as a customer.

Everything is great once you get there, very professional and caring, but God forbid you have to contact them through phone. I went for Lasik and got lucky, however my Dad had Cataract Surgery through the VA and it was like pulling teeth trying to get someone to call you back about anything at all.Free business from the government and nobody can return a call to set up an appointment. A disabled veteran had to drive an hour away, wait 20 minutes, and speak directly to the office manager to get an initial appointment. Its ridiculous when you and the VA call repeatedly for days and you still have to physically arrive to make any progress.

Excellent customer service and attention to detail, fast and very informative about all my procedures. Best thing was I was able to get an appointment with in a week !

Wonderful people. The girls at the front desk greet you with a smile and cheerful demeanor.Professional staff is very thorough in answering questions and making sure you understand the results of your exam.

The staff & doctor that treated me during my last eye exam at the McDonald Eye Clinic was absolutely wonderful. They explained in detail what they were looking for in all aspects of the examination, they explained what they found and then they told me the implications of all their findings. The time they spent with me & the personalization of the process made me feel like they genuinely cared about me as a person and my health of my eyes. I would highly recommend you have your vision cared for at McDonald Eye Clinic.

Great doctors and team! I had a great experience with the LASIK team. Would highly recommend!

I love your new clinic, it is awesome, you might need to leave bread crumbs to find your way back to the front, lol. But all kidding aside it is really great. Friendly staff, great doctor, and because of your clinic my vision has improved 2 clicks. Thanks again till next year.

I have had nothing but very positive experiences at McDonald Eye Associates. The doctors are not just professional, but friendly and truly interested in my well being and healing. Dr. Coats took extra care to research my condition and took special time with me to explain everything clearly so that I could understand it. She is personable and friendly and very confident in what she does, passing that confidence on to me. Im grateful for the experiences Ive had there and highly recommend them.

We just recently moved to the area and someone recommended your office. I called to make appointments for my family of 4 first thing in the morning and was put on hold and no one ever came back on the line. Poorest customer service and for that reason alone we will go elsewhere and tell everyone we know to do the same. If I could give zero stars for that I would because it wasted my time.

Had the worst experience ever! From the minute we stepped back, the assistant “Chris” seemed very frustrated. Took my 4 year old and they didn’t have the proper equipment for my son. We had to stand my son on a chair in a very uncomfortable position for one part of the exam. Not to mention, the assistant’s hostility and frustration grew by the minute because my 4 year old wasn’t acting up to his expectations. Well sorry Chris, he is ONLY 4 years old. If you don’t like your job, do the patients a favor and quit. If there were going to be a lot of “well I don’t know if this will work” or not having the proper things for a 4 year old and younger exam, they should have told me the minute I scheduled the appointment to take my son elsewhere. Don’t and will never recommend this place to ANYONE! Treated very unfairly!

I appreciated that McDonald Eye Associates took care of our emergency eye situation. We had an appointment the next day. They were very helpful in identifying the problem. Dr. Bostain gave us a diagnosis and medication, which is working. Thank you to all the staff and Dr. Bostain.

Had LASIK surgery last week with Dr. Betts. The whole experience was great! I was really nervous to get it done but the team reassured me that it is a very safe procedure and made me feel comfortable the entire time. I recommend this clinic to anyone who is interested in getting the surgery done.

I have gone to McDonald Eye for over 10 years. They are patient centered, focused on what is right for the individual. They bent over backwards to get me comfortable with cataract surgery, a truly miraculous and life changing event - no longer needing glasses after wearing them for 40 years. When my son wanted Lasik for a particular military role, they worked with the medical corps over 2 months to see if Lasik would help. It wouldnt have helped and they received no business from the effort, but did what was right. Recently, after a detached retina, they helped correct my eyesight back to 20/20, again a miracle! Of all the opticians, ophthalmologists and eye surgeons, Ive visited in NW Arkansas over the past 20 years, McDonald Eye is BY FAR the most caring, helpful and genuine in their service. Not just one of the Doctors, ALL of them!

There great with there patients, that come in there. They also take the time to explain anything that you arent understanding. There a phenomenal eye clinic!

This officer has gone above and beyond for me, as I am trying to get paperwork completed to Enlist in the Navy. They have been my Eye doctor for years and even did my LASIK. While I’ve had to get lots of paperwork and past history, they’ve jumped through many hoops to get me everything I’ve needed and have been nothing but kind along the way. I especially enjoyed Ana, who handles LASIC coordination.

Dr. Coats was very thorough and gave the best exam I’ve had in years. Highly recommended.

Dr. Elissa Bostian is knowledgeable. She gives you all of the relevant details and does not rush you but still stays on time with her appts.

Dr. Bostian was absolutely awesome. I’d highly recommend her.

I went in for LASIK on November 14th. Every step of the process, from screening to surgery, went smoothly, and was clearly explained to me. The doctors and staff go above and beyond to make sure the surgical experience you have is an outstanding one. Post operatively, I was instantly amazed the new clarity of my vision, and continue to be beyond impressed. I recommend this clinic to absolutely everyone.

I really like McDonald Eye Assocites. From the lobby to eye exam and picking out my news shades😊. The whole experience was great. I will be returning

Awesome place. Very friendly. I would recommend Dr Coats to anyone.

I have been going here for a few years now. The staff is always friendly and the doctors are great. Answered all my questions and was ready to help.

Ive been a patient for years and have unfortunately needed almost all of the procedures that McDonald Eye has to offer. But it is extremely fortunate that I have had all of those procedures performed at the Fayetteville clinic. Dr. Chad Betts and all of his staff are outstanding! Anything from new glasses to complex surgery, they are the best.

Ive had a battle for years with finding contacts that dont irritate or get lost in my eyes. Wearing glasses is a hassle for my lifestyle and I needed another option. So I requested LASIK from McDonald Eye Associates at the Fayetteville location. The screening process was seamless and well thought out, I felt at ease. When I went in to have the surgery, I was extremely anxious, but once I got in the room I was put as ease once again by the awesome staff here. They did such a great job at making me feel secure and taken care of. I now have 20/15 vision and am so happy with my results and experience here. I would recommend Dr. Betts and the team here to anyone thinking of getting LASIK.

My wife and I have been patients of McDonald Eye in Fayetteville since 2007 and we have always received excellent service from Dr Betts and the great staff. I wear glasses and have a somewhat difficult prescription yet I made the transition to advanced varifocal lenses early on and have been completely satisfied with them over time. The optical department has adjusted them as needed and are great to work with. I know cataract surgery is a few years out for both of us, and I am confident they will do it right. Highly recommended.

Grateful for the outstanding customer service provided this week during my annual eye exam by the team at the Bentonville/Rogers location. Special thanks to Dr. Jade Coats for providing exceptional care.

I would recommend this eye clinic to anyone. I am new to Fayetteville and their clinic is across the street from where I live. I felt so welcome and at home there. The receptionist the techniciian, and the doctor were all wonderful. I am so glad to have such eye care available here.

Went in to order a pair of prescribed sunglasses and was told they would come in in 7-10 days. Went in 10 days later to pick them up, only to find out they had never even placed an order for them. Now I have to wait 10 more days due to their incapability to do their job. If you see the older gentleman with long white hair working, go ahead and leave, all you’re gonna do is waste your time. If you read his, please leave your recommendation of a new eye car in NWA, this is the last straw for me after continually awful service.

I have had positive experiences with my optometrist during eye exams. However, I have had enough negative experiences with the optical department that I will be seeking care elsewhere in the future.They have been giving me incorrect information regarding the status of my glasses since I ordered them 7 weeks ago. After ordering, I learned that the frames were on backorder at the lab, so I knew there would be a delay. I have called many times since the day they said they’d be ready, and every time I am told a new date they would be ready. This has happened at least 5 times since placing my order. I was told I’d get a call telling me they were ready a couple days ago. I have still not heard anything. This may be a unique situation, but I expect much better communication and customer service than this, especially BECAUSE it is a unique situation.Try them out for eye care, but be aware if you choose to order glasses here.

Very recently had my LASIK procedure done with Dr. Betts and the team at McDonald Eye Associates. I have nothing but positive things to say about the experience.From my original consultation in August, to the procedure in October, the team at McDonald was always there to answer questions I had about the procedure, and provided me with a ton of information to make me feel confident in my decision.The surgery itself went smoothly, and was done in around thirty minutes. Its surgery, so I wouldnt call it pleasant, but the discomfort was extremely mild. Dr. Coats made sure I was clear on all Post-Op instructions, and reiterated that the office was available at all times to answer any questions I may have during my recovery.I would definitely recommend McDonald Eye Associates if youre thinking about getting LASIK done!

I had a great experience! Went there for my first appointment to get my eyes checked and both the staff and doctor were very friendly and answered all my questions clearly.

I have been a patient of McDonald eye for about 3 years. Being in my 30s I had never really been to the eye doctor. I was very pleased with their service. They made me very comfortable and didnt judge me.

New pair of very expensive glasses not done properly. Better vision with old pair . Second year in a row when new glasses did not improve vision. Last year had to bring new pair back to have right lense reordered. Same problem this year. Will not return. DO NOT RECOMMEND THIS PLACE!!!

The staff was very warm and professional. I had an amazing pre operative evaluation with Dr Coates who answered all my questions. I was given clear expectations and answers and post operative instructions. The staff including Dr. Betts was very caring. Surgery was very comfortable and as expected. I am completely satisfied with my results! I had very minimal discomfort after the procedure and from day 1 was seeing better without my glasses or contacts. I would 100% do this again and highly recommend Dr Betts. His operative staff was amazing and very caring, talking me through every step. Cannot say enough!! Thank you!!

Dr. Jade Coats has the professional and compassionate demeanor that I like. She listens and considers wholistic health in her eye health exams and care.

The care is outstanding - I always have a good experience at McDonald.

Dr. Nguyen is so nice and does a very thorough eye exam. Definitely recommend him and the staff at McDonald Eye Associates!

After wearing glasses/contacts for as long as I can remember! I finally got Lasik Eye Surgery at McDonald Eye Associates! I had an amazing experience and I’m so excited to be able to see so clearly! Highly recommend going here for any of your lasik or just eye exam needs! Thank you Dr. Betts

Great experience overall. Not one complaint.

Always attentive to the patient and their best vision possible needs.

I am very pleased with the eye health care received at McDonald Eye Associates. Dr. Waggoner and his staff are very caring, patient, helpful and informative. I feel I have received the best care possible for my recent eye surgery and I am very glad that I was referred to this clinic. I would recommend anyone needing eye surgery or eye care to McDonald Eye Associates.

I had a really great experience with McDonald Eye Associates at their Fayetteville location. I just had my LASIK procedure on 6/8, amazing job! The staff was very professional, funny and caring. I definitely recommend them. Unfortunately I could only give them 5 stars because there is no 10 star option. Thank you for making me glasses/contact free!

I got LASIK here, and I very much regret it. I now deal with dry eyes every day of my life, and that was never an issue for me before getting LASIK.I did all of the post-care as instructed (wore the sunglasses, used the drops, etc), and I was really hoping the dry eyes would go away within a year after the surgery, as I guess it does for many people. Unfortunately, my surgery was over a year and a half ago, and it looks like Ill now have dry eyes for the rest of my life.If you dont think dry eyes is that big of a deal (which I understand -- I didnt think it was either before I had to deal with it), let me walk you through what having dry eyes is like. The very first thing I feel when I wake up in the morning is discomfort in my eyes. I try to keep my eyes shut until I get up to put my drops in because doing so makes them hurt less.As soon as I get up, I put in the prescription drops I currently have so that my eyes will stop hurting momentarily. I used to use Xiidra drops. I tried them for a few months, but they didnt help at all, beyond the initial relief of just putting any kind of drop in my eye provides. (This was confirmed by my eye doctor -- that my eyes were just as dry when I was using the Xiidra drops as they were when I wasnt).Im currently using Restasis drops. Last month, my pharmacist called when she was about to refill my Restasis drops to tell me that the co-pay on them went up to $200/month -- and thats WITH my health insurance. Luckily (I guess), the Restatis drops havent helped me any more than the Xiidra did, so at least I dont have any reason to keep paying for them.According to my eye doctor, those are really the only two prescription options a person with dry eyes has. If either of those work for you, theyre probably going to run you a couple hundred dollars a month. (Xiidra was not any cheaper than Restatis, unless your eye doctor happens to give you a coupon thing -- and even then, the coupon is only good for one year.) And those are the lucky people. If neither prescription works for you, youre stuck with over-the-counter-drops, which only provide relief for an hour or so. (The prescriptions are meant to fix your dry eyes. The over-the-counter drops are really only meant to make them feel better temporarily.)I buy Refresh Long-Lasting Hydration drops (the kind my eye doctor recommends) over the counter, and those run about $20/box. The cost of those is less an issue than making sure that I have them everywhere, at all times. I keep multiple boxes around my house, a box at work, and a bag of them in my purse. If I ever forget them or run out of them when I go out somewhere, boy do I pay for it.There are little things youd never think about that you have to deal with all the time. Going to a movie, for example -- keeping your eyes open and looking at a big, lit up screen for over an hour at a time is not super fun. I definitely have to take at least one bathroom break and awkwardly stand over the sink looking in the mirror of the public bathroom to put drops in, or my eyes just kill.On top of everything, my eye doctor at Mcdonald refuses to acknowledge that LASIK is responsible for my dry eyes now. She says things like, Well, youre female and you look at a monitor most of the day -- of course you have dry eyes. Right... but I was female and looked at a monitor most of the day before my surgery too, and this was never, ever, ever an issue. My dry eyes are seriously bad enough; having my doctor refuse to acknowledge that I got them AS A DIRECT RESULT OF GETTING LASIK THERE is almost too much to take.Believe it or not, Im not writing this to complain; Im writing this because I remember looking at the Google Reviews here when I was trying to decide whether or not I wanted to get LASIK. I *very* much wish I would have read a review like this then, so I hope I can at least provide this information for someone else.I would gladly pay the price of the surgery again if I could somehow undo it and get my eyes back to the way they used to be.

For years got my contacts and on time they said noooo u need eye surgery,need eye transplant can’t ever give u contacts again and went back years later my eyes are fine?? I was so scared and apparently was not true.Sounds like they tried to scam me, now they charge more than a copay when I go for first visit it’s no longer $20 it’s $70. AND HEAVEN FORBID YOU WANNA CONTACT HILLARY IN CONTACTS SHE NEVER ANSWERS THE PHONE! Then says well I tried u and went to voicemail.. ya I can’t answer my phone while at work, ur job is to answer the phone ESPECIALLY WHEN IM RETURNING YOUR CALL BACK!! Duuurr

The customer service is great and All the way around

Everything from the initial phone call to my appointment with Dr Nguyen was great. I called because I had a problem with my eye and I was given an appointment the following day. Dr Nguyen was able to resolve my issue.

Very professional and I am always pleased with the service I get at McDonald Eye Associates. I highly recommend them!

Very impressed with the explanation given of what each test would tell us. And the explanation of my results.Best vision care ever!

Thorough examination, friendly staff, and Dr Betts talks to you to see how he can beat help your vision!!!

Excellent Service!! I was extremely happy after my visit.

Amazing eye care and a very caring staff. Very educated and well trained staff members and only the best of the best doctors . Professionals at their best. Thank you.

Everyone at McDonald Eye Associates is very helpful. I fell confident that I am getting the best of care. Dr. Moser is great.

I got my lasik done here last week and it was the best investment that Ive ever done. I am so grateful for Dr Betts and his team for bringing my sight back to perfection. I would recommend this team to anyone looking to get Lasik Done.