They always say doctor is sending in script, happens every other month, dont get meds on time,this time its a weekend and I have to be in pain til monday,really tired of this.

Ive visited every pain doctor you can think of in my area. Dr.Mahendra Sanipatti is by far the best and most caring one Ive seen. Ive been seeing him for close to 7 years now and Im as happy today as the first day I came.

I see nurse practitioner Kayce and I really like her . She will listen too what you have to say and how you feel . Kayce actually cares about her patients

Jessica Shelton and the team are very helpful and caring. Great staff and office manager as well.

I have received nothing but courteous service by these doctors and staff. They are very committed to providing good care so I can live a life as free from pain as possible… just great folks!

I had my first appointment with Dr. Sanapati today. He was very kind, thorough and understanding. I have severe low back pain. He is sending me for an MRI, physical therapy and back injection.The staff and nurses were wonderful! All were very friendly and kind. No wait time at all!The office is very clean and neat. . Hes also scheduled an appointment with a Neurological surgeon for consultation . Im pleased and feel hopeful that Dr. Sanapati will help me. I highly recommend!

I took my mother here for chronic back pain issues in which she would get injections every so often and am in the process of finding a new pain clinic for her. Communication with office employees is very poor and they’d rather you text than call them which is unprofessional and inconvenient because they can take as long as they want to reply. Completely unorganized staff from the doctor to the nurses and office ladies. Ordered her to come in one day only to hear an hour and a half later that the doctor made a mistake and was unable to see her anymore. Wait time just to be attended is awfully long especially for people who are in pain and can’t be sitting in one place long. Waited almost two hours once only to see the actual doctor pull up in parking lot really late. No point in criticizing them when they don’t take the hint as long as they’re making money but hopefully I’ve warned you.

I just had injections again for the second time since surgery back in 2010 I almost forgot what it was like the first time. Didnt really hurt but i could feel alot of pressure, I have a wonderful Nurse Practitioner name Abbie whome I see for my appointments she is very wonderful, considerate, funny, but always serious when it comes too her job,. She is the best i hope she stays my pain specialist for a long time, Abbie i want too thank you for havin faith in me & exceptin me as your patient.. I couldnt have wished for anyone else. Your simply amazin.

My husband goes to the madisonville office he has alot of trouble getting his meds filled they always tell him there sending them to the pharmacy but they never do he has to call them several times this last time we had to wait to go on vacation 2 days to get it correctdont understand why they have so much trouble .This has happened 4 times in 1 year .

Had a good experience! Great care by Dr. Sanapati. Will recommend.

I was hit by a truck and almost killed several years ago. I also have several issues that are painful. I had an appointment at 930 a.m. I wasnt seen until 210 p.m. I went and asked them if they had forgotten about me and she literally told me to not schedule anything on the days my appointment is scheduled. I had to pick my daughter up from school and I told her that. She proceeded to tell me if I left i would have to reschedule and they wouldnt fill my medicine until I was seen. Look, it wasnt my fault they were running that far behind. They need to be more professional because there really are people out here that genuinely hurt and arent looking to get high. If youre reading through reviews to find out about the facility, my advice to you is keep looking. I eventually found an awesome doctor who realizes being in time is essential and professional. They also treat me accordingly and I have not 1 issue with them. There are good doctors out there, theyre hard to find but they actually do exist. My nickname for this clinic is dont care pain clinic because thats exactly how I felt when I saw them. I literally watched everyone except me getting treated in time. Not to mention the girls in the back and front are extremely unprofessional. They blurt your info out and just really dont care. Honestly, go look for someone else, theyre just catering to the people that pay cash for their drugs. Insurance is a hassle Im assuming, pay cash and youll get whatever you want. If you have a true medical issue that causes pain and you want to be treated fairly and sincerely, keep looking because this isnt what youre looking for.

Absolutely terrible place to go, youd be better off waiting at an ER in 6 hours then go to these people. Definitely just walk out if you get the nurse practitioner named Abbie in your room she’s extremely rude and has no idea what she’s doing.

Text question for faster responce.... Now you only wait 5 days for a reply instead of 7

Im very displeased with Dr. Randall Oliver I had an appointment with him June 22, 2021 I sat in the exam room for almost an hour and when he finally came in the room he was none talkative and very sarcastic I was due for a refill of my prescriptions the day of my appointment and now its 3 days later and still havent received my prescriptions I would like to know who I can talk to so I can receive my meds I have chronic lower back pain nerve damage in my knees

Been going here for years like over 10. Never had a problems,doctors and practitioner are great,and they listen,but you have to let them know they cant read your mind! I also get injections in lower spine(RA) and sometimes hip but since the steroids goes against your eye site ,I dont get them every 3 months, stretch them as long as possible. Beside RA, Cohns and ARUS plus Fibromyalgi,all are chronic and leaving me in painthey are helping me or I would have seen another doctor years sgo

Ive been seeing Trish for about 3 years. Shes the only one Ive found who really listens and cares for her patients. Shes the only one who has kept me out of my severe pain.

Dr Orapia has no bedside manners and apparently thinks everybody that has anything to do with marijauna and 90 painkillers in a year has a problem. She drove the injection into the tendion and then injected leaving me in severe pain for days.

I have had SO many issues dealing with this organization.Apparently the front-end staff does not pass the information on to the doctors. I gave several weeks notice of an operation, which I would need pain management...There is NO after hours service to pass a message to the doctor. Even though the phone system says there is one available.There has been other communication disasters with lost FAXES, LOST MESSAGES, LOST minds and poor excuses.You think you are a high-end clinic to help patients, but you all can’t help yourselves provide GOOD and TIMELY service.Why do I bother to be pro-active in my health care when your organization does not care.What it suggests to me is that I start to look for another group that can meet my needs and be available when I need them the most.Update:I found a great group in, Commonwealth Pain and Spine. Give them a try...Find them on the web, or my reviews.Update to respond to new managements response 3/25/21.I complained several times while I was a patient there, which was unheard. I left Pain Management over a year ago and only after my review has receive so much attention you finally reach out?You have one Doctor that I have known and trusted for the last 15 years and you took him away from me and gave me a different doctor that did not listen to my needs and actually hung up on me during a phone OV because he did not want to listen anymore. How do you respond to that and what did you expect me to do? I had no choice but to leave your practice to find a better practice which would listen to me and my other doctors regarding my health care needs.I was displeased with my treatment by this doctor and I smiled when the new clinic took me in and provided the care I required and not try to fit me in the FDA box.I do not think there is anything you could do to get me back to your practice unless you under go some major personnel and policy changes in your clinic.And dont forget, if you like this review please press the like button!

It takes forever for your appointment to begin here. My friend had an appointment at 2:15 on 11/18/2020 and its 2:30pm. They still havent been called back.

I had Dr Morales. He is only there to help you every two weeks. If something happens you wont get service. Their system is broken from the phone call all the way down the chain. When you call the system answers and says that you are 23rd in line and there is a 28 to 40 minute wait time, so it encourages you to leave a message. You leave a message and no one ever calls you back. They tried to set up my second appointment several days before an MRI that was scheduled, so someone from there called me and rescheduled for a month and a half later because that was the soonest they could get me in. But they didnt make changes in their system. When I didnt show up for my original appointment they put me down as a no show and then discontinued answering the 5 messages I left. In the mean time I have not received any service or had my meds refilled. They are the most unprofessional group of people. Be prepared to have phone calls and messages missed. Also you better prepare for the current appointment you have to be incorrect.

I was wide awake the entire procedure. I told them a medication does not work on me and they used it anyway. I am in way more pain following the procedure than I was before it. As a nurse I would NEVER treat a patient like I was treated here. I will be filing complaints.

I have never had a problem with them and I have been with them for a few years. Or more. I see on here one person talking about RN miss penny. I seen her almost every time I went there. I never had a problem with her or anyone there. She was and is a truly carding person. I came in one day and I hear she was gone and the next one was good as well. I am glad they opened one here in Owensboro. I won’t have to drive there. I am just saying a good place to go for pain.

Ive been a patient of Dr. McFadden for approximately 2 years. I am a disabled veteran, and Dr. McFadden is one of the few doctors that Ive seen that actually listens to a patient in order to properly treat the patient. The only complaint that I could have is that the wait times can be quite extended past the appointment time, but that is to be expected when the physician actually communicates with and listens to patients in order to provide the best treatment he can.

Staff is always changing and I didnt like this. The new doctor downplayed my symptoms and I quit going and weaned myself off my pain meds. Not all of the doctors are like this there. I had mostly good experiences here. Only a few times I had to wait a length of time to be seen. Office staff is great here for the most part. Billing was willing to work with me on my payment for procedures. I did all the steroid injections I could for my SI joints and the nerve ablation. The next step was to up the meds and insert a pain pump and I didnt want to do that which also led to me wanting to quit. I wasnt addicted to the pain meds but decided to wean off after a year of being on them. It was the best decision I have made. Pharmacy staff was also pleasant and I appreciated this and were quick to assist. I wont return because I choose to deal with the pain with home remedies. I would recommend this clinic overall despite the changing of doctors all the time if you need it. I dont know how many other pain clinics there are in the area. Hopefully, staff has changed once again since I last was seen as the last doctor did not have bed side manner.

Dr. Khibkin is extremely knowledgable but his nurse is the rudest girl ever. If you hate your job that much which it shows that you do then you should definitely get a different one. It is extremely difficult to get anyone to call you back or help you out. I had an insurance issue and my pharmacy needed a new script and they would not send the script over after I called several times. They would not even call me back.

They are very good. They do everything possible to stop your pain or at least decrease the amount of pain. They make sure if you are referred to physical therapy or something to help that you get timely attention. I highly recommend this location.

Dr McFadden is great. Try to get him if you can. The waiting for an hour or longer to get called back when you have a damn APPOINTMENT TIME is ridiculous. Other than waiting forever every time I go I think they do a great job. Been going there since may

WOW ! As your aware Dr. Rupert has retired, I just started with Dr. Sanapati & he got my RF completed in 2 weeks, I CAN NOT say enough of this doctor and his staff at this time ! I’m recouping right now in such delight 😜 . And Pat Borst is amazing too, I hadn’t seen her in so long !

One Prejudiced doctor that works here assumes African-Americans can take more pain than most humans. Have the same pain 3 years and I have to imagine and try different ways to quell the excruciating pain doing normal things my daily life. It makes me question the value of my life, Ive expressed this to them....numerous times and its become quite clear that the doctor either doesnt understand or care... They just making their money on each appointment and not interested in helping me figure out anything past handing me a script.

I’m always treated with respect when visiting. Really like Amie, you can tell she cares.

Dr Sanapati is great. I absolutely love his NP Marlena. It may take awhile to get back but well worth it after you do.

For some reason these people can seem to manage refilling a prescription on time. You have to call mutipal times and try coaching them into doing there job and still doesnt happen. They lie to you telling you that they are doing it then but Thats just how they blow you off.

Great ppl

For some reason I was referred to this travesty of a clinic, oddly enough because I never asked for a referral to see it. The idiots claimed that I had methadone in my system, which is absurd, for one reason you can not take methadone and then take another narcotic without triggering withdrawals. Methadone is for functioning with an addiction, not for treatment of chronic pain (which I have enough to write a book on the subject.) I didnt even get to see a doctor, and despite the research I did that showed that many over the counter products can cause false positives for methadone urinalysis, the nurse practitioner wouldnt even let me speak. Instead she prescribed me tramadol and gabapentin, and within a week or so I began having very serious seizures, where I would black out for hours, to wake up not knowing who or where I was or even what season it was. Her solution to this problem was to discharge me, I suppose because inducing seizures in chronic pain patients would look bad on her record. It took weeks for them to even respond to my phone calls regarding these seizures, and as such I would never, ever recommend anybody visit this waste of real estate. Never mind the fact that I had to wait in the waiting room for hours, and then in the patients room for another hour or two, only to be told that I was on methadone. What kind of idiot would willingly submit to a urine screen if he or she has been taking illegal methadone? Not only do I not know where to get methadone, but I understand the cost of it is much higher than even heroin. TO NOT let you or those you care about get suckered into visiting this clinic as they do not give a damn about helping you manage your pain.

Staff friendly and caring. Nurses and surgery assistants knowledgeble with experience in pain control. Dr McDonnell is the best with a comprehensive overview of your health problem. He has good judgment as what you need, or refer you to the appropriate health provider. He has relieved my pain from severe OA, and post lumber pain with nerve deficits, and a nonhealing wound of 15 yrs! I Thank him for being here for all of us that need pain controlled.

I would not take my dogs to this pain clinic! It has been a bad year because these people dont know how to REDUCE or INCREASE doses of pain medication OVER TIME. Its horrible when you think people are there to help you and then turn there back on you when you need them the most. Really thanks for nothing.

I finally have a doctor who understands me and works with me and my insurance to provide the best care possible at this time.

We were referred here when Dr. Rupert retired, and now he no longer is with this company either. We never were treated like this with Dr. Rupert who always wanted to help. I would not give this place a rating at all EXCEPT NEGATIVE. First of all you are in the United States you should be able to understand the doctor. Dr. Wang never even had the nerve to tell us after waiting for 2 hours that she didnt want to take on my husbands case she had her pitiful scared little nurse tell us. The MADISONVILLE clinic is JUST AS BAD! You can never get an answer from anyone about anything and forget it if you need help with a bill or medical records.....VERY INCOMPETENT-HORRIBLY RAN FACILITY! And we wonder as citizens why the prescription pain meds are on the street, when doctors like this dont even care to find out what is wrong with you and just push you off as just another one those kinds....VERY FRUSTRATING. Definitely would not recommend to anyone and will never be back.

Great place with exception to long wait at times

They are always kind and try to work around your busy scheduleAnd always make sure your well taken care of

My boyfriend goes here and any time I have to reschedule his appointment they act like its a big inconvenience for them. Also they changed his doctors with out Pryor knowledge or even permission they did not even ask him if he would be okay with seeing a different doctor! And before I had to get petty and actually throw a fit because they gave his case to a nurse practitioner who messed up his meds then When I called and asked for an appointment with his actual doctor because this nurse royally screwed up his meds they told me no they could not do that! I had to throw a massive fit and demand to speak to the hire ups I ended up having to go all the way to the top to the owners of the clinic. Needless to say I am sorry not impressed with the care that my boyfriend is recieving!! I and really disappointed because his original doctor was nice, friendly and made it appoint to make sure my bf was cared for! My bf is gonna give this new dr a chance if it was me Id try to get back to his original doctor!!!!! 😡😡😡😡

I think there overwhelmed its like guarding cattle ,Dr. Sanipatti dont listen and Dr kipkin cant remember anything about you pain relief is not what there about ,there about statistics and getting you in and out ,than they try to tell you how you feel,I went there today I been telling them my pump isnt working for about a year and finally after a study a nd being poked by both Doctors they finally realized that .I left there in worse pain than I came there with ,I wish they would just listen to there patients instead of being in such a hurry.I hope they try to help instead of being in such a hurry ,everybodys pain is different its not just about statistics .

Been out of my pain meds. Dumbass nurses say they will send to drug store but they dont. Place is getting worse all the time..

If u have any other doctors offices anywhere go to them please.We had a appointment today at 2:15 and didnt even get called to the back til 5:40. Even with signing in at the front we asked could we go to the restroom or would we have to give a urin sample, so she looked at the paper work and said no we dont have to take the test, but found out when we got in the room we had to give a sample...Some bs. The worst part about it is we only drove 2.5 hours here to get a prescription but everyone that came after us left before us..crazy...

DO NOT GO HERE! the nurse practiconer i saw refused to do anything for my pain besides tramadol. After the first day of taking it i started having a seizure because of it. When i called them to ask if they could change it to something else and why i needed it changed they decided they would just discharge me a patient. Apparently to them im too young to have a chronic disease that causes severe pain because im only 22. If you try even the smallest bit to tell them what works for you and what doesnt they just discharge you to cover their own ass.

I dont have any problems always happy with everyone here they are very nice so what if you have to wait a little bit its werth the wait especially when you live with pain and they help manage it and you can make it through the day god bless this bunch

I witnessed today a Dr. Or a NP Penny Altman open the door to a patients room & leaving the door open & verbally started yelling @ the patient about a private issue. I would never recommend this person to anyone.

Horrible will never go back. When I refused to get something done I got treated awful.

So far has been a good experience here. Will give updates as I progress as a patient.

This place is horrible. Your appointments are NEVER at the time they are scheduled for. You can expect to be here all day waiting. When you check in they dont even tell you that your doctor is behind. STAY AWAY FROM THIS PLACE.

Very poor care. less number of employees. small facility.

Great doctor and staff.

The wait time is crazy but I like my doctor

They have done wonders with my back pain!

Worse place ever two hours to see a nurse who ask me for a urine sample, like i was a drugee, and then i just ended up walking out without seeing the doctor at all, 2 hours and 15 minutes ill never get back

The main complaint I have is that no one ever answers the phone.

Great nurses

One word STIMULATOR

Very helpful

Pretty good clinic

Friendly peopleFriendly people

Hopefully they will help me.

Friendly staff.

THE WORST PLACE TO EVER GO TOO NEVER GO HERE THEY HAVE YOU WAITING SO LONG AND A NEE DR EVER OTHER MONTH I GO IM 24 years old are a terrible business

I really like Dr. Sanapati