Visionworks is the best! This is the best place I have ever gotten glasses!! The reason I wanted to come here is because you can exchange them for any reason if you are not happy with them! The lab did an awesome job as I can see perfectly with my prescription and I have a very complicated one.FAITH and SHELBY are amazing employees. They were so nice and very helpful. They did everything possible to help me in anyway they could. I will always come back here in the future.

The women at doctors are were fantastic, they were very friendly and helpful. Gentlemen who took care of me to find frames not helpful at all . He didn’t help me find what fit my face or what would work with progressive lenses all he did was sit and wait for me and my husband to come to his table. Then he wouldn’t say what he thought about my frame choice. My vision is so bad that I have to rely on others opinion when plucking out frames, he was of no assistance. The last time we were there we had a woman who went out of her way to help but not this time, you need people who want to help not just collect a pay check. Unfortunately that’s what this world is coming to.

I needed a new set of glasses after mine had broken at work, everyone there was super helpful. Shelby was amazing with helping me find new ones that fit me perfectly! Plus she helped me get a set of frames that day so I didn’t need to wear my broken ones any longer!

Pete did an amazing job fitting new glasses AND contacts into our incredibly tight budget. The entire staff was superb. Petes patience and outstanding customer service put this father of 3 who usually settles for less, into a complete set of corrective lenses that I otherwise wouldve waited months to afford separately, all with kindness & understanding. Tremendous!

If you are searching for a place to get glasses, contacts, or just a comprehensive exam, go see Jen and her team. Excellent care, quality, and service.

Very professional and courteous personable friendly staff took the time to make sure everything was explained would recommend highly

The eye doctor gave me the wrong prescription. I was provided sample lenses to try for a month. I ended up having to go back and talk to someone. I couldn’t see properly through my lenses. The woman I spoke with said “it’s normal your eyes are just adjusting, here try this other brand” I still couldn’t see! So I ended up going back and was given yet another brand to try, two months of walking around with the wrong prescription definitely wasn’t fun. I ended up going to another company and that eye doc looked at my Visionworks prescription after doing my exam and said “this is way off! No wonder you couldn’t see”. I’d avoid this place if you can. They truly don’t care about getting your prescription right or not, Visionworks made me feel like it was my fault I couldn’t see out of the lenses they gave me. Listen to your customers! we know our eyes and we most definitely know when we can’t see.Edit: I sent an email to Visionworks a week before I posted this review. I still haven’t heard from anyone.

I went to Visionworks on 3/20. I was greeted quickly and taken for pre-evaluation by Katy, who was patient as I got adjusted to some of the new equipment, particularly the one used to examine the retinas. Dr. Berkshire was very professional during the exam and gave me great information. I bought glasses hat day and Hayley did an outstanding as she helped me get glasses that were both aesthetically pleasing and could accommodate my prescription. It was a great experience and I highly recommend it.

Super Helpful and friendly staff. Great prices and my glasses were ready before the Estimated Completion date! Can’t wait to pick them up!

Not very impressed. Ordered contacts a few months ago and my one contact still isnt right. I went in Fri may 14th to talk to them about the problems with my contact. The girl said she will talk to the Dr and most likely he will order another trial pair that will be slightly stronger. Ive been waiting over a month to get the call back. Still nothing. So I called. Talked to some guy who works 3rd party answering phones for vision works. He then had to transfer me to the store. Surprise no one answered. Now he told me I have to wait for up to 24 hours for them to call me back. 1. It should not take a month to get contacts in. 2. I wanted to talk to the store. NOT someone in India. 3. Now I have to wait for them to call me back...I have to work tomorrow. Smh guess Ill just start going back to Walmart.

Ryan was a big help when I was looking for glasses for my son. He loves them!

They gave me the wrong contacts and I keep telling them that its wrong but they refuse to listen or do anything about it. I have the receipt that shows a different pair was ordered than what was suppose to be ordered but they refuse to do anything about it. Not going back

Staff were wonderful. Great selection. Highly recommend

Fantastic experience every time! Would strongly recommend!

In and out no problems, staff was very courteous.

I had the best experience here due to Hayley and Lynsie, they helped me out with picking the right pair of glasses! The OD Techs were so amazing it was a overall great experience I would recommend everyone to come here!!!

My husband and I always buy our glasses at Vision works. Haley was wonderful with us. She spent time helping us pick out our frames and made sure all the adjustments would be correct. Cant wait to have Haley help us in the future!

This place is totally chaotic the prices are outrageous.Takes forever to get your glasses And theres an additional charge for getting glasses sent to you $15, WOWWill not be returning

I have been a costumer of Vision works for at least ten years. I have always found them to be polite, helpful and professional. Today I went and to see if they would be able to fix a pair of my glasses that the bow had become bent. When I arrived at the door It said I needed an appointment which I did not have but I was asked what I needed and showed her my glasses and she took them and fixed them immediately. Thank you I will continue to be a costumer.

I just drove a half hour to pick up my contacts. The store is supposed to close at 7 PM. I showed up at 6:52 PM to find the store already closed. I am so annoyed. I will just add it to my long list of reasons to never go back to this place.

The staff are very friendly and helpful. This was my first visit and not last for sure.

I love the glasses that I got at a fantastic price. The workers are very friendly and helpful also. My only complaint Is the eyeglasses I picked up had scratches all over the frames. They ordered me a new pair no problem but when they put the lenses in the new frames they scratched these ones also. I’ve never had this problem before and they’re tiny scratches but brand new glasses shouldn’t be scratched all over the frames before you even get them home. Please be more careful when you put lenses in frames.

Hayley was AMAZING! We have been coming to Vision Works for a few years now but our last experience was outstanding! We decided to get the whole family in on the same day. 2 adults and our 4 kids. Hayley was attentive, friendly, helpful, honest and down to earth. Dealing with 6 people ranging in age from 46-4 yrs old picking out glasses and all that goes in to it was handled flawlessly. I seriously cant say enough about her! Today when we went back to pick up some of the glasses she was there to greet us with a huge smile like we were old friends. Like I said I cant say enough about how amazing she was!! AMAZING JOB HAYLEY!!!!!

Hayley was extremely helpful and very friendly! She quickly looked up our plan information, she helped me pick my frames out, and my husband even got a pair of sunglasses! We were in and out in a timely manner which we definitely appreciate as we have busy schedules! I cant wait to get my glasses and I recommend that everyone ask for Hayley B! We were very pleased with our experience!

I had an amazing time here! Shelby was more than helpful and super cheerful. She gave me an honest option and great recommendations. She was a lovely spirit to be around while making the tough decisions. I more than enjoyed my experience and am very thankful I had her to help me out!

I was in on 9/15/20 and worked with Hayley. The whole group was kind and gave me the feedback I needed. I would recommend Visionworks. Thank you, Lisa Pfister

I was on the hunt for fun glasses!! I was greeted by Shelby when I walked in the door and she was up for the challenge! She was patient, knowledgeable and offered great advice!I am excited to get my new Vera Bradley FUN glasses and I also walked out with a cute pair of sunglasses!Thank you Shelby for the exceptional service! You were awesome!

From the moment I walked in I felt very welcomed. Dr. Harris was so friendly and personable. She did a fantastic job with my appointment. She got to know me and was very knowledgeable about the care I needed as a breastfeeding mom. I’m really happy I had my appointment with her. She made the whole experience a positive and comfortable one.After I was done with my appointment Hayley helped me find glasses. I was having a hard time finding exactly what I wanted. She asked me if I had specific style and I did. She came back with two trays of glasses that fit exactly the style I was looking for. Hayley did a great job explaining my billing as well.I’m really glad I went to Visionworks!

I had an appointment at 5:30 with a work emergency at 5:32 and Dina was unbelievably helpful . She managed to get me in and out of the store by 5:50ish . I was able to make it back to my job and have both issues taken care of that day . Without her unbelievable ability to do her job I would’ve never made it. Truly can’t thank her and her co-workers enough. Also came back Saturday and the young lady was also terrific and saved me money. Can’t say enough about them . Thank you so much!

Staff is always friendly. Very polite. Always helpful.

Very happy to have found a place like this. Great customer service, friendly environment, works with you if you lack insurance, and a wide selection of glasses to choose from. Highly recommend going here if youre looking for a fantastic place to get your eyes checked out!!

Im new to Visionworks and my first experience was pretty great. The doctor was very nice. Hayley helped me find the perfect frames that are stylish and also something I will enjoy wearing more then just at night time before bed. She also assisted me in getting contact lenses. Overall she was super helpful and very nice. I found my new go to place for glasses and contacts!

What a great place to go for eye exam and glasses. Thanks so much for being awesome at what you special-eyes in!!!!!!! Shout out to Haley for finding me great frames with a perfect fit. Appreciate your attention to detail.

The employees here are so helpful and made sure that I got my glasses in an appropriate amount of time expected. I would recommend everyone check out this business!

Really happy with the eye doctor there and all of the friendly, patient and helpful staff! Made my first experience getting glasses a breeze. Great prices. Works with insurances and if you dont have coverage the will try to find discounts for you. Very satisfied customer! I will be bringing in my daughters next week. Thanks Visionworks!Edit- My first appt was in June and I was in tears because I could see normal again. Glasses came in fast and are stylish! My headaches are gone!

I had the pleasure of Hayley helping me pick out my glasses and help with me with any insurance questions I had! She was beyond helpful and the best customer service experience I have had in a very long time!!! She should definitely be applauded for her work!

We stopped in to see if they had clip on sunglasses for the glasses my husband purchased there. They do not so we inquired about prescription sunglasses. Faith D. was a wonderful help. She not only found the same frames and prescription from his last purchase, but also checked and saw that we were within the time that our insurance would cover them. She checked mine as well and found the same thing. For both of us, she calculated the difference between their sale and our insurance. For both of us the insurance price was great. Faith checked my prescription and also found the same frames that I had purchased here previously. From stopping in for cheap sunglasses to ordering prescription sunglasses for my husband and bifocals for myself in frames that we both love, Faith provided exactly what we both needed at a great price and savings, and was knowledgeable, polite and friendly on top of it all. She is one of the reasons we keep coming back!

My family has been going to visionworks for as long as i can remember. The doctor was straightforward and to the point. Eye exam was super fast and easy. Plenty of glasses to choose from. We always make sure to schedule when Hayley is working because she is amazing and so helpful for picking out glasses. Hayley makes the experience fun!

I went in just to see if they took my insurance, they did and I was in a hurry so they took me immediately and had an eye exam and glasses in less than 2 hours. They were very organized and efficient. Alt was the person who assisted me. She was very nice and knowledgeable

Best place in Erie to get glasses and contacts! The eye doctor is very nice and professional. It took me about 20 minutes total from start to finish starting with my scheduled eye exam and ending with receiving my new contacts. Thank you Hayley for the great service.

I am new to the Erie area and recently transferred my vision care to Visionworks. Dr. Harris had the very BEST bedside manners and was knowledgeable and experienced with examining pregnant/nursing patients like myself. After my exam, I had the privilege of working with Hayley to choose the perfect pair of glasses! It was apparent that Hayley wanted me to leave with a pair of glasses and lenses that I LOVED! I was impressed at how invested she is with her clients. She took the time to explain the cost of everything and helped me maximize my vision insurance benefits. I look forward to returning to Visionworks in Erie for our family’s future vision care needs.

The ladies here were amazing. They helped me look for glasses that I love & also helped distract my children (mama of 3 active toddlers). I love everything about this location.

Very good customer service! Shelby was particularly helpful in finding me a new pair of glasses to replace the ones I carelessly broke. They had no trouble accepting my insurance, and I got a really nice pair of glasses for the price of a lunch! Highly recommended.

My first experience at Visionworks was excellent. I was in and out in under an hour. The staff was very polite and professional. Shelby was especially helpful and patient. She helped me find exactly what I was looking for, despite my inability to express it well! I was very pleased and would recommend them highly.

Lynsie was a wonderful help. Such a sweet person and very knowledgeable about the products. Also gives great advice. I actually had a nice time at the store talking with the employees and fellow customers after just wandering in randomly on a Wednesday night. We all helped each other find the right glasses! Also, they did their very best to find me a good deal. Would recommend.

Best service Ive ever had. Halyey b provided amazing customer service. She was very helpful and shower me many different options that I felt was my choice to make. I would recommend anyone to go this vision works and work with Hayley B.

I been going here for a long time. The staff is extremely nice and knowledgeable. Very happy every time I go. Also Hayley was so great. A very nice person who helped me with picking out a really nice frame. Also I appreciate the time she gave to me opposed to many businesses these days that want to rush customers.

This is the second year my son & I have come here for our annual exams & glasses. They are always prepared & we never have to wait. Every interaction with the staff was pleasant, they are courteous & helpful. Someone always takes the time to help me pick out the best frames & they have a great selection!

My first time here. The doctors were nice and knowledgeable. Haley was great when finding new glasses and talked to me about all our options. She wasnt too pushy which I find a problem at most places .She was nice, professional, and personable. I had a really nice experience here .

I love vision works! I always feel so welcomed and get the best price. Elicia and Hayley helped me this year with my new glasses and I felt like they actually cared. I will definitely be coming back and referring all my friends!!!!

My son and I got glasses last week and Hayley helped us both pick out glasses. She is AMAZING!!! So kind and helpful! Cant say enough about how great she was! Wonderful experience.

In a word, outstanding! Great choices in frames, service given me by Faith was awesome! If you need glasses just go. Wanna talk with nice employees even if you dont need glasses? Go anyway!

Always a great experience when I visit Visionworks. Was there last week with my daughter and today for myself. Hayley helped me pick out a pair of glasses, as I was having a hard time finding something to fit my face. She was very accommodating, and super helpful. Dr. Landa is also wonderful and takes time to listen to your concerns I was able to walk on with. O appointment, and be out within an hour great customer service from everyone. I would highly recommend!

I went into Vision works to look for a new pair of classes. I have never been to this store before. The staff were extremely helpful and informative. Hayley B. did a great job assisting me with finding the right pair of glasses. I highly recommend!

I got Glasses and Amy was very nice and helpful. She took the time to go over my Insurance to make sure I got the best possible price. Amy should be commended on her excellent service.

Had a great experience! My glasses fit perfectly and I had no issues with the lenses! Pete was a great help, he went above and beyond my expectations! I recommend Vision Works to all my family and friends!

The Vision Works in the Millcreek Mall has the friendliest staff. They really do care about your needs. The staff takes their time help you pick out the right pair of glasses to suit your style. If youre looking for contacts they find you the pair thats right for you. The Optometrist are friendly and take the time to speak with you. I would definitely recommend going there.

Ive been wearing glasses for twenty-five years and this was my first visit to Visionworks at the Millcreek Mall in Erie. I wasnt happy with my previous visits to local optometry centers, so I decided to schedule my exam with Dr. Leszek at Visionworks and Im glad I did. He was excellent and explained every detail of my exam and why I was having problems with my vision. His assistance, Haley, went above and beyond helping me choose frames and lenses. She was awesome and with the current promotion, I paid less for two pair of glasses than I paid for one at my past optical center. The entire staff is helpful and personable.

Hayley, Ryan and Ashley were amazing! Found the frames I wanted and the service was excellent. I always enjoy visiting and getting new frames! Thanks again!

The service was great with great people including Dr. Auman. I felt very comfortable throughout the entire appointment. And Hayley B. did a great job at helping to find perfect new frames.

Haley B. Was super helpful. She was friendly and super patient in helping me decide over dozens of frames. I really appreciated the great customer service . I will definitely be a returning customer

Pete did a great job of explaining my options and he also saved me some money. All around 5 star experience. I will recommend them to my friends.

Went in to look around for new frames and Pete was there to help right away! He helped find me the perfect frame for what I was looking for and how much I had to spend on them! Will definitely be back for all my vision needs!

Great selection. Staff was friendly and welcoming. Hayley went out of her way to make sure we found the best styles for us! Would definitely recommend and will be back!

My experience here would have been lackluster if it wasnt for my optician Pete. He made choosing a new pair of glasses an excellent and enjoyable experience. Between how knowledgeable he was about the lenses and coatings and frame suggestions to his overall demeanor I would shop there again. Thank you for the great experience!

Pete was very helpful in showing me options with not only frames but the lenses as well. Even so much as to say which of my frame selections best suited me. This being my first time I’ve had to actually wear glasses it was nice to have someone resourceful and knowledgeable to guide me into what I may like and need. The process I went through was quick easy and the staff there were nice and informative. Could not have asked for a better visit. If I could give 10 stars I would.

The service was great, and the staff helped me understand what we were talking about in detail. I got the information I needed and was out the door in a good amount of time too.

Hayley was great! Her advice in helping me pick out frames was so beneficial. Will definitely return in the future for next pair of glasses.

Hayley and Amy are so gracious and helpful. Regardless of what you drop by for, they’re relentless at making sure you leave satisfied. Nobody wakes up in the morning thinking ‘gee, can’t wait to go to Visionworks,’ but if you’re fortunate enough to be helped by this team, it just might be the highlight of your day!

Great service! Staff was very pleasant and informative! The doctor was knowledgeable and very friendly, as well! Def. recommend this place!

Shelby was fantastic to work with! Awesome variety of frames and super quick service! Cant beat the prices and service for new glasses!!!

I have gone to Visionworks for a few years now and have absolutely zero complaints!!!! They get you in quickly & dont try to sell you extra bs that you do not need . I have never felt pressured to purchase anything more expensive. Today I had the opportunity to work with Hayley in picking out new frames and she is such a sweetheart!!! So glad I had her help today , we all know how tricky it can be picking out new glasses . I always recommend Visionworks to anyone who has ever asked where I recieved my glasses from . Big thank you again to Hayley , you hooked me up :)

Great service

Staff was very helpful while picking out frames! Hayley helped to get me the best deal she could and gave me as much time as I needed. Will definitely be back!

Very fast visit! Haley was soooo helpful. She helped me pick out new glasses and shades! I love her honest opinion. Highly recommend!

The way this place manages their appointments is a joke. I have been getting confirmed appointment reminders to my phone about an appointment I had today, March 15th, at 10am for more than three weeks, with me pressing Y to confirm as the prompt asks. Turns out the mall (where vision works is located within) doesnt open until 11 even though the automated appointment system told me to be there at 10 - little irritating, but okay, Ill wait the hour.11am rolls around, I go inside and am told that even though my phone has been sending me confirmation emails with my appointment time and date for weeks that there was no appointment actually scheduled and that they get this all the time. The blonde girl working the front with glasses at this location actually encouraged me to call their corporate office, lol. They really must have this issue a lot, which is sad because its a waste of your paying customers time.I spent three hours killing time for this places errors today, only to be told my confirmed appointment isnt even real. I mean what the actual hell? Ive been trying to attach a screenshot for proof but my photo keeps getting deleted. Not sure why.Employees working the front couldnt careless, seems like they get this a lot and wanted to pawn the problem (us) off on their fellow co-workers when we returned to show proof of the confirmed appointment on my phone. They claimed they had called me a few days ago to only set up an appointment for me, but I never pick up bogus 800 numbers that I dont know due to innumerable spam calls.Technology has come a long way, find an easier and more convenient way of communicating with your customers. Any other doctors office or even restaurants Ive used text message appointment reminders or table ready reminders for isnt this freaking poor.Also, its pretty rich to ask me in confidence if I want to schedule a new appointment following all of this. I refuse to give money to a place that has been aware for some time of an issue of this magnitude that directly impacts their paying customers and chooses to sit by complacently while their pockets are lined.

I had a very good experience getting my most recent pair of glasses at Visionworks. They have a nice selection of frames and I was both given space to pick out the frames I wanted without anyone hovering over me and given the assistance needed to understand the benefits of my newly acquired vision insurance. I was purchasing transitions lenses and Pete took the time to explain to me what my different options were and the benefits and drawbacks of each option. I expected to have to wait at least a day or more to get my glasses since they were a special kind of lens, but my glasses were ready for me a few hours later. I am a very satisfied customer and will definitely be back.

Hayley B. as super awesome, sweet, kind, and helpful. I also got a steal of a deal. Feeling rich. I will definitely be coming back for more.:)

Haley (sp?) was absolutely amazing. I stopped in to pick up contacts, she was on her way out, came back in to help me pick up my order. Above and beyond the best customer service I have received in years! Thank you, keep up the amazing work!

I had a quick and welcome experience here at vision works. They were quick to help and get things done. Glasses are expensive but what can you do when you need them you get them. I would recommend coming here.

Hayley was very nice helped me out with my insurance questions. Very professional and fast. Favorite please in Erie!

From the receptionist to the the eye exam by Dr Aulum (Im not sure if I spelled her name right) up until the checking out by Hayley, everything went smooth and fast. Everyone was so nice and accommodating. Thank you girls for a wonderful experience! ❤️

Everyone was very helpful and friendly. My visit required documentation for an application. They were able to accomodate that with no problem.Hayley helped me with selecting frames for glasses. Then she even went the extra mile and shopped the cost of contact lenses versus glasses, billed to my insurance. She able to get me a great deal running the glasses through insurance, and then paying outright for contacts.

I went to VisonWorks for an eye exam and to purchase glasses and couldn’t have had a better experience. Gregory, the doctor, explained what he was doing and provided helpful explanations. Hayley was very patient, carefully explained my insurance benefits, and assisted with selecting a pair of glasses I love. Thank you for a great experience!

Great service , great staff, overall a good consumer experience. I would recommend this place every time for optical need. Pete especially is friendly and helpful for all the needs anyone could imagine.

Visionworks has great service. Haylee was very nice and helpful! She had great recommendations but also gave me space to browse on my own.

Haley helped me pick out a new pair of glasses after my eye exam. The doctor was very nice & I got everything taken care of in one day. I will choose Visionworks again and I recommend Haley to everyone!

Hayley was so helpful when picking out my new glasses! Awesome customer service !

Great Staff. Pete was exceptionally helpful and knows his job. Made sure everything was taken care of insurance wise and also helpful in my choosing some great frames along with my gif. He was straight forward and honest and even got me to purchase a pair of sunglasses which I needed because my glasses only transition outside my vehicle because my eyes are a point off. Definitely have my business.

This place is great! Everyone was super eager to help and answer any questions I had. They helped me find the perfect pair of glasses! I’ll definitely be returning.

Super helpful staff fixed all issues that I had and in a timely manner. Definitely would come back.

I am from out of town & every time I come to this location I am well treated & am very satisfied with the sales & service. HAYLEY has gone above & beyond to adjust. Thank you so much.

Hayley was super helpful and so kind and sweet. I will definitely come back to this location!

I wanted to try something new. I asked about colored contacts. Katia helped me go through the different colors and was so patient with me. She answered all my questions regarding how my insurance worked with contacts. Since i have never had contacts before. I will be back.

The group of employees working here are AWESOME! I didnt have to wait forever for my turn to be seen. Pete was professional and helpful.

Pete was amazing! He helped me find a new pair of glasses and the whole process was smooth from start to finish. I definitely recommend this location!

The most fun Ive ever had going to the eye doctor. I felt like I was buying a car the way they walked me around looking at the perfect frames for me, telling me what looks the best on me, etc...Give Hailey a promotion btw.

Visionworks within the Millcreek Mall always goes above and beyond for their clients. The customer experience I receive from the staff is always top notch...from my eye exam, picking out glasses, and adjusting them to perfection. Every time I order a new pair of glasses, they are ALWAYS ready before the time I am given, which is exciting! Everyone loves a new pair of specs!

I just purchased contacts thru vision works! I worked with Haley! She was very friendly and accommodating. Haley made the process extremely easy. I have and will continue to order thru them always!! The prices are great as well.

I had a wonderful experience. Cassie helped me at store 400. She was patient and professional.