The general lack of compassion and patience among most office support staff at this hospital is astounding. Everybody does the bare minimum to help you. They run you around in circles and make you the middleman when you know they can resolve the issue(s) internally - these people all work in the same hospital! They cant call each other and get the information they need? Nah, thats not their job, right? Above and beyond is a thing of the past. And, really, this isnt even above and beyond stuff were talking about. Just common sense, common courtesy, and good customer service. These past couple of years have really helped exploit the entire healthcare industry for what it really is. What happened to this hospital?

My visit lasted 3 hours. Everyone was professional, kind and calming. The doctors took thorough tests and had excellent bedside manner. They ruled out any serious conditions and sent me home with a medication that really helps me.

Our ER experience was very frightening. Yes, it was very busy, however, it was very gross and unsanitary. Messy rooms, overflowing garbage cans, used medical supplies laying around. I do believe there may have been a shortage of staff but I questioned the competence of the staff which frightened me the most. The nursing staff seemed unsure on how to handle a trauma situation . Staff members should NOT be arguing with each other on how to bandage a patient in front of the patient. I don’t know who the blame should go to, the hospital or the pandemic shortage because either way this country is in trouble!

I had a back a medical procedure here. They were extraordinary. Everybody was proficient and kind. We even had great chuckles with the medical attendants after something amusing occurred. Best part was the means by which productive they are, we never felt like we were simply looking out for somebody. I was all around focused on.

Really nice place all the doctors and nurses that attended my mom were really nice they got anything that she needed and more would trust them with my life

Very good experience! All of the doctors and nurses were professional and caring. My room was clean and comfortable. I would have given 5 stars, but the food really needs to be improved upon. All considered, the staff at Alexian Brothers is A+!

Melissa at the Registry was the most wonderful woman. She really made me and my family feel welcome and was very patient. Her caring and compassionate nature combined with her expertise really made her stand out. The Registration was very kind and helpful to everyone.

I developed a high fever and my doctor told me to go to the Emergency room for diagnosis. I arrived late evening and all the professional and security people I saw seemed like my friend. The doctors, nurses ,and other professional staff were helpful and efficient. How they kept the ER clean and tended to infants, moms and dads was amazing and comforting to all of us patients.

5 phone calls from May-July to get an appointment with a provider scheduled for for today, 9/28, and not only was the appointment cancelled an hour before it was scheduled and I was already in a car rental on my way there, but even though they cancelled and not me, the soonest they can get me rescheduled with any provider is 12 weeks from now (12/21). I get that life happens and people call off sick last moment occasionally but for Alexian AMITA to not have time slots available for when the providers cancel appointments is neglectful and dangerous to patients

This hospital has undercover Angels running around! I went in for a procedure yesterday and I have no idea why I was so worried and stressed but I couldnt help it. From registration all the way to Day surgery I felt sooo taking care of. The people in Day surgery were sooo wonderful, that Ive continually had such pleasant flash backs on all these kind gentle people. I wish I could remember and mention everyones name. I do remember my surgeon Dr. KUDER and his anesthesiologist Dr. MUZIC of course but everyone else that assisted them were just as important with why my experience was so pleasant. Thank all for bringing me so peace and making me feel safe!

I had a back surgery here. They were great. Everyone was professional and kind. We even had good laughs with the nurses after something funny happened. Best part was how efficient they are, we never felt like we were just waiting around for someone. I was very well cared for.

This hospital is absolutely negligent! My mother worked there for 40 years, and was treated horribly by an ER doctor that I wont mention here! Theyre completely incompetent to say the very least. If I wasnt in the ER with her, she would of died. I wouldnt bring my dog here! My advice, find another hospital! I would give ZERO stars if I had that option!

I had a spectacular experience from start to finish!! Everyone was extremely friendly and professional. I was able to have multiple procedures without any appointments and each one went smoothly. Its definitely worth the drive to get such exceptional care!!

It was a very bad experience in every aspect of our visit to the emergency room!! From the triage nurse at registration to the ER Doctor!! The only good thing about the visit was Branden and Rachel the RNs. Otherwise we were there waiting for 5-1/2 hours in the waiting room while my wife suffered with major headaches from extremely high blood pressure and another 4-1/2 hours in the ER room with not much going on. Totally unorganized and rude!

Worse hospital i have ever been spent 12 hrs in withdrall didnt get a bottle of water or food a bannana wood have been nice its consistant with amity glen oaks same disregard for being human sorry im sick

I recently had my baby girl at Alexian Brothers hospital. I very highly recommend this hospital for having your baby. The staff there are so friendly and are very helpful. They always check on you and your baby. I was very satisfied with this hospital. It really matters that you feel like you are in good hands in this special moment when having your baby.

My daughter has been there for 2 weeks now and I still dont know why the nurses wont answer my questions she gave my daughter medicine but would not tell me what it was for they act like Im not welcome there. One of the nurses gave me a zip lock bag to put my phone in because of covid I watched a nurse today use her phone out of her back pocket then attend to my child move stuff around then put on hand sanitizer afterwards that same nurse sat in her chair basically watching me the whole time I was there making me feel very uncomfortable they also put my child on its stomach and said dont move her but would not say why I would really appreciate clarity and honesty I am severely stressed and would like to know when I can bring my child home.

This hospital hid my sons review of the hospital and how they treated my mother. We will continue to repost it you cant hide our reviews from people, we will make new accounts over and over to share our story.Dont trust your loved ones in this hospital. You will regret it. Lets see how long it takes before they hide this review too. You cant silence us because you dont like what people have to say

This hospital has a great environment and provides a good Medical Service for patients

I have no issue with the hospital in general, but they utilize Envision Physician Services for anathesialogoists. I would advise you to have a discussion with somebody before the day of your procedure to forbid any of those crooks in the room. Their billing is a scam. Google it. Im living the nightmare for a year.

Went in at 10:55 exactly with my sister not being able to even sit normal because she’s been throwing up and feelings horrible. It took them 5 hours (it’s currently 3:44 ) to take us in and all they said is that they will give her a pill . We are still waiting for the pill since 3:20.

I waited 5 hours for stitches in the er and ended up leaving because the nurses didn’t know anything and the er is way under staffed. Patients who got their hours after I did somehow got to get treated before me. Awful service.

Labor and Delivery department stuff is more then great!! If I could I would give them 10 stars... very knowledgeable,nice,kind,helpful,very,very good experience there... better words Excellent!!!! Thank you Amita Elk Grove Labor&Delivery department,cheers!!!!

Wait times are absolutely INSANE. Went in here with severe pain after a car accident at 7:30 PM and was not seen until ALMOST 2 IN THE MORNING. Was told by the attending physician Im hurting because I dont have enough potassium and I can just take over the counter motrin for my pain. Are you SERIOUS? Went home to take a nap and then went to an urgent care later that afternoon - got some real painkillers elsewhere. What a joke.

My Cardiac dr. Barrow is great, listens and very caring. My nurse Maria was awesome. What I do not like is you cannot use a menu to order food, you get what they have. Last night I was given dinner after 8 pm and my procedure was done early afternoon. I recieved my breakfast 7:45 am and no choice what you want to eat.

They have no online bill pay portal, they dont answer the phone to accept payment. Very antiquated system

Was sent to the emergency room by ambulance my experience was terrible X-rays were read wrong rushed me through the check process and was sent home with a broken finger they didn’t see my shoulder was broken and hurt my knees they never checked them and I have a knee replacement hurting I will never go their again I’m very sad and upset this hospital use to be good they are horrible

Terrible choice for hospital for me. Felt like they didnt even take the time to address my problem without just telling me to take ibuprofen and see my dr back in michigan. I came for an emergency. Not a band-aid. And considering this could be something serious, its even more a slap in the face. Wouldnt recommend at all. Unless u wnt laughed at

1st I start with the staff were very pleasant. No as for the rest: our expairance was very confusing most of the time. It started in the ER. The patient had a EKG in the process of stroke protocol, during the ER stay we declined 4 more attempts to do a EKG. Finally the tech with the machine looking at the computer screen insisting that they could not find it, looked in the pile of EKG papers and found it. I should add this was over a 3 hour period before finally looking for the record. Staff would say a test was needed then other staff would say it was already done. Still trying to understand why 2 CT scans were done? We could see the condition on staff faces when looking at some of the records. No prompt communications, utilizing the comutors and Wi-Fi keeping all updated. A lot of miss steps reassembling a clown fire drill. Not a accurate resemblance for the professionals doing their jobs! This continued thru out the stay. The staff neurologist represented them selves as to having a office for visit telling us to make a follow up appointment to see them but they dont see patients because they are only hospital doctors, try making a appointment with doctor who doesnt have a patient office! The list of errors goes on and on! Overall care provided was good but a confusing expairanced.

No one on the staff told me the visiting hours for the ER or ICU. No one was on duty in the ER to answer questions. No one was screening people for fevers for COVID, but their hours are limited due to COVID. My family member who was in the ER, did not get his entire diagnosis in his release papers and he had a head injury. How is he even supposed to read? No doctor from the ICU called me or any other family member to convey what the patients issues were or what the prognosis was.

This hospital was SUBPAR from the beginning .My Son had surgery scheduled and I arrived to pick him up at designated time only to find surgery had not even begun . He was still waiting for an operating room as if we were in a 3rd world country or something!I left and drove 30 minutes back home and was assured a nurse would call me to return once my son was in recovery . Hours went by for a 30 minute surgery and NO CALL. I decided to return to the hospital and was told “ yes he’s in recovery “. No explanation as to why no call to inform meand I was his contact person.)I then went to the desk for outpatient surgery as my son continued to text me asking where I am . NO ONE was at the desk to allow me back to recovery to see him ! I sat down and waited, NO ONE SHOWED , finally waited at the desk with another lady waiting to get in recovery to see her loved one ... NO ONE SHOWED . We finally had to knock on a door behind the desk to yell to 2 ladies to please find someone to allow us in.A lady FINALLY Slowly , and unapologetically meandered out ignoring other lady and I and proceeded to answer questions of a man who just approached the desk who’s wife wasn’t even OUT of surgery . I finally had to ask her to please help us as we had been waiting to get to our family in recovery . She slowly took the names, offered no apology for having left the desk unattended for such a long time and said they she didn’t see their names. She , called someone to find their whereabouts only to find when they were in the recovery room right there all along .The recovery nurse was nice but gave us Lots of info and responsibilities about calling pharmacies which is work nurses NORMALLY DO THEMSELVES .She also allowed my son to return home WITHOUT assuring his kidneys were functioning properly and he was able to go to the bathroom. He couldn’t and THEY STILL RELEASED HIM ANYWAY! I didn’t know this until we got home ! The nurse never even told him she had to be sure he could go before being released!!He got home ,bladder felt full and hadn’t had a release in 11 hours . We were about to take him to ER that night when he finally was able to go .The hospital absolutely REFUSED to cancel a pain prescription written for a pharmacy my son initially requested in that area before he realized he needed to stay at my home far from the hospital . We asked before discharge for them to change it . They told us to call and change it KNOWING patients have no authority to change a NARCOTIC prescription. My son went for days in writhing pain due to their REFUSAL to cancel that electronic pain prescription and resubmit to a pharmacy near my home. Finally I had to leave himAlone and drive BACK An hour to the pharmacy to get the prescription. This could have been avoided . The hospital staff receptionists answering service was ALWAYS rude as were many receptionists.The prescription fiasco went on 5 days and the hospital was uncaring and appeared to find pleasure in refusing to make the prescription change for us. It was a VERY stressful situation as my son was and still is in enormous pain.Twice the call backs from paging the doctor took well over AN HOUR! There were NUMEROUS unpleasant side effects from surgery that no one informed us of and no one did ANYTHING in the the way of being PROactive , but rather slowly reactive was the modus operandi there . This was in no way compassionate care and one pharmacist even asked WHY this hospital was giving us such a hard time over a prescription they could have EASILY Cancelled and resubmitted for my son!. In addition to his excruciating pain he was stressed extensively by this hospitals LACK of compassion and willingness to HELP make the process smoother . I in NO way recommend this hospital . They DO NOT CARE .This experience was a highly stressful experience and the hospital has the LOWEST standards of COMPASSION, customer service, professionalism and Work ethic Ive ever seen !Poor quality facility and staffing .

Went there to get information on when they started putting computer chips in minorities.

My experience here was HORRIBLE! The left hand has no idea what the right hand is doing in this facility. Nothing but attitude from almost EVERY person on staff that Ive dealt with in Billing and Cardiology. My cardiologist himself, Dr. Samy was great! I wish he worked out of somewhere else though. I will be going to AMITA one last time to gather my records...then RUN back to Northwestern.Edit: Changing my 1 star rating to 4 stars now that Ive calmed down a bit. Bottom line is... I had a heart attack and Dr. Samy saved my life and I really like the guy. Minus 1 star for the rather disproportionate abundance of snotty staff members throughout the facility and a feeling of disconnect between different departments and a smart-mouthed punk male nurse in ER whose fortunate I was having a heart attack at the time.I still will not be returning, however.

I was there tonight with my wife I had gone in being extremely sick and dizzy for weeks and eric Michael took personal care of me from start to finish he went above and beyond to make sure I was ok and even brought my wife a sandwich cuz how long we were there he did everything perfectly and I honestly have never received such care from any hospital or doctor I have ever met he made me feel as if I wasn’t just a patient but like he knew personally I just want to say thank you again you were absolutely amazing

Many thanks to the best doctor; Dr. Mona Gomaa.Special thanks to Kazia Luszczek and Ela Krol, you are the best nurses ever.I had a very good experience in Labor and delivery section, staff were so nice and kind, service was so good.Highly recommend.I was so lucky to have Kazia Luszczek and Ela Krol with me before and during delivery. Thank you so much ladies:)

I went in to the ER because I was getting worried on strange red dots on my legs, we thought it was bed bugs but they looked different. I went in and got attended and showed them, then 3 doctors looked at them and said it was bed bugs! I could’ve easily told if it was bed bugs but it wasn’t ! They swore it was bed bugs and that the bed bugs were inside me and crawling up on me! I asked for a blood test and they said no, my mother was mad because obviously they didn’t know what they were talking about. We ended up going to another ER and they did not mention a single thing about bed bugs. Crazy man. I have no idea where they got their education from that makes them a doctor.

The scenery in this place is immaculate! I appreciate the lady at the information desk, the nice lady in the hallway and the busy lab workers for their support.

My grandmother was in for an endoscopy yesterday and it was horrible. We were there from 9:50am to 5:30pm. Her surgery was supposed to happen at 11:00am or 11:30am, but she didn’t go back for it until 1:30pm. Then, after I was told that the doctor would come to talk to me after her procedure (she had two separate ones) he never came. It wasn’t until 5:00pm, and talking to four separate nurses(no one knew where she was and blatantly ignored me) someone told me she was in the bathroom and would be ready to go. When I got back to see her she was NOT okay. She said when she asked to use the restroom that a nurse told her, “I can’t deal with you right now”, and threw a diaper at her. Talk about ABSOLUTELY UNACCEPTABLE. None of the nurses I dealt with after her surgery were please take. I get that it’s late and you e been there all day, but you need to be nice, kind, and helpful to your patients. That’s the whole point of you being there and being a nurse. To TAKE CARE OF PEOPLE, not brush them off and be an awful human being. I’ve had many issues with this hospital and their staff before being completely rude to me and my family. I’ve talk to other people too and they HATE going here. I know I would rather die in an ambulance on my way to Northwest Community Hospital or Lutheran General than be taken to Alexian Brothers or their sister hospital St. Alexius. I’m completely appalled at the treatment here. If you can avoid it or switch hospitals, DO IT PLEASE!

I am having LASER optic treatment here, my Surgeon is one of the best in the field. (The surgery itself is at another facility, having the same parent organization.) I feel completely confident in this Clinic

Poor place where you are sure to get squeezed for extra unnecessary procedures, tests and coding things to maximize profit. They could not care less about your actual health! Will not be going back again!

Worst billing department ever could lose my leg and they send information to my insurance it was not a emergency issue keep me over night and not charging me 16k just a joke as of today nothing has been fixed there is no one working at the hospital customer service to provide any answers it’s time to involve attorney

Imagine my delight getting a text from Amita Health, Elk Grove, after registering for the covid vaccination at DuPage County twice (update needed after X amount of days), CVS, Walgreens, Jewell Osco & the teenage phenom Rubins site with no shot in site.The Amita process was flawless. Scheduling, free parking, registration, injection, scheduling 2nd vaccination & 15 minute observation was painless! Im thankful for the amazing, life saving, kindness and concern I was given.

They never told us my grandma had sepsis and she died 3 days later. All they said was that she had a strong infection.

The nurses and doctors here are great. They make sure to call and follow-up after appointments or for reminders. I came for an annual physical and will return next year. A little disorganized between departments, I had to return another day for a test that one of the phlebotomists forgot to administer.

This place is a mess. They had me take a covid test which wasnt the reason I went in. Spent 2 weeks out of work to find out they never submitted it and they never informed me they didnt submit it. Now theyre trying to charge me with a level 5 visit. Youre better off going to a more organized hospital.

My mother had surgery here yesterday. We walked in and the lobby was very full for registration. Even being so full, they got everyone in and out very efficiently we hardly waited. The staff there was bright and friendly and we didnt encounter a single staff member who was down or negative. The doctor was very attentive and the nurse before and after the surgery were all incredibly sweet and helpful. A family member going into surgery can be very scary, knowing these were the people caring for my mom was comforting. We had a wonderful experience here from the moment we walked in all the way to the sweet gentlemen who wheeled her out and helped her get into her car. Great job everyone!

My Experience at Amita Health in Elk-Grove Village, ILMy experience at AMITA HEALTH in Elk-Grove village was one of the worst I ever had as a patient, and I have been around for a while, my age is 76.It left me EXTREMELY mentally stressed, unbalanced, physically exhausted and depressed. I am close to tears most of the time. I can only stay up 30 min before I am completely exhausted again. The treatment I received at AMITA in Elk Grove was inhumane. For example, I was left without any pain medication for hours on end with my pain rating 10 on a scale from 1-10. I informed the Charge Nurse in detail about the treatment I received and she is going to pass it on. One thing I can tell you now: NEVER AGAIN AMITA IN ELK GROVE.The resident Doctor gave the nurses clear instructions as to how my pain should be handled. I was supposed to be given Morphine and Norco every 4 hours and as needed should the pain become unbearable.This was never understood by the nurses and they dispensed my medication at will. I called at midnight and asked for some more pain medication. Answer: No Norco and then she hung up… without another word.Not only that, they played games with me, dangling Morphine in front of my face and saying: “That is what you want, isn’t it” – as if I am addicted to Morphine.The nurse didn’t wake me up for my morphine shot just because I was asleep she said. Excuse me?The patient rooms in Amita Health have no blinds. So the sun blasts into the patient rooms unhindered, there is no escape.The toilet bowel in my room was extremely low, that that my testicles hung in the water. My testicles are of normal size and I pity all those patients that had to put up with this dehumanizing and embarrassing situation.I practically had to BEG to have my bedsheets changed. I took them 4 days to do that and they were soiled because of my bowel problems. And only after I asked them repeatedly about 5 or 6 times.The room was overheated. When I asked the nurse to please turn down the heat, which was at 90, she said she had no idea how to do that. The bedsheets were so thin, that I was either shivering or freezing after taking medication or overheated when the effect of my medication wore off.Soft drinks were not available, so I got Chicago straight most of the time.It took up to 2 hours to even get a drink at all. Maybe that was the reason the toilet bowl were so low, so that patients can drink straight out of the toilet bowl.I was constipated for days, 4 days no bowel movement. I told the nurses, they just ignored it. I took 2 whole days until they brought me some red pill that didn’t do a thing.I now feel EXTREMELY mentally stressed, unbalanced and physically exhausted. I can only stay up 30 min before I am completely exhausted again. Again, I was left without any pain medication for hours on end in extreme pain rating 10 on the pain scale. I informed the Charge Nurse about the treatment I received and she is going to pass it on. One thing I can tell you: NEVER AGAIN AMITA IN ELK GROVE VILLAGE.This nursing department needs a shake-up. My room was like a torture chamber during the middle ages with those who tortured me taking delight in my suffering.A high 5 for Amita Elk Grove? More like a -0Ben PfrommPS I am going to paste this all over the Internet. People need to know what to expect at Amita in Elk-Grove.

Just starting going to this hospital and I was very skeptical being pretty much transferred over to there..and this hospital being a ways from where I live with no transportation I was worried and stressed to say the least but soon after going there between my doctor and nurse they started putting my worries at ease with resources that help so I’m grateful for that..and diagnosis couldn’t wait so I went on gave them a try and so far I’m pretty happy with what I’ve seen and experienced..but I have a ways to go and hoping it keeps up.

Glad there emergency came to the rescue.

Had a bad experienced last night. Took my dad for abdominal pain and we were mistreated the second we told them were going to go home. One of the Nurse basically told us you guys are leaving AMA so get the F out of here in a nicer way. I asked if hes going to get any medication and one of of the Nurse said NO you cannot and I said seriously and she walk out and walk back in angrily said ok well send some pain medication. I believe it is my dads right if he doesnt want to stay as they also told me this. That doesnt give them the reason to change how they treat him or even change their attitude towards us. Didnt even have the decency to ask if my dad needed wheelchair or help to the car. Although, the Nurse who took my fathers vitals up front was really nice when we first came in the whole experience was unacceptable and shouldnt happen.

*** Update***10/06/2020 Not only no response on my last post on Thursday there is STILL NO RESPONSE from the scheduling department!! Six days later and still waiting on a call from the scheduling department to get an MRI scheduled. All orders and Medicare approvals have been in thier hands since last Thursday. We have called back several times, spoke to actual people, gave them the information again and again and then told to hold on so they can check and mysteriously get disconnected. Today we got disconnected called back at 12:47pm got the option of call back within 3 hours and still waiting on that call its 10:40 pm. This is so unacceptable!!! Tomorrow we will see if we can go to Northwest Community Hospital for this test. Does anybody in that place care anymore? I would like to know where I can send them a bill for all the time I am sitting on hold or waiting for call backs. Maybe you should either hire more people or competent people!!10/01/2020 There are several departments in this hospital that have gone horribly downhill. Today my husband was on the phone waiting to schedule an MRI for 1 and 1/2 hours before getting disconnected. He even drove to the hospital while waiting on hold to see if he could schedule it in person. Of course nobody is physically there. When he called there was no option given for a callback. Now he called back (losing his place in line due to the disconnect) and was given the option of a callback. Lets see how long this takes.Next horrible department is the ER.My husband went in by ambulance September 9th. There was a nurse that took blood near an IV giving him fluids. We were given incorrect information stating he needed a blood transfusion and had me sign papers for a transfusion. Then a little bit later I noticed the same nurse taking more blood with no explanation. When I questioned why she was doing it, THEN she told us the blood MIGHT HAVE BEEN contaminated because she took it too close to IV, but she doubted it. But it turned out the blood WAS definitely contaminated. The shift changed and the most RUDE UNCARING male nurse took over. He acted like everything we asked was an issue and had rude remarks such as yeah I would like you to go to a room too after my husband asked when he would be going to his room. That was at 10:30 pm. The nurse or anyone never came in to check on him. Leaving him laying in the ER, until my husband used the call button at 2:30 am to ask again about going to a room and he said yeah I was just going to get to that. Then while taking him to his room the excuse he gave him was that he was wrestling with another patient. This guy should definitely get a new profession. This is not his first bad review!!We only use this ER because my husband has had a heart condition that requires him to come by ambulance to the ER and all his doctors (that we like and have confidence in) are associated with Alexian Brothers in Elk Grove. I really hope improvements will happen before either patients leave doctors or doctors leave this hospital.Its sad because the nurses on the floor(transitional floor) he was taken to were very good and very caring group. They took very good care of my husband and explained and talked to us about everything and anything we asked.Since the AMITA/Presence takeover the hospital has taken a downward turn. Even the Food Service is HORRIBLE. The food is inedible! Not a good thing when you have a patient that didnt eat for quite a period of time and that would be the first they touch.

Is very Bad hospital in the world

Don’t understand why this hospital has a low rate. The staff is great and kind even with all this COVID-19. Hospital is clean, friendly and they do take care of you here, unlike other hospitals near the area.

Horrible Phone scheduling - On Hold 50 minutes needing to schedule a mammogram. The recording should say we are NOT answering phones please request a call back instead of we are experiencing high call volumes if you want a call back. For heavens sake be honest and state you are only doing out calls.

It is a very good hospital with some of the best and most current treatments available in the area. It also has great and helpful staff.

What a absolute joke this place this waited in line 30 minutes for my girlfriend to be checked in with chest pains while one lady did the check in and the other played on her phone and while in line we over heard that a young lady that was worse off has been waiting over a hour to see some so do yourself a favor and dont come here and waste your time Especially if it a emergency

If I was able to give no stars I would. I had brought my father in law to Alexian Brothers ER and I seen how busy they were so we expected to wait . Once back there(in the emergency room) its true they were busy what upset my father in law and myself the most ( my father in law donates money to the hospital)back to once we got back into the emergency room I was shocked at how horrible the staff treated each other and the patients too! We could hear everything that was being said and how the nurses were talking about other nurses and did not know it! I felt sorry for the people they were talking about and as far as my father in law was in alot of pain from cancer. They did nothing for him except tylenol which I could have done that at home. They were rude to patients AND workers and for that reason my father in law will no longer come there but he will no longer donate money. I am leaving his name out here because he is ill and does not need nor want excuses. But a big change needs to be made with management in the emergency room. Never again will we go there.

Worst hospital to go to nurses and doctors dont care about you nurse watched me struggle to move my wheel chair around didnt bother to help waited 5hrs for nothing suffering in pain in the emergency room and got an additude from a nurse there suppost to help us not mistreated us

Worst experience of my life in these ER nurse was rude af and sat there for 3 hours by the way was taken there by an ambulance after a accident at work sat there in pain for 3 hour and take 2 hours for them to clean some wound on my face

This was the first time we were at this hospital. My husband was transferred here by ambulance from another hospital after he was in a bad car accident. We were very impressed with the care he received in ICU. Everyone was very attentive to his needs. They were caring and explained everything we needed to know. Amanda and Karina were especially AMAZING. If we lived closer this would be our hospital of choice. Thank you all for taking such good care of my loving guy.

I had a cardiologist appointment at 4:45 Friday the 6th. She said she thought I had atrial flutter with RVR. She said she wanted me to go to your ER and they were going to monitor me and see if they could get my heart rate down. Your person in reception put me down as “other” instead of as cardiac issues. And as such I sat for over an hour before seeing a nurse or anyone . Now I understand that you were slammed but when my DR. Sends orders and they don’t get followed things don’t work well. First, it is my feeling they didn’t follow her instructions, second your triage is sadly under equipped as I felt my heart start beating faster and asked if they had an oximeter but no they didn’t so they did another ekg. Then they drew blood and wasn’t very good at it as they had trouble getting a vein. I then sat for about 2 hrs and someone came and took me for a chest Xray. But never got results or even reason for it. Then was told we were waiting for results of blood tests and never got those either, after rasping my concerns was told the nurse would come and talk to me which never happened. I instructed my wife to call the doctor because my phone was going to die and the Dr on call instructed her to get 3 new prescriptions and get me out of there. Then I found out your staff informed my wife that they had installed an I V and were monitoring me in the waiting room, also not true. I understand that you are busy due to the pandemic but it is not fair to someone who is having issues with their heart to sit for hours without getting the care the doctor said was needed. This could have turned out very badly if my heart rate had gone any higher.Also I found it very wrong that so many people were in the waiting room with no way of social distancing. The screening being done at the door was very quick and vague. I did not feel comfortable and backed my wheelchair into a corner by a desk to get as far away from others as possible since I am at a higher risk of catching COVID. There are more issues however I think you should have gotten the point by now, you have a responsibility to the patient and the community and you failed both in an extreme way Friday night.

Called to try to get information for a procedure for my daughter. A lady named Sandra answered the phone and was extremely passive/aggressive and then hung up on me. ☹️

Unbelievable staff that don’t care would’ve left no stars

When you offer the option of leaving a callback number instead of waiting for a representative for 20+ minutes it would be nice if the receptionist actually called instead of skipping ringing and going straight to voicemail. My phone was in my hand.Your ratings are accurate of the mediocre and lazy service provided.

I did receive excellent care.

Terrible service at the hospital! My dad was in a car accident early nov. 2020. I took him to the ER and they took more than 5 hours for doctors to see him. I i could i would not even rate them 1 star.

I was at Alexian Brothers for 26 days. I was in Emergency, Surgery, Intensive Care, and in hospital rooms. I received excellent care. Every day I came in contact with doctors, nurses, aides, technicians, food service, housekeeping, transportation people, and others. In a month, that comes to a few hundred people. I did not encounter a single person who wasnt efficient and compassionate. Thanks for the wonderful care!

I have used Alexian Brothers outpatient services here but have never been admitted as a patient. One of my doctors has an office in their building so, on occasion, my appointments are there. The doctor is great, but this review is about the Medical Center.I am sometimes a little troubled by the religious icons. However, I am tolerant and understand that is a key part of their mission. Their facilities are quite nice - since the last time I was there, they added a small food court in the lobby - a nice touch.I needed lab work. In the past, Ive waited a very long time as they get busy. This was also around lunch time. I went to the check-in desk and asked how long the wait was for the lab. She said there was no one ahead of me so I decided to get my lab work done while I was there.One of the reasons I dont typically get lab work done there and prefer to use my primary care doctors lab is the cost. The co-insurance for lab work done at the hospital is outrageous. I needed the tests done quickly and couldnt wait for an appointment to open at my doctors lab. I went through their lengthy check-in process, walked back to the lab, and was taken in within 5 minutes or so.I do like the service they provide there. As said above, their facilities are nice and clean. The staff seems very knowledgeable, helpful, and truly caring for their patients.

Thank you all for working during these difficult times.Special thank you to the nurses. The job is hard and it sounds like it has been hard on you guys. It is the nurses that got me through the hard times and I didnt thank you enough. All of of you. There were many nurses in many different departments. Thank you for your service.

The worst kind of place on earth. All they care is to make as much money off of your misfortune. No humanity. If you want to be treated like a human being, go somewhere else for treatment.

Take it from a nurse, RUN! Brandon was my nurse and he disregarded infection control, fall risk, pain management, communication and common decency. He was very unprofessional and left me without a call light for 45 minutes when I first arrived and failed to return it after coming back for diagnostics, had me walk to the bathroom though I had vertigo. He didnt alcohol swab my IV though he connected to it twice, injected medication incorrectly on my deltoid totally missing the center and causing over half an hour of pain so horrible it lit up my whole arm and all I could do was rock back and forth. He ignored my pain and then mocked me for the pain he caused. I had multiple injection sites from recent nerve blocks in two different body parts and NO ONE LOOKED AT MY SITES. Brandon also drew blood from an IV paramedics started even though other fluids and meds already went through this. When I worked AS A NURSE AT ABMC I knew that wasnt allowed. When I asked BRANDON TO SWAB MY IV HE REFUSED AND SAID THAT I HADNT HAD A CHANCE TO GET IT DIRTY YET. So I was in an ambulance and a bathroom and had multiple people touch me but Im still not entitled to infection control. This person deserves to be fired, no second chances. The things he did were not accidents, this was a choice! If you have a sepsis problems ABMC it might be, because of people like Brandon. I have a history of vertigo and have antivert in my medication history and when I told Brandon that I was nervous I would fall and thats why I had a current knee injury, his response was, dont tell me that, I dont want to have to walk with you. This person couldnt care less about anything at all that happened to me or how I felt. Im leaving photos of my survey here so you know Im a real patient. Honestly, Im disgusted.

Exceptional care

I have never had a bad experience at this hospital. I was taken here after my gall bladder attack and they were very thorough and kind. I have given birth to both of my children here and my family has had various emergency room visits. All visits to this hospital were positive. Staff has been professional and the doctors have been knowledgeable.

MEDICAL MALPRACTICE.This ER hospital is the worst and I DO NOT recommend going here. I was there the other day with my father, it took about 2 hours to get a “doctor” to evaluate my dad. This “doctor” did nothing whatsoever to help his pain when you can clearly see that he was in terrible pain. Even the nurse personally told my father that she didn’t understand why that doctor didn’t give him stronger pain killers. While we were there, The ER “doctor” ran multiple tests on my dad, but couldn’t come to a conclusion on what was wrong with him because apparently there was nothing wrong with his test results. Therefore we had no choice but to go to another AMITA hospital since my father was STILL IN PAIN. The new doctor was able to pull up the results on the tests that the ER “doctor” ran and saw that there was results that my father had a bladder infection. Why did the ER “doctor” say that he didn’t have anything and didn’t know what was wrong if the results showed that he had an infection?! Worst of all, that ER “doctor” prescribed my father with the INCORRECT medicine which caused his infection to get WORSE and cause his bladder to swell up even more than it already was!? You should be ashamed to even call yourself a doctor. You aren’t doing your job, you aren’t helping people, you are making them feel worse. This is MEDICAL MALPRACTICE.

My mother was hospitalized and discharged To a rehab too early which resulted in a readmission in less than 10 hours.As a healthcare provider myself, I had voiced concerns to the primary nurse, the nurse administrator, and the physician. Despite my concerns, the hospitalist discharged my mother with a discharge summary that didn’t even corroborate with my mother’s physical assessment.Her discharge summary was literally either a bad cut and paste job or she just didn’t care to properly assess my mother.Examples:Lungs clear to auscultation - she actually was in fluid overload and had posterior cracklesPulses equal and strong - pedal pulses were thready and easily obliteratedExtremities 5/5 - she actually has paresis from a prior strokeHeart rate regular - she actually was in a new 1st degree heart block, at other times she was in a -fib.Despite new arrhythmia and hemodynamic instability and reports of blood in stool, there was neither a cardiac consult or a G.I. consult. Despite shortness of breath and abnormal labs, there were no orders for pulse oximetry or telemetry until she went unresponsive.I could go on but I’d rather spend my time warning you.I know my mother was sick, I understand the complications. The issue is that not a single person made any effort to avoid them until I spoke up and escalated my concerns.Imagine if you didn’t have someone doing this for you.Imagine if you were forced to trust that they were going to do the right thing.They will not.Neither nursing, case management, administration, nor the hospitalists represent any of the core AMITA values they claim on their website.Instead, my mother had a physician that was more concerned about making excuses for her oversight instead of providing good care, a nurse that was incapable of advocating, a case manager that could not call to keep me posted, and a patient experience liaison that has yet to return my call.It is a sad day to think that this is the care that my mom received only because I was reviewing her charts and reviewing her orders.I shudder to think of the people that do not have an advocate and are left to the mercy of the people that work there.Stay safe, don’t go there.

I was seen by Oyerinde Olawunmi and she sent me home with an infection and was too scared to treat me. Everything they said in the discharge about returing if I have a fever or discharge is why I went there in the first place, and they sent me home with the same condition untreated. If your going to work in a hospital setting you shouldnt be scared to do your job.

I went there and will NOT be there again. I am so sad because of the front desk workers. They are so rude and do discrimination I hate that. Hospital should warning them to good for customer. They looked at me first and they told me that we do not wanna talk and do not know anything about what you are saying, and not helping me. Because of my religion, they acted so mean and rude. DO NOT go this hospital. I would give mines instead of 1 if i found it.

This is the most horrible place, Do yourself a favor admit to a different hospital. Communication is not the strongest thing there. When I called ICU, about my father the head of the nurse was singing on the phone. They change the surgen and didnt inform the family. Absolutely horrible place.

Setting up appointments is impossible you call and call and call and nothing no answers you sometimes get a thing to get a call back to set up but they call you back and then hang up on your and never call again. 1 star is to much for them

On August 29th I had to check out of Huntley Hospital Emergency room to drive to Alexian Brothers Hospital while I was having a heart attack due to the awful service I received from Huntley Emergency room.I had Dr. Grant. He was an amazing doctor. The difference between the two Emergency rooms were night and day. Dr. Grant took great care of me, explained the procedures in depth and had a great bedside manor. I was transferred to ICU and again everyone was great. They were very calm...Followed my care and I loved the Cardiologist that did my procedures. Dr. Sauri was part of the group...The cardiologist surgeon was from his group I wish I could recall his name. He also was funny, on top of it and did a great job.

Have honestly never been here but I called to ask a medical question and a nurse, (Lashanda? Can’t remember) took the time out of her schedule to help me. I had to leave a review because of how kind and helpful she was. Definitely made for the medical field

The hospital was good, but it still needs a lot of improvement! The staff is so rude! The emergency room is always packed! They take a lot of time for the next patient s availability! The doctors are good and talented though! They know their job perfectly! Nurses too know, but many of them are rude! Go here if tou dont have another option!

Friendly staff, free valet parking 8AM to 4:30 PM. ALL service facility. Diagnostics, lab, emergency, surgical, maternity. Cafeteria with Deli section. Hot and cold options. New wing has private rooms and up to date technology for patient use.

I waited 4 1/2 hrs before being seen in ER. I came in at 4:00 pm and left at almost 10:00 pm. Then to top it all off. I never saw a doctor. The nurses were great but I would expect to having been seen by a doctor. However, a doctor did call me at home the next day to see how I was doing. Still dont know source of the pain. Basically, 6 wasted hours for nothing. Not even a prescription. It seems that if you dont come in by ambulance, you just sit and wait. With all the cubicles available, you would think they could take a patient who just walks in.

Edit 11-15-18:AMITA, yes I would like you to contact me, in fact I have contacted you several times by phone and email (the same you provided below) and still have not heard from you. Each time I call, I am put on hold for a very long time, and then dont have the option to leave a voice message. The last time I called on 11/8/18, the call just dropped after waiting 20 minutes on hold. Check your emails and respond please.Original post:I signed up for a sleep study at AMITA and before I was even able to schedule, the study needed to be cleared by my insurance. When the AMITA Hospital representative contacted me, I clearly asked her multiple times, Will my insurance cover all the costs of this study?. The first time she sounded unsure and gave me a very generic answer of oh Im sure youre covered if the insurance approved it, so I asked again to make 100% sure that she should check to see how much of it was covered. She responded again, it is covered, then again I asked, Is it COMPLETELY 100% covered?, she responded yes. So I scheduled the appointment and did the study. Not more than 1 week later I get a bill for $1800 demonstrating that my insurance covered 70% and I owe the balance of $1800. It took me 3 weeks to hear from someone and they leave a message simply saying I owe them the full amount. It takes me another 2 weeks to get a hold of someone to speak with to dispute the charge. I wait another 2 weeks only to find out that the Hospital has determined I owe these costs... the same entity that charged me the costs in the first place. Another broken hospital organization that is OK lying to its customers about costs. Do not recommend, go to another service provider if you can.

I have been going to Alexian Brothers for some 15 years now. I have never had a bad experience there, most of my doctors offices are right at the hospital so it makes it very convenient. Recently I underwent by-pass surgery and all of the nurses for my extended stay were excellent and provided me with exceptional service. I didnt feel like a number but a person they cared about. I am very happy to say that the hospital is my number one choice for medical care.

If it was possible to give a ZERO rating thats all they deserve. This Hospital, ER, Hospital appointed Dr.s (steer clear of Michael Tisman, is at an all time low. If you value your health, loved ones, go somewhere else.

This place is the stuff nightmares are made of. They did nothing but lie to our family from the moment we walked in the door. They treated my son like a dirt, kept the door to his ER room wide open so everyone could see him in his gown as they went past, they man handled him, were rude, inconsiderate and above incompetent in treating the mental health issue he willing went in to receive treatment for. Instead of helping him, they escalated all his problems then had him committed!!! After he came in with a bag packed, willing to go on his OWN! They stripped him of all dignity and his rights as a human being. They have ensured that he will never seek medical help for his mental issues ever again.DO NOT GO HERE!!!! You will never see a real Psychiatrist, which was what they kept telling us would happen each step.. it still has not. The staff between the two hospitals are totally confused as to the protocol at each, yet they pretend to act together. No one there can give you a straight answer. Your loved one will be incarcerated against their will and you will not be able to do a thing.The whole experience, which is still not over, has been a horrible nightmare that we are having trouble comprehending and processing. I am not the patient, but I walked away feeling completely violated, humiliated, used, abused and not listened to at all. I cant even imagine what my son is going through right now at their hands. Can you imagine having to leave a loved one in a place that lies and doesnt listen? How could you possibly trust them to CARE for them?They really do not know how to treat people with mental illness, they do know how to make it WORSE however. Stay away, stay far, far, away.

I have been going to facility in ambulatory care department for the last 28 days for antibiotics for my Lyme Disease. The staff has been nothing but caring and compassionate to me. I highly recommend this hospital when I had a Lyme induced seizure the ER was wonderful to me as well. As someone that in the past wasnt treated well for having Lyme at other hospitals, this place is different.

I had an anterior hip replacement this past Monday, February 12. The scheduler who called Friday told me surgery would be at 8:15 AM. We arrived at 6:00 AM. I found out later that my surgery was scheduled for 10 AM and I didnt need to arrive until 8:00 AM. The hospital had just gone live with a new computer system the day before. The nurses were all complaining that their training was last November and they had forgotten everything. My 10 AM surgery didnt start until Noon (because of the new computer system) and ended at around 2:00 PM. It took several hours to get up to a room. I was told that I would be walked or at least put in a chair that evening, but I was not. The nurse said she couldnt find anybody to help her and she couldnt do it alone. I was told to not let my pain go beyond a level 5 or 6 and yet when I asked for pain medication, it took them so long to order it using the new computer system, that my pain would be at a level 10 and I would be crying in pain, before it finally arrived. On top of the new computer system, their tube system wasnt working and they had to walk over to the pharmacy for every medication.Finally at 3:00 AM the nurse told me to sit on the edge of the bed and dangle my legs and that would make me feel better, but she had no help and couldnt let me stand or walk, or put me in a chair.At around 9:00 AM, a physical therapist and occupational therapist arrived at the same time and spent around 15 to 20 minutes walking me and said they were done - I could be released.I have been in other hospitals and had other major surgeries, but this was the worst experience I have ever had.

Best doctors!

My mom was hospitalized at Alexian Brothers Medical Center for 3 months prior to passing away from cancer. What can I say? We experienced wonderful care during a hopeless time. Most of the medical professionals we encountered were knowledgeable, kind, empathic- people that I will remember for the rest of my life. Yes, some were cold and uninterested, but I guess thats life, some people serve others and others work to collect a paycheck. My mom has been gone for more than 3 years now. Her death continues to be a devastating blow to my family. I recollect the days and nights she spent hospitalized, and in my saddness I find a bit of joy and gratitude for the care she received during the last months of her life.

Went for imagining. The check in was fast. The Imagining Department is quite a distance from the check in area. The staff was efficient and the wait wasnt bad.

If I could give it 0 stars I would. AMITA is a monster that’s swallowed all the medical practices making it impossible to have access to the doctors office without going through their generic and unhelpful call center. It’s frustrating and annoying that you have to go through a total stranger and discuss your private issues before you are given access to your healthcare provider. The woman today wouldn’t even take a message for the nurse. You might as well set an appointment with the doctor, waste of resources and time.

Alexian Brothers was the hospital I was born in, my daughter was also born here, I had my gallbladder removed in emergency surgery here and have been in for other health issues and they have always done a great job.This last visit on Easter Sunday is what really set them over the top. I now live in California, and came home with my daughter to visit family. On Easter my 3 year old was attacked by a 130lb dog. On my way to the ER I called ahead of time in a panic to be sure they would be prepared for us. The woman I spoke to on the phone was very quick with getting me to calm down and explain the situation, she assured me the staff would be ready for us, and right before hanging up she sweetly said maam, please be careful driving, luckily my brother was driving.When we pulled up to the ER doors there was a paramedic outside waiting, he actually was on his break but as soon as he saw us he grabbed my daughter and carried her and got us where we needed to be immediately. We were in a room right away, there were about 3-4 nurses in there and more coming in, but I think they saw that anymore would have just been in the way.I saw one nurse not too busy so I went to hand her my insurance card and she said to me Right now we do not care about the insurance information, we just care about your little girl. and instead of taking my card she went to tend to my daughter.Once cleaned up there was one nurse and one doctor working on giving her stitches, they were absolutely amazing. They kept me calm, as I was having a hard time not crying my eyes out seeing my child hurt. They did an even better job communicating with my 3 year old and letting her know she was going to be alright. Although my daughter was not a fan of getting her wounds cleaned or the stitches they did awesome with helping her understand why she needed to be good and let help her. They also had a great sense of humor when she would yell at them and give them dirty looks.Alexian Brothers was quick to handle the situation, the staff was super sweet and efficient with their job, and I will gladly recommend them to everyone I know.

Should be zero stars!! I had my last EVER ER visit back in sept. of 2015 .I came in with severe pain in my abdomen the dr. came in, left, came back, talked about how many times ive been on meds , and stood by my cloth curtain and said shes opiate dependant for all to hear in the er! Then there was the little matter of me almost dying back in 1998When i got my gallbladder removed.

I had surgical neck spine surgery yesterday here and when I read some of the reviews I was kind of scared. My experience was nothing but positive. Everyone was sooo nice and I was well taken care of and after my surgery I experience minimal Pain. The whole process from when I checked into the hospital, pre-op, the surgery room, staff, recovery, overnight stay was all positive. My family was also treated with respect. Hospital was also very clean. Also Dr. McNally did my surgery

Staff was generally friendly however somehow you do not have enough toilets. This led to a first bout of bowel issues. Same with the second.Third is is while staff was away, seeming watching basketball. I was ringing for 10 minutes to clear a urinal. Still difficulty finding staff so had to use a portopoty (childs) splashing urine everywhere.

I will never go back to the emergency room here. We took my almost 2 year old son here on Wednesday with dehydration, a high fever that had gone on for days, and a severe cough. We waited in the waiting room for about 3 hours before he was seen. He was incorrectly diagnosed with pneumonia, given a very small bag of fluids, and prescribed an antibiotic that he did not need before being pushed out looking pale and skeletal. The next day he was extremely lethargic and wheezing, struggling to breathe, so we brought him back. After waiting another 2 hours, we were brought to a nurse practitioner who said that we needed to wait for the antibiotic to work, his lethargy was normal for a kid battling pneumonia, and his wheezing was also normal for a kid battling pneumonia. They sent us home after giving him a popsicle. The next morning his fever was over 103, he was struggling to breathe, and he coughed constantly. We brought him straight to Lurie’s in Chicago where they were shocked by his condition and our treatment at Alexian Brothers. He was correctly diagnosed with RSV, a viral infection that they actually ran a test for and doesn’t require antibiotics. We’ve been here for 3 days while he’s received breathing treatments and IV fluids. Who knows what would have happened had we listened to the doctors in the Alexian Brothers ER? I’m supposed to give birth there in September, and I really need to find another hospital. Even his pediatrician told us to avoid Alexian Brothers for anything pediatric related. Do not go there.

Very unfriendly information desk in the west building. The women with blue eyeliner talk pretty mean. I was trying to reach social worker office. Other lady was looking for the locate for me. The women with blue eyeliner told me You need an appointment. I am seriously. with impatient attitude. (She did not help with any other information before this sentence.)Okay, you are serious. So, I came to hospital for fun? I really dont understand that why she needs to talk to me in that way. I was not make trouble, I only spent 1-2 mins at information desk. That was the service I got.