Thank you Jackie Johnson for all your time, you made it easy to complete the process considering my situation coming from another state.

They arranged my Fathers funeral in Feb/2019. Very compassionate and understanding of our sorrow. They provided very good service. Thank you Dignity memorial!!!! 🙏🙏🙏🙏😇😇😇😇

No one should be treated the way we were when we went in to get information about services. We were misinformed right off the back. The lady was rude, very unprofessional and only worried about money. She did not seem empathic when it came to providing us service. Glad we took our services somewhere else. The $400 we had to pay to get my grandfather transferred was well worth it!

Jackie, Pearl and staff were excellent throughout the planning and services. No question was left unanswered. The treatment my mom, siblings and I received was above what was expected. Thank you all !

Every one was real helpful and understanding they answerr all our questions

Our family wishes to thank Hillcrest Funeral services for the excellent services recently at their establishment.

Thank you so much for all you did. Ryan, Mary and Janine you are truly appreciated. You went over and above what you had to do.

My siblings and I appreciate the courtesy that you provided during our Mom’s services. Thank you

I was/am, pleased with the services that were given to my oldest brother, my families and friends. I was satisfied with the results on how my brother was treated with dignity and respect. A special Thank You to Emma Apodaca, funeral director, who assisted with the arrangements. Very professional, and caring about the grief we were experiencing. She truly respected our wishes and did an excellent job alongside the employees who also helped. Everyone did an excellent! Thank you to Ryan for resolving a minor problem! I highly recommend Hill Crest funeral home for your love ones services. Again thank you Emma, Ryan and staff members for your respect, professionalism and care. God bless you always. Con mucho cariñio.Raymond Banuelos

We received poor service from our first funeral director whom we never spoke to after our 1st sit down for our fathers arrangements. We finally got to speak to someone 4 1/2 weeks later (another funeral director) right before my fathers Rosary Vigil. A Priest from our church was never called to speak at our Rosary and at the very last minute someone from another congregation was called by the substitue funeral director. The person who spoke at our fathers Rosary did the best he could and even though he was not a Priest not even a Deacon I commend his efforts. We were grateful someone showed up. During the Rosary we noticed Flowers meant for another person set up next to my fathers casket. If only they knew their loved ones flowers were wrongfully placed by my fathers casket. We were never really attended to every time we called we were told someone would get back to us. I got more information from the front desk person than my assigned Funeral Director. My father was cremated during a time they told us the crematory was down for service and even then we were not notified until 4 days later that he was cremated. My parents prepaid for their arrangements 25 years in advance in 1996 thinking that everything would be taken care of when in reality there was issue after issue. On the day we were finally allowed to put my dad to rest at Ft Bliss, the substitute funeral director did not participate. Instead there was another representative there from Hillcrest (the third person assigned to my fathers arrangements). When we gathered around the covered seating area, the Ft Bliss Cemetary director along with the Police Dept who was there for ceremonies and Flag Presentation did not know where the Flag was. For 3 minutes everyone was asking everyone where the flag was and no one knew, including the Hillcrest Representative. When all was said and done the flag was located with Air Force Honor Guard who was also there for my fathers graveside ceremonies. Unfortunately failed communication between Hillcrest Personnel promoted panic and frustration during the first minutes of my fathers burial service and ceremonies. I understand we all have to adapt to Covid 19 Pandemic Issues in our lives, but the unprofessionalism and lack of communication with Hillcrest funeral Directors is to put it mildly unsatisfactory. I recommend anyone going through the death of a family member for the first time not to be trusting with Funeral Staff to guide you. Take someone with you who has been through the process before to ask and double check everything they do. One last thing. The previous owners to Hillcrest Funeral Home in El Paso Texas were good friends of ours and were the primary reason they purchased their arrangements so many years in advance. Victor (R.I.P.) would be turning in his grave had he known the service we were given by the new ownership.

It is disappointing to say the General Manager never replied to us. We did finally get a date, the funeral director called more than a week after this review, and gave us a date. We had my fathers services with them, and they did an excellent job. My mother passed away on December 14th of 2020 and to this day we still do not have a date for her services. I understand there is a back log, the coroner is overwhelmed and it took him weeks to sign off on the cremation permits. That was more than 2 weeks ago, and we still do not have a date for my mothers services. I am not asking for services within the next few days, or even the next couple of weeks, but not having a date for her services even if its a month in advance is not acceptable!! I know you are overwhelmed with work, but not returning calls, and not being able to provide a date is very frustrating and heartbreaking to the family.

Was there for a funeral last week. You would think that a funeral home would be clean. It was dirty. My daughter and I sat in the pews and when we got up we had dust on our backs. They make the families pay big money for a funeral. You would think they would at least pay someone to clean well.

Pleasant and knowledgeable staff. Very patient in answering all questions. Will use them again in the future.

Hillcrest Funeral Home made us feel very welcome regardless of the Social Distancing guidelines that have been put in place. We want to thank you for making our memorial process a memorable one and less stressful than it could have been. Thank you

Even though everyone we dealt with were very nice the service was not the same that we have received in previous years. Most places offer their condolences when you first meet to make funeral arrangements none were offered. We were told services had to be held during their working hours due to the Corona virus. When asked what time they closed were told at 5pm. Then looking at other obituaries services were being held in the evening. During our vigil no one ever came in to see if we needed anything. We had to be going to the office to ask for things we needed like an easel for pictures. Our deacon was very late. Again we had to go to the office to find out why he was not there. Turns out he thought it was the following day. We feel the funeral home should have been on top of that. It was a very stressful time and even more with all the restrictions due to the Corona virus.

We had 2 funerals, one for my father October 10, 2020 and my mother passed about a month later on November 28, 2020. My father’s funeral went beautifully no problems whatsoever. We were treated with great respect thanks to Emma Apodaca. This time around for my mother’s services it was horrible! We were told that only 10 could attend which we followed, although there was another service happening at the same time. I counted over 20 people in attendance. I had asked if one more person, my mother’s grandson could possibly attend, my mother practically raised him could he please attend, he is 12 years old, Sohia told me NO! When we arrived no flowers were in the room, I had to go to the office to see where her flowers were. They said they were going to look in the back, after about 15 minutes they started bringing in flowers. We have no idea if any family or friends who sent flowers were received. One family member who lives in Dallas said she sent an $85.00 arrangement through Hillcrest website “send flowers” they never arrived. Went to ask at the front desk even showed them the photo of the plant they ordered, the gentleman at the front desk said he sees where it was ordered but had no idea why they were not delivered, he said he would call the contact person once it arrived, he never called. That plant was ordered more than a week before the service. We still have not gotten it. None of my mother’s jewelry was on her although we gave it to them two weeks before the service. They went to look for the jewelry, they found it and put it on her with us there, we had to help her lift her head to put her necklace on and her earrings! No one came into the room to see if we needed anything. We also did not get my mother’s box with the memorial items. We were told they would give it to us at the gravesite, but we did not receive it. They also need to refund some items that were never provided for my father’s service. We did receive a refund but not the full amount. Emma helped with my father’s service and like I mentioned we had no problems with his service, that is why we returned for my mother’s service, we were all very disappointed with the service we received at a time we shouldn’t have to make sure all of our wishes for our loved one were full filled. Hopefully we won’t need funeral services anytime soon, but if we do we will definitely go through another funeral home. We are going through so much grief and pain having to worry about making sure our loved one is properly taken care of during her final journey home.

Our experience was horrible at Hillcrest Funeral Home on Carolina Drive in El Paso, Texas.We lost my mother due to COVID-19 on November 14, 2020. During our most vulnerable time, the staff had no empathy or compassion. The day before the funeral, we received a call from an employee named Brian stating that they still didn’t have my mother’s body. They tried explaining to us that it was our fault, that we hadn’t signed the release of my mother remains from the hospital even though we had done it 3 days earlier at UMC. We headed to Hillcrest at that point. Upon arriving, we explained the situation to Sophia, who went to check for my mother’s remains. After being away for at least 10 minutes, Sophia returns assuring us to not worry and that our mother was actually there. The whole thing seemed strange as if they were only telling us what we wanted to hear. Believing Sophia that everything was okay, we left.The day of the funeral, one of my mother’s grandchildren was escorted outside because we went over the “10 capacity rule”. We pleaded asking if we could rotate the 10 attendees to still follow their guidelines of 10 maximum allowed in the building, to which they rudely declined.When we were paying our respects to my mother, we noticed that she was not prepared properly. She did not have the appropriate make-up and she wasn’t wearing any of her jewelry including the rosary we wanted her to carry. We had provided these accessories to Hillcrest 2 weeks before. Once we brought this up to the staff, the jewelry was miraculously found and was aggressively put on her in front of all of our family, rather than taking her aside to accessorize her discreetly.When it came to our pallbearers, they weren’t provided with the white gloves to carry the casket.When we arrived at the cemetery, we had 5 more family members viewing from at least 50 yards out. A female employee from Hillcrest was still with us at this point. Upon realizing that there were 5 newcomers that were standing far off and were actually there for our mother’s funeral, she began yelling at them threatening that she wasn’t going to allow the body to be brought down from the hearst until they left. Her attitude on was extremely rude when this was at the cemetery and not the funeral home.We also paid an additional charge to get 100 extra remembrance cards printed, and the next day we found out that they were actually for another family. They gave us 50 cards each of Rosa and Amado Cano who passed in mid October. At such a vulnerable time, we indirectly violated the Cano family privacy by receiving remembrance cards of their dearly beloved, not to mention we didn’t get my mother’s cards to send out for our family and friends.We called Hillcrest the day after the funeral. Sophia answered and was very rude. She was condescending with us when we tried to explain that the remembrance cards given to us were incorrect. She was not understanding at all. We told her it was the remembrance cards with our Mother’s picture along with a prayer, she responds with “Oh, you mean the ‘little cards’”, downplaying their importance. She then told us to just dispose of them and that she would re-print some new ones. We had already passed them out the day of and I told her that we were now going to have to let everyone know that they were the wrong cards. She was not apologizing or even a bit empathetic until I told her that this was unacceptable. The fact that we received 2 different cards from a family who isn’t even aware of it is a shame.Overall, dealing with Hillcrest Funeral Home was a traumatic and unforgivable experience. At my family’s most vulnerable time, it was just one fiasco after another. We only had one chance to grieve, have a proper service and lay our mother to rest, it was unfortunate this happened. I hope no family ever has to experience the service we received. Unless we were specifically targeted to have a horrible experience, there is no way that service such as this is not given to all patrons.

During our difficult time Hillcrest made everything so easy for our family.From the moment I called for questions on where to start, Terri, went above and beyond for us. She was prompt with answering all questions, and making all arrangements.All of our wishes were honored and each and every member of staff were helpful and went above and beyond to accommodate my family. We have chosen Hillcrest to provide funeral services for our family over the last 19 years.Our family will continue to chose Hillcrest because of the excellent service, compassion, and support they provide.

Thank you all for your help! Your guidance was tremendous! I walked in not knowing how to begin. Thank you for your patience and warmth! My Daddy looked so handsome! You guys are so wonderful! I thank God for every single one of you!

Lisa and John were very caring through this difficult time for our family. There was also another lady helping us, she was so caring and accommodating during the services, I wish I knew her name but to her, I want to say thank you.

I`d like to thank Bernie for all the help, sympathy,love and respect he extended to our family during our time of great sorrow ,He was helpful,kind,respectful and did everything too make us feel like our loved one was one of his ownThanks brother for everything we deeply appreciate itMuch love and RespectGod bless youThe Smith family

Your staff was very attentive and made sure we were comfortable and taken care of!My only complaint is that the urn spray was 30 minutes late and the urn did not fit in the spray!Other than that we thank you for your attentiveness from the beginning!

Hillcrest made my experience so smooth when I had to use them recently. They are all very nice and loving people there. Going through the passing of my mom was hard enough, but they made the whole process comfortable for me.

Emma was very kind and compassionate during the planning and decision making process.At the time of the services, everything was set up beautifully. Mom looked lovely and all proceeded smoothly. I felt at peace.Thank you for everything

Sophia and John did an excellent job every step of the way.

Want to thank the staff at Hilcrest Funeral Home for everything they helped me and my family with. Words cannot express how they made this stressful free. Ms Terry we greatly appreciate everything you did for us. Connie same you helped me greatly while I was in San Antonio with my mom going through so much. Ms Sandra thank you for all your help as well. Will never forget you wonderful ladies for all you did. My mom services were beautiful and peaceful for her everything went well. Thank You all again and God Bless you all. Much Love & Respect from the Rios Family & Guillen Family 🙏🏼❤️

Did an amazing job. My mother looked so beautiful. Very compassionate. Let us take our time, never felt rushed. Very attentive with our needs. Thank you.

Funeral staff produced a video for family members that were not able to attend due to COVID, but was cut off several times and was incomplete. They stated they would get back with me but about what had happened but never did. Poor quality and no communication with family members.

Performed services as expected with a kind attitude, however, they failed to call and email as promised which prolongs the uncertainty of making plans for your loved ones burial.

They did an amazing job handling all the preparations. They made sure I didn’t have to worry about setting time and dates. They were available every step of the way. I can’t thank them enough for all that they did.

My husband passed away in the midst of the Covid-19 pandemic from cancer. They worked with me to accommodate my husbands wishes as much as they were allowed due to health and safety restrictions imposed by city. Terry was most helpful and informative throughout the process, as were Rebecca and Cynthia. Together they helped me navigate and get through a most difficult time the efficacy of a well oiled mechanism.

First of all the text for review has wrong name it is addressed to Alicia Silva it should be addressed to Bertha Silva. We did not have a good experience with the services provided the flowers were not set up we had to keep going to the front desk to address different issues missing flowers, not enough cards for viewing and not placing them after being notified. We were told that cards sign in book, usb and certificate would be given to us at the burial site and it was not we had to call to have them ready for pick up the person answering the phone was rude also a talk white male was rude when we asked for missing items during viewing. The funeral director Teresa Garcia was not attentive to our needs during a difficult time we as a family did not have a positive experience with these particular staff members.

Thank you Hillcrest East for being so accommodating. Your staff is very understanding and well informed with questions and concerns one has during such times.

Good morning,My name is Roberto C. Ordoñez. I want to take this opportunity to give thanks to Hillcrest Funeral Home and its employees for the professionalism of the handling of my dads services. Thank you all for your help and respect to my dad and my family. On behalf of my mother Luz Elena Ordoñez, my whole family and myself. Thank you all so very much. May God Bless you all.

Teresa Garcia really helped us in deciding what needed to be done for our Fathers services. She helped lead the way so that we could be comfortable with our choices.I would also like to give Kudos to Victor Rivas who, after the services, went above and beyond to help us resolve the loose ends that needed to be taken care of.Thank you to everyone who helped us through this process.

Hillcrest Funeral Home was very attentive, they were honest and straightforward which was very helpful. They provided excellent service during our difficult time. They explained step by step with compassionate, kind, and professionalism. The staff was always available to answer our questions. I cant thank them enough.Meldie

Thank you to all the staff. Terry was very nice and helpful with all of our concerns in planning my moms services and she was with us all through the services. Our driver was very polite and attentive. Thank you.

In these moments of sorrow, the personnel are very well trained and patient in answering any questions you might have. Excellent customer service.

Im writing this review to help anyone that finds themselves in the terrible situation of have to lay a loved one to rest.First off Michelle Gonzales ( funeral director)was an absolute angel. She guided my dad and I through every step because we had no idea what to do.(She even answered my calls when she was home after a procedure!) She helped us customize such a beautiful service for my mom. Every person i came in contact at Hillcrest was so compassionate and so helpful. They assured that everything was handled as we wanted and asked for our input on every move. They went above and beyond. 5 months earlier my grandmother had her funeral at another place and all i could remember was the horrible smell of chemical. Sorry but Im just being honest to help. Hillcrest was very clean and my mom looked and smelled like her and they left me with that beautiful memory and i will forever be grateful to them for that. I hope this helps anyone in this hard time . God Bless

Connie did a fantastic job from answering my questions to easing my fears. She listened and understood. Making funeral arrangements for oneself is not on anyones bucket list, but after I did It I actually feel relieved.

I am very grateful for the Hillcrest staff and services. They were very professional, compassionate, and helpful in our time of sorrow. I highly recommend Hillcrest Funeral Home.

The staff at Hillcrest Funeral Home were extremely accommodating and professional in their interactions with our family during this difficult time for us. Someone was always available to us and with us along the way. It helped that my parents had pre-arranged their plans, which made it easier for us to make decisions. We would highly recommend Hillcrest and the advantage of pre-planning.

Losing my Tilin, my Daddy, was the hardest thing Ive ever faced. You live with each other 24/7, Mon-Fri, with only hours of respite care. You become them, and they become you. So after a beautiful 96th bd on 10 de Mayo, I lost him on the 26th, laid him to rest June 1st. Tilin had everything prearranged and every single item of his 30 year old contract was honored. Even with Covid2020, his service was carried out exactly as I asked and one worthy of the great man, husband, father that my Tilin was.Gracias,Emma A. Enriquez

We buried my father a few days ago. We had a good experience with Hillcrest. Any problem we had was quickly resolved. What I liked most was the compassion of the staff.

Talk about a disgrace these people gave my grandfather a terrible funeral. Theyre service was terrible they are disorganized and didnt inform anyone about what was happening. If you want a proper funeral for your loved one avoid this place.

I want to say Thank You to all the staff at Hillcrest Funeral Home that assisted with my dads services. I was very pleased with all the arrangements that were made and all the little details that were put it. The services were beautiful and I am glad that we chose Hillcrest Funeral Home.

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Very bad service In the way they treated our family during our family members services the young women that helped us during the services was very nice but the main person in the front desk and manager were very rude there were certain things we requested that we never received when we asked to speak the manger the first time he or she didn’t not show up the second we asked for the manager the main person in the desk ignored us told us if we were done we had to leave again we asked for a manger and again did not show up to talk to us or fix the situation all of this during the memorial service

Hillcrest Funeral Home, especially Terri, was not only efficient, professional, and helpful... they/she were kind and thoughtful. Terri walked our family through a very difficult situation. No words can express our gratitude for all their help!

My experience with Hillcrest Funeral Home-East was extremely amazing, the services which included Rosary, Mass n Burial at Ft Bliss Cemetery we’re done professionally n Dignity, I can’t express my deepest gratitude on how my brother was honored, my family were astound by the services, Hillcrest did a great job, Thank You Ms Emma Apodaca Funeral Director at Hillcrest-East for helping and guiding me and my family through our emotional time. Thank You so Much and God Bless

All arrangements were discussed with us the family in a considerate manner. We are appreciative of the ease in which the arrangements were made.

Thank you Hillcrest for making the most difficult moment of our lives (my family and mine) beautiful. Your entire staff was incredibly professional, compassionate and courteous throughout this entire process.

Everything went smoothly. Very nice respectable and attentive.

Our expirience with Hillcrest Funeral was not a positive one. Hillcrest, specifically Sophia Mena, failed to have the ordered flower arrangement and blundered the obituary announcement. During the funeral services it was brought to the attention of the funeral home personnel that the red, white, and blue carnation were missing The funeral home personnel informed us they also noticed the carnations were missing and would advise Sophia in the morning. The following morning, Sophia never contacted us to provide an explanation why the carnations weren’t provided or to apologize for the missing carnations. We had to ask for her. To make things worse, Hillcrest tried to place carnations on top of my Dad’s casket minutes before the casket was being transfered to the church for the mass service.Once Sophia made herself available, she stated she knew the reason she was being summoned but never apologized for her errors. I then asked her why the obituary announcement was incomplete. Sophia stated the announcement was written exactly as we had requested and as she proceeded to show what we had written/requested she noticed that only half of the announcement was printed. Then there was the billing errors. When the funeral arrangements were made we had a credit but when refund was requested for Sophia’s errors we were told we had an $800 balance, and that having a pre-paid service plan for over 20 years. Hillcrest will promise the world when one is alive, but when one dies they will deliver rudeness, un-professionalism, and squeeze more money out of grieving families. Sadly, the General Manager (Jon Pitts) was made aware of this and washed his hands stating “I assumed.........”. Mr. Pitts wasn’t any better than Sophia Mena.After repeated calls and emails to Hillcrest (litterally 4 days), we finally met with Ms. Terri Garcia who was of little help. The first words that came out of Ms. Garcia’s were “please sign here”. I immediately asked what are we signing? Ms. Garcia had her watershed moment and realized her rudeness. Additionally, when we asked Ms. Garcia when my Dad’s body would be cremated she replied that the doctor had not signed the death certificate, which was needed to obtain the cremation permits. We immediately contacted the doctor (in the presence of Ms. Garcia) and were informed that the death certificate had already been signed and delivered to Hillcrest days prior to our meeting with Ms. Garcia. This information was relayed to Ms. Garcia. Shortly afterwards, Ms. Garcia miracously found the signed death certificates.Fortunately I have only had to make funeral arrangements for two people; my Brother and my Dad. The funeral services, handled by a Hillcrest/SCI competitor, for my brother were done correctly, professionally, and without any blunders. Something Hillcrest is unable to provide. I will never recommend Hillcrest.I would have preferred to pick “0” stars as the rating, but the minimum I can pick is 1.

Everything went fairly smooth. Lots of paperwork but that can be expected!

My family had chosen Hillcrest Funeral home before this recent time and I can say that this time it was used “I WAS VERY DISAPPOINTED WITH THE SERVICE AND EVERYTHING THAT THE PLACE TRIED TO LET MY UNCLE BE CELEBRATED!” From not being organized to not showing any type of sympathy. People had already gathered and slide show was not even checked for pictures that were backwards or sideways. My family that was supposed to be in mourning, had to deal with several issues including arguing about certain quotes made towards pricing. Lost my uncles clothing and they called his mourning wife to see if they had took the clothing asked for. Specific things that were asked to do during the Rosary they also messed up on. Again so dissatisfied with service, staff, and other issues that a family in mourning should not have to think about. Will not consider using this funeral home again!

Excellent service even after 5 months of our love one passed away and the services they still call and check on the family. Very good service and organization at its finest everything went smooth.

Thank You so much for helping me and my sons with the Funeral of my son Jeffrey Carrasco and allowing us to see him before anything was done to prepare him for his funeral.. Thank you from Lopez, Carrasco and Fontenot 🖤

Have used Hillcrest before. They are a very professional organization. Ive done preplanning for my parents and Aunt with them. Miquel Batres is very good with helping you plan. He is not a pushy sales person who tries to sell everything you dont need. Hes thoughtful and compassionate. I go with in a budget that is realistic and we have always met it. You just need to be realistic and not think you can get a funeral for your loved ones at cheap prices. They are fair and reasonable. Just be smart and let them know what youre looking for. Its easy to want to buy a very expensive casket for a loved one. Be sensible. Miquel has always treated me right. I will continue to go back to him. I still need to plan for my funeral.

Great place and very easy to arrange. Quick fast and was very reasonably priced.

Jesus (Funeral Director) will take very good care of you during this particular time of need . Extremely organized , great communication and very accommodating .

Very disappointed that this place without asking shaved my uncles mustache as all our family members always knew him with it, it was very upsetting when I went to comfort my aunt all she could repeat was youre uncles very mad because they shaved his mustache I feel it was disrespectful to think its ok to do that without asking family first as we like to remember our loved ones as they always looked like

What a professional/kind director. Organized and smooth service. Thank you.

Very unprofessional

The day of our services, the A/C was inoperable leaving the room.less than desirable.

Thank you for your service

Good service

My father passed away, away from his hometown and any family due to COVID. My family couldn’t get to him and his parent requested he be buried in Mexico. Erica and staff were very understanding and facilitated everything to ensure that even at distance, we could take care of my father and services. The ability and knowledge with international rules and needs was visible as all we did was literally sign and pay. We didn’t have to worry about anything outside of that. Very thankful for the smooth transitions and service. Erica was available to us literally at all times and days. Spanish was clear and accurate to help me get information to my family here and in Mexico. Definitely recommend!!

Very caring professionals.