I have a family member who resides at Victoria Post Acute and they rant and rave about how much they love the nurses! The care that residents receive here is unbelievably amazing. All of the nurses and nursing assistants are so sweet and talkative. There’s so many opportunities for my family member to take some fresh air and even bird watch! Anytime I come to visit, the staff make me feel right at home.

This place did a phenomenal job with my mother who had to stay here for 2 months after hip fracture and replacement surgery. I was so happy with the care she received. Anyone would be lucky to stay here or have a loved one stay here.

This place is awesome! I love all the staff here they’re all so sweet, especially they’re all super attentive and caring for the patients, you can tell they love them and they’re job! I came here once for a window visit and I was in awe of how bright the whole facility looked, they have nice patios and a whole bird aviary with the most gorgeous birds ever for the patients to look at. The cleanliness of this place is really good as well!!! 10/10!

I recently had a member of my family spend time at this facility and cannot recommend it enough for anyone who needs short or long term care. The facility was extremely clean and had a great deal of policies and procedures in place in respect to the ongoing pandemic making patients and visitors feel safe and comfortable while going through a difficult time. Every staff member i had contact with went above and beyond for me and my family and we will be forever grateful. The staff definitely exceeds expectations for high quality patient care. They are hardworking and caring making sure they do everything possible to help each and every patient achieve their goals!

This is the Best Facility in East County.This facility was my sons great-grandmothers last place she called home. She was admitted under hospice care. From the first day of admission staff always went above and beyond to ensure all her needs were met. Not to mention how accommodating they all were anytime we visited.  Housekeeping and laundry staff did an amazing job ensuring her room and clothes were allways clean.The food was delicious and always made from scratch.  I am beyond grateful for all the staff that helped care for grandma. Always making sure she was comfortable until the Lord called her home.  The nursing staff was great. Always giving us updates.On her last day the staff ensured our family had some time with her so we could all say our goodbyes.  Thank you to all the staff at Victoria Post Acute.

Victoria’s post acute facility is a place where I felt at home. It is very clean and the nursing assistants do an amazing job with the patient care. The residents are AMAZING!!! And so are the staff, they’re really helpful and kind with their words and wouldn’t pass up the opportunity to teach about their job.

The communication for our time there sucked. I DONT RECOMMEND YOU USE THIS PLACEI appreciate how hard it is to work in a Acute Care center,BUTmy father had Covid and was weak after being in the hospital so he was moved here to get physical therapy to gain his strength back...and was quarantined for a solid 3 weeks unnecessarily (quarantine Is for 14 days) even after asking nurses to take him off the Covid Ward. Today 30th of August I insisted on moving him off that ward and they were going to but he was very lethargic and kept on wanting to sleep, mumbling responses which Staff and nurse practioner couldnt understand. Nurse practitioner advised us he needed to go to the hospital which the family was in agreement so Victoria post Acute arranged transport which was fine. I asked the nurse practitioner to let us know when my father left but I hadnt heard anything until I called to check if they had left. I then was told the ambulance had to divert to another hospital. I asked Why but they didnt know. All they knew was where he was. I asked them what was the name of the medical transport and have me a wrong name which I had to call back to get the right name. What kind of care place does this? I wont be placing anyone here for to this incident and we never were told exactly what PT they supposedly did to help him gain strength.Im very concerned as to how they really took care of my elderly father who is a sweet man who has lots of friends and never hurt a fly

My family has had a great experience with Victoria Post Acute. The staff has the biggest hearts. They are all extremely attentive. The staff has done a great job with the hard times we are all going through. They have such a positive attitude and uplifting spirit. It makes you feel, so comfortable to leave your loved ones, who care and love just as much as you do.

I love this place!! So clean and staff is so friendly!!! I loved Dianne she was so awesome and knew what she was doing!! The staff goes above and beyond the expected patient care..they truly do care. They have a lot of activities and are safe with the COVID restrictions( so important) my favorite part was the birds in the back!! The cute outside area that you get to relax by...100x would recommend!!

I am constantly neglected. People constantly forget my basic requests.They stand in the hallway and laugh with one another. They are very unprofessional and seem to only hire the lowest grade of individuals that barely passed the courses required for a certificate of completion.Whats the World coming to?I

Victory Post Acute Care Facility is an exceptional care facility. The nursing staff is very caring and attentive to the residents. The facility is very clean, and the food is great! I highly recommend this facility for your loved ones!

Wonderful care facility with AMAZING staff. All the CNAs Nurses and House Keeping Staff make sure the residents have the cleanest and most satisfactory care. The residents are really well taken care of and made sure their needs are always met to the best of the staffs abilities. If you’re thinking of placing a dear family member in this facility rest assured they will be treated with the most respect, care, and dignity.

I had visited this facility 5 times and had the opportunity to go around for observations within the area....first thing I noticed was its awesome cleanliness and dont have that hospital smell which I typically smell on different facilities I visited. The lobby ambiance alone represents a healthy place where you want to be taken cared off. The staff are very accommodating, administrators and department heads, especially nursing services, are beyond expectations knowledgeable...it is really a perfect place for post acute care , and when I need it, this is the place and will strongly recommend.

I’ve been at this facility for two weeks and I can say that I have had the best experience so far. The nursing staff is extremely helpful and knowledgeable. They have great patient care and bedside manner. The facility has a clean environment and takes all necessary precautions to keep residents, visitors, and staff safe. If you are looking for a beautiful facility and high quality of life for your loved one this facility is the place to bring them.

This place is very clean , all the stuffs are very friendly and helpful. They treated a patient with respect and dignity. I’m fully love this place and I’ll recommended to all my friends with their senior American parents and to all people’s that I knew . This place is like a home for all residents that are staying here right now.

Victoria post acute care is amazing and I love itttttt!!!!! The nurses are amazing they help everyone out and the staff is so considerate and passionate about coming to work everyday. I feel blessed knowing there’s amazing nurses out here that not just care for the residents but loves them as well.

Facility is very clean and the Rehab team is phenomenal. Their Activity Department does a great job of accommodating family window visits while maintaining safety of staff, residents and visitors. The food is prepared with love and the staff is friendly and welcoming! A great place for a family member, neighbor or friend. East counties gem!

I’ve worked to different places but the people in here really do love another. So blessed to be part of this team! Nurses working so hard passionately to give care to patients.Every department helps one another to give the BEST care to patients :)

If you are looking to take your loved one where you want the upmost respect and care, this is the place! To start, the cleanliness of this facility surpasses most I’ve seen in San Diego/El Cajon. I’ve been at this facility for well over 2 weeks and I cannot say enough great things. Staff is wonderful as well as administration. They attend to each resident and make sure their needs are met. The quality of life at this facility is amazing and they make sure that each resident is treated with grace. They try to bring normalcy to their residents. The fact that the ratings are so low is shocking because I truly believe it should be higher. Consider this place and see for yourself!

Personally I wouldnt leave my loved ones with anyone else. The care shown by the staff here was above and beyond any other facility we had gone too. They truly are the best and can not express enough gratitude for the services they provided for my mother.

The facility provided an outstanding services. The staff is so caring, kind, and professional. Very clean facility and the food is great. I definitely recommend this place for anyone’s loved one.

This facility is an exceptional care facility, the residents are very well cared for , it was wonderful watching them visit with families, even with the covid 19 the facility made sure it was well taken care of. the facility is very clean and the residents are too piority always taken care of in a very well manner. The nurses always make sure the residents are doing okay. The food are always on time and very delicious. Would recommend for your loved ones

I can start by saying this facility goes above and beyond to make sure they meet all of the residents needs. The place provides such great levels of cleanliness. Upon arriving, I was immediately greeted by friendly staff, very warming.

Victoria Post Acute Care is the place to go for anyone thinking of putting their loved ones in the best care there is. The staff pays close attention to the patients health and tidiness to provide the best environment for everyone in their care. Whenever I go and visit my loved ones, they greeted me with open arms. What I love about the facility is that their staff speaks another language. I was beyond pleased knowing that they communicate the patients native language shows the connection between the patient and staff.

Amazing place, they have amazing team who takes good care of their patients. This place is very diverse and community oriented.Couldn’t think of a better place for my father other than this place.

Victoria is an amazing facility where everyone is very helpful and attentive . The cleanliness, and the nursing staff continue to make this facility thrive and because of the family oriented connection it continues to do the best !

Thank you for such wonderful care, quality services and a positive experience. Your team went above and beyond. I appreciate you all. Highly recommend!

My 102-year-old mother came to Victoria after hip surgery from a fall and sadly contracted Covid while at Scripps Memorial Hospital. Victoria was willing to accept her and showered her with wonderful care. Since I was 3000 miles away from her, my only form of communication was the phone. A cheerful voice answered every time! Many thanks to the wonderful staff that cared for my mom during her stay and went the extra mile when it was time to be transferred back to her retirement center.

I loved how beautiful and clean the facility was. Nurses take patient care very seriously and treat it to the upmost importance. Teamwork between staff members is incredible. I highly recommend Victoria Post Acute Care!

Super clean and extremely friendly staff! Can’t recommend this place enough.

I could not have been gifted a more professional and caring facility for my almost 77-year-old mother.Starting with Teresa and Blanca, two of my mothers Favorite CNA ‘s. The med nurse Chris, whom my mother has adopted as her son. Then to top it off with the office end of it with Robyn and Wendy. These two ladies are always hard at work, making sure she gets the proper care, behind the scenes, dealing with constant transport to her neurologist and cancer doctor appointments on time and of course always ahead of the game with the Covid testing.Thank you to all the staff, C OMalley

The facility was clean and the residents are taken very well of. It was great team i seen while i stayed my clinical.

Is a great facility and very clean the residences are really take very well nurse and CNA always on top of their duties, the director Victoria always a great leader

The facility with humanity.Staff and management are always on top of things.Director and Nursing supervisor manage the facility in a safe and caringWay.

My husband was a patient at Victoria Post Acute. It was a wonderful surprise to know a place like this exists. The CNAs and nurses were so attentive to my husbands needs. I recommend this place to all my friends and family.

I Highly recommend this facility. such great care to patients. Great teamwork and such knowledgeable staff.

Love the staff here. Everyone is very warm and welcoming. Took great care of my elderly neighbor.

VPAC is not your typical nursing home facility. The nursing staff are extremely helpful and competent. Highly recommend

When I visited Victoria post acute care I was met with nothing but a friendly staff with a clean and exemplary facility well taken care of by the staff who’s just wonderful at their jobs. The nursing director always made sure everyone was getting their jobs done.

A warm staff in a smaller, more intimate, facility that does a great job of taking care of your loved ones. Highly recommend.

The FIRST facility in San Diego to tackle and conquer Covid-19! Thank you for serving our community and our loved ones.

My experience here at VPAC is nothing short of exemplary. Every interaction I have had here reminded me all the reasons why I chose to serve as a Nurse. DEAR VPAC HEALTHCARE HEROES, THANK YOU FOR PROVIDING GREAT CARE AND SERVICE TO OUR RESIDENTS. I am blessed and a proud member of this wonderful family.

I dont normally give online reviews, but its in my character to say in person empowering and motivating comments to deserving individuals--because not only do I see but also feel good deeds they do for others..... Ive been going to Victoria Post Acute Care (VPAC) and had the opportunity to see the Nursing staff render extraordinary care to their patients/residents. A top characteristic in this field is having the true passion to always provide great care to patients/residents and not everyone has it. So, its very commendable that so many Nursing staff at VPAC are constantly in action providing passionate care--ensuring great care, dignity, and respect are given to all patients/residents. Additionally, the Housekeeping/Laundry/Kitchen staff have been proactively fulfilling requests to make sure VPAC patients/residents have clean rooms, fresh and clean linens, and alternative meals, or whatever the needs could be at a given time.In sum, Victoria Post Acute Care is a facility with beautiful outdoor garden and birds viewing areas where patients/residents can sit, relax, feel the nurturing sunlight--and, most importantly, where patients/residents are passionately cared for. The management likes to hear comments, so its a quality that exist to assess what else could be done to maintain and improve a wholesome care for their patients/residents at VPAC.It is crucial and ethical to have first-hand experience and observation in detailing a sensible review. Im posting this comment with 5 stars as I was there to see and feel all that I wrote here... Along with the numerous patients/residents who Ive seen smiled after theyve been well-attended with a comforting bedside care, Id like to say more power and thank you to all VPAC staff for having and sharing a caring heart--a true joy beyond 5 stars Im just glad to witness amidst unfavorable aspects in this world we live in.

A happy place for both patients and staff!! I highly recommend Victoria Post Acute.

We will be bringing back our loved one when and if we need post acute care. Thank you!

Cant say enough great things about this facility.Clean! Friendly! Caring, dedicated, respectful.

This facility is ugly and depressing to look at. as soon as you drive up to the facility youll see just how bad it is. A family member was stationed there for after care. When checking out some of the belongings never made it back

Worked for staffing agency(CNA). I couldnt believe the lack of equipment available. The amount of neglect is crazy.

Staff did well. Well done!

When walking into the building it is really clean the staff are well organized and friendly patient and seems like an environment I would love to be in or even work in because the people there are sooo friendly they do things in a timely matter and the energy is always high!

My wife was there several weeks recovering from covid from another rehab.Just upon leaving Victoria rehab a patient was moved in her room positive. One of the staff listed her as positive.She was Negetive. This prolonged her stay,, having to be tested again sent home on isolation. This was not professional. Somebody made a grave mistake. Keep this in mind on your review for Victoria . The food was not to par either

HORRIBLE PLACE ! My brother in law was their and because of lack of caring for him he is now back in the hospital. Please if you care anything about a loved one dont send them there.

Dawn is amazing at what she does, highly recommend!!

I giving this place a zero staff is a circus I have no trust and a horrible place they made it very hard once my dad was put there by Kaiser I never seen him again my heart was filled with despair if I could see for myself how he was treated behind closed door our family made arrangements to take over the care my dad so badly deserved finally I making an appt to visit him wasn’t easy he passed away nov 13 2020 in there care I never saw dad agin my heart is heavy I pray for those family who has them in there care

WARNING TO ALL INCOMING PATIENTS FROM THE IMPERIAL VALLEY!While all the staff are incredibly kind and hardworking, the Administration WILL NOT PROVIDE TRANSPORTATION FOR DISCHARGE PATIENTS. My father had become bed ridden from his dementia and thus could not walk on his own. Administration argued with my mother on how Hospice should be the one the to provide transportation back to the Imperial Valley or we should pay out of pocket ($500 dollars) when since day one they told us Victoria Post would be able to provide it. We ended up bargaining with them them giving us a wheelchair to compromise because at that time we just wanted to get my father home.The facility staff on hand were a gift. Everyone there was always great help. Always asking if we were comfortable and my father was taken care of. Both me and mother have to give so much recognition to the nurses Richard, Laverne, Elise, and Beth for dealing of somewhat stubborn patient that my father can be.

Thank you guys for being there when we needed you. Seriously thank you!

I am so grateful for the wonderful staff at this facility. They are committed to providing quality care for all of their patients. I highly recommend this warm and caring facility for anyone who needs post acute care.

When I tour families here, they love this place because of the warm environment, the great outdoor area with the water fall, and the smiling nurses. I’ve had more families chose this facility than the others in the area! Thanks for being great!

THIS PLACE IS FILTHY! DO NOT TAKE YOUR LOVED ONES TO THIS CARE FACILITY. THEY ARE ONE OF THE WORST PLACES! THE FLOORS, LAUNDRY, WALLS ARE DIRTY AND STAINED/SOILED. THEY LEFT MY DAD IN DIRTY/SOILED CLOTHING. ONE NURSE TORE HIS SKIN REMOVING HIS IVS. ID GIVE ZERO STARS IF I COULD.

I am a bit disappointed. The staff is small yet there are some things only the staff can perform, especially when it comes to business and placements. This staff led me to believe that I had to pay lots of money and do the placement myself. Social Services informed me that that was incorrect....A person trusts that they are going to be treated and handled professionally and with integrity. They certainly call when there is a problem...I am so disappointed and just do not trust anything said by this staff.

Very lovely facility. Beautiful garden area! Staff is very friendly and nurses are top notch! Our EMS staff who transport to and from facility state that the nurses are a pleasure to work with!

Great place!! They take good care of my loved and his strength is coming along!! Rehab team is the best in SD. We’ve been to a few different nursing homes but the Rehab is the best at this one!! Thank you Victoria Post Acute Care

Lovely facility. People are friendly and the rehab team is outstanding. This is by far the best facility in the east county.

My 79 year old father had a heart attack that required bypass surgery. After he was released from the hospital he was too weak to return home so the cardiologist recommended a rehab facility to work on his strength. Within five days of physical and occupational therapy he was ready to return home. The staff was great and treated him with respect and provided the care he needed to return to his active life. The rehab staff are all licensed and know their stuff. My father doesnt listen very well and they all took the extra time to make sure he was doing things safe and the proper way. As far as Im concerned, this facility gave my father his active life back.

This nursing home is pretty good care wise, nurses and administrator are always on it regarding getting what needs to be done and doing whats best for the patients well being. However, work here is extremely overbearing in sub acute section, too much for one nurse which opens doors for mistakes to easily be made. Rushing is not the way to go and sadly you cant really interact with your patients because youre pressed for precious time. They should really look into this.

If you love your loved ones then you would take them here. Great Rehab and Nursing staff!! Thanks guys

Front parking lot is crowded but they have a back lot that has a lot of parking and it’s closer to my loved ones room! Good experience so far! No complaints

VERY BAD PLACE DO NOT TAKE YOUR LOVE ONES HERE THEY DONT CARE ABOUT OUR LOVE ONES I HAD MY FATHER OF 86 IN THERE HE ALMOST DIED IN THERE VERY DISAPPOINTED

I toured Victoria Post Acute recently and it has changed a lot since I first toured it almost four years ago. The front waiting area is much nicer than I remember and the facility just feels friendlier.

My name is christina murillo and i am writing on behalf of my husband whom was a patient there....my husband was bought there from grossmont hospital, we were kinda afraid of going to a rest home ( cause of other bad experiences weve have) but we were wrong . staff made my husband feel at ease ...i liked how ricardo , vicky , laverne and beth made my husband comfotable and made his time there go by faster... :) there were little bumps in the road but everything was handle and fixed ......i am grateful with the meeting we had with the rehab , activity director , main nurse, case manager , dietary and social service ( dawn, brianda, victoria , tunde and blanca) they answer all our concerns and there going to do what it take for my husband transient to going home go smooth.....thank you all for your time, patience and were very grateful for all that you did to help my husband recover from this suregry, thank victoria post acute staff !!

I had my daughter in law write this post...my son was there for a bit and thank god it was enough to see and to be in disbelief :/ they were good things as well as bad things that went there but people that worked there dont want to listen to the bad things so im going to put them here....we had a meeting with the top people there and yes we gave them the good things that went there but as i see it it was too soon..smh.negative : giving chocolate cake, paste and bread...to a diabetic is a big no no ( cause it makes its into sugar when consume) and give a fruit punch to a diabetic is also a big no no ....you have to give them sugar free drinks!!! or water!!! nurses there think there doctors by one of the nurses saying to my son oh here we do things our way when my son told eric ( thats his name) about his blood pressure and cholersteral need to be taken together, he told him that...thats unprofessional and rude when my daughter in law told the nurses station about that how much he was taking in insulim they told her were going by what the doctor said and she told them call his diabetic doctor dr harris they said they would and they said that they were going to get back at her , they never did. when the dr danque came and my son told her if she had spoken to his diabetic doctor she told my son that she never got any message or any information what was left in the nurses station ......one thing that my daughter in law said that they had told her that his sugars were high and she brought my sons meter and when the hazel took my sons blood out to check it it was high (348 ) my daughter in law took it out in his and it was 248, there was a 48 differnce...she told that to her she got irrated and said oh its about the same nope it is not..excuse me ! i dont know too much about diabetic but my daughter in law does cause she has familiy plus a sister thats a nurse in oregon that worked with people with diabetic..so she knows her stuff.also i have to put this nurses there wanted my sons sugar to go down, how could his sugar go down with all the weird people that had him roomate with, one just wanted to sleep by my sons side and the other one had his friends coming in when they were not suppose too ( the doors closes at 8:00 but someone came in after hours to visited my sons roommate ...another came in at 5:00 ) excuse me ??? were are the security of the patients ???? when i brought this up to the higher people they claimed they didnt know ...for me it seems that they are thowning the ball at each other:/ if i had a choice i would have not given it no starswith all of this they should change and train the staff ( i mean really good) cause seriously its sad that they do things there way and they get away with it....this is not right... thank god my son is home already , and i do want to let people here in victoria post acute NEVER ! I MEAN NEVER WILL I HAVE HIM COME BACK OR REFER ANY ONE HERE !!! its sad how i read in the many posting that people say its a gem of east county , its a great place....seriously i say no it ant!!! the only 5 normal people there that were nice was rick, vicky , laverne , beth and lily for helping my daughter in law ( when no wanted to hear her).....thank you guys!

Whatever you do please do not put your loved one in this place they almost killed my grandmother. She was only supoose to be there for a couple of days to help her stand and walk again after a fall out of bed, she ended up staying two whole weeks with no rehab what so ever. Her oxygen tube was kinked for at least 3 days before my 18 year old cousin noticed.. staffs only responce was my bad. She has bed sores all over her back side. Her second night there a nurses aid spilt water all over her purposely because she couldnt reach her drink. He also couldnt figure out how to take off her cpap mask. She is now home all her vital signs are stable but shes still afraid to stand because she had been in bed for so long.

One star only because I cant rate any lower!!!Our dad is their and the care is a joke.Hes on no food or liquids by mouth, found him this morning with a banana crammed in his mouth and water running down his neck. He cant swallow or eat. Also he cant move but somehow broke his arm overnight ?Scary place, scary

UnsanitaryWorking here is a no no.You dont want to get in trouble bc someone else isnt doing their job properly. And your skills are sharp.Bad place.Bad payNeeds to be renewed all over again , from bottom to top.Inside and out.Literally.

Really clean amd friendly staff.

The food is terrible. A lot of things are broken . Use multiple staff members in the halls just talking away. I was two doors down and I heard a lady ask for her room shut, two staff members right outside her door did not

Wonderful facility and caring staff members!

Great team! Very friendly

Crowded, hard to find parking. Not the nicest part of town.

Extremly dirty staff are very rude ,they are not caring forget about the patients ,the nurses are only there for the money not for the patients well being

I would not send your loved ones here this is a rat hole they are not trustworthy they lied to me for one cuz I had talked to them on their website before my husband came and they said they would accommodate me and now because of my husband being in here I have no place to sleep they treat you like garbage

Remodel looks great!

There is roaches.

Victoria post Acute care does not have enough staff to take care of your loved one, they sent my father to the hospital because they dropped it, which does not justify that they later looked for another place Nursing home to be responsible for the . . That Nursing home returns you to your loved one because they cannot cope with their illness and because they do not have enough staff to care for them. , A professionally trained Nursing home has enough trained staff to attend to the needs of the patient.My father fell three times because of his dementia and UTI. . This should never have happened.My recommendation is never take them there, look for other nursing homes with more professionalism .👎👎

Unfortunately my family member was here. And I cant say anything good about this place. HORRIBLEI do not recommend it. Very disorganized and irresponsible ...