Worst medical care I have ever received. If I could give zero stars, I would. In fact, I basically received no care unless a Covid test counts as medical care. They didnt examine me. No vital signs were taken nor was a medical history. They saw I was Covid positive and showed me the door. Then they had the nerve to send me a bill for a doctors visit without first submitting to my insurance. I gave them the information twice. Will never use Mercy Urgent Care again.

It was close to closing when we showed up and we were told that they were booked up until close, but asked what was wrong. I told them what was wrong with my son and the lady at the front desk said OK will see him. They made room for him even though it caused them to have to stay a little bit late and I really appreciated that. I wish I had got the ladys name at the front desk because she was amazing and she kept checking on us and seeing if we needed anything. We ended up being seen and treated quickly by Dr. Hopkins and my son is feeling much better. Dr. Hopkins was professional and patient. He really took care of my son. I really appreciate that they took the extra time to see us and treat my son. Thank you!!!

The place will bait and switch you. They say they take your insurance, but when you get a covid test they will never bill insurance they make you pay cash!

Guy at the front desk thought he was funny I guess. Talked down to me and my son. Both of us felt terrible and did not appreciate the humor. He kept on and on making appointment setup take longer than it should. Get rid of him and everything was good. Just go to Immediate care 1/2 mile down the road. Theyve always taken good care of me. AND, they dont have a pompous a$$ at the front desk...

I went in for a Covid-19 test and they had me sign a form that dictated which test that I wanted. I selected the outside lab test and instead they gave me a rapid test and they are now charging me $75 for something I didn’t want. When I called their billing department to get this fixed they basically told me I’m out of luck and I needed to figure it out with my insurance. Now I’m having to jump through hoops to fix their mistake when they should have fixed it themselves. They should have submitted the claim to my insurance since they went against my wishes and they didn’t. I will never come back here. You should not have someone sign a form, go against it, and then make the patient fix it. Also, you should not expect a patient to pay for the doctors mistake. If I could I would give them a zero star for this. This is unprofessional and there is no excuse for what they did especially since I don’t have the $75 to spend. If I did I would have checked the box for the rapid test.

Scheduled 0930 virtual visit. Logged into call at appropriate time and waited til 11 for provider to join. Provider never joined then I got disconnected. Got new 12:30 visit, told provider I don’t live at old address to send prescription to Edmond Walgreens. Provider Sent to old address anyway and not Edmond so have to wait another hour and a half for prescription. Now 3 pm and have literally not gotten prescription I need from 0930 am appointment. Wouldn’t recommend virtual and good luck getting in for a face to face.

The staff was amazing! super kind, funny and beyond helpful! The facility was clean and comfortable, I would give this place 1 million stars if I could!

I have been to this clinic a couple of times and have had wonderful experiences both times. Yesterday, I saw Dr. Rodriguez and he fixed me up quickly and today I am so much better. Quick and easy to get in and see a doctor who listens and fixes a problem is great. Thank you to the staff and doctor!

Terrible! I did not have appointment because they were booked but they advertised that walk ins are welcome. The person at the front desk was not happy that I did not have an appointment. Upon finding this out they rolled their eyes and said awesome sarcastically. I took a seat and proceeded to watch HIPAA violations over and over by the whole team. Everyone sitting in the lobbying knew what each patient was being treated for and/or their test results as they were discussed loudly among the team.

I give Mercy a 10 plus The intake gentleman was incredible... He was so patient and really helped with my granddaughter so she wouldnt be nervous during hertesting... The red haired African-American gentleman has a special gift espicially with children. I was amazed at his professionalism.

Excellent experience from check-In to check out. Even though the clinic was very busy, the Dr was very patient, explained everything thoroughly and answered all of my questions. I did not feel rushed in any way. (Rare)

Guy working front desk tonight might be the rudest human on the planet. If you’re going to get angry about not having an appointment then remove your sign saying walkins welcome.

Scheduled an urgent care appointment for my daughter. Then I received a notification that they may not have a pediatrician on staff so I should call to confirm. I called and called and called. No one answers the phone or returns voicemails. Dont advertise pediatric services if you dont have them. Ended up going to Immedite Care in Edmond.

David K Hopkins, DO listened to my health concerns and evaluated me. I also like that when he was going through my health history and past test results, there was another screen on the wall so that patients can view them with the doctor. After my visit, David K. Hopkins wrote a summary that was available for me on mymercy. No other Mercy doctor has done that and I really appreciate that summary because if I go see another provider, I will be able to show them that evaluation so that I dont have to explain everything. David K Hopkins also gave me instructions on who to see and what number to call. Im very appreciative.

The first day I went here the service was good except the dr never gave me a diagnosis he just tested me for covid flu and strep and said all are negative and sent me on my way. Three days later I couldn’t see my PCP so I went back and after waiting 30 mins the receptionist told me there was nothing g they could do to help me….so they wouldn’t see me and they couldn’t treat me! This is not acceptable to me! There are still other illnesses out there besides Covid !

Beware of going here for a COVID test!! The nurse practitioner who saw me was very nice, however, the MA at the front desk directly lied to me about what I would pay for my COVID test. He handed me a form to sign during check-in, and at the bottom, it mentioned there would be a $75 charge for a Rapid COVID test. I asked him about it before signing, and he said it wasn’t true, that since I had insurance, they would bill my insurance for it and just charged me a $20 copay at the time. He also had me sign a form to authorize keeping my credit card on file to charge any additional fees after my insurance was processed. About 2 weeks after my visit, my credit card was charged an additional $55, so I assumed this was the portion I owed after insurance; but then earlier this week I received an email saying my credit card is going to be charged another $50! I also finally received an EOB from my insurance, which said I should have only owed $50 total.So today, I called the billing department and they said the Rapid COVID test is automatically a $75 self-pay fee (not billed to insurance), which directly contradicts what the MA at the check-in desk told me. However, she also said since I paid the $75 for the rapid test, the rest of the visit (basically just the NP coming in to tell me my test was negative) should have been fully covered by my insurance. So she is supposed to be cancelling that additional $50 pending payment.In the end, I am glad I am only having to pay $75 instead of $125, but I am incredibly frustrated about being lied to; I guess it was naive of me to believe the MA’s word instead of the form I was signing. I also am fairly certain that if I would have gone elsewhere for my COVID test, it would have been fully covered by my insurance. I won’t make the same mistake by going to this urgent care again.

First time at this location and we were impressed! Great staff and provider!

The care and concern of the Provider and staff was remarkable. The follow up call really made me feel good to know the health team cared and not as if they were just doing me a favor or their duty.

Had to go to Mercy Go Health urgent care clinic on Covell Rd. in Edmond on Friday. They took good care of me quickly. Would go back again if I ever need to.

This facility lied to my face and over the phone about their rapid covid testing price. They told me they will bill it to my insurance and never did. They even told me my covid testing bill was denied even though they know that they never even sent them the bill. They charged my insurance $145 for the urgent care office visit and also directly bill me $75 for their use of a 3rd party rapid covid test. They did not tell me this in advance and I had get my insurance on a conference call with them to find out they never even tried to bill my insurance for the rapid covid test. These folks are liars and crooks.

They offer lots of support. They are very informative and very helpful. I am thankful for their quick and reliable COVID-19 testing. Very sanitary clinic with great staff.

Friendly and professional staff. Quick and easy. Gentle on the COVID test.

If they tell you that you are required to pay an additional $75 for the rapid COVID test because your insurance wont cover it - please double check. I fell for this in December 2020 and found out today that my insurance also paid in full. BCBS contacted them to refund my $75 payment.

Staff was very friendly, courteous. Clinic was spotless and made me feel comfortable about being there with the covid precautions they took.

I think the ladies name was along the lines of raina/reina? She refused service to a kid who could barely breathe even though their parents gave consent to treatment. She refused to give her name out or let us speak with someone help. 1/5 would not recommend, nearly cost my friend their life!

If I could give 5 stars for just the sweet nurse I would! She was amazing. We took our daughter here because it was the weekend and our primary care was closed for her ear infection that was back. The doctor, however, was anything but friendly and not very empathetic toward our daughter. If you have kids I wouldn’t go here. Working with kids definitely was not his thing and we won’t be coming back.

One lady, name sounds like raina? Was very rude and refused to offer care even with parental consent. The patient could barely breathe. We asked to see a manager and she refused to call her boss. We asked for her name and she also refused to give her name because she was wrong. Do not recommend.

The staff and doctors at this location try their best to take care of incoming customers/patients. Thank you

If I could give you zero stars I would. Worst place ever. Not only are they rude every time I have gone to this place but they also refused to treat me this last time. I will not be in again and will inform every family member and friends not to go to this clinic or any mercy facility except maybe the heart hospital. The rest of the facilities do not care about there patients.

I felt so safe and the process was so easy. It was much more than I anticipated.

They were cordial, efficient, and my results were delivered professionally with a smile. Mercy - GoHealth Urgent Care was a smart choice!

Doctors and nurses are very kind. Was helped in a prompt manner. They were very careful amidst COVID going on. Would highly recommend.

My daughter was needing to be urgently seen on Thanksgiving Eve. The staff member at check in and Provider APRN helped us at our visit. Both were Outstanding, Awesome, and Most Compassionate!!! Thank you so much to them both!!!

Maybe just waiting and having my son go to a doctor on Monday would’ve been more beneficial. He was told by the doctor at the clinic that he was allergic to something but the doctor wasn’t sure what it was..... he was sent home with a prescription and a referral to an Ophthalmologist. He went to the Ophthalmologist today as suggested and that Doctor was curious why the clinic referred him since the reaction had nothing to do with his actual eye balls.... Maybe allergy medicine, blood work, and/or a referral to an allergy clinic would’ve been better. Just upset that he’s out more money for seeing a specialist and still unsure.

I worked in the medical field as a medical assistant for 9 years..EXCELLENT EXCELLENT service from the time I walked in to the time I walked out.. Where is the Service of Excellence award button and how many times can I push it??!!! I will be telling EVERYONE I know about the Mercy-Go Health Urgent Care in Edmond on Covell!! Go there! Go there! Go there! Dr Rodriguez was So attentive, listened to everything I had to say,, went above and beyond what I was expecting, The testing of A and B flu results were FAST! Staff was COVID READY AND PREPARED! They got me on my way to recovery with a no wait in line at my pharmacy with my prescription waiting for me...Thank you so much!!!

Fast, efficient, and very nice people! All of them. Hands down a No brainer place to go to if you want it done correctly.

Did a walk in for general health and was told by the male receptionist that I wouldnt be allowed to see a doctor without telling him out loud in front of other customers in the waiting room why I needed to see a doctor. This was after I explained I wasnt sick nor covid related, he still refused to allow me to write my personal reason on my paperwork and let the doctor read it and speak about it in private. Im currently speaking to lawyers now about the HIPPA violation he forced me to endure in front of others in the waiting area for his own personal pleasure.

Thank you for treating me like a human when I came for my Covid test...it was negative thank goodness.

The provider was extremely thorough and I felt like the staff AND provider cared about my well-being. The test also came back so much faster than expected. I will definitely consider returning in the future if needed. I was tested at Immediate Health the day before and they did not examine me or anything. Not a great experience there! Thank you.

There really good at what they do . But the nurse was a little rough with my nose .

The Mercy GoHealth Urgent Care at 228 S. Bryant Ave, Edmond, is an excellent facility with friendly, courteous and professional staff. Megan Mitchell, PA took the time to listen to my concerns and answer my questions. I definitely recommend the South Bryant Ave. location!

Very friendly staff. The wait wasnt very long. Listened to my complaint and fax the prescription to my pharmacy. Would definitely recommend this place!

The experience was quick and efficient. Operations show they care about my safety and the safety of others. I especially appreciated my nurse that wasnt comfortable drawing my blood as my veins are tiny, and also the Dr that got it first stick! Would definitely recommend!

Fast service, listened to my concerns, and gave good suggestions for treatment including prescription

Very friendly and made me feel comfortable and answered every question I had. Thank You

Being from Florida I contacted the flu while visiting my daughter and family. Being able to make an appointment and getting right in was extremely helpful. The staff were excellent and I would definitely recommend this physicality to anyone needing medical care.

Wonderful nurse staff and great facility. All equipment and tools seemed top notch. The doctor listened closely to all symptoms, asked questions and over all CARED which is hard to find sometimes. He then explained what was going on in detail as well as treatment. On top of that receiving a follow up call is pretty much of unheard of for urgent care in my experience. I Would definitely return and recommend to others. I would just like to express my thanks. Having a sick 11 month old that has been up all night is stressful and they were there to help. Thank you all for what you do.

This was my first time here. I felt miserable, which they’re used to, but they were still so caring and compassionate. The place was clean and the checkin was efficient. You don’t want to have to be at an urgent care, but I ever need one again, it will be this one.

Large lady was rlly rude. do not recommend .

They were awesome! They were nice, efficient, and patient with my kiddos! I walked in and registered all four of my kids 7 and under (2 of which with ASD, and all four with sensory sensitivity), completed testing, and was seen by their provider, with discharge instructions in about 30 minutes. The provider was awesome. She was playful in getting them to do what she needed them to do, and listened to their cues if they were uncomfortable. Our provider was Katrina Norman.

I was taken in a timely manner. The staff was courteous and kind. Satisfied with my care and diagnosis. Everyone is polite. This was my second visit! Completely satisfied

Quality of care varies wildly. Some of the staff are incredible and have helped me and my family with a number of minor illnesses, but I also had Flu B misdiagnosed as a sinus infection and ended up in the emergency room two weeks later. Bedside manner also varies. You might have a great experience here, but be careful.

We were visiting from out of town during the holiday season and was seen by Katrina Norman. My 2 year old was scared she had bugs and spiders in her ear..... just an ear infection but Katrina double checked for bugs and even let my toddler look in her ears. She was amazing with my daughter and the clinic got us in and out in 15 mins!!!! Best urgent care visit I’ve experienced! They also have a check in online so you can see if there is a wait or not.

I really like this place! I went in Tuesday morning shortly after they opened. My wait wasn’t long even with people ahead of me. The staff are really friendly and try to make things as comfortable as possible.

I was so very impressed, from the quick sign in at the kiosk, and delicious hot tea while you wait, the warm friendly receptionist and nursing staff, Dr was excellent-thorough, professional and kind, to the caring follow up call the next day. I will definitely be back when an urgent care is needed! Highly recommend.

Great and very polite staff !! Will definitely come back when I need a doctor and cant get into my primary doctor. You guys rock !!!

I’ve had to visit this facility 5 times for 2 children over the last year. With the online scheduling, I hardly ever wait more than 5 minutes before being taken back to a room. The doctors and nurse practitioners are very friendly and efficient and the facility seems extremely clean!

Everyone was extremely nice and the wait was much shorter than the emergency room! My husband had to get stitches on his face and the doctor did a great job. Very thorough-checked everything to make sure my hubs was okay. I would highly recommend going here if you need stitches over going to the ER.

The Nurse Practitioner and Staff were all great. It was an easy process to reserve online and then check in upon arrival. The facility was very clean.

Total disregard for patients time, dont covid test here.

Work on your online system please. We met our obligation to be at the appt at the agreed on time and had to wait 1.5 hrs to be seen, less than urgent response time. I understand minimum staffing and patient volume impacts response time, however, a multimillion dollar company should be able to account for this and inform patients that response times are slower than normal based on the avg of the days events. This would help us and other patients make informed decisions regarding where to seek treatment. At a minimum, the nurse on staff should keep the rooms updated on times.

Very nice facility and staff. They fixed me right up, no hassle. Thank you!

Very nice, professional, and fast. This is my second time at this facility and have had good experiences both times.

Everyone was great. I came in feeling like the walking dead and everyone was kind, quick, and helpful.

Fantastic service and they were very fast. This is by far my favorite urgent care clinic. The staff was very kind and helpful.

Very cleanStaff was professional and courteousNice coffee machineGood snacks

The visit went well, it was a few days later when they called me back to see how I was doing. I told them that I was worse, more coughing and now I have no voice. The lady just said I hope you get better??? Why even call if you don’t have a response I can bet the doctor never heard how I am. I have been a registered nurse for many years and I would never call a patient and then just blow them off like that.

Dr. Rodriquez is an excellent doctor. Excellent, professional service st this facility.

Faster more efficient then there counterpart on 2nd and Bryant

Went in thinking son had ear infection, instead of truly checking him over they said he had dehydration from a stomach bug 3 days before. So I followed instructions went to ER, spent over 5 hrs in ER waiting room to find out all he had was an ear infection and no dehydration. So now, I will have 2 bills.

Staff doing COVID-19 tests with no GLOVES.

Easy check in website, quickest urgent care visit ever. Nice, friendly staff. Everything was new and clean.

Great Dr and staff. Fast and friendly. Super clean

Horrible from beginning to end. Made an appointment online for 1:00pm. Arrived on time and checked in. Finally called back at 2:47pm. Saw provider at 3:20pm, who then argues with me about a condition Ive been dealing with for a decade. No respect for peoples time or people in general. Worst urgent care experience Ive ever had.

Worst healthcare experience I have ever had. I did the online check in to save my spot yet still had to wait a half hour past my appointment time to be seen, even though there were not any other patients being seen. I am still ill (thanks to incorrectly dosed antibiotics). I was told to follow up with them if it didn’t get better, when I did, I was told that I should contact my PCP since I wasn’t getting better.Oh did I mention they will bill your insurance and you as an ER visit when you go here. #ripoffThis place is awful.

Dr. Rodriquez was very informative during my visit.

Visit was short and smooth! Facility even did a follow up call.

Rude people they don’t even speak to you at all the wait is ridiculous and every time my baby cried they looked at me crazy.

Ripoff, I paid 125 for the visit and after a week they charged my bank account $240 without my knowledge

Ridiculous wait, support staff friendly but forget who pays their bills. Not some magic insurance company but the consumer....not busy and still just sit and wait.

New place interesting design.

Excellent services!!!

Excellent care, quick service

Terrible medical advice, would not return.