This place is HORRIBLE !!! bad communication!!! I will never go to this place again !! They have the rudest employees working there !!!! if i were yall i wouldnt go here ! go to the one in grand prairie its way better you will have a great experience there. But yall please dont go here its bad!

This is the best dentist Ive been to in years. Everyone is very nice, very patient, and give you the best care for your teeth.

All of the staff were kind and made me feel comfortable. I was provided with a detailed plan of care and costs which gave me the ability to make my own decisions regarding my treatment. I highly recommend them esp. for anyone with a fear of going to the dentist ☺

Out of all the dentist Ive been to in my life this dentist explain everything perfectly to where i could understand itAnd everyone there was so nice and made feel comfortable being there I want thank the Doctor for telling me the truth about my situation and what i would be facing THANK YOU DR. AND THANKS TO THE STAFF IN THE OFFICE AND MY GOD BLESS YOU

I love going to Monarch Dental in Duncanville, the office staff is so friendly and are always willing to make sure you feel comfortable during your visits. Mrs. Brenda is the best and most gentle dental hygienist in the DFW area and Kia is the best office assistant Ever!!!

Very good experience staff at Monarch made me feel comfortable.

I hadn’t been to the Dentist in quite some time.I get nervous and my anxiety keeps in big time.My trip to Monarch was very pleasant and they made me feel at ease. Every one in the office was very friendly and helpful. Anna who took my ex rays was really cool. I will make this place my home. Jana G

The entire staff is great. They make you feel very welcomed and comfortable. They made sure that I understood everything that was going on and was very attentive to my concerns. I would definitely recommend them to my family and friends.

10/10 recommendation! The people here are so nice! Immediately after my consult they prepped me and I got braces. They got me in and out. Also, the area was clean and tidy. The braces plan was very affordable and after being told by many orthodontists that I didn’t need braces, monarch told me i could and it didn’t cost me an arm OR a leg. I’m very thankful for the team that helped me.

Bad service. Communication was bad and very rude employees. Will not recommend anyone to go there.

I was very satisfied with my Dental care. The staff was very kind and efficient. Thank you so much.

My visit at Monarch Dental was very pleasant, friendly and professional.

All of the staff is great! I’ve been going to the dentist and orthodontist here for years and I’ve never had any problems.

Monarch staff are the most friendly, kindest and most detailed group of people I know from start to finish of my treatment I felt my experience to be great

The staff here are so friendly and they can laugh with you 😊

Everything about the office is great lady with the dreads on front desk is so polite and the dentist and the others in the back are nice as well don’t won’t to leave this dentist at all .

I found monarch thru a emergency service. The wait time for the Dr was a little long. I was called back for X-rays. Then taken to an examine room. When the Dr came in he didn’t introduce himself, just started going over my x-rays. I had infection around the tooth and he could not pull it because the medication would not work because of infection. He wrote a script for infection and pain pills. Appointment was made for a week to get the tooth extracted. When I went for the extraction the Dr couldn’t numb the area to pull the tooth. I told him he was hurting me, his reply was is it pressure or hurting. I told him hurting. He stoppedand said I need to go to and oral surgeon. I went to check out. The manger said I didn’t owe anything. I asked her to ask the Dr if I needed a another round of antibiotics. Because on the first visit he mentioned that he couldn’t pull the tooth because it would not get numb because of infection. I assumed I still had some infection. Then I asked for pain medication the Dr never came to speak with me . He told The manager for me to get tyneol or ibuprofen over the counter. That was the worst experience and customer service I have ever had. I will Not recommend that office to anyone.

💐I want to Thank the whole crew at the Monarch Dentists office in Duncanville off Cedar Ridge. Everyone was wonderful ❤, from the ⚘Receptionists,⚘Examiner,⚘Dentists and especially ⚘The young lady that actually cleaned my teeth.I will recommend this office to everyone 👌Thanks again for your AWESOME hospitality and service. God Bless You All..🌹Sandra 🌹

Most of the staff of great except for the Doctor. I was referred to a specialist when all I need is a filling.

Quick and Speedy service. Love the Orthodontist there.

The staff explained everything and all of them were so friendly and nice as well as helpful!

I came in on an unusually busy day and it took an hour to be seen. However, the service was great as always.

The doctor was not thorough at all. He huffed when I asked questions as if I was getting on his nerves. Then gave me a treatment plan that was overly priced. What they didnt know, it was a second opinion. The bedside manner of the doctor was the worst. I would never go back and I will never recommend this place. Its maybe good for older folks who does not ask questions.

Dr. Johnson(Ortho) is a wonderful doctor. Very knowledgeable, patient and friendly. His staff and front office are very professional.I enjoy my visits with him.I am very satisfied with his work

My visit on yesterday was excellent. The employees at Monarch were great and courteous. I look forward to my next visit.Marilyn Ford

The staff is friendly and walks you through every step of your visit answering any questions you may have. My recent visit was to have three wisdom teeth extracted and the experience was easy and quick. I would definitely recommend this dental office to anyone needing dental services.

Both my husband and I used Monarch. I had to have my crown redone only a year after Monarch did it. Money wasted also my husband had his tooth filled had to get a crown only after a year. Would advise not used this Monarch.

Very nice dentist and staff including the front desk. Made it a little less stressful for me. They are very accommodating on scheduling and explained all procedures so I would know what to expect. I’ve been to two other dentists in Duncanville and this is the best.

I‘be been going to Monarch for over 15 years & they have taken very good care of my teeth and my health issues.

All staff was friendly and helpful. Received quick attention and was told about needs in a nice fashion.

The wait time (35 minutes) was pretty descent during this visit. The hygienist showed care and compassion and the front desk people were polite and nice. I would have given a 5 star but I felt a touch of water on my lips before the hygienist started using the water so threw me into some mental processing about how that could have happened.

Dr. Johnsons very knowledgeable, however, I dont agree w/the procedures. I am very disappointed with their service. After acknowledging Monarch staff doesnt care about anything but their funds, Im fed up. Im tired of not being seen by ortho because he only works two days at that location. The receptionist tried to reschedule my appointment for two months later & thats unacceptable. Its not the first time either... Either Monarch needs longer hours or the clients should be able to choose another location & time frame thats suitable to our needs. Please DO NOT SEND ME A COOKIE CUTTER STATEMENT FROM THE OFFICE, but an email stating how this will improve as of now. Thank you!

My son got new braces he is ecstatic! The experience was good for him. The paperwork and financing process took too long and had to be changed. In the end the cost was less so I am happy.

Arrived early for an appointment to have a veneer re-cemented in place that popped out. The dentist who saw me never told me his name. He replaced the veneer and it’s crooked, plus he pushed it too far up so that tooth is shorter than the teeth on either side. Less than 24 hours later, it popped lose again.I cannot wait till my dentist reopens his office.NEVER go to this place!!!

Let me start by saying I hate going to the dentist, but I loved every minute of my experience at Monarch Dental. They had a beautiful, kind, courteous and very professional staff. They made me feel like family. All procedures were done with extreme care and patience and my results are amazing. I will recommend Monarch Dental to anyone looking for a family oriented dental office with service of excellent quality and wonderful staff that exemplifies a good/caring work ethic. 5 out of 5 stars in my book!!! ⭐⭐⭐⭐⭐

We love Monarch!! ALL staff are very professional, and polite.. My family has been patients of Monarch since 2014 or before, and we dont have any desire to change!! We moved to Grand Prairie 3 years ago, and I dont mind the commute through traffic at all.. :) Ms. Mallory

Havent seen my teeth this clean ever. The hygienist Mai did an amazing job and Id recommend her to anyone. Very professional, swift, and pain free.Now wheres my glass of red wine😂😂😂Thanks guys ... Cheers!

I was so nervous.but the staff put me at ease and made me feel safe and calm. And they didnt hurt me at all😁 I highly recommend monarch in duncanville. Best dental experience I have ever had.

Service at Monarch Dental in Duncanville was superb! The team was fast, friendly, and very efficient. The staff made my children feel very comfortable and welcomed. Everyone had a great sense of humor and created the perfect environment of hospitality. Need to see a dentist? Visit this location and youll be extremely satisfied!!!

Very nice and the dentist did an excellent job!

The team worked quickly and friendly. I actually came in for a possible new retainer after an assessment, braces were recommended (I already knew my gap opened too wide) and put on the same day.

Amazing and comforting staff, I went in to get extractions in four wisdom teeth and of course I was nervous that caused me to have high blood pressure and I noticed that the nurses were trying to calm me down so sweet loved everything. One thing I would change would be waiting time, we were there for 3hrs on a procedure that took 20-30 mins but other than that great.

Practicing safety during this time is very appreciated. Great job Monarch!

My cleaning was pretty good! The only issue that I had was the time it took me to get seated after I arrived. However, I understand that I was seen as soon as possible. Overall, decent visit!

Went in for a visit Tuesday 5/26 for a root canal, the dentist was NOT FRIENDLY, never introduced himself (don’t even know his name)! Referred me to endodontics, went back for him to finish the root canal procedure, he had numb me! He never once asked me could I feel it, just go to injecting me & starts the procedure, I ended up leaving w/out the procedure being done! Seemed irritated, will never go back to this location! He is not a good dentist (in my opinion)

I have to say that I have been very disappointed with my experience here. I was scheduled twice to have my wisdom teeth pulled, only to come in once and be told the surgeon wasnt in that day and another time called to reschedule cause the surgeon was in that day either. I also, scheduled my daughter for a cleaning and an appointment to see the orthodontist, only to come in and be told the orthodontist wasnt in. We also waited almost 2 hours that day to be fit in for a cleaning that was scheduled.I also came in for some dental work that involved several teeth. Soon after I started having tooth pain on a tooth that was fine before the dentist touched it. When I initially told the dentist about the tooth pain he advised me to finish an antibiotic that was given to me for my wisdom tooth. I still had tooth pain. Then he advised me to see a specialist who said I needed a root canal. I came back to see why this happened after my procedure, only to be blown off by the dentist and referred to another dentist. I am so done with this place. They are inconsiderate of peoples time and dont care of there patients.

I had a great experience except for one thing.. what l was quoted agreed to, and paid additional fees came up later because of a mistake not on my part but whoever put the quote together... Thats not fair to me

The staff is courteous and professional. They didnt do any unnecessary procedures, and went out if their way to make sure I got my teeth cleaned. I love my dental hygienist!

Being a patient at this Monarch office made me right at home! The hygienist did a great job making sure that patients were comfortable. I almost fell asleep during the procedure. She explained whatever she was about to do. Its almost like she was teaching a class as she cleaned my teeth. This place deserves 5/5 stars for the service it gives! Ill be back soon!

I loved my dentist and her assistant.She makes sure Im comfortable at all times.She listens to me and makes my stay/treatment fun and NOT fearful.Even if I have a cavity I look forward to seeing my dentist.

Every one wes just wonderful service was great looking to future appointments and so is my mouth😊😊😊😊😊

Hello everyone, my visit is always incredible here. I so enjoy the staff and the Orthodontist because they make the horrifying visit at the dentist so much easier.By the way, I just had a crown repaired. I am smiling again. If we have any cracked, discolored, or broken damaged teeth, it could affect our confidence and our smile. Go ahead and make an appointment. This location has easy payments in case your insurance doesnt cover the full bill and get your confidence back! I did. 😀 Thank you. Hope to see you there!

Dr. Stimpson was great! My daughter and I both love her! She, and her staff, are extremely thorough and a joy to be around. The atmosphere was awesome. I loved her personality and her manner. I definitely recommend giving her a try.

I went in because of an advertised promo. Their desk clerk initially told me my insurance would actually cover it for free, but it turned out it would just go toward my deductible. (They were able to fix it and I just did the promo deal.)But they werent able to do some more advanced work that I needed, and it was rather impersonal with docs being rotated through a bit too much, I think.And you do need to be careful what services you consent to, so as to not spend too much.

I chose this place because of good reviews. The day I came in (Today) I wanted to get information on what my insurance covers and the lady at the desk basically said I need to call my own insurance and figure it before I come back in!? Are you serious? I’ll just go somewhere else.

The staff are always friendly and courteous. I love my Doctor. She always takes time to answer my questions and she explains to where I understand.

Ms Ginger was very pleasant and expedious checking me in and out. The new doctor I like. He explained to me every step he was about to take while taking care of my broken filling. His assistant is very efficient too. Process completed in no time. The only thing I wish is that everyone that had contact with me would had asked me if I had taken my antibiotics.

Man it sucks here. If u go here stay away from the black woman with black Glasses. I went to mint dentistry and got treated good there and they are inexpensive . Im not bring my family here. They rush you and they are rude. Trust me dont go.Mint dentistry is the best. Plus get to see movies or music and a massage chair. Private. I love it there. The people who is writing the reviews the work there. Place sucks.no stars

NO ONE IN THEIR RIGHT MIND LOVES GOING TO THE DENTIST! However, Dr Carol Wald made me feel special, important, and has been the ONLY dentist in my 62 years NOT to be judgemential about how I failed! She’s great! She’s now the only dentist that I’ll go to! And, her assistants, just love their work! Thanks also to Bianca that got my appointment set up!!!!! Thanks Dr. Wald!!!!!

Im very pleased to have my family dental care at this office! Doctor and staff are very nice and professional. They treat and care for patients like treating their own family members. I would refer this office to everyone I know. Thumbs up all the way!!!

I love the lady that cleans my teeth. She is very friendly and does an excellent job. She always shows me how to floss properly to maintain great dental hygiene.

Went there for a root canal gave me antibiotics schedule me somewhere way in Lewisville couldnt make appointment do to work. Tooth problem came back they denied me treatment 2 days before Christmas. Told me doctor was gonna be out of town to schedule after Christmas so Christmas I was in pain so I called the day after Christmas still denied me treatment if you are a lawyer feel free to contact me this is not right no person should suffer this type of pain..

Monarch Dental’s staff is phenomenal. I was seen for a consultation in under a hour, and I was thoroughly impressed with my visit!

Office was running behind schedule but didn’t let me know. I work nights so I try to adjust my schedule. I would like to know when this happens so I can reschedule when necessary. I waited over an hour. My text times were also confusing. I got two texts for two different times and confirmed one time on the same day.

First class service. The staff, Dr. Paula, were very friendly, professional, and were very precise, clear, accommodating, in providing a solution, and next steps. Well done....Well done.

I love the whole staff! We have came in contact with everyone from the front office people to hygienist, dentist, dental assistants and Ortho. They have all been great. I would definitely recommend this location!

I have been going to monarch dental for about a year and half and I have always experienced kindness as well as professionalism. The staff from the front to the back make your visit enjoyable...

Nice staff. Everyone was super helpful and nice! Just set my next appointment.

Dental hygienist is amazing. Meeting with new Dentist now2 thumbs up

Im very impressed with Dr. Cartwright and Monarch Dental. We were in and out of the dentist office with two extracions in an hour. Staff very friendly and very helpful.

Have a question just want to replace my parcel. But they wont to pull teeth that I dont need to be pull.just need my parcel replace

The staff and dentist was awesome....I wouldnt dare go anywhere else. The best dental experience I have ever had!

Nice friendly staff nice set up om the inside very informative people

Front desk and schedulers are always so kind and respectful to hear what you need. Services are great, clean and of quality.

Staci Clark is awesome & so helpful. She answered all my questions about braces for my daughter and is super professional. Highly recommend this location and appreciate her help!!!

For years I had been afraid to go to the dentist because of bad childhood experiences. I was nervous and tense before my procedure but started to relax during the process. It was not what I expected (harsh and painful) and Im glad that it wasnt. I really like this place. The staff members that I encountered were polite and professional. I will recommend this location to my friends and relatives!

The staff wasn’t terrible, but I did waste 2 hours of my time to have them tell me they didn’t see anything wrong with my tooth pain when there IS something wrong. I won’t be coming back.

I absolutely love them team at this office, they are quick to resolve any concerns that I may have and are very very helpful. Thanks so much for all the help!!!! They have restored my faith in the dentist!

Received a coupon in the mail for a $29.00 cleaning, x-rays and special rinse. I knew they would be trying to sell me more services but I also expected to receive services as advertised.....They did a bunch of x-rays and recommended since I had had periodontal disease 25 years ago that I needed special treatments. I have had NO problems since then and have kept up regular visits with the dentist.. I had no cavities or problems but they would not clean my teeth, even though I only needed a basic cleaning. They would reschedule me to have my teeth cleaned at a later date....at an additional fee. What a rip-off......beware.

Appoinment made at least a week in advance however the hygenist was not there at the Duncanville location. This is the very reason what led my husband to leaving last dentist. Remember time a way from work matter to US too. Thanks

Honestly the most friendly people ever! All the employees there were so kind and actually tried to interact with their patients to get to know at least a little about them. Also, it was a huge help having Charlette there to help translate for my mother so she could know about the procedures being done on my younger siblings. Yall dont miss out Dr. Stimpson is the best!

Two days ago i chewed down on something and cracked a filling. they made an appointment for me which was within days not weeks or months. i was in for my appointment and they took real great care of me and in time for the HOLIDAYS. i absolutely love love love my Dentist and Staff.

Brenda is an awesome dental hygienist! I enjoyed my visit!

Fast and efficient for my first time at this office.Staff are wonderfully pleasant.I specifically noticed how well they treated their regular patients as they were inprocessing me.

Great place! Dr Stimpson and staff are awesome very patient answer all my questions and very clean! Will definitely recommend to friends and family!

I dont like the fact that they dont give you any treatment whatsoever but bill your company

Dr. Stimpson and her team are the best! She’s so personable, funny, & efficient! I’m never going to anyone else!

Dr. Stimpson is one of the best doctor I have encountered as a dentist, the office personal are professional , kind and helpful. It has been a wonderful journey.

I went in the office and the ladies there made me feel very comfortable they are very friendly and thats what makes a good experience

I simply love Monarch Dental in Duncanville.Everyone there are kind and very professional.Dr Walh,just finished my dentures,I am so satisfied,they are beautiful.She is a professional .Alma Green.♥️

The staff and doctors are excellent! They care and provide exceptional service!!!

Just had my teeth cleaning done today and Ive been healing up very nicely from my wisdom teeth extraction procedure. Thanks to Dr. Stimpson and the rest of the staff at Monarch Duncanville! They are awesome!!!

Everyone at this facility is real nice the dentist set down and explain to me the process and the procedure and what to be expected of the process it was very easy it wasnt painful it was very relaxing.

After getting a filling, not only did I have to go back and get it fixed because they built the tooth up too high, but because they drilled all the way to the nerve to place the filling, now I need a ROOT CANAL on the tooth, but not at Monarch. Good for cheap cleanings but trying to be cheap on this problem ended up costing way more.

I had a great experience. They were able to accommodate all of my needs.

Enjoy working here with this wonderful doctor and staff. Awesome patients as well!!!

Everyone was very professional, but I came in for a toothache, and I had $150.00 for an extraction. Instead, they do all these xrays and evaluations, and talked about what needs to be done. So when I left I owed $140.00 for their services, and I still had my toothache and no money left to come back the next week for an extraction.

Professional yet warm, Dr Wald made sure I was as comfortable as possible.

I literally can never get in to see Ortho.. I should have had my braces off by now and they keep extending the timeframe. Very frustrated!!

Ended leaving without being seen sat in the waiting room for an hour and when I asked the OFFICE MANAGER how much more longer she was clueless and proceeded to tell me that itll be another 45 minutes for me to be seen by the orthodontist which is funny because I wasnt there for the orthodontist. Then she told me that she has no idea how much more longer to been seen for a toothache which is wrong again because my visit was for an exam, cleaning, & whitening. Told her to cancel my appointment and will be changing my primary dentist.