I honestly cant understand all the bad reviews on here. I have been banking here for well over a decade and I love 5 Star. The people are very nice and I have never encountered any type of problem that wasnt handled professionally and quickly. Plus never a service charge like other banks. This is a great place to bank!

Having been a member for several years without issues, as a first responder to have been in an terrible accident and be on FMLA and have Colonial accidental insurance being deposited, my account got low while awaiting my check. I did however have a loan In owed a whole $214!!! Lol so while at the store aware of only having $23.00 in my checking I needed some simple items till Friday. Eggs, Milk... They locked my card!!! I called and Erica repeatedly said she unlocked it and she didnt. Thanks for your honesty... Im looking for another bank! Currently in a lawsuit and would never trust you with a large sum of money!!!

I am a new customer and my first contact with customer service in Dothan,Al was very discouraging. I forgot who I talked to, but she was very rude. I am probably going to keep the account, but I hope I never have to talk to a customer service agent ever again. I asked about paper checks via messaging, but have not had a response, so I dont know how to plan ahead.

Changing to this bank for convenience was a Huge mistake.When i use the drive thru ATM at the closest one to my house, not only do I insert my card, but I also need to enter my entire SSN. Whats the purpose if the card plus all the additional button pushing? I would understand if I was Just using my account number, which is an option.I buy groceries online from Walmart. Ive been doing this since they added this feature, so its not new to me or my account. The past couple of months, I am unable due to my card declining (even when theres is sufficient money in there). I get the text message for fraud alert and always reply yes this is my transaction. It then tells me my card will work and to try again.After tons of frustration, I finally called 5 Star and was told that their policy is to only approve $250 for Walmart. I specifically asked if there was any way for me to know this other than to call, she replied No. While the person I talked to was nice, polite, and helpful, its the policy of 5 Star thats annoying. I grocery shop online once a month for my big staple items. Why cant the cap be lifted if this is a regular purchase?Ill be going to another bank for next pay period. This isnt my only complaint but I think Ive written enough.

Wish I could give zero stars. Convinced my grandmother to sign up for a credit card to help her loan. These people should be investigated for predatory lending practices with the elderly.

Terrible people. Do not waste your time at this place. The name should be changed to NO star credit union.

If I could give them a negative star I would. I have never seen such rude people in my life. The branch on Fortner St in Dothan,Al has the rudest people. You never treat your elderly with disrespect, because you are gonna be one and Im sure your parents are elderly. So Mathew I pray that you will ask God to forgive you for the way you treated the elderly lady that came in your branch. Then when she called back the person on the phone was the worst. I see why a lot of people are leaving Five Star and going to other banks. So if anybody has to go to the Five Star on Fortner St in Dothan,Al please bypass this Branch better yet take all of your money out and go to Avadian or Wells Fargo.

We have had very good service for years!! We are so happy with every employee we have dealt with downtown and on 84 Thank yall for being so sweet!!;)

Prefessional friendly staff and a great bank that invest in their neighborhood.

Sometimes but not all these people can be fairly rude. Not even most of the time but just enough to bother you and make you not want to come back. Also several years ago they allowed someone I do not know to use my account to pay their bills.

Loan department very sneaky and underhanded. I was told that direct deposit would be routed into my saving account and I could make a payment to my loan when it gets there instead money was directly into loan account in its entirety leaving no funds available. I had hoped this was a mistake so called to try to fix what I thought was an error but to my surprise when I spoke with the bank I was told that this was done purposely. I then asked for the supervisor of the person whom mislead me so that perhaps she could listen to the contents of the previous call she starred she was the supervisor and she was the one that did it and that they do not record the call. She was rude and showed no empathy or sympathy for the situation. I am not upset because there was payment made on the loan but I feel the way it done was unethical and not very professional at all needless to say you want to be able to trust you financial institution however this one I will probably never trust again as there is nothing in place to back up what said in a phone call by them. Also in addition there is no after hour customer service line so if you have an issue after 5pm or work those hours your screwed

I love my Bank( Credit Union). They treat me like they know me every time I walk in the door or call.I will never bank anywhere else!!!

Ive been with them for 6 yrs.and I honestly wont go anywhere else.I wouldnt have credit if it wasnt for their help.Theyre always friendly and eager to resolve any issue I have. Had to edit cause we having some issues since theyve changed.

Great people and service not to mention good ole Roosevelt!

Very unprofessional services ! Bad communication and lack of sympathy ! I don’t recommend using candice white or Codie culver if you plan on getting a loan! Worst experience ever ! They ignore phone calls and emails ! I hope in the future to have two completely different people !

Love the people here they are always so nice.

Please DO NOT BANK WITH IS THIS CREDIT UNION BECAUSE THEY DO NOT DOUBLE CHECK THEIR WORK WHEN PUTTING YOUR INFORMATION INTO THE SYSTEM AND YOU COULD BE PUTTING IT IN THE WRONG ACCOUNT AND THEY DO NOT CARE.... PLEASE DONT BANK WITH A BANK THAT DO NOT DOUBLE CHECK YOUR INFORMATION TO SEE IF IT RIGHT. WHO WANT TO BANK WITH A BANK LIKE THAT I DONT. DO NOT BANK WITH THEM...

Great service, great rates, great app.

Very nice people an helpful

Associates pleasant and helpful

Very unprofessional