Best place to get a Mac fixed the right way. The worker there was very helpful and honest bout everything. He had my Mac fixed in no time. And he helped me with every question I had, and showed me how to do this and that what to expect later down the road. Not to mention the pricing was very good for what he did.. Even told more bout which Mac to buy and how soon to buy it.. Overall they were very very good at they do.. Thank Mac Tracks of Denton TX.

I was looking for someone to help me out with my Mac & when I called the gentleman Jason was super helpful & very knowledge & so I went to the store & was very impressed with how he was & I felt very comfortable leaving computer & the price for the repair was so much better than I expected so I am going to be referring all of my clients & family & employees. So Thank you so very much for making this such an excellent experience 😊.

The first time I called I received above and beyond customer service. The second time I called when I was ready to proceed with my repair, the representative was rude, argumentative, condescending, unprofessional and told me he couldn’t help me. When I explained to him my previous experience and information provided by other technicians, he told me I was foolish. I do not recommend this service because he in no way attempted to attain my business when I had called specifically to schedule a repair.

Best place , especially for thorough fix ups. Honest, reliable, takes thier time to actually understand something and how it supposed to function !

They just make stuff up about apple certification. They definitely make claims about Apple certification that blurs the line between that and Apple Authorized. They also sound like they inflate labor charges, as a flat-rate labor cost became an hourly rate as soon as I expressed interest in the service.Beware.

I have taken my computers to Mactracks several times and always received top-flight treatment. The quality of their work is unsurpassed; their professionalism is beyond approach. Jason is a treasure; he explained every part of their service until I was completely clear. He, as a representative of Mactracks, has not only repaired my laptop, but he has taught me how best to use my computer, that is, informed me of practices that might shorten the life of my computer. And value? I believe that their fees are fair and appropriate. So, the true value of Mactracks is that they offer all of this at a fair price. Obviously, I recommend them highly; they are expert.

My son dropped some water on my MacBook so I took it in to this shop, JUST TO DROP IT OFF I HAD TO PAY 90$. Then I was told it would be 48hrs before it could be diagnosed. They didn’t get back to me for a week. A week is a long time to go without your computer during a pandemic where everyone works from home. A phone call to let me know they were working on it would have been thoughtful and professional but no, zero contact. Then I get a call saying the “quote” is ready. Just to have them look at my computer it’s already cost me almost 100$. Now they call and say It will be 890$ to fix my computer but they aren’t sure whether it will work or not. To transfer the data to another device it’s going to be $190. I’ve been in the IT world before, data transfer isn’t hard and considering I’ve already paid 90 I assumed that the remainder of the cost would be 100$ but no, looks like it’s the 90$ to give me a quote and 190 to transfer data and 890 to fix. This computer sells new for under the cost to “fix with doubts of working” what a total joke and waste of time and money. I’m going to go get my computer back and find an honest company to help me, stay away from this company it is a total scam.

I had a problem with my computer booting up, and they charged me $90 for a diagnostic fee, once they figured out what was wrong they lied to me and tried to charge me $200 for a new hard drive and what not, when really it was the hard drive cable that broke, which you could cheaply get for $10 and it is a easy replace.

Took my macbook pro for liquid damage, and Jason was really helpful guiding me through the process of what would be done to prevent further damage. Ultimately, the repairs were deemed too expensive to consider as a logical option, but Jason nonetheless provided alternatives for me to consider which I greatly appreciate. I would definitely recommend Mactracks to others in the area needing diagnostic or repairs in general you wont be disappointed.

Jason is amazing! So helpful and patient in explaining what is needed. Very friendly and knowedgeable. I would recommend him highly to anybody experiencing issues with any kind of Apple product.

Amazing service and super helpful. I decided to go with the place to repair my MacBook Air because over the phone I felt confident they’d take care of me. I was right and further so, as they threw In a number of free parts for me because I’m a student and I’m so happy I decided to come here. Would recommend over any place in Denton to get your computer repaired. I had water damage and only had to wait a couple of weeks during a global pandemic where everyone needs a computer and (great and helpful) Apple has closed during this time, so they timeliness and efficient service was great. Trust these guys!

I went in to get my MacBook repaired, and this store was so accommodating and helpful!! After having told them I was a student who needed the computer up and running by noon the next day for an online class I had, they generously put my repair at the front of their queue, and they even stayed late that night to finish my repair in time!! I highly recommend this store for anyone who’s wanting considerate, well done, and timely repairs to their Macs.

Mac parts are just EXPENSIVE, but Jason did an excellent job explaining what I needed. He was also super helpful and gave me a little discount because I had to wait 2 weeks for my part. I have used them before and I will continue to use them again.

This place is awesome! Due to corona all other repair services like Geek Squad/Apple Store are closed. Embarrassing to admit but I have damaged my MacBook in a similar way before and took it to the Apple store and they told me it would be $800 (basically the worth of the laptop) to fix. Had similar damage to my new MacBook and they gave me a price less than half of that. Jason is a super friendly guy and can educate you in an easy way.

After making a trip to this place on a Saturday, without calling them first, and was under the assumption they had all parts on site (poor thinking on my part), I had no luck getting something seemingly simple replaced.The following business day they called me and were concerned about not getting me help on Saturday. They said they would order the parts I needed and let me know when they were in, so I would only have to make another trip and would take care of me while I wait.Their concern for making sure I was happy was impressive. They not only fixed my issue but verified that my other items like parts were in good shape. I dont think I could ask for more!

Repaired our Apple Mac Laptop last week and now this week its doing the same thing it was doing when we took it in for repair. Called to ask if they would fix it again, they said to bring it in and they could assess how much it would cost. Why would I pay to have them fix it again when they clearly didnt fix it the first time. Headed to another place to seek repairs. Wasted over $400 for non-repairs done by MacTracks in Denton.

Mactracks is amazing! Jason was able to fix my computer quickly, perfect for a college student who is on it just about 24/7. These guys definitely put a lot of heart into what they do, wanting to serve their customers right along with catering to their tech needs. Highly recommend!!

I called about my issue with my 2011 MacBook Pro. The technician on the phone knew exactly what needed to be done and provided a $$$ amount right then and there. I took the computer in and had it back within 24 hours, and it works GREAT!!! Faster speed, more storage, AND NO DATA LOST!! That was the most important thing for my wife and I, because all our important pictures are on our computer! I would recommend this company to anybody!!!

I came in one day to get my Apple watch fixed. It was under warranty and they told me it would take between 3-5 business days for them to ship it to Apple and back, but it came back in two days. I was very surprised. They were very polite and I did not have to wait like at the Apple store. I just checked it in and they even helped me take my watch off my Apple ID account so it could be shipped to Apple. The place looked very presentable and safe.

The screen on my MacBook Pro was cracked and I called several places only to reach voicemail messages and no return calls. I called one place in Lewisville and the Apple Technician was on vacation for two weeks. I really needed my MacBook fixed so I called this place although hesitant because of some of the reviews. Jason was super knowledgeable, assuring and kind on the phone. I dropped the computer off on a Friday afternoon and my computer was fixed the following Tuesday. The guys were super nice and the communication was excellent. I received several emails and phone calls after the diagnosis with different options for replacement. I chose a new replacement and although pricier than the other options the computer looks great and works like it did before the screen was damaged. I thank Mactracks for getting my computer fixed and back to me in a timely manner.

They were very insightful and extremely helpful! I had a great experience using them to fix my mac and I wont take my apple products anywhere else! I would definitely recommend trying these guys before going to the Apple Store!

This is by far the best repair store I have been to. Not only were the employees very friendly, but they went above and beyond to make sure I was happy. They did more than what I asked for to make sure my computer was fully functional and didnt even charge me for the extra things they did. Would recommend MacTracks to anyone in a heartbeat.

I cannot say enough good things about Mactracks. They got my 2009 IMac, which was barely running, working like new—at a cost much cheaper than buying a new one! I am thrilled! Jason and Javier went above and beyond every step of the way, making sure I was completely happy with the work. Super knowledgeable and super generous. If you have a problem with your Mac, go here!!! No wonder they are endorsed by Apple. These guys really know what they are doing.

I went to Mactracks for a battery replacement on an older iPhone. As another reviewer mentioned, the Apple website lets you schedule an appointment, even though batteries very likely wont be available when you show up as theyre in short supply at the current time. However, the staff at Mactracks went out of their way to make sure I was satisfied and and to take care of me as quickly as possible. Once a battery was available, it was handled promptly and in a quality manner. The only negative is that they call you when a battery shipment is received and you have one hour to show or they make the battery available to another customer. Fortunately, they called me to make me aware that a battery was available just as I was leaving work for the day and I was able to get it replaced that day. It worked for me, but I would suggest a little more flexibility (maybe 24 hours to arrive) would be more reasonable. Other that, it was a very good experience.

Jason and Javier were amazing!! My computer was broken after a mishap with champagne (weve all been there) and they did everything in their power to make sure I was set. Being a college student, I rely on my computer daily and dont have too much money so I was extremely relieved to find out that my computer repair was going to be affordable and only took a week. My computer is in amazing shape now and they did everything in their power to make sure I was happy. And I didnt have to drive all the way to south lake and wait for an hour to be taken care of. I will forever tell my friends about this place thank you so much guys!!!!

When I first went to them, they were helpful in telling what was wrong with me computer. Then they offered my a discount if I wrote a good review for them. So I did. Then a second time my laptop crashed and they told me what was wrong with computer and charged me huge prices for my laptop. I was low on funds so I couldnt replace everything I needed. They charged me $92 dollars for a hard drive cable that you can on amazon for $10. And when I bought an internal hard drive for $100 dollars, I was under the 30 day warranty. I took the laptop without the cable, because I couldnt afford. When I got the cable replaced somewhere else, the hard drive didnt work. So I returned to the place for a refund for the hard drive and the manager told me that because I used the hard drive, I couldnt get a refund. So my advice, go somewhere different.

Thanks so much mactracks! My computer is working well and it came back in a timely manner. Very nice service. Especially from a tall boy named Ben. He was very helpful and polite. They were all very helpful. Couldnt be happier.

DO NOT GO HERE. Honestly just go to an actual Apple Store.My laptop would occasionally freeze and I brought it in just to ask some questions. They charged me $50 just to tell me that I didnt drop water on it. Then they said it would take two business days to determine what the issue was and how much it would be to fix it. I called them multiple times after three days and they would say the mechanic who took my laptop hadnt even started and wasnt in. It wasnt until when I called them 6 days later that they ran the diagnostic on the phone with me and told me it would be $800 to fix. Never again am I going here. Wasted so much time -.-

I took my computer in to see what was wrong with it, because it would not turn on. I decided to pay the $50 to get a diagnostic to see what was wrong with my computer. They took my macbook and told me that they would have a diagnostic for me within 48 hours.After 4 days of no one calling me, I decided to call them and see what was wrong with it. After they gave me a $ amount of how much it would cost to fix, I told them that I was going to come in the pick it up (because it was pretty pricey). They told me that they would put it back together and call me the next day to tell me it was ready. They never called me, so I had to call them again and ask if it was ready. When I went in, it still was not put together.Overall, my experience with Mactracks was terrible. I am a college student and use my laptop frequently. After two weeks of phone calls and terrible customer service, my computer is still not fixed. If you have an apple product that is broken, I would consider looking elsewhere to get it fixed.

Javier was very friendly and informative. He fixed the issue with my Macbook in a matter of minutes. Ive always been hesitant to go anywhere except the Genius Bar, but will now go to Mactracks any time I need help with any Apple product.

I was directed to MacTracks through Apple Care and was pleasantly surprised by the result. I simply checked in my MacBook, and I received a call a few days later saying it was ready for pickup. They fixed my screen, which was covered by Apple, so quickly and efficiently.

I had an issue with AT&T and the insurance they sold me for my IPhone. AT&T did not give me an option to get it repaired their only solution was for me to upgrade to the latest version of IPhone. I went into Mactracks without an appointment and explained the situation and multiple people came out of the back to try and help me. They ran diagnostics on my phone and confirmed what Apple had told me over the phone and the phone had to be replaced. They took care of sending it in and getting it back to me within 3 days. Jason was so kind and went out of his way to help me. I have recommended and will continue to recommend their service to everyone I know.

If I could go lower I would give them a minus star. I brought my IMac in to diagnose a noise that it was making while running. I suspected the hard drive but wanted to be certain because I didnt want it to crash. The I paid $48. for the diagnosis and they said I needed a new hard drive and data transfer but I declined and wanted to retrieve my computer so I could back it up and use it till it crashed. When I got it home, it wouldnt boot up at all. I called the Denton Mactracks up to request they put it back to the condition I brought it in and they said, Sorry, you signed off that we wouldnt fix the problem. I told them I wanted it returned to the condition I brought it in and they said Sorry, cant help you. Terrible service and a hostile attitude!! Im going to complain to Apple directly - BTW, when I went in to pick up the Mac, a woman was there distraught that her 2 year old laptop was crashing and would cost hundreds to repair - makes you wonder about this shop. Take your equipment to a real Apple store for honest repairs.

Before I signed any papers, signed out of my laptop, or was aware that these guys would open my entire computer, they went and broke my computer case. I emailed relentlessly about it with pictures and evidence but they did nothing except stop replying to me. So unprofessional...

Taken 2 MacBooks to MacTracks and they’ve been nothing but professionally helpful! It’s nice having an authorized provider close by, and they’re usually not as slammed with appointments as the Apple Stores.

After purchasing a new iPhone for myself, my mom decided she would like to have my old one (an iPhone 5s). I wanted to make sure it was in good shape before I gave it to her, so I took it to Mactracks in Denton (per a suggestion from Apple) to purchase a new battery. The person with whom I spoke at Mactracks was really helpful and professional (I feel bad that I forgot to ask for a name). The diagnostics on the phone indicated that the current battery is fine because I hadnt really used it much and the Mactracks rep said, that if I insisted, I could buy a new battery, but that it seemed wrong to sell me a battery that I didnt need. I really appreciated the honesty and there was no cost for the diagnostics either! The experience was very positive for me and I will definitely go back if I ever have issues with my new phone or iPad.

DONT BRING YOUR COMPUTER HERE. I was hired by them and they lied about certifying me. They’re not Apple certified, so any repairs they do will void warranty and they definitely do not repair your computer correctly. It’s more of a rig it together and hope it works type deal.

They were able to get me a new screen for my Macbook pro a lot sooner than the Apple store was quoting me. They Apple store was quoting me 5-7 days for a new screen, and Javier over at Mactracks was able to get me a screen in 3 days.

My MacBook wasnt taking a charge and was referred to MacTracks by the Geeks at BestBuy. The technician had me remove my cover and register into their system. He resolved my issue very quickly and I could not be more pleased with the fee and time invested. I will definitely go back if I have another issue with my MacBook.

The guys were very polite and knowledgeable. Even though I was a walk-in they got to me quickly and did an excellent job servicing my broken laptop.

Ive had over ten computers repaired here since they first opened this location, and I have nothin but good things to say about their service. Every repair I have sent their way has come back in the time frame they gave me, and they have always done exactly what they said they will do. I have nothing but great things to say about the guys over at mactracks!

Took way longer than the expressed amount of time to tell me that they can’t fix it. Left a ugly label which could have damaged my iMac that they didn’t remove and caused me so much stress to remove without damaging my screen or body. They also Installed some malware that i can’t remove causing my iMac to be even slower and makes me want to not use my computer at all. This was under warranty by Apple and nothing was done to fix my problem... one guy who answered the phone I could barely understand and wasn’t helpful or seemed like he didn’t know what he was talking about, another guy was super nice, but so not impressed, and actually very upset and disappointed with the service.

Great service! If you ever have a problem with you mac computer you need to take it to Mactrac, excellent service! I was so blessed the way they treated me! I highly recommend Mactrac!!!!

I have taken my Macbook Pro 3 times now and received outstanding service each time. They are professional and have in depth knowledge and expertise to repair your PC. Ben was very helpfull

The hard drive cable went out on my wifes mid-2013 MacBook Pro (a common issue with that model) and there was a wait at the nearby Apple stores so I decided to take it into Mac Tracks to get it fixed faster. Big mistake. After paying almost $50, they told me they needed to replace the cable and hard drive and quoted me $514! I told them no and picked it up. I bought a replacement hard drive cable on Amazon for $10 and installed it myself and the computer has now been running fine for weeks. My recommendation is to stay away from this place unless you want to get ripped off. And they left a sticker on the MacBook which we still havent been able to completely remove.

I brought my thunderbolt display in to have a cable replaced knowing that it was causing my screen to flicker, as it was a common issue.Customer service was horrible. Every time I received an update was due to the fact that I called. Mactracks claimed they were unable to diagnose what was wrong with my display and still charged me $50.Now my display won’t even turn on. So now my $1000 display is broken thanks to mactracks.

These guys knew I was on a moving deadline and made it their priority to have my MacBook up and running in

I took my phone in to get repaired from a battery issue and they only took an hour to repair it! If youre a student, go here to fix your issues because they will take care of you.

Took care of me in a professional manner. My computer and phone were done and back in my hands in less time than the quoted me for when I first came in. I just let these guys do their thing and in a couple of days I had my computer back in my hands.

Well my MacBook Pro shutdown and wouldn’t restart....in a panic I went in and 20mins later all was well and I headed home!You GUYS ROCK!Awesome service!

I got my computer repaired here for a new keyboard on my macbook pro, they were very professional through the whole process. They also saved me a couple hundred over the apple store because they wanted to quote just a flat rate that was very expensice and ship it off to another depot. I like the fact that this store actually has technicians on site.

Okay when I went to go fix my laptop, I was told that I was going to save at least 20% of what apple would’ve charged and they told me how everything they did was better and less costly but on top they said they would provide great customer care. They told me the would call me back once it was diagnosed 3-5 business. But when I paid around $90 for me to have to call them myself because they never called back they told me it was going to cost WAY over the amount they compromised it would cost about. So when i went to pick it up(not fixing it) they bluntly handed over my laptop without the box or the charger. When I asked for it, the receptionist looked surprised and didn’t know what I was talking about. I asked again for him to bring me out my belongings with it and he answered with a very demeaning negative tone. I was very surprised with his tone and it proves to show you that they mislead almost everything they tell you(verbally) not in the disclaimer. Don’t go here

Was so excited to get my computer fixed. Explained that I didnt have enough storage on my computer. Explained that I couldnt access my I movie to create my vlogs because of storage issues. After spending $400 at Mactracks I still have the exact same issue. NO STORAGE SPACE! This is not the genius bar unacceptable the way the acting manager spoke to me. I explained Im not a computer person that I told him my issues. He said I needed to spend $700 and have my storage increased. Ive already spent $400 at mactracks, then $100 for the external hard drive he recommended. Youd think after spending that youd get your computerback and it would work. Genius bar appointment set up for Monday.UPDATE: Ive upped the stars on my initial review. Susan the store manager called to help solve my issue. She assigned Eric the store manager at the Plano location to my case. Eric in great detail explained the reason for me needing a storage upgrade. He took great time in making sure I 100% understand. To help offset the Denton store he didnt charge for labor when doing the upgrade. Ive owned many businesses and this is customer service at its best.

Just got my MacBook Pro back from Mactracks in Denton; what started out as looking for a quick fix ended up being the best decision I’ve ever made for my computer. Apple had given me a faulty hard drive in September but mactracks replaced it & upgraded my storage way faster than Apple could have. There was no wait time and a technician, Jason, who really knew what he was doing. 10/10 would do again (:

I needed to have the battery replaced on my IPhone 6+ so I scheduled a Genius Bar appointment on apples website -which directed me to this Mactracks store location. At my scheduled time I walked in and a long-haired kid told me hang-on hell check to see if he had a battery spare-part in-stock for my phone. He came back and said he doesnt have my battery in-stock. I expressed frustration and asked that he contact nearest stores and track down a store that had my battery in-stock. He refused. Then some manager came out and told me to get the hell out of his store. That I was being surveilled and he would call the cops. Ive never had a worse customer service experience. My recommendation is for any potential customer of this establishment to think twice and use an actual Apple Store instead.

I have a Mac that is ancient in computer standards. I knew if I took it to the Mac store they would try to get me to upgrade. For a fair fee. The first fix failed and they worked on it until the issue was solved. I would use them again!

Terrible customer service. They had my computer for a week. When I called to find out the status they told me they couldn’t find anything wrong with it. Why didn’t they call me? My computer is my business and I had to close my shop for a week. Will never use them again!

I couldnt be happier. Mactracks replaced the trackpad on my Macbook Pro while I waited and they kept the price under $200. Great experience!

They will not own up to their mistakes. They were able to fix my 2011 MacBook Pro with a new logic board, hard drive and ram. However, within a year my hard drive crashed. I had everything backed up, but Mac tracks wanted to charge me $600 to install a new 2tb sea gate hard drive that was still under warranty by the manufacture. Mac tracks of Denton would not work with me and told me that this happens with user installed hard drives. Then when I showed them that the hard drive was installed by them they said they would not charge me the $48 check in fee. For a hard drive that was still under warranty and that was less then a year old Mac tracks would not help me. Mac tracks is good at fixing computers, but when it comes to fixing their mistakes they blame it on someone else and won’t help you. Also most of them will recommend that you only buy the mid 2012 Mac book pro and that it was a mistake for me to fix up my 2011 MacBook Pro, after I had paid them to fix my computer. Also most of them recommend buying a windows computer for video editing. I will never use their service and I will never recommend it to anyone because they will not own up to their mistakes.

DISHONEST! My mid-2011 iMac is considered vintage by Apple, so they pointed me toward Mactracks for an upgrade to my current RAM of 4GB. I called and was quoted a price for adding an 8GB package (for a total of 12GB). When I took my computer in, they wanted to charge me $50 more than what I was quoted. After some back and forth, they honored the original price I was told. It didnt take them long to add the memory, but when I got back home and turned on my computer, I saw that I only had 8GB installed. What happened to the other 4GB?I have 4 memory slots on my computer. Two held one 2GB card each, and they were to install two more 4GB cards in the remaining slots. I called Mactracks and was told that they had moved the original two 2GB cards from the primary slots to add the two 4GB cards in their place and inadvertently skipped a step in which they reset the memory in the computer. Because they had not reset the computer, it wasnt showing that the two 2GB cards were there. I was told to bring the computer back in so they could reset and I could see all 12GB of memory. I insisted that when I arrive, they open the computer and show me all 4 memory cards. Given the disagreement about the price and now the missing memory, I did not feel good about whether I was being cheated. They said they would do as I asked.When I arrived, they started to take the computer to the back. I told them I wanted them to open it and show me the 4 cards first. They said they needed to connect it to their network to reset it and then they could show me all was in order. I allowed them to take it back because I was tired of arguing with them. When they brought it back out, they showed me the 4 cards and turned it on to show me all 12GB of memory was there. I went home feeling frustrated by the service but glad I eventually got what I paid for.I have since called Apple tech support and learned THERE IS NO RESET REQUIRED when memory is upgraded. Basically, the cards that are in the slots - any slot - will show up when you turn the computer on. If you go to About This Mac and look under the Memory tab, it will show you exactly what is there. SO MACTRACKS LIED. Whether they simply forgot to put the two 2GB cards back in (which is a human error I can understand) or whether they purposely only installed the 8GB I purchased, we will never know because THEY LIED about the process. You can make up your own mind on that one, what I do know is that they thought I am such an idiot that this reset line would be good enough to shoo me away.Once I confirmed there is no magical reset button and that they LIED, I called asking to speak to the owner. I was given an email address. When I asked for a number, I was told that she doesnt even give her own employees her number. Seriously??? Now, you dont have to be a computer genius to see through that one. There was no offer to take my contact information and have her contact me instead, simply a rude question of what more do you want?. I suppose wanting honest service and accountability is too much to ask. Apple needs to stop referring people to this place.

A little closer and a little faster. Nothing is perfect with technology, not even repair on Apple products! But the management of Mactracks tries hard.

The staff was helpful and friendly and I was in and out of there store within 30 minutes. The keyboard and trackpad on my Macbook Pro had suddenly stopped working, so they replaced a part and it was good to go. It cost me $180 ($140 for the part and $40 for the service), which I thought was expensive but thats not Mactracks fault (its my own for buying a stupidly expensive laptop that I had no business spending that much money on in the first place because I only use it for the internet and Microsoft Word for school). Anyways, I would highly recommend them! Thanks!

Went to this place at the sugguestion of Apple. My macbook pro was not powering up, Apple told me I needed a new battery but they couldnt fit it for me if I had bought a none apple one, which I did because they dont have my model anymore. Mactrack told me they needed to diagnose the problem for $48.71, then I was told I needed repairs cause by surges, note that; Apple had told me all I needed was the battery, but I agreed out desparation and was charged $195.92 for this said repair which ended up taking a week instead of the initial 24hrs I had been told. when I finally got back my laptop, it worked for 5 days and shut off again, I was still under the warranty with Mactracks so I took the laptop, they asked me to pay more money for diagnosis again, apperently for some excuse warranty was not applicable. I refused their service and went back to the Applestore I had began with and Alas, was told nothing was wrong with my laptop this whole time except the Mactracks guy had not fully screwed in the logic board. Needless to say I will not be recommending Mactracks to anyone I know. I definately intend to tell anyone who can listen about my experience.

This is the kind of business you want to use if you want personalized attention and not be turned into just a number with an assigned appointment time.Kudos to Brandon Crofford who helped me verify what I thought was wrong already. I needed a new MagSafe power adapter for my laptop. I was thankful that my laptop was not checked in for a service fee when it was such a simple fix. This will be my go to business for fixing my iPhone and MacBook.It’s a little tricky to find if you’re not familiar with the area though. Get yourself into the Mayhill Plaza behind the QT and Dickey’s BBQ and you’ll find it.

VERY IMPRESSED .... I will tell more people about the experience i just had - WOW...had a bad update, frozen I-phone (Apple told me about them) sounds like Apple needs to hire the whole Mactracks crew, they fixed my issue (Apple could not fix it...really, really)Thank you Jason Eklund and Mactracks!!!

True to their word with great customer service.

I was charged $50 just for them to tell me what i already knew, just was trying to get my computer unlocked and that problem wasn’t fixed at all and i was still out of $50.. on top of that, there were missing screws to my computer when i got it back and my computer was just thrown back together with no care at all. very poor experience with mactracks

I had brought in a computer for services. I spoke to Someone over the phone. They did not let me know over the phone before I drove out of my way what their protocol was, and that because my computer was out of warranty that I would have to pay for diagnostics. I wasted an hour and a half of my day on this. Boo!

Stole my money and did not fix the computer. At first they offered to send someone to repair it, and then changed their mind and told us that when we walk out of the shop with the computer they are no longer responsible. Threatened to use police and lawyers to try to scare us. Thieves!!!!

Had a wonderful experience! very friendly and helpful!!!

They kept my Mac for a week, charged me $50 for a diagnostic and told me the entire thing needed to be rebuilt for $750. I took it to a non “authorized” guy with a small shop and he said it was just the IOS=$89. They tried to rip me off. DO NOT GO HERE!!!!!!!!

The place had no air conditioning the guys hands were all nasty and dirty like not from hard work it smelt bad and he was rude like he did as much as I could’ve done at home and made me spend a lot of money for it!!!

This guy is amazing