I had my prostate removed by a surgeon who recommended that I get the name of a pelvic floor therapist. I called Gottengers assistant and left a message looking for a name. Never heard from assistant or dr. A couple of days later, I was near office and stopped in. Asked person at front desk to ask assistant for name. She came back out and told me that the reason the assistant didnt call me back was that doctor was out of town for a couple of weeks. I then asked her to ask one of the other doctors in the practice and to call me, she emphatically promised me she would. I never heard from her.I waited a couple of weeks and sent an email to Dr. Gottenger asking that he contact me. I received a response from someone who stated that he was out of office and could they help me. I then responded asking when doctor would be back, never received a response.It doesnt matter how good doctor is, when his or her office doesnt respond correctly and pass messages on to doctor putting your recovery in danger, the whole practice becomes a danger to its patients and should be avoided.