I have been with Miracle Ear for about 2 years. My customer service experience with Kelsey in the Decatur Al office has been awesome. Whenever I go see her she is full of smiles and cheerfulness and has been a lifesaver. I had a rough time getting used to my hearing aids but with Kelsey it turned into a very positive experience. Thank you Miracle Ear for such a wonderful employee. Wish more people had employees like Kelsey. Love that woman!