Dr. Tyner was a great doctor! He listened to all my concerns and addressed everything in a timely manner. The check in process was very smooth and the entire staff was very helpful, prompt and friendly. I would recommend ENT Professional Services to all of my family and friends!

The front desk workers were so kind to me. Dr. Dvorak has the BEST bedside manner. I havent met another Dr that listens so well and helps me with my problems. 10/10 WOULD recommend!

Even after my wife’s PCP insisted there was nothing wrong, we pushed for a referral to ENT and I’m so glad we did! Marie was very informative and prompt and we scheduled a tonsillectomy at her first appointment. Dr Burmeister did a great job on the surgery and we’ve had no problems since!

Love the electronic check in system. Great staff, you can tell they really care for you. Thank you ENT for great care!

After checking in at 9:45 and not getting to a patient room until 10:45 I figured someone would apologize for the long wait, considering I had to ask staff if I was still being seen and instead of apologizing, I was scolded by Dr.Dvorak for 7 minutes and he spent under 2 minutes evaluating me and I was out by 10:52. Made me feel very uncomfortable and I ended up asking no questions and left quickly because I have NEVER been talked to a doctor that way.Keep in mind I was scolded for missing a post OP apt 2-3 years ago that I was unable to reschedule due to ongoing health issues at the time and had been seen by numerous doctors who looked at my ears every time I saw one - so I also was not neglecting my care like I was basically accused of todayDo yourself a favor and drive to Iowa City/Peoria if you need to be seen :-)

Can always count on ENT for consistent and professional care. From check in, to being seen the staff is great.

I went to this office with a whooshing noise in my ear. I went twice. I felt they did not care about finding a solution to the problem at all. They said they could put tubes in but no guarantee that would work and they might not heal I was told. I had this whooshing noise from January until September. In September I went to a chiro. Within 3 weeks she made the sound go away by adjusting my neck and jaw. I will never go back to this practice. Also I never saw a Dr. Only a physicians assistant. I was referred by my dr to a specialist. Never saw one.

Over all horrible experience. Arrived 15 minutes before appointment to wait nearly 45 minutes after my appointment time to even be directed back to a room. About 5 minutes after I had checked, I got a call from one of the receptionists asking for information because she didnt realise I was in the waiting room even though I had just checked in. Once I was finally directed back to a room i had to wait another 10 minutes to see Dr.Dvorak only for him to spend at most 5 minutes in the room with me. The entire time he was condescending and the office staff was the same. No one in the office had any sort of bedside manner, they only seemed to want to get me out of their hair as fast as possible.

Rude and condescending assistant for Dr Bermeister . The doctor was great but the assistant was terrible both when I was referred there and when my mom was there. I have never left a bad review for anything in my life but I dont appreciate being hung up on for asking a perfectly valid question.

My appointment was at 9:15 am, I arrived at 8:50 am and was in a room before my appointment time. The dr came in the room a few min after I was brought back so there was no wait time. The dr was great, and checked everything. Dr spent a lot of time explaining everything and answering any questions I had. It was a great experience all together and the staff were all very professional.

I would not come here. These people are HIGHLY unprofessional. My appointment was cancelled no one called me to tell me thay. I drove all the way there used my food money for the day for gas. I work retail and my hours have been cut severely bc of covid. I was told by the clinic director that since it was hard for me to afford gas to get to the clinic then maybe I dont need to have allergy shots after all. Keep in mind Ive been hospitalized for allergic reactions before but apparently to the so called professionals at ent only the rich deserve medical treatment.

Terrible care. Kind of ironic that a place so unprofessional, has the name professional in their title.

Very professional Doctors. I couldnt hear myself talking let alone others. It was a challenge to meet my needs. My Doctor to me is tops. I wouldnt want any other. Hes been on top of my issues since I walked in the door the first time. And he still is. The reception area has never been rude or condescend in any way. I would recommend using this group.

Horrible physician services. My appointment was at 1:30, Dvorak didnt come in until almost 2:30p and spent all of 4 mins in the exam room and by 2:39p we were exiting the parking lot. He came in with a condescending attitude asking why we were there; I asked if he read the notes and he got indignant. His entire exam was a joke. He offered no real answers, and tried to refer me to the AEA after Id already explained their audiologist being a no-show was why we were referred to ENT Professionals.I dont care if they are the only ENT in town I will never take my child here again. He openly admitted hes not even aware of which pediatric speech pathologist services exist in the QC, so, I dont trust his general nor medical knowledge at all. Useless waste of an entire day.NOTE: They will schedule you for an initial appointment without telling you the time or day and you have to cancel, confirm, or reschedule it via an automated phone call. Then you wait for them to call back to schedule it for real. I should have known then they would be less than professional!****There is NO hand sanitizer. They had oral medical instruments soaking in a little metal box (did not see an autoclave) Stay away!!

My daughter was seen the being of September due to excessive nose bleeds. They ended up having to cauterize her left nostril. The Nurse Practitioner was very professional and friendly, which put not only my daughter at ease but me as well.

I have to admit, I read these reviews before my appointment and was very hesitant. The staff was very pleasant. I saw Dr. Burmeister and he was not rude at all. He listened, examined, asked questions and answered mine respectfully. I have no complaints about my visit today.

The office was nice enough to squeeze my daughter in on a Friday so she did not have to suffer the weekend. The Dr was great with her, he was up front and clear about treatment options and the front desk staff was welcoming! Highly recommend. We drove over am hour and will be back for all of our ENT needs.

Very unprofessional and do not call patient to update them. Daughter has a surgery tomorrow (Friday) and they told they were going to call me on Thursday to let me know what time to come in tomorrow for the surgery. (First of all who does that?) Dont i have to plan ahead. To top it off no one has call me yet and yet they said the surgery is tomorrow. I could give these folks 0 star if I could. Please if you value your time do not waste your precious time here.Look elsewhere.

Horrible. Appointment was for my fiancee. Arrived here at 2:05 for a 2:30 appointment. Did not get called to go back to exam room until 4:18. Dr. did a surgery during lunch, was running behind but never bothered to inform his afternoon appointments that he would be running behind. What professional makes he patients wait in the office for over 2 hours, then wait in the exam room for another hour. The office people and nurse were just as bad. Saying running behind today sorry. Why couldnt they call people and give them the option to reschedule? Why didnt they say something at check-in, instead of after a hour, I had to ask what is going on, and just keep getting told it should be soon. Might be a good doctor, but service is horrible. I will find a different doctor.

So I came to ENT in December to repair holes in my ear drum, Im on my 5th return visit and still havent gotten this fixed, on top of that everytime I come in I sit for over an hour waiting to see the Dr. This time is no different here we sit for an hour and Ive spoke to desk for second time and no change. If I could give a negative rating I would. Problem is no other ENT in area they are all part of same group.

Very impressed with time spent and bed side manner by Dr Dvorak and Staff with my elderly mother this PM. 7/17/17. Highly recommend these people. john

I was referred to Dr. Burmeister by my regular doctor because over the last few years Ive been getting more and more severe sinus pain every time that I cry. Even though I told him that I dont cry very often at all, and the last time that I did was several months ago when my dog died, he told me that if I have a problem crying all the time then hes not the kind of doctor I should be seeing. Ok, rude. I brushed it off, then asked him if he had any suggestions at all for sinus pressure relief - he told me that if the pain happens when I cry, then I should just be happy and he sent me on my way. If its simply a problem he cant fix, thats fine. But I cant believe I waited months to get in just to be talked down to like that.

Dr. Tomek is polite and professional. The overall staff is usually friendly as well.

The receptionist was extremely rude. If you are in the healthcare profession act as though you actually care. I would not recommend this place to anyone.

The doctor we seen was very knowledgeable and professional. He answered any of our concerns regarding my mothers loss of hearing.

Trisha never called me back friday BEFORE my sons surgery to answer some questions. VERY RUDEGO SOMEWHERE ELSE

We waited over an hour to be seen by the doctor, past the appointment time they set. Then they send the prescription to the wrong pharmacy. Then they say I should have verbally told them even though I put our current pharmacy in writing that day. Very frustrating.

Wonderful staff and doctors. Major shout out to Dr. McGrath!

The support staff is very unprofessional. At my appointment I was given a referral to another medical professional. At that time, I was informed that it could be a long wait. I was told that I could call back for a referral to another group if I needed to be seen sooner. My PT and I determined that 5 months was too long to wait. I called today for the second referral as directed and was lectured by the woman who was assisting today about canceling appointments. New appointment also 5 months out. Her cell phone rang and she put me on hold to answer it. When she got back to me, I was told that there was nothing she could do. I explained that my pt wants me seen sooner than that. Her response, then have your pt call. Rude. Condescending. Not concerned at all with patient care. And, did I mention Rude!

I give it a 3 because the check in people are rude