Look glad we switched dentist from this money pit. They refuse a regular cleaning and wanted to charge around 900. Wife cap fees off and went elsewhere. They clean and redid a new cap for only $125. When I went They tried to push a $12000 procedure for a couple of implants in the back of my mouth. NEVER DISCUSSED other options instead of implants. Was happy to discuss financing though. So glad to be gone.

Great place. Great doctors and experienced staff. They talk you through everything. They explained everything in detail. Miley is a very thorough oral hygienist. One of the best Dentis office I’ve ever been to.

I feel like the prices are what bring me back, but the availability of appts. and the staff are wonderful as well.

The place is always immaculately clean. The women at the front desk are exceptionally friendly and eager to assist, and answer any question that they can. The staff in the back, are just as exceptional as the front. They are sympathetic and understanding of ones needs. I cant say enough about the entire staff that I had the pleasure of being treated by. The prices there, for one that has no dental coverage, are more than fair and reasonable. My only regret is that I am terrible with names. Because each and every one of the staff deserves their own shout out.I highly recommend Aspen Dental of Danbury Connecticut. I will definitely be returning to them for all my dental needs.

Great ! Very professional and courteous.

They love to charge for unnecessary fees. When they gave me a list of things I Supposedly needed to have done to my teeth, I then told them my sister was a dentist in another state and I will be happy to show her the list of things I needed according to them.They suddenly changed their tune and it went from things that were needed to things that they just recommended I get done.I realize at the end of the day all that matters is money but come on

The staff was very kind and intuitive. They did everything in their power to make it as easy and comfortable. They were very thorough. I recommend the group.

They are a money making facility.They charged me when they said it would be free.They charged my insurance when they said the visit was free. They said I needed a deep cleaning and my mouth was very infected. They refused to do the basic cleaning that is free on my insurance. I read the other bad reviews and it looks like I’m not the only one...

I reported for my 6 months appointment for dental check up and cleaning and had to reschedule for the next day because the hygenes doctor was not there which inconvenience me

My experience was great! My “emergency” became the mission of your staff. Thank you all for your understanding, and care yesterday. KB

The office is courteous and very professional. The services are in network for Cigna customers at the present time. The endodontist dawn weldon is a great pro at her job. The assistant was also great at her job. unfortunatelythe services are not completely covered by insurance but that is expected in these days.

On-line paperwork for new patient not working as you need a chart # to complete - since I was a new patient, I did not have one yet, so really makes no sense to even point new patients to fill out on-line. Waited 15 minutes in lobby before someone acknowledged me. After appointment, waiting at least 20 minutes for someone to come to schedule follow up appointment. Needless to say, I walked out and will never return.

I had a great experience , very professional , everyone was polite and friendly, i will go back to do my treatment, i definitely read it

Cleanly , good experience overall , receptionist was very friendly and welcoming!!

A waste of time when in with a Tooth ache, left with tooth ache I felt like I was a car dealer. After the dentist evaluates you you get sent to the office manager to talk price . afterwords I went to a local dentist in my town and got a prescription for antibiotic and A temporary solution

Excellent Dentistry Practice. I chipped a tooth a month ago and after looking on-line at my options, I was drawn to Aspen Dental in that their website had the comprehensive look, information and feel of a company that had their act together. My inclinations proved correct as I entered my pre-established appointment and was drawn into a Dentistry Practice that is populated by professionals at every level of interaction. The visit was augmented by the latest technology and pros that know how to use it as a wonderful tool to patiently provide me with a deep dive into the current status of my mouthful of teeth. The team I encountered was terrific: Nicole, the x-ray and 3D modeling technician, Dr. Vijitha Bandla, whose expertise in identifying issues and establishing a rational game plan of remedy that I was grateful to encounter; Kathleen, the Dental Hygienist whose obvious professionalism and gentle ways helped me to understand the way forward toward more perfect gum health, and Business Manager Patrick Dermesropian, whose perfected consultation abilities regarding the best way for me to progress in terms of fiscal planning for the several visits ahead. I would highly recommend Aspen Dental for anyone interested in a top notch, highly professional team whose singular goals are rooted in providing their patients with the best possible experience and outcome. Thank You Aspen Dental.

I made an appointment as a new patient to get a teeth cleaning. I was advised over the phone my insurance wasnt accepted and after examining my teeth (which would be free) they could provide an out of pocket price for services. Upon arrival I was taken into a room to have x-rays performed and I informed the tech I didnt wish to have x-rays performed. She leaves the room and imminently this large women aggressively states I was right there when she told you over the phone you have to have a new patient exam. That means you need x-rays. I was shocked at how hostile she was with me. She never introduced herself before even beginning to speak to me. I expressed I was unaware a new patient exam meant I would need to take several step before even being able to getting my teeth cleaned. Possibly even have to return to have them cleaned. Due to this womens treatment I decided to leave without having anything done.

I was very pleased with my first visit to Aspen. I did not have to sit an wait. My appt . was made for 11AM and I was seen immediately. That was a fresh experience. I filled out some forms and since everything is techy the hows and whys were clearly explained. The x-ray tech was clearly knowledgeable and Dr. Bandlia was thoro in her exzamination of my mouth. All in all it was a satisfying experience.Kathryn Guston

The staff was very friendly and helpful. They made me feel very comfortable with my visit there. Very professional and courteous! I will definitely be coming here often for my next visits.

I had 2 appointments in 1 day, which worked for me. Get it all done w/ minimal exposure.The staff where very efficient in making sure things were clean and sanitary which, I appreciated tremendously. In these times, you really cant be too cautious.I saw the Hygenist as well as got 2 filling done.All was pleasant and I am very happy with the results.

The people here took all precautions necessary for Covid prevention. The staff understood my needs and did everything to help me get the work done that I needed. They were also very knowledgeable and efficient. I would highly recommend them.

My daughter went to aspen dental in Danbury because she was in severe pain due to impacted wisdom teeth and was told they could not take them out because they were infected and sent her away without even giving her an antibiotic to get rid of the infection but they continue pestering both of us

Brought Piyathida for dental work. She is from Thailand visiting. They wanted $2500 for scaling and cleaning. Went to another dentist and got work done plus a filling for half that! Aspen is over priced and rude! They hung up on me when I told them they were overpriced and I wanted a 2nd opinion. Good thing I went to another Dentist. Saved over $1,250!! I would not recommend Aspen at all.

Aspen dental has been nothing but amazing to me the staff is spectacular

1 star for dentist 4 stars for front office staff. I normally go to Newburgh for my dad. However, experiencing some pain I made a sooner appt at the Danbury location.The front end staff was vary pleasant. However the dentist came in didn’t wash her hands and put gloves on. She looked at all my teeth told me I needed a crown on the tooth I was complaining about and a filling in the bottom. She didn’t clean my teeth and wouldn’t provide a temporary filling for the tooth in pain.I asked several times. It was disappointing to make an emergency appointment only to be told come back another day. Today was only for me to diagnose you.Dr. Bandla was not rude but she doesn’t have the best bedside manner or was she sympathetic to my pain.aspen in Newburgh was great with my dad. I will be going there instead.

Best experience I have ever had at a dentist office! Very thorough, understanding, and knowledgeable!! I highly recommend Aspen Dental!!

Everyone at Aspen Dental is extremely nice and helpful, and things are explained to you in a way that you understand why they are doing it

I contacted Aspen Dental at the advice of my current dentist. He explained that due to the Covid virus, he was not able to open his office. He told me that Aspen dental will take me as an emergency patient, and do the tooth extraction that I needed to do asap. I called Aspen dental and was assured by them that I could come in and take care of this emergency. I drove 45 minutes to get to the office with the belief that I was getting an extraction and would FINALLY be out of pain! Instead, I get there and they did a full set of xrays (which I had just done less than 6 months ago at my current dentist office! They did an extremely thorough check up which took over an hour. I left there with an $18,000 dollar estimate for dental implants and dentures,,,and with my EXTREMELY PAINFUL tooth that I went there solely to get extracted (I explained that over the phone when I first called) still in my mouth!!!!! Instead of treating me as an emergency visit, which I clearly was...instead they chose to recruit me as a new patient ~ and completely ignore my purpose for being there! Shame on them.

This has to be one of the worst dental offices that I have ever been to. The service was horrible they didn’t even address the issue i came in for. The absolute worst experience.

Was told something is covered by insurance, just got a bill for $800.Unless you need emergency services, go support a local office.

Im not fond of dentist. Staff made me very comfortable. I will travel the extra time just to go to the Danbury CT office whenever I need a dentist.

Im particularly impressed with the efficiency here. The professionalism of the staff was absolutely what youd expect from a group of professionals, and the dentists are happy to explain their diagnosis and treatment. Theyre happy to listen to your input and apply that to their diagnosis very transparently. I felt like I was really part of the discussion.

I had an emergency, so I called Aspen because they are one of the only dentists around who accept my insurance. The woman who booked my appointment was very professional and go let me in right away. I went to my appointment and the woman who was at the desk was very professional and courteous as well. I am new to my insurance, and she helped me with pricing. The dental assistant was awesome. I wish I remembered her name. She has long black curly hair. She came in and talked to me as well as checked on me to make sure I was okay. The two other assistants were awesome and polite as well as honest with my dental procedure. And lastly, the dentist was very very good. I did not feel a thing. Thank you Aspen for taking care of me!

They were very nice and took the time to explain everything to me.

My wife, son and I have been going to Aspen Dental in Danbury CT for at least 8 years now. We have received very professional and outstanding services from the dentists and other dental technicians. The office manager and the receptionists have always been courteous, flexible and receptive to our needs and inquiries. The dentists patient approach and treatment management is the highest quality in Dental Practice. Scheduling an appointment with them has never been a problem and very flexible. We are very happy with Aspen Dental Danbury with the highest in quality and price we have received always. We will continue with Aspen and we highly recommend Aspen Dental to everyone. Thank you..

My experience was very positive. The staff was courteous and took the time to answer all of my questions.They explained all the procedures and payment options in advance in a no-pressure environment. My treatment needed several visits and they were all scheduled quickly so that the entire process lasted just over a week.Im totally happy with the end result and with the treatment I received.This was my first experience with Aspen Dental and I would highly recommend them to others.

I was a bit disappointed with my first experience, my son and I were both scheduled for first time visits as new patients. I was contacted several times before the appointment in regards to if I had insurance and issues with the times of the scheduled appointments. Approximately 35 minutes before the appointment (which was at 4pm) I was contacted that there was an issue with my sons appointment and that he wouldnt be able to see the hygienist because she had to leave early. I was under the impression that they wanted to change my sons appointment which I was not thrilled about - we had the appointment for 3 weeks and I arranged to leave early for work for this particular appointment. The receptionist did ask if I could get to the office earlier- which I was able to get there 30 minutes prior to his appointment time. When we arrived we waited about 15 minutes before he was brought the back. His x-rays and cleaning were done pretty quickly. They then began my x-rays around 4:30 or so, I was then brought to a room where my son was waiting after completing his cleaning. We waited there and around 5:00 pm I was seen by the doctor, I wasnt aware prior to the appointment I wouldnt actually be receiving a cleaning that day. So the actual dentist came in, she browsed at teeth and told me that I would need to have my wisdoms extracted and possibly Invisalign to fix overcrowding. It felt completely rushed, they did not discuss my x-rays or the scans done on me. I left without a cleaning and told that I needed work done that was never mentioned to me at any previous dentist (I just visited a dentist 7 months ago).Upon checking out I was told I needed to make another appointment to see what kind of cleaning I would need, then another appointment would be scheduled after that to do the actual cleaning itself. I then was quoted on extractions, Invisalign and a filing that apparently need before actually be told about the next two appointment needed before I can have my teeth cleaned.As for my son, he was quickly placed in the chair after me, I was told his teeth were fine. Thats it. No information on the x-rays that were taken of his mouth at all. I felt uninformed and rushed at both appointments because the appointments were made specifically with the intentions for his appointment to be first and mine to follow. I had spent around 25 minutes on the phone with the scheduling department to carefully plan this appointment. I left less than thrilled and not sure on my feelings as far as staying with this practice. Both of us were swapped out back and forth in order to accommodate both appointment but neither of us were given ample time to really discuss with the dentist or hygienist. Lastly, I do feel as though a patient should be informed that it will take 3 appointments before a cleaning is actual done on a patient. Its quite ridiculous and time consuming on a patients part to have to be told this at the initial appointment.

Thanks for not using enough Novocain or giving me anything for the pain of multiple root canals after the visit, really a top notch office all who love being in extreme pain should go too!

The office would not schedule me to have 2 cavities filled, unless I first got a deep scaling (cost $1,784.00!!!) for early periodontal disease - which Ive never before had in my life. No first trying a conservative treatment e.g. periodontax, brushing 3 x a day for 3 months, etc. and if that doesnt work, talking then about a scaling. What dentist would refuse fillings unless a patient agreed to a scaling first? Im going to call back tomorrow and confirm the dentist is refusing to fill my cavities. If yes, Im going to file a complaint with CT State Board of Dentistry.

Had a appointment for 8:00 it is now 10:30 and still no cleaning. Came in and they said I had no insurance but I do, I had to call myself and have insurance call them. I finally got to see. a doctor and now waiting for cleaning. This is ridiculous

Incompetent administrative staff and inability to maintain appointment times, however the doctors are worst of all. They spend three seconds looking at your X-rays, don’t introduce themselves and are extremely rude. If I could give zero stars I would.

They keep changing my appointments. My temporary dentures are killing me and they don’t fit right. They want money upfront for me to be seen by an oral surgeon to discuss implants. Right away she said 9000 to see the doctor mind you I have already paid over 8000. Lucy and the dental hygienist are wonderful but after reading all these negative reviews I may just get my permanent set of dentures and go somewhere else. Really research before putting any money down. I’m terrified of what my permanent dentures will look like😩

I was referred to Aspen Dental by a coworker. I have dental phobia and only go to a dentist when it is usually too late. My wonderful experience started at check-in with Taylor & Bianca. The were welcoming and very kind. Brian was my next stop for x-rays. Very professional and patient. I then meet Dr. Pai who was absolutely amazing. The work she did on my teeth allowed me be able to leave with a smile, something I have not done in a very long time. Because of my fear I was a nervous wreck. My biggest issue was embarrassment and fear of being judged. That never happened. Candace and Kathleen were comforting and reassuring with the work to be done and with almost no discomfort. Lesa, the office manager was so nice and explained everything to me regarding appointments and billing. Joe in the lab will be handling work part me, I have told everyone about this office. This office is 40 minutes from where I live and I am happy to travel with traffic to be part of their family. This is the very first time I was able to have a very positive experience. If you have fears and concerns make sure you make Aspen dental your first and last stop. They were wonderful. I am so lucky to have found you. THANK YOU ALL!

This place is horrible! I just spent an hour and a half there and didnt even get my teeth cleaned. I was told I have 2 cavities (which I am willing to pay my out of pocket cost for) but was also told they recommend a deep cleaning, which was going to cost my insurance $1200 and me $1100. When I said I just wanted a regular cleaning that my plan covers, they responded that they cannot do anything less than what is recommended by the hygienist. They are a scam! A huge scam!! It is so convenient that they recommend procedures that cost thousands of dollars for me and my insurance company and refuse services that my plan pays for. I work in the medical field and feel bad for the good doctors who work there. Your protocols and office management are horrendous.

The firstt time I went to this location I (2018) was told I needed 4 fillings. I had 2 done and my teeth hurt a lot afterwards and have been sensitive ever since. Mind you I never had any problems or pain before this. I only did the two fillings but I didnt want to go back and do the remaining two (the treated teeth hurt and untreated teeth didnt and still dont).I just went in again (2019) because I have to get an annual cleaning for my state employee health enhancement program or else I get fined. I figured getting a cleaning would be easy enough and I could go back to them for that even though I wasnt happy with my first experience.I go in and the hygenist tells me that I have to do x-rays again. The dentist does some sort of an exam and Im told I need 4 fillings again...The hygenist then lectures me about not coming every 6 months. That was very awkward and unpleasant. I dont know this person and she doesnt know me and says Im going to lecture you now while Im in the dentist chair.I dont like going to dentist enough as it is. The last thing I need is to be demeaned while Im there by someone who doesnt treat me like a patient but more like a customer. She then tells me that she has to treat me for gingivitis and that my insurance doesnt cover the enhanced cleaning. I ask her just to do the basic cleaning. She says I cant I have to treat the gingivitis and tries to sell me a. Inch of mouthwash products as a part of the program and an electric toothbrush... She says I need a periodontal cancer screening...which is also not covered by insurance...All I wanted was a basic cleaning to meet my annual requirement. Its now turning into a cleaning with all these extras tacked on for a cost of over 300 dollars out of pocket...I felt like I was being ripped off and over charged and upsold at every turn all while being talked down to and treated like a child. It was a wholly unpleasant experience and I really dont want to go back.So now I have to go back in 2 weeks

We just returned from Aspen Dental in Danbury, CT. and needless to say extremely upset. One of my lower teeth split straight down the middle and along with the discomfort I am due for surgery, so the tooth has to come out. I stopped by and made an appointment for in the afternoon to have it pulled. Well, we went back and 2 hours later I left and still have my broken tooth in place. Almost everyone was very nice and Dr. Pinkos was great at explaining what needed to be done in my mouth. EVERYTHING. Right now I just wanted the tooth pulled and was assured it would be. Dr. Pinkos had a great and reasonable remedy for what needed to be done in the future. Heather Wiley (office manager), must be on commission and was the exception to (almost everyone) listed above. Heather checked with our insurance and after presenting us with a $9,000. estimate, my wife told her we would have to wait and check our budget. My wife said we just want to pull the tooth today. Heather then told us they would not be able to pull it. Are you kidding me!!! 2 hours we went through their agenda and told yes, they would pull the tooth. My wife knew she was going to deny us based on not signing a contract and then my wife lost it on her. It takes a lot to get her that angry. Unfortunately it is ALL ABOUT THE MONEY. Very sad that this one person, Heather Wiley is like the rotten apple that spoiled the rest in the barrel. I would have gone back for the rest of the treatments, but now I wont go back to Aspen Dental.

I recently went to this office to get my teeth cleaned and was given a bill of $1500 out of pocket expenses, the rest was taken care of by my insurance about $7000 and change. I was convinced to apply for a creditcare card which I did and it covered the $1500 which I was supposed to pay out of pocket. I got my teeth cleaned and was given another date for checkup which I had to pay, so I cancelled this appointment. Two weeks later I received a mail from them showing that during/after the clean up I was administered some antibiotics. These same antibiotics are part of the initial cost of my bill. I have the first bill with me showing all the antibiotics to be administered and I didnt have to pay anything since I already paid my $1500 out of pocket fees. I have been calling them to rectify the issue but they kept putting me on hold for more than 20mins. Am keeping the initial bills and the one they sent to me through mail in case need be in the future.However,the lady who cleaned my teeth was nice and friendly, even the two receptionists. Theres something wrong somewhere which they need to rectify.

Not happy. I had X-rays there 6 months ago and they wanted to again. I REFUSED because it was not necessary. Dentist looked in my mouth. Just looked. No instruments. Asked hygienist if the dentist should have touched my teeth and she said she wasnt sure. Well I have been to other dentists before my insurance change and they ALWAYS USED INSTRUMENTS AND EXAMINED MY TEETH. I will never go back. I will pay out of pocket and go back to my old dentist. WHO CARES.

Horrible experience....I called the office on Jan 7th to schedule an appointment which I was scheduled for Jan 20th. I showed up today for my “appointment” I was not on the system. Just awful

This place is rock bottom on my list of dentists, and I have seen a fair share of them across the world.Not only are they constantly trying to oversell you on expensive procedures and treatments the insurance won’t cover, they demand you pay upfront but are never able to provide you with a bill of the actual charges even after the appointment “because it’s not in the system yet”, and they don’t have the correct information on insurance plans and coverage in their system.The last straw for me is that they now invoiced me retrospectively for a procedure I declined at my last visit and despite multiple calls to contest this, they haven’t removed the charge because “they have to talk to the hygienist” and they can’t access the central billing system.And it’s not that the service is any good either. My gums hurt and bleed for weeks after seeing the hygienist - much worse than at any other place I visited before, and a filling the dentist put in between two teeth more than a year ago still hurts when I try to floss despite theiry attempts to “adjust” it.The only reason I give two instead of just one star is that the hygienist is a lovely lady - but that‘s not enough to make me go back there.

This place is a scam. I paid my out of pocket if over $1,480.00. 3 years later they are saying my insurance paid nothing. Aetna called them yesterday and they refused to speak to them. I’m getting a lawyer! ! DO NOT GO TO ANY ASPEN DENTAL!!! SCAMMERS THEY STEAL YOUR MONEY 💰

I couldnt be more pleased with the work I had done at this office. From the time I walked in the door to the time I left, I felt welcomed, comfortable, and at ease. I had a bridge done approximately 15 years ago which spanned my front 3 teeth. Over the years, the gums had receded leaving the metal and cement underneath visible. This started to effect my self image and I found I was smiling less in photographs. I was hesitant about having the bridge replaced, as I had lingering fears from the lack of quality from the temporary bridge I had done years back. Dr. Pinkos and his team work together like a well oiled machine. From dealings with the receptionists, to the dental assistants, and hygenists it was apparent that I was in more than capable hands. My bridge preparation was quick and painless, and this is where it became evident I was being cared for by someone who isnt just good at their job, but rather an individual who displayed consummate skill in his craft. Dr. Pinkos meticulousness work and diligence shined after he finished creating the interim bridge that would be in place while the permanent bridge was manufactured. Dr. Pinkos essentially sculpted this bridge leaving me wondering if he minored in the fine arts. During the procedure all I heard was laughter echoing throughout the office which I found reassuring knowing Im in a setting with people who enjoy their jobs and, each other. I went back to have my permanent bridge put in the other day and could not be more impressed and happy with it. I have no issues and reservations about smiling in pictures or public and I owe it to the team at Danbury Aspen. Thank you to all of the team there. Your hard work, and dedication to excellence is more appreciated than you know.

My son went to his primary dentist to get a cleanup and was given a referral for a filling.A few weeks later he went to Aspen dental to get his tooth filled, after aspen dental did their own exam, which I found unnecessary because we had the referral, they informed us he needed work on 6 other teeth and the out of pocket cost was over $6000.They didn’t do his filling, after paying the co-pay, And they wanted us to sign a payment plan for “all the work he needed” yeah right!I took him to another dentist facility where I was informed his teeth were fine, beside the tooth that needed the filling.PLEASE GET A SECOND OPINION BEFORE COMMITTING TO ANYTHING WITH THEM.Sadly this is the second time I’ve tried two different locations of Aspen Dental and both experiences were so bad and money driven by them.

I had a terrible experience the first time I went there I walked in and nobody was in the waiting room no employees were at their desk and someone walked in and we both were staring at each other waiting for someone to come out how can you just leave your office completely empty with nobody at the deskThen I got my x-rays and I thought everything was fine and then they set me up for an appointment because I had two fillingsWhen I went to my appointment they told me that it was not in the system and I was very mad then they did the fillings and after the filling my teeth are sharp and I told them to file it down because it was hurting me they filed it down and ever since then my tooth still bothers me and is still very sensitive they told me I needed to come back in six months to get my teeth cleaned and I canceled my appointment because of such horrible experience I had plus the staff is terribleWhen I went to my appointment they told me that it was not in the system and I was very mad then they did the fillings and after the filling my teeth are sharp and I told them to file it down because it was hurting me they filed it down and ever since then and my tooth still bothers me and is still very sensitive they told me I needed to come back in six months to get my teeth cleaned and I canceled my appointment because of such horrible experience I had plus the staff is terrible I would not recommend this dentist to anyoneAnd then finally I asked for my records to be sent over to a new dentist and I signed a consent form and I fax it to them and they told me they received it when I called them a month later asking where it was they told me that they never received it so I walked into the office show them the fax saying that it was completed and asked for my records and the lady goes well I’m the manager and I would’ve done it if I saw it and I said OK will give me my paper so I can leave now

Outstanding staff. The dental hygienist actually rearranged her daycare pickup so that she could initiate and complete my procedure. I have a genuine phobia about visits to the dentist. I was pleasantly surprised. However, I continue to fear novacaine!!

I rarely take the time to review places, but this I have to say was the worst dental practice I have ever experienced. I would not want others to have to go through what appears to be purely a profit focused way of practicing dentistry contrary to the integrity such medical providers should hold. I made an appointment for a simple routine cleaning. They require you to schedule a separate appointment before the cleaning for an initial exam then try to sell you initially a deep cleaning with antibiotic injections that costs $3,000. I can honestly say that I have never had an office try to convince me of a $3,000 procedure without even speaking with the actual dentist. In addition, I waited over an hour just for the initial exam. Although deep cleaning may be standard of care in particular cases, it also provides an extremely lucrative procedure for the practice without first considering more conservative alternatives.

Came here back in June of this year for a cleaning. This was my first and only visit. Although Im leaving a bad review I will say that the office staff was very polite and the wait was not long at all. The office is beautiful and, they tuned into one of my favorite shows Fixer Upper on HGTV. I wish I could list more positive things but unfortunately, this is where all of the pros end for me.After a short wait Im led into the back and they took a gazillion x-rays (I mean seriously Ive never had this many x-rays done on my teeth). Im then led into an exam room where I waited over 40 mins for the doctor to come in. Yes thats right ladies and gentlemen, OVER 40 mins! The tech who took my x-rays came in and out the room I was in to get supplies, not once offering an update (or any communication for that matter). I finally asked another tech what the heck was going on and she apologized and said the doctor is coming soon (this was at the 20 min. mark). Just as I was about to walk out the doctor came in and informs me that the dental hygenist was at a statewide meeting and was not able to do my cleaning (the sole reason for my visit). Why didnt the receptionist tell me this or at least reschedule my appointment? No one knows smh!Im then told to sit in another room to meet with the billing department. At this point Im confused and annoyed! Billing for what, you didnt do anything?! I wait for another 10 mins and then left.Now heres the kicker, I receive a $12 bill from this office for the exam and x-rays. I call them and we proceed to play phone tag and I get a bunch of someone will call you back responses. Of course no one called. I took it upon myself to call my insurance and ask what exactly consists of an exam and did you cover the service. My insurance company was baffled that I received a bill and tried to reach the dentist but of course they had no luck either. So here we are in September, almost three months later and all I can say is at least they took some pretty dope pics of my teeth, I guess.Moral of the story: Im finding a new dentist!

I went to Aspen as an emergency with an intense toothache from a broken tooth that had become infected. I waited for an hour past my appointment time and when I was finally taken in ,they took several xrays. I assumed that they would take a few of the problem tooth, but the tech didnt even ask which tooth was hurting. I stopped counting after 12 different xrays. The dentist came in finally ,only briefly looked in my mouth and said I needed to start antibiotics right away. She gave me a dose there and called in a prescription. I was then told I had to wait for the hygienist to measure my gums.I asked if we could do at a later appointment because I was swollen and in pain. I was told I had to do this. I waited another hour for her to finish with another patient, and was told I needed a $200 toothbrush and special toothpaste. Then I still wasnt allowed to leave.I was told that I had to wait for the office manager for my treatment plan I knew that I needed a root canal but was given a bill for over $11,000 worth of work. I said that I only wanted to handle the painful tooth right now and after she pushed me to open a credit card with them and I said no, the attitude changed. They then refused to make the appointment for the root canal until I paid 70% upfront ( 1475.00) This is after they had contacted my insurance and found out that they would pay 50% of it.I gave them a check but the next morning my entire face was red and swollen and I had a fever. When I called to report this, they just called in a different antibiotic and didnt even feel it necessary to see me. I ended up getting admitted to the hospital for a week on IV antibiotics for an infection that had spread through my entire face. I was told that a hygienist should not have been poking around an abscessed tooth and that it probably made things worse. I called to tell them I was hospitalized and they couldnt have cared less. The only reaction I got was when I wanted to cancel the root canal and asked about the $1475 check that they had already cashed. I was told that they wouldnt refund it because I had a pending insurance claim.When I asked how long that took I really didnt get an answer. I called my insurance company and found out that they put in claims for things I didnt have done including the $200 toothbrush. It should have been a red flag to me when as I was in the waiting room, 3 different people came in and were angrily asking to see the office manager and complaining about their bills that they were mailed. I know this review is lengthy but I wouldnt want anyone else to have to go through what I did.

Newtown rd office ,wont clean my teeth without doing some made up stuff that they didnt know how much it would cost. DONT BELIEVE THEM WHEN THEY SAY THE INSURANCE COMPANY WILL PAY.

This office has become a complete scam. They tell EVERYONE including my 23 and 25 year olds who have seen a dentist every 6 months forever that they have gingivitis and need a deep cleaning for several hundred dollars, not covered by insurance. This is their automatic go to with every patient. If you say you only want the regular cleaning, they refuse to give you service at all. And they automatically add a toothbrush and toothpaste for $200 to your bill without asking. High pressure sales and bullying instead of medical care. Its disgraceful. They just lost my family of 5 patients because of what they pulled with my daughter yesterday. And I will be informing the insurance company as well as the BBB.

What great experiences I had with Aspen Dental in the last 4 years. The staff are very kind and helpful.I live in NY but, travel to Danbury, CT because of the great work that they do.I have told all the employee at my job to switch to Aspen.I would like to thank Lesa, and the young female Dentist especially ( Please forgive me I forget her name) for all they do they are great.Thanks againRichard Grillo

I like this office;friendly staff and good work.I had three teeth pulled and no pain.Exam was good and I was explained my options. Overall a good experience .

Because my Insurance change, and my tooth routine clinic is up, so I found the Dental clinic near me in Danbury is in my Insurance plain. I went in ask for tooth routine clinic, after the examination the Dentist told me I have a tooth need to do the filling. He didn’t show me which tooth need to fill, anyway I think I should trust him , then with out the questioning him I payed it , the next couple day I went back for filling. After the Dentist numb my tooth, I asked him can you explain what do you going to do to me please, and that tooth I had it done couple years go, why need to refilling again? He said that tooth is leak. I am thinking : I already payed for it, if I said no they won’t return my money, let’s just trust him, in the middle of the procedure he’s Assistant said to him: be gentle . After the procedure is done, the Dentist told me: your refilling is close to the root, you will feel the pain in couple days, if the pain won’t go away you need to come back for root canal . After I left the Dental office I am in pain and the second week my face is swelling, but I will never go back to see him again.

My daughter has had a fear of dentists. After her visits with the hygienist who took her time.and patience were able to get her teeth cleaned and the doctor found a cavity the visit for the filling went phenomenal and now my daughter since again.comfortable going to the dentist for check ups and cleanings

LOOK FOR HIDDEN CHARGES! Went to aspen in January of 2018. They told me I needed a “deep cleaning” and that I had no cavities. They handed me an estimate for over $2400. (Insurance would cover half) On this estimate was a charge for a toothbrush, mouth wash, and toothepaste that I DID NOT ask for. They said they could recommend those products. NEVER did I say I wanted to buy their products! They distract you with an itemized list of charges, that I over looked those BOGUS charges! I went to a different dentist today. I HAVE 2 cavities! They also said I DON’T need a “deep cleaning”. ASPEN DENTAL WANTED TO CHARGE ME OVER $1000 for work I DID NOT NEED, and overlooked the 2 cavities I DO HAVE! I will say the staff was welcoming, and friendly. Try New England Dental in BROOKFIELD!

Update after 1 year: I went to another dental office that was a MILLION times better than Aspen. No surprise fees, no intentionally confusing jargon, no feeling like youre getting scammed. Take note, Aspen.I went to Aspen a few months ago because I had a cracked tooth that needed work done. As a young 20-something without dental insurance I hoped that theyd be more accommodating. Although the staff was very friendly and the dentist did a fine job, throughout the whole experience they were very sales-oriented and deceiving. If I hadnt looked closely at my already sky-high bill, I would have tripped over the hidden fees (watch out for the unnecessary ~$200 toothbrush/toothpaste, and $45 flouride treatment that they dont tell you about unless you point them out). I felt like I was at a car dealership instead of a genuine, honest dental office. I had no choice but to get my tooth taken care of this time, but Ill definitely be seeking a private practice in the future.

The staff were very friendly and kind to my little one. The team explained what needed to be done and were very patient.

Some of the services offered are reasonable and good. Other portions are terrible.Appointments they are continually moving. Dr. is late or assistant.Failing to give credit back to insurance company on service not completed or attempted. Last time I check with criminal statutes that is considered fraud.

Phenomenal first visit there!! From the receptionist on. Each staff member cared about me. My only suggestion would be that you introduce yourself as you work with me. Not enough of a concern to decrease my review of Excellence!! Each of you did answer my questions which were many and important for my care since I had just left another large group because I never really knew what the plan of care for me was. You did this before I even mentioned my unsatisfactory service elsewhere. Thank YOU ALL!

I had four teeth extracted today. Everyone at the office was very helpful and Caring.George H.Costeniuc

Great help- professional service -Dentist is efficient/ no nonsense!👍

This place is completely incompetent. My daughter went to get work done and was sitting in the chair where she wasnt told what was happening. Then when the work was done another incompetent attendant comes out and not one person told me what they did. They said come back in 2 weeks. 2 weeks for what??? Avoid this place at all costs.

THEY LIE! First, they tell you that the exam and x-rays are free and the cleaning is $100 or a special $80 to get you in the door but it turns out that it is $145 unless you know better and decline the $45 fluoride treatment and the $80 in only for children.Then, after the exam you go with Lisa to see about a payment plan. She prints out a treatment plan with an astronomical figure and while you are in pain and suffering from sticker shock, she proceeds to see if you qualify for credit. Then, SHE PUTS IT THROUGH, even though you are still thinking about it. She lies and says that you wont pay interest if you pay it faster but its actually a normal credit for 48 or 60 months at 14.9%APR. Imagine my surprise when I received a credit card from Care Credit with a 26.99%APR! They are very underhanded and I will not spend a PENNY at this practice.

I had to get a root canal, and it was a horrible experience. It took 3 visits, The first visit i was provided Novocaine, but because of over-scheduling patients, and the dentist working on me as well as other patients. They ran out of time and told me to come back again. She gave me Novocaine and then walked away and tended to other patients, i sat in the chair for almost an hour, I kept looking back at her (the dentist) and trying to see if she was going to come back to me, when she finally did, she acted irritated as if it was my fault that I kept looking at her to come back to me, by then the Novocaine had worn off and when she started drilling my tooth, I could feel it. She gave me more Novocaine and then a few minutes later began drilling. Then she told me they had to close and I would have to come back.The second appointment, they gave me Novocaine, waited, began drilling removing the tooth/nerves, then ran out of time again and gave me a temporary tooth, and told me to come back.So this third time I had to get several needles of Novocaine and drilling.They put in the tooth, and it was too big in height and not very wide, so two years later, today, it hurts and my jaw is sore almost everyday. Food is constantly getting stuck in the gaps between the teeth, far more so than with any of my other teeth. The dentists were unprofessional and the visits were not scheduled properly. For an operation that cost almost $2,000 out of pocket that I could barely afford, I had a terrible experience and I am thoroughly dissatisfied, with a constant reminder of the carelessness and callous attitudes of the dentists at this office. I will never recommend this place to anyone, and will go out of my way to tell this story.I should have complained at the time I got the operation, but I was younger, and was busy working 2 jobs with an infant daughter. - 2015Update: They told me I needed $20,000 work of work - went to a second - non-corporate dentist - I had 2 minor cavities - everything else looked great.Aspen wanted me to fill out loan paperwork - this place is scum

The worst dental office in this entire world, totally no clue about the billing and I will be charged always no matter what. If you step in, they are of no help when it comes to billing. I did my filling at this site and I has pain later but afraid to go this place again. I am OK to stay with pain rather going to this place. Even the managers there are of no help and they say the person left the office and they dont have any idea whats happening. Please stay away from this place.

Very efficient and courteous. Professionally treated.

I absolutely love going to Aspen on Padanaram Rd. The staff is all so friendly and always willing to accomodate. After being seen at other Aspens this is hands down the best . I commute from Waterbury(Where there is an Aspen) to get seen at the one in Danbury!

Horrible client service - if you enjoy dealing with helpful professionals with good manners then please do not come here.

Very flexible appointment scheduling, fast and efficient processing and systems, state-of-the art high-tech equipment and courteous staff.

This place is a scam. They refuse to provide services unless you follow their recommendations for things like special cleanings that arent covered by insurance.

Very disappointed. I felt like I was being sold a used car. I came in for two issues that were not taken care of related to money. As a healthcare provider myself I always attend to the medical need first. I remain with a chipped tooth and need for extraction . I have insurance to start the finances yet the feeling of being in a car dealership and I am a physician myself. Very dissatisfied . I would not recommend this practice .

I think they have a good staff who are doing a good job.

Terrible went to have a broke filling looks at once i found my new dental insurance would accept my normal dentist. Had a series of unprofessional and painful xrays (yeah normally those really shouldnt hurt) never got to speak to an actual dentist was seen by a hygienist that diagnosed me with periodontists when two days earlier my normal dentist said all i needed was a crown and a basic cleaning. Aspen wanted to charge me thousands for things I did not need at all. I have since seen a 3rd dentist and he and the first both agree that aspen are a bunch of scammers and bullshit artists that just want to get you financed to make money patients be damned. STAY AWAY FROM THIS JOKE!!!!.(one star since i cant give zero)

HAPPY 😁

Disgusted with this chain that could only be compared to the McDonalds of Dentistry.The office staff is pleasant, the Dr. Dinulescu was rude and spoke to me from behind the dental chair that faced forwards and I was still speaking and there was no answer and I turned to see that she left the room without a word which was very rude. I was in extreme pain from an infected tooth and I told her which tooth but instead took a dental implement and started banging away at my upper teeth and then I had to remind her it was the lower one but pleaded with her to not hit me in my bad tooth WHICH SHE DID ANYWAY!!!! I nearly jumped out of the chair and asked why did you do that , I begged you not to and she said she had to determine if I was in pain??? I TOLD HER I WAS IN PAIN FROM THE MOMENT I SAT IN THE CHAIR!!!!Dr. told me they had to determine I am in pain before prescribing narcotics. I DIDNT WANT NOR WOULD EVERY TAKE NARCOTICS...I ONLY NEEDED AN ANTIBIOTIC? WHAT KIND OF CLIENTS TO THEY SERVICE? DO YOURSELF A FAVOR AND RUN RUN RUN FROM THIS LITTLE SHOP OF DENTAL HORRORS.

Terrible experience with this place. They tried to charge me for over 4 grant on a procedure that I got it done for

Comfortable, proffesional, every step explained

Very impersonal service. Job done but almost no communication.

Was finish in no time.