Last night I call the Emergency Room to see if they accept my insurance. The friendly operator says You should talk to a nurse first. We dont want you coming in if we dont accept your insurance. Agreed. She transfers me to the nurses station. I ask if they accept my insurance. Answer I dont know. And I have no way of knowing. Call your insurance company. I ask Isnt there a list of insurance companies that you accept? Answer No. Call your insurance company. Spoiler alert... St. Elizabeth has a full list of insurance companies they accept, on their website. So here it is... and maybe the nurse manager could 1)have this list available when people call and 2)not be in a rush to get folks off the phone.

First time visit to this new hospital. Location and grounds are wonderful. The staff was especially helpful and courteous going the extra steps to ensure a successful visit. Screening was in place for all entrances. Highly recommended. Highly visible from highway. Plenty of parking with sufficient handicap accessible locations near entrances. Local TANK route through campus. Non Smoking campus, of course. Great addition to metropolitan area.

I love going here to see my doctor! She is amazing. I do not like taking my kids here though. They are 2 and 9 months old. Sometimes the doctors and nurses seem clueless on how to care for my children. I had a few nurses and a doctor state that they dont get children often so its new to them. I dont like how they hold my kids for their shots. My daughter is terrified of coming in because of the shots/nurses. My daughter is also developmentally delayed and autistic and the doctors do not know how to handle her. So they never fully examine her. This office is more for adults if you ask me. Not the whole family. Doctor Vormbrocks and Dr. Summe office in Edgewood is amazing with children.

My doctors visit here rendered no information on the status of my health. The staff were generally easy to deal with accept the lab clerk that mistook me for another patient. I had to verify they were processing the labs that were ordered and once they were done, the doctor never called me to discuss the results. They sent me lab result numbers on a private login through the hospital I wouldnt otherwise have access to or knowledge of, unless I called in to inquire to the billing dept. as if Im a professional at evaluating the results, I cant recommend visiting this hospital for a routine checkup.

Not helpful cant strp outside the ER door to check to see of a patient os outside and got a ride

When not busy they get you in fast and out fast

This Hospital is the worst Hospital in Kentucky never going back their again they dont know what they are doing Its a bandage station The woman at the front desk is disrespectful when answering the phones or coming into the hospital and the nurses and the doctors are disrespectful and mean and all they do is set around and play goof off while patients are sitting in the room suffering. 😡😡😡😡😡😡😡

Below 1 star. it took over 2 hours for an infected cheek/tooth the staff were rude not very business like the sending mp was so respectful but i wa

Waited over a half hour for discharge papers and got misdiagnosed. Definitely need to work on communication, very disappointed. Will definitely not come back to this hospital ever again...

Very nice people. And very quick.

After seeing the doctor, I was waiting to get my paperwork and go on home to get rest. After about 45 minutes I rang for the nurse just to get an idea of how much longer it would be. Not being rude or rushing whatsoever. Then my nurse came in complaining to me, telling me I wasnt his only patient and that he has 4 other people to worry about.. making me feel really bad about asking how long it would be. He then hastily got my paperwork and took my IV out acting like I wasa burden. I didnt get his name, but because of him, I am going to go to another location from now on, which is a shame because this ER is only 5 minutes from my home.

I went there to get bloodwork done and I was in and out so quickly. It took about 15 minutes total and I went in at about 11am on a Wednesday with no appt. They were very nice and efficient.

On vacation from out of town and experienced chest pains and was admitted from the Emergency Room.The overall experience (while it sucked to be there) was fantastic.The stay was great, care was genuine and friendly, staff was accommodating, rooms were very comfortable and clean.While the reason for the visit was unfortunate, the stay really was a great experience.Being married with 3 children weve seen our fair share of Emergency Rooms and hospital stays, and this facility by far surpassed each one weve ever seen.

On July 23rd, 2019, My sister Loretta was taken into emergency room by ambulance due to choking and kidney failure. She had to have CPR before getting there. She had outstanding care by staff, and especially Samuel Conner who was the primary nurse. He could not have been more attentive to her and kept the entire family informed of What they were doing for her. St. Elizabeth is fortunate to have Samuel on staff.

The place wasnt that crowded and it took forever. I know test take time but well talk in 4 hours for blood work. The nurses and the doctor I saw were all very nice wonderful people. I just wish hospitals would learn two things. Not to price gouge and deal with a sense of immediacy. Worse than the government.

The nurses were very knowledgeable and understanding the doctors were very friendly and patient with me and did a very good job explaining the importance of certain procedures that they were doing and spent a decent amount of time with me very nice to be fully informed.

They did very well with my children

These people took priority over my health with my Diabetes when I was pregnant. After I had my miscarriage it seems theyve dismissed the fact that I still am a type 1 diabetic and still need my insulin. Two months ago I had my miscarriage, and was told that I could still go through them for my insulin atleast until my refills are used up through 9/2020. Yet here I am, a month and a half STILL waiting for a response or something.. anything from a Dr about my insulin. My sugar has been 270+ today being 467 for the passed month and a half. Ive been told by my pharmacy an RX was put in but my doctor needs to contact my insurance, and my pharmacy has not been able to get a hold of my doctor. Im not sure what it is within the building but I cannot go without my insulin and I refuse to be put aside because I can not afford $300 for my insulin that I need to LIVE. it appears that due to my only selection in insurance, wellcare, that I am not top priority any longer. Its disappointing really. No one should have to jump through hoops to receive the care or medical supplies they need to survive. Especially something nobody asked to have.

I live two minutes from St. Elizabeth’s In Edgewood yet travel to the Covington location. The staff is great and the facility is small. Very little waiting time to register or to obtain routine services such as blood work. I have always had positive experiences here. Highly recommend.

I had a routine blood drawn at St.Elizabeth in Covington the day before my Doctors visit. The blood work showed several things were very off such, kidney function was at kidney failure levels and my liver was functioning very high. My medical provider had been following my blood work very close for the last two years. She knew these results were more than likely not mine do to the severe level of inconsistency from what the results had been in the last two years. My Doctor ordered a new blood test that same day. The next day I received the results, everything was normal in less than 24 hours. It is obvious my blood was mishandled. Results would not turn around that quietly without doing anything. This is of tremendous concern because if my provider did not know me so well I could have been prescribed meds I did not need that could have hurt me and ordered test I did not need which could have been very costly to myself as well as my insurance provider. I will never get my blood drawn again at St Elizabeth in Covington again.

The lady at the front was pretty nice the nurse was nice the doctor was nice but I came in with a weird rash on my arm and the first thing the doctor said was it’s scabies how do you know without even looking or testing it. It took him 5 seconds to tell me he “thinks” it is not what he knows it is

I HAVE NEVER BEEN TREATED SO RUDE IN A HOSPITAL IN MY LIFE!!! I WENT TO ST.E BECAUSE I HAVE HYPOTHYROIDISM . NOT PAIN PILLS OR ANY OTHER NARCOTICS BUT BOY THIS DOCTOR SURE SEEM TO THINK THATS WHAT I WAS AFTER IM SORRY NOT EVERYONE LIVING IN COVINGTON KENTUCKY IS A JUNKIE AND WANTING NARCOTICS HE WOULDNT HELP SAID NOTHING HE COULD DO!!!

Was on vacation in Daytona and I wasnt already feeling well. Flew home and tried to get some sleep before going to work the next day but my wife talked me into going to the ER around 2 a.m. feeling nauseous and dry heaving saliva and a little blood. Was the only one in the waiting room so I got in rather quick. They took blood work, blood pressure and did a EKG and came up with the diagnosis (acid re flux) after the fact I told them I was taking OTC omeprazole for it every other day like I have been for years and according to them I should take it everyday. Wrote me a script for it and some anti nausea pills and a sick back just in case and sent me on my marry way, after about an hour and half of being there. Hour later went back to the ER to The Christ Hospital this time after throwing up a sick bag full of blood, they did my blood work and blood pressure and told me I had liver cirrhosis with esophageal varices which have probably ruptured and I was pretty much bleeding out into my stomach. All this just from the same tests St. Elizabeth did not 2 hours before hand. So after a EGD for banding up the 5 ruptured spots, I dont know how many bags of plasma to make up for the blood loss I had, week in ICU and coming close to death, lets just say it would take a miracle for me to ever trust St. Elizabeth with any kind of medical problems again.

I told the nurse that I was suicidal and she told me to get my stuff together and leave. I then told the rental cop the same thing and said bye.

Love the staff and friendliness of this place. Best hospital around! Always a quick in and out there!

The ER is fast not as long wait time as other hostpitals and very clean

This St Elizabeth is just like all others. Extremely unhelpful staff, lack of communication,etc. Dont get me wrong, my doctor at this location is pretty solid. My problem is with the office staff. They have no idea whats going on nor do they care. A short explanation of my current issue with them would have done fine. Instead it was drawn out over a 5 day period.. Just like every other time..

My husband works towing cars for AAA and runs a flatbed. He had a car come loose and run him over. He was transported by his supervisor to this locations emergency room. It was April 26, 2018, between 1200 and 1230 pm. The woman at the desk to check people in with blonde hair made him stand up and wait to be checked in. He needed to be seated because his leg had been run over by a vehicle. He also had a big knot on his head from being pinned between the car and a curb. She was not caring or empathetic for his condition and ignored his requests to sit down and not stand. When we got to the back, despite my husband telling them he had gotten knocked out and could not remember the accident at all, they did not check him for a concussion. They refused to take his workers comp information. And also just did a couple of xrays, gave him a script for pain pills, and sent him on his way. It was disgusting the way he was treated. I will not visit this hospital again!!!!

I was born there in 1948. My doctors name wasDick Woodard. My parents told me all went well. I of course have no memory of the experience. Haha

They treat everyone like drug addicts. My nurse was condescending and interrupted my questions, like she was making an effort to stop me from manipulating her. And I was just explaining my dehydration and inability to eat.

The diabetes center is the best Ive been to. ER was good when my brother had a sledding accident years ago.

Ive been here a number of times for various tests and the waits have uniformly been reasonable and the staff friendly.

Went to the ER for an allergic reaction. Everyone was friendly and they took great care of me. Couldnt have asked for a better experience in a hospital.

Rudest staff in the ED department: My father passed away from a heart attack at this hospital and they gave me a call early in the morning when my phone was off. When I finally called back I was transferred three times because no one wanted to tell me the news. Finally a nurse decided to speak to me and she simply said your father is dead. And I was crying of course but through my tears asked what to do next and all she said was in this snarky voice, maam I cant understand you. I WAS SOBBING BECAUSE YOU TOLD ME 30 SECONDS AGO MY FATHER DIED!!! The lack of compassion with this nurse ensured I will never go to a St. Elizabeth facility in my life.

Very very disappointed today. I’ve been here a few times but the last to times the wait has been absolutely Ridiculous the wait today is going on2hrs and their is nobody here. Makes me wonder what is going on back there.

Always impressed by the dedicated staff and personalized care. Love St. E

I came in with pain in my kne and just because I have arthritis I was not given any pain medicine. What are these dr there for if they can’t treat you I’m not a addict and needed something for severe pain in my knee .when are we going to get drs that can. Treat your pain and not be afraid and the receptionist could have any more disinterested in you only the nurse was half way decent boy what a healthcare ? Facility

The nurses were great but they prescribed me medication that wasn’t covered by my insurance and refused to help me find another medication. Why do you hate poor people?

Love the physical therapy. Doctors are very nice and informative.

Greatful for the hospital, seems employe hate working their an take it out on U!

There we is a bad joke I went in to have my eye look at and some spots on my chest. And he said nothing he do take. 2 aspeen and go some other Dr. Get out Oh his name: shower David h.

I got frustrated I went to the Emergency room because i wasnt able to see my DR and had suffered for a couple days only to be given a generic diagnosis or actually 3 possibilities but no confirmed diagnosis and sent home

Quick, friendly service!

This a band- aid hospital

Every time Ive been treated there, the medical staff has just stood in my face smiling smugly like theyre some kind of privileged high school kid wearing a red MAGA hat.

The lady at the front desk was very rude and disrespectful

Area wasnt good