Took my cat in and was lied to about the cost. I understand the E.R is always costly but no need to be rude to me about it when you tell me the final cost and I don’t understand why it’s so high so I ask to talk to someone about it and am completely ignored and just left sitting there and even worse the lady says and I quote “well that’s what happens when you bring your pets to the emergency room.” And then just walks away. Seriously so beyond rude.

While our story doesnt have a happy ending, we appreciate all that the staff at East Metro Emergency Animal Clinic did to care for our yellow lab mix. We were out of town when a complex blockage occurred. I received regular communication and was able to speak with the on-call veterinarian when I called at miscellaneous times. I also appreciate a staff member coming out to talk to me when I picked up our crate days later. Very compassionate and professional staff. Well miss our sweet girl.

If I could leave zero stars I would. This establishment is very unprofessional and rude. It was like dealing with uneducated kids. Please make the drive to UGA. Totally worth it.

I cannot say I trust this place and I must apologies for the proceeding rant. I will say the front desk staff was very nice and accommodating; however I am giving 1 star based on how the vet at this office handled my dogs situation.I took my dog here after he ate several puzzle pieces and vomited. After realizing he had vomited, I rushed him to this office. The vet took one x-ray of my dog and informed me that his stomach was full/distended and that there must be a blockage and she would need to do emergency surgery by cutting open not only his stomach, but his intestines as well. Wanting a second opinion, I took my dog to the UGA Emergency Vet and Im glad I did.After doing just an initial assessment, the vet at UGA explained that he did not know how the vet at East Metro had come to her diagnosis of surgery. He stated this was not an emergency surgery situation, my dogs stomach was not distended, and my dog did not have pain when palpitating his stomach. He stated they would monitor my dog and make further evaluations if other symptoms presented themselves.Long story short, the vet at East Metro was going to perform an emergency surgery that my dog did not need at Im sure a very pretty penny. Thanks to UGA, my dog is home resting without having had an unnecessary surgery.

The doctors here and staff are exemplary. I am so thankful for the east metro animal emergency services. My precious 10-year-old dog suffered a major emergency on Sunday Father’s Day, the doctors and staff calmly took care of the matter professionally and my dog is feeling better even today keep up the great work East Metro.

NEVER BRING YOUR ANIMAL HERE ! I SAT IN THE CAR FOR 6 HOURS WAITING FOR MY DOG TO BE SEEN & THEN AT 12 PM I WAS TOLD THEY WERE RUNNING OUT OF SUPPLIES WHICH WAS A LIE THEY JUST DIDN’T WANT TO SEE MY DOG. THE STAFF IS COMPLETELY INCOMPETENT & THE HEAD NURSE NICKY TOLD ME THAT I COULD TAKE MY DOG SOMEWHERE ELSE AFTER I HAD SAT IN THE CAR FOR 6 HOURS WITH MY DOG NEVER BEING SEEN. IF YOU WANT YOUR DOG TO DIE PLEASE GO HERE. THIS PLACE SHOULD BE SHUT DOWN. NEVER HAVE I BEEN TREATED SO RUDE & DISRESPECTFUL. IF I COULD GIVE THIS ESTABLISHMENT 0 STARS I WOULD.

This vet saved my babies life. My cat had developed a nasty infection after a surgery at his regular vet. Luckily East Metro was there for us and everyone involved was so sweet. The before and after pictures speak for themselves.

When we arrived at EM Emergency we were immediately greeted by Kelly. She obtained our info very quickly and got my dog in very quickly. Our wait for word from the Doctor was @ 30 minutes. The Dr was very informative and concerned about my dog and seemed to have done a very thorough check up. The cost for the visit was what we expected.I am so glad and grateful they are there. We have visited EM Emergency a few times with different pets and they have always been very attentive and caring.They have a great staff and we really appreciate each and everyoneThank You East Metro for being there for Fur Babies in need !!

I had an emergency with my dog and called to let them know I was on my way.The person that answered the phone pretty much told me they had a 5-6 hour wait and that I should go somewhere else.

The staff was friendly and explained all the charges to me up front. Because of COVID they only offered curbside but the vet talked to me on the phone. From the time I pulled in till they took our dog back to clean the wound and stitch her up was about one hour. Prices were within what I expected for a trip to the ER.

I would not bring a pet rock here for lack of appetite. Incompetent staff and a sever lack of compassion. Dont waste your time taking your pet here. Go to UGA. The price is really no diffrent and while the drive is longer you get compassionate staff and vets who actually care and want to help.

Yes they will try and save your animal and idle you do not follow there every instruction to the T, they will harass you and be rude as all hell. Will never use this place again.

My parrotlet had a leg injury from the breeder band on his leg. He was bleeding, and I was terrified. He was treated quickly, efficiently, and I rest easier knowing I have a nearby emergency vet that can care for birds when their regular vet is unavailable. Thank you guys so much!

Terrible, was only concerned with getting money which was an insane deposit of 1400$ for an IV that lasted 7 hrs and did NOT help my dog. Sent him to Eastside hospital equally as terrible 2500$ later between the two vets and the outcome was death.

Very poor bedside manner, or no bedside at all seeing how we were not allowed to be with our dog when she passed. Rude and unprofessional. I do not recommend anyone taking a pet here. Waste of time and money, which was all they seemed to care about anyway.

Poor customer service, there was no standard practice for payment collection. Appeared to be more concerned with the collection of money versus helping your pet, major differences between each shift and how they conduct business. When expressing the need for help for your pet, they suggested multiple tests and the suggestion of putting your down in a pre screening which should not be an option while seeking treatment. We work hard for our money and four legged friends and deserve the best treatment for both and to know our pets our getting the best service. Customer service means everything!!!!!

Brought my pet because she was dying. Because of Covid, not allowed in to be with pet - the Drs. & Shareholders agree that its best for clinic. To me, Dollars are more important than being with a loved one. I went somewhere else.

Terrible place! They were very Ignorant very expensive, and seemed more like a slaughter house for pets. If you love your animals and don’t want to get ripped off DO NOT COME HERE!!!! Privately owned by the devil.

I Do Not recommend this place to anyone. Took a cat there 2 years ago for my roommate whom is paralyzed, they put the cat to sleep & said they would only charge the euphemism fee & waive the rest. My roommate only had half of the cost & I paid the remaining fee. They never gave me a receipt or any paperwork stating services. Last month I received a statement from a collection agency where East Metro ER turned me into them stating I “owe” them $$ ! I tried settling it with Kelly the “new” manager & she refuses to give any validated reason due to ‘she wasn’t the manager at the time, & she sees a balance & she wants the $$! Very Unprofessional!! The account isn’t in my name, as she stated, but yet it was sent to a collection agency in my name? Be careful with This place!! Make sure you receive an invoice before exiting, regardless how upset or distressed you may be, hate to see anyone else get taken advantage of!! Lesson Learned!

On July 21st at 7AM I called this place because my dog had been snake bit. I called and explained I had a bit of an emergency and they told me they can not see my dog, they close at 7:30. Well they lied because they close at 8 and beyond that my dog was just bit by a copperhead and was shaking and swelling so a few mins should not matter at all in the case of an emergency. I will continue to tell every pet owner I talk with about this incident.I drove over to Rockdale Animal in Conyers and they saw my dog immediately! They treat the case as an actual emergency and with in maybe 30 mins they had my dog all fixed up.It clearly states 8:00 for the hours..any way I had an EMERGENCY. Not sure you have read the name of the business in which supplies your paycheck but it clearly states EMERGENCY center. I have not been so let down and hurt by a practice. I wouldnt treat any neighbor the way I got treated therefore Id only never ever recommend any neighbor to this place

I spent $400 to save my dogs life. They couldve AT LEAST attempted to run an IV through my dog or something. Instead, they sent me home with a dog BARELY BREATHING, some medicine for nausea & my PUPPY DIED.

Even though I got lily there to late. They were so kind and thoughtful. Thank you so much for making a difficult time a little easier.

We have a bleeding 90lb pitbull with severe anxiety didnt even faze these ladies. They cleared out the waiting room and treated our guy like a king. Jax is TERRIFIED of people he doesnt know (even on 80mg of Prozac) but he was so interested and calm around all the staff working last night. To me, him feeling at ease around them is the highest endorsement I could ever give. They got him fixed up quickly and for a totally reasonable cost. I hope we dont need them again, but we know who to call if we do.

Ill spare all of the tragic details, but this establishment cares about money- not animals. Wish there was a ZERO stars option.

East Metro Animal Emergency Clinic went above and beyond to help me on 3 different occasions. They are very compassionate and know what they are doing. Yes, it is true that emergency medicine is more expensive than a day practice would be, but isnt that the case in human medicine too? They are honest and fair. They give you an estimate for any charges prior to incurring any charges. There is no sticker shock and do everything they can to work within your budget. If you are a long-time pet owner like I am, you know that pet services are not free or cheap. Just the nature of the beast. I have a separate account for my babies for that reason alone. I am so glad they have been there to help my babies when no one else was open. Thank you for taking the time away from your families to help mine. You guys ROCK!

Today I had to say goodbye to my cat of almost 15 years. Sarah and Dr. Jackson were courteous, professional, helpful, polite, patient and kind. They gave me all the time I needed with my cat before, during and after the procedure. They made the whole experience as easy as they possibly could. I will definitely use their services again in the future should the need arise. Thank you Sarah and Dr. Jackson!

I had to make a trip here with my dog because he was so sick! He tested positive for parvo and I was heartbroken! They were very patient and understanding of my situation. We had just got a new puppy a week prior so I knew the puppy probably had parvo as well so took her in the next day as well. She was positive too! They treated both my dog and new puppy and thank God they both survived!!! Im so grateful for all the doctors and nurses here. Any question I had they would answer promptly.

Horrible experience!! No Compassion!! Money Hungry!! When your dog is dying the only thing on your mind is saving your pet, thats why you rush to a Emergency Animal Clinic. I came in with my 3 year old dog because she was having a seizure and I did not know what was causing it. I called before bringing her in and they informed me that it would be 110.00 to see her so thats what I was prepared to pay but by the end of the visit it came to over 2,000.00 to try to save her and they would not do anything to try and save until the payment of 2,000 was made that day. I could not afford that but could do a payment plan but unfortunately they did not have that to offer. What made it worse was one of the female employees got a really nasty attitude and started to go on a rant about how they use to offer payment plans and they almost went bankrupt and had to close. I do believe my dog would be alive today if I just took her to another Animal Hospital. I really do regret ever stepping foot in that place. Words cant express how horrible they made me feel. PLEASE STAY AWAY FROM THIS PLACE, YOUR PET DESERVES BETTER, YOU DESERVE BETTER CUSTOMER SERVICE!!!!

They were great, my dog eat a lot of chocolate. I brought her in after calling them and they took great care of her. Price is what you would expect, but do they offer military discounts.

Had to rush one of my cats here because he was blocked (absolutely no urination.) This is semi common in neutered male cats and I was previously aware of the fact that it can happen. It is life threatening (built up blood potassium can cause heart attack.) In this cat it was caused by urinary crystals. When we arrived we didnt have to wait at all to seen. The doctor gave us diagnosis within 30 minutes. The emergency surgery for this is a costly one. I was charged the low estimation price and because I caught the obstruction early not all of that was needed so I was refunded almost $500. These are amazing veterinarians and this office isnt going to scam you. With that being said it is important that anyone with an animal should know that vet care is costly.

Very upset with this hospital! We took our cat there on Christmas Eve with difficulty breathing. After telling us what was wrong, we signed a form stating everything thing they were planning to do and paid our money and left her their for treatment. She had to be put into an oxygenated kennel to help with her breathing. When they would try to lower the oxygen level she would have problems again. We had to leave her there Christmas night also. It’s not necessarily that I’m complaining about their care of our cat while she was there but what happened when we went to pick her up. When we went to get her the dr told us we should take her to our vet when we left and even to UGA if we were considering surgery (her lungs were leaking air and filling her chest cavity). We decided we needed to take her to the closest vet in Covington. Our cat was gasping for air when we left and pretty much suffocated before we got to the vet!! I felt that it was cruel to send her out like that!!! We would much rather had put her down instead of her having to suffer like that!! They never mentioned that she was so bad that she wouldn’t make it to the vet and never said anything about putting her down as an option. It breaks my heart that my cat suffered like that and it was traumatic for my husband and I to have to watch it happen. We picked her up at their closing time and I kinda felt like they were trying to get her out so they could leave!!

Really just all around wonderful.Took every measure possible to keep costs down while providing fantastic service and care for my pup.While it took longer than I would have preferred, the level of care and attention given surpasses most doctors that I have dealt with for humans

I was happy with the service I received. The doctors advice and injection he gave my girl helped get her through the night so we could make it to our regular vet the next morning. The price wasnt too bad. I would drive 45 minutes to go here again, rather than go to Woodland, which is 5 minutes from my house. SAVES in Fayetteville looks very expensive too. When it used to be Southern Crescent it was not that fancy. Any emergency vets office that resembles a ski lodge or fancy hotel makes me think theyre making me pay top dollar for their services so they can have all this extra stuff. No thanks, just have the ability to save my dog and ask for a reasonable fee.

I wish I could put no stars this place cares nothing about the well being of your pet.

I brought my puppy here and within two hours she was dead. These people had NO URGENCY whatsoever! When I first got there the nurse took her back and placed me in the waiting room. 10 minutes later the doctor came in and was talking about how bad my puppy looked. Nevertheless she continued to call my puppy a boy. How do you know how my puppy is doing if you don’t even know the sex of it?! and you call yourself a doctor?! Then, they said they’d charge $900 for an overnight stay. We told them we could not afford it and that somewhere in that $900 fee was a miscellaneous fee “just in case”. After spending $200 at the other vet prior to coming here we couldn’t afford another $900. After military discount and somehow knocking $500 off the bill they set the new price to $400. Not even 30 minutes later the doctor came in and said “sorry guys your puppy passed”.. would you like me to give her CPR? Are you kidding me???? She had NO URGENCY! None!!! 20 minutes later she said “well she didn’t take to the cpr, sorry guys”. I would NOT and I mean ABSOLUTELY NOT take another animal here!! These poor excuse of so called “doctors” carelessly killed my baby girl.

Prompt, very caring and thorough. They even faxed my cats records to our usual vet without me asking, and without me even providing all the info about the vet. Appreciated the follow up.

I took my Bichon there on 8/5/17 for emergency care. The staff was nice and seemed concerned. They told me that they could do blood tests which I consented to. This was expensive but other detailed testing such as x-rays would have been more. Afterwards they told me that my pet was anemic,had an autoimmune disease and wasnt out of the woods. They prescribed steroids for him and I took him home. I thought that this was to help build his blood levels up. I am tempted to give them 1 star because my pet died on 8/9/17. I believe that the staff knew that my pet was dying and didnt tell me. His death was a total shock to my family. We thought that the steroids were going to help put him back on the road to recovery. My review comes from the disappointment of the doctor not telling me that my pet was in transition. I feel that doctors know and he should have told me so that we could have prepared ourselves and our beloved pet to help him transition as comfortably as possible.

All I can tell you in my opinion, the lady vet on duty at 2 am may have well saved my Lhasa Apsa. Bloody mixture from bowels, constant vomiting, quickly becoming dehydrated. She gave an injection to stop vomiting, injection to stop infection causing bleeding, pills to continue helping with infection and IV for dehydration. I was there until 4:30 am, the total bill was $235 which I thought was very fair. My little boy got better almost immediately. VERY SATISFIED .

TERRIBLE PLACE. if i could give no stars i would. about 3 days ago my puppy started drooling out of no where so i called her vet that day and told them about it and they told me to monitor her. which i did. well last night she started shaking and drooling 10x worse and would walk and just didn’t have any energy. so we called the closest emergency vet and they told us to bring her in and that it would be $110 exam fee and possibly more determining what they needed to do. so we got there and the woman up front got my puppy and took her back. we sat in the waiting area for 40 mins with no information at all. the woman finally came to the waiting area and told us everything they needed to do and showed us exactly how much everything would cost. they were wanting us to pay 2,500 when they didn’t even know exactly what they were looking for. i told her that was way to much and we couldn’t afford that so she said she could come up with a plan B, but that she NEEDED us to choose the 2,500 because they NEED the money. i called my mother and told her exactly what was going on and she told me to go to another one because they just wasn’t acceptable. and that she just wasn’t comfortable leaving my puppy there. so we waiting at least an hour for the woman to come back to us to tell her that we are taking her somewhere else. she got an attitude walked in the back and started to yell with another male. about 20 minutes later she brings me my puppy and she is soaking wet from her own drool. we left there and drove 45 mins away to eastside medical in grayson and they were AMAZING to us. they put us in a little room and watched them exam my puppy. they took her back and did x rays and blood test and everything else’s they felt was necessary. they came to inform us every 10 minutes to make sure we knew exactly what was going on. they gave her some medicine to help with her nausea and drooling and sent us on our way. we paid $356 and my puppy is back to her normal playful self. still a little tired but she is perfectly fine. If we would’ve kept her at east metro i don’t think she would’ve been okay today

We had to use them for our dog the other night. They were very professional, nice, and patient with us. They did all they could for our dog and were very caring. The vet called tonight to check on our dog. I thought that showed they care.

Did not do enough to stabilize my baby. We had the payment option approval but guess it wasnt enough for them to help him. In his condition they should have made what he needed the most. Hopefully they at least gave him the drug they said they would to ease the pain he had to be in. We left feeling the money was the primary focus and the humane efforts last. Im so crushed my baby passed there 5 minutes after the family who loved him left to come back and get him in the morning. Thought we did best for him to stay overnight. Felt they didnt really care for him. My sweet baby.....

My best friends dog was attacked by a Pit Bull and had to be euthanized. Dr. Jackson and his staff was very compassionate, patient and knowledgeable. It was one of the hardest decisions that we had to make, but Dr. Jackson was there every step of the way!

These people are fantastic!!Warm and inviting.Informative, very caring 😍

DOG died 3 hours from leaving hospital, they are not equipped and just will take your money instead of saying we dont have the experience, or saying here is another place you can go instead they run all these test having you pay all this money and dont give good information on your pet!!! Drive to Animal Hospitals in Decatur 24 hours this place is deplorable for emergencies!!! Then they charged 400.00 and wanted to keep charging , stating they didnt know what was wrong.... I wish it was a 0 rating..

I had to rush my dog to the er tonight due to vomiting and being lethargic. The team took my baby from me and then kept him in the back for an hour without letting me see him. I asked to see him just for a second to make sure he was ok and told the dr that I have heard horror stories about leaving your pet. The dr said that was insulting to her and that I could take my dog to be treated elsewhere if I would like.I told her I would not leave my children at a drs office without checking in on them and I am just concerned. She told me he was in critical condition but would bring him in the room after xrays . It took forever for them to treat/diagnose him and did not seem to be a sense of urgency. The bill and charges however were. He was brought into the room in extreme pain and then began to have difficulty breathing. We called the dr back in and thats when they realized his heart had stopped and they began cpr. He was not able to be saved. The xrays showed an enlarged heart . He had not shown any symptoms until today and went downhill in a matter of hours. The bedside manner of this dr was an issue for me and I wish there was something more I could have done for my baby. TWO hour visit and one deceased dog later I had to pay $900.

They called to check on my cat, Alice, today, and it reminded me that I had not yet left a review. Alice decided to be sick with I what I believed might be a UTI on Sunday when my usual vet was closed. I took her to East Metro Emergency Clinic and they took us right in. Dr. Capeheart and her staff were amazing. Very thorough, patient and kind people who really seemed to care. While I was there, a woman brought in a dog she found and they scanned it for a microchip right away. There is also a sweet house cat that keeps you company while you wait. Dr. Capeheart informed me about the diagnostics they wanted to perform and what the cost would be upfront. Yes, it was expensive but not totally worth Alice not suffering. And to be perfectly honest, I dont feel it was that much more expensive than my vet would have charged. Regardless, I am incredibly grateful East Metro was there for us. Thanks EM!!

Took my Precious Boy King here for having (As they stated)Having a heat stroke!I really believe that they brought his temperature down to quickly which cause him to DIE.I was told to leave and go up front to do paperwork for payment.Dont know what happened when i left my dog eye sight hmmm?But i know I WILL NEVER EVER TAKE ANOTHER PET HERE!!!And i also believes their cries are FAKE great ACTORS.I think if theyre not Spayed or neutered they dont try to save our precious Pets.

A friend of mines dog was hit by a car. I went with her for support. The doctors and staff did everything they could to help her. Doctor really explained everything that was needed. They offered us Carecredit as a payment option which was great because not everyone has an emergency fund.

Very happy with the service and care they provided for my dog when he got blocked.

Excellent care - we have used this facility several times and have always been impressed with their skill and care for our pets.

Came in with our dying puppy and they helped her make it through it and we get to enjoy her still to this day thank them for their hard work and their kindness

Found what was wrong with my bulldog and got treatment for under 200$ absolutely love this place and their great staff.

Horrible..................could have saved my dog but did not even try..my dog had already died because they did not really try to help him, the first thing they said was this will be $900 and never even told me what was wrong. He had trouble breathing when I was in dunwoody due to a panic attack and I took him to Blue Pearl ( top notch vet) and they gave him something to calm him down andhe was fine. My baby was panicking and they did not even give him anything to calm him would not let me see him and the next thing they said he was crashing, but they billed me for oxygen to try and save hin. I never saw him with Oxygen. Thyey took me to the back and in slow motion acted like they were giving him CPR, while they told me the price as they were doing it. the tube did not fit correctly and the idiot that was getiing the right tube walked as if there was no sense of urgency, I think my baby was already dead.They are lowdown, and the borad of directors needs to shut it down, someone needs to open a true emergnecy vet place that cares about the animals, and truly wants to help people and their pets. Some of the vets that opened this place have vet practices in the area and Conyers know what is going ona nd does nothing about it..I will never forget what they did to me and my dog two years ago on Christmas. I cant stand this place..I WILL NEVER FORGET WHAT YOU DID TO MY DOG, NEVER..

Everyone there was so kind.

I have never been so mortified in my life. Our cat needed a c-section because there was obviously 2-3 additional kittens still inside. FIRST the said they had to do an xray to see AFTER they already said theres no doubt theres other kittens. They said theyd work out an estimate but said it would be between Two and Three THOUSAND dollars... We were like ...HUH???? We have other cats, have had many dog and have had many horses in the past and our Vet Dr. Sigman wouldnt charge more the 750.00. They said Well this is an emergency clinic. We declined their work and asked for our cat and three kittens she already had back into our possession. Within moments on the other side of the door a woman said isnt that how people are and laughed...My wife could have killed at that moment but instead cried in anger.It together forever to get our girl and her kittens back after paying $105 dollars for absolutely NOTHING we havent already told them. She ended by saying theyve had problems like this before and all I could do was look at her and say I no doubt am sure you haveThis is by far the WORST animal clinic I have ever visited. The doctor in the beginning was good but the woman that came on at 8 oclock was a complete idiot, Leslie Lathem.Even looking at the bill they have domestic medium hair cat as the breed where we clearly stated she was a Maine Coon that had long hair....what idiots!Id recommend going anywhere BUT this facility, Absolutely the worst animal clinic in the state of Georgia...ok ok ok most of Geaorgia

They helped our dogs but were so unfriendly and uninformative that they made an already bad experience worse. The woman working the front barely bothered to speak to us or tell us what was going on! Terrible experience and HUGE bill.

Thank you for all the help,great place ,will recommend to friends!

VERY RUDE! My dog ate some medication and all they could do was tell me they couldnt help and to call poison control. To call poison control about an animal is $65, plus whatever needs to be done to save my dogs life. Very terrible service, will never come here agian.

Please dont take your Animal this place. These people stole my Dog and her unborn puppy because I didnt have $2,500 for a C-Section. They told me they the puppies were dead and they could try to save me Dog, only if I signed my Dog over to them since I didnt have the $2,500. The puppy wasnt even mine. It belongs to my 82yr old Mother.

The staff is very rude, I couldnt believe it.

All they care about is money, not the animal.