I was scheduled quickly and seen on time the day of my appointment. The technician was friendly and well informed on what my insurance plan would cover. I was able to set my machine up at home and easy recall the instructions provided at the store. I was happy with my experience and would recommend CPAP Central to my friends.

I was able to schedule an appointment to be seen very quickly. Laura was super knowledgeable and friendly. Very happy with my overall experience.

While traveling, I had a urgent problem and needed a different mask. I found this store on Google and they were open late so I was able to get there from the other side of the city. Upon arrival, Megan assisted me. She was very kind and knowledgeable about their products. She got me hooked up and I was good to go.

I stopped in this afternoon to purchase a new mask. I worked with Megan and had a great experience. She was friendly and very knowledgeable. She showed me the various options and I was able to try each of them on. I was in and out quickly and left with a mask that I feel very comfortable with.

Rachelle went above and beyond to help me find a replacement Bi-PAP machine. She spent 2 days making calls, emailing and working with my doctor and insurance company to help me. I am so grateful for her hard work and knowledge of both the equipment and administrative processes. I would highly recommend Rachelle and C-PAP Central to others. 10 stars!

Needed a replacement adapter for my hose/mask. Rachelle got me the part that I needed. She was very professional, and answered all of my questions. She reviewed my resupply schedule, and updated my info to make it even easier to reorder when needed. I highly recommend C-PAP Central, have always gotten good service there, and again Rachelle did a fantastic job handling my issue. in and out in under 10 minutes.

Went into the store desperately needing a new head gear thing for my machine as the plastic piece that holds the tubing and nose pad broke. They were close to closing and Rachelle helped me quickly. She even told me who my medical supply company was - she answered all my questions and made me a believer in this store. Was in and out quick and slept like a baby Saturday night.Thank you Rachelle!

I visited the store looking to see what supplies I needed. Rachelle was extremely helpful in getting me information on what my insurance covers. I will definitely return and shop for my supplies at c-pap central. Thank you very much for being professional and informative!

I highly recommend C-PAP Central for all your C-PAP needs. Rachelle helped answer all my questions and guided me to find the equipment that will best fit my needs. Sabrina showed me all my options and took time to explain how all the equipment works. I felt very comfortable and confident with the choice of equipment I purchased. I will call Rachelle and Sabrina anytime I have questions and I will buy all my supplies from C-PAP Central.

On vacation and lost a part to my cpap tubing. Rachelle helped me over the phone to figure out what I needed in order to replace the part immediately. She went out of her way to determine the part and its identifying number. I was able to obtain the piece within 2 days. Amazing customer service! Thank you Rachelle!

I called in and spoke to Rachelle about one of your machines. Im not a customer yet but she went beyond the call of duty and help me with my questions. I had a great experience with Rachelle that would make me become a customer and refer you to my friends and family. Keep up the good work Rachelle.

Joann was very knowledgeable about the differences in the machines and knew what was covered by my insurance, and the difference in cost if I wanted to upgrade. She also offered certain features such as auto replenishment of tubing., etc without being rude or pushy. I have dealt with C-PAP Central in the past, for supplies for my old machine, and everyone there have always been very friendly & knowledgeable about the supplies. I highly recommend this store!

I want to commend both Rachelle and Sabrina to going out of their way to help me with problems I was having with my C-PAP machine. They were very patient and accommodating. I recommend C-PAP Central to anyone using this device.

Very knowledgeable staff. Thank you for all of your help. Highly recommend.

Rachelle was super helpful today when I came in for my CPAP supplies. I was so unaware of when I needed to replace them. She also let me know I had a recall on it as well. If it weren’t for her I would have never known.Thank you so much Rachelle!!!

I’ve been trying to reach the store for roughly 2 weeks. I might have to go in on a day off just to get my prescription moving forward. I’ve left 2 voicemails, emailed them— no response. They’re not showing busy, but clearly they must be doing other things….

I went in to get a mask for my CPAP machine and was assisted by Laura. She was great and helped me find the right fit. She even went multiple steps beyond and even cleaned my machine and gave me information on how to better operate my device.

Sabrina is an amazing asset to C Pap Central. Her knowledge complimented by her sense of humor was a a real joy.She want the extra mile to help me and make sure I had the tubing and everything I needed on a busy day.

Rachelle was totally amazing! She really took her time to help me choose the right mask. She knew exactly by memory what my insurance covered and how often. Great selection of mask!

Super friendly and knowledgeable staff thats eager to help and please. The facility is clean, well stocked (as can be given the current CPAP and accessory limitations felt on all DME businesses) and organized; it was set-up in a commonsensical way for ease of browsing.Oh and of particular note, Rachelle specifically helped me out loads when I was on a very, very limited time crunch. Thank you Rachelle!

I went to CPAP Central and met Megan. I have one of the recalled machines by Phillips. Although the situation is incredibly frustrating Megan was able to talk me through the process and actually teach meto use my machine in a different way without the humidifier. In a world where customer service seems to be lacking I was thankful that Megan whats my contact at CPAP Central. Thanks Megan for your help and I would definitely visit your store again!

A very nice store with kind and helpful employees. Thank you to Rachelle, who helped me find a very comfortable mask. Im excited to use it!

Megan W. Took great care of me today. I went in to find out about the Phillips cpap recall and not only did she give me all the info I could need but also got me registered for the recall. She was so nice! Thank you Megan and the Sancus Cpap central!

My service here was very quick and Rachelle was very helpful and she even had my CPAP parts ready for me when I arrived because I had called them to verify some information. Overall excellent service every time I come here.

I was at the CPAP Central Store on Sancus Blvd in Columbus today. The service provided by Laura was exceptional. She was knowledgeable and took the time to explain my options and helped me select a new mask that is right for me. I usually have a great experience when I go to this store and todays visit not only met but far exceeded my expectations. I was very impressed with Lauras expertise and how easily she navigated through the process. Again, she was exceptional.

Im new user and they had the exact same nasal cushions used during my CPaP titration study. And that made me more comfortable with my choice. Laura helped me with my selection process. She explained everything thoroughly and answered all my questions. She was even observant of my need to be done by a certain time and not once made me feel like an inconvenience. A word of advice: PAY FOR EVERY UPGRADE YOU CAN! Because it makes a huge difference in your comfort and experience during use.

Laura and Jessica were absolutely wonderful to work with. They answered all of my questions thoroughly and presented me with many options on what machine does what. Highly recommend them to anyone in search of knowledgeable, helpful and very friendly respiratory therapists!

Rachelle was most helpful. I called in about some questions even though I was not purchasing anything today. She was thorough and helped get my questions taken care of. Thank you Rachelle

Caitlin was extremely nice, friendly and professional. She explained everything thoroughly and answered all of my questions. I felt very comfortable and not pressured at all.

It was a very pleasant surprise to discover this store.Rachelle in particular was very helpful, knowledgeable and considerate. Much appreciated!

I just went in for my yearly C-PAP supplies, but this year I needed a new machine after using my last machine for 11 years. I had an appointment with Laura and she was very friendly, knowledgeable and helpful. She explained my options with the different machines and the costs associated with each. She also clearly explained what was and was not covered by insurance. I felt I was in good hands and had a very positive experience.

I can write a book about how grateful I am for Laura and Rachelle. From speaking on the phone till the moment I stepped into the building, I was greeted with warm smiles and positive energy. Rachelle was very pleasant over the phone and knew exactly who I was when I stepped in the building. Laura on the other hand was horrible at everything lol. Just joking 😂😂. Laura’s sense of humor and comedic timing was definitely needed. She made me feel comfortable and kept me in stitches during the whole transaction. I honestly didn’t want to leave 😂😂. I was prepared to camp out if needed just to stay around the positive energy they gave off. If I could give more than five stars I would. Well, I guess that’s why they make emojis for ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ . You guys rock!!! Thank you again for the wicked awesome experience. I’ll make sure to break my cpap machine just to have an excuse to come back and hang out 😂😂😂.

Called on a Saturday Rachelle answered my call was very helpful answering my questions about a part I needed.. Few hours later I stopped by cpap central Rachelle had the part there waiting on me she did a great job replacing the part and did a deep cleaning on my cpap great customer service and customer support ..

Had to come in because I had some questions about my apnea and mask and stuff. Rachelle was a delight! I was frustrated with my health issues and she shared some of her own with me. Her story was inspiring and left me feeling hopeful about my own issues. She was so lovely and I cant recommend her and this place enough. Most Healthcare facilities now a days are cold and you are just another body to diagnose, get payment and send you out the door. Not this place and not Rachelle!

Laura and Jessica helped me today. What a fantastic job! We covered every detail, even auto shipping/billing when I’m on Medicare. Very knowledgeable TEAM.Thank you!!

I stopped in yesterday because I had a question about my current cpap machine. Rachelle was so helpful and answered my questions even though Im not a patient there. I had some concerns and she was able to help me out.

Megan gave fantastic service- very knowledgeable. Very helpful. Would highly recommend . Thank you Megan!

Rachelle and Laura were great. Very helpful and did not rush me or anything like that. Very pleasant to deal with.

Laura was very helpful. She guided me through the process of getting a CPAP machine and gave me great advise on how to resolve my problems.

This was my first appointment, and I was very nervous because I just received my diagnosis but Laura was informative and non-judgmental. I really appreciate her and look forward to working with C-Pap Central!

I received the rudest customer service I have ever experienced at this store while trying to find a product to buy. Their prices are also significantly higher than the same equipment if you purchase it online. They also charge and upgrade fee for better equipment. I bought the same equipment elsewhere without any such fee for half what they were asking.I called ahead to see if I could come in and try on some masks. After a polite chat with a sales floor worker, she said I should talk to the respiratory therapist there. The respiratory therapist there was extremely rude and seemed to be annoyed that I was there. She would barely even speak to me or answer my questions. She told me I couldnt try on any masks. When I said that was the reason why I had come and that I had called ahead, she was visibly annoyed and only would let me try on two masks, both of which were too small, but I wasnt allowed to try on any other size. She and one of the other women working there were both visibly upset when I said that I had purchased my CPAP machine online. Since there were unwilling to help me (a potential lifetime customer due to my condition who was hoping to find a local business to purchase from) I went back to the website I purchased my machine from and ordered my masks at half the price of CPAP Central, where I have was able to get friendly service and advice.There are a lot of reviews here that site this therapist as an issue and the companys poor treatment of customers. This is a business to avoid.C-PAP Central could have politely helped and I would have been more than happy to give them my money and walk out with a product. Instead they choose to treat a potential customer looking to improve their health with new equipment as an annoyance. Save yourself time, frustration, and money and shop elsewhere. Youll be glad you did.

Rachelle was diligent in helping me resolve an equipment issue. She went above and beyond what customer service can be. Very grateful to have her help solve my problem.

Rachelle was amazing! She was so sweet and polite to my father. We’re coming back just her her!

Sabrina was polite and professional. Cpap Central is lucky to have her.

I had a great experience with Laura. I was having problems with my current CPAP and she helped me diagnose the issue and gave me multiple options to try. She even made a call with ResMed to double check that there were no issues being reported on their end. She put me on a waiting list for an Auto machine and I walked out of there understanding my CPAP better. She knew everything! Great customer service.

Sabrina was very knowledgeable about c-pap and accessories and insurance coverage, was in and out in a flash great experience! Thanks again

Was in a hurry and needed a piece for my cpap machine and Rachelle was amazing. She got me taken care of and was so lovely to deal with I cannot recommend this store enough

Laura was great. She made everything super simple for my first CPAP experience.

Very happy with my experience here, Laura personally walked me through my machine, and gave me more insight to my OSA than the doctor that diagnosed me.EDIT: 07/20/2021My experience in store was amazing, since it has been hell. The online portal does not correctly show how much money I owe, the call center that fields calls is most certainly not located in this country, as 99.9% of the call center workers do not understand me. There are times where I will call twice in a row and get two different answers as far as how much i owe.Run far, far away from this company as 350 spread over 6 months very quickly turned into close to an 800 dollar expense. Whats worse is the web portal is so dilapidated that I cant even figure out what I truly owe.So I have a web portal that cant give me straight answers,A call center that can barely understand me, and no one really is around to take responsibility.Cpap central better really enjoy the money they get from me, because it will be the last they ever get from me.

Very happy with our experience there. Laura was very fun to work with and she was very knowledgeable of the machines.

Sabrina was knowledgeable, gave detail directions on how to use the new machine, refitted me for the mask, we joked about life and family, and she took the time with me, answering any and all questions I had. She was great and I left knowing I was in good hands.

Had an appointment for a new machine. Associate JoAnne was very helpful, informative and very pleasant to deal with.

Had an amazing time getting my CPAP machine yesterday with Laura. She was extremely helpful and very knowledgeable in helping me select the right unit. Thanks so much Laura

I recently went into the Cpap central location in Polaris fir a new mask. I was helped by an associate and they explained their 30 day return policy. I tried my new mask but over the weekend it just wasn’t a good fit. I went in and Colin helped me and he was awesome. He told me my options and helped me pick out what I’m more used to. He then gave me two masks to try on to make sure I would have a good fit. I brought my new mask home and that night I loved it. Thanks again Colin!

Megan was amazing! We moved from Canton to Powell Ohio and she has made the transition alot smoother! The staff go above and beyond here! Definitely will not use another cpap place! If I could give 100 stars I would! Thanks Megan for helping my fiancé with what I needed done! Will never go back to Boardman Medical for anything!

Facility is well organized. I didn’t wait very long. Staff was courteous and professional. Laura made my experience pleasant and explained everything in detail.

Laura and Natalie took care of my out of town issues so I could get back to my normal sleep. Thank you so much for your customer service and speedy attention to detail.

Wonderful service, staff truly cares and wants to help.

I went into CPAP Central for my fiancé to get a few things done that needed done. We moved from Canton to Powell Ohio. Boardman Medical which we are patients at was going to charge us for the download from CPAP machine to fax for employment. Megan at CPAP Central was amazing! She not only helped me but didnt charge because we are patients at their location. She also advised me that the dreamstation CPAP has a recall on it and our other provider couldnt even let us know! The staff here will go above and beyond for you! We will always come here!! Thank you Megan!!!❤

The staff there are very knowledgeable and courteous. Great Job!!

Laura gets 5 Stars! It’s tough to spend so much money on something that you “need” but don’t necessarily “want”! Gotta admit, I was a bit grumpy going in. My appointment was with Laura. She is friendly and funny as well as knowledgeable about the products. Still not happy about having sleep apnea but thankful that I was able to get my supplies from Laura and C-Pap Central.

Rachelle was awesome. Very helpful and knowledgeable!

Sabrina was extremely helpful, friendly, and understanding for this first-time CPAP user. She even adjusted her schedule for me so I could get my new CPAP on the weekend before I had to go out of town! Thanks Sabrina!

My husband went in for a new mask. He was told they would bill his insurance and then send him a bill for the remaining balance. Instead, they charged the card (an old card that we no longer use,) they had on file without authorization.

Service was good, but STOP THE ROBOCALLS PLEASE!

Sabrina was amazing.She was patient and kind.She answered all of my questions.Awesome experience.

No business compares to CPAP Central! Always has what you need at a reasonable price. I will always buy from here! To the managers at CPAP Central I want to thank you personally for hiring Megan. Her personality and perfessionalism is bar none! If there is a way to reward her with something, please do. I will make the over hour drive just to have her help me again. Great choice in hiring this associate!

Sabrina did an excellent job and presenting all option and covering all things for a first time cpap user.

As soon as I walked in I was greeted by Jeani with a warm smile. She lead me to the back room and was so kind and helpful explaining everything from how insurance works, set up of machine, and fitting for a mask. If there was something I needed repeated she would repeat it for me. She answered all my questions and I can tell she really cared that I felt good. I walked out very happy and excited about my new machine. It is staff like Jeani that made it a wonderful experience.

My old Cpap machine died and I needed a replacement.. I called Cpap central and was able to schedule and stop by after work the same day and get a new one. I was helped by Laura, who was fantastic!

Today I went and got fitted for my cpap device. I was help by Laura. She was very knowledgeable with all the different types of masks and cpap devices. It made the whole experience a lot easier for me. Thank you Laura.

Laura was amazing. She walked me through everything and made sure I understood every step before I left with my equipment. Unfortunately my local grocery was out of distilled water by the time I made it home because of covid but going to a different store today and will hopefully be able to use my machine tonight and looking for a great nights sleep.

My appointment was on a day when they were clearly under staffed. Laura assisted me and made sure that I understood my options and that I understood how to use the machine. At a time when most people may have lost it, both Laura and the cashier did a great job of maintaining their composure.

I had appointment with Laura she was great and very knowledgeable about the product and answered all my questions

Megan was very amazing!! Thanks for your help.

Ive been to CPAP Central twice in the last month and Ive met with Laura both times. She was great to work with, patient with me and very helpful!

Had a bad experience there with one of the managers I believe - she was rude and was not helpful at all. I have switched to another vendor for supplies

I chose CPAP Central because of the convenient location and their focus on CPAP. Also, a friend of mine, who is very hard to please, is a happy customer. I’ve had bad experiences with other DME companies in the past. Laura did a great job explaining my options and the costs involved.I tried CPAP therapy a few years ago, and gave up. The new machine I have is extremely quiet, and I like all of the automatic features.So far, after only a week, I am very pleased with the machine and mask I selected. I feel confident that I can stay on my CPAP therapy this time.

Super friendly and knowledgeable. They took care of everything with my insurance and doctors office, helped me pick the right machine, and had really convenient hours to work around my schedule. The COVID protocols were also top notch making me feel safe. Highly recommend!

Sabrina was great! Very thorough and friendly. She made the experience less painful than I imagined. ;)

Laura was great, knowledgeable and well trained. I had a bit of a bad attitude when I got there as I do not like my condition or the appliances needed to treat it, however Laura made me comfortable and answered all of my questions.

Tye was very helpful in finding me a replacement part for my father’s CPAP mask! Thank you!

Jessica was very easy to work with and was very knowledgeable and helpful!

I was recently diagnosed with severe sleep apnea and was very anxious about getting my Auto PAP. However Sabrina put any concerns I had to rest and made the whole process very painless and comfortable. I was fortunate to get a mask that works great right away. Very glad I chose to come here and will happily return.

I have used C-PAP central for many years for my cpap supplies. I have used the delivery of supplies,which was so easy. The staff have always been so attentive and accommodating. I do travel some and when I need to find a C-pap store in other cities, it seems like I am just a number and people are there just to sell something. I so appreciate coming back to C-PAP central for my supplies.I recently stopped in to ask questions about a travel machine. Reid helped me and answered ALL my questions. He was so very informative. Very impressive. I will buy a travel machine from here and highly recommend this store for anyone who needs any type of C-PAP.

My dog ate my mask! (Well chewed on it ). Somehow she managed to pull it down from the dresser. I called and Colin asked me to bring in the mask to see if they could replace parts to save money. When I got there he had a solution and I ended up getting that done quickly. Didnt miss a nights sleep! Thanks Colin. Very professional, efficient and friendly. Much appreciated!

Rachelle has excellent customer service.

Today I went into C-pap Central on Sancus Blvd. I have never had a C-pap machine before and knew nothing about them. After being told I needed one by my doctor, I was referred here. I entered the store and was immediately helped by staff. Laura walked through everything I needed, everything my insurance covered, and showed me multiple options for machines, masks and equipment. I walked out of the store today with a new machine and all items I would need, and I did it with ease because of Laura. Thank you so much for making this experience pain free and educational. I would highly recommend!

It was a fast and easy experience for me there. Knowing I had to pay out of pocket. Reid showed me some affordable masks that wouldn’t break the bank and he was very knowledgeable about the masks he showed me.

I was helped by Reid at the Sancus Rd Location. He really understood thw problems i was having and recommended a mask that fit my face better than the model I had been using. It has really made all the difference in my sleep. Thanks again!

This was a great experience. The staff is friendly and courteous they have excellent attention to detail. They really do try to get you the best possible product for your needs and are very professional.

C-PAP central is like the apple store of of CPAP machines. They have an awesome selection of equipment and getting to see and feel the equipment and walk out with your purchase is a much better experience than ordering and getting it shipped. Their staff is great and was very helpful in helping me pick out my equipment.

I was assisted by Tye at your Sancus Blvd Location. Tye was very knowledgeable about the mask products and fitting process. I would highly recommend him to anyone needing CPAP equipment.

The staff is friendly and professional. I had an insurance issue that they diligently worked on until it was resolved. They also have a nice selection and youre able to see what youre getting. Thank you C-PAP Central.

Laura was a great help. She went above and beyond expectations.

The was very friendly and helpful. They made sure I had everything I needed.

Very knowledgeable of the equipment very nice care about your care about your needs make sure that they set your machine and all your equipment up just the way that you need it

Worked with Sabrina. She was amazing! I was so nervous to begin this process, but she made it fun and easy. Would highly recommend cpap central and Sabrina!

Sabrina was very professional yet friendly. She listened to my concerns and answered every question with patience and understanding. She took the time to find a good mask for me to try and made me feel that I could be successful, especially using some of the tips she gave me.

Reid was great. He really stepped up and helped me find a new mask. I had an appointment for a fitting and was 45 minutes early. Reid greeted me when I walked in and helped me right away instead of making me wait for another person I had the appointment with. Thanks!!!!