If possible will give zero star…. They are the worst company to deal with, from lying about treatment and billing for service not provided… They are a fraud…. Never ever to do business with them… I have called more than 10x to fix their mistakes and they will promise to fix it only to call back weeks later and still have to repeat same stories… DON’T USE THEM ATALL …..

I have used this company to get formula and other feeding supplies for my now 14-month-old daughter since she was 2 month old. Dealing with this company has been a real pain, and I just have had enough! In August they submitted an incorrect claim to my insurance. In addition to the formula, they charged for a service that we had suspended at least two months earlier. After many calls and after contacting my insurance, which in turn reached out to them directly, they finally re-submitted the claim. One month after the corrected claim was processed by the insurance, and after at least another two calls, they are still billing me for a copayment on a service that was never provided.Billing mistakes can happen, but continuing to bill for a service you did not provide, months after you were first notified of the mistake, may amount to fraud, and I will be reporting it to the Bureau for Better Business (BBB).Besides this incident, this company has proven to be very inefficient and poorly organized. It is laughable that they refer to themselves as a center of excellence.One example of their inefficiency is the way they have been shipping the formula. Every month, I received 10 cans of formula. As it comes in 6-can cases, they ship a case of 6 plus 4 loose cans. They put the 6-case in one box, and the other 4 cans in a second box, which is larger than the first one and could have comfortably fit both the case and the 4 loose cans! What a waste!Please stay away from this company. You do have options, and Option Care in not the right one.

Ive been trying to get my treatment sent out from them for a week now and I just found out that they havent been working on it at all.I really rely on reliable treatments every month or my condition declines pretty quickly. Im currently having to go to the hospital for this treatment because this company messed this up so much.Ive been doing home health for 15 years with five different companies and I have never had something like this happen before.Im just really upset.

Really disappointed, was expecting a delivery and it hasnt been delivered. . Medical supplies should be promptly delivered on time to avoid medical emergencies. Contacted the shop but so far they are a no show.

Had one of my sons medical bags break last night and they delivered new bags, same day i called. An hour away from me. Thank you so much!!!