For weeks, I was trying to find a resolution for a package that was never shipped or received. The business (Palmetto State Armory) refused to help and wouldnt refund my money. I reached out to the BBB in Central SC/Charleston, detailed the issue and provided documentation. They responded quickly, within 48 hours, and reached out to the business in question. I received my refund, in full, the day after. I would encourage anyone having issues with a business to reach out and use the BBB for help. Professional, courteous and they get results. I just wish I had reached out sooner.

My first time using the BBB and I will be back! I had a problem with an auctioneer who owed me a payment. I tried to contact him several times and could not leave call back messages because his voicemail was full. I spoke with the only other person in the office and she said she couldn’t help me because the auctioneer handled all the money. This went on for 3 months. Finally I decided to see if the BBB could help me and they did. It was easy! I completed the forms they sent explaining the situation and they registered a complaint with the auctioneers company. No one wants a negative review on the BBB site so we finally got a response. Not only did I receive my check it turns out they missed another payment and they sent that also without deducting the commission. I would definitely use thd BBB again. Maryanne

This local BBB helped me close out a concern with a vendor that was not being addressed in a timely manner. After several attempts via phone and email to receive my appropriate refund, BBB was able to help moderate a collaborative and swift discussion for resolution. Thank you!

Very Thankful the BBB helped resolve my issue with a vendor who had ghosted me. I dont believe this issue would be resolved if they had not intervened on my behalf. I would definitely recommend anyone that is having an issue with a company not fulfilling expectations to reach out and file a complaint to get the assistance needed.

BBB helped us with trying to resolve the issue between us and Mountain Valley Foundation. We are currently working with Mountain Valley in efforts to resolve all the issues which were caused during the foundation work. Thanks to the BBB we did receive a call from Mountain Valley general manager who we are currently working with.

The BBB was very helpful in helping me with a company that was giving me very poor service. After contacting the BBB the problem was resolved very fast. Thank you for your help with this very costly matter.

The BBB is effective in helping successfully resolve business related issues. There system is easy to use and their people are very professional.

BBB was able to have my part shipped to me in less that a week where I had been trying for six weeks.

I found myself reaching out to BBB.org more then I should. If I have a problem with an company and seem to get no resolution, I seek help through the website. Within 24 hours, I would receive a response. Every issue I have placed within their hands, have been resolved. I love the way the are here to keep companies on the path of morals and respect to every customer.

This was the quickest service I have ever received from anyone. I truly appreciate the prompt attention you gave concerning my situation. I had been trying to solve the situation for six months and solved the problem in three days. I thank you again.

I didn’t know where else to turn after a local repair company became unresponsive and the work incomplete based on the written contract. Thank goodness someone suggested the BBB. I went online and was able to provide my supporting documentation along with what I thought was a fair resolution on the BBB website and then just waited. The BBB was able to reach out on my behalf and facilitate a resolution quickly. I truly believe that had I not contacted and gotten the help from BBB, nothing would have been resolved. I recommend anyone having a dispute to reach out.

We are very pleased with the way and the speedy results of our claim.

I regret to inform the public that my experience with initiating a complaint with the SC BBB resulted in me being treated unfairly, biased treatment from the intake rep assigned to handle my complaint. The business I filed a complaint against was a Used Car Dealer in Charleston SC. Dan Calberg of the SC BBB was assigned to handle my complaint. Due to the BBB being a non-profit organization registered with the SC Secretary of State as a Not for Profit Entity that takes monetary charitable donations, one would think they would try to keep themselves operating above the level of that of an organization that would seek to protect a business solely on the basis of the Owner being of a particular ethnicity that they feel is more privileged than others. Needless to say, after calling to speak with Chris regarding this and him refusing to email or call me back I have decided to escalate this and provide feedback to the public and with the SC DOR/SC Sec of State as they are not operating in compliance with SC Code of Law as it pertains to nonprofit organizations. They actually did not even post my complaint against this business online for the public to view as they should have they are going through drastic measures to try and protect this business owner and it is quite disturbing considering the history of this business and over 15 lawsuits filed in Charleston County Clerk of Court alone against this business Everyone Drivez Auto in less than 2 years speaks volumes of what their owner is doing to this community. Chris of the BBB is a poor example of leadership and unbiased business practices.

Very helpful and timely, I would definitely recommend working with them

BBB has been very helpful in getting my refund from an erroneous billing from Medical Services of America (MSA) in rapid response time. It gets their immediate attention while before I had tried almost 6 months to get a response on my own. I highly recommend BBB service.

BBB were very helpful with getting my complaint handled!! Thank you so much for your help!!

My complaint was handled very quickly and efficiently. The frustration of being dealt with unfairly can be infuriating and frustrating. By filing my complaint with the BBB, I was able to direct my frustration in a constructive manner and was able to get results. I felt very vindicated by the swift handling and resolving of my issue. Thank you.

I was at my wits end with Trident Hospital billing Department. I reached out to the BBB and received a response immediately letting me know that they were working on it. Within 6 days the situation was resolved and I was emailed back with an update. I am so relieved that finally some action was happening with the hospital because they were not going to make any attempt to resolve this otherwise.

The BBB reached out to the company that I had a complaint with and was able to resolve my issue within 24 hours.

Thank you BBB for seriously investigating my complaint. Consumers who are mistreated by by busineses should know that there is a powerful avenue for them to pursue--the BBB!!Thank you for quickly and courteously responding to my complaint and for contacting the business with my concern. That lead to a satisfactory resolution.

The BBB helped me resolve an issue I had with a Freight company. Originally the Freight company had denied my claim when I tried to handle it with them directly but once I contacted the BBB they were able to mediate the issue. I was able to get an agreement from the Freight company to pay my claim within a few weeks. I would highly recommend consumers to use the BBB if they find themselves in need of help resolving a consumer dispute.

I had an issue with a listed business and the bbb helped me resolve it in a timely and professional manner. I cannot speak more highly of the support I received, especially since it was free to file a complaint. Ty bbb!

BBB contacted the business I was having an issue with and steps were taken the same day to resolve the issue. Great job.

I went here after dealing with companies that would not take responsibility for their product defects or lack of will power for the costumer. I had my vehicle vandalized while on a dealership property when I had a service done. Next, I had carpeting installed and there was a defect that the company refused to replace when the carpeting was brand new and had a warranty. Both situations were resolved in my favor! The BBB employees actually reached out by phone to make sure information was correct. You also receive notifications during the whole process. Thank you BBB! I will be sharing with others about how this company has helped me!

A local auto dealership would not stop sending me notices on a car I had sold a couples of years ago. Phone calls, emails and letters didnt get them to remove me from their mailing list. I even sent several emails to the American headquarters, since they sold their new vehicles. Still they notices kept coming. So I contacted the BBB and within days, they had the problem solved. Its just as the dealership would not listen to me when I told them I no longer owned the vehicle, but they listened when the BBB spoke.. Thanks BBB, you saved me the cost of a lawyer. .

I cant speak highly enough about my experience with Dan Carlberg, who took the time to call me in another state and personally help me get a complaint set up against a fraudulent business. Dan was knowledgeable, helpful, kind and supportive, and went above and beyond to make sure I was able to lodge a necessary complaint. All BBB offices should strive to match his level of service and genuine consumer support.

Going to the BBB led to immediate response by the company I was seeking resolution. I am very thankful for the BBBs assistance with this matter. It is 100% resolved and now life can move on! Thanks to the BBB of South Carolina and Charleston!

I received assistance with a car purchase where i had been wronged and due to the BBBs platform and prompt intervention my issue was solved quickly. I suggest that anyone considering buying a car to check the dealers reviews on the BBBs website. And if any dealer wants to do the same thing to you, youll have options.

My issue was resolved hours after entering complaint so I’m uncertain if BBB complaint resulted in quick response from merchant or if they would’ve handled without me filing complaint. I choose to believe complaints have impact since I had tried to resolve with merchants employees prior to filing complaint with BBB

Very pleased with the way how they handled my case. All the responses I was not able to get in 6 month I received them in 2 days. I like how detailed the case was listed , notifications and communication between BBB accused and my self. I guess when you think that you run out of option BBB will always try to help fix your problems.

I have not been bothered by the offending company since I got BBB involved!!

Received my order from vendor because of the swift and successful action taken by Central SC BBB. Thank you so much ! GOD BLESS

My compliant was addressed in a timely manner. My complaint was resolved. The BBB is there to help the consumer. Too bad companies dont take responsibility and provide excellent customer service.

Staff were very helpful and responsive. Appreciate the assistance and care to hear concerns and help troubleshoot issues. Thank you.

Great service. A necessary public service because sometimes the BBB is the only way to get businesses to stop preying on, bullying, and abusing consumers.

They resolved my issue within 24 hours . I’ve exchanged my eye glasses and waiting for delivery , I’m pleased with the results from BBB assisting me with my complaint against Apex EyeJust saddens me businesses doesn’t care about customer service anymoreThanksAka: Monica

I have nothing but good things to say about this Better Business Bureau. When I have tried to reason with a large company or business to no avail, each and every time the BBB has been able to help me and get me the satisfaction I desire. I have always gotten what I have asked for. The service from BBB is very quick and timely, and they are also very professional. I usually get results with a day or so. The BBB follows up with me in a very timely manner. In these times when it is hard to have good customer service and results, BBB has delivered for me each time. It is comforting to know BBB is there for me. Thank you very much to the BBB Serving Central SC and Charleston, and also the other BBBs that have helped me!

I highly recommend filing a complaint with the BBB if you are wronged by a business in South Carolina. They, along with the SC Insurance Commissioner, helped dispute a massive unexpected medical bill from BlueCross BlueShield of SC that was the result of BCBS own errors. Dont be afraid to use the resources available to you, including the BBB.

I had ordered fabric from a shop online, and after several weeks, and attempts at communication, was unable to get a response from the company on the status of my order. I was afraid I had been scammed. After filing a complaint with the BBB of Central SC and Charleston, the company quickly responded, and sent my order. They intervened, and got the result I couldnt get on my own. I am very grateful for their help.

BBB Dan Carlberg was incredible. He handled my case very efficiently and professionally, achieving a very satisfactory result from ARS. His communication with me and guidance were invaluable. This issue would not have been resolved without his help.

After months with no success in trying to call and reach LMC to follow up on an account, I was online trying to find additional information, any information that might be helpful to reach the LMC. BBB came up in my search and I began to read the multiple complaints all similar to my issue which were seemingly being responded to by LMC to BBB.I decided to proceed detailing my own issue using BBB site as a resource just hoping for response and some feedback. Within a matter of a few short days, I received a call directly from LMC addressing my issue, was provided additional contact information for future follow-up, and received instructions going forward as well as an apology.This desired outcome and resolution Im sure would not have occurred had I not used BBB as a resource. I had been attempting to address and resolve on my own for four consecutive months unsuccessfully.

We got the run-around from a large financial institution for weeks before getting BBB to help. Immediately our issue got management attention. We were promised resolution of our issue, and will come back to BBB if it remains unresolved. I will name them if the issue is not resolved in two more weeks.

BBB helped us with a company that was not responding to our communication to complete installation for us on our HVAC system. We were able to work through the issue with the company and still have a few more things to resolve before complete closure. Involving BBB moved this process along smoothly and in a timely manner.

Many thanks to BBB for helping to get a company to resolve a missing item from a paid for order. FedEx lost a portion of an order and I could not get the seller to acknowledge that I was owed the remainder of my paid for order. I believe that by this BBB getting involved that the seller was compelled to contact me and resolve to my satisfaction.

Outstanding service from the BBB concerning a business that would not refund my money. I had attempted to reason with the business via email and phone for over a month with no results. I contacted the BBB and had a response from the business and a full refund within 4 days. U.S. Patriot Tactical sadly will no longer be getting my agencies business.

After trying in many, many ways to reach La Courtisane Gourmet with no response, I contacted BBB because I had ordered an item from them which I never received but had already been charged for it!!Must tell you that I received an immediate response from BBB. I was very impressed!They continued to keep in touch with me, and ultimately, I did receive a credit to my account.I can tell you that I would never have had success without the help of BBB!

BBB has been instrumental in solving all of my business service disputes. It appears that some companies are not willing to take responsibility until you get the BBB involved. If they were right from the beginning, they would not change the outcome when you file a complaint against them. Thank you BBB!

I was so frustrated trying to deal with the company so I contacted the BBB. They contacted the company and solved my problem.

I had an issue with a warranty item and I wasnt able to get the contractor to respond to me, I had been trying for months. I submitted my complaint to BBB in the evening and the next morning I was finally contacted by the contractor and the warranty item was resolved the next day thanks to the intervention of Dan. Excellent response and resolution time.

Thanks to BBB a local auto group quickly resolved my complaint on a service contract prorated refund.

Our propane furnace was leaking exhaust fumes into the house, Our repair tech needed parts to repair it but the furnace manufacturer wasnt shipping the parts or replying to messages. Weeks went by, then as a last resort we contacted the BBB and a few days later the parts were shipped. The BBB got results when we had run out of reasonable options.

BBB provided excellent support and helped in resolving the issue at hand.

After posting a complaint with BBB the business I was having problems with contacted me immediately to set up a resolution. This was after leaving countless voice and emails that received no response. I notified BBB that a solution was promised. But if things werent resolved, I would refile a complaint in 90 days. While the company giving me the problems claimed the complaint didnt bother them, when things got a bit contentious on the phone and I hung up, they immediately called me back. Im hoping that a solution will be achieved. If it is, I thank BBB for their assistance.

I am so pleased to write this review for the BBB of Central SC and Charleston. I was unable to contact an online vendor who charged me for my order but never sent the product. After over a month of trying on my own, I asked the BBB to assist with my efforts. Shortly after Dan Carlberg contacted the vendor, my money was refunded. I highly recommend these champions of the consumer!

BBB was instrumental in assisting me with a company that was not responding to my numerous complaints. In the future, I will not waste time with correspondence, I will contact BBB directly and let them rectify the situation.

Thanks to the BBB I was able to agree on a settlement with a martial arts school in Columbia who never provided me with sparring equipment I paid for when my boys were enrolled. Id been promised a refund for over a year. BBB was able to get them to reach out to me in less than 10 days.

I had a billing issue with Lexington Medical Center and their third party collection agency Receivable Solutions LLC. After posting my complaint, the third party company refunded my payment completely. Later the company posted a negative report on my credit, and I filed another complaint with BBB. The negative credit report was removed the same day. I was very happy that I chose to file two complaints against this company with the BBB. If there is no one holding companies accountable, then consumers have no hope of protection from fraud and abuse.

I had a big issue with a major Charleston AC company over an improperly installed AC . Over a 3 month period I called the company over 20 times trying to get the company to come out and fix the problem. Most of those phone calls were never returned, and when they were I only got lip service. I finally decided to file a claim with the Charleston Better Business Bureau. I was having problems trying to fill out the online claim form, so in mid afternoon on a Friday I called the BBB office in Columbia. To my surprise they immediately put me in touch with Daniel Carlberg, who told me to email him all the information, and he would file it for me. To my surprise again, within an hour of my emailing Daniel, he had entered my claim on the BBB website, and contacted the company that I had the complaint against. Daniel kept me up to date about how the claim worked, when the company had to reply, and what I needed to do. The service he gave me was absolutely awesome. Within a few weeks of my claim with the BBB, the company satisfied me with all I requested. I am totally convinced that Daniel Carlberg and the BBBs being an advocate for me in such a professional manner resulted in my getting this company to do what they should have done months before. Thank you Daniel and the BBB of Central SC and Charleston.

BBB contacted the opponent three times. Finally their supervisor reacted and wrote me a letter of apology, giving me back the $$ I had spend for a non-existing service and offering me an additional free service. I went to the business and spoke with him personally. He appeared to have understood my concern and even appreciated some hints for his business, so much so, that in the future such mishaps could not happen that quickly anymore. - A BIG Thank you to BBB for your help!

I ordered a product from the company U.S. Patriot Tactical and they never sent me a confirmation email or any email for that matter. $160 and 3 weeks later with 4 ignored emails that I sent to the company, I contacted BBB. The next day after I contacted BBB, the boots miraculously shipped. The company reached out to me once BBB sent the complaint. The company admitted no fault and never offered an apology. Long story short, I will never do business with that company again but BBB ensured that I got the product I ordered. Thanks again BBB!!

Dan was excellent at coordinating and keeping constant communication with the issue I had with a company. The issue got solved at the end and I appreciate his help.

Extremely helpful!

Thank you for your help BBB! A merchant had made an error that resulted in an overcharge. It wasnt as simple as a credit card dispute because I didnt want to unwind the whole transaction. The company kept saying they would credit back the difference, but they never did. I couldnt get anyone with more authority to escalate the issue.After 20 emails over the course of more than a month, I finally filed a Better Business Bureau complaint. The managing partner contacted me immediately and resolved the issue the same day.It is unfortunate that a BBB complaint is sometimes necessary, but Im thankful that this local organization is there to help consumers and businesses reach solutions. It was quick and efficient, resolving in a day what the merchant hadnt taken action on for months.

The BBB is amazing. They helped us resolve our issue quickly and promptly. They’re very professional and great to deal with!!!!

They did a wonderful job resolving the issue I had and got me a refund from a business ive been having issues with for about 2 years now.

Dan Carlberg did a fantastic job in assisting us in getting an agreeable settlement from a service provider located in Charleston, SC. Dan was persistent and followed-up on a timely basis. His efforts were invaluable in bringing together a positive resolve to our complaint. Thank you Dan!

BBB Central SC and Charleston helped to resolve a dispute quickly and efficiently with a merchant in SC. Thank you!

Notified BBB of issue, with an immediate response to the business the responded and issue resolved.

The BBB was able to resolve my dispute quickly, amicably, and to my utter and complete satisfaction. Do not hesitate to use the BBB!!

The refund I was not able to obtain in 6 months was done in 24 hours once I contacted the BBB. Thanks so much, your awesome!!!!

The BBB really helped to make me feel safe as a consumer that there would be some type of investigation/restitution made in the event of wrong doing by a business. They were incredibly quick in responding to my complaint and keeping me apprised of the changes in my case.

Great service. I received a prompt and satisfactory response form the business. Thank you

After attempting to get resolution to a situation on my own - with no results, I filled out the complaint form, and it was just a short time and the company responded!

SC BBB handled my complaint quickly and kept me up to date on progress. Case was closed to my satisfaction. Thank you for your help.

As a 32 years Veteran of the USAF, I would like to thank Mr. Dan Carlberg for effectively and efficiently ( in less than 1 week) resolve an issue I had with a Merchant that had ignored my concerns for over 1 1/2 months and did not make any indication that they were going to address my complaint at all. Mr. Carlberg followed my case until it was completely and fairly resolved.

Contacted the BBB about a company there in SC that I ordered a product from who failed to send the product to me. There was excuse after excuse. This office was very quick to investigate the matter. Great job, BBB. Way to look out for the consumer.

Helped me deal with a B2B related customer service issue in a timely manner.

Great job making the merchant accountable after I had spent hours trying to rectify a problem unsuccessfully. Thank you!

Quick resolution. Great follow-through.

Quick Service! Its awesome to have a place to resolve issues quickly!

I greatly appreciate the services I received from Regina today. Regina went over and beyond to assist me with necessary tools to file my complaint. She displayed great concern and patience from the beginning to the end... Thanks Regina!!!

This branch of the BBB was very helpful to me and I would recommend them and this service in general very highly..WHen a survey marketing company ignored my attempts to be paid by them for contract work completed as prescribed, the BBB stepped in to help me get noticed and finally, in the end, paid what I was owed..Do I trust the company that was very very slow to pay me? No..I dont know that I will continue to do work for them...I think they finally responded to me because I contacted the BBB, not because they pay fairly and promptly on their own.I will use the BBB again should any further issues arise ...and I hope others will too...it is important to do business with companies that have great BBB ratings, and to avoid those that do not...

I filed a complaint with the BBB concerning a travel company in Charleston, SC and submitted a detailed description of what I thought was wrong with the travel companys practices and customer service. While we cannot change the past and what happened, the BBB facilitated communication between the travel company and me, and we have reached a reasonable outcome.I appreciate the professionalism and apparent concern demonstrated by the Operations Support Specialist, who responded to my concerns and questions promptly and thoroughly.This is the first time Ive ever worked directly with any BBB office and I feel that they lived up to what they are reputed to do.

I had drainage and grading issues on a new home purchased in Wilmington NC from Mungo Homes (based out of Irmo SC). Without the help of the BBB, Im confident that repairs to my grading and drainage would not have been taken care of by the builder, as on several occasions they told me they would not fix it, and fixed several other homes in our neighborhood. Its too bad consumers need to take drastic moves like this, but I appreciate that BBB was able to support my needs.Kind regards,Sharon Turcotte

Excellent customer service!! Daniel Carlberg from the Columbia office went above and beyond to ensure my issue was resolved. Before I do ANY business in the Columbia area I will definitely contact Daniel to ensure prospective contractor is properly vetted.

I had an issue with a local car dealership service department. After receiving no assistance from the Auto makers customer service center I filed a complaint with the BBB. I did not expect anything to come out of it but within 24 hrs I received a positive response and a week later the issue was satisfactory resolved. Very pleased with the entire BBB process.

I had a complaint with my builder and the driver way wasn’t properly laid, I couldn’t get my vehicle in the driveway with out dragging my front bumper. The builder stated that the driveway was find. I email BBB and the next day the builder call a stated that they would correct my driveway. Well done BBB.

Help us get our money back from a bussines or so called bussines. They were very professional and prom .we didnt have to have any connection or contact with this eye Dr. Thanks for your help.

I had an issue with a refrigerator repair company (National Platinum, based out of Columbia, SC- do not use!) assigned to me by my home warranty company. The technician ended up causing water damage and it took me weeks to even get the company to answer the phone or respond to me. I filed my complaint with BBB which was promptly addressed and forwarded to the company in question. Then in short time I was compensated for the repairs and the issue was resolved with no more headaches!

Thank you for resolving my issue.

I didnt get the response from the company that I was inquiring about and I reached out to the BBB and sadly they got the same response but they still helped me!!By the way, stay away from Pet-sizor!! They will ignore you and in the end you will only receive a partial refund!!!Thank you so much BBB of South Carolina!!

When mosquito Joe wouldnt pay me back. BBB got my money credited back to my account. They followed up on it. They were wonderful. BBB that is. Thank you for all of your help.

The BBB helped with my situation almost immediately. Response time was great! I submitted my claim at night and my issue was resolved the next day. If businesses are not listening, you can be sure that BBB is listening.

The BBB assisted me when a company garnished my state tax refund stating I had a delinquent account when in fact I had paid the account in full. I provided all of the details and documentation of receipts and phone calls. I received a refund in the full amount of my state tax refund that was mistakenly garnished. Thank you for your assistance!

The site was consumer friendly and the BBB got back to me with in 48 hrs.I did get the situation resolved through the company as I did inform them I had filed a complaint. I let the BBB know immediately the problem was resolved - at this time. They acknowledged that email within 24 hrs.

I’ve had to reach out for the assistance of the BBB twice. In both instances the service I received was prompt and superb! The ability to reopen a case in the event the complaint agreement isn’t fulfilled is a added benefit they provide. After my case was closed I had to ask for more assistance with making sure the original agreements were fulfill because the other party begin dragging their feet with excuses. Needless to say I’m certain that without BBB intervening on my behalf my situations would have resulted in my company losing over $700 and being forced to pay monthly installments for equipment we didn’t want! We appreciate your help in making sure that honest hard working people aren’t taken advantage of.

Thank you so much to BBB !! because of your action I was contacted by the company immediately and my issue was resolved!! I have received my order.

BBB of Central SC and Charleston was helpful in helping me to get my issue resolved. I had no expectations regarding communication with them, but they reached out to me within 24 hours of filing of claim, and continued to do so until the issue was resolved. I am pleased with the level of service received and really blown away by their communication, check-in and follow-up. My contact person was responsive and I appreciated, which was appreciated while trying to resolve my issue.

The two complaints that I had submitted ran 3 cycles from me to respondents and back. This BBB ran the info and prompted the respondents to answer when I was being ignored. Both respondents provided false information and the BBB could only pass the info on and had no authority to require the respondents to answer a question that I would submit. BBB was helpful in getting the companies attention, I do not know where I would turn to if BBB did not exist.

The BBB was very responsive and reached out to the local merchant with whom I had a conflict. Very quickly after I posted my complaint the reached out to the merchant and they ( the merchant) finally called me and we began to have discussions about my complaint. The merchant never returned my call until the BBB was involved. They were a great resource to help resolve my issue with the merchant.