Update 3.1.21Just received a bill for something I already paid for the day the bill was generated. Really wish this company would train their employees better ESPECIALLY people sending out statements! Pictures attached of the email and my care credit payment. Be sure you dont get double charged!Update 2.3.21Quality DME did reach out to me today. My order is being shipped out. Customer service has 2 sides: 1. When you first meet a company and 2. When you need customer service. The fact that this company reached out to me within 24hrs warrants an increase in rating to 4 stars. 5 star is for a company that makes each part a smooth transaction. 4 stars is a company that does care about their patients but may have made a flub. In conclusion, I will continue to do business with them.Update as of 2.2.21This company is great when you first buy all the equipment for $900+ but when you need additional items after one year their customer service socks! I sent Kayla my credit card over a week ago and still no charge to my card nor my replacement items have been sent out. It has now been a week and the only response I have received (after 2 voicemails and 3 emails) was I need to ask my boss how to run the card. Really....it takes 1 week to learn how to process care credit. So finally, I explained to her to go to the provider portal and etc.. as we do this everyday in our office. 5 stars has dropped to 2. Still awaiting a response.Results after my CPAP in I think 1 month:My coffee intake has gone downNot sluggish during the dayNot sleepy by 7pmDigestive issues have gotten much betterLess brain fogAge: 35Machine: ResMedCompany: Quality DME was with me every step of the way with zoom meetings and follow ups. Havent needed any repairs or questions so once that happens Ill update this status.Result: Yeah I wear the nostril mask and its not the sexiest device but I have no trouble sleeping with it. Yes, it takes about 2 nights to get use to the air control going in your nose but it stays on and I feel much better in the morning!

Janelle was amazingly knowledgeable about my equipment and helped me set all of the system up so I know that I will have a great nights sleep. She communicated early with me to ensure I was able to get into the meeting with her, and I really appreciate her assistance with my new equipment.

I recently had a virtual appointment concerning my new CPAP equipment with Respiratory Therapist, Janelle Rolstad. Janelle helped me to get more familiar with how to use and maintain the equipment. She was very friendly and made me feel at ease with what this new, scary, and overwhelming experience was going to be for me. I can tell she was deeply knowledgeable about the equipment and the impact and effectiveness it can have on improving health. I appreciate and am so glad that I had the opportunity to speak with Janelle! She is a real asset to the Quality DME company staff!

I am totally dissatisfied with how this back office acts and administers the billing. These people cannot and will not file with my secondary insurance. Every singe quarter they fail to send me supplies, I have to call, argue with them to file the insurance, then I finally get my supplies. EVERY SINGLE TIME! I am switching companies. I’ve had it with these guys. To top it off, they also refuse to provide all the supplies my sleep doctor says to provide. What the heck? Do they know better than an MD?

Due to Covid, I had a virtual GoToMeeting with Janelle Rolstad to get set up with my new C-pap machine. She was professional, informative and knew her stuff! She even called me the following evening (a Saturday! Who does that?!?!) to check my progress after using my new machine, and to address any questions that I may have had. 5 star service! Thanx again, Janelle!

Mrs Rolstad did a great job walking me through setup and getting me started on my first day. Great job!

Quality DME sent me a APAP machine that was not set up and ready for use. The Air Sense 10 machine is supposed to record your sleep data, and send the data to the MyAir app and website where you can see for yourself how you are doing with the machine. For some reason my machine is not working. There’s a very long wait to talk to a representative when you are the only caller in the queue. They made sure remind me that if I’m not compliant with using the machine 4 hrs a night, I could be charged for the machine. The machine isn’t recording my data, I’ve used it three times, and can’t seem to get any useful help. My experience is not good so far. The machine isn’t helping me sleep better, there’s not enough pressure. I’m told that I need to talk to my Dr if I need adjustments. I can’t talk to the doctor unless I can get the feedback from the machine. WHAT A MESS! Why is this so hard. Why can’t it just connect to my WiFi and use my internet connection. Frustrated with Airsense 10, and lack of support from Quality DME.

Great experience with Quality DME! Mrs. Rolstad was an excellent provider and helped get things adjusted and the proper size.

Great company! Ms. Rolstad was very nice, helpful, and informative.