Dr. Morriss medical assistant took 2 weeks to send in my prescriptions to pharmacy. I went to Dr. Morris 3 days before he went on vacation. The MA sent one wrong prescription that was from an older visit so I paid for a prescription I didnt need. She didnt know what he prescribed. I have had itchy and red ears for 5 months and Dr. Morris only gave an ointment that doesnt help and said just keep my ears clean which I do already. He will not address the problem. I will have to go to another doctor.

Absolutely terrible. Had a severe migraine, lost memory from the previous 12 hours. After hours of crippling pain and leaving the Emergency Room at 5 o’clock in the morning. The soonest they could get me in to see my provider was next week. Absolute joke. “Too full”. That’s what happens when you overbook yourself and don’t leave any room for patients. All I nrrftf

DO NOT COME HERE. The whole building is filthy and the bathroom was disgusting. The staff was very unprofessional. I dont know how this place is still open. There was holes in the walls. I have told everyone I know and I hope this helps to warn others. Save yourself and go to a decent practice.

Dr. Morris and his team were amazing until a few months ago. I called several times for a medication refill and NO ONE called back. 2 1/2 weeks later I had to call a person who is over the offices. She was wonderful. I was there this past Tuesday for a medication refill. He would not prescribe my sleep meds that he has been giving me for the last 5 months and all of a sudden he said no because he called my pharmacy and they told him you cant prescribe that medication if she is taking this other medication. He lied. He never called. Then he have me another RX and this time he told me to Google it up if I wanted to. I never heard of this medication and he couldnt take the time to go over it with me. I left went to my pharmacy and it needed a PA or I could pay $400 for it. That was not okay with me so I went back to Dr. Morris and he had the nurse tell me to look up what sleep meds my insurance covers. I have been on Ambien for over 15 years including when Dr. Morris who prescribe it for me. Im not sleeping and I have 2 special needs children. Dr. Morris did not care. I called back twice about different sleep meds and Guess what???? No one has called me. I will be reporting Dr. Morris.

Do not go here for COVID-19 testing. They advertise drive-up testing, with results in 3-5 days, and those are both false advertisements. My boyfriend and I went Wed, July 1st to get tested. We drove separately, so I arrived a few minutes after him. We were both there before 8:00am. It should be advertised that they are a “drive up, park your car, get out and get in a not-socially distanced line outside of a business” testing site, because that’s what the “protocol” ended up being. Oh! And they only had 10 testing kits total. I was the 11th person in line. Ended up working out in my favor because I went to an entirely different place in the Garners Ferry area, and got my results back Sunday (which, guess what, I was positive). My boyfriend? He’s still waiting for his results. Tomorrow will be a week. We’re now just operating under the assumption that he’s positive as well and quarantining together. Calls have been made to this place, 3x a day , and when someone actually does pick up, it’s just to get a call-back number so they can reach out when they have results. PLEASE don’t advertise 3-5 day results if you can’t honor it.

Dr. Soto does a great job with my care. Always listens and takes time to educate me with any questions or concerns I have. The front staff, nurses, as well as lab techs are very polite and the clinic is very clean overall.

Dr. Pridgen was very nice. However, the wait was incredibly long. I was finally seen 2 hours after my appointment time and it seemed like business as usual there. I let that slide because the doctor was very nice and seemed to know what she was talking about. I was supposed to get called back about a second opinion, about something seen in a lung X-ray, in about a week. It has been 3 weeks, no call. When I’ve called no one seems to care beyond telling me they don’t see anything on my file. No follow up questions. No speaking to a nurse. Nothing. They basically have left me hanging with the knowledge that they saw something on my X-ray that could be life threatening for all I know. I am now setting up an appointment for another general practitioner in hopes of some answers or at least a bit of courtesy.

The office staff ranges from inept to lazy. The doctor was nice, however you spend the majority of your time waiting and dealing with the office staff, so it would be nice to see a hint of competence. Want to get an itemized bill to see if theyre correctly filling with your insurance, nope cant do that.If you have anything done here, its on you to make sure the proper test is done. Also you will need to verify that they file the correct prescriptions. You simply cannot trust anyone there to do their job.

Dr. Morris is a good pcp but his staff has taken over a week to send the recommended medication to my pharmacy and everytime i call i never receive an answer

People, please do not go here for COVID testing. They post incorrect information and are very disorganized. There are plenty of other locations that have their act together. I cant imagine how the place is run within the building for normal operations. Dont waste your time and your gas. Its not over exaggerating things to say that you possibly risk getting the virus by getting tested at this location.

Dr. Soto is a caring friendly physician. My needs were met. Appropriate testing and helped with medication decisions. He changed my meds for the better and educated me well aboutmy medications.

Ashley was amazing!! She did my COVID-19 test and was so sweet!!

If I could give this facility 0 stars, I would. Very unorganized & they do not care about their patients. I got COVID testing done 3 WEEKS ago and still haven’t gotten my results back. I waited 2 hours in my car to get a test done, which was understandable, but was told it would take 2-5 days for my results and that they would leave a voicemail if I didn’t answer. They didn’t. Every time I called the appointment line, I was transferred to the “Covid test result line” ...... to no avail. The voicemail box was also always full but when I was able to leave one, still no callback. If you need COVID testing done, don’t expect to receive your results in a timely manner.

Don’t come here to get tested for COVID-19. Its been over a week and my test results have still not come back. I’ve called numerous times and I was told when I got tested it would take 2 days for the results to come back and the person on the phone told me 5-7 days after I called 3 days after I got tested.Go someplace else if you want to get tested, DO NOT COME HERE, unless you want to put ur whole life on hold for over a week to just see if you have the virus or not. not to mention the persons mailbox is full so you can’t even leave a message. Save you money and time going someplace else

When I moved from Charleston I had a hard time finding a primary care physician. A coworker referred me to Dr. Pridgeon. I have enjoyed both her and her wonderful staff. The only negative is that you typically have to wait 30min - an hour to be seen for your appointment.

Dr Morris gets straight to the point, no nonsense ...best attribute in a doc...just ask for a early appointment and no wait at all in waiting room. Good doctors are in demand and this one is the best of the best...!!!

My daughters went to be tested on Wednesday , June 17, 2020 for Covid 19 for precautionary measures since one had been at a Graduation party where some people tested positive and the other had been at Myrtle Beach. They didn’t want to expose the rest of the family unnecessarily and since results are advertised by this office as 2 to 3 days that would be great. Wrong. BS is more like it. We are going on 8 business days with no answers while they are stuck in limbo in Columbia. The worst part is the unresponsive office. The poor receptionist is surely tired of dealing with increasing annoyed patients I’m sure. if they can’t get the test results in 2 to 3 days don’t advertise that and don’t leave people hanging who have lives to live by just ignoring numerous phone calls. Shame on them. I’m sure they are racking up the bucks charging $120 office visit and then whatever they’re getting reimbursed for the Covid 19 test to swab noses in a drive thru testing area. No disrespectful to the nurses on the front lines but the way patients are simply ignored and their concern pushed aside, Colonial Healthcare should be ashamed.One concerned and annoyed parent!!

UPDATE: A few months back I requested to change Dr within the practice. Was told someone would reach back out and let me know. No one ever did. Called a couple of weeks ago and was told Soto had signed off but the other Dr had not yet seen it. To call back, I did that today and was told on the first phone call that he hadnt seen it yet to call call back. I called back again and was told no he didnt sign off on it, no reason given. Had I not called I would not have been contacted. If I could take even the ONE star away I would. Soto is great as long as you arent overweight, he loves to harp on that, its the reason for anything that is wrong. I dont care how many Sterling reviews he gets, he is great for some people and horrible for others. Roll the dice and see which he is for you. Called and left a message for HR, will update of I get a call back as requested.Inconsistent and Slow. Referrals not done timely, cant get prescriptions approved for express scripts in a timely manner. Staff has an attitude if you question what they want you to do. Dont return calls. Closes at noon on Friday so if you need something better not wait. Had an appointment scheduled at 215 didnt see the doctor until over an hour later. Reason? Oh someone up front made an error. They want your money and they insist you be on time because their time is valuable, clearly they dont feel their patients time is as well. Has gotten worse over time. Going to start looking for a new Dr. Office. I actually like Dr. Soto but clearly he has no control over what his staff does or does not do. If he did, his orders would be done when needed. Save yourself the grief.

Dr. Pridgen and her staff are all so very wonderful, warm, and accommodating. Im a new patient and from the first appointment I felt right at home. Ive needed to call in for a quick appointment and was able to be seen right away even though it was on the holiday. Im so happy Ive found Dr Pridgen and she will be my doctor for ever.

I had to wait two hours to see the doctor. While the doctor I met with was really nice and helpful, the practice would benefit by an organization overhaul (i.e. appointment management and communication).

Dr. Morris is great. He is understanding and helpful. My husband has several health issues and Dr. Morris always listens and helps. Im so thankful.

My experience with colonial family practice. Is awesome.does take time to be seen but its worth it. The staff as well as my doctor Dr pridgen are wonderful people. Thank you all for the wonderful service.

I LOVE Dr. Pridgen and Nurse Asia but that is about it!! The front desk receptionist Beverly gave me wrong information and did not advise me of any changes prior to them scheduling my appointment and me showing up but was turned around and did not get seen!! She showed no consideration or empathy!! And other than that it does take forever to be seen, usually between 30 minutes to an hour after appointment time.The only reason I will still go here is because I love Dr Pridgen and been seeing her almost 10 years and she’s the best and Asia is by far the best nurse ever as well

Dr. Soto is a very good doctor and I like him allot however, his support staff is the worst I have ever encountered. For one, they never answer the phone no matter what time you call. They rarely if ever return a call when you leave a message. It took me over a month to get my drugs called in correctly to the correct pharmacy. Calling repeatedly did not help. I finally had to show up at the Forest Dr. twice to get most of my drugs called in correctly. There is still one drug that needs to be corrected. I dont understand what the problem is. Perhaps lack of supervision or a simple lack of concern for the patients. Today I arrived 5 minutes early for a scheduled follow up appointment and waited 45 minutes. I asked when the doc could see me and was told there was 1 other person in front of me. I rescheduled for Friday and walked out. I dont think I can take this much longer before I will have to find a new doctor.

Dr. Prigden has taken very good care of me for many years, I couldn’t ask for a better doctor. The staff are also very sweet and professional. I would recommend them to anyone!!!

I had been a patient for almost 2 years at the Colonial Health Care for almost 2 years. I chose a great Nurse Practitioner who unfortunately left and went to another location. I since transferred to Dr. Pridgen and had some great work. I recently had 3 appointments scheduled and all 3 were cancelled by them. Not reliable and no answers from the Appointment Scheduler to see other doctors when the doctor is out for 1 1/2 weeks. Unacceptable and not profession. Time to find another practice. Very disappointed.

I took my mom to an appointment and it was at 8:45, the front desk lady was just rude and so dry. Fast forward an hour later we are STILL waiting while we watched people come in and out. I went up to ask what was the hold up and she had an attitude, trying to say we didn’t check in. Yes we did! Then she finally found my moms name on her list on top of like 10 people who had already been back. I had another appointment for myself to attend so I couldn’t wait any longer. But this is ridiculous. She was acting as if it was my fault that they over looked my mom. My mom really needed to see Dr. Soto today but that did not happen, this was such a huge inconvenience. Now I have to find my mom a new Dr and wait for another appointment. Would NOT recommend this place at all.

Thanks for the awesome service the entire staff provides! I feel right at home everytime Im there! I refer everyone I come across and always will❤️

Dr. Soto is a very knowledgeable, caring, and compassionate doctor. My wife and I both see him on a regular basis and consider him a very good friend as well as our Doctor. We have the utmost confidence in his ability. I would highly recommend him to anyone Rev. John M Bauknight

1 to 2 hour wait time with appointment left voice mails and called for a week straight for my dr with No return phone call, was told to be here at 8 am get here i was asked to come back at 945 to then only sit here and wait another hour in office...Do not Recommend and the staff is rude and slack as Sh#!

Dr. Pridgen has been a great help to me. She has taken very good care of me. I couldnt ask for a better doctor😀😃

I called to set up an appointment to get tested for Covid. They said to stop by anytime and that they will come out and test me in my car. I’ve been waiting for 30 minutes in my car, calling the office to let them know I’m here and watching them ignore my calls through the window.

Dr Soto is good. Front desk certain one needs customer service training. They dont even dress proper.

Awful, awful. Dr Soto is a good Dr. But what good is that if you cant get the prescriptions refilled because his staff is so slack that after four phone calls to his office, and by the way, you have to leave a message because they wont talk to you, they still dont call in your prescription. Dont even think of going there if you need medications for your health.

Dr. Morris, his assistant and front desk staff are nice...but its becoming hard to be a returning patient...the wait time is very bad...this is my third visit and each time as been over an hour wait and I have to go to the front desk and ask how much longer. I received a lot apologies on that first initial visit where I spent 3 hours including wait time, maybe a 15 min doc visit and I will mention the lab issues...like today, my appt. was at 10:15 a.m. and its 11:20 a.m. and I am still sitting and waiting with a very irritated eye that is swollen...

Dr Pridgen and her staff is amazing. They treat all their patients very well and are so friendly!

Dr. Soto and his staff are excellent in Medical expertise and care for my needs! Caring and professional service with all my needs!!

I am a patient of Dr. Sotos. I find that he is a very caring and thorough doctor who listens to you and doesnt just rush you in and out. I have had issues with their phone system. Sometimes I end up talking to people in Sumter who do not seem to pass on messages and at times never receive callbacks. I would like them to have a direct number for the Columbia location. Phone tag is frustrating.

Dr. Pridgen is a great doctor, but her staff and patient nurse are horrible at returning calls to not only me, but the pharmacy. Trying to get anything accomplished with them is like pulling teeth. I would recommend Dr. Pridgen, but never her staff.

I am a newer pt. But I have seen Dr Soto a couple of times, and I really like him. No problems with the staff so far, but I have learened, atleast for me, that the Dr is what really matters. Good staff is just icing on the cake. Also, staff problems can often be overcome by a proactive pt and honest communication with the physician.

Dr.soto is an awful Dr. He should not be allowed to practice medicine at all, for almost 6yrs Ive been begging him to find out why I stay so sick and for all these years all he could say was that I was crazy and needed mental health well Im here to say it has taken me almost a year to finally find a Dr who knows what shes doing and has diagnosed me with an autoimmune disease and Hashimotos disease and as well protein S deficiency, so please for the love of God dont go to that man he only cares about the money and insurance pay if you value your life I suggest you see someone else,on the other hand I loved the staff dearly but Soto is not the person to put your life on his hands

Excellent. I was a walk-in, with an injured joint & no insurance. I happened to see Dr.Fields, who was kind, understanding & helpful. Highly recommended.

No other Dr. No other place, you will find compassion and professional personal

Dr. Pridgen is a very caring person. The staff are always friendly and professional.

Dr. Soto was really great! Listened to me and took the time to talk to me. Very helpful.

I have been a patient of Dr. Pridgen for over 10 years. I highly recommend her as a doctor

Office staff is professional and friendly, helped me get seen same day although I wasnt a patient. Didnt realize they no longer offered Urgent Care. Saw Dr. Pridgen, she was awesome, friendly, attentive, answered all my questions, I even went back in and she took the time and explained some things to me. Im hoping make her my primary care.

Hands dow THE WORST DOCTORS OFFICE I HAVE EVER BEEN TO. I attempted to have Dr. Soto as my PCP but after weeks phone tag and trying to deal with their ridiculous automated answering system that either hangs up on you or transfers you to a voice mail along with the rude, impatient, unconcerned staff forced me to change my provider. When I mentioned I was changing my PCP the doctor refused to see me. Dr. Soto is a disrespectful and shameful man who leads his patients to believe he is there to help them then lets all of their calls go to his nurses answering machine. Even worse is that I asked to be seen by the other MD on site and Dr. Soto specifically denied me service. I am currently sitting at my laptop without the medication that allows me to get through the day thanks to that incompetent rude Dr. Soto and his staff of fat, lazy, bureaucratic drones at Colonial. SO DISAPPOINTED BY THIS PLACE!!!

I recently visited this office for a routine physical & blood work, while also trying to set-up a general practitioner for future appointments. That is no longer an option by the experience I have had from only two visits. I set-up my physical where the doctor might have spent 10 minutes with me, had blood work drawn, and was told the ONLY way I could get my results was to make a follow up appointment, so I did. After hearing from colleagues that a lot of their doctors have conference calls or an online portal to receive test results, etc. I decided to follow back up. I was then reassured that the only way I could get results and have them explained to me was to come in or pick up a copy from the office and to just google it myself. Well, after doing some research of my own, I found that Colonial Family Healthcare does indeed have a online patient portal. I tried calling this particular branch 5 times, to result in no answer and being transferred to the main call center in Sumter. Thankfully the Sumter office was able to send me a link to set-up my online account. This is where I certainly did find my test results, however half were not even filled out appropriately. I then tried calling this branch (again) to no answer. I was finally able to get in contact with someone which I was told I have no idea, maybe it was left out on purpose. So, I kept my follow up appointment because there were some items I had concern over. I went into the office for my appointment, where the office smelled like leftovers from someones lunch (completely off putting for a doctors office). I was finally called back to then wait again inside the room. The doctor FINALLY comes in to review my tests (after about a 45 minute wait). Thankfully the results he did have were all normal. He then proceeds to question me, where my other results were? He steps out, comes back in and informs me that LabCorp is down today? My main concern is what does LabCorp being down on THAT day, have to do with my test results that were taken a WEEK ago? Why were my results not recorded at the office directly? The icing on the cake of this entire experience was HAVING to have a follow up appointment to receive my results, to then find out half the panel of results are not even ready...OH and the nurse NOR doctor knew about Colonials online patient portal? One of the options on the portal is to message your doctor...so good luck with that. I am not one to normally leave such a lengthy review, but this place is disorganized, disheveled, unprofessional, and honestly not helpful in educating/informing their patients on their own self-care. I will not return and would not recommend this office to anyone. Air with caution!UPDATE: I recently received a letter from my insurance company stating that two tests were ran for Stomach Issues and will not be covered as they are unnecessary and are not sufficient. Two things, I do not have stomach issues nor authorized such tests. This place is a complete mess.

If you have any test done, they will charge you to get the results. They wont provide you with the results on the phone, they make you come in and pay to get the results. So even if you are perfectly fine...they charge you to tell you that.

I love doctor Soto and his staff is very understanding and caring

Worst clinic ever. They charged me $20 for an appt i didnt make. I did not remember making any appt. what a ripped off. The staffs are rude.

I love Dr. Pridgen and her staff. She gets to the problem and doesnt just treat symptoms over and over.

Terrible office staff. Worst that I have ever seen. Theyre very unorganized. Forget trying to call them. Youll get connected to somebody at the Sumter office that will tell you to call the Columbia office. I give Dr. Soto a B+ grade as a physican...Plan to switch back to my previous health care provider.

Dr. Soto might be a good doctor- but the staff ruin it. They dont take messages, schedule appointments or release your medical records. Avoid- go to another doctor where you can get the results from the tests they charge you for.

Great physician, good staff support. No complaints!

Horrible horrible horrible!!!! Made a couple of appointments and they cancelled it without my knowledge. The doctor is always gone on vacation so everytime I make an appt, its always with another doctor. Staff are rude and be sure to take the day off, the wait time is crazy. Im switching over to another practice.

If you are looking for a healthcare practice that treats you like a real human being, then this review might be one of the most important you read...heres the story:My healthcare provider referred me to this place and I walked in a couple weeks ago. I was seen quickly, on the urgent care side by Dr. Hunt. He was such a breath of fresh air, after Id had so many negative experiences with other providers. I actually enjoyed this visit, and figured it was an anomaly...Then, a week later, I met Dr.Soto, who immediately struck me as a kind and generous man. He really surprised me further, as he took the time to truly listen to me and all my concerns. Beyond that, he asked questions about my life and career, and I felt that he truly wanted to know me as a person.Now, I had to visit for a third time in two weeks (I know!)... with no appointment, I walked in and was taken care of by a Dr. Joseph (sorry, no last name). I saw the dr. QUICKLY and was completely taken care of.This really shocked me, as Ive recently had to write a bad review of another provider... three times, three excellent five star visits. I am completely sold on this team, at the Forest drive location.Oh, and for the record, the support staff on all counts is just as good--kind, courteous, friendly and fast--as the rest.Loved it, and compelled to write a raving review!Jesse Moskel

Extremely slow staff and service, and the office hours are terrible. I checked in 15 minutes early for an appointment , knowing that I would have a slight wait. Trying to figure out the purpose of scheduling an appointment. People were called to the back out of order. While in the back waiting to be seen, overheard office staff discussing the confusion over which patient was next to be seen. Waited well over and 1.5 hours it was closer to 2 hours will NOT return to this office.

STAFF HORRIBLE. Dont except, when they say, I will call you back. They will not. I was told on a Monday, and again on Friday. Nothing. Went in for test, they didnt seem to know what was going on. Waited an hour, no test. She said, Ill call you back. She didnt. This was all in a 3 week period. And, was told by three difference office staff, Ill call you back. No calls .............Incompetent, idiot, staff!! If my heath care depends on them, Im in big trouble!

Am I the only one who had a TERRIBLE experience with Dr. Pridgon? She charged my insurance co. for servicws she did not perform, and alot more happened. Iv had to go to the medical board, for what she put me through. Unbeleivable!

Dr. was quite nice but staff is slack about followthrough. As I left my last appointment, my doctor said he was sending in to my pharmacy a prescription of a medication I take with a few refills as well. When I ran out of my current bottle, I called to have it filled, but no prescription had never been called/transferred in. The afterhours/weekend staff did not include a nurse practitioner or a doctor so my refill could not be called in over the weekend. The afterhours staff intimated the regular staff would get this message. This morning (Monday) I called, and I know it was Monday morning, but I was very polite and the woman I talked to was not even friendly/polite, much less apologetic about the error at all. I told her that I suffer from terrible side effects (vertigo so bad I cant walk) if I run out of medicine. She listened, got my birthdate and name, then said shed see that the nurse took care of it. Still hasnt been called in. Thanks, guys. Think I will not be returning again.-this google users husband

I cant speak to their care, because I cant even get a return call to schedule an appointment. That pretty much tells me what I need to know.

Decent doctor, awful staff. Just a really frustrating experience.

This is the worst primary care facility! It took me 3 days to get my prescriptions filled after an office visit. The same thing happened again.

Horrible and unreliable. Requested medical records twice and they lost both requests.

Initial appointment with Dr seemed to go well but VERY frustrating with a lag from front desk staff with following through on what the Dr ordered. Called several times, stopped by office, no response yet.

Dr Sotos did a good job.

Sat for 2 1/2 hours to get called back from the waiting room. Then about another hour and a half in the back waiting on the doctor. Im looking for a new physician

I wont be coming back. Theyve been my doctor for about a year and every time I end up in the waiting area for more than an hour. Whats the point of making an appointment if you have to wait 75 minutes for a 5 minute talk with the doc.

Doctor was nice but waiting 1h15 when you have an appointment is unacceptable

THIS IS A TERRIBLE DOCTORS OFFICE..THEY CHANGED MY APPOINTMENT SEVERAL TIMES WITHOUT NOTICE AND IM YET TO BE SEEN... BY FAR THE WORST DOCTORS OFFICE AND THE STAFF IS VERY RUDE ESPECIALLY TO SENIORS..WILL NEVER GO BACK.

Great Practice !!! steve