I took my young daughter here roughly a month ago for an asthma flare up. They stated she had hypoxia, acute asthma and acute bronchitis. They did not feel they had the means to treat her and referred us to childrens hospital. Before we left they did a covid swab on her and told us it would be about 48 hours. I called back 4 days later to see if they had the results in and was told they had no record of her even being seen, but after some digging they were able to find that visit but no covid test. They said they would have someone call me back. Another week went by with no call so I called again and they again couldnt find the record initially of our visit and then said they had no record of a covid test ever being done. I called a third time with the same response each time with them telling me they will have the manager call me. It is now October 5th, I have yet for anyone to call me back and they still claim they have no record of her covid test. As a parent if youve had to get that swab stuck up your childs nose Im sure you understand not wanting to have to put them through that again because the medical facility lost it.....Not only did they lose it but they refuse to take ownership and give the courtesy of a call back. Very disappointing and unprofessional.

Today was the first time Ive visited Optum Urgent Care. The staff at the front counter was very friendly and professional. They got me squared away with my paperwork pretty quickly. I had to wait about 20 mins to be seen by Ms. Cynthia Jordan. She quickly diagnosed my condition and was very patient in answering all of my questions. She had great bedside manner and genuinely seemed to care. Thank you for the great service!

This place has THE LONGEST WAIT TIME of any urgent care facility I have ever encountered!! I mean....hours upon hours!! You can check in online ahead of time but it does ABSOLUTELY NOTHING for you. Check in was 1.5 hours ago and I have yet to be seen by anyone. This is a regular occurrence here every time I have to come.

Little bit of a wait but way better than sitting in the ER for 4 hours just trying to get some antibiotics. They were fast and efficient and had very good bedside manner!

My mother-in-law is 93 and only went to have stitches taken out. She was given such awful service! They were not professional at all! She has never experienced anything like this in the medical field in her entire life! The lady was not caring and my mother-in-law was almost in tears because it hurt so much. There was no excuse for any of this! The lady also did not use gloves until she started bleeding!

The office was clean and ready to access. The staff was helpful and kind.

Went here for a suspected yeast infection. Got my lab bill and they ran as many unnecessary tests as possible. Now Im stuck with the huge bill!! I will never use Optum care again.

I took my 79 year old friend here on Saturday. Four and a half hours we were there. The doctor finally came in for about 5 minutes and said he would call in the prescription to Walgreens about a mile away. Long story short...its now Thursday and Walgreens still has not received any prescription for pain for my friend! Called Optum back, they have no record of any prescription being written.My advice--go somewhere else to receive care.

The experience I had with this Urgent Care was fantastic. Dr. Baptist was compassionate, knowledgeable, and very professional. Nurse Shelly went the extra mile by printing off educational material for my son. The x-ray that was needed was conveniently located right down the hall. Dr. Baptist reviewed the results with us before we left - all in a timely fashion. We were well taken care of and I highly recommend the staff and facility of Optum Urgent Care!

Was having a really tough day running around trying to get COVID tested before my surgery and the nurses were very understanding and got me a test even though the doctor hadn’t put in an order yet. Thanks, really took a lot of stress off my shoulders.

I love this urgent care. They are very affordable and the staff is friendly and knowledgable.

Dr. Baptist is the best. Shes knowledgeable. Shes treated me multiple times - from Sinus Infection to urinary catheter infection.

This is an extremely poorly run urgent care. My son suffering from mono went for bloodwork and to be checked out by a provider (rather than nurse at the college). He waited outside in cold for over an hour and it was not until he went to tell them he was freezing so leaving that they “suddenly” had room for him. It was not busy and in fact no one was around. It was obvious he had been forgotten. He had blood drawn then sat in a room again for 30 minutes being told to wait there- no one came. We told him to go out and walk around to find someone. He did but then “checked out” with no discharge sheet, contact info or plan. A complete waste of money and time. He then called to ask for labs and requested to mail them home to his parents (both physicians)- he never received a follow up call regarding his labs nor did we receive any copy. I have repeatedly called and left messages to talk with the clinic administrator and have not received any attempts at contact. He was seen in Sept. I will inform ColoradoCollege to stop sending their students there. Those receiving healthcare deserve much better.

Slow slow 🐌 🦥 🐌 🦥... dont come here if youre in a lot of pain! I made that mistake! Sat in the waiting room for almost 2 hours then in the back for another 45 minutes before even being seen. Meanwhile it feels like someone is dragging a knife through my intestines. Only to have the dr say, well any doctor that can handle this my not be available at this time on a Friday afternoon.Well had you seen me when I first arrived, maybe that doctor would have still been available!Terrible bedside manner by the doctor himself. Should have just gone to the ER!

Its 8:07am on a Friday and your phones are still rolling over to the after hours answering service (you open atv7:30am). GET IT TOGETHER. Urgent is IN THE NAME of your clinic!

I recently got new health insurance and this was the only place I could find with more than 2 stars for reviews. I am SO HAPPY that I came to this place. I am beyond happy with the service I got at this location. The MA that saw me was friendly and she was cracking jokes and made me feel like I could talk about all of my problems. My NP had a student intern and both of them were fabulous. The student did most of my appointment (which I agreed to) and he listened intently and he even discussed some goals for my health that he thought would help me to be even healthier than I already am. The NP did come in to meet me and she was very pleasant and just a comforting presence. I absolutely recommend this place, excellent staff here!

Well went and had xrays done on my foot. The foot was swollen and painful...diagnosis cellulitis. Went back to my podiatrist and had a small fracture. I find it hard to believe the clinics dr was correct in her diagnosis since she never really examine my foot. My blood pressure was extremely low 70s over 40s nurse nor dr recheck my pressure...i take blood pressure meds. I am sent a email to rate my visit unable to rate ...the clinic put my birth date incorrectly into their computer system...so question how is the clinic will bill my insurance. I will never revisit this clinic again nor will any members of my family. I recieved a call from the clinic. I called and was text cant talk right now????

Dr.Baptiste was very unprofessional and condescending. She checked my leg reflexes for back pain. She never even touched my back and area were the pain was. She talked about a steroid pill or injection, and toradol. I asked her a few questions about my reaction to anti-inflammatories and I decided to get the toradol and the steroid injection. She told me I’d be getting an x-ray also with the injections and left the room. Almost an hour and a half went by and she came back in the room. She then told me the X-ray showed nothing wrong then asked me what I expected out of the visit. Like I had arterial motive. I answered I liked to know why my back and leg hurt, she stated if I needed further testing I should have went to the ER. She also stated I told her I didn’t want the toradol and that she ordered the steroid after she left the room. Then she didn’t show back up for almost 1 1/2 hours. I walked out of the room several times to check why I was waiting so long, but there was no one there that helped me. Her bedside manor was awful and she was very accusatory. I was so upset I walked out without getting the injection even though I was in severe pain. I’m sad I had to even give her a one star. How very uncaring, save your time and money.

This was surprisingly one of the best urgent care experiences I have had. The staff was friendly and helpful. I got in and out quickly and really liked the doctor.

After getting the run around this morning and speaking with three different individuals, I was set up for a telehealth appointment with Dr. Baptist who instructed me that I indeed did not need a virtual visit and needed to go to the front desk to be checked in for an in office visit. I explained the situation to the two people working the Optum drive thru (front doors) and again was instructed to proceed to the front desk. I was speaking with a female receptionist at the check-in desk regarding the instructions I was given by Dr. Baptist when a male receptionist (Joey who was on the phone with another patient) stood up and began screaming at me that I could not be in the building and that I needed to get out. He made a huge scene in front of all the other patients in the waiting room and the patient on the phone who was hearing all of this. I could not get more than a few words in or explain the instructions I was given without him repeatedly yelling over me. I work in the medical field and am fully aware of the stresses each day brings, however it is extremely unprofessional and disrespectful to yell at a patient, intrude in a conversation he was not apart of, and to involve the entire waiting room in something that did not concern them. I am extremely dissatisfied and hope he is reprimanded and or fired for his actions. No patient should be treated the way I was, completely unacceptable.

Came here tonight for being lightheaded. My copay was collected and I sat for about 10 minutes, then an MA then came out to the lobby and told me the providers thought I should go to the ER. How could they determine that without even talking to me or seeing/taking my vitals/history? Do they know the difference between an ER and urgent care copay? And how it feels to be told in the lobby by a medical assistant that they can’t help me? Let’s just have the lightheaded person we can’t help drive themselves to the ER. What if I really did need to go to the ER and they sent me on my way without even checking my vitals to make sure I was stable enough to do so. Just felt- icky and like they really don’t care. No compassion at all. Do yourselves and favor and don’t come here if you need actual help.

I shouldn’t be subject to listening to employees constant complaints and opinions about politics. This should be a neutral area. We have enough stress to deal with without them adding to it.

Tried to put my name on the list on line. Had to scroll back from today 64 years to add DOB. Then it did not even put me on the list. Please check your system and create a better way to add DOB.

I had an appointment at the Dermatology clinic. I arrived early to fill out paperwork, I was then directed to sit and wait in the empty waiting room. After patiently waiting for an extended amount of time to be seen by the PA( because I couldnt get an appointment with the doctor in a timely manner).My time is valuable too, I was never notified that they were running late, had an emergency, no communication whatsoever. Unfortunately, I had to leave without seeing any professionals or paraprofessionals as i was out of time.I cannot recommend this clinic as they do not value their patients time, only theirs.

Dont go to this urgent care. Total waste of time waiting for an hour and a half. They probably forgot me because the staff seemed to be having a good time laughing and eating behind the desk. The waiting room wasnt even that full. Unbelievable, left before treatment cause I was feeling super nauseous.

Most I incompetent medical staff in town! From the Front Desk who had me waiting over 2 hours with a constricted airway to the Doctor, who spent less than 2 minutes with me, ran NO tests and sent me to a ENT specialist that couldnt see me til the next day! Doctor said she called in pain meds and antibiotics, after waiting at the pharmacy only to have them tell me nothing was ever called in! When script was finally ready it was only 1 bottle, again no pain meds. Arrived at the Specialist the next morning to be advised by him that there was no reason for me to be seen by him as I needed to go to the ER immediately! Get to ER, Turns out Dr Baptist prescribed the wrong antibiotics!What a JOKE EXCUSE for an Urgent Care facility that was anything but Urgent!Absolutely NOT the place to take Yourself or your loved ones!

Realistic waiting time. Caring Doctors. I was very please with the care that I recieved. Excellent staff and service. I will not hesitate to go back, if I ever have the need for urgent care. Only wish that they were open more hours (Opening at 0500 instead of 0800), so workers can see a providers on the way to their job M- F.

In August of 2018 - waited for a total of 3 hours for a minor infection. After being told Id only wait 15 minutes for results after I was examined I waited 45. I dont know about everyone else, but I dont have 3+ hours to just spend waiting around for a prescription to be prescribed to me. Ill NEVER visit this location ever again. I get that theyre busy, but come on. Maybe efficiency should be a pillar in their standards of excellence. Dont waste your time like I did.

What a wonderful place. The doctor that helped me was just amazing she took care of me and my unborn child. She made sure everything was good before she let me out the door. I would have to rate this place with 5 stars!!!

I have been to Urgent Care several times in the last year. They are very professional and caring. Eva is always there and extremely helpful. I am glad to have her friendly face and helpfulness when I am there.

My initial experience was very good, but one of the medicines prescribed caused severe stomach pain. I called at 9 am on Saturday morning and was told a doctor would call me back before the close of business. I called again at 4pm and was told a doctor would call me before the close of business the NEXT day. No great surprise, no one called and I ended up having to find another clinic to get a new antibiotic prescription. It should have been an easy fix, but now I will have 48 hours without antibiotic due to no followup.

Worse urgent care to go too they don’t care about the patient they only care about making that paycheck!!! Will not come back to this place ever again the doctor was extremely rude and the nurse was also rude the doctor didn’t seem like he knew what he was doing or knew how to treat patients! Will be going to uchealth next time I need a urgent care at least they have caring doctors that understands the patient and have that passion!! PLEASE DONT GO HERE YOU WILL REGRET IT...

They were attentive before I even got through the front door. All about helping, working the problem, and talking you through every step. Staff was as caring as the physicians - and they made sure I was on a course for when I walked out - who I needed to see, what to tell them, even who owned what hospital. So thankful for this place.

I have a somewhat complicated health history and was unsure if they could help me. Seemed very busy but the wait was minimal. Staff was friendly and caring. Dr. McNaulty was extremely kind, listened to my problems without interrupting or running to false conclusions, and was able to easily direct questions to get me the right diagnosis and treatment. He is a one of a kind doctor. ❤️ Will go again if I need to. Love this place!

I was from out of town with an eye injury. I went to urgent care and the staff was super friendly and I was seen very quickly. When urgent care couldnt fix it, they were able to send me to optometry almost immediately. Definitely a pleasant experience

Kristy? My nurse was extremely efficient and kind. Everyone works to get you in and out quickly. I had to take my husband there during chemo sometimes and they were so kind and gentle with him.

I currently have been sitting in a room for over two hours. I have been moved to another room to be told they got slammed with emergencies. I now have been in the new roommates for close to thirty minutes. total wait time between two and a half to three hours and I still sit without any type of treatement. Consider going elsewhere. I eventually left without any treatment and to have the front desk tell me I still may get charged but they arent sure. Charged for what? The pleasure of staring at their cream colored walls I guess. Look elsewhere!!

Very nice staff. really tried to expedite my wait. and they succeeded. they are working hard to help heal my badly infected foot.would definitely recommend going to them over going to hospital

I visited DaVita Urgent Care for what turned out to be a sprain. All the staff was helpful and professional. Dr. Rudderow and her staff were excellent. Best Urgent Care Ive experienced.

No complaints here. Very attentive its not your doctors office so dont be surprised if you have to wait, but once the got to me they were on it and i had a lot going on.

Because it was Christmas Eve, we chose not to go and wait to be seen, but made an appointment. Despite this, we had to wait almost two hours to see the NP. Therefore, the 9 instesd of a 10.The NP (Carol Gannon) was excellent. She was empathetic, and explained everything thoroughly. It was worth the wait!

Dr. Blackledge came to my home for a house call due to a pulled muscle in my side. He was very competent, efficient and caring. I greatly appeciated the ability to be seen far after usual business hours. While it cost more it was well worth it to have the issue dealth with promptly.

The wait was 2 hours and I seen Dr. Baptist who was very nice, took the time to listen and was very thorough, my family doctor said allergies but Dr. Baptist did blood work and chest xray and found i had bronchitis and sinusitis. Was very pleased with the care I received from her. The wait was worth it. Definitely would go back there if I ever need to.

My son fractured his wrist. I was able to reserve a spot for him online so when I got there they called him back within 10 mins and we were out within 2 hours max. Dr and nurses are friendly and courteous. Great experience!

I normally don’t like to write bad reviews because I don’t like to complain but this was probably the worst urgent care I have ever been to. The doctors and staff were nice I will say that but it literally took me calling three times before they sent my prescription off to the pharmacy I go to. I went on Wednesday and still don’t have my prescription.

Ive never been to an UrgentCare before, I dont even have a PCP, so my friends know Im really sick if I drag myself in there. I was beyond impressed with the staff at the Templeton Gap/Union/Fillmore location. Nurse Stephanie and Dr. McNulty were fantastic, as was the rest of the staff. IV antibiotics are the way to go...and I felt 10 times better by the time I left than I had when I walked in. 100 times better after a good 4 hour nap, and a 1000 times better that evening. It was their professionalism mixed with caring bedside that made the experience for me.

A terrible place. No one knows what should be done. No one listens to the patient. Its painfully clear that they are only interested in your money. Wait times need to be measured in hours. You are better off finding a witch doctor in Africa with shrunken heads around his waist. At least he will be a doctor, not some barely competent PA or NA. When I complained to the patient advocate nothing happened.

Wonderful experience. I was taken care of in the most professional and informative manner. The NP I had today was most helpful in resolving my health issue. EXTREMELY PLEASED......

I was very sick, and Dr. Baptist took a great care of me in a compassionate way. I definitely will go back to CSHP urgent care. They deserve 5 stars.

Never a long wait. The staff is very attentive and the Doctors treat you like family. They ask questions an show concern. This is the best urgent care in the springs by far.

Dr. Ruttero lied about the tests i was given. Desperately needed a vitamin D test and was lied to about receiving it.I have a dangerous E Coli infection and was given inadequate treatment without being informed of my condition.I called for three days asking for my results and no one would comply to giving them to me over the phone, by the time i finally received them I was in critical condition with my E. Coli condition.Doctor said she would call me personally about my results because I was reluctant to relieve the office with 0 results.This was a lie.She was also very condescending and assumed my medical condition without considering my history or background.

This place is a JOKE! Our son went in for a horrible sore throat. Strep suspected and prescription was supposedly sent in and was not. And of course theyre closed now so have to call someone else.Spent money there all for nothing.

Will never return. After waiting for 90 minutes to get treatment, effectively got a band aid. An hour after returning home, patient had to go to ER to get real treatment. Total waste of time.

I dread going to this location. Most recently after waiting over an hour to see the doctor, we were brought back to take vitals. Only after vitals were we told it would be an additional 1 1/2 to 2 hrs before seeing the doctor. Since it was already late in the evening, they offered us to come back the next morning at 9am and theyd be able to get us right in. At 8:55am sharp, we checked in, waited another hour, and again were forced to endure an additional 2 hr wait after vitals. They are either grossly understaffed, or are extremely negligent in their staffs scheduling and coordination efforts. Especially when you consider both times they had very few patients with at the very least a 4:1 staff to patient ratio.

In urgent care 1hr, no movement in patients. Checking in I had to stop the front desk from chit chat as I had an emergency that was impairing my breathing. Left, went to tri-county urgent care and their doc saw me in 15 min. After radiographs I was sent to an ER for possible pneumothorax.

My son seen Dr. McNulty today and his bedside manner was horrible. The MA and receptionist were very nice and professional though.

This was a great experience. It only took a little over an hour and I was on my way home. The service was compassionate and quick.

After tonight I have officially lost all faith in this place dnt even know where to begin to fly with the problems and poor treatment my kids and I have gone thru in the last couple years cant wait to find a new doctor in so over it

Urgent Care - short staffed to provide urgent medical care during the height of this flu season. Already waiting over two hours just in the dirty waiting room with more patients ahead of me. Really? !! Never seen this system so broken in 40 years of commitment to this medical organization.

WOW!! You dont want to mess around (dawdle, waste time, etc.) with a sick kid - CSHP Urgent Care was prompt and caring when it came to a diagnosis. There was some miscommunication regarding the meds and the on-call triage person really (really!) went above and beyond in helping us resolve things.

Filled out minimum paperwork. Was seen within 5 minutes. Excellent care and diagnosis. Friendly and personal care takers. Highly recommend this facility.

The doctor was very unperfessional, went in to get my back checked out after an accident at work. I got a call asking if I can move my arm and to take ibuprofen over the phone. Went in to have someone actually look at me. The doctors then tells me I have scoliosis but that I have always had scoliosis. When that had nothing to do with checking my back and shoulder from damages of the accident.

Everyone I encountered at my Urgent Care visit yesterday was very friendly. The lady at the front desk was funny, and Dr. Mcnulty was very kind.I spent a little time here, but it was a busy time of day, and the care I received was well worth the wait.

It was a good visit. I had a dot physical done. They were very helpful and pleasant.

Very nice experience. Deborah was my doctor. She is very sweet and personable, easy to relate to.

Wonderful staff and extremely efficient. From the check in through the exam and then checking out was 5 Star.

Military and retirees, you will be seen last.Continued to wait as more individuals came in and were admitted.When asked where we were in line receptionist acted like I was an inconvenience.Would not have been here if military treatment facility was available. Was seen here two years ago and treatment was timely and professional.

It was great. I arrived at the urgent care with a gash in my forearm. And I was stitched up out of there in 30 minutes. Staff and doctors were very friendly and kind.

I went in after crushing my foot on accident just to check for fractures or any type of broken bone and they were inconsiderate and accusatory. I genuinely went in because the bruising looked quite terrible to me and to my husband and I want to make sure Im not walking around on a fracture and making things worse. The pain is barely noticeable so I wasnt there for the pain and thats the truth yet I was treated as though I was an addict seeking pain medication even though I just needed to verify with a doctor that my foot indeed had no broken bones and I could walk on it without worry. The doctor wondered why I didnt take NSAIDS for it, and its because I didnt need it plus I limit caustic medications because they hurt my stomach. I shouldnt have told her this, she told me to take tylenol which is caustic too lol so I thought she was a bit silly. Ive seen people nearly lose hands and fingers after breaking a bone and not getting it fixed then it becomes infected. Excuse me for caring about the necessity of having a healthy foot to use if Id like to keep walking.

Urgent care at cshp is easy. I was waiting to see if i would get better, but next time ill just go in instaed of suffering a few days with illness. Very easy

To everyone looking at the reviews and wondering if this is a good place, I can assure you that the staff is awesome friendly and I was in and out in under an hour which is a reasonable expectation ,I dont understand what these people writing these reviews were expecting but if you can live with that you will probably enjoy your visit

Worst neurology department I have ever seen! Inattentive and uncaring barely scratches the surface for these doctors... I had a Grand Mal seizure out of the blue on new years eve 2018 while soundly asleep in my bed after a small evening of celebration at home with my husband (i.e. we were not partying all night) and ended up in the ER at 3 am with no explanation for the seizure from the paramedics except the judgemental assumptions that were made in the moment that it had occurred due to the glass of champagne and the cannabis in my system (which was there because I live in constant pain because of my fibromyalgia and endometriosis and not because we were partying, thats a daily part of my life) so I left with a temporary prescription for a seizure medication and an unfortunate reference to this facility.On my first appointment I was scheduled with a PA named Beverly Baker-Newsholm and told the regular neurologist doesnt see new patients until they are established, and I thought that was fair as neurologists are frequently in high demand and very busy people as a result, so I accepted the appointment and soon met with Beverly. Though she was condescending and short with me during many of our conversations this is really not what moved me to write about my experience with this company. As a medical facility, patient care and support should really be the utmost priority for Davita Medical Group, and really with the exception of only a handful of people, I cant say that they have very many employees who have any interest in patient health care, whether that means actually doing the foot work to find out what is wrong with their patients, or going out of their way to make sure their parents are being taken care of completely, fully, and to the best of their ability!For example: While learning about my medical history, Beverly learned that I had a childhood history of absentee seizures, and despite the fact that part of my medical history included that I have been free of those absentee seizures since high school and have had multiple EEGs and MRIs returning results within normal ranges since then (including the ones she ordered after the seizure I had this year; which both came back showing normal ranges), she latched onto that and decided the seizure I had on new years was an evolution of the seizures I had as a child and just decided that was a sufficient explanation.Several months later I went in to see her after having had a migraine, with pain so bad I was missing work due to not being able to drive from vision changes due to pain from the migraine, and Im sitting in the office there with her trying to get across to her what Im going through and shes literally throwing her head back and rolling her eyes as Im crying in front of her trying to figure out how to make her understand what I am feeling because the seizure medication I am taking makes it difficult for me to remember words, and causes memory problems at high doses, so then I get even more upset and she asks me if I have any upcoming appointments with my therapist because she thinks that I need to get back on my antidepressants...! Then at the end of the appointment she decided that it was my fault that I was having a week long migraine for taking over the counter pain medications and she instructed me to completely stop taking over the counter pain medications and upped my seizure medication dose by 100mg a day.So Ive been a patient at this facility for almost a year now and I have still never seen the actual neurologist. I have my next appointment with him after the beginning of 2019, but after all of everything that has happened since I have first started going there, I am just so burnt out on doctors who are just in it for the money and dont actually care anything about their patients.

I am not a patient with CSHP, but I went to their urgent care. They accept anyone and with insurance my co-pay was only $25. The staff was friendly and I did not have a long wait. I had all my questions answered and would recommend this urgent care to any friends and family.

Everyone was kind and caring from beginning (Suzanne-front desk) to Dr. McNulty. What a pleasant experience. Thank you!Renee

What a disorganized disaster! Their scheduling staff is incompetent! Expect a very long wait for your appt. It took me 4 days to schedule an appt because the staff has a failure to communicate with each other. It is just a simple post surgical follow up. I did not choose this surgeon, he was on call at the hospital. He is nice but I would never use this office again.

Theyre always kind to me and I like the convenience of being able to email them instead of calling them for refills and general questions.

First, apparently they teach nurses to cut the tips of their gloves off to take blood. I was mortified. I was never given any paperwork so I have no idea who I spoke to or what they considered wrong with me. They probably didnt know who I was because I never got the phone call to set up my MRI. I was never told I could get dressed and leave. I was cold so opened my door after 40 mins being left alone in a room. They doctor seen me and told me I could go as if I was dumb for not thinking that I could just walk out and leave. For me, a nurse will give me paperwork and tell me I can go or even walk me to the exit. No such case here. Not a single person washed their hands who touched me. My boyfriend said im upset enough i should call so i did and I complained to their misconduct hotline. I called back, they told me I had a legit concern and go to this website. Yea a website thats not real. I want answers. I left crying because of how neglected I felt.

Worst medical experience of my life. Dr Batist didnt really want to deal with me as I heard her comment to a co-worker that she wouldnt see patients after 3 although I was there by 2. Needed an abcess drained and she couldnt or wouldnt do it. Told me to come back today to see an ENT doc and she assured me they would be in today and a nurse confirmed that with me and said they leave at 5 so make sure I come in b4 then. I got here today and am told they never have ENT docs at urgent care. Great, now what am I supposed to do??? Was asked today if I scheduled this appt today and I was told yesterday they dont schedule appts. Never use this location. They have no clue what they are doing. I will notify Medicare and my supplemental plan to never include this as a referral location. Really upsets me.

Office manager Karen, Dr khan, the ma Christine, and Leslie are without integrity, and have no interest in caring for patients. After seeing the doctor and being told I was supposed to have surgery, I waited 2 months for a call back. This included me calling for a week straight with no being able to tell me anything. Finally when they did call me back they had run the authorization through the wrong insurance but wanted to schedule me for surgery. I had started a new job and didn’t feel it was appropriate to ask for time off and the doctors office had taken so long I didn’t have insurance since I was transitioning to a new job. I scheduled for surgery for after I would have insurance again. As soon as I got insurance I called to update it. I had 2 months before surgery but I wanted to be able to submit for time off. They ran through the wrong insurance again. But didn’t tell me this till I called back a week later. When I got the denial from my insurance for insufficient documentation, I called asked them to submit it to the research study which they said they would do. I called a week later to find out they were starting on it now since they just gotten the letter in the mail after I had offered to fax them a copy of mine. Then I find out there was no research study and I’m out of luck. I wouldn’t recommend this place to my worst enemy.

I went in because I had SEVERE back pain. The dr stepped in the room for 3 minutes and seemed very annoyed. With the quickest exam he said I sprained my back. Today I went to the hospital with the same pain and worse symptoms and turns out that I had a cyst with multiple puss pockets. If the Dr at Urgent Care wouldve just been patient and examed me throughly, he couldve stopped the pain and gave me the correct diagnosis. I will never go back.

Fast and friendly service at the end of their Saturday. They stayed late to ensure my gusband got the care he needed.

Great place. They treated me very nice and professionally and I got seen quickly.

Great customer service. Short wait times. Very helpfull and knowledgable staff.

This center is unorganized, unprofessional and uncaring. I spent over 6 hours here. We were treated like a number not a patient. Prescriptions were not called in and the communication between service providers was horrible. I will not be bringing my family to this center ever again.

They do their lab work through LabCorp, who have actually been sued for overcharging patients. Really wish that the cost would have been disclosed to me prior to preforming a $700 test when I am a student and make less than 13k a year.

I just wanted to let Dr. Baptist know Thank u, your staff and everyone there who help me get through that dark time in my life, I appreciate everything you all did for me. See Yall again not as a patient, but just to stop by and say Hi.

This place is ignorant as hell. they have no clue as to how to get preauthorization . I tried to meds for several months what a jok

Been trying to call them, every time I hold for several minutes and then get hung up on!

Had to wait a very long time in pain as they were very busy then had computer problems but Dr. McNulty and nurse Stephanie were amazing!! They got me feeling better!

Been bounced around to 6 different departments and spent 45+ minutes trying to make an appointment. Youd think something this big would have a better scheduling process.

Very quick, followed online instructions. Was in and out in under an hour (especially for a Sunday) friendly staff.

Will i guess the first time i went in on a bad cold that was leading into a namonya ??? They gave me some anti biatics that didnt do anything for me but the second time they hit the nail so i would give you guys a eight good job

Treated my son quickly and professionaly. I would rather my son be seen here than Evans Hospital

Horrible customer service. Have been waiting for 30 minutes and front wants to give us attitude.

Do NOT go here. They only care about money. They do not care about you. And the Patient Advocate is less than worthless. They dont care either.

Nobody likes going to the doctor, but our RN, Robert, was amazing.

Doctor Baptist is amazing. Very knowledgeable.

Have been to this facility several times. Wait time is not long and have always had professional care with good results

Very nice and attentive staff.

This is not an urgent care that you can just walk into urgently. Apparently you have to already be a patient within their system of doctors. I think this defeats the definition of urgent and care.