One of my best ER experiences ever. Late night visit, but was rushed back quickly and cared for immediately. Doctor was very thorough and nurses treatment and attentiveness was incredible.Treatment probably saved me from being admitted to hospital over night. Would highly recommend and wouldn’t hesitate to return if an emergency arose.

I was taken care of quickly and with care. My nurse Ruth was the best. She was sincere in my care and made sure I was okay often. She was one of the kindest people I have ever met. They also sent me a card wishing me well. I recommend this place for sure. I will go here instead of the hospital if I need to. Thanks guys!

WOW!We are blessed to have this facility so close and accessible.I cut my calf open with a small ax and needed stitches fast! Instead of going to Baylor Grapevine ER, we went to Texas Health Emergency Room in Colleyville. We figured and hoped that it would be faster.As soon as we came in they took me to the back and the staff introduced themselves. Immediately my anxiety dropped because of the hospitality that my wife and I received.Stacy, Dr. A, and the rest of the staff were AWESOME!The immediate attention to my needs were stunning. They talked to me as if I was a human and not a patient number on a chart. My wife and I felt as if we were talking to friends that we haven’t seen in years.Anyway, in about an hour and ten minutes my wife was driving me home.That team gave us all the after care instructions and answered all of our questions with professionalism.Went back a week later to get the stitches out, done in 15 minutes.I highly recommend this facility for non-life threatening scenarios.

I dont have any details because I didnt go. I called the emergency room and explained to the lady that my upper body right side is swollen and sharp pains in my upper right chest area that make me labor for breath. I asked if they accept Veterans and she said that they do not. I explained to her that other hospitals have been able to bill the VA due to a form I carry as a 100% disabled veteran and the lady said that I would be better off using one of the others... I guess the VA pays less than what this hospital likes to get...

The nurses and doctors were very nice and welcoming. They made sure I was taken care of and had a lot of patience. They were considerate of my problems and took every on every matter with care. Going there made getting through my condition a lot easier. Everyone was warm with smiles and kept me calm to ensure they were going to take good care of me. It was a very nice and comfortable place.

This was the first time we used this facility and was very pleased with the care my daughter was given. It was a Sunday morning and we did not have to wait. The nurse and doctor were very attentive and kind and the facility was awesome. We live very close and will go there again if the need arises.

Ive used this Emergency Room twice as it is close to my home. Both experiences were positive and I left having peace of mind. I was greeted as soon as I walked through the door and within 10 minutes, I was seen by the doctor. He was very thorough. The facility was very clean and the nursing staff were kind and knowledgeable. I would not think twice about using them again. I know friends & neighbors have used them too...

Dont go here!! I visited this place because I received a referral from care now. I was dehydrated so they gave me some fluids and told me to rest (they found nothing wrong with me). A good 9 months later I receive a bill for over $9,000. To say that I was shocked would be an understatement. $9,000 for some fluids? This place is outrageous and all they do is scam people for their money. Also their billing department is not helpful. Its been another 4 months since I called them and I still have not received an itemized statement so I have no idea what they are charging me for. They also said my bill was past due when I only received one bill 9 months after the service was performed. Stay away from this place!! An actual hospital would be cheaper than going to this place. Cheating good hard working people out of their money! I will be filing multiple complains through BBB and Medical Board. I encourage all the other dissatisfied people (there are a ton) to do the same.

Great place. I was seen right away. Friendly, competent staff. I especially was impressed with Dr. Musso who took the time to take a relevant history and proceeded to treat me totally successfully.

I never had better medical service as i have had here. Everyone was so friendly and helpful. They asked lots of questions to get a good medical background before beginning treatment. Not a long wait at all. By the way i am feeling a hundred percent better now. I highly recommend this place ...

I went to First Choice ER because I wanted a quick examination by a doctor that was convenient to my home. I got that with very short wait in the waiting room and short wait in the exam room. Plus I was treated by very friendly staff, nurses, and doctor. The paperwork was easy as well. This was one of the best doctors visits Ive had. A+

From beginning to end, my experience was fantastic. I had come in with a severe allergic reaction and was taken to the back to be treated before Id even finished my paperwork. The receptionist was very helpful, the technician was knowledgeable and efficient, the RN was fabulous (she even gave me a coupon to help with the cost of a VERY expensive eye drop), and the doctor was both honest and caring. I will recommend First Choice Emergency Room to everyone I know. While I hope I never have to go back, it will be the ONLY ER Ill choose in the future.

First Choice Emergency Room is a much better option than the hospitals ER. It was very clean and the people were very friendly when I had to go there. I didnt have to sit in a waiting room for hours with a bunch of sick people, which was especially nice! I was in the waiting room not even long enough to complete my paperwork. I would recommend First Choice ER to anyone in need of emergency services.

I recently experienced severe leg pain which awakened me about 1 AM. I needed to be seen immediately; I knew I wouldnt be able to handle waiting in a hospital emergency room for very long. I leaned about First Choice from a friend. I called the clinic and was told I could be seen right away. I made the short drive, completed the intake paperwork, and was taken to a patient room by a nurse within minutes. A doctor checked me a few minutes later and made a diagnosis. The staff was cordial and professional. The clinic was spotless! I would definitely return to First Choice if I needed immediate medical attention again.

My first experience with First Choice Emergency Room in Colleyville was excellent. The staff were all very helpful, considerate and knowledgeable. There was no wait time before being seen, which was probably because there were no other patients there. That was a great experience, but probably not to be duplicated. The followup visit 2 days later was with different staff, who were obviously in training and my visit wasnt as streamlined, but was still a huge improvement on anywhere else Ive been. I would say to all the staff and administration there to keep up the good work, and remember the care of the patient is why youre there. Thanks again!

My nurse, Jenni, was AWESOME. She was so kind & accommodating, & even stuck her neck out to let me eat dinner while I was being treated. :-) Definitely made my time there better!

Had symptoms like food poisoning and went to what used to be minor emergency center on a weekday morning. It was re-labeled as a Texas Health Emergency Center. I was seen by a doctor for a few minutes who said I probably had the flu instead. They ran a 15 minute flu test. They ran my insurance card and told me I owed a copay of $40. Now - a month later, Ive just received a current bill of $620!! My insurance already paid $520. Outrageous! I would have gone somewhere else had they told me I was going to owe an additional huge amount! I will never set foot in this overpriced establishment again! I could have done an online physician visit for $40. Do NOT go here. You cannot trust what they tell you about billing!

Had an extremely great experience on 1-19-14 at First Choice.The facilities are remarkably clean and modern.The staff was friendly, thorough and fast.I will definitely return, should I require emergency services in future. I would also recommend them to all my family members and friends.

They were all very nice and professional. The facility was clean and new. No wait time after I handed over the paperwork which was really helpful when I was feeling sick. I also loved that they were open on a Sunday afternoon when I needed them right then. I highly recommend this emergency room!

They were so fantastic!My son (4yrs) put a bead in his nose and it stuck! We tried everything we could but it did not come out. He was scared already for what we did to him. But the doctor made my son so comfortable. My son totally forgot about why he was there. The procedure was so quick and my son did not notice anything until he saw the bead!Everything was so wonderful.Thank you, First Choice!

I have been to this location twice now, and both times with remarkable service. They follow a point system and let you know the cost of your visit within minutes of arriving which is excellent for people without insurance. There was minimal paperwork to be filled out and no wait time, we were in a room within five minutes of walking in the door. Once the nurse had me hooked up to an I.V. she immediately went to the waiting room and wiped down where I had been sitting, knowing that what I had might be contagious. Ive never seen another E.R. do that. This Emergency room will be my first choice from now on.

Everyone at the emergency room was very kind and quick to get my son in to see the doctor. He had to get some stitches and everyone was very patient with him and they took amazing care of him. The facility was very clean and nice. I would definitely go back there in case of another emergency.

Went in early morning for an infected cyst. Very friendly staff and quick service. But this is a typical ER billing experience...facility is in network...physician apparently is not. Its probably in the fine print somewhere, but I definitely would have gone elsewhere if I was made aware of this. Paid ER copay and am being billed an additional $600. All I got was a prescription for a generic antibiotic for $11, which didnt do much. I still had to go see a dermatologist the next day because the infection had doubled in size. Unless you have a serious life/death situation I would go elsewhere.

I was so happy to find that this was so close to my job and I could schedule an apointment online. I was in and out within an hour. The place was clean and there was no wait once I got there. I actually couldnt even finish filling out my paperwork when they called me back. Very efficient and friendly. I would recommend First Choice ER to anyone.

Super fast all around. Super fast to speak to a receptionist, go back to a room, nurse and doctor were in in no time. The best part of everything was that it wasnt freezing cold like hospitals and doctor offices usually are. If I experience another after hours emergency Im definitely coming here.

I am working in Grand Prairie from out of state and fell in a parking lot. Cuts scrapes and a sprain. Thank goodness I found First Choice. Everyone was so kind and helpful and made me feel safe and cared for. The facility is impressive, clean and well stocked for all medical needs. I will let everyone I work with know this is the place to go.

I had a serious laceration to my right forearm - they put me back together quickly and reduced the chances of me losing my arm. I went to my regular doctor for a follow up and he was very impressed on the job they did putting me back together. I also received a follow up call 2 days later from the surgical doctor to see how I was doing and if I had been in for a check up. I thanked him & his team for putting up with me (I wasnt exactly the calmest of patients) and he was just glad I was doing better. Cant thank them enough for saving my arm and possibly my life.

Needed 15 stitches on my foot and was lucky to find the caring staff and professionals at First Choice ER. From Kelly at the front desk, Ruth the RN who was also the Site Director, to Dr. Musso, they provided excellent service and compassionate care. I had barely signed in and they called me back to a room and proceeded to evaluate and treat me. Highly recommend them!

Outstanding in every aspect. From the intake at front desk to Nurse Ann, the CT tech and Dr. Musso. This was a quality team who was genuinely concerned about my health and my time. 6 stars is possible.Thanks for the quality and quick care!

We were moved back into an exam room within 2 minutes after we arrived. The nurse was friendly, took all necessary information, and we saw the doctor within 5 minutes. He was very professional, asked questions and listened to us. He presented a treatment to us, and executed that promptly. Since we didnt require any lab work, we were out of the ER within 15- 20 minutes after arriving. Very pleased with the quality of care, the friendliness of all of the staff, and efficient service.

Our visit on 4/23/15 was fast and great care. The nurses and doctor were excellent with my 9 yo daughter. They made her laugh and feel comfortable. If we ever have the need we will go back to First Choice.

The experience was great. Web check-in made the wait minimal and the administrative process was altogether smooth. The medical attention was professional, attentive and friendly and I received the care needed to promptly diagnose and treat the condition.

We arrived at 3 AM in the morning and didnt have to wait at all. Every staff was very friendly. The doctor was also very nice. We left the place before 4:30 AM. It was such a nice experience. I highly recommend this place.

Amazing! Where has this place been all these years?! I expected this to really be a standard urgent care center, but was really surprised when I walked in. It was just like an ER at the hospital...except there was no three hour wait! I was in and out in less than an hour. The nurses were great, and the doctor was very kind, definitely not arrogant or condescending like some doctors. They made sure I understood everything and treated me like a person, not like a number. I felt that they valued me as a person, and genuinely wanted me to get better. So much better than a standard urgent care or hospital ER! No hassle and superior care.

This was my first visit at First Choice. I was very impressed with the professional staff, the clean environment, and no waiting! The visit was much less stressful than going to a local hospital and waiting for hours in the waiting room before being seen. I had several CT scans performed and received the results within 30 minutes. Very impressed and recommend this facility for any emergency needs.

My husband developed a rash from medication and as we are from out of state, our daughter took us to this facility, A great experience from beginning to end! Very friendly staff and the doctor was very nice and concerned.Would definitely recommend this facility!

I was really hesitant to make an emergency trip to the doctor, but Im really glad that I chose First Choice. The facility is so nice, everything looks top of the line and clean. I had almost no wait to be seen, and the staff was so nice and concerned with my well being. I would recommend it to anyone.

I was treated well and the staff seemed nice. Had no problems with the service they provided and I felt they had a professional staff and they followed procedures. While I hope that I wouldnt need their services in the future if I do Ill use this service again.

I went to First Choice on Friday as I was in pain. The staff there was exceptional! They were very professional and friendly. Treated me like I was the only person there. The receptionist took the time to answer my questions and even called to check on my benefits so I wouldnt have to pay anything more than necessary. I wouldnt hesitate in the least to go back. The facility itself is really nice and everything is right there. The doctor actually sat down to talk to me about my condition. I couldnt say enough how well I was treated. I love First Choice! Thank you...

I brought my daughter in immediately after injuring her arm in a soccer game and was attended to right away. Everyone put her at ease while evaluating her injury and getting xrays. Turned out she broke her wrist and they splinted her and took great care of her. We were in and out in less than 45 minutes, and more importantly they helped my daughter feel better. I received a prompt follow up call from the doctor himself the next day to check on her, and I would highly recommend this ER. So glad youre so close too!

I made a trip to First Choice on Christmas. The staff was extremely nice and patient. The girl at the front desk took the time to double check my benefits and got me a cup of water. The facility was clean and had a great layout. It was fast but I didnt feel like I was being rushed in and out. I would definitely recommend to others.

I went in on a Sunday evening for calf pain I was experiencing two weeks after a surgery. The symptoms I had could have indicated that I had a clot in my leg. Thankfully i did not, but the staff here saw me right away. Once they talked to me they had to request a tech to come to my location. I was told she would take about thirty minutes and arrived in twenty. Everyone who helped me was very nice and seem to genuinely care about my well being. The next day I received a call from them to check up on my well being. I would definitely go here again.

Went into the ER with a problem with my left eye. They did a few tests and gave me a CT Scan. Nothing was found. Real knowledgeable staff and very polite. Will definitely being going back if the need arises.

Service was impeccable. But charged me $250 copay when BCBS told me later my copay was zero. Now I have to hassle with their billing department to get a refund. Otherwise a great visit! Stephanie is amazing, best employee youve got.

Outstanding service! No wait. The staff was very friendly and quick. Received 5 stitches and 45 minutes later, out the door. Very clean and updated facility. We will use this facility again.

They got me to a room immediately and within a few minutes I was being seen by a doctor. Although he acknowledged that usually first contact is with a nurse it said something that the physician was not beneath breaking normal routine in order to get patients treated quickly. The entire staff was pleasant and very helpful.No question Ill visit again for most emergencies instead of the local hospital ER.

Literally walked straight into the examination room after completing paperwork. Was out of the ER in less than 1 hours total, from arrival.Everyone was professional, the place was clean, and they were able to put a temporary stint on my leg until I could get to the orthopedic.Only issue was that I wasnt sent home with my X-Rays, but otherwise, it was an easy, hassle free, quick experience!

After being highly disappointed by other Urgent Care and hospital ERs in the past, I decided to try First Choice Emergency Room. I was able to register online and was seen immediately upon arriving. The staff was friendly and compassionate to my condition. They kept me updated on which tests they would run and about how long my visit would last. They made sure that not only I, but also my family with me, was kept comfortable throughout the stay. I will definitely recommend First Choice ER to all of my friends and relatives if the moment arises.

Well, my visit to First Choice Emergency Room was due to a laceration on the outside and inside of my lip due to an elbow from playing basketball. It was early Monday morning, I was greeted with a smile and was asked to fill out the necessary paperwork since I was a first time patient. Within 2 minutes, a nurse came and got me. Within another 2 minutes in the patient room, a doctor comes in, asks what happened and off he started with the stitching process.After all said and done, I was so impressed with the nurses and the doctor of how friendly and nice they were. But, that wassnt all, on my way out, the receptionist and I believe another lady who I believe was the office manager made sure I was OK and if I needed anything else to let them know.I left with a very impressive experience.The next day I get a call from another doctor to make sure that the stitches are good and that I am feeling OK.Within 2 days, I get a card in the mail signed by the staff and wishing me a well recovery. I didnt think businesses still exist with such care.Although thats not a place someone wants to visit frequently, I know where to go for emergency situations from now on.

My 9 yr son was seen there in October for a ripped off toenail. I felt like the entire staff was wonderful! The front desk, xray, nurse, and doctor were all very attentive and helpful!! Would highly recommend this place to anyone!!!!

Best experience Ive ever had at any medical facility whether doctor, urgent care, or ER. Albeit, it was 4am but the staff was very quick but what stood out was the Genuine care for patients. They catered to every need and every concern with a smile on their face.

I brought my daughter in for a hand xray after spraining her hand while tumbling. They were friendly and got us seen quickly. We were in and out within 30 minutes! I would highly recommend!

WATCH OUT FOR THE BILLING! Everything was great on the front end of things. But the surprise comes with the bill. My son went in for a visit in October of last year and I had to go in earlier this year for potential flu. Testing was done, which I was charged for. The facility fee is the kicker though. My sons visit and mine, as far as initial procedures were the same. The only difference was I was swabbed for Strep and Flu tests. My facility fee ended up being over $300 more. Why? I was told the level of care was different and that standard emergency room billing procedures are used. Well, excuse me, but how does a simple qtip swab justify a different level of care and $300+ additional charges. You all have left a bad taste in my mouth....and that is not from the swab testing. I will definitely think twice before visiting ANY First Choice facility....

I would give a zero if it is an option. I was charged closed to 7000 dollars for a CT scan in case you want to come to this facility. Whether I needed the CT it is debatable, whatever. After two days, the nurse refused to further answer my questions related to an allergic reaction to the medication they had given me. Also, they seemed to have a problematic payment system. I called right away and set up a payment plan for the gigantic bill. But they seem to be after me all day long to get the remaining balance. I kept paying the balance and they are sending letter threatening to send a collector. If you cause me any problem with my credit history, I am going to sue the hospital!!

By far the fastest, cleanest Urgent Care/ER experience Ive ever had. The folks at the front desk stood up when I entered so as to signal their readiness for my urgent need. After signing in, it took all of 15 seconds before the nurse arrived to take me to my room. Within a few minutes of my vitals being taken by the nurse, the Dr. arrived. Dr. was very pleasant, took the time to explain and answer all questions. Had blood drawn on site and results were back within 15 minutes, and I was out the door 5 minutes later. Never have I had an urgent care experience like this. Highly recommend.

Awesome Doctor and staff!! So glad they are 24 hours! Had an emergency in the middle of the night and went to them based on their great reviews and didnt want to go to the hospital ER. I received wonderful care and so happy I went there! Thank you!

I have been here twice now and both times I have been very pleased with the staff friendliness, the cleanliness, and the amount of time spent there. I have never had to wait I have always been called back before I can even filling out paperwork. This last time I was in and out in 40 min and the first time it was 45 min. I would highly recommend First Choice to anyone.

I was suffering from a migraine...I arrived early on a Friday morning and was greeted promptly. My symptoms were triaged quickly - the nurse was empathetic and kind. The doctor came in quickly - explained the proposed treatment to me to I understood what would take place and the side effects. The team was very professional and the service was great.

Unfortunately New Years Day, which is also my birthday, found me very ill. Fortunately, however, we went to First Choice ER instead of a hospital ER. What a profound difference! I got back to a room within minutes, everything was clean and fresh and all the equipment needed for tests were readily available. The best part, however, was definitely the staff. Wasnt at my sharpest so I know I dont have all the names, but Dr. Musso, Terri and Jackie were fabulous. If I had to have such an awful experience, Im so happy we went there. They were great and I am most grateful. Thank you!

Our grandson had a fever. We took him in and the service was great. Clean, efficient, great staff. Love this place, just dont understand why all emergency rooms can function this way.

I put off going to the ER due to the fact I hate going, I found First Choice through a friend and looking online and decided to give it a shot. I am so glad I did! First thing I noticed was how clean it was and the friendliest staff possible, I was taken back rather quickly, nurse was extremely friendly and quick, doctor came in within minutes, then I was off to imaging. Once the scans were read by the doctor, he came in to explain everything to me, told me about the medications, asked if I had any questions. Nurse came in to do vitals again, gave RX and paperwork, headed to check out and received some info, small tote bag with the information in it (nice touch) and again from the friendliest people. This was on Sept 2, 2015 around 9 pm and I had a concussion, glad I went. If anything ever comes up again I will be back and highly recommend this ER! Great facility and staffUpdate Feb 20. 2016, I went back to first choice Colleyville, Feb 17 unfortunately I have to change my review and opinion completely. Maybe it was 100% different staff but the treatment was completely the opposite. I was treated horribly, I had been having severe neck pain, constant headaches, dizziness, blurry vision, noise and light sensitivity, sleeping constantly (for someone who hardly ever sleeps), and have memory issues. My daughter was there with me thankfully so she can attest to the horrific way it was handled, I am still having issues and if something does come of this and they didnt treat me - she will be able to sue this irresponsible ER, the unbelievably insensitive doctor and the nurse who would rather laugh and chat then be in the room. I was interrupted before I got the second symptom out, my daughter started listing them, then she was asked what is your relationship?? who cares....she is trying to explain while I am in immense pain. but please ask that question but dont listen to the others. I had a CT scan of my head, since there was nothing evident and he didnt know what was wrong, I was sent home. when my daughter asked, so you have no idea he said well....I think it could be allergies. Allergies, I have lived here for 18 years and have never had 1 allergy issue, allergies can seriously cause all these things including forgetting what word to say in a sentence. Whatever, he just wanted me out of there and when questioned on the allergy diagnosis and really it can cause all of these things? he said oh no it cant but it can some. he didnt know what the rest was. AND HE DOESNT PLAN ON FINDING OUT - Discharge papers were handed and then I was basically shooed out the door with NOTHING. oh wait -they wanted my co-pay first $150. NEVER will I go back EVER

Place is great, and close by, I tripped and had a facial laceration and perhaps mild concussion, they provided a perfect experience...under the circumstances! I cant think of a single knockoff, place is immaculate, service was spot on from all. Clear instructions on what to do next too. Hope I dont see them again, but if necessary, its good to know they are there.

Very bad nurse. Stacie does not fit to be a nurse. She put her fat little finger in my left ear so hard I screamed with pain and lost my hearing. She must have punctured my ear drum. I made a big mistake to go to this emergency room. Some body needs to check their credentials or train nurses not to put their bare fingers inside ears. I don’t think it is even hygienic to use fingers inside ears. My hearing in my left ear is completely gone.

The entire staff were genuinely concerned and attentive. There was a great dialog between anyone I came in contact with. They kept me informed throughout my visit.

This place is a total rip off - Im on Medicare - I went there because they took Medicare and I was having trouble thinking clearly and was dizzy. They took me right in and wanted to do everything to me including a CAT scan. The long and short of it they gave me an IV and I was feeling better when I left.Got the bill - well two bills - total out the door was close to $5,000 - yes you are reading it correctly. When I called in to be sure this was right the person in billing said next time I should go to an urgent care - I kid of thought I was at a doc in the box - who knew. They were very polite and nice people but then again if I could get $5,000 for someone coming to see me for 45 minutes, I think I would be real polite to them as well. - I will never go again. Oh by the way they send two separate bills - one for the doc and one for the clinic - sweet. Cant wait for my Christmas card:-)

I chose to go to this ER due to the fact that there was no waiting at this facility and I was in severe pain. The ER I visit for all of my and my familys ER care, the wait was over 2 hours and I simply couldnt do that in my pain condition. At the check in the gentleman needed to know why I was coming in. I let him know that I have had 4 strokes and 3 weeks ago I had a mild heart attack. I suffer from chronic back pain. I even had my mris at the ready so that they can view. I have bugle discs that press on my spinal column, stenosis, bone tumors, and other back problems, pain on my left side from residual from strokes, and other pain they are testing for possibly RA, MS, etc. However, my pain management doctor that Ive been going to for 4 years dropped my insurance or my insurance dropped them and Ive been without a doctor and without any meds. I cannot hardly walk, Im in severe pain, and my insurance company cant find me a new doctor until September. They told me to come to the ER to get relief from pain and that the ER doctor will refer me to a doctor. That doctor the insurance company will do an out if network approval for me. The gentleman said OK, however, I didnt have a current ID ( mine was misplaced when I was rushed in to ER for my heart attack) and he told me they the doctor probably couldnt give me a pain meds RX. I told him shoot, but OK I just need relief treated for my pain and a referral. Fine. I get back to the room. The nurse comes in, take my BP, she sits its high. I told her probably because of my pain, she says oh maybe. I repeat to her what I told the gentleman in the check in. She asks if I take meds. I tell her oh yes, I take a lot. She alas me what and I try to remember. OK, Ive had strokes and my cognitive is way off, especially when Im in pain!! She gets impatient with me, but, my fault, I should have brought my Vile of Life list. Then the doctor comes in. She has already a condescending demeanor. She asks whats wrong. I repeat again exactly whats going on. I had my MRI at the ready to show her my spine conditions. After she hears what I say, Dr. Nastaran Solano has this smug look on her face, raised eyebrows, tilted head, leaning one elbow against the counter and says you me We arent a pain management. Im perplexed now. I say to her of course they arent they are here to treat me and I reiterated that my insurance company Tyler me to come.....etc. She says that my insurance company is wrong. We dont give pain medicine. What medicine do you take. I tell her fine, dont give me an RX, just great my pain and refer me to a doctor. She says you have one. I tell her, you werent listening, I dont have one anymore. She becomes more aggressive. Starts treating me like Im a drug addict. Im getting flustered. She asks me what pain meds I take. I tell her I have my empty bottle. I have my son get it out of my purse. Ive been using my Dr.s name however another Dr. is on the bottle. So she argues with me about that. Seriously. Then she argues with me that the RX says 60 and it was on 6/3 well....IF she looked at the RX its for 4x a day.... thats a 2 week RX, but NO.... she was absolutely aggressively treating me liked a drug addict. Talking to me horrible, cofrontational. I even told her to call them, in an 4 years Ive gone there Ive never failed a UA, Im a model patient, call Walgreens even... but she persisted in her attacking me.... so I had to stop her. I asked for her supervisor. The supervisor came in, the door is open while Im explaining to her what has transpired, and shes interjecting yelling, from the desk. Which she kept doing, BTW. So, I here them calling my former doc to varify me and they leave a message. I call them, get through I tell them whats going on and give the supervisor the phone, Solano days they need to call us back we cant talk to them on her phone. As Im talking to the supervisor, Solano STILL interjecting, I tell her, dont talk to me. They varify and find out Im a great patient.

My mom fell and broke her wrist and First Choice ER Colleyville was around the corner. We are really pleased with how fast they got us in. She was in a lot of pain, but they were very sympathetic and made her feel as comfortable as they could. Thanks to the staff at First Choice ER for all their help! hope we dont need yall, but if we do we know where we will go!

Very nice and very efficient staff. I was very worried that I might be having a stroke and now I feel much and they called me this morning to see if I am improved. I give them 4 starrs.

They handled my brothers late night knee injury very swiftly, stabilizing his leg and providing pain medication until he could see a specialist the next day. There was no wait and the staff was all very kind. We had a great experience and would absolutely use them again.

Great service and very friendly staff. I have used their service twice and each time the service was excellent. My last visit resulted in six stitches and I could not have asked for it to be taken care off any quicker.

Service, facilities, doctors and nurses were amazing. What wasnt amazing was their billing staff--without notice I was sent to collections. Corporate was not urgent in helping me resolve this and it took 40 hours (of calls over two and a half weeks) to fix. Donna Wilborg at their corporate billing office, after acknowledging that I shouldnt have been sent to collections, gave me a lame meaningless apology that did nothing to compensate my wasted time. Also, beware they are a full on emergency room and charge over the top absorbent prices.

I was in and out with-in less than an hour and I even had x-rays done. Every person I encountered was very welcoming and friendly. I will definitely go back if I ever have another emergency!

This is ER is amazing. The facility was clean, and we got in fast, and the staff was so good to my son.

Thank you for your time to help me! Yes I am better now. God bless! Dr. Wilde and staff 🙄🤗😃

I had to take my 6 year old daughter for an IV. First of all there was no wait time. Every single staff member was friendly and knowledgeable, even the doctor spend time to tell me how to take care of my daughters sickness. The nurse took extra care to make sure my daughter took a few more sips of gatorade. The place was sparkling clean. Even if doctors changed shifts, patients did not have to wait longer. I would recommend this place to anyone. Loved the place. Outstanding service.

Patients beware. For a kidney stone diagnosis received a bill for $6,917.50. First Choice ER claims to accept your insurance however they dont tell you that your insurance does not accept claims from First Choice ER. You are not cautioned about any additional costs and they drill you to post a positive review about them ASAP. My services were on June 26, 2014. I received no billing notice until October 6, 2014.

Thank you thank you thank you. The staff was professional but warm at all times. Fast service and accommodating of my needs. FC made sure I was taken care and made all the recommendations necessary before releasing me.Thanks again for your assistance yesterday.

I had to take my 2 year old in today and the physician and nurses were so kind, efficient and effective with him. I really appreciate how convenient and fast the whole experience was!

Great experience at First Choice ER. Was in and out with 30 minutes. Doctor explained everything to me very well. Overall would recommend to any and everyone.

I really appreciated a place like this. The service was great. Despite my dumb action that resulted in visiting the place, I was glad it was available, clean and quick. I hope I dont have to use it again, but if need be, I definitely will.

Truly a great ER. The Dr, Nurses, and staff were all friendly and efficient. The ER is clean and I was seen and on my way quickly. Great experience.

So great to have a place like this close by! I was stung by a wasp and my regular doctor couldnt see me for three or four hours, but my face had already swelled up. I had never had a reaction to a sting before and even if in the end they only needed to give me benadryl and pepcid, I got very caring attention and good advice, within minutes of my arrival at the office. The office is spotless and the staff is excellent.

We took my 3yr old son here for a laceration on his forehead. I was certain it needed stitches and was worried about how my son would handle it. But I was quickly put to ease because they were able to use surgical glue. The staff was very friendly and my son felt comfortable around them. We did not have to wait very long in the waiting room before we were taken back to a private room. A TV was available in the room to keep my son occupied as well and the room was very clean and organized. I would recommend this ER to anyone with an emergency need, especially if you do not want to spend hours and hours in a regular ER or Urgent Care facility with many other sick people.

I absolutely loved this place. The people were so nice and made me feel like I was at home. I would definintely recommend to anyone who needs medical help.

Received immediate attention with no wait. Doctors were great about answering questions and following up, even over the phone. I recommend this ER over any hospital ER in the area.

Fast, friendly, efficient. Also received a follow up phone call the next days. I already recommended it to friends. A+.

What the horrible time! Just got your bills 3 months later for $1265 dollars! This is after the fact my insurance layer out $2500 for a cut finger. We all wonder why that insurance is high as it is. Unless you have a lot of money dont bother going here. You think your going to a in the box doctor and find out later they consider themselves a hospital. What I joke! I will be fighting this bill after my insurance layed all this money out.

Worthless. 2+ hours in there yesterday and we got a worthless z-pac for upper respiratory and Bronchitis. Still has fever and nothing for congestion and coughing or comfort. Nice folks, worthless medicine.

My experience at First Choice in Colleyville was great despite the reason for my visit. The staff was friendly, accommodating and knowledgeable. I would definitely go back if the need arises.

I had an accident at home which caused a severe laceration and two badly broken fingers. From the moment we walked in the door, we were treated with the utmost of courtesy, professionalism, and compassion. They were able to staunch the bleeding, relieve my pain, and take x-rays very quickly. Every step of the way, they explained to me and my husband what they were doing, and asked how I was doing. I can not say enough good things about the facility and the people, and in fact Ive already been telling my friends about what a wonderful experience I had during a very scary and painful time. THANK YOU FCER !!!!

I went in today (3/14/2014) to be seen after having a MVA on 3/13/2014. Very clean, and everyone was super friendly. We were not there too long, and we were seen right away. I would recommend this facility to anyone who needs care.

I visited First Choice for a workmans comp related injury. The staff was friendly and took time to explain everything to me. The facility was very clean, there was no wait, and the doctor was knowledgable. Great option for workmans comp when you want to wait in a traditional hospital ER!

My son had to come here for a possible broken foot. Such amazing friendly staff and quick service. I will no longer go to urgent care, this will be the place I go to for after hour services.

First Choice Emergency Room in Colleyville is a fresh approach to ER. The staff is professional, and gave fast attentive care. There was a low wait time. The overall experience was so much better than past ER visits at other facilities.

I was very pleased with the care and service I received today. The staff and Doctor were excellent. If I ever have another emergency, I will be using this facility.

After coming down with a kidney stone attack in my primary care doctors office examination room, he asked my wife to drive me to this location instead of the closer Baylor ER. I wondered why, but after being taken to to First Choice, I know why. The staff checked me in immediately, a doctor saw me in a very short while, my intense pain was gotten under control and we were shortly discharged with scripts and directions for continued home care.I received a call the next day from one of the staff asking how I was feeling. A couple of days after that, I received a card in the mail signed by team who took care of me that night. A very nice touch.I would recommend First Choice ER to anyone in the area, and if I had need for myself or anyone in my family, I wouldnt hesitate to use them again.

Do not visit this facility if you are experiencing a non-emergency medical issue. I brought my 6-year old daughter in with a minor bladder infection. I was never told that I was visiting a true Emergency Room and would be charged at a categorically higher rate. 30 minutes of time with the doctor and one urine culture cost me $2983. There is no sign in the reception area that indicates what you will be charged, and the receptionist will not warn you of this. Unfortunately, they are not legally obligated to do so, so they wont tell you until you receive their bill and it is too late.

This was nice enough until I received the bills. Wow, $1,239.75 to run a strep test and flu test. Man, I should have suffered until I could see my own doctor. Then a doctor walks in for all of 2 minutes and tells me what the nurse already told me and charges me $388. I want to make that hourly rate for sure! I DO NOT recommend going here unless you are absolutely desperate. These people will truly rob you blind! No wonder health insurance is so high. Crazy!

I am so grateful for FCER Colleyville!! I am one of those stubborn people that only goes to the doctor when I absolutely have to and especially didnt want to go to an emergency room, but emergencies happen. I had the most wonderful experience - the nurses and doctor were the most incredibly caring people. They gave me help above and beyond what I would ever expect. Thank you so much!!!! I am definitely breathing easier because of them.

I have already recommended this place to all of my friends. The staff is amazing here. I was in and out with full chest xrays and a breathing treatment in less than an hour.