Rock Prairie LocationDR. MICHAEL CONNALLY -GREAT SURGEON - Dr!EXCELLENT BEDSIDE MANNERS.His expertise and knowledge puts you at ease. He was honest, listened, and explained everything we needed to know. My son’s surgery went very well! No issues at all!!I HIGHLY RECOMMEND him to anyone who has any orthopedic surgery needs!

I delivered my second child at Baylor Scott & White, and I was amazed with how comfortable my stay was compared to my first birth at a different hospital. I went into labor during the night and 6 other women walked into the ER in labor around the same time as I did. The hospital staff was incredibly overworked and there was a shortage on space due to the spontaneous burst of laboring women (combined with women that were already there). Despite the crazy workload, I was treated with such care, patience and attentiveness. My doctor was out of town, but the on-call doctor was wonderful. The nurses were the real superheroes that made my experience amazing. I cannot recommend bringing your little one into the world at Baylor Scott and White enough!

It has been a month, and I finally have the opportunity to write this. SHAME ON THIS HOSPITAL. My father was in the hospital dying and they limited our time with him when they KNEW he was dying. DOCTOR GRACE WILLIAMS SHAME ON YOU, I hope every night you go to sleep and think about what you did to my family. YOU LIED TO US. Told us that myself, my mom, and my brother could see my dad with no time limit and that we could all be in the room with him. When we got there the nurses told us that what the doctor said was a LIE. She lied to us when she knew he was dying, got our hopes up. Thankfully my mom and I got to see him for a little, but as soon as we left (because they made us) my dad passed away. Once he was gone that is when the hospital let us be with him with no time limit. REALLY??? Once my dad was gone we could see him? Thanks for that. My family will never forgive this hospital for taking our last moments with him. You hurt my mother so much by taking away her last moments with her spouse of 37 years. You hurt me and my brother for taking away our last moments with our dad. This hospital should not be able to do this to people. They are heartless and dont truly care about anyone. DO NOT TAKE YOUR FAMILY MEMEBERS HERE UNLESS YOU WANT THEM TO DIE ALONE!

I have been for things that were concerning but turned out not to be a true emergency and for a true emergency. The latter experience helped me appreciate even more why the I need to go to the ER but I am not on the brink of death visits can take so long or be unpredictable in how long you wait. In all cases, everyone I have dealt with has been super kind and professional, and we have never yet (knock on wood) had any of the problematic billing practices we have experienced with other hospital / ER visits. We ended up being admitted on our most recent visit and the entire experience was one that helped relieve the stress of a very stressful experience. We are very thankful to everyone who is there and would recommend this facility wholeheartedly.

First and foremost I use to love Scott & White now I avoid the ER at all cost. I recently became sick and my children started to get sick so I took them in to be checked out. It took them 4 hours just to get them back. When the doctor finally came in, he looked in their ears and mouth and watched them breathe. My daughter was belly breathing and crying complaining about her headache. The doctor says ok we got the test we needed earlier, should I send in some cough medicine? Never addressing her headache or giving her medicine…. Let’s back up, I also work at a hospital in the pediatric department so I know when it’s time to bring my kids to doctor and what signs to look for. But the doctor was only in the room for 5-10 minutes. Wait time was way to long just to be seen all of 10 minutes.

The Labor and Delivery team has been amazing. Everyone here has been professional, compassionate, and attentive. Would definitely come back for the next baby...but there better not be a next baby. Were done making babies! Really wonderful team of nurses, doctors, and administrators. :)

The staff at this hospital is great. So thoughtful, compassionate, and KIND. We had two RNs named Bailey and Ally that were phenomenal! I felt like everyone genuinely cared. They were a true blessing.

Waiting 1h16m at an empty emergency room WO call. Something is not right. ER during pandamic is not best place to be...

Made an unexpected visit to the emergency room for a family member. The emergency room had a ZERO wait time, was clean, and well organized. Dr. Tyler and his staff were awesome!!! After a quick check we were gone in under an hour.

Worse ER visit I have ever experienced in my life. Nurses were rude & not very caring. Admitting nurse very loud in letting everyone in the waiting room know that a husband & wife that was there to be seen had COVID. That is a HIPPA violation. I know that the entire hospital staff is under a lot of stress due to COVID but there is absolutely no reason to treat people SO badly when they are sick & in pain. I was in a lot of pain but I was still pleasant & polite for the 4 hours I was there. To make things worse I will be receiving a bill for all of this awful treatment. Think twice about going to this Baylor Scott & White.Baylor Scott & White ~ do not respond to me with your prewritten response like you have with everyone else on here. Do something to fix your awful ER staff ASAP.

I used to think this was a wonderful hospital. I used to think these people cared. They dont. Ive been denied treatment for ppd and my three year old was denied treatment for covid.

Horrible ER, waited 4 hours and the doctor didn’t spend more than 2 minutes to tell me to take Tylenol for chest/breathing pain. Waited another hour just for a nurse to come unhook me and tell me I can leave. Loud gossiping nurses are very unprofessional. Your auto response is proof you didn’t even read the review or care.

This hospital is not what it used to be. It is nasty, they leave you waiting forever and they don’t seem to care about their patients. We sat 5 hours waiting to see a dr, my husband could not breathe right. We left and went to a different hospital, he was admitted for a severe case of covid pneumonia. I will never put faith in them for caring for my family. He could have died. It was a clean place to get care, not anymore.

Went in because I was having trouble breathing and numbness in my arm. The nurse In the ER was training someone and kept asking why I didn’t just go to the doctor I told her I was military and can’t be seen by civilian doctors without referrals and that the closest would be an hour away and she said we’ll go. And she yanked my EKG off and told me go sit in the waiting room. WORST EXPERIENCE EVER . Terrible way to treat patients. I will find out her name and will do what I need to to make sure she doesn’t have a job any longer

My daughter had her first child here on Feb 6 2021 and we had such an amazing experience. The nurses were PHENOMENAL! Cheryl and Rebecca, if you see this, oh my gosh we just love you so much!Were so thankful for you and everyone that had a hand in both my daughters and my grand daughters care. We cant wait to be able to visit!! 100% WOULD ABSOLUTELY RECOMMEND!!The anesthesiologist that gave my daughter her epidural was equally phenomenal! He had her out of pain in like 20 minutes it was AMAZING!!Dr. Richards was FABULOUS and so sweet...I just cant say enough about the team here. Just AMAZING!

Special thanks to Rebecca from the 3rd floor. Amazing bedside manner, kind, thoughtful and a wonderful person. All of the ladies in the NICU did a fantastic job. Jennifer S. on night shift was especially great. She was extremely helpful, knowledgeable, professional, and personable.Our time at Scott & white wasnt perfect or ideal. But, these hard working and caring individuals make the difference. The deference between treatment and care, a patient and a person.Thank you

They saved my life. I had 3 heart attack s and with the last one life flight took me here. I needed a pace maker and before I was released they made sure I had oneThis was around 3 yrs ago and i have been doing fine. Thank you for my life to the doctors and nursesYou wont find a better hospital anywhere.

Dr. Doug Laird was awesome to me! He listened and answered all of my questions in depth. The nurses Cole & Kayla were also amazing! Even the ladies who checked me in at the front desk were so sweet! This is the best hospital in the BCS area! I highly recommend that you come here if you have to!

You wait 3 hours for pain medication tre er nurse was hateful didnt want to help me and left me in burning pain. The tech I had was very rude I asked for some soup and was told breakfast will be coming at 8:30 and they dont serve soup for breakfast and walked out of my room. My nurse just handed me a bag of chips and said thats all they had and theres is no food period. I never been treated so bad and left in pain and neglected in my life. Im sorry I came here.

With rare exceptions, excellent doctors. We hight recommend them.

The staff and Nurses were awesome.I would recommend anybody go there🤩🤩😍😍

Expect to spend a long time at the ER when you visit. All parts of the process was slow. Inexperienced students drawing blood was a nightmare. If insurance covers anywhere else, go to a different ER.

I would leave a 0 star review but I cant. Never come here for treatment.

I was in a car accident with my 20 month old on Thursday. We live out of town and we’re taken to this hospital via ambulance. The ER staff was amazing and helped me cope with the recent trauma as well as comfort my son by providing him with stuffed animals and books.However, because my car was totaled and insurance hadn’t set up a rental for me I was left waiting for a family member to come get me from several hours away. I wasn’t informed that once I left I could not reenter the building.I was discharged from the ER at 1:20. I took my son outside to their garden area so he could play. I had no water with me and only two bags of snacks. When I attempted to reenter the building and asked to used the restroom I was told to leave and walk across the road to find an office building that might let me in.My ride finally arrived at 5:30. I was left outside with my toddler for that four hour stretch in close to 90 degree weather. I had to change my son’s diaper on a concrete pathway. I’m glad I am still breastfeeding because otherwise he would have had nothing to drink since our accident at 11:15 that morning. I’m glad I had snacks for him. I had no food since before the accident.This rule is dangerous (as another reviewer pointed out).

I originally loved baylor scott and white but as of recent their staffing has terrible attitude. They charge you hundreds for the smallest thing. Financial assistance leaves you on red for hours(I was on hold for 3 hours as they kept transferring and hanging up on me. Issue was never solved.) only labor and delivery is 9/10 with really good nurses although they have a lot of understaffed employees especially the doctors. Go on your own risk, you can have a good or bad experience.

Worst treatment I’ve ever had. Went in hoping to get answers about me coughing up blood and all I got was nausea medicine prescription.Not once did the actual doctor exam me at all. And then they charged me $2600, to basically just be told to leave.

Terrible terrible doctors at the ER here. Terrible attitude and terrible medical skills.

This hospital lacks compassion and is only concerned about collecting money. For parents who have college students in town, don’t send your child to this hospital if you can help it. Before they even evaluate your child, they are asking for payment. They will call the parent and ask about financial responsibility but won’t let you see your child or give you an update. Completely violate EMTALA laws.

The Nurses on the Covid floor helped saved my life and they were all wonderful and encouraging ❤

This is my go to hospital if I ever have any issues and this last visit to the ER that lead to an overnight stay really showed me why this is my first choice each time.The nurses were absoutley amazing as well as the doctors. They really took care of me while I was there and I am just so thankful for how nice and caring everyone was.Thank yall for everything you do!

PA DOUGLAS WAS SUCH A VERY GREAT PERSON AND VERY GOOD AT HIS CAREER HE HELPED ME NOT ONLY ONCE TWICE THE TIMES THAT I VISITED THE ER I WANT TO SAY THANK YOU VERY MUCH AND YALL PLEASE GIVE HIM A RAISE!😎

So rude & not helpful what so ever !!

Ww want to give our nurse named Mariah a Daisy! She is an amazing caring smart loving strong and determined nurse!!! She knew what we needed and worked to make it happen! Patient care was her main concern!!! We will always be thankful for Dr.Gray and his team!

They added extra amount to my billing which was removed only after I called them and asked for detailed explanation! This thing happened twice, with third claim discrepancy pending. I urge you to keep a check on amount of money they cut and EOB received from your insurance

We were charged over twice as much for a radiology exam than what was quoted to us prior to doing the test. Highly unethical business practice. If you are paying out of pocket for any outpatient service I would recommend another facility that can give accurate pricing up front.

My grandmother passed away in ICU and I wasn’t able to say goodbye. I understand the precautions taken due to Covid but these doctors and nurses can’t get their stories straight. One day they didn’t think my grandmother would make it through the night and told us if the family came down they would make an exception and allow all of us in the room to say goodbye. The next day she was stable and by the time the family got there they were only letting one person in a day and the next day she was gone. I traveled from out of town to say goodbye to my grandmother and they wouldn’t let me and my mom in together to say goodbye because at the current moment, her vitals were stable even though we were told the night before that the doctor didn’t think she would make it through the night And then she had a 50/50 chance the next night. They couldn’t make an exception because she wasn’t dying at the current moment. How is a 50-50 chance at life not dying?!?!This was the most torturous hospital trip my family has gone through and I will never forgive them for not letting me say goodbye

Who ever answered my last review give me a name n number you just gave a web site you are so embarrrsed to work there you did not give your name asked for fir or who ever runs that insane asylum operator just put on hold. Real class act. Hive me a name nPhone number of who to speak to. Another said will have them call me four hr ago still waiting. Left message on machine no call backWish I could give a MINUS 100 star

My mother waited 4 hours in the ED, until she decided to leave. She was crying in pain and the charge nurse told us we are overbooked and this is the best we can do. Several people came in after us and was seen before us. Even after explaining the severity of my mom’s being. The charge nurse said “i can give you the name and number if you would like to submit your complaint”. No one ever came to check on us and we waiting for 4 freaking hours.

The over all care of this place is great. However this place has some very dangerous rules that could cause someones life or injuries that NEED to be changed. I took my dad to the ER for very low blood pressure. He ended up getting admitted for irregular heart patterns. My dad has severe anxiety about hospitals due to past trauma and is also very disabled being legally blind and having mobility issues. He also has problems communicating the proper answers to the doctor’s questions. So needless to say I cannot leave him alone for hours despite there being nurses who are supposed to help him. They are not around all the time and have other patients as well so they cannot provide the around the clock care he needs even while being in the hospital.Now I myself, have severe anemia and bad allergies that can get bad if not treated. We were not expecting my father to get admitted so neither of us had the medicine I need if my iron were to drop or my airways were to close due to an allergic reaction. I keep my medicine at all times in my car for emergencies. However I was told that if I left to go get my medicine that was twenty feet away in the car because we weren’t expecting to be admitted, that we would not be allowed back for twenty four hours. I could not leave my father for that long! It took around midnight for the nurses to see me visibly having difficulty breathing properly that they got me clearance to leave and get my medicine but on the idea that would be my one time I was allowed to leave for the next day so the next 24 hours I would not be allowed to leave and come back.Next I find out that they only feed visitors one meal aday. I guess that makes sense but with my dad needing around the clock care and the rule in place that I could not leave to feed myself without forfeiting the ability to take care of my dad for that day because I would not be allowed back and no funds in my bank account, because my dads care is expensive, to order anything delivery, I was left severely anemic and to starve. This rule is dangerous. I understand the need for it because of covid but I believe special exceptions should be made for patients needing their caregivers to stay with them for around the clock care because the nurses have other patients and cannot provide it. My life was made a complete disregard because of this rule and can be a major liability for the hospital. Something needs to be done before someone gets hurt or worse. We just moved and and have no-one to bring us food or medicine so if I am to fall ill because of me not being able to take care of my basic needs due to this rule then it would be entirely on the hospital and could be a major law suit. I dont want it to get this far because we are very happy with the care and respect my father was shown. But this hospital needs to think about how dangerous that rule can be. Please do something about it before you end up with a lawsuit or worse someone ends up dead

I had to go to the E.R. They made me feel better. Thank you Dr. Rose.

I came in to get tested for covid. After waiting 45 minutes, a doctor finally came in the room to say I had covid and they would test me for it before I left. He left the room and said someone would be right in. I sat in the room, waiting, for an hour. Nobody checked on me, no one said it was busy or apologized. After the hour went by I left.. Guess they forgot about me. Worst help I have ever gotten.

Waited a hour and still haven’t been seen everyone white person that came after me were being seen within 5 minutes

Baby Born here. Great People. Great Nurses. Will be back for the next one.

I am home recovering from quadruple bypass surgery at BS&W. Every employee that crossed my path was beyond exceptional in both attitude in performance. The surgeon, the doctors, and the nurses were fabulous. BS&W, and the nurses in particular, made a very traumatic few days of my life easily bearable.

My father n law is in the ICU.. I am giving a shout out about his nurse.. Danny .. He is so wonderful... If I could I would give him 10 stars...... I am sure his night nurse is wonderful also.. Thanks a lot Danny.. Cynthia watts Eubanks..

I wish there was another hospital besides scott and white and st joseph my mother has been treated VERY POORLY at both there staff does NOT care and fragile elder sick people. I wish I knew how to go about reporting these hospitals

I would not come here unless you want to wait 5 hours. The nurses and doctors do not communicate with you I sat in the room 1 whole hour without anybody coming to see me! Other patients came in and out but I was here for 5 hours and nobody acted like they cared! I would not recommend the facility to anybody!

This review is for the surgery department. All I can say is wow....every single person we came into contact with today was both caring and professional. It began with the clerk that checked us in and carried on up to the gentleman who closed the car door after assisting my husband in the vehicle. I hope I never have to visit this department again but if we should I know we will be cared for professionally.

This is the best place to have your baby! The labor and delivery department staff is wonderful, they allow you to have an overnight guest your entire stay and even provided one free meal to your guest. They promote bonding and provide extensive help with breastfeeding. I had a c-section and Dr. Do was the best! I was concerned about having a second c-section due to complications in the past but not only did she deliver my baby in a timely manner I was able to see my child right after she pulled him out and was able to have skin to skin contact. I would recommend every pregnant mother in the area to have their child here this facility is amazing.

Great Doctors and Nurses. Everyone is nice, friendly, and professional. They take great care of my one and only most precious wife. It is always clean and in good order. I highly recomend the services they offer here.

Went in yesterday for a procedure. Every single staff member I dealt with one-on-one (about half a dozen total) was personable, knowledgeable, and efficient. Thats an very rare combination of qualities to have. It became clear extremely quickly that this is a top-notch well-managed care facility.

I brought my caught in for chest pains, shortness of breath and being clamy. 30 minutes still waiting to be called back to see a Dr. Is chest pains not an emergency no longer? This is horrible!!!!

Ridiculous billing.Every time I receive my bill I feel like it is a fraud. The hospital is only into the money and they can always find their ways to bill you even for the services that are already fully covered by the insurance. They use different service codes to bill you and fool you. And the only answer youll get from their billing office is: this is how we bill. And there would be no further explanations. Very irresponsible.Their billing is definitely ridiculous and questionable. There are other good health providers in Bryan College Station area that bill you reasonably with transparency. As an expecting mom, I cant imagine myself fighting over piles of outrageous hospital bills and taking care of my baby at the same time, it should be the least thing that I worry about.

Went in to the ER last Monday for possible appendicitis. When I was back in the ER, I felt as if the staff couldn’t get me out of there fast enough. Very unwelcoming. They notified me that I was good to go. I was supposed to get an ultrasound while I was back there, but that wasn’t the case. I had an ultrasound done on Friday, and found out a cyst had ruptured. Had the staff done the ultrasound like they were supposed to, this would have been caught earlier. Very unsatisfied and upset. Will never go there again!

I have had ER visits, a surgery with an overnight stay, complex diagnostics, and I have had the very best of care. The hospital is clean, beautiful, everyone is professional and caring. No complaints at all. Thank you for caring for our community is such a professional manner.

They are great an im a crybaby an they didnt treat me any differrnt

The emergency room at Scott & White College Station is awesome! It is not fun to get a call that your child is in the ER and you are two hours away.When I arrived, Dr. Anthony James, MD and the nurses caring for my daughter were wonderful. If you are a parent and get that call, please rest assured while you are driving to get there, that your child is under the best care possible as far as I am concerned. They were professional, friendly, and very caring people!

It unacceptable that my grandfather who is hospitalized there call for help because his oxygen drop and nobody responded to his call my grandfather call my aunt to get the help needed and call the nurse. It took the nurse half and hour to adjust my grandfather oxygen this is unacceptable.

The emergency room staff and pediatric team seem incompetent & like they don’t know what they’re doing. I hear “I don’t know” more often than I’m comfortable with coming from a hospital. I gave two stars because the place is nice and clean and the labor and delivery department is amazing!

Awesome and caring staff who want to try and help people figure things out, and not just squeeze money out of them!

I had a c section by Dr Danielle Jones and the nurses in labor and delivery and the nurses in post partum are amazing. I love that I had the same two nurses my whole stay (3 days). My nurses were very cheerful and always in a good mood. Everytime I would call them for water and stuff for the baby the nurse would bring it super fast. All the nurses at the nurses station always had a smile on their face. The nurses gave my husband and I the password to the refreshment room in case they were to busy to satisfy our needs. Also the Ronald McDonald cart was amazing we got drinks and snacks off of that and the lady even gave my twin boys a book. Discharging is always the stressful part but the nurses made it super easy and the pharmacy brought my medication to me which was very shocking. Usually you have to go to the pharmacy yourself. The cafeteria would always call me and ask if I wanted to order food and I would tell them no and they would still make sure that I received my meal. Also the father of the baby receives one free meal everyday which is absolutely awesome. No other hospital will do that. This will definitely be my go to hospital.

The nurses and registration was awesome and I was in very quickly. The doctor/nurse asked my pain level and I stated a 10. I was never given anything for my earache and body ache. I was prescribed Tylenol/Ibuprofen over the counter medicine; which is what I stated I was taking and wasn’t working hence my reason for going into the ER. It was late and all he kept saying is go to a PCP which if it wasn’t 1am, I would’ve. All he said was since it wasn’t a life threatening emergency all he could give me was a Z-Pack and Ibuprofen. I was in an out in 10 minutes my ear ruptured and they didn’t do anything to help.

The very best Staff and Hospital in College Station, Texas! And the foods not so bad either!

I have NEVER been treated with disrespect like this hospital did... nurses were very rude. Tend to another issue is the Rn who did my shots had gloves touched the trash cans and then rubbed his nose and then came and gave me two shots of steroids. And then the hospital sent me on my way till being in suvere pain and unable to breath oh and let me add they did no test on me. My daughter took me CHI St Joseph in college station... come to find out I had fluid in both my lungs I have pneumonia... so I recommend CHI ST Joseph I’ve this place... I would not take my dog to Scott and White

I have been in a couple of times. Twice to the er and once for some imaging. I love the nurses. They are incredible. The doctor I keep getting however is fairly rude and I only saw her once. I came in with abdominal pain think it was appendicitis and it ended up being an ovarian cyst. This news I got from my nurse, who was absolutely exceptional, and did not realize that I had not been informed of what the cause of my pain was until discharge from that nurse. I give it 5 stars because the nurses are so kind and the facility is gorgeous.

I came in for a routine procedure. The Doctors were very helpful and friendly. The receptionists were nice, and handled everything very professionally. Overall it was as pleasant as a trip to the doctor can be.

I had my first baby here, and my mom was the only one with me at the time when i had contractions so she called to make sure they would have a person out waiting to help.. ( i was already 2 minutes apart) when we arrived NO ONE was in sight, so these people waiting in the waiting room ran outside with a wheelchair to help.. when we checked in and the nurses that came were SO rude! One lady got in my face and told me “ listen to me. When we ask you a question you need to answer “ !!!!! I am having contractions at 2 minutes apart worst pain in my life can barely breathe, they need to be respectful and understand that its NOT easy to talk right away while your having a contraction! And also that morning i was having irregular contractions and i was told if they were irregular then they were the fake contractions, they were way off... my real contractions did not hit until 3 MINUTES apart, it all happened so fast whithin an hour .. and the nurses there kept making comments and did not believe that they started at 3 minutes apart. The nurses were basically rude the whole time i was in pain then got nice when i had the epidural because “i was easier to deal with” . They should be more patient when someone is in so much pain. And lastly I waited awhile for the doctor to do the epidural and when he came in setting up the stuff he was telling the nurse “ i had to make a quick stop at Chick-fil-a “ ..... while a pregnant women about to give birth is WAITING for you! The rest of the stay was fine... i DO appreciate all the nurses that took care of me AFTER those first nurses. They were so sweet and helpful ..Just not to sure if i really want to have another baby at this hospital or not.

My husband was in the hospital for 3 days . He got the best care and treatment that anyone could want . The nurses were beyond wonderful caring for him .

10/2/19 Update: The reply below is a canned comment that is just copied & pasted to any negative review they receive to make it appear that Baylor Scott & White is addressing complaints about their predatory business practices. I have requested an itemized bill and a copy of the charge master several times to see why I was charged an unreasonable amount for a 1-night hospital stay, but I have received neither. The representative who contacted me is just a customer service rep who parrots a script about no interest payment plans rather than actually addressing concerns about them overcharging patients for minimal care and staff pressuring patients to sign billing paperwork after-the-fact and without providing an estimate of services or while ignoring patient requests for information about care being forced on them.If you need help, do NOT go to Baylor Scott & White. They refuse to answer patients questions about charges and push diagnostics & treatment without consent. A hospital staff member told me that I would receive financial assistance and not have to pay the full amount in an attempt to pressure me to sign a consent form after the fact. Now, Im being charged thousands of dollars for diagnostics I didnt need and which I did not consent to receive. If you are in a bad place and/or suicidal, stay away from these people. They will screw over your finances.

Best nurses and Doctors around!! I had a great experience here. They definitly earned my business!!

My wife recently had a out patient procedure completed at the hospital.The nursing staff were very professional and made sure that her every need was met. We both have doctors who work in this network and we believe they have the best care and staff in this area. Thank you Baylor Scott and White for being in College Station, Texas.

I like the fact they you all used my pic on the Google page... thanks!! Not only is this a great place to work but I have had family admitted here and the quality of care to so great, the staff here is so friendly and the doctors are kind and want to make you feel better and make sure that you have a good recovery.

Had my 9mo old daughter who was throwing up constantly and dehydrated and we were told to wait in the waiting room and it would be about 30 mins. over 2 HOURS later I asked if we were going to be seen soon bc my daughter was not getting any better and they could not give me an answer so I had to seek help somewhere else. I will never return to a place that makes a baby wait that long with such a serious issue.

I was brought in to the ER by the Paramedics for a asthma attack. Ok yes they got a weird reading on my EKG in the ambulance. The ER doctor said it wasnt nothing. So I thought great I get to go home. In the mean time my daughter was in the waiting room telling some person at the window that her mom was just brought in and she needed to get back to me and I had ask the nurse to go get my daughter in the waiting room. Ok, yes my blood pressure was way over 200. They gave me some medicine and took my blood and ran another EKG. I take it everything looked fine on it. So, this other doctor came in and talked to me and made me think I was going home. He left and then an hour later came in and told me they were admitting me because my heart was producing blood clotting factors. So, I waited another 3 hours in the ER, waiting for a room to become available. My nurses were great though. While I was waiting in my ER room the cardiologist came and scared the you know what out me talking about stick catheter s in my veins so they can look at my heart. My daughter wasnt there and I almost cried and I wanted to leave. I told them the next day I didnt want the catheter and I was ready to go home after they ran blood thinner and the respiratory therapist came in my room every 4 hours and they took my blood every 4 hours. I was ready to go home and rest. I think the next time I have a bad asthma attack,Im staying home.

Great experience with the wife and baby. Well kept and clean hospital. Works great with Scott and White Health Plan Insurance.

They treated me and my family great. I had neck surgery and my stay was very pleasant. Thank you B S&W

I spent a few hours trying to have my girlfriend examined for stomach pain. They sent us home with orders to make an appointment with a gastro ASAP but the physician forgot to actually send the referral. I have spent the last hour trying to get this fixed but was essentially told I have to make another appointment and spend more money to get a new referral from a different doctor. I dont understand the logic behind refusing to schedule someone because an in house physician screwed up but thank you for making my life just that little bit more difficult. Lesson learned, always demand a physical copy of a referral. At least the nursing staff was helpful.

Love this place, it is new, and it is Scott and White-which is awesome. Only gave a 4 stars because of billing. The hospital charged the wrong insurance 1 too many times, fixed now. Just be sure you check before walking out door.I see Dr. ANDERSON, in the pain clinic,3rd floor. He has such an excellent bed side manner, and you dont see too many of those anymore. DR. ANDERSON, talks to your person not an ipad as most doctors do now adays. I appreciate him and his staff. His nurse is very courtesy and smiles often, and the staff that works in the injection room, could smile MORE, but overall do their job well. Thank you

I would give this hospital 0 stars if I can !! This hospital is horrible smh !! I DO NOT RECOMMEND!! THEY DONT CHECK ON THEIR PATIENTS ENOUGH !! THEY DONT DO THERE JOB RIGHT !!! THEY NEVER COME THROUGH FOR MY SISTER EVER !!! SHE ALWAYS HAS TO GET TRANSPORTED!!! & the medicine is always STEROIDS !!! WHICH MAKES HER FEEL WORSE!! & THE NURSES SEEM SOOO CARELESS !!!

Nurses are great and genuinely care about their patients; surgery was delayed a bit but it was expected due to surgery before us; parking was ample so there was no problem walking into the hospital. Overall it is a great medial facility and they have good doctors.

Saturday my mother began having numbness in her right leg and could no longer raise from sitting, stand or walk. After being promised by a PA, nurse and physician that they would find out what was going on and she would not be leaving until they had, she was abruptly discharged as soon as they ruled out stroke to be sent home unable to care for herself, not knowing what was happening or if it would get worse.

My daughter went to the clinic for UTI and saw a physicians asst. Paid her $30 copay as expected. Two months later I received a bill for ADDITIONAL $20 because they were billing the Physicians Asst as a SPECIALIST. First of all, a PA isnt even an MD, let alone a SPECIALIST. She didnt see a specialist, which is why she was only charged the $30 copay. They fraudulently billed as a Specialist AFTER the fact. I called their billing thinking it would be an easy fix. They were EXTREMELY rude like they were bill collectors, and refused to fix it. So I called my insurance to help me. United Health Care (my insurance) agreed with me that it was incorrect and fraudulent to charge Specialist fee for a PA. My UHC put me on a 3 way call to straighten it out and again, billing was VERY rude to us and told us we had to call the clinic. My UHC rep then called clinic, which then said, we cant change this you need to speak to billing. We were caught in a loop but my UHC rep was SO patient and SO good that she kept trying. Almost 2 hours later, a sane person spoke to us and said they would get back to us after looking into it. They did call about 2 hours later but unfortunately they called my daughter since she was the patient. They told her they would remove the $20 over charge. She didnt get the name of the caller since shes only 19 and didnt realize how important that name would be. Well here I am 2 months later getting an OVER DUE bill for the $20 fraudulent charge. Im having to start the whole process over again. United Health Care advised me to never use this clinic again since this billing practice seems to be unscrupulous. I spoke to my Aggie Parent Group about this and several parents have had almost identical experiences. If this PA was truly a Specialist, they would have charged the $50 Specialist copay from beginning so they KNOW what they are doing. They bill you later hoping youll just pay and this is so dishonest. I advise you to NEVER use BSW because you never know what kind of bill you will receive after the fact!!

This is my favorite hospital i dont trust st josephs or the med nurses n staff are like my family here

Went to this hospital yesterday 11/1/18 at approximately 12:45, got checked in and was waiting for about 30min. Another gentleman came in after me, waiting less than 5min and went straight to the back. I still waited to be called on. After about 15 more min I then got called to the back to get triage. While I’m the back in the triage area , I didn’t get my vitals taken , I then went back into the room were I waiting for until 220 without even being seen. I understand it’s a hospital and they were probably working on other patients but what big hospital like this have all the doctors tied up when their was only 1 person in the waiting area. I will NEVER go to this hospital again. I then got frustrated because I was in so much pain and left. I explain to the people up front that my blood pressure was high and I didn’t even get my vitals checked and he didn’t even apologize, he just said ok. Billions of dollar hospital with crappy employees, no wonder y their never packed. DONT GO TO THOS HOSPITAL.. if I could give no star they wouldn’t have the one I gave them..

This was one of the worst facilities I’ve ever been to. I have been misdiagnosed not once but twice an still have a cold. Also went in for a simple meningitis shot an was given the wrong shot not once but TWICE!!!

Excellent experience. Staff was kind, competent and professional. Got us into a room quickly and communicated well.

I had to wait 2to 3 hours to get a bed from the ER and then the Doctor did not like my arguing with her who when she dicharged me had bad bedside manners and took 3 hours to be discharged. most all staff under 30 only one older nurse. It seemed or felt like if you complained they held a grudge. As the lady wheeled me out no one recognized me and wished me well. The only reason given a three is the antibiotics worked. Oh they had a few I heard that were sick from Hospital bacteria per a Senior Staff and that was his answer. I still am not out of the woods but they gave stronger Meds. Ist time I went to ER they prescribed loer antibiotic and got worse but second ER PA was great.

Great staff at the hospital. Its a beautiful building but I have had an unexpected stay and the doctors, nurses, aides, and support staff have made all the difference.

A caring staff makes all the difference. Great attention and support. Best hospital in BCS.

If you’re looking to not have your day ruined do not go to Josie G. the secretary at the Baylor S&W clinic between the blood drawn clinic and the therapy counseling. She’s a horrible person that should not be working around people especially since she does not show patient care or sympathy.

I cant begin to describe the wonderful care we received while my husband was a patient in ICU. The nurses, doctors, and everyone who took care of him not only treated him but also our family with compassion and excellent care.

Very thankful for this hospital and very thankful for the wonderful staff and doctors!

Scott & White has some of the most professional employees and not only at the College Station Hospital and clinic but at all their clinics and hospitals. I for one know much better than most unfortunately.I wouldnt even consider going anywhere else unless something life threatening came up but Id have another hospital to stabilize me and transfer me.Only reason they didnt get 5 stars is because even though they have some of the best doctors, and therfore the best hospitals as a whole, they have the worst food of MANY other hospitals i have eaten from. Dont know if itd the food they have delivered, a recipe they all go by our what but last time i stayed in Temple for 4 weeks i lost 27lbs because i had to ask people to bring me food in. I wouldnt eat ANYTHING!! Lol but its still the only hospital id go to.

The people are friendly, the doctors are excellent. They have taken very good care of my family.

Frendly nurse and DR clean place recommend 👍 olso coffee is delicious thank you Baylor Scott and White.

We had a big scare when our toddler fell from a decent height. When I got the call to meet at the ER I got there first and went in to alert the staff of what happened and to be expecting my child to enter in a few minutes. I was expecting to have to wait, sign papers, deal with switching insurances, or even the we cant start anything until the patient is here feedback. But none of that happened, the person immediately alerted the staff and by the time my little one got there, we walked straight to a room without any issues. The single most thing that I cant thank S&W for enough was presence and attention. There was 11, not 2 or 3, 11 medical members in the room working in such an orchestrated, professional manner. Between two nurses they stayed with us every second and held onto our childs head to secure it for over 2 and a half hours (literally, they wouldnt leave for anything until they got the all clear from radiology, pediatrics, and another doctor). I dont know if we got lucky or if S&W impowers their staff this way but they took charge like any parent could hope for. There was no confusion, no fuss, and if something wasnt just perfect, the RNs made it right and also followed through. We literally get like we had the whole hospitals attention and concern. The staff members were passionate, they cared, they wanted to be there. I didnt want or need the cheerleader telling me it was going to be ok, dont worry; as a parent to be able to just step back and know your child is in the best hands, I cant ask for anything more. As scared as I was, this teams character and poise gave me such relief. This wasnt our first time at S&W and honestly, I cant find a single negative thing to say. Our previous expirence was just as impressive. Ive been to other ERs in the area and Ive said this before, no matter what we will go the longer distance to get to S&W every time.

Best clinic Ive ever been to. Very pleasant staff

I was instructed by my general practitioner to go to Baylor Scott and White College Station. I have had intestinal problems for over 20yrs. I went to my doctor on Monday and he put me on 2 strong antibiotics and a steriod to protect the liver from whats going on in my intestines. Long story short I have been passing watery black stools for over a week. The antibiotics arent helping, not much anyhow. They only did a Ct scan and my Dr specifically said I needed to be admitted and have a colonoscopy. They were told to call him, they did not. The nurses were great but they were understaffed and couldnt keep up or spend to much time gathering background info for the doctor. So when the doctor came in to give me the results of my abnormal Ct scan but not abnormal enough to admit me per his report, I spoke in depth in tears begging for admission and a colonoscopy that is what my doctor wanted me to have done when I went there in the first place. The doctor and the hospital administrator said even though Im passing blood and pus every 15 mins, they wouldnt admit me to do a colonoscopy. My General physician is shocked to say the least. I dont have insurance and my husbands new job benefits wont kick in for 90-120 days. I could have a perforated bowel, kink in my intestines and I know I have diverticulosis. I asked plain as day so youre sending me home when you can get emergency Medicaid benefits for me when Im bleeding and havent slept in days and cant keep food down at all. Goes right thru me within 15 mins of eating and i continue to go until Im empty. He said yes your not losing enough blood and your not too dehydrated. They gave me two lommotil which one would normally stop a train up, it did nothing. I had to have the nurse come and unhook me from machines IV etc 12 times in 6 hrs. And 6 of those times were after the lommotil. Ive never been treated so unfairly. I could lose my life due to their greed. Ive never hurt so bad and never had cramps like this and I had a c section in 1995 that the epidural didnt work, Im no wimp to pain. I havent slept in days only 1 night for A week. This horrible hospital sent me home knowing I could be dead in a matter of days if I have a perforation or even worse colon cancer. I wouldnt send my worst enemy there. Period.

I had an upper GI endoscopy performed at this hospital. I was a little hesitant about the doctor (Dr. Tony Yusuf) since he had schooling outside the US. My wife and baby daughter waited for me in the room until the procedure was finished. They had me lay on my left side, and thats about all I remember. After waking up from anesthesia my left knee and rib area hurt. I didnt think much of it until I got home. The pain persisted for about a week and got worse. I decided to get an x-ray through Dr. Kory Gills office, Central Texas Sports Medicine. They confirmed a non-displaced fracture to my 3rd rib and clavicle. I explained to Dr. Gill that I had a recent procedure, and he agreed with me that they probably were the cause of my injury. I called the hospital to complain, but they did nothing. The only thing they gave me was a bill for my procedure. Stay far away from these people... A young healthy male like myself shouldnt walk out of a simple procedure like that with broken bones. Im in my 30s and played football in school, never had a broken bone...

If I could go back and give chi st. Joes a lesser rating I would due to them not being as proactive in trying to find the cause of my stomach issues. They were nice, but had they done a CT I wouldve been well over this. I was suffering and pretty much prepared myself to die bc I have been so sick from...an ulcer. I was sooo tired. Thank you to the staff and Dr. Aisha Superwoman Jennings for ordering the CT scan and the meds she prescribed me has been a miracle. The Pepcid is doing its work though itll be a while before Im completely well again. Bailey the nurse is wonderful she came in and found a vein with a quickness...I had been dehydrated. The previous lady poked me and lets just say it hurt, Im happy she didnt poke me again lol. Also there was a blond haired lady who checked me in she was kind as well. Now I can see a Gastroenterologist. Overall BSW is a clean facility with exceptional professionals from the transporters to the doctors. They really, really came through and I am so blessed that they took all the steps to find out what had been wrong with me for a month and a half. Cheers to better health! Thank you very much for seeing me as a person. Sometimes all you need is a second opinion or a fifth one.