One of the worst places to go for your cpap respiratory needs and supplies. Stephanie and all the staff there should be relieved of their jobs!!! I went there because I needed a replacement mask because the one I received in a shipment was wrong and causing the area under my nose to become raw. When I got there I was told that they will only see people by appointment only. I explained I just needed supplies switched to no avail. Stephanie was the supervisor and said that she would have someone call me to make an appointment. I said that this office needs to be closed down and reported. The Orlando office is much better and able to provide customer service.I ended up going to the Orlando office and helped right away. I told them about what happened and were appalled to hear of my experience.If corporate reads these reviews, the winter Garden office needs to be looked into and all staff fired!!! I will never use them ever again. I notified my insurance company about this as well.

Mitch with Sunbelt is amazing. He made sure we were well taken care and set us up for a successful recovery. He was quick to come to refill and showed so much empathy in the stressful situation we are in. Thank you Mitch your kindness and generosity is what our family needed during this time.

Juan has been the most awesome person I could have asked for. He has always been so helpful, knowledgeable, kind and professional. They have changed his route, which saddened me. I now have Fernando, who seems to fit right in. Before that, I had Johnny. Another awesome technician. Keep up the good work guys. You are truly appreciated.

Great Customer Service, very well explanation in reference to the CPAP no issues, Thank you...

My recent experience with your tech, Dante, was very positive. He is very adept and knowledgeable about your equipment. He is aldi caring, polite and personable. My lucky day.

This is the worst company I have ever dealt with (Winter Garden Location). I have been consistently lied to for about a week. I understand we are in the middle of a pandemic. I was told they are short on O2 and would deliver the following day a device to fill my O2 bottles myself. The delivery person showed but was missing a part and would return the following day. 4 days later and after being told it was on the truck no one has showed and now I am being told 2 stories 1)it will not fit your concentrator (2)we dont have anymore(which is it). Plus they have told me I would receive 2 bottles of O2. I have received nothing. Run from this company.

Worst Service they charge doble charge us when insurance paid I already working with case manager and insurance for investigating this company 2 years wasting time with them just because We need the oxygen service

Johnny Bryant and Kevin were really great today. Took their time explaining things to me. Super friendly. Johnny has come here several times. He is incredibly competent and informative.

Great service to your on door. You can tell folks care about what they are doing 🙂

Sam was very patient with my mom trying to help her understand how to use her new oxygen unit and putting her mind at ease about the whole process.

I was very impressed with the professionalism and treatment given by Aribal Ruiz. I was so comfortable with his manner and explanation of the usage of the mast. Should I, in the future, need services provided by Sunbelt Medical Supply & Oxygen Aribal would be the person I would seek out. I will, should I have the opportunity, refer others to Aribal. Thanks Aribal.

Nate came and resolved my portable oxygen machine issue. He was very professional and knowledgeable. I had been without my portable oxygen machine for several days. It is great to have it up and running again.Thank you, Nate

I came to Sunbelt to look for a nasal cannula for my husband oxygen machine. No one answered the phone so I drove to the place. To find out they didnt have it and they dont sell to the public. I was like wow!!

Kevin, first day of delivery, Very nice, , even had a dog treat for our dog. Showed me how to fill portable tanks. The main machine sounded like a steam engine so we kept the potable unit from the hospital to use and turned off machine he left. He said he was filling in for regular person who would be out next day. He did not have another unit in his truck and the connector stand for the small potable units that attaches to the top of the machine was broken and would have to sit on the floor. Next day regular person called and came and once he heard the machine we had, replaced it with a quieter one that also had a bracket for the refill section. Nice people, good service.

I am truly happy that I found them. Because I left my appointment today with all my CPAP supplies and supplies to change out my CPAP for the next 3 months. And this is amazing because who I use to use as my CPAP supplies only gave me 1 tubing and filter once a year and my humidifier chamber is as old as my CPAP machine over 5 years old, they never would send me my supplies. So my Experience today with Aero Care was outstanding to walk out of that building with all my supplies for the next three months I was in tears because I have supplies I’ll be able to use my machine and Not have to worry about not be able to breathe. thank you best company I’ve ran across so far.

Two things the word “OFF” IS SPELLED WRONG, YOU HAVE THE WORD “OF” INSTEAD OF THE WORD OFF. It changes the whole meaning of the sentence…. Second, When you click on the help area it says you can not contact this area. It has a 404 error message…

The tech was on time, efficient, and gave me clear instructions. Thanks

I appreciate the prompt response in receiving additional oxygen equipment/supplies in case of a power outage. The order was placed by the respiratory department at our pulmonologist on Tuesday afternoon and delivered by Juan Wednesday morning with in-depth instructions.Thank you.

Am trying to reach someone in billing Dept. to add insurance card so they wont keep debiting my account when I have coverage.The live person I did get transferred me to nowhere. Have been given 5 different numbers.Three hours later, no call back, no way to reach a person.Will cancel the debit card on file for autopay. That may get their attention.Will find another provider.This is healthcare at its worst.

Evan was great.Thank you!

Did a great job explaining the setup of my cpap machine and getting me fitted with the proper mask

Ive been with a CPAP for over 15 years now and when I switched machines and hoses/masks, it took a little while to get comfortable again. But J.R. and Stephanie Leady at the office kept at it until I had the perfect combination. Covid19 delayed things from the usual, I guess, but in the end, they did great and I recommend them. Very satisfied now. Great job. And thank you, AeroCare.

J. R. is a very knowledgeable employee who has helped me find a great sleep apnea mask and the necessary equipment to accompany it. He is both kind and very professional in dealing with clients.Dejaneera is also an awesome employee. She is very prompt in helping me get an appointment when I have needed one. I highly recommend Aero-Care and Sunbelt Medical and Oxygen.

The entire staff was very helpful, courteous and professional. Gustavo took his time to ensure that I understood everything I needed to know, and is definitely an asset to the company. I highly recommend Sunbelt Medical Supply & Oxygen to anyone who is in need of their expertise.

Domingo was very pleasant and helpful. Awesome service. I am calling this office from now on for all of my services. Thank you!

He took the time to answer every question and explain everything.

Every one have been very helpful. Very accommodating and very knowledgeable.

Gabriel was super polite, accommodating, offered to speak my language of choice which not many people do because they just assume, and was very thorough

I Thank Sunbelt for everything they do for my husband ( KEVIN Williams) without there help and support my husband wont be alive today. They are caring and loving people. They deserve this 5 STAR and moreTHANK YOU SUNBELT FOR SAVING MY HUSBAND. Kevin Williams

Luigi arrived early, analyzed the problem with my AeroCare POC, replaced the electrical charger, and stayed several minutes to ensure it was working properly. He was very pleasant and efficient. Thanks AeroCare for promptly addressing this malfunction.

Excellent customer service as when I first got called for the delivery, and she totally understood my fear of a scam. She then said my doctors name and the piece of equipment. I apologized for the time, cant be too careful! The delivery driver called then texted his arrival. He was on time, and showed me how to use the device! You guys rock!

Very prompt and efficient; technicians are always pleasant and informative. They also wear masks, which makes me very happy.

It was a little tricky to find since the unit number was among several buildings but a kind person directed me. Other than that everything was fine.

Very clean office. CPAP instructions were explained well. Customer service is excellent.

Excellent service the gentleman that brought our equipment explained everything and was very helpful. Also a thank you to Isabella on the phone for her excellent service

The representative took his time to explain everything to me and show me how to use the device. I was very happy with this company. I would recommend.

This company is the worst in service, & if you have any member with oxygen matters, please kept forward because can be late. Becareful

I would have given 5 star, but I had to wait all day for delivery. The office couldn’t tell me if delivery was scheduled AM or PM, only a 30 min notice. The delivery person was professional and friendly.

Gustavo arrived with all proper covid attire and kept a safe distance to explain the unit!Thank you

Gabriel was wonderful very knowledgeable and sweet person!

Very polite and informative staff!

Our tech was polite, quick and thorough!

Very friendly delivery staff and over the phone too.

Delivery was quick and easy

Very professional and direct to my challenges. Highly recommend. The office staff , though busy, are the best medical professionals I think I have ever spoken to in a long time.

Always friendly and helpful when I call. This morning I called regarding an equipment issue. I was able to go into the office and exchange the item. Toni even answered a few other questions I had, even though the phones were very busy, and she gave me her full attention. Much appreciated!

Appreciate help from your office and the technician. You made our day when delivering oxygen today. Help in fixing an issue with the regulator made my Mom so happy. Excellent work all of you. Thank you so very much!!

The technician was professional, polite, and kind. Top notch experience!

Service was good. A little delay in bringing out the first o2 conc. After coming home from hospital. The time when we needed it most. Otherwise service was good and much appreciated.

Sunbelt Medical great to deal with . Fast service.The staff is always friendly. I had a couple of problems with my concentrator and fast service replacement on the spot . I have nothing bad about this company. They take care of me great . Wouldn’t deal with any other company. Thank Frank

Thoroughly professional and friendly. His briefing on use of equipment was clear and informative. Wish more customer service people were like Mark.

I rated the Service at four because the technician was very polite and wore a mask; however, he demonstrated the sleep device to my wife; handling it and putting his finger in the finger holder with his bare hands; then handing it to her; which is a easy way to pass on the virus; I believe all the technicians should wear gloves when handling items before handing it to the customer as an added precaution because of their age and vulnerability. George Snyder

Follow up was timely, John (technician) was thorough and easy to understand. Great experience.

They are all great !. From the person who takes your call to the person who comes to your home to take care of any problems you are having. They all go beyond the call of duty !!“Thank you !”

Very good customer service. very caring and informative.

We have had excellent performance from your company. Our delivery man , Juan, is a true professional. He really wants to make sure everything is done to the customers satisfaction. He is a very caring individual and we hope the company realizes what a valuable asset he is to the company.

Amani and Erica are absolutely amazing. Erica treated me like I was a valued customer. She was professional and had excellent communication skills answering all my questions with her expert knowledge, confidence, and humility.

Sunbelt has been very helpful and informative. John has been great coming to my house and helping me set up my machine ! Thank You !

Great, The reparirman explained everything in detail

Juan wore gloves and mask and removed his shoes on entering my home. Thank you for the thoughtfulness, I was prepared with my own mask, but did not have to use it. Also he did my name for me so I did not have to touch his computer device. Vivian Brack

Erica was so sweet and kind! She was very informative in explaining our set-up for my equipmentAnd made sure I understood everything before I left.

Sam the oxygen therapist was so thorough, attentive, and compassionate. He was very focused and knowledgeable. He would not leave until all my questions were answered. Great experience

Very professional, kind and understanding ! With the quarantine presently happening the technical person used every precaution available while trying to set me up with a cpap machine. He thought of me before his self ! He was very knowledgeable and understand ! Thank you !!

Polite delivery on time driver asked any questions.

The gentleman was very nice and explained everything to me. Couldnt ask for better customer service .

John the tech was very knowledgeable and professional in explaining/setting up the AirSense 10.

Mark was the best service tech anyone in our household has ever experienced! Very polite, knowledgeable and kind. Just awesome!

These folks have always been great to work with. They are very busy and do a great job! A real pleasure to work with.

John was the respiratory specialist that visited my home and provided instructions on how to use my new CPAP mask and machine. He was very courteous and thorough, very understanding of my confusion, as this is a new process for me. I would highly recommend.

The technician Nathaniel was very courteous and caring.

I have dealt with other companies doing business in medical supplies. My experience with SUNBELT has been the most professional. Thank you

When I have an issue These guys sent techs out right away and handled. They came on time, called ahead, did their business, and left.Easy to work with.

Ive used a CPAP for 20+ years, and relocated several times. The Sunbelt folks are a pleasure to deal with, and thoroughly competent and helpful. Unlike some suppliers I have tried, they are knowledgeable, friendly, and professional.

Very good service. Supply is always on time and good response from the customer service .

They are always quick with bringing your air tanks and polite. Thanks so much for your professional service.😊

Thanks yall are on time and pros great service

Very reliable and punctual. Very helpful staff too!

Great service every time I go!

Very helpful very experience an excellent I’m patient like myself recommend it to anyone

These people will do everything in their power to kill you. They send you broken equipment and when you try to get a tech, they give you the runaround. I had to be hospitalized again because I could not get the oxygen I needed from the machine. We are seeking legal recourse to pay for the return trip to the hospital.

Be sure you document every transaction you have with AeroCare through this Supply Company. Do not sign any Auto Pay forms as they provide no way to cancel it in the future even after you have repeatedly terminated their services.

Products were delivered on time and setup and use instructions were clear and concise. Very professional!

1st class. J is wonderful to work with.

THE WORST. Supplies never show up, or they are wrong. Zero customer service. Run away from them as fast as possible.

Terrible customer service and follow up. Impossible to reach on the phone. Had supplies billed twice under the incorrect supplier and the full amount was charged to my credit card twice and never refunded. Filed complaints with FDACS website.Reported to Google since all reviews during the past month are 5 stars.

Jolene and Brooke were a godsend. I suffer from sleep apnea. I had issues with my CPAP and they came to my rescue. Both of these marvelous ladies were compassionate and caring. I cant thank them enough. They saved my holiday.

The 33rd Street office is very informative and very responsive.

The worst customer service. There parent company AeroCare is just as bad. Over charged, supplies not received!! Save yourself the headache and frustration, use a different company.

Excellent service

Very helpful and kind!

Sam was here again today 03/5/2021

Loved it

La peor compañía d oxigeno q pueda existir en Orlando ...Llevo con esta compañía 2 años I e tenido una experiencia terrible siempre tienen una escusa cuando pedimos tanques d oxígeno para mi hija ..horrible la peor