Staff in back was much friendlier than those in front. Drs were cheerful and made me feel comfortable. As well as the nurse who was assisting me.

I know emergencies happen, and sometimes the closest urgent care is the best option for some people, but I HIGHLY recommend going to a different location than this one.Not going too much into my personal matter, the doctor who saw me before I was supposed to enter urgent care was very reckless and rough with my injury. He kept pressing and pushing on the wound and I constantly repeated “ow” in response, only for him to keep cutting me off while I was describing my issue until he finally said “well I don’t know what it is”.They didn’t turn me away because they didn’t know what was wrong with me, but the environment felt so unwelcoming, unorganized, and not something I wanted to pay for with the experience I just had. The people at the front desk were also very unwelcoming; I felt the only person that was nice to me was the doctor’s assistant, and she barely spoke at all. I stopped filling out the paperwork and left because I wanted to find someone that could actually help me instead of just guessing and hurting me even further.Again, I understand if this is all you can turn to, but I don’t want anyone else going through what I had to. There are better places along the same general area that’ll actually be worth your time and money.

I walked in for a DOT physical and was promptly attended to. The staff was very nice and helpful. Which is appreciated when you go somewhere you have never been. I was in and out in less than an hour.The only reason for not giving it five stars was the fee. Though I realize that this being San Diego the fee or this kind of physical would be more than in other cities. For instance, in Fresno its half the price than here.

Adrian helped me with my visit and he was very communicative, friendly, and attentive to ensure my visit to Concentra went smooth and quick. The doctor was also amazing!

I went in there for a mild work injury. However, tomorrow will be my last day after a year. I really enjoyed being a patient. My Doctor was very nice, funny and informative. And the staff was Amazing! Very kind and I appreciate everyone that I had the pleasure to interact with. I will definitely recommend this Urgent Care to others in the future. Very thankful.

My experience with Concentra was comfortable not very long time wise your staff was very respectful and polite thank you for your service

Worst experience!!! Go elsewhere if possible. My 95 year old father fell. Out normal urgent was fully booked. They gave us a flyer with several urgent cares to visit. Since it was difficult and painful to get my father out of the car I went in and inquire about insurances they took, first receptionist very nice and informative. Asked me for his insurance and ID. Told her that I would go get. When l came back there was another receptionist, very rude older heavy set Filipino woman, chewing gum with her mouth open. When I explained situation she looked at me as if I was a fly bothering her. When I asked her about insurance she just shook her head no, didnt bother to talk to me just chewing her gum! I have never seen anyone act with so little care in the Healthcare field. The health care field is not for everyone, unfortunately this employee makes this facility look really bad.

Worst patient handling. I came before they open and lined outside and waited for more than two hours and still not being called. They forgot about my paper. I came with complete documents. I told them its been 2 hours and Ive been holding my pee. After two and hours that the only time they called me to do drug screening. Worst experience ever.

I was so pleased my first visit at cencentra I had to do a drug test for employment and let me tell you it was the best yet. I was greeted as soon as I stepped in the door. I was called back very quickly and I was treated with respect and great care. I would recommend all to go to Cencentra for your medical needs!

The staff at Concentra Chula Vista are the epitome of professionalism. Adrian needs to be singled out for his personable demeanor and efficient ways. Of course, Dr. Makey also makes the tedious visit seem less so with his easy personality and candor. Thanks to everyone there!

There was little wait even though i was a walk-in. The office staff was very efficient and cool.i was there for a pre-employment screening so i was a tiny bit uneasy. The medical people were very friendly and helpful and rhe physician was very bright and cheerful. It was a piece of cake.There was no reason to feel unease.

I went to Concentra in Chula Vista last Thursday and had a terrible experience. Upon completing the paperwork, I was told that they only had one provider on site and that It’d be a 1-2hr wait. Not a great thing to hear, but it was what it was. I arrived at 11:40am and had my appointment at 12:15pm.As time went on, I noticed that the people in the waiting room that arrived shortly before and after I arrived were called to their appointments, by then I had been there for three hours. Not long after, the women at the front desk started giggling and messing around. I stood up, told a girl that I had been in the waiting area for three hours, and asked them how much longer I was going to have to wait. The girl didn’t even say anything to me, she turned to her colleague and asked her where she put my file. Turns out the other woman had misplaced it and had stuck my folder in the wrong slot in a file organizer they had against the wall.This was all extremely aggravating, but what I found very curious is that for the three hours that I waited to be seen, not one of the medical assistants bothered to check my file in the otherwise empty slot (my bright red folder was visible even from the waiting area) or could care to check in on me in the three hours that I was seated in front of them in the reception area. The misplaced file, although a very inept mistake, I could understand. But what displeased time the most about my visit to Concentra was the absolute and complete negligence of the clinic staff overseeing the reception area. There were at least three women facing the patients at all times and not a single one of them found it odd at a patient who had arrived in the morning had been sitting with them for almost half of their work day. I finally left the Concentra past 4pm and I truly couldn’t get out of there fast enough.I wouldn’t visit this clinic again and I certainly wouldn’t recommend for anyone to visit this place.

Chula Vista location is the best, I was in and out in a matter of time.. the manager and staff are really Friendly, Concentra has changed alot since being called US HealthWorks, Its a great company , great doctors and staff. Thank you Concentra.

First time at this facility. I was very impressed with how wonderfully I was greeted with the front desk. When I was called back , my attending nurse was amazingly helpful and informative of all my questions. She has an awesome attitude ! Shorty after the attending physician entered and he was great and made my appointment a breeze. I most definitely recommend this facility.

Not very polite at the front counter. Had to wait for 30 minutes to fill out a singular paper because the guy at the counter cannot multitask to save his life. Had to come back another day when I heard a supervisor tell another woman that had been waiting that it was a 2 hour wait. They only called one person to the back in the hour I waited along with 15 other people. How is that for an urgent care when there’s no urgency??

Front the girls who are in the front desk to the MA and the Doctors who saw 👀 me, they did a great job.

Vanessa is the BEST!!! Not only does she perfect her art and makes sure you are happy with your eyebrows but she is a awesome human being. The environment she sets up makes you feel comfortable, relaxed and inviting. Vanessa keeps everything clean and sanitized. My eyebrows are beautiful and I am so happy I found her. I HIGHLY recommend her!!!

I would’ve given Concentra five stars if everything was perfect. The only reason why it’s a four-star is because whom ever sends requests for my therapies through Worker’s Comp. does not request the correct amount of services the physician places for me. And the requests needs to be resent again for the correct amount. Work smarter, not harder.NOW for the reason for the four stars. Dr. Mackey, Owen in physical therapy, Ahi, Elvie, Adrian, Stephanie, and a few other ladies I can’t remember their names (sorry), Jeff (acupuncture), and their office manager are awesome! i’ve been going there for months and will be continuing to go there for several more months due to my work injury, they all treat me really well and they know my name and are always happy to see me.Dr. Mackey, Owen and Jeff Are always looking out for my well-being and does everything they can in their power to help make it better for me. I want to get better. So this works perfectly.I would recommend this Concentra to anyone, or any workplace to use for their workers comp injuries.

Very professional staff and Dr! Awesome experience would definitely come back.

Staff was friendly and a lot of team effort from employees , it was organized and upfront there wasn’t any unprofessional talk everyone was doing their jobBuilding is spacey and Dr was very nice . I didn’t know this place existed but I’m glad they had a Chula Vista locationI’m giving them 5 stars for happy employees and organization up front

Shout out to Adrian great nurse I believe he was. Very friendly and great attitude bro

I rated this place 5 stars last year 2020. But recently I had to go in again and the staff that worked on 4/1/2021 were amazing.Without going into details of my ordeal I can say that Lance and Dr. Mackey were phenomenal. The fact that they really care and have genuine personal interest is why I am now writing a review and not just leaving 5 stars.Thank you for being a beacon of comfort when needed.((((((IF YOU ARE READING THIS REVIEW)))))I understand that we are in trying times but some patience and understanding go a long way. If you dont understand what is taking so long. Its the fact that the person in front of the nurses, doctors and therapist at this facility are their number one priority at the time. Im sure you would want the same treatment when your turn is up to see the doc! Be nice.

Every urgent care Ive visited I expect 2-3hours wait time. I was amazed to see how smooth the reception clerks worked efficiently with the paper work process. Then they had a great and polite way about the pressure of walk in patient process, which usually takes a toll on the staff. I felt no negativity coming from the staff. Which made my visit there feel comfortable and cared for.. I highly recommend anybody who needs fast care and good care to try Concentra. Thank you for your warm welcome. Concentra staff...

Facility was clean, wait time was reasonable and staff was inviting and professional. My nurse Chris was kind, personable and had a wonderfully warm demeanor. Her assessment of my visit was thorough and very informative. I could tell I was in good hands. I will be visiting this location in the future.

Cris was amazing! She was very polite and welcoming, she made me feel comfortable and she knew what she was doing! She was very nice, her voice was so soothing and calming would definitely love to have her as my MA again. We need more like her! Go Cris! You’re doing amazing!

I came in today for a physical and drug screen for a new job. I was greeted at check in. After I was taken back by Cris. The process was smooth, fast and she was funny. She really put me at ease throughout the whole process. Good job Cris keep up the good work!

THIS WAS A GREAT EXPERIENCE WAY BETTERTHAN NATIONAL CITY......CHULA VISTA CONCENTRA ROCKS.....WOOHOOO...QUICK , CONCERN

After days trying to get a hold of someone to schedule an annual physical, as required by my employer, and leaving two voicemails requesting a call back, and not hearing back, I had to go in person to schedule an appointment. I was given one for the following week, at 10am. Even though I arrived to my appointment on time and with the twenty plus pages I need to complete already filled out, and adding my name to check in list, my name was called out 40 minutes afterwards. For service, I was called in at 11am. From there, it went pretty smooth and quick -I was actually surprised! I forgot her name, but she mentioned she’s new at that job/location. Please continue that way, you are doing great! I’m giving the 3 stars for not taking phone calls, not responding to voicemails, and taking forever even check you in.

Went in for a pre employment physical and the estimated wait time was 2 hours but I was seen within 30 minutes. The doctors assistant yamile was a very fast and efficient worker. I believe it was doctor Mackey who saw me he was very friendly and attentive.

I go to physical Therapy with Patricia. I just wanted to say she is amazing and is making me do good exercises and therapy for my knees and lower back. I just wanted to say thank you very much for helping me back on track for making me feel better.

Recently I had surgery on my spine, I was sent to physical therapy with Owen Bruan at Concentra Chula Vista. Although I have exercised my whole life and thought I knew a lot, the experience I had was exceptional! A great professionalism, attitude, knowledge, motivation and dedication has been the basis for soon back to work. Thanks Owen Bruan for your patience, giving me your knowledge, equipment to continue at home exercising me and your help!

I checked in at 2:10pm for a follow up appointment with Dr Wieseltier. At 3:50 me and other patient were informed the Dr didn’t show up for the whole day. This place makes you wait for hours in the lobby PLUS another good minute inside the waiting room. I’m giving it 2 stars because I’ve been treated with respect and professionalism by 2 medical assistants, Leo and a female I can’t remember her name.If you get a chance, transfer your workers compensation care to Kaiser on the Job.

Friendly and helpful employees and getting my vaccines for work was a breeze.

Waited over 3 hours. They attempted to draw blood from me while FedEx was already there & awaiting to package up my blood sample. This made the nurse rush to get my blood draw. The nurse attempting to draw my blood said to her other friend nurse “don’t watch me, you’re making me nervous” They poked me 3 times and missed my vein each time. Getting your blood drawn should be taken seriously and with concentration, all external noise and distractions shouldn’t be present. When they attempted to get my blood drawn I was in an office room where other nurses were walking in & out to get papers & print stuff, or just watch as the nurses continuously tried to get the vein, and missed, which only made a stressful situation even more stressful. In the end, they were not able to get the blood drawn out of me because they kept poking me and missing my vein. They said I would need to go back. Never going there again. Went to Kaiser the next day and they didn’t miss.

Worst customer service ever..!!!Takes them an hour to be see by the doctor once you are in you room, super unprofessional, all singing happy bday and no bday knowing when the doctor is arriving

My husband walk-in for a physical and was amazed by the attention they gave him. He didn’t feel uncomfortable since he doesn’t like going to the doctor. Lance cris was the medical assistant that helped him out and made him feel comfortable to be at the office. Thank you for making feel like he matter.

A Great Experience, after waiting bout an hour and a half I promptly completed my physical and my drug test. Other then the wait time was a smooth and easy experience not to mention the doctor and staff were friendly. Thankyou Concentra

Just a note of high praise for one of you nurses Cristela. She was very courteous and professional in her manner.My DOT physical is always a very stressful time for me but she noticed my angst and put me at easy.Thank you for treating my like a human being and not just a number.Thank youD. R.

I was attended to promptly, pleasantly and professionally. Thank you.

The waiting time was a killer. 3 hrs wait ruin the experience, it wasn’t too many people.

Trevor was a fantastic doctor and his assistant Cristella was very accommodating. Thank you for all the help.

Great Customer Service! 🙌

Thanks to the doctors and staff for caring for all there patients

If it was up to me 0 for customer service and No stars at all, the waiting of 3 hours for a 10 minutes of screening service it is ridicules waisting of time.

The check in process was quick and easy. The employees, nurses and doctors at the clinic were friendly and professional. My negative experience was the excessive wait time. I checked in at 1250pm. I didnt leave until 330pm. The ability to make appointments would resolve the excessive wait problem.

This place was terrible I was turned away and not helped for having mental health issues over a year ago and now am having a hard time getting employed because I wasn’t allowed to have my medical records faxed over from the hospital. I do not recommend going to this place there are better facilities all over San Diego.

Everyone was very nice and helpful.

Cristela Gomez helped me & she was very pleasant to talk to. She walked me through the process & she did it everything in a timely manner. I’ve been to other concetras & I’ve never been treated this well. 5 stars to her !!!!

Everytime I come in for therapy Im greeted by Mia and Janet they are always nice, polite and professional. I hadnt been in in awhile and they both remembered my name , WOW what amazing customer service they both have. Thank you Mia and Janet because people dont understand the physical and mental stress we go through especially when we walk through your doors. Thanks again you 2 are the best

I had a pleasant experience. The staff was courteous, and very professional. I did not have to wait too long to be seen. Thank you.

Elvie is the best.She takes good care of me every time I visit here even way back before Healthworks time. Staff and therapist all do wonderful job.Thanks to all and keep up the good job

Doctors and staff are very politeand Nice and very quick to take you in very satisfied overall.

It was a good experience overall. It was busy but they have a lot of staff. They are busy but they know what there doing. I went for a drug test. I did wait about 45 minutes but it’s fair.

Had a slight mishap at work. It happened in San Marcos but I transferred my claim here. So glad I did. The doctors Trevor & Julian were absolutely the best! They left nothing to chance and reviewed all of my injuries and took a second look to make sure I was being well cared for. The place is very clean and well kept with supplies as needed. No extra wait times. I was seen right away. I can only hope your experience is the same. I was even visited by Angela the center director who just came in to check on me and my experience. How cool is that! I feel better already!

Great staff, very friendly and professional, highly recommended!!.

Good Doctor’s and great staff

Service here is outstanding , you guys did a great work during my recovery on every visit either for doctors or therapy , Yamile did a great job , very professional and great attitude as well as Cris and Angelica , great work environment and patient treatment , I’m very satisfied.

The nurse who went ahead and did my drug screen test was extremely nice and super patient. Only probably I had was with the nurses that were in the front desk.. super rude and not welcoming at all. Could’ve sworn people who were put in the front were supposed to have good customer service as well other than being a nurse/receptionist or whatever. Guess that isn’t a priority there. Other than that everything was fast and the only nice person there was the nurse who had to do my drug screen test.

All of the personal working in this place are helpful in attending all of your questions, good place to go to

I went in for a Commercial Driver recertification. When the young woman had taken my blood pressure it came up extremely high. Ive never had any issue with high blood pressure, ever! She took my blood pressure a second time after having me relax 15 minutes and it came out even higher. Now, mind you, this could basically end my career. The doctor comes in and interviews me and I explain how these blood pressure readings cannot possibly be right. The doctor inspects the equipment they used to take the pressure readings and determined that the arm band quite possibly might be too small. She tells them to try it with an adult large arm band and the blood pressure readings come out good. Im thinking taking a blood pressure reading is probably a basic task in the medical profession, however its pretty important to get a fairly accurate reading. Peoples lives and / or careers may depend on it. You might consider getting some qualified personnel in there.

I did a screendrug test for pre-employment. Depending on the job youre applying to, the type of test may vary. Mine was urine sample, plus a physical test. Nothing out of the world. Its screendrug test; not a trip to Cancun with margaritas. People working there just want to do their job as easy and smooth as possible. They just follow prescriptions and indications on epassports. I waited for one hour. Its normal. I did it by 1pm on a monday. I assumed other people wanted to do the same thing since they are coming straight from their jobs or morning errands. Employees were nice to me. Be aware you may fill out a lot of forms, and theyll make you sign papers and disclaimers. Nothing else to add.

I went here for a drug screen! Was out their in 5 minutes. Highly recommend this place! NA cris thank you!

Oh my God. No b.s. when I arrived at concentra I was expecting a long wait. No more than 5 minutes after I signed in I was seen by someone. You guys rock. THANKS!!😊

I am the kind of person who doesn’t complain much, unless I really have a reason to. I’ve been to clinics who made me wait for more than an hour but this was by far the worst experience i’ve ever had. On top of making me wait for almost 2 hours, the doctor made a misdiagnosis which only made the pain worst. He also doesn’t care about the patient at all and has such poor bedside manners. If I could give 0 stars I would.

If you need any care done, come to concentra of Chula Vista!!! Angie cristela and Yami were very helpful with the whole process. Dr. Mackey was the most pleasant doctor i have had in my life and very easy going. 10/10 in my books

Went for a drug screen, Yamile was really clear on the instructions, she was fast and nice. Thank you keep up the good work.

WAITED OVER 3 HOURS FOR A PHYSICAL AND TB TEST FOR WORK. WAS PUT IN A EXAM ROOM WHERE PHYSICALS COULDNT BE PREFORMED. WAITED 15 MINS TO BE CHECKED OUT AFTER THE EXAM WHEN THE LOBBY WAS EMPTY. UPON RETURNING (2 DAYS LATER) TO GET MY TB TEST READ THEY COULDNT FIND MY PAPERWORK SO I HAD TO WAIT OVER 30MINS FOR THEM TO LOCATE IT AND PUT IT IN THEIR SYSTEM.

I had to take a urinalysis drug test and I couldn’t provide a sample on my first two attempts, so as I form of punishment the attending nurse made me wait almost two hours before allowing me to complete my sample. I just expect people to act professionally, nothing more, nothing less.

The only reason I gave this place 1 star, is because they take walk ins, otherwise I would have given them NO STARS !The employees at this place seem as unorganized as the facility itself. They are also rude and very unprofessional! They leave you standing at the counter without even looking up to acknowledge your presence and ask how they can help you.I went in for a TB test and the M.A. was rushed. I honestly didnt even notice if she used a clean needle to administer the test. Also, she didnt ask me to place my arm on a solid surface before doing the test, she did it while I was standing with my arm out in front of me.But the worst part was, when I came back to have my arm checked out, they read my results out loud at the reception counter. Other people that were in the waiting area could hear that my results were positive. I thought that was very unprofessional as these things should be confidential and test results should be given in privacy. I was told I needed a chest x ray, all of this at the receptionist counter for everyone to hear and the receptionist made no effort to whisper.I declined the chest x ray at that location and made an appointment with my Dr at Kaiser. I should have gone to Kaiser to begin with but needed to be seen asap as the TB test was for employment purposes and I had to be seen ASAP.Im glad I didnt get the x rays there, they are so unprofessional and rushed and unorganized that I was afraid theyd have to take multiple x rays due to their unprofessionalism and lack of skills and all that radiation is bad for you!!Next year, I will not go there again!! Its awful! 2 years ago, they read my results in private, I dont know why they are doing things this way now.

The young lady with the nose ring was da bomb!

All around excellent staff. Thomas Mackey, M.D. Is the best, and he owes his assistant lunch, I think her name is Yarime, forgive me if I spelled it wrong.

Everyone at the office was very nice. I came in for a DOT physical and instead, my chart got mixed up and i got the wrong test. I had to come in the best day to get the correct test. They apologized and were genuine. They corrected the mistake the next day and i was on my way. Mistakes happen. At least they were respectful

The gals at this office are awesome professional and careing . My visit us , wow , love itthank you guysAlbert Melendez) cousin of UFC fighter Gil melendezOh forgot to thank Mrs.Chis, cecliia, Angie, marissa, and yami 👍💝

Yamile assisted me today. I went in for my medical examination for TSA. I usually don’t like going to these kind of tests because the people who assist me are rude. She was quick, friendly and she knew what she was doing. Thanks yamile for making my first time at concentra a great experience!

I had to wait over an hour for a drug screening for work.. They should have a system in place for these things that take a few minutes such as drug test, Tb screening, etc... Horrible service and atrocious Customer care.. Would never come here if it wasnt mandatory...

Had an appointment at 10:40am and didn’t get called until 12:43am I understand the wait in urgent care without appointment but giving you one then making you wait 2 hours really missed the point of having an appointment in the first palce two stars because nurse was nice but female doctor was not

Professional staff and clean facility. Was in and out in about 35 minutes.

Helpful staff, fast-paced, and overall good experience!

I went to Concentra for a drug test. I arrived and checked in at 8:16 in the morning. I waited for an hour and a half. Patient after patient Checked in and left. I went up to asked the nurse why it was taking so long. They told me that the rest of the staff that work there don’t start till 9 o’clock. If you open the doors At 8 o’clock you should have enough staff.

More than an hour to do a simple drug test.... But everybody ready to go home at close to closing time

Dr. Anthony Lawrence is AWESOME, great service, extremely pleasant interactions & Adriana has EXCEPTIONAL service as well! I love her energy & enthusiasm! They make you want to come back to this place! Thank you guys for your service! They are blessed to have you & your contribution of making it a better place!

I went for a new injury Yamile was really nice and attentive. She was also really fast. Keep up the good work!

I believe it’s under staffed and too many people waiting in the waiting room at one time. Me being a essential worker and a covid screener it was a concern. I can say the ladies were polite I could tell they were a lil stressed but all in all it was a good experience

The staff and the dr were all professional and kind when you don’t feel gd the last thing you need is to deal with rude staff but they were all great my nurse Yamile was very nice as well as the great dr pa lawrence (doc)was nice,and patient and also very informative on the many questions I had lol thank you very much to all the staff all for your kind and hard work keep it up!god bless

Good service. Long wait because I went in the morning. I believe the afternoon would have been faster.

The staff was very friendly and helpful. I was in and out in no time at all. Thanks for doing such a great job.

I had a appointment at 200 p.m. I left out 2 hrs later. That is entirely to long being that I had a appointment. I came a year ago for the same thing , a physical. I walked in without a appointment and was there for 55 min. and it seems like it was less Staff then. I felt like the Staff at the front desk could had been a little bit more Friendly . Didnt speak, smile or anything. Just what can I help you with If they dont like their job maybe they should find another field. Poor Customer service.

I was there for a drug test to get hire and they took a while. I was there for like 45 minutes, too much in my opinion.

I had a DOT physical today. I was greeted by a nice lady named Ahi Pongia at the front office. Excellent service today.

Excellent customer service

Understaffing or staff was too slow 3 hours for a physical that took 20min

Professional and courteous staff.

Too much waiting time.

Everyone there is on top of it and know what their doing! Made everything super easy! NURSES and doctors were a pleasure!!

Too long for the drug test I spent more than one hour on the waiting room

Went in for a DOT physical and received great service from Ahi and Cristela. Ahi was very welcoming at the front desk and Cristela was very friendly while taking my vitals.

I was the first person there when they opened at 8 am and they didnt call on me until 8:35 or 8:40. Other than that it was fine

Yamile was so ANGELIC and very professional.

I want to thanks the young lady who took care of me while She was doing my physical I don’t want to get the wrong name “Marsela “ she was so professional I thought she was the doctor.... Thank you!!

The staff was efficient and professional. The process of checking in was smooth and the vist was fast. I was in and done under 20 mins.