Opted to visit this location to replace a stolen card so I wouldnt have to wait 1-2 weeks for a new one to come in the mail. Instant regret. There were signs up saying the receptionist was out for the day so I spoke with a teller who was abrupt and bristly. No explanation of process but after looking over my information, I was told to have a seat and someone would help me soon. There was only one other person seated in the waiting area but it was another 45 minutes before I received a new card. The second person who helped me was very nice but the wait time and initial interaction with the first employee made it an overall bad experience.

I’ve been with SDCCU for 12 years and the customer service declined dramatically over time. I walked in one day and the manager told me to “remove my sunglasses”, which I then replied “these are not sunglasses but transitional lenses”. She then told me to remove the glasses until they cleared up!After waiting in a long line outside in the sun, and following Covid protocols, you would think they would give better care to the customer. I think I’ve held on to SDCCU because it was my first bank, but it’s about time to move on.

Great experience. Good customer service •-•

This has to be one of the worst branches i have ever been to..i have been a customer with sdccu for over 15 years. This branch is slow, the people are the most unfriendly. If i didnt live so close i wouldnt ever come here. Cant they bring in most staff on a friday??

When I need to go to a branch this is my go to. Ive been going here for years. Great customer service, great experience.

I worked security at this branch and I feel the pain of the customers. I have navy federal but this branch is by far the worst branch I’ve ever worked at. Very poor customer service especially from the banker Karla. They don’t acknowledge you when your in need of help. They take breaks come back from break and then 15 minutes later go lunch. Literally the worst experience I’ve had working at a bank. Do not come to this bank you will be highly disappointed.

Sdccu is the best bank ever their very friendly and very helpful took care of a problem of mine very quickly I am very pleased with the service from sdccu thanks guys your the best!

I so sick and tried of the fact I can’t call the Eastlake Branch directly. I have to endure over 20 minutes on hold just to be connected to my Branch.

WORST CUSTOMER SERVICE FROM ANY BANK I’VE EVER BEEN TO. EXPECT TO WAIT IN LINE FOR AT LEAST 30 MINUTES AND THATS IF ONLY 2-3 PEOPLE ARE IN LINE. I WENT THIS MORNING AND THE LINE DIDN’T EVEN MOVE. DECIDED TO JUST WALK OUT. HIGHLY RECOMMEND SWITCHING TO SFCCU!!

I love this SDCCU branch. The tellers are incredibly friendly, fast, and knowledgeable. They make conversation while theyre doing business with me. I never have a long wait. Its a 5-minute drive from my house and is surrounded by places to eat and shop.There are SDCCU customers that have had bad experiences, but so do customers of other banks. Ive had way more positive experiences with SDCCU than negative, and thats why I stick with them.

Do Not waste your timeThey say they are better than banks but that is far from true..Lack Staff TrainingPoor customer serviceProvide miss-information about credit related servicesI would worry about giving them my personal information let alone my money..

This used to be my family neighborhood bank. Sadly, I have watched the demise of this branch. The customer service is cold and sometimes rude. 20 years later, and all our accounts and $ will be removed. Customer service should be top notch no matter where the branch. If I want to be treated poorly, I will go to...I have no idea. This place is the worse ever.

They do not know about the topic of Banking on line.

This review is specific to the home lending department of SDCCU, not necessarily any branch location.Shockingly bad customer service and communication skills! Negative 10 Stars if it were possible to give! Please note these names and avoid at all costs: Kelly Jones, Autumn Puente, India Swanson, Teresa Bracken, Samantha Matthews, Michelle Nguyen, Christina Fredzess, and Cynthia Legaspi.This dream team is collectively horrible at returning calls and emails in a timely manner. They are terrible at explaining specific steps of the home buying process in an understandable way for the novice. We worked hard to do our due diligence and not make such a huge purchase without a full understanding of all the intricacies, and they all seemed put off by this. ...which also makes them not trustworthy!We did not get the rate or the deal we wanted. Instead of feeling well informed, we felt screwed over at every step of this process. A most notable fault of the dream team is the number of names listed... they kept changing our loan officer, and each time they did the new one went out on emergency leave! It was ridiculous!They could not even set up an encrypted password to sent us messages (that did not need encrypting) effectively. They constantly said we needed documents we had already sent them. It was like trying to teach a teenager what you need to know, and what you need them to do.They did not understand some basic documents they asked us for, like a home insurance policy, asking for it to be rewritten in ways that even the insurance company said was never done. My realtor and escrow officer both agreed they have never had such a hard time working with a lender, and they work with hundreds of different lenders!DO NOT GO WITH SDCCU FOR HOME LENDING!!!

I made a error creating my account online , Lady fixed it set me up and handed me a debit card , great service

Bad customers service and fees. Not free

Bad experience with this bank the manager didn’t want to deposit my check because it was a large amount

Wrost customer service ever came at 459 saw me taking my baby of the car and then close the door on me

Helpful and friendly tellers which is amazing after pandering to all us hurried customers!