They take forever to answer phone calls receptionists need to do better or they should just get rid of them and get new ones. Its unbelievable the time you need to wait even when covid didnt existed it was the same. All they do is gossip. How about you get to work better.

Ive been bringing my Kids here for years. The doctors are normally but the receptioninsts and call center is just terrible. They take forever to answer calls, it seems like one is bothering them just by using their service. I had multiple negative encounters. With today being not being the worse but just simply annoying and unacceptable. With the amount of time one has to wait to make an appointment, how is it the system glitches (Unless it wasnt the system) and they dont make the appointment? I arrive today- and they say they cant accommodate my daughter to be seen. How is it accommodating when she had her appointment? Apparently it was never scheduled! I have the call in my call history and everything! What a waste of time!! They wouldnt even give me a note saying I came and and that there was a mixup or something for my daughters school. Unbelievable. I will be looking hopefully we can find another office :(

Been taking my daughter here for about three years. I have NOTHING to complain about the doctors or how they follow up with care. The main and only issue is the rude receptionist!!! They make sarcastic and have extremely rude tones when asking questions. Last time I went to check my daughter in they were all just sitting there gossiping and had me waiting in front of them for ten minutes. You would expect better communication skills when working front desk for a doctor !

Every time i need to make an appointment they take forever to answer. I’ve been on hold for more than 1 hour already. The dr is amazing. But the wait time is insane.

On one of my daughters appointment they had a new LVN having orientation with the regular nurse she didn’t know how to do the ear exam so she put that my daughter was part deaf on her left ear so the doctor order Other exam, we spent all afternoon there, my daughter has nothing wrong and for a children’s nurse they should hire experienced LVN not to work and learn from kids.

I honestly wish I could give no stars. Trying to get numbers to pharmacies I need to contact in order to get formula result in a run around from Dr. Capetanakis. And all the physicians have the power to contact you when they see fit or provide you with information because they only use MyChart messages. The office is just as worse when they turn you away during business hours because the front office needs to catch up with the morning appointments. It’s already 12:25pm.. what is going on in this office???

I was very pleased with the help I got from all staff here especially Vanessa D. She was very helpful. I just moved back here and needed the vaccine records for my child since I’m enrolling him in school. She made sure to get them to me as soon as possible and I really appreciate it. Thank you!

I got a vaccine and they tightened me up for no reason, one star review

The docs are great but the wait time is INSANE! With or without an appointment! Had appointment at 940 which I arrived early as instructed for checkin and got into a room until 1036 and still had to wait for the Doc as there was another patient ahead of us. There were also patients who arrived after us and even walkins who were seen before us. Very frustrating and disappointing! Bottom line we keep coming due to the great Docs here!

This is the absolute best clinic! I love everyone here they are so nice and kind! Thanks for being the best i will be coming here from now on! :)

Omg how I hate that every time I call this place to make an appointment Im always on hold for more than 40 minutes before they answer the phone. Even longer most of the time. Beyond frustrating when your trying to call and your child is sick and needs to be seen.

Our today’s visit , we waited for almost 3 hours , didn’t have an appointment ! The service was great at the reception Fatima was really helpful and kind , and the doctor , was really nice , patient, my kids loved her ! ❤️🙏😊 ! Thank you Dr. Roxane Santiago MD

Never ever had a problem they are fast at what they do and I always leave having all my questions answered. The girls at the front are always super friendly.

I love the doctors, I stay here for them cause they are wonderful and amazing. The check in process however is a pain. They ask you to show up 15 minutes prior to your appt, which I always do but many times I have to wait an additional 15-30 minutes just to check us in and than that pushes your appt time later. . Also when you call to make an appt (currently been on hold 16 mins and counting) be prepared for it to take anywhere from 10 to 30 minutes on hold before someone comes on the line. If they could fix the check in process and phone appt wait time, I would for sure give 5 stars.

A Family Favorite. Thank God For Dr. Kornriech

I had this clinic for myself had a baby and now I’m taking him here it’s amazing I love it they always work fast and are very attentive

This place is so sloppy! Please just save yourself the hassle of going somewhere so ghetto. 7-8 time out of 10 you will be left waiting a hour or more to be seen. So for that reason I showed up at 10:35 am to be seen and the appointment was at 11:20am. I was finally checked into the room at 11:50am. Its now 12:10pm and im still waiting for the doctor. The Doctor I was supposed to see was Dr. Azimi but she was behind by 30+ minutes. So they switched me to Dr. Durango when i was still in the waiting room after my scheduled appointment time(11:20am) by 11:40am. Waited in the room for Dr. Durango in the room until 12:10pm. Then finally seen by Dr. Jolli at 12:15pm. This has been a trend and im calling management.

I absolutly love CPMG!!The Doctors are very caring and patient, Nurses and supporting staff are wonderfull, sweet and very loving. All the ladies in the front desk deliver honest wait time, are very professional, kind and ALWAYS willing to help with a big smile. I highly recomend thus nefical institution, I cant see my boys anywhere else, particularly my special needs son!

I love this clinicLove the doctorsLove that theres never a long waitLove the after care hoursLove love love everything !I recommend this clinic to everyone I know

Unprofessional. Rude. Rushed. Dont even bother calling in, they wont answer your call. Ive been trying to reach them for over 40 minutes. They sent my daughters prescription to CVS and they dont take tricare. Ive been trying to have them transfer it to another pharmacy and cant reach them. So frustrating. Ive been to multiple CPCMD in the souther CA area and this is by far the worst! Dont even bother!! I wish I could give them 0 stars.

Ive been waiting for like 40 minutes on hold and when they answered they just said hello and hang up on it without waiting for me to answer back! So rude.

Love the All the staff always greet you with courtesy and a smile!! Dr’s are awsome!!!

Concerned, nice, and cooperative nurses and staff.

Fast efficient service!

Thanks!

The staff are not friendly, it seems that they do not like their work, especially the ones in front of you and the one that happens to you 😡