My wife had an out patient surgery yesterday and everyone was just so nice to us. They made sure we had everything we needed. God Bless all the good people who helped us yesterday and I pray they all stay well in this terrible time of our history.

I recommend no one to come here. I’m not going to lie, when they call you to check you out is really fast it’s good process. But they seem so rude like they service is absolutely horrible . They seem like they have a attitude with you they don’t say have a nice day or anything they are just not the type of people I would come back to.

I will never come here again!!Not clean people.Be careful coming to this hospital!!!!You might leave here sick!!COVID-19 is real and this hospital is making a mock of it! Staff is not properly thoroughly cleaning this hospital. Elevators in parking garage are completely nasty. Hand sanitizer stations have not been wiped in awhile. Waiting rooms seats and tables are dirty. Partition glass to speak to staff is dirty.Beware and bring your own sanitation goods.

The worst treatment ever. I came into the ER with a Torn pectoral muscle ( in which I knew) and they misdiagnosed me as a torn rotator cuff! I was there for 10 hours and they took my X-Ray 3 times!!!! If they didn’t know that they were doing they just needed to say that! Wasted 10 hours there!!! Even the check in reception was rude to other people that needed attention! And The doctor at night isn’t very attentive at all! So avoid going at night if you can’t avoid it all together! Multiple patients were complaining and it wasn’t even a lot of people in the ER last night/ this morning!

The service is a little slow. Wait time to see a doctor or any procedure may take almost between 60-90 minutes

They dont answer the lhone when you trying to schedule for appointments. Answer the phone.

This place is so Sad they dont even answer the phone they might as well close down. Terrible service

Unprofessional they never answer their phones and when they do they transfer without asking to whom you would like to be transferred to been trying to get test results for almost about a year

EVERYONE IS SIMPLE RUDE AND ALWAYS GOT AN ATTITUDE

I brought my aunt in to get a vaccine and I saw only two young black women working giving vaccine 2 other ladies checking people in. One worker was sitting on his phone half sleep. I think his name was August or Austin. I remember him from the last time i came to get my vaccine he talks too much and blurts out too much of his personal information to patients. This guy thinks he knows everything about the vaccine you cant give people incorrect information. He even said he has only been a nurse for 8 months. Thats a shame I know that you cant even travel as a nurse without having a year or more of experience.

They make you show up 6 hours early for nothing!!!! I hate this place

I had an oral surgery here today 09/18/2020.I had a great experience, the staff was super friendly, super clean hospital, and very professional staff/nurses. Thank you to my surgeon, Dr. Shah. I’m feeling so much better after my surgery. Would definitely recommend this hospital.

My experience here was really horrible the case manager carl was not helpful he was extremely rude to me I wanted to cry. Also the phlebotmist the skinny black lady was really mean and had a bad attitude with me for no reason at all she attacked me I hope their boss read this because Im going to write a bad review everyday if they dont.! The doctor Wyatt just wrote me off as well she wasnt trying to listen to my problems I felt my voice was invalid there and I left very angry can management please talk to these people please

I went in today with my little sister to get her shots and they told me in front of everyone to take off my mask and wear the one they want to give me. Hospital with higher risk of Covid and they wanted me to take off the mask i got from work which is a nursing home and way more effective than a big loose mask they gave to me.Telling me i cant get on the elevator unless I change it in front of people. Please let that make sense

Horrible experience. Went in because I was in labor & original hospital was too far away. Tried to strip my clothes with my curtain fully open, random men walking around. They kept sayin they dnt deliver babies yet they wanted to deliver my baby so badly. Got my name wrong & put in ma chart I am a diabetic which is not true. Very unprofessional & unorganized. Just horrible

The entire staff at Provident Hospital was EXCEPTIONAL including Plastic surgeon, Dr. Matthew E. Doscher. I have never been treated better at any care facility! The staff was very caring, friendly, and warm. Everyone handled me with kindness and so much love. They explained everything that would be happening and they consistently checked on me to make sure I was as comfortable before and after my surgery as possible. Hands down a FIVE star outpatient care facility.I was scheduled for a consult by Stroger Hospital’s ER and later seen by Plastic surgeon Dr. Matthew E. Doscher who did an AMAZING job with the surgery on my left hand over at Provident Hospital. The break was bad enough to require surgery for fixation and he made a small incision over my fifth metacarpal as well as inserted two pins into my fourth and fifth metacarpal. The incision healed so well after my stitches were removed with the least bit of scarring (barely a scar at all). It looks amazing. In a few weeks or months, my hand won’t even look like it was ever broken let alone that a surgery was performed on it. You are definitely in great hands if you have Dr. Doscher performing surgery on you! I was very nervous, but I am so glad he was the person who got my hand all fixed up. My hand mobility is wonderful, no swelling, and no pain! I am THRILLED! 😁🙏🏽💖

Thank you for letting me come to such a beautiful event. I had an amazing experience here such a knowledgeable staff and wonderful patients here. Our association that has been connected with this hospital has been a pleasure. Wonderful atmosphere.

Been going there most of my Adult life.

What is the purpose for an emergency room in a hospital when they have you sitting for hours before you see a doctor. It’s Sad people can get sick waiting in to be seen. Needs to do better

Very helpful

This has only been my primary care for 2 months and I can’t wait to find another hospital .i was told 3 weeks ago that I would receive a call to schedule an in person appointment and have not heard from anyone since . I called back and was told rudely that the doctor would call me when you they can get to me . The lack of care from a place thats supposed to be a hospital is really sad

Brilliant !As a visitor to Chicago with a relatively minor emergency, I could not have felt more welcomed. Every member of staff who helped me or who simply walked by me was focused on giving and caring. With humour !!! - it reminded me of the story of the NASA janitor whose job was ‘to put people on the moon’ !In The Provident, everybody was working to help every patient feel comfortable and to recover.Thank you, the team at The Provident.Rhydian

Only come here if you have 10-12 hours to wait. They allow people with active Influenza to sit in the waiting room. The staff are very unprofessional and ghetto especially the house Administrator on 2/25/2020 11:30pm. 1 star is too much for this establishment. DOES NOT RECOMMEND!

Oh my! This hospital has come a very long way! It is peaceful now! The emergency waiting room is less congested.

Pharmacist unprofessional nurses unprofessional clinic unprofessional I Will not go back to this hospital !!!

I only went to this hospital because of the feedback on here. I must say I was impressed with the staff. I go back in the morning for a follow up and may need surgery on Friday. Well see how my experience with that goes! Im optimistic that itll be comforting. I brought my two daughters with me too and the nurse gave them sandwiches, Graham crackers, and juice.

Very poor nursing care!Help the people, stop being distant, try words of comfort.Lend a helping hand, thats what, we people of healthcare do!My aunt fractured her shoulder, came here for a check on it, Nurse couldnt help here remove her sling!?I was here 4 years ago, same treatment, I was in so much pain, no extending hand from the nurse to help onto the bed, undress, or even a shoe off!I did my best.When my (Love) aunt problem accurred, I had to write this note!*4 years late, from my experienceNurses help the people, theyre there because they need you!

This hospital should be closed down. The staff is rude and very unprofessional. One of the main doors to the emergency room is broke and can’t close, it feels like 35 degrees inside here, the security guard said the door has been broke for a week, I guess it’s not a priority. Came in for one thing a left feeling like I have the flu. If I could rate them a half of a star I would and that would still be too much.

This hospital should be shut down. They told me I had the flu when I had strep throat. They are so quick to just throw out of the emergency room without actually helping you. They will send you home dying. When I went back to get treated for for strep they didn’t even give me an anitibiotic shot. The doctors are horrible the nurses think they know it all. I wouldn’t come back to this hospital if my life depended on it.

I gave birth to all three of my kids at this hospital and I had a lovely experience each time. I had my own room, but back when I had my kids they made you pay to watch tv lol. But I’m glad I chose this hospital to have all three of my beautiful daughters at.

Take a year for referral appointment and ride , and the dont send notice of the appointment they are no good . Dr tingfang it is the best but shi had no support from staff

I call to make appointment, first I waited on the line for at 7 minutes than when someone picked up the phone their wasn’t any kind of greeting just what you want. Then when I thought a person was going to talk to a live person a recording gave me another number to dial and something else with no repeat and hung up. Bad operator Bad customers service.

Have nothing but good things to say for both emergency care and regular visits. Staff always courtesy and informative. In emergency room, they explained why I had to wait, and they were courtesy when I complained about the wait. Adequate and professional care given each and every time. Good listeners, too. Even the billing department is kind and courteous.

Came for a colonoscopy that 7 hours.This hospital, in out patient ,floor 3 ,room 3020,was the worst service Ive seen yet!We were 3rd to arrive and last to leave. The staff left before we did and gave us so much false information it was ridiculous. I would avoid this horrible place for small procedures. Staff was loud and rude as well, and called police when the same treatment was given to them. If someone is rite when they tell u about yourself nurse,be quiet ,take it and do better. The arguement I witnessed today between the nurse and customer was unnecessary, very unpleasant and could have been avoided. Will never come back if I can help it. I hope the service gets better,life is to short.

I love going there because you can watch 👁 📺 tv. The only thing that I 😡 hate is that I have to sit 💺 there all 🎂 day until they decide to call 📲 you. Even though they sitting around and they are not doing anything but sitting there ant doing nother

This is a great hospital..... I went there because I had a pain in my stomach only to learn my appendix was about to burst.......the doctor I saw said I got there just in time otherwise I would have had serious problems.....had me sign some papers and operated on me within the hour.....Put me in a air conditioned private room for a few days to recover and when I woke up the pain was gone. Ill go there before I deal with the foolishness at the County hospital...... They are top notch in my book and I wouldnt hesitate to go back......the only thing you gotta deal with is the area and lack of parking........if u can get past that its a great hospital with caring doctors that have great bedside manners!!

I was with my wife at the emergency room. My wife told some Asian nurse that she was 10 weeks pregnant and she was bleeding.The Asian nurse didn’t believe my wife that she was pregnant because she said that she didn’t look pregnant. She told her to take a pregnancy test. My called the hospital and found out the most obvious result that she was pregnant.I’m calling corporate for neglect and not treating my wife and filing a law suit on the nurse we are getting our lawyer ready

Well ive never had a problem since i been coming to this hospital i use to have to wait for long hours other than that that was the only issue they were very nice they have gotten better over the years with the waiting issue and they still are nice they got me in and out staff were polite and not mean

I just had the most wonderful experience going to provident emergency room. I was nervous that Id be in there for hours but we were out and had been seen in less than an hour. Nurse Owens was an angel, very upfront, and honest and we appreciate her...

Idk how yall services are. but I work for health care. and this is the worse place to ever call. the wait times are seriously enraging of how long they are. and I have to call EVERYDAY. so I get pretty frustrated having to be on hold for over 45 mins EVERYDAY . FOR A HOSPITAL. hire more staff or coordinate better. or something. just pitiful excuse.

I went with my sister for an appointment. We arrived on time at 2:30p. She was sent to the ER at about 3:30p, for one other test, an ultrasound test. We are still here coming to you live at 9:32pm on 03/28/2018. Now dont get me wrong, the staff is professional, but they the hospital as a whole, is slow as hech. Like I said we are still here, waiting for her discharge and pic line removal. I told them that she was diabetic and had to have her medicine, could they please hurry up. We are still here. This hospital is not even the very large Stroger, its just an extension. But, they behave in the same pattern as there sister hospital.

Went to emergency room at Provident because of chest pains. Triage nurses were wonderful and caring. Doctor sent my prescriptions to the pharmacy across the street and after waiting for about an hour I picked them up. Cook Countys clinics and pharmacys are very busy places and the staff works very hard to care for patients. My experience at Provident Hospital was so much better than Stroger. Thank goodness for Provident and their staff, wonderful caring people.We are lucky to have Provident Hospital in the neighborhood.

The operators are nasty and unprofessional. Its just like they were never trained. They answer the phone when they feel like it. The man who I attempted to speak to, cut me off and transferred me to a department before I finished my question. I would never recommend anyone go there. EVER.

This was actually the hospital I was born in! Its a really great hospital, and they took really good adequate care of my mother. This hospital is special to me because of the history behind it. Me being 13 I know well that this hospital is the best!

The 4 Men Only Health & Wellness Fair at: Provident Hospital of Cook County is not Free on Saturday April 27, 2019 at: 11:00am - 3:00pm its a Fraud. They will bill your Hospital Insurance if you dont have any Hospital Insurance you are responsible for the bill this could ruin your credit. So dont be a victim to this event I went last year. Provident Hospital of Cook County they submitted a bill to my Insurance Company which in fact my Insurance Company paid the bill my insurance company call me on the phone and ask me did they perform the services I told them yes they did. So they said there paying them for the services they perform on me they told me last year that it was free they lied to me and that there was not going to bill my Insurance company but they bill them the full amount. If you need these services call your primary doctor so he or she can order you these test. Your primary doctor knows about your Health Condition better than Provident Hospital of Cook County. I highly recommend men not to attend this 4 Men only Health & Wellness Fair this event is not Free its a scam and RIP off I give it a 1 star rating posted this on your Instagram, Facebook page and Twitter page

Yo I was born here!! Shout out to yall for helping with a successful delivery. We out here!

The staff is really friendly and kind. I went about 7am I was out by 11ish am. I think the care was as good or better than any other hospital. For a county facility it was actually pretty good. BUT .......the young nurse did attempt to give me meds that she wasnt supposed to, so always question what they are doing and why. If I hadnt asked questions I would have been given antibiotics that were not for me. So that could have been a problem.

This place is terrible. I love my doctor I hate their nurses. Especially Jasmine in the clinic she has no bed side manners. You cant ask questions you just have to take their bad service and the mess they try and pump you with. Ridiculous. I cant stand this place. Youre dealing with people health be better.

Hands down - the best ER treatment Ive ever received. I was having an asthma attack and the ladies of the ER and triage staff were the most responsive and professional Ive encountered in my adult life.

Great patient care. On time appts. In & out in record time.Doctors are great. I had all my psych needs taken care of and then some.

The psychology department is very good and offers DBT group therapy which is very helpful. went to the er once for suicidal ideation and had to get my blood drawn and was having a panic attack because of my fear of needles and the doctor (an older african lady) got mad at me for being afraid, shamed me for my self harm, and said that my mental illness was bc i lacked god in my life and lectured me about finding god. would appreciate it if religion wasnt shoved down my throat and shamed for being non-religious while im having a mental health crisis thanks. that doctor should be educated on how to treat people with mental illness, the disconnect between the good care received by the psychology department and her was shocking. i felt treated with very little respect and she became frustrated and injured my arm when she drew blood while i was panicking. she should not be treating patients if she doesnt have empathy and patience.shes my only complaint. the rest of the hospital is great.

Clean hospital, nurses and staff are nice but I waited almost 3 hours to be seen l.

Great staff came in er at 910 am on a sunday for servere leg pain and cramps was out by 11am and staff was great had to get a shut where the sun dont shine thou. At least the nurse was gentle!

The Staff was great that was on duty....Perhaps they were over worked as in many hospitals. The hospital needs upgrades and expansion. God Bless!

I went to a free std clinic didnt took me 2 hours and i got my result back but i went to this hopistal and 3 hours later im still waiting to see a doctor for my fracture ankle like i was passing out and starving. I think they need to work on how fast and good they work and i left without seing a doctor. Too much long wait time

Dr Bruck do a good job on your feet.

I was born here. It was cool. They’re nice people.

I had same day surgery, and the staff was excellent.

Horrible experience, one of the worst E.R. visits. Staff was rude and unattentive, very little interaction with a doctor or communication about test results. Poor to almost no pain management. Bled all over when I.V. was removed because nurse didnt hold proper pressure, and then tried to blame us for it. Staff was loud and not conscious of patients needing quiet and rest.

3 hours and still waiting to be seeing by Dr.The receptionist said its a system that takes in to consideration every ones unique situation🤔

I am 17 and was born here my older brother is 19 and was born here too they took good care of my mom thankyou

Been here in terrible pain since 9 pm not a busy night was told 2 ppl ahead of me Nd still haven’t been called to the back it’s now 2 am I feel like I’m dying Nd no one cares

Very immaculate hospital. Its part of the Cook County Health and Hospital System.

Wonderful facility w/ amazing staff... The residents of Cook Co. are lucky to have this facility in their choices for their health care needs

Worst ER I ever in life been to the triage nurse didnt want to hear my chief of complaint didnt let me finish telling her my medicine that I was taking at the time she just said go wait and listen for your name I never in life had someone make me feel bad about myself as she did no good customer services skills at all as I sit there the young man besides me was very irritated because he said he had been there sense 1pm today and it was already 6pm complaints of chest pains i thought to myself if hes been here for this long what makes me want to get care here.

I had my 1st baby there and my experience was nice,the stay was great the nurses was a little slow but this hospital has changed tremendously from what/how it use to be.

Hands down the worst hospital experience ever!!!!! Went here for a simple doc appt at 1:30pm... it is now 5:30pm and I’m still here!!!!!!! Go anywhere else just not here!!! Very dirty and unprofessional!!!!!!!!

They never answer there phones just crazy

Good workers very helping

I was so disgusted with the dirtiness of the hospital the unprofessionalism is crazy even the doctors talk to you with no respect I went there recently I was referred to by a friend but never again will I step foot in that hospital they even lied on my discharge papers stating that they had filled me a prescription and did certain type of test that was never performed on me yet when I called I got yelled out by dr. Wayne in the emergency department I even called and spoke with a charge nurse who basically stated that dr. Wayne had gave me false information about my prescription and the way it had to be filled he assured me that I could not use any other Pharmacy but theyre pharmacy located in the hospital which I knew was not true

Horrible Unprofessional Takes Extremely To Long. Set and Waited For 6 1/2 Hours and Left From Not Being Seen. An The Workers Is Horrible and Seem Not To Know Nothing About Nothing.

I love this hosptial is the best in chicago out of the county health systems.

I was here on may 31 2019 and I was in the er for more than 4 hours and it was only 5 people there no one got called during that time terrible service and for the record they should offer more than the penicillin shot Im allergic to that so for patients that need a shot they should have a alternative antibiotic sad

Worst experience ever in my life I myself worked in few different ERs and can compare but this was one of the worsest experienced ever!! I came here in excruciating pain because of my kidney stone. Triage nurse trated me like I was some kind of a junkie who came in for a fix. When I was brought to the back I was seen by a Resident (that looked like he doesnt know what he was doing) not even a Doctor and ordered pain meds for me that didnt do anything for me and they didnt even want to give me a hot pack (not talking about stronger pain meds) stating that it needs to be ordered which is not true... I could hear discussing them my situatiuon and saying that I dont have a kidney stone although I was diagnosed with them before. So after about 2 hours torturing me there they transferred me to Stroger where they found a 7mm kidney stone!!!!

THESE NURSES NEED TO HURRY UP! becuase We doin THEM a favor!! I Gotta get outta here- The nurse taking care of my wifeWhile hollaring, and I MEAN HOLLARING...SUPER LOUD, the same nurse was yelling about my wife NOT being stable enough to come up to the room and should have remained downstares in the surgery area. And how SHE was not going to be held responsible if something bad happened to my wife..And after the African workers were trying to Calm the Black american nurse, She started saying..IM SORRY FOR YELLING BUT I NEED YALL TO PUT IT ALL IN WRITING...YALL WANNA REPORT ME, THEN YALL NEED TO DO WHAT YALL NEED TO DO still yelling. She stated the ROOM of the patient they were talking about...IT WAS MY WIFES ROOM...the guy comes into the hallwhere i was, and sees Im listening to the whole thing..Then says, oh they were not talking about your wife- THERE IS ONLY ONE PERSON IN THE ROOM..MY WIFE!!! She had surgery that was to take only 4 hrs, but began bleeding, after the dr told me she assured the anastesiologist she would not. The dr told me that she would now be put in recovery.TWO HOURS LATER...no wife...the security guards actually came up to the hall way to bother me asking..sir may i help you? ---IM HERE WAITING FOR MY WIFE......shes STILL HERE? I said is that unusual? he said YES, usually everyone is GONE by now, or in a room. SO EVEN HE, A GUARD saw there was something wrong....But i was played like it was all good. MAKE NO MISTAKE, it will not end here.

The best and fastest ER treatment ever

Came in with my fiancé waited over 3 hours to see a Doctor, The window slammed on his finger and split his finger tip. Ridiculous,

It was horrible, I sat waiting for over 5 hours. I tried to ask security and the triage nurse how much longer and they were rude. This place is awful.

Best treatment ever...

Ok dont really care for the people not very kind

Slow service rude staff waited for 6 hours hospital was very dirty

Have not seen my primary doctor but one time always have a emergency when its time for her to see me

Yvette is so rude.

The emergency room is very seldon crowded. And they always give me the right medicine.

I been in the waiting room since 4 am its 7 am and im still waiting to see a doctor to top it off its people been here since 7pm and they havent seen a doctor im very disappointed with this hospital👎👎👎👎👎👎👎👎👎

This hospital was by far the worst hospital EVER!!! Worst experience Ive ever had.

I have a good experience every time I go to Provident.

This is one of the worst hospitals I ever been to you wait 3hr just to see a doctor.

Im a regular patient.Like family, it is my medical home. Check it out ☺

Waiting time was unbearable and not many patients 1 person called every 1/2 hr

Very poor service during over night hours dealing with a lot of doctors calling off from work and more patients have to wait for hours to get called on into the next day need to get it together

This place is HORRIBLE , trash all over the floors in the bathroom , it takes hours just to get called, homeless men come in and lounge around the waiting area, its cold as hell, the seats look like prison seats, and the staff has horrible attitudes

Everything was fast for me .

Got a bruise after the nurse gave me an iv!

Ive been here for nine hours resting may have cancer.

They take too long to answer patients

Worst worst worst

4 hour wait time at the ER.

Great Doctors and staff

Nice