I wish I could give a better review. I started the process in May 2019 with Dr Jeelani which is great and the only reason why I am still going through this process with Vios.The appointments are easy to get, but the communication is not great. Everything is done via the portal and if you fail to read it you could be in trouble very quickly. I asked to get a phone call instead of an email via the portal.I also had a bad experience with one of the nurses: Lacy, she was rude and missed informed me about a 3rd shot I need to take. I asked to get a new nurse and things improved. Until.. I was not getting a call with my results and I didn’t even know if I needed to trigger that night, so I called several times to try to talk to a nurse with no luck. The receptionist: Ally was super rude. I agree with other reviews that some of their personal don’t really understand or realize the amount of stress that patients go through with this process.After 4pm if you missed their call you have no way to call back or get someone on the phone because they close to the public.I have not gotten my retrieval yet, but this is what I have experienced so far.

Very nice office. Doctor Beltsos is available if you need to talk to her. Great expertise.

We know dr Beltsos for a long time and i have to say she is a great doctor and a great person, she is the best ever!

Worst experience. They dont know their job! Stay away

ZERO ⭐ DISASTER official they want just money.We started our fertility treatment at VIOS. Horrible experience! Nurses (I dealt with) were incompetent and some were very rude.