Please do not take your kids to this place, the worst customer service ever. These ppl need to learn how to smile and show good attitude so kids would feel more comfortable.Dr Kaufman please stop giving toys to kids and then take them away from them, my poor daughter thought he was giving her this little animals, she was happy and then he took them away, you should of seen her face...We were told to wait outside for 30 min, instead we waited 50 minutes.Just not happy about this visit...

Dr Kaufman was excellent! My daughter was struggling with double vision, she went ahead with eye muscle surgery and it was a success! Dr Kaufman was very nice, patient and answered all our questions. Julie, the office manager was excellent I’m dealing with all our insurance matters. Great practice! I highly recommend them!

Went to this Dr. For my 4 year old daughter. He was rude and very dismissive of my concerns about her eyes. After waiting for a long period he rushed through my appointment and provided no information on what he was doing or to make my child feel comfortable during the exam. I then expressed my concern about how strong her prescription was and can someone become dependent on their glasses considering she was so young....maybe this was a dumb question but Im not an optimoligist Im actually a speech therapist. He told me word for word, become dependent....glasses are not heroin! Yes he said glasses are not heroin! I felt ignorant and disrespected!! How dare he compare drug usage to a question I had about a prescription. He was rude and pompous! NEVER AGAIN!!!!

Waited 20 minutes to be called back. His bedside manner was lacking consideration for time management and his approach with my 11 year old was not met with compassion with the concerns my son had when he would put different tools right in front of his eyes. Kids just have questions that need to be answered so they can be at ease. Thats how you build trust. He gave little warning to spritzing him (even though he said they were eye drops) for dilation. After that, we went back to the waiting room for 30 minutes. which turned into 45 minutes. Again, no regard for time management. My sons eyes were sensitive after being dilated, but when my son would tell him how much the light hurt, he just told my son that hes fine and its just a flash light. Dismissive. Very dismissive. I left (with his prescription) and got home and realized they didnt write the PD. Thats normal. No place does.You have to ask for it. Places either fight to give it to me or nave no issue giving it to me. Its a mixed bag. Well, I called Kaufmans office and they refused to give it to me. I asked to speak to Kaufman about it. He also refused to give it to me. He told me that its just not something that they write down. Even though I know they did it. I mentioned that to him and he confirmed that yes, they do it, but (again) that they dont write it down. And he was laughing about this (apparent) absurd request I was making. He mentioned that if I asked him how tall my son is, then he wouldnt know. I dont see the correlation between that and his PD at all. I told him I know my rights and that I will report him. He told me to go ahead and then he hung up on me. I just want anyone to see this to beware of the lack of professionalism and bedside manner.

EXTREMELY unprofessional and pompous! I waited 45 minutes for him to finish an extremely inappropriate personal conversation with a woman about his wife and her family. He did in front of me even, and he had other patients waiting. He made me late to my next doctor’s appointment, so I had to reschedule that. When I asked him, “Why would you have such a personal conversation for so long when you have patients waiting?” He said, “I don’t know what you’re looking for, but I will not negotiate with you. I can’t help you if you can’t get past your personal problems.” He is very unprofessional and his whole manner was tacky. In the end he offered nothing of medical value to me at all. The whole experience was an exercise in futility. If I could give him less than a half a star I would.

I am over-satisfied with the services both Dr. Kaufman and his staff (especially July) provided us. They both were very kind and informative. I have not met with any other medical professional as July, who has put tremendous time and effort to support us getting the right referral for my daughters surgery. She made numerous calls to keep me posted. Thanks a billion.

Dr. Knaufman has been my sons doctor since he was five years old when we were living in North Carolina. He’s now. 22 and headed to Law School at UNiversity of Wisconsin-Madison.

This Dr. is an absolute God Send!!! After seeing another pediatric specialist for 2 years my daughter made the switch to Dr. Kaufman and it was the best decision she could have made! My granddaughter had surgery on her eyes today at Advocate Masonic and Dr. Kaufman did an amazing job. Her eyes looks absolutely BEAUTIFUL! Words cant Express how grateful we are.

Don’t judge by negative reviews. Have patience when you come here!! Dr. Kaufman is wonderful! He caught my 1yr old daughters tumor in her right eye right away. Within 10 days of seeing him she had surgery and had the tumor taken out, that was 4 years ago. If he didn’t catch it when he did, God knows what would of happened! He is a very good dr. Not much of a sense of humor but he is wonderful and patient with kids and parents. I do have to agree the staff is unfriendly but I’m sure they deal with a lot.

Dr Kaufman is not the welcoming doctor you’d expect but his work is Phenomenal!!! It’s brcause of him & his treatments that my son can see. I’ve been with him since my Son was a year and a half and now he is 10 years old. My sons Eye prescription has even came down over the years. Thanks for all you do Dr. Kaufman especially for the kids, they have now a bright and clear future because of you!

I have been a doctor for 26 years and in my opinion Dr Kaufmans bedside manner ranks among the worse I have seen. I took my son to see Dr Kaufman today. He walked in the room and did not even bother to introduce himself to my wife and I . No hello upon entering the room just.referred to my son by his first name and told him to sit in the exam chair... he told. my son he needed to wash his eyes and then abruptly sprayed medication in his eyes to. dilate his eyes ...I tried to explain. to him my sons chief complaint but he cut me off. mid sentence. after I indicated my son was in the office for excessive blinking .. stating: you need not say more. I found office dirty and office staff cold and distant. I will never go back to this office again . I will be following up a Laurie Children Hospital Chicago ( where I wanted to go originally but appointment not until September 2017 .. wanted to get things checked quicker to be sure there was not a serious problem)

I am very happy that I brought my son Liam here for a second opinion! Dr. Kaufman is great and Im happy I was recommended here by my family.

The doctors are wonderful and great with kids. The waiting area is welcoming to children and families. Unfortunately the staff is very indifferent and rude. They act as if they are doing us the patient a favor. Wish they would more welcoming to their world. 😇

Not recommended to come here if you are doing this for your child. The staff and doctor was very rude, keeping me at thought if this is safe at all. I drove an hour drive from my home due to not living in the City anymore, putting full ended trust towards these peopleAfter getting ready, unexpected traffic struck with a lot of traffic towards the highway due to accidents. This was for my one year old son, who needed a check-up for his eyes. We explained to the staff that the traffic held us back, holding us at our wits, they declined us with a heartless feeling. The staff made it seem rather more of a business out of Children instead of actually trying to help them with real feeling towards them. Please do *not* go here.

If I can give them 0 stars I would. I can never get through. I’ve left two voicemails over the course of two weeks (aside from calls that went unanswered) and never got a call back. I finally reached someone this morning who rudely said call back Monday. I explained, I haven’t been able to reach anyone and she just replied call back Monday. Well thanks, I’ll take my child tonsomeone who cares about patients.

Never had an issue! Best dr and used to be my eye dr and now is my sons! Best hands down n thankful for a great Dr

Dr. Kaufman is a great doctor!!! He does his job , he is very thorough . I brought all my kids to him to have their vision checked!

Intelligent and knows his craft well.

I will never go there again because they are not professional

Waiting time is long, not welcoming stuff but Dr. Kaufman knows everything about eyes. If you ever have any concerns just go to this place. We came from Rockford as in here we dont have quality eye doctor as Dr. Kaufman.

Good

Long waiting

Doctor Kaufman. for me some of the best. I recommend it very professional