THIS CREDIT UNION IS NOT slowly going down the drain ITS ALREADY GONE. I refinanced TWO cars and obtained a loan with them. I paid each one ON TIME and NEVER MISSED A PAYMENT. I applied for another loan after completely paying for the last one. A week went by and no call, no email. I called after a week and a half to get a status and they said they would call me. NO CALL. I emailed James who works in the Loans Department and he finally told me that my application was denied automatically by the system and that he was going to look at it. Another week went by and NO CALL, NO EMAIL. I emailed James and he almost immediately told me that theres nothing he can do. WHAT A JOKE. THEY HAVE NO RESPECT FOR THEIR MEMBERS AND NO COMMUNICATION SKILLS.

***Update***Management team reached out to us right away and cleared everything for me and my mother in-law. There was definitely a confusion and with everything cleared up, we are really happy that we came to First Financial Credit Union. I would suggest asking questions no matter how uncomfortable it can be sometimes. I am glad there was someone there that speaks Spanish that explained to my mother in-law a second time.***Update***I spoke to a rep via Phone letting them know that my mother-in-law wants to open a secured Credit Card, and they gave her something else. Over the phone, they told us that there are Spanish reps that will be able to help her with the language. This is unbelievable!

Ive been a member for several years they are so friendly great staff

Very pleased with this credit union....dont live that close to the branches but I receive EXCELLENT CUSTOMER SERVICE on the phone...

Great credit union.

Not at all organized place! I wanted to apply for car refi loan. Called them, they got all my info, told me to apply online, which I did. They ran my credit score (north of 800) and then never called me. After leaving voicemails I finally got someone on the phone to tell me that even though everything looks great with the credit application, I can not be approved because I dont live in their area... something they could have done during the first call and save everyone a bunch of time and hitting me with a credit check

Great customer service

Great bank! The only bank that trusted me with a loan. Will never go anywhere else now. These guys are solid. Employees are all great, too!

As others have mentioned, FFCU is slowly going down the drain. Every time I walk-in to either branch, there is always a new employee.... Why are all the seasoned employees leaving???? Its so frustrating when a new employee doesnt know how to process a simple transaction! I used to love transacting when all of the older staff worked there, now it just SUCKS! Good luck trying to get someone on the phone, YOU WILL BE ON HOLD FOR HOURS! The customer service is mediocre however, I blame management as this is their responsibility. Their mobile application is horrendous and their website is TERRIBLE. Nonetheless, if you want to join a credit union that is stuck in the old ages, then join FFCU!

Many people would choose a credit union to have a more personalized banking experience, tailored to help you achieve financial wellness- something that would not be received at a traditional commercial bank. However, do not bank at First Financial credit union if that is what you are looking for. Sadly, we have banked with FFCU for over 8 years and I must say that we will soon change establishments.We must wait on hold endlessly to speak with anyone. Oftentimes, they dont even answer the phone. Furthermore, the representatives are rude and accusatory. Additionally, it is impossible to reach anyone between 1p Saturday afternoon to Monday 9am. Also, we must incur atm fees due to the lack of associated atms and mobile deposit isnt available.This bank lacks all modern conveniences.

Great customer service, they go above and beyond to assist their members!

FFCU is an absolutely amazing Credit Union! I have previously done an auto loan refinance, and now a new car loan with them and the experience has been fantastic! Their team is extremely friendly and helpful, they respond quickly to calls and emails, and theyve made both processes quick and painless. Most importantly, I ended up with a smokin hot rate both times! I cant say enough good about FFCU... if you arent a member yet, what are you waiting for???

The one and only best credit union. Great customer service

Mistake doing business with them again.

This bank does not function with cash app, robinhood app, basically anything modern.

This is one bank that I know that will work with you financially to help you reach your goals.

Worst website. Worst Customer Service (unless you enjoy waiting on hold for an eternity). Everything seems to be WAY harder than it needs to be.

Such a nice bank and customer friendly.

Customer service is based on race and nothing more.

Why does it take customer service so long to answer the phone?

What has happened? ...

A bank you can count on...

I have 15 years of being linked to firstfcu, and I have always obtained financial aid; Thanks to them I managed to get ahead.