Crossroads has been a great help during a difficult time. The team went above and beyond anything I had expected with my mother despite all of the challenges over the past year.

Horrible place his nurse wound up being a backstabbing you know what. They dont provide any care except for med refills. When you ask questions they dont have answers. They are late to arrive when you call their emergency number. I would never go through this again. They dont have anyone to physically help or give you a small break I took care of my husband the entire time

Horrible place. They had turn over after turn over of staff. Difficult to reach people and the company was late at getting out to our home for visits or not even coming at all. Staff reported they had been short people because they all left because of the leadership. Stay away. This place is a joke. Stay away. We switch hospice company’s and it was night and day.

We had a poor experience with Crossroads. They were unresponsive and late to scheduled appointments. I expected better customer service for a group working with families at such a vulnerable time in their lives.

We have been coordinating hospice care for our clients through crossroads for over 2 years. The staff at crossroads has truly provided piece of mind for the clients they have served. Crossroads offers music therapy as well as their gift of a day program which sets them apart from other hospice companies. If you know someone who is looking for a hospice company in the west county area that goes above and beyond for their clients, I would highly recommend crossroads hospice!

Wow, Crossroads is an amazing organization. The care received by my mother was beyond our expectations. The nursing staff treated my mom with dignity and with kindness. The staff was professional and informative too which was so helpful during this difficult time. The family was treated with the same respect and dignity. The nurses educated us, gave our mother so much love and care we were blown away. The end of life is never something we want to deal with or have to think about but Crossroads gave us the right information and the right time. They gave our Mom what she needed, when she needed it at the end of her life.Thank you Crossroads!

Responsive, supportive and comforting during a difficult time. Im glad we chose them. They did so much for our family and it was more than just a job to them. Grateful.

Im a nurse in LTC and have interacted with many great hospice companies. Crossroads Hospice is above and beyond exceptional! The nurses and aides that I have worked with were wonderful and have a great deal of compassion for what they do! I highly recommend Crossroads Hospice.

They did an exceptional job with my mother in law in 2018, I would recommend them to anyone.

Passionate employees who share their kindness with those they care for. Thanks for all you do!

This is a horrible organization. On Sunday (4/8), they had a nurse visit and said my father would pass overnight. Crossroads increased visits to everyday. He wasn’t able to eat anything in weeks and was drinking 6 ounces of liquid - if that much each day.On Monday, he was more responsive, but still unable to move on his own. We asked for a hospital bed - because it is impossible to sit him up in the master bedroom for him to take medication. It was again a completely new nurse that we had NEVER met before. The nurse Katie called her manager, Kim and told Kim we were requesting a bed. Kim screamed WHAT!? She screamed so loud we could hear it through the cell phone of the nurse. CROSSROADS HESITATED ORDERING/BRINGING OUT THE BED BECAUSE THEY SAID IT WOULDN’T BE “WORTH IT TO BRING IT OUT”. We also requested for them to send someone to give my dad a bath because he didnt have one since Friday.They said, they would have a bed sent out and nurses to move him.Nurse Katie said his vitals are good and reported that Dad had sucked on some ice cream and an ice pop. Apparently if you can suck on frozen LIQUID that is considered as being able to eat a full course meal to Crossroads - and they removed him from everyday service to twice a week.It is important to note that as of Sunday, Dad was breathing heavy -GASPING FOR AIR - and you couldnt tell if he was asleep or awake. He wasnt able to keep his eyelids open.ALL THE EQUIPMENT THAT CROSSROADS SENDS IS FROM 70s (OR OLDER).Monday, we waited and CROSSROADS NEVER SENT ANYONE TO MOVE MY DAD TO THE HOSPITAL BED OR GIVE HIM A BATH. We called, and they said, We wont be sending anyone tonight.Tuesday they had two nurses come to the house and move my dad into the hospital bed. But they still didnt send anyone to give him a bath.Before you signup Crossroads told us that if Mom ever needed a rest, they could have a nurse come out for a couple hours so they could watch Dad and she could rest. REALITY - when Mom requested this - Kim said That isnt an option - we can put him in a nursing home for 5 days - but we cant send out a nurse.HE HASN’T EATEN ANYTHING IN WEEKS! HE LICKED AN ICE POP (which is a frozen LIQUID) BUT APPARENTLY TO KIM IN CHESTERFIELD OFFICE SAID LICKING AN ICE POP IS THE SAME AS EATING A FULL COURSE MEAL!!HE WAS COMPLETELY UNABLE TO TALK OR COMMUNICATE - HE COULD NOT WRITE - HAD NO CONTROL OVER HIS BOWEL MOVEMENTS - AND WAS AT THE LAST STAGES OF LIFE - YET THEY HAVE CUT US DOWN TO 2 DAYS A WEEK VISITS - BECAUSE HE LICKED AN ICE POP - AND THAT IS APPARENTLY CONSIDERED AS “EATING AGAIN”.THEY CLEARLY HAVE ACCEPTED MORE REFERRALS THAN THEY HAVE NURSES TO SUPPORT. WE HAD A HORRIBLE EXPERIENCE! KIM IN CHESTERFIELD TOLD US, “DO NOT CALL US UNTIL HE IS COMPLETELY UNRESPONSIVE THEN WE WILL COME OUT AND SIT WITH YOU FOR A FEW HOURS.” WHAT GOOD IS THAT!!??Thursday (4/12) a cousin of ours spent the day with mom and was there when yet a different nurse visited. My cousin (who is also a nurse of 20+ years), noticed the nurse that came by did NOT listen to his chest or his bowels. She also didn’t check his wounds (he had fallen out of the master bed several nights before). When my cousin confronted her, the nurse said, “We don’t do that.”My dad soiled himself over 10 times on Thursday and Crossroads NEVER gave us diapers (they also NEVER showed my mom how to change him, or move him, or anything!!). We called Crossroads over and again asking for them to bring depends, and bed pads. They kept telling us yet another new nurse was going to bring them - they kept telling us this until after midnight - then they finally said she isn’t coming. WE HAD TO GO TO THE STORE AND BUY DEPENDS OURSELVES OUT OF OUR POCKET.Friday morning, my dad passed - and the nurse that was supposed to be there Thursday night to give him a bath and bring the depends showed up. My dad went a week without a bath - you have to FIGHT to try and have Crossroads bring anything out to you - and when you need them the most - the are NOT there for you.

DO NOT CHOOSE THIS PLACE. I called at 3 am for a medical emergency on their 24-hour line, and nobody answered. I could have sued them for their negligence if someone had died! They are also very unprofessional and I would NEVER recommend them to any close relative or friend. Please stay away from this place.

Crossroads was extremely helpful when I was in need of help for my father. They were wonderful for my father and for me getting the help we needed and guiding us through a very difficult time.

Who sends a chaplain to discuss medical matters, on top of that he did not have answers to anything he had to call the head nurse.. unprofessional.