Dr Tepper is an excellent Dr. She is balanced, reasonable, knowledgeable and thorough. Her instincts with my care were spot on and her insistence on escalating my care to a specialist helped to catch a very serious condition early enough to be treated. I am in her debt. I wish I could have taken her with me when I moved recently.
I would put negative stars if I could. First I had to schedule my appointment two months out so I could have an 8:30am appointment since I work an 8-5. I get there for my appointment 30 min early to fill out paperwork, no big deal. Then I continue to sit there for an hour before I have to go up to the desk and ask what is going on because 15 people showed up after me and got called in before me when I was the second one in the office. At that time they finally pull me back to a room where the nurse measured my height and weight and blood pressure, which she then tells me the doctor will be in shortly. I proceed to wait there for another 40 min, doctor never shows up so I walk out and tell the nurses that I have to go because I had an appointment at work to be there for because we actually meet with our clients in a timely manor. We would never actually make someone wait that long. Dr. Tepper, I hope you read this, because that was pathetic and I hope you do not get any new patients because I assume they will have the same experience as me. That was absolutely ridiculous.
This was my first visit in. I was referred to her. That was the worst doctors visit I have ever been thru. She was extremely unfriendly. I felt like I was a big inconvenience for her, Unwelcome into her office. She didn’t care what I had to say and waved all my answers off acted as if I was wasting her time being a new patient. Very condescending. Sat back like she didn’t want to be bothered in the room. Was very vague in asking questions about personal life then laugh when I told her what my fiancé did. Very disappointed in her unprofessionalism as a Dr. Will not be returning
I was a patient of Dr. Hana Teppers for several years. I was happy with her services & she somewhat addressed my medical needs. There was an occasion when I was unable to make my scheduled appointment. I called & cancelled, but did not give 24 hour notice. I work in the health care field as well and there are times when you cannot get out of work on time due to work constraints & assisting in patient care. I received a bill for $25.00 for a no-show appointment. I contacted the billing area for this medical office & was told they would waive the fee this time but that in the future I would have to give a 24 hour notice when cancelling my appointment. Several weeks later, I had an appointment with Dr. H Tepper & her medical assistant told me I had a balance that had to be paid. I briefly explained the situation & was told the billing office did not notify us and they really have nothing to do with this situation. I explained that I wanted to discuss with Dr. Tepper & was told I could not see her until/unless I paid the no-show fee. I was told to leave unless I was going to pay. I abruptly left the office & ran into Dr. Tepper at the elevator. She asked why I was leaving, I briefly explained to her that I was told I could not see her because of a discrepancy due to a 25.00 fee that I owed her. She indicated she would look into it. I never heard another word. The doctor did not respond with a telephone call or letter. I had a future appointment as well - I called to verify that appointment and they had cancelled it. I feel it is a very sad day when a patient is turned away from seeing a physician over a 25.00 no-show payment. She took an oath to help people, not to turn them away. Again, I am in the healthcare field & if I treated patients in this way, I would be fired. After all, at the end of the day, it is supposed to be what you can do to help the patient!
Best Doctor in Saint Louis. Not even close.