The only reason it got two stars is because my dad liked the room. Otherwise the staff seemed uncaring and almost mechanical. I like to think that they did no harm but definitely lacked people skills when communicating with family. They showed no empathy at all. On discharge day my dad was wheeled out I was given a stack of paperwork and wished well. No one explained prescription, appointments, follow ups. I wasnt even told what medication was already given so I didnt administer it again. The whole thing was just a bad experience. I do not recommend this facility to anyone.

Some of the nurse are nice I would not put any of my family members in here. Its a really bad place to put anyone in the food is really bad here. they dont clean up the room for your family member They dont get a bath or the bed gets change unless your family member change it there self and yes the bugs are big here you would think with all the money they get for this place it would be in better condition then this. SMH

The patient I went to see was taken good care of, her attendant was there to help. Having worked in a facility owned by the same company at a different area. Your facility was clean and smelled great just like the one I worked in. Everybody was helpful and courteous. Great facility.

* 8/30/21 Since my original review, I have a significant concern about the medical care and communication with loved ones at this facility. My mother passed away a day after being sent to the ER on 8/25/21. What I learned from the ER doctor has me extremely concerned that my moms medical condition was not properly monitored or communicated to to the family.🙄The only reason I give it two stars is bc the rehabilitation professionals were excellent, but it doesnt outweigh the lack of medical care that resulted in my mothers suffering prior to her death. Since her death, not one expression of condolence for our loss. Just a form letter to let us know that she was discharged from their care.Earlier post:My mom has been at this Center since June 20, 2021. She was admitted through the rehabilitation side, and transferred into long-term care a few weeks later. All the staff, especially the physical and occupational therapists have been excellent. The front desk workers are also very pleasant and helpful. I still have a few concerns (medical updates and dietary issues) that I will address at our next care planning meeting. For the most part, everyone Ive been in contact with has been extremely helpful and pleasant. The only suggestion, at this point, is that it would be nice if the center had an automated phone/text communication with family point of contacts when there is a change in visitation. Recently, there was a change from visitation to no visitation, and then visitation being reinstated. My brother was turned away when trying to visit once. And, on a whim, I called to check on visitation status only to learn that it was reinstated 5 days earlier and just moments after I dropped off and picked up my moms laundry from the lobby.

My mother was a resident for 18 months and recently passed away. She was treated with respect and kindness by the staff. You will never find a better place for a loved one.. I will forever be grateful for the care she got in this last stage of her life,Randy Story

I’m happy that things have changed for the better because of ms. Andrelle. She is the angel that we needed in the facility! Miss Jenny Brandy Shellie and Chanel at the front desk has made my mom life a lot better since they have come into our life. So grateful for them! Our God is good! He answered our prayers!

Everyone was nice and helpful. My brother looks like hes being well taken care of and clean. The facility did not have an odor and appeared to be in a presentable manner. Keep up the good work. Thank you

Some of the staff is knowledgeable about visiting policies. Some of them are limited about the policies and they give you partial information. Overall staff was great but definitely call and ask questions someone eventually will give up what you need to know about visiting.

The staff and especially the CNAS go above and beyond to take care of my mother in law

Staffing is gradually coming up to acceptable levels. My wife tells me that wait times for staff to come to her is improving. Complaints about facility or service improvements should be directed to management for resolutions. I have faith in the staff to do their best for our family members.

My mother has only been here for a short time but this facility has been great.

I have a family member that recently was admitted to this facility.The ceiling is leaking everywhere in multiple areas of the facility.The ac literally never works in multiple areas.The nursing staff is hit or miss patient care wise. Most of the full time staff nurses have been fantastic.... but when those nurses are off... the nurses in their place do the absolute bare minimum. We had an excellent experience with a young blonde nurse during the day... she wasnt even our family members nurse; however, she helped meet our loved ones needs (brought a fresh cup of ice water) and helped guide us to our loved ones room. We had wandered through to the wrong unit accidentally. She listened to our grievances and the grievances were immediately handled anything she was able to. We appreciated that so much. She makes the facility much more pleasant to come to ❤.Back to the building condition...Completely unacceptable.For the amount of money it costs per month for a loved one to stay here there is 0 excuse.The unit was so hot we were unable to stay for the full 1 hr visit. There are brown tiles on the ceiling everywhere.... the unit we wandered into on accident (when we walked too far) also had leaking everywhere from the ceiling.The maintenance issues need to be handled immediately.

I have been a patient here for the last two weeks and find the facility outstanding. The staff are superb,respectful,courteous and a pleasure to work with. The therapist were outstanding in their performance with helping me recover. The rooms were private and spacious. In the future if I need more assistance I will be contacting them and highly recommend this facility for those needing short term rehab!

Ive been a patient here for rehab for about 2 months. I think everyone that works here is very caring and compassionate. They listen to you and are all very nice. I think at times they are understaffed usually the morning shift therefore you have to wait sometimes but i understand. The food is ok but my family and friends were able to bring snacks and food items for me to eat which was nice. My therapist, Jaime and Kristine were both great! When there is a problem staff are quick to solve it. The rooms are big and spacious private rooms. I would recommend this facility to those needing short term rehab.

My Aunt Mac and my Pappy stayed at this facility. Staff was always there to listen to any concerns/answer any questions we had. The staff is very patient care oriented and really goes above and beyond to help patients get the best care. Therapy department really pushed patients (gentle and tough love when they need it). Facility is clean and staff is very knowledgeable. I would use this facility again for family members if the need arose and would recommend to friends/family.

I went to see my mother after not being able to see her for a year. I was surprised with the changes. But they were good changes to help protect my mother and me.

When my husbands health needs required transition to long-term care, it was, after 48 years of marriage, a difficult separation. I cant speak highly enough about the process of admission. Once he settled into his permanent room, the care of the Director of Nursing was supreme in overseeing every detail! The staff on his hall have been so kind and caring, even in tedious situations. His PT and OT therapy team has provided excellent treatment in aiding him to walk. I am so thankful for all the people who have made this a good home for him!

My grandma was a patient here and the staff were very professional and prompt. The food was amazing and the room was a very spacious private room. Therapy was excellent and they got her where she needed to be to discharge home safely. I cant thank them enough for the excellent care my grandmother received.

Facility does the best it can taking care of its patients. Shortage of qualified personnel makes it tough trying to assist patients with things.

Our mother was there for over 3 years....it went from a 4 star facility to a 1 star facility during that time. Our experience was difficult. We filed complaints with the State of Virginia along with other families. They were fined, lost star ratings and the Administrator stepped down as did the Director of Nursing. Then Covid came. When we were able to get back into the building it was terrible. PLEASE what ever you do....learn about the CMS ratings and do a DEEP search before you put your loved one anywhere. They dont answer the phones, they dont keep the room clean...when I moved our mom, the room was FILTHY beside her bedstead. Her fan was caked with an inch of dust and she is a COPD patient with Congestive Heart Failure and NEEDS clean environment. I am so happy to be done with that place. There are several, several other issues I can list....all in pictures, documented citations from the State of Virgina and personal experience. You MAY have a different encounter, but please learn how to judge a facility according to the CMS ratings through the state of VA. A last thing, IF they cannot even keep an elderly, bed-ridden, depressed ladys hair combed properly.....WHY would I trust them with her heart, lungs and mental health??????NO THANK YOU!!!!!

Everything was great. The care and attention given to our loved one is excellent.

My mother needed physical and occupational therapy after a serious illness. The hospital discharged her into CH&Rs care. I withdrew my mother within thirty six hours, and honestly would have sooner had she not been determined to give it a try. Do NOT use this facility.Also, I am not interested in any generated reply from anyone on staff. I cant speak to the physical therapists, but I can certainly speak to the level of nursing care my own mother received--and it was AWFUL.I have *never* been more disgusted in all of my life.

I have had 2 family members at Chesapeake Health and Rehab and was extremely pleased with the care both of them received. The therapy department was top notch as was the level of compassion and professionalism shown by all staff. My mother is going to be having knee replacement surgery within the next couple of months and theres nowhere else I would place her for rehab!

Be aware;: Huge roaches, they can’t keep good nurses and very short staffed. Keep your love ones away!!!

Here We are 10:15pm ..Noone answering the phonesPhone rang 32 times then was disconnected!AND WHY ARE NURSES/CNA TELLING RESIDENCES THEY NEED TO GO TO SLEEP SO THEY CAN SLEEP?!

Heard some good things about the place, but then meeting the front desk staff put me off completely. Very rude and disrespectful. Has a big attitude problem. Walked in and was greeted by ( ugh hi can i help you) in such a rude way. Then when asked for a member totally ignored and just walked away. Very disappointing and unprofessional. Wouldnt want my parents or relatives being looked after by staff like that.

This is a wonderful clean facility with compassionate nurses and caring therapists. Everyone from administration to housekeeping are all very pleasant. Food is great too! This is the only facility in the area that’s able to accommodate therapy up to 7 days a week!

The staff was wonderful and the facility is well maintained. Great place for rehab after hospitalization.

Clean facility. Excellent care and friendly staff. The place to go for rehab after hospitalization!

I have worked at Chesapeake Health and Rehab for over 20 years and the staff here goes above and beyond to provide our patients with a caring experience. My mother in law has been a patient here 3 times and each time has been able to return home to her independent living situation. It is a great place to work and to have a loved one care for!

My mother was sent there for rehab after a fall. The PT lady gave up after a few days, the facility was always under staffed, my mother was not given the care she required. I was at her window multiple times a day, and she was not cleaned up, food was no where within her reach. Staff had ear phones on with their cell phones. Patients are definitely not the first priority. Its a sad situation ! I would not recommend this place for my dog! My mother was drugged to be quiet! Sad!

Courteous, kind and efficient

Chesapeake H&R is a gem. I couldnt think of a better place to send my loved ones in their time of need. The quality of care is only matched by their attention to detail. If only this wonderful facility could be duplicated!I couldnt think of a better place to work or visit. The city of Chesapeake is lucky to have this facility.

I love the personalized service I get when I come to get rehab here. The therapy department is top notch. The staff always make time for me and work with me no matter what my injury. I highly recommend Chesapeake Health and Rehab!

Horrid. Absolutely horrid. Left my mother sitting in her own filth for hours. She was checked in and they had no bed ready for her. They knew for hours she was coming and left her sitting in a chair in pain. No meds were given no water. Nothing. Absolutely disgusting. Never ever let your loved one go to this facility. Worst nightmare of my life. Had to go get her at 1:00 am to get her out of there.

I enjoyed my stay here. The people were tremendous. They were accommodating and kind. I made a lot of progress in their therapy program.

After a recent hospital stay, they recommended I go to Chesapeake health and rehab center for therapy and I am so glad that I did. When I arrived, I told my physical therapist my goal was to walk without a walker and she responded “if that’s your goal, we are going to strive for that”. After a little more than a month, we did it!! I am so grateful as I never thought I’d get there. I couldn’t have done it without their encouragement and assistance. All of the staff was nice that I worked with and food was awesome!

Very disappointed. The care has gone downhill. My loved one has been here nearly two years, and apparently, they are understaffed, and aren’t giving showers as scheduled, (twice a week), left in bed all day,(supposed to be up and dressed daily), and left to wait long periods of time for care. Please don’t respond by telling me to call the Administrator, (that’s a joke), because these issues have been reported on several occasions, but seem to fall on deaf ears. I’m investigating now, and will make sure my complaint goes to the top.

I have to say that I got the best care available after I fell down the stairs at my home. The therapistsare awesome ( Mike, Jennifer, and Katy ) were wonderful at motivating me to work hard at my recovery. Everyone was very positive from the office staff, cleaning crew, and dietitian.Knowing my schedule daily was very helpful to me. Having therapy 7 days a week helped make me stronger and kept me positive about my recovery.The nursing staff was awesome. The nurses were very patience and caring. Pain was kept to a minimal.I highly recommend Chesapeake Health and Rehabilitation Center for all types of recovery.

If you’re looking for placement for a loved one whether for rehabilitation or long term; look no further. The staff is exceptional, They all have compassion,very skilled and have great attitudes. Only facility in the area that offers 7 days therapy with a wide array of equipment. Your loved one will not leave the facility without a comprehensive exercise plan to ensure continued improvement.

Very caring staff and very close to the hospital if anything happens to the patients

A week and a half of spending time at Chesapeake Health and Rehab Center was a great experience. I received excellent nursing care from every nurse and nurse assistant on every shift. Being awakened with a good morning and a smile was so pleasant. When it came to each therapist that made an entrance into my room from introduction of one self to starting of all instructions and workout program is what I needed to get my body back on the right track. The patience and love given not only to myself, but to other patients was excellent. The highlight of the day were the serving of the meals in the dining room, which I really miss. The gathering with nice people at mealtime was a nice part of the day. Oh, the most important part was the cleanliness of the nursing home/rehab was impeccable. When my daughter said I was going to Chesapeake Health and Rehab Center, she chose an excellent place with excellent staff.

The nurses on the rehab unit are amazing. They treated my mother exceptionally well. The rehab staff is great, they are patient and very good at what they do. The only downfall is the food is okay but we did not expect anything grand from the kitchen. I would definitely recommend this place

Worst place ever!! My mom was there for 4 days and I had to get her out. They said they gave her her pain meds and they didn’t. Took her to the hospital and they confirmed she didn’t have her meds. Where did her meds go? My mom had an accident and sat in it for almost a hour before they got to her. I was kissed and will never send my mom again. Get in home care for them!! One of our neighbors was just there, he is blind and they took cash $225 from his wallet

I was recently in the facility helping with senior prom. This is an event that the residents get to get all dolled up and get there nails done and make up and hair done. The staff make them feel so loved and beautiful! They always put the residents first and make sure all there needs were being meet. It warmed my heart to see the relationships that the staff had with the residents. If I would ever need a faculty I would 100% choose this faculty. Almost feels like a home away from home.

I have volunteered off and on for 20 plus years at Chesapeake Health & Rehab and I always leave with my heart full of love. The residents are so kind and appreciative of visitors and the staff is always so accommodating and friendly while we are there. No one wants to put their loved ones in a nursing home... its one of the hardest decisions family members have to make. But the staff and administration truly care about these residents and go out of their way to make this their home. I would recommend anyone looking for care for their loved ones to schedule an appointment with their administrator. He has been the administrator of this home for 25 years and it is truly his lifes work to care for these residents. Cant say enough positive things about Chesapeake Health and Rehab Center.

I was a patient for almost 6 months in 2018. I can’t say enough good things about my care there. A very caring and helpful staff. I was impressed how they all helped one another . I met a lot of special people. The Rehab Gym is great. The thyparst are the best. I worked with quite a few of them but mostly the same one . She was so special. Got me on my feet to go home. This was my second stay there .Thanks to All.

My dear friend went through intensive surgery earlier this year. The recovery process was incredible due to the care of the staff at Chesapeake Health & Rehabilitation Center. Visiting her there she always expressed about how the staff was so attentive, kindhearted, understanding, and informative; her words exactly. I will always be so grateful and blessed by the kindness of the facility. As of now my friend is at her home and is as beautiful as ever. Thank you

This is the best place! I promise you there is no better place for rehab or nursing care. Ive been to other places like Lake Taylor and they just cannot compare. We have a resident counsel. Im the president of our resident counsel, and I just love talking to new residents about the facility. The dining hall is big, and everyone can gather to be served hot food. Let me tell you, the food is great! The activities here are outstanding. We have bingo on Saturdays and during the week we do daily crafts, trivia games, balloon volleyball, and go on outings to the mall, zoo, and sometimes we even go fishing. This facility really meets my active lifestyle. Im kept busy and never find myself board. The three girls in activities Shelley, Brandy, and Grace are so incredibly sweet and always go above and beyond to help me and other residents stay active. We even had a pizza party once, and they make sure we go on field trips.The nutritionist has a class every week and she is good about informing us how to eat properly. I really enjoy her class. We have a therapy dog, Meeko, who comes to visit twice a week, and I really love seeing him. I love our psychologist, Dr. Miller. I like him a lot. Our maintenance men Bryan and Cleo see me and help me get back to my room. They are always so helpful. The staff always stops to help me when I need something. Greg, our administrator is the best. He took the time out to learn how to pronounce my name properly. He pronounces it right every time! The nurses are like mothers to me. They are all so warm and friendly and I love them to death. Chesapeake Rehab is the absolute best.

This is my moms 3rd visit in a year for the rehab. The nursing staff treated my mom exceptionally well. They were caring and attentive to her needs. The therapy staff is caring, patient and amazing. The food is mediocre but everything else makes up for it. My mom is deaf and they all treated her well. I would recommend this place for rehab.

I had a wonderful stay at Chesapeake health and rehabilitation center where I received pt/ot twice a day, not just once as typical of other centers. The center was extremely clean. I don’t know how they would achieve a more clean place. The rooms had free and accessible WiFi and cable. The food was very good and they had adequate alternative meals. If needing something special, they went out of the way to try and make it for you. I met staff members from each department upon arrival and knew immediately who to discuss me questions with. This is a nice place and I would not hesitate to return if need be.

This is the worst place to have your family stay, whether its for long stay or rehabilitation. Some of the CNAs are better than the RNs. They will neglect your love ones. If you dont complain to the Director of Nursing or supervisor, they will get to your love one in their time. Majority of the time, theyre never at the desk, or they do not have supplies.I had to have my love ones removed from that place. At the end of the day, I and my family have filed several complaints about them to the Board of Health and state board for their incompetency on all levels.

My family and I are extremely pleased with the service we are receiving for our family member. The staff is loving and caring and also very concerned about the well being of their clients. Any issues that may arise are taken care of quickly and efficiently. We cant say enough to express how pleased we are with this facility. We thank you very much for the wonderful service we are receiving and the love and care you are giving to our family.

This facility has a HORRIBLE nursing staff, especially during the overnight hours. Unfortunately, my mom is there because she needs physical rehabilitation and is currently in the process of getting radiation therapy, next store at Chesapeake General. That is the ONLY reason she remains there and as soon as her radiation therapy is completed we will be taking her home. The nursing staff doesnt NOT properly monitor the distribution of medicine at all. If my family was not with my Mom, from 6:00am -8:00pm everyday, she would be completed over medicated. The nursing staff doesnt appear to record or keep track of what medicines they give my mom or when they give medicine to my mom. During the overnight hours they completely screw up her pain medication so that by morning time she is in complete agony. We have had several discussions with the nursing staff and with several managers and each night they continue to NOT do their jobs. If you care, at all, for your loved one, this is DEFINITELY NOT the place to put them.The physical therapist that work with my mom, twice a day, are awesome and she loves her time spent with them. They do an amazing job working with her and are extremely patient and encouraging. We will continue with her physical therapy from home because we cant get out of this place fast enough.

My Mother was a patient here in early 2013. To this day when I go back there(I work in the ltc industry), I still have staff who recognize me or my last name and ask how I am doing. I am amazed at this. While my Mother was there, I would receive multiple updates throughout the day whether it was from the rehabilitation department, business department, social services or the Administrator as to her care and condition. I have recommended this facility to multiple friends of mine and will continue to do so. I was very pleased with the care and felt secure and comfortable with knowing my Mother was in good hands.

My mother is relatively new in this facility. We came here in part due to the good reviews we read. We also toured the facility and found it to be clean and the staff friendly. Since arriving, we have had very good nurses and aides (some better than others, but theres always a few!). Therapy is also very good and they take a bit more aggressive approach than some places. The only complaint I have is the food. It is horrible! Tonight it was corned beef, cabbage and potatoes. The picture shows what it looked like. My mother had been telling me it was bad, but I thought maybe the medication she has to take now had altered her taste. I wouldnt feed that to my dog. You need to fire whoever you have in your kitchen.Update-2-10-18. I have spoken with the dietary manager, Josh,regarding this matter. He was very upset that this issue had occurred and is working on getting the problem addressed. He has also spoken with my mother. I realize there are guidelines and restrictions within the medical setting that necessitate the seasoning of foods, and that there isnt an overnight fix to the issue, or the issue of presentation. I also realize that the food being cold or soggy once finally getting to the rooms is most definitely NOT a food service issue. That falls on the staff on each wing. Ive seen the carts come out and sit for 20 minutes before being distributed. So, this place has its issues, but they are open, as they say, to listening to concerns and trying to fix the issues brought to their attention. So Im revising my 3 star review to a 4 star review.3/16/18 Update-The food. My goodness. Im sorry, but it is just awful. I cannot believe that folks think its good. But, I guess if its what youre used to, well...

The staff is very polite and nice. They always smiling and have a great conversation with you.

I have worked at Chesapeake Health and Rehab for 23 years. I am very proud to be part of the amazing team. They are caring and compassionate staff who care about the people we serve. We never claim to be perfect but we work very hard on always providing great care and great customer service.

My uncle was recently at Chesapeake Health and Rehab Center following hospitalization. The ENTIRE STAFF was amazingly professional, helpful and friendly. We cannot thank them enough!!!!! The Rehab Staff was INCREDIBLE with how they motivated my Uncle to do his therapy.. We especially want to thank give a big shout out to Jennifer Robley- Physical Therapist!! She was AMAZING and VERY SENSITIVE every step of the way. The most amazing prayer any human being can say to another is THANK YOU and there are times that THANK YOU is not enough!!

Horrible!!!! My mother is diabetic and we were assured they could administer her needs at this facility. 48 hours later my mother had to be rushed to the ER in critical condition because the facility wasnt administering her insulin correctly. They didnt contact us for anything. My mother had to call us to let us know she was very sick and we had to call an ambulance to get her. Dont leave your loved ones here!!!

This is a wonderful center for rehab and long term care. All of the staff are friendly and the overall atmosphere has a genuine home-like feel.

This is a wonderful skilled nursing facility. Their renovated private rooms are beautiful.The therapy they offer is top notch and they will get you back on your feet in no time! I would highly recommend this facility.

Recently had a friend from church in this skilled nursing facility. I visited daily and the staff were always so welcoming and pleasant. The facility was very clean and there was a great deal of energy. They even let me be present for her physical and occupational therapy sessions. I felt like the nursing staff took very good care of my friend Bess. If I ever had to go to a rehab facility I would only go to Chesapeake Healtcare and Rehab.

The discharge department headed by Director Heather Maule has always acted in a very professional and caring manner. Congrats to her and her team! I often refer Chesapeake Health and Rehabilitation to the community. Rest assured you are in excellent care with Heather and her team!

My 90 year old mother was involved in a car accident and hospitalized for 2 days for ankle surgery. Since she did not have a 3 day stay, she wasnt eligible for Medicare to pay for rehabilitation. My brother and I took her home to recover,, but quickly found that we could not provide for her care properly.We contacted the administrator at Chesapeake Health and Rehab Center for assistance. He had his admissions team contact us and helped us get the orthopedist and family physician to provide the paperwork necessary for a private pay admission. This was impressive because we were not able to get the physicians to cooperate. They obtained hospital records and we got her admitted at 4:00 pm on a Friday.The rehab team started working with my mother that day and every day for the 30 days that she was there. My mother and I were extremely impressed with the professionalism and the friendly manner of the rehab team and everyone we came into contact with. My Mom felt like she had new family members from the first day until the last.Mom commented that the housekeeping staff always took a little time to visit with her as they performed their duties and she liked the interest that they showed for her condition and personal needs.She even enjoyed the food. claiming that it was almost as good as home and certainly 100% better than hospital food. She looked forward to each meal.We would recommend Chesapeake Health and Rehab Center to anyone needing skilled nursing and/or rehabilitation services. The staff were great and my mother recovered and is functioning on her own at home again. Thanks.

I am very impressed with this facility. Staff members care about their patients in front of them and behind the scenes. Everyone works hard to ensure they are taken care of and can return home safely. It’s a team of difference makers!

My grandmother has been with this facility for several years now, and Im very satisfied with their care of her needs. I find the place clean and pleasant, and the staff are very friendly with her.

If you want a place to get better, make sure you go here. It is fabulous. It gave me my life back.

When I first came in, I did not believe that therapy could help. Working with the therapists in this facility, gave me more respect for the wonderful work that they do. They truly made a difference for me. When I came in I was weak but now I am strong and if it wasnt for them I couldnt have done it. The staff here is wonderdul and respectful. Dining room set up was great!

Absolute TRASH.

My sister Nicole Carney has left a detailed review of this place so I will keep it short and simple. Our experience with this place was horrible, my father nearly died bc of their incompetence. We have filed a formal complaint.

MY BROTHER SPENT TWO WEEKS AT THE REHABILITATION CENTER. HIS ROOM WAS SPACIOUS, COMFORTABLE AND CLEAN. THE NURSING, REHABILITATION AND ADMINISTRATIVE STAFF WERE KIND AND PROFESSIONAL.

I came to the rehab facility for recreational therapy after i had my left knee replaced .I would highly recommend them for going to this facility for recoperation after any kind of surgery . They are very caring and nurturing and want to see you rehabilitated and back in life again.

Excellent services given by staff members. Patients have access to activities that support their physical, spiritual, and psychological wellbeing. Intern student.

My dad was in this center for a few months until I took him out and took care of him because of the poor care he received. When he was injured there that required him to be hospitalized I didn’t let him go back there. I am a EMS/Firefighter and he was on high level of oxygen and I went there one evening to see him and he wasn’t receiving enough oxygen. So I checked he oxygen saturation and he was at a dangerously low level so I first checked he was connected to oxygen which he was connected to a oxygen tank not a oxygen concentrator. The oxygen tank was empty so I went to find a nurse and the one I found was passing out medication to the patient and I brought it to her attention and she got rude to me and she stated she gave him a take at 7:00 am and it wouldn’t be empty yet. The thing he was on the tank for 11 hours and at the rate he was on the tank would only last 4 hours. So I pulled up the spec for the tank and rate showing her she was wrong and she talked down to me acting like I don’t know what I am talking about. Which I told her I do know what I am talking about and she shut her month and switch him to the concentrator. I got her fired and two days later my dad was injured and at the hospital and he never went into another nursing home again I hired a home care company to take care of him when mom or other family members couldn’t help out. Just be careful where you love ones go to.

Im currently an intern at Chesapeake Health & Rehab and the staff here are pleasant and helpful, I can they really tell they care about the patients here and not just doing a job.

A Nightmare and horrific! If you have any care for your loved ones AVOID THIS PLACE! Long story short, my husband and I are caring for his Mother (an 86 year old with dementia, diabetes and other things). She was admitted twice. The first time she was cleared to come home, they transferred her back to the hospital without our knowledge and the staff could not have been any less helpful. We found out from the hospital shes got hepatitis C. Im not blaming CHRC (her rock-n-roll lifestyle caused that). However, Im appalled that CHRC failed to properly protect their staff and other residents from such a contagious illness. THEY NEVER GLOVED UP while caring for her until I mentioned her diagnosis! The nurse looked scared but claimed no knowledge: until low and behold, they read what was written in her chart! They never contacted us (except for $400 a day to hold her room while in the hospital). She has DEMENTIA and lives with us, but some how our names and numbers were omitted while they made her Her own PRIMARY CONTACT?! This place is for profit only. The residents wonder about with nobody watching them. Most of the hand sanitizer stations are empty and never refilled. We are currently going through litigation for all of this and more. Please think long and hard before letting anyone stay there. I pray every day never to end up in such a house of horrors and for those unfortunate enough to be trapped there.

By Anna HDI am/was a resident of this facilityI was a patient at the Chesapeake Health and Rehab for approximately two months earlier this year. I cant say enough good things about the care I received. It was above and beyond any of their job descriptions. In addition to the actual outstanding medical care, it was the kindness, and care, and support, and encouragement provided by everyone on the staff at all levels, even during the middle of the night, and even by staff members who werent even directly working with me but were aware of my challenges with my recovery. There was a constant morale boost which helped to enhance my recovery progression. I will always be greatful for the care I received there which helped me and enabled me to progress in my difficult recovery and return to my life.

My husband will leave this rehab after 93 days next Wednesday. He entered this rehab unable to walk after months in hospitals He actually wants to come back and volunteer here!The food is excellent and you can join your loved one and eat with them healthy food for four dollars. I couldn’t buy the food for that amount!I am a pastor and pastoral counselor and lead Caregiving groups. I researched all the rehabs and found no better than this rehab! I recommend in my Caregiving Group places for people and would certainly recommend this rehab!The minor issues we have had were all addressed by the appropriate staff person or the Administrator Greg.Yanta.The physical therapy and occupational therapy is 7 days a week like advertised! Lifeworks means what they promote on television!If I had to go to a rehab myself I would come here!Georgianna Brabban-Johnson

On December 7, 2015, Mom experienced a life-threatening emergency. She had a rupture of her renal artery. After emergency surgery to repair it, she went into cardiac arrest for 10 minutes. Thankfully God was on her side and she pulled through. Subsequent medical issues soon followed including Pneumonia, Influenza, MRSA, loss of vision in one eye, and the ability to eat (Dysphagia) from being intubated several times. After several weeks in the ICU and unable to walk or eat, it was determined she was ready to be transferred to a rehabilitation center. Unfortunately, her condition only worsened at that facility. The care there was horrendous. Mom was discharged from this facility even though no goals were met and her health had not improved. Within less than 20 hours after being discharged from that facility she was taken by ambulance to the hospital in dire condition. Once again she spent a week in the ICU to be treated for sepsis that nearly killed her. At that time she was transferred to Chesapeake Health and Rehabilitation Center. Perhaps treatment at the sub-standard facility was a blessing in disguise because when she was discharged from Chesapeake Health and Rehab she was an entirely different person. Mom could care for herself and was able to walk. Her general health had improved tremendously. I attribute this to the outstanding care provided by all of the team workers at there facility. They were professionals who cared about their residents. All of moms needs were addressed in a timely and professional manner and I believe she would not have regained her functions without their encouragement and dedication to her care. She was given daily schedules of her rehab the night before so she always knew what to expect the next day. She was also encouraged to participate in scheduled weekly activitys. Chesapeake Health and Rehabilitation has a great environment and I feel is the best such facility in the area. I thank them for all they did for my mother! Happily she is back working in the garden and doing the other things she loves to do.Sincerely,Randal Berry and Family

Its funny most of these 5 star reviews are from administrative staff that work for this building or their sister facilities. Greg yanta, M hinners. Etc.

It was very difficult to put my mom in a nursing facility, but our hands were forced. This facility has more than exceeded my familys expectations. The nurses and CNAs that care for her on a daily basis truly and genuinely care for her well being. I like to specifically shout out Valerie, Shana, Annette, Liz and Cordell, her nursing staff ALL are the BEST but my mom seems to favor Kim and Jamelle. Big shout out to Ms. Betty and Etta at the Registration desk so professional and polite. Kudos to the men that keep those floors shining like glass and those who keep the place smelling fresh. Ms. Wilson is awesome with getting transport for moms appoints and Ms. Wilson and Ms. Johnson in the Business Office are great ladies to work with. Thank you Kitchen/Cooks for making great meals that keeps mom BP and all levels maintained. Finally Shelly does an outstanding job with the recreations for the residents. Overall we are extremely happy. THANK YOU FOR WHAT YOU DO!!!

My mother had an emergent procedure, which left her very weak. At first, I was going to take her home for some one on one care. After it took three family members to get her in a chair at the hospital, I knew she needed intensive rehabilitation therapy. This is what she received at Chesapeake Healthcare. My mom did resist at times, but the nurses, assistants, therapists and including the custodians encouraged her and she was able to walk with her rollater very well by the end of her stay. The therapists did not let her resistance impede her progression and kept working with her. She received good wound care also from the nurses and the surgeon was pleased at her follow up appointment. It was such a good feeling to see my mom progress daily and now she is back home again. Thank you all at Chesapeake Healthcare.

The only reason I gave it a one star is so I could leave a review but honestly it should not get any stars. Oh where do I start. I went to check on my family memeber last night and was greeted by him on a bedpan struggling to breathe. My family member had just finished a breathing treatment and was still having problems breathing. I got my family memeber cleaned up and tried to get him comfortable to see if his breathing would improve it did not. I am a nurse so I have full knowledge of what respiratory distress is. When I went to tell the nurse about his shortness of breath I was told he was not like that when I checked on him, and that the doctor had just left. Which I find impossible. If any doctor seem my family struggling to breathe they would have called 911. The nurse came to the room and said well do you want the nursing supervior. I told her that would be great. Once the supervisor got there she like the rest of the staff were literally of no help. So I asked to have my family member sent to the ED that is literally right outside the door. One nurse came in and took his vital signs and kept saying his pulse ox running 90-95 %. The nurse said he is getting oxygen. I replied maam my family memeber is not breathing good at all I do not care what your machine says. I was told by the nursing supervisor that it would take medical transport 30 min to get there but they are usually there with in 15 min. I agreed to wait. However my family members breathing got worse and I asked if 911 could be called because I was worried my family memeber would stop breathing. AFTER 15 - 20 minutes of waiting I asked the nursing supervisor when will the ambulance be here she said they were on their way. Mind you my family member has been struggling to breathe for 30 -45 min now. Finally the paramedic and medical transport arrived at the same time and medical transport decided it was in my family members best interest to be transported by Emergancy services. The paramedic and EMTs all told me this is unacceptable. Once in the ED the doctor told me, my sister and my family member that had I not come in when I did he may not have made it through the night. The paramedic immediately put on a bipap and was taken to the ED. Where my family memeber is now in ICU. So please please please do not put any family member in this place.

My aunt was admitted to Chesapeake Healthcare after having had surgery in RIchmond. She admitted with a poor prognosis but did exceptionally well in therapy. The therapy program is above and beyond anything seen elsewhere. She had been in other centers and I was less than impressed with the total care or the therapy in those other places. The nursing staff were extremely friendly and attentive and went above and beyond to meet her needs and the needs of our family. She enjoyed the food and has very positive things to say about her time at the center. If other family members should have a need for rehab, they will definitely come here!

Everyone of staff cared for me in an excellent way

My mother in law had a recent stay here at Chesapeake healthcare. My wife and cant tell you how pleased we were with the decision to admit her here. The facility was clean, well maintained and friendly. The nursing team took great care in her attending to all of her needs even when she was being a little bossy. The rehab team was tremendous! We had doubts on on well she would recover but they did a fabulous job. I was surprised to find that they did rehab 7 days out of the week which I think really helped her recover to a level we did not expect. Thank you Chesapeake Healthcare!

Very nice people loved the facility . Would recommend too any one

Total garbage. avoid at all costs.

Best skilled center in Chesapeake! Great staff and customer service.

We have been here 13 and half hours. My husband James has not gotten his pain medication.one nurse said she was going to put in stat. 25 mins later she came in room for something and i asked had she called in. She said she had not. 12 pm I went to front desk. One nurse stated rx have to come from Richmond. Nurse that was to call in stat looked at her like no they dont. I said im getting conflicting stories. Then the nurse that was to call in stat said she saw it hadnt been faxed in. I said well if it hadnt been faxed in, how were you going to call in stat. Then supposedly she called someone. I said if it wasnt called in last night, i want to report her. One of nurses stated not all nurses are trained to admit patients. I said you mean to tell me you have a nurse admitting patients and havent been trained..i said i really want my husband removed from this facility. Then one of nurses claim it was on 12pm truck. I said everyones story is different. I want him away from yall asap!!!!!😡😡😡😡😡

I would rate this facility less than one star if possible. After the facility has responded to my review, no care was given to my relative how it should have and no apology was given for the treatment and neglect of my relative. I highly recommend finding any of rehabilitation center than this one.Well maintained facility but as I sit with my grandmother watching her brother suffer without medication (due to nursing not sending in script and physician deciding not to come in for his tube removal for further hospice care) or restraint from biting himself and pulling out tubes all I think is patient neglect when family is exhausted beyond belief. Nurse visit every 2 hours? More like 1 visit out of the 4 and a half hours I was there (only after begging for help). Expecting to file a lawsuit, but I worry about him before I can worry about that. Beware of the care.

This place nearly let one of my family members die. The staff seemed so uncaring and the place in general is not ran well.

Under staffed which reflects on the basic care patients receive.

My mother was in this facility last year for a month and when I removed her she came out with multiple bed sores. I would never let anyone stay there again.

Every one was helpful and courteous