Drive my Dad here after am appointment. The only thing this clinic lacks is that they dont accept paper prescriptions -they only accept electronic prescriptions from select dental clinic or primary care clinics. 🙄 Otherwise theyll recommend you to visit Oceana or Norfolk to get your prescription.

This is by far the worst place for Tricare. Anyone who needs to get viewed by a doctor, look somewhere else. My wife set up an appointment 2 MONTHS out. She went today expecting to finally get mental health and other medical issues looked/checked on. When she arrived, she was told she didn’t have an appointment. She even had a confirmation call yesterday, and when showing proof of the call, she was told, “somebody must’ve called you by mistake.” HOW IS THAT POSSIBLE?? If they called by mistake, then why is her phone number in the system? This is disgusting and the only thing that’s going to be done is a reply to this post, that won’t go anywhere. Avoid this place at all costs. If I could give negative stars, they would be given.

I had an appointment a few months ago, got there about 10 min before my appointment and even then my primary didnt see me until an hour and a half after my appointment time. When I was discussing my concerns with my primary all she said was that everything I was telling her was the cause of my issues so I ended up having to go to the ER since she wouldnt run any labs or do anything for my problem. She did not address any of my concerns that I had about my health. When I call to leave a note it is over an hour wait until you are able to talk to someone and even then they are super rude. DO NOT recommend and am so upset that my primary is like this. If it was possible I would not even give them a one star because they dont even deserve that

My appointment I’ve had for a month was cancelled on less than a five hours notice. They can’t get me back in for another week, and were only offering morning times when I have to be at work. They do not care about your time or your job. If you cancel in less than 24 hours, you are penalized. However they can do it to you whenever they want. I went in awhile back with a few problems. They told me they would only address one. I asked for a refill on my emergency inhaler, as I’ve had asthma my entire life. I brought my inhaler in. I was asked if I had shortness of breath at the moment, which I did not because I do not live in a constant asthma attack. I did not get a refill on my emergency inhaler. I can’t wait to move. This place is horrid.

Its a great place.My meds were ready. I had to wait til they came b ack from lunch that was the only down fall

Efficient military medical appointments, easy in and out. Staff is caring and engages patients with positive attitude!

Physical therapy clinic staff is very nice. However The facility is WAY TOO SMALL and cramped. Very uncomfortable when multiple people are being treated at the same time. Avoid this physical therapy location if possible.

Will avoid at all cost. Pharmacy is a mess. Front desk are always so miserable, just like a DMV. Drs do no stay long, in 4 years we have seen so many pediatric doctors. The good ones leave the terrible ones are bottom of the barrel. I would rather go to the ER and would rather pay for scripts at riteade.

Very nice and professional staff ⚕️

Professional! I am so impressed with the Clinic. Absolutely great service. Thank you 😊

The entire staff works very hard to make your visit go smoothly, giving you the best care possible. I had a problem last month, called scheduling at tricare prime and was told there were no appointments available with my pcm for almost 3 weeks. I then called my pcms office explained what was going on, they got me in the next day, taking care of my problem virtually overnight. On the flipside the pharmacy there could use some help.

They are quick and efficient

Always friendly and timely service. I feel like they are happy to see me every time I walk in the door. Like every healthcare facility, they are overworked and understaffed, but providers have always worked to get me in ASAP. I always remember to have a little grace when they’re running behind, as I know it has nothing to do with their time management skills. They’re running behind because they are trying to FULLY care for each patient in the best way they can. No one wants to feel rushed by their provider.

Fast and friendly people

Went in a couple months ago for a physical and a mammogram. I was told that they were not doing physical at this time because of covid.excuse me other sickness is not taking a back seat because of covid. We still need to live our lives and for forcus on other parts of our health. This is ridiculous.

The pharmacy has the inability to fill prescriptions that are called in. Have to call an 800 number to start the process to only make another visit DAYS later. Until you pick up the meds, your child will be the one paying. Dont bother getting your prescriptions sent here, just wasting your time. Dont bother replying about the ICE survey, filled it out several times with no response or situation gotten better.

Picked up my prescription refill and felt really safe. Theyre doing well and keeping up with the covid precautions.

They are great, sorry to say I no longer am able to use clinic. Due to tricare for life.

This place is similar to any other facility in the Tricare network. Unorganized and all over the place. Can’t get through to the staff after being on hold for two hours. Phone times wrong so I pull up literally the minute they close even tho the phone says another time. Plus dude told me they opened at 7 then I get here and they don’t open until 8. So now I have to waste an hour of my time because the staff once again is misinformed. I’m really tired of military facilities. This isn’t a benefit of being in the military. You genuinely get what you pay for here.

Always friendly staff

So far so good.

They were very nice to me

Not open as advertised. Closes early. Waste of gas and time. Disappointing......

The posted hours today say 7AM to 7 PM. Was told at the door they dont open till 730 AM. With todays technology how hard would it be to update hours online?

Its bright, clean, and the employees are professional. The lab techs are particularly friendly. I feel the pharmacy isnt private enough. There are seats way too close to the windows. I always feel like my medical history is being given to spectators, especially now that they are instinctively talking louder because of the plexiglass meant to protect them due to coronavirus.

I’ve been on hold for an hour waiting for somebody to speak to me because I received a call asking me to call back. Extremely poor service.

Have too early of hours for pharmacy closure. Activation of prescription then leave and return 3 days later is a big negative. 65 miles round trip x2 to get meds seems a bit wrong

They are doing the best they can during this difficult time.

Very lovely staff. Kelle was my radiologist and she was very kind and made me feel comfortable every step of the way

Very nice, clean, professional office.

This pharmacy nerds a complete overhaul! Every other aspect of the clinic is fine, the doctors and nurses are wonderful... The pharmacy is like checking out at Wal-Mart, no one does anything fast because then they would be doing more than the others.

Dr. ODUYELU was very thorough with her examination. She is compassionate. She provides outstanding medical care. She doesnt just prescribe you a pill, she finds the root cause of your problem. Two thumbs up.

Called ahead to make sure they could draw my labs. Drove over, waited 30 minutes until I was called up. The lady recognized my name right away and said oh you called me. I said yes I did. She said oh sorry... you need to go to the main hospital. I cant draw this here. That was why I called.

Awesome and fast service

There is no reason that should take an elderly American veteran over five hours maybe six or seven sometimes to get their medication! My father had just gotten out of the hospital, we had to wait 5.5 hours to get his much needed Rx. This place disgusts me!

I REALLY HOPE SOMEONE SEES THIS AND IMPROVES THE TRICARE PRIME CHESAPEAKE CLINIC. No provider available to see my son, automated phone message and selections almost always lead to a phone that rings and that no one answers. Providers IF available constantly changing. No communication with patient and families about anything have to pull teeth to get information from the people who work there. On a better note the facility is clean and inviting.

This place is terrible. Booking an appointment is fruitless and sick people are not encouraged to seek care from the providers at the clinic. Something as simple as a Lab service require multiple phone call or a call back. Zero stars is an accurate assessment. Worst Class Care. Please never try to call the call center because no one will ever service your call due to the HOURS wait on hold and the call disconnect after a 2 1/2 hold time. Pitiful.

They have always need very nice to me and my daughter

Really not sure what the deal is with this place. Why does it take hours and hours and hours and hours to get a prescription or two? Why does it take hours to just get checked IN at the pharmacy? And the lab - why do I have to go to some place out in town to get some stuff done because they repeatedly forget to do some of the tests needed??!? I WATCH them put it in the computer system but when it comes time to look at the results? Not there. 😒 Weak.

Personalized care like back in the old days. Technician that I received was very intuitive, calmed me for the process and was very detailed she even helped me to laugh a couple times. That makes all the difference in the world!

I waited almost 3 hours today for refills. Arrived at 1:03, was called up at 2:30 for ID scan and such, didn’t get my meds and leave until 3:42. Completely outrageous. And no, I shouldn’t have to drive to Suffolk where they are “overstaffed and have no wait”. There is no reason for a pharmacy to be operating this way.

We only come to Tricare Prime Clinic for prescriptions. My experience is you just need to be patience. Come to pick up your prescription with no other plans. Would suggest the hours of the pharmacy be posted directly under the Clinic hours on the website. Plus state the last ticket given will be issued at 5:29 pm. Plus more signage asking to take your phone calls outside. I know it’s common sense, not everyone has it. Thanks

Great doctor. It took a while to get the vaccines and then it took a longggg time for the pharmacy...covid may be to blame, but at this point Im going without meds instead of waiting at these military pharmacies.

RADIOLOGY DEPT staff is awesome! But, this clinic stays way too busy. Its ridiculous at times.

I came in with about five or six symptoms and I was told, with an attitude, we cant treat all those symptoms. We can treat 3. Well, I wasnt aware that there are a limit to the amount of symptoms that your body shows and I dont appreciate being dismissed. Has any other race experienced this treatment?

Let’s see. Hampton Roads has the worlds largest Naval Base that being said there are approximately 60 ships, 35 aircraft squadrons, and numerous special forces commands. There are approximately 85-90,000 military personnel plus their family members, so bump that number up to about 100,000. So you expect a pharmacy to run super fast and not have a wait time? The pharmacy personnel are doing the best they can do. Plus why complain? You can go and pay for medicine out in town.Keep up the great work ladies and gentlemen. I’ll continue to wait for my prescription.

I take my 2 year old here and everyone is so patient and helpful. This is the best experience Ive ever had with a tricare provider. The pharmacy is the fastest Ive ever dealt with. I reccomend this location for anyone that has dependents.

Very big and spacious office always clean and friendliest x-ray technician on the planet mr. Greg its so nice and theres signs all on the office so you always know how to get to lab how to get to the pharmacy and had to get to the checkout

Ugh.....I truly cannot understand this pharmacy. Where is the disconnect? Is the leadership that oblivious to the issues and almost EVERY comment out there? Ive never seen anything like it. For crying out loud, somebody, anybody get it right. This IS customer service is it not? I got here at 0700 (BEFORE the doors were even opened), and STILL waited for 30 min for my number to be called (and there were only two others in front of me). Why would you have just two windows open, when you have five?! Seems to me the goal would be to get people in and out ASAP. But what do I know, Ive only been in HR/customer service for 30+ years! Its incredibly nerve racking and frustrating coming here! Wish I didnt have to.

All staff are very unprofessional. Also very Rude. Not a place to go seek medical treatment. Go somewhere else.

The new clinic exam rooms are roomy, but the pharmacy and lab waiting area are too small.

It’s in a great location. The customer service is always pleasant. I love the doctors.

By far the best clinic in Hampton Roads. True professionals. Mrs. Marshall had a vibrant attitude and appearance to go with it. She’s the best pharmacist in the building. Thank you.

Pharmacy is a little understaffed, but they are pretty good at announcing if the wait exceeds two hours(it is a VERY busy location), appointments are usually on time, the facility is very nice, and parking is easy.

If I could give negative stars I would. HaveBeen waiting 50 minutes just to turn on my prescription. It is the busiestTime of the day and there are 2 people taking prescription and instead of waiting on clients they are chatting away. What a mess. No customer service.

The new location is nice. BUT, being told to show up 15 minutes early and then not being seen till a half an hour past your appointment is sad.

Never had anything but good experiences since being stationed in Norfolk. The Chesapeake Clinic is new and easy to get appts same day. Best we have had overall in 20 years of dealing with tricare, especially compared to overseas.

It took me 1 hour and 40 minutes to get a prescription filled in a Friday at lunch time. At best, there were only two windows open for service.

The clinic is great but the pharmacy has went downhill. If you have a refill it’s in and out no problem. If you have a new prescription it’s such a hassle. They have 3 windows open but only 2 are taking patients. One is for checking in the other for picking up. I arrived at 7am and was 10th in line for new prescriptions. I was checked in at 7:30am. It’s not 8:23am and I’m still waiting for my prescription. This new system they have adopted is HORRIBLE. I completely understand it’s not that simple to fill a prescription and that there are steps they must follow. It just seems like they are always undermanned during their busiest times.

Good service.. very nice place.

Pharmacy is slow. You need to hire more people with better people skills. There is a male pharmacist who is RUDE to everyone he talks with . Elderly people do not always know which ticket to pull and instead of being condensing to them How about explaining the process. The staff in the pharmacy are rude and unprofessional. I went there to get a refill and the lady who waited me had multiple color eye makeup multiple color hair and fingernail polish and multiple color lipstick. Very unprofessional attire

We have never had an issue with physicians or the lab but the pharmacy is a nightmare. The pharmacy wait time has increasingly gotten worse over the last year and the staffs customer service skills are lacking. They advertise 5 minute check in waits and after 1 1/2 hours we are still waiting to even be checked in. We will be using Portsmouth from now on. At least there is a good excuse for the long wait times there.

When will the pharmacy speed up? Been waiting here for over 3 hours to be seen. Portsmouth is even better than this place.

I am retired military and escorting my wife to her appointment. I left my wallet at home and was rudely told I would have to wait in my car while my wife was seen. They require ID to enter the building. Applying just a little bit of reason and common sense would have prevented having a veteran ejected from the building to sit in the car for over an hour.

The front desk staff is usually very kind. Most of the staff that receives and returns calls are very kind, at times they can be unapproachable and rushed. I absolutely love Dr. Mahoney, he is very Compasionate and thorough! He takes the time with me and takes time to answer my questions. I was pleasantly surprised by him and his bedside manner. I have seen the the PRN female doctor/PA (not sure what she was), but I was very unsatisfied with her. She had poor bedside manner and rushed me. The clinical manager was very kind and took the time to talk to me about it and I appreciated that. Overall this clinic is one of the better Tricare clinics, but like anything else it has its flaws. Dr Mahoney is wonderful and I have absolutely no complaints about him!

Fast.

I am always treated well. This time at the pharmacy was quick.

Doctors are nice, my labs were quick and painless, but the Pharmacy...my god. Expect to wait no less than two hours to get a new perscription. If you need a refill expect to wait an hour. Not only is the wait absolutely miserable because its so unnecessarily long, but youre packed into this small room and there are so many people theres not even enough chairs for everyone, forcing sick people to have to stand and wait for hours. This is very sad and I really feel like they should do better for your families and mine.

I always hear people complaining about times and issues. For me, Im always in and out fairly quick.

The pharmacy is a nightmare, as always. I knew before going there I would receive terrible customer service. I had a gentleman named pito or peto (not sure how he pronounces or spells his name) and he was disrespectful. He was extremely rude and had no respect. You never know what people are going through and a little act of kindness everyday could bring a lot more happiness into this world and he should definitely learn that. I smiled at the counter and I was picking up a refill my doctor called in and I accidentally chose the wrong button on the kiosk. Instead of him nicely explaining it to me he was extremely rude. I was shaking so bad when I got done talking to him because I work in customer service and never EVER would I treat a person like that. And as a reference, one time before I accidentally clicked the wrong button and the lady at the pharmacy said it was ok and just went through with it with no problem. Not every employee here is rude but a couple of them are and I’ve actually had this gentleman before and I knew immediately he would give my attitude. Treat people with respect, especially once you clock-in.

Convenient medical service for military members.

Come when they first open. That is the best time any day. Thursday is the busiest day. Always helpful staff. Always clean. Plenty of seating. Except thursday if you come after 10. We couldnt get the medicine we needed and the pharmacist talked to and worked with the doctor to get an alternate medicine so my child could stay healthy. Thank you guysfor all you do.

Long waits for prescriptions. Needs more staff. The staff is nice.

Nice building. Pharmacy service is extremely slow. Hours are posted on web page open at 0700 but fail to mention Thursday at 0830 because of training.... Hope it helps speed up service.

Can I please talk to a human that doesnt put me on hold for an hour?!

I am surprised how nice this clinic is and how friendly all the employees I met were. Doctor Shelton was very welcoming and helpful.

Always a multiple hour wait for prescriptions. Weve been waiting for more than 30 minutes past our appointment time. In addition to the 15 minutes we arrived early by request of this facility. Yet another example of Tricare failing their patients.

I like the physicians at this clinic, but the pharmacy is horrible. I’ve been to it three times, and have never waited less than an hour. Tonight was 1.5 hours. The excuse is always, “our system is slow.” Serious mismanagement going on here. The pharmacy hours aren’t even correct on their web site (they close at 1730, not 1900). I will not use this location again; there are many better options .

Short appointment wait. Excellent Drs.

Great clinic but pharmacy lines are delicious

Nice people

We were originally assigned to this clinic because it is the closest and most convenient to our home. We waited for 2 hours to get called back, The dr was very disrespectful and rude in her way of speaking to me, she also reprimanded me for asking a question that did not pertain to the reason for my visit, the nurses were openly talking poorly about other patients in front of me and my children, it was a complete and utter nightmare. In my opinion this entire clinic should be shut down, it’s disgraceful. All but the pharmacy, which was another 1.5 hour wait, however the lady there was nice and kind. We called Tricare and was reassigned to a different clinic, we would rather pay for medical care than to ever return to this clinic.

I’ve gone to this clinic and the old location and both of them have been just awful. Every experience I have ever had has been terrible. I understand short staffing and long lines, but the attitude problem between employees is absolutely ridiculous. I had a miscarriage last summer and was treated with ZERO sympathy or respect. I was crying on the table and the doc said “well, dodged a bullet on that one, huh?” So just because I’m young I should be relieved? What if I had been actively trying to have a child? More recently I’ve had some health issues and it’s the same thing, no sympathy, disbelief at continuing symptoms, and attitude problems when prescriptions aren’t working. The last time I was there I waited two hours to be seen and the doc was only in my room long enough to tell me she was giving me antibiotics so I could leave even though my cultures weren’t back yet. Wound up having to have my prescription transferred to Walgreens due to long pharmacy wait, paid $18 for the meds, only to get a call three days later saying I needed to stop taking those IMMEDIATELY because my culture came back and that form of meds would only make the problem worse. (Not to mention they told me they “forgot to call” to tell me as soon as they found out) Way to be thorough before sending me on my way, huh? All I saw was angry patients and rude employees who were more worried about online shopping and social media than getting people checked in.

The staff are hardworking people. They treat patients fairly.

See I told you, I said exactly the same thing about the pharmacy in NMC Portsmouth. Once the other Tricare clinic pharnacies implemented the same kind of system that the Naval Medical Centers has, the service has worsened. When I first came here, Tricare pharmacies or the NMCP pharmacy for that matter, were never this slow. You get a number and you are called and that is it. Then there is also a separated faster line for those who actually called in for a refill (in uniform or not in uniform). Now you literally are in line just for check in, too! Then you are in line again once you are checked in. Well, it becomes a case of too many cooks spoil the broth. If you get too many people involved in between just to fill up medications (not controlled is the amount of time each person does his/her job), then all these contributes of the slowing down of just one task (which in this case is the filling up of prescription). I get the idea they had behind the process which is good in an ideal and controlled setting. But then as I said, too many uncontrolled variables involved (like the time each person in the process actually does their job) and too many movements just to get on task of filling up a persons prescription done. What gives? The system before wasnt broke, you just needed to tweak it a little.

Same complaint as everyone else. Pharmacy is very slow and rude. My wifes number was skipped over and she was told to take a number just to ask a question. Another lady went to the same window with a question and was helped immediately without a number. As an active duty service member, I was told to wait outside since I didnt have my id. No biggy, rules are rules but they really need to take into account what they are there to do. Some patients are in extreme pain and need their meds. Throwing attitude at patients is simply wrong.

Do not go in the afternoon, your better off going to Portsmouth ER. 2 HOUR WAIT FOR PHARMACY. Good luck!

Terrible! The employees act like they don’t want to be there. The nurse was less than pleasant and the doctor didn’t seem very knowledgeable. This is the first time a doctor ever pulled out a book to look up medicine in front of me.The pharmacy is the worst! They are playing and talking and entertaining friends, while you wait 45 minutes for your prescription to be filled. So unprofessional.

I came for my appointment for a rash and the doctor spent less than 5 minutes with me in the room she prescribed me a cream then was out the door so fast with her husband. I’ve come here for 2 years for the same problem and it has yet to be solved.

Went to lab. The staff was very professional. Only waited about 5 min. Great experience!

Staff when you first walk in the building are so pleasant and helpful. However, staff is incredibly rude at the pharmacy! Thank you to Doris for making me feel so small and dumb when accidentally getting my kids birthdays mixed up and for getting impatient and mad at me for assuming that when I give her my ID, that my childrens prescriptions would come up under that as well. Sorry you had to turn around again and walk one foot away to get my sons, too. Which when she did walk a foot away, she start asking me to read off the numbers on my first bag, which I did, but she was looking in the wrong letter bin, and got mad at me when I didnt correct her. Because Im supposed to know how your filing system works? Oh, and also for laughing at me when she asked for my sponsors number for the 2nd prescription...I asked her if I could give her mine instead of digging in my purse for my husbands full number, and she literally laughed and said are you the sponsor? No! Just give me your id back. Thanks for putting a damper on my day when I already didnt feel well. Customer service standards needs to be addressed asap!

Pharmacy Wait times are ridiculous! Especially when only 2 or 3 windows out of 6 are open and the waiting room is full.

The pharmacy is Woefully understaffed. After over 2 hours of waiting, they announced that some of the staff would be leaving so the service would slow down even more!! Go to ANY OTHER pharmacy in the area...not this one!!!!Worst wait of any in the Hampton Roads area.

Tried calling the lab several times - each time phone just rang and rang - gave up after 8 minutes. Seriously do they not know how to answer phones?

Expect to wait at least two hours just to be called up. i literally have to hire a babysitter to run and pick up meds because its such a small area and they take so long. while they were filling my medication, i was going to run over to the mall and was told by the man atthe window that I was not allowed to leave or Id have to start the whole process over. this phatmacy is unprofessional and not proficient.

Is it true that our office moved? I just want to know.

Pharmacy is a nightmare but everything else is decent.

I have no idea why this place has such bad reviews. I only used the pharmacy and cant speak of the clinic or other facilities there, except the front desk staff was extremely helpful when I went in not realizing my ID had expired by a month. They assisted me with a temporary DEERS form so that I was still able to get my rxs filled. The pharmacy is open 7a-7p which is unheard of at least at the bases I have been to. Also there was a computer error with my last refill date, not their error at all, but they took the time to assist me with the issue so that I could get my refills. I am a nurse and have worked at an MTF in family practice and trust me, the reviews here sound great compared to where I worked. There is far worse care out there, most of which ONLY happens during the hours of 0730-1600 so appreciate being able to not miss work to get the care that you and your family needs. With the exception of active duty members, you have the option to be covered under Tricare Standard and receive care at private physicians offices that will charge you for the same care you are receiving there, if you can find one to take Tricare or file you Tricare for you.

Its quick and they are very professional.

My benefit. Slow at times and very busy