What a wide spread of experiences... the ER waiting area is old, tiny, crowded, and has no controls in place for Covid; no separation between patients, no cleaning between visitors, you cant wait outside... very disappointing for such a respected hospital provider.The staff is fantastic, helpful, and caring. We spent a week in the main hospital and everyone was superb. It was clear that the staff truly care about their patients, and do everything they can (and then some) to help. We met so many genuinely nice people!One negative experience- visiting hours end at 8pm; I went to the parking garage at 7:15pm to get something, and got locked out of the hospital. 7:30pm, they had locked all the doors so I couldnt get back in. I had to walk all the way around to the ER entrance, then wait half an hour for security to let me into the hospital again. Ridiculous.

Aaron the young lady who works in the BH unit was absolutely amazing during this extremely hard time my family faced. She went above and beyond for all her patients and was so understanding and patient with everyone who walked in. She deserves to be recognized and shown some appreciation.

This hospital is state of the art. Beautiful buildings, top notch staff, and very respectable people. I might make this MY hospital from now on. I feel like Im walking into Mayo Clinic. In 10 years, this hospital will outrank all hospitals in the area, mark my words.

Emergency room isn’t for emergencies, they’ll leave you there for hours. had a panic attack because I was unstable and scared and the doctor said she’d bring meds but never returned to me once. crisis ward is very dirty (stuff all over the walls and floor) and the nurses there are rude! i expected a bit more respect since I was in the mental health area….

I would like to thank the wonderful staff that we came into contact with yesterday, on 08.12.2021... They contacted us to get everyone to come say their last goodbyes to my mother. When we got there, they allowed everyone to visit, to be with her and to make their peace.YES they did temperature checks but, as they knew it was almost time for her to go, they were very caring, kind hearted and an absolute joy to be around while we were there. It felt extremely hospitable and they even brought us all snacks and drinks. I appreciate their kindness immensely.

From the moment we enter the emergency room, the treatmentwas very polite and caring. My son was treated really good. From the Surgeon all the way down to the dietitian where really good with him. The nurses and doctors 😍 excellent is the word I can describe for them. 👍!

We’ve been waiting here for about 3 hours and no work done since there aren’t a lot of beds this is so frustrating

Came into Emergency Room on 8/19 morning with a very acute issue and was extremely anemic. To be fair, the ER did the best they could with low staff but with the sort of issue I was experiencing, it fell short. They called for a consult within a few hours ( at least that is what I was told). He did not show up until over 24 hours later! And did no hands-on exam (from what I was told by the second doctor (see below)), he would have easily figured it out if he did an exam. The nurses where hit and miss with one in particular brow-beating me a couple of times. I received 4 transfusions but the Released me the next day, worse than when I came in. I followed up with this doctor and ended up passing out in his office due to anemia, yet he released me again.I ended up going to another Emergency Room and was admitted and had emergency surgery due to my severe anemia getting worse. I was in the second hospital for 4 days, receiving an additional 5-6 Transfusions.Moral of the story, unless it’s a broken arm or something fairly easy, go to another hospital.

Thorough check in process. Very polite staff that listened and acted accordingly. Simple process going from the ER to the hospital. Kept family updated the entire time. High tech facilities and tasteful room that allowed for privacy. I would highly recommend This hospital .

Went to er by ambulance and had a horrible experience. I wish the Emts were my doctors. They were the best!Came in for pain in spine my whole left side from face down was so numb and in pain. I sat in hallway on bed for hours before I had an anxiety attack and could not breath for a nurse to come over and help me. They are understaffed and have no bed side manors. I will not go back here if I can help it. Only reason I have a star is because I had to give something.

My name is Tracey. My brother was recently in your hospital. He explained to me how great he was treated and you even provided him with help getting to the bus stop so he could get home!!!! I could never Thank you so much!!!! Youre Angels!!!!♥️🙏Hes home and so far doing well!!!!!👍

The doctor and staff were so great and very helpful. But the Jefferson Health system is terrible. Paid $150 to visit a doctor for a family member from foreign country w/o insurance. It was confirmed that $150 was the total before seeing the doctor. However, later received bills every a few weeks asking for additional $$ as a copay. The billing dept told me that copay was required for everyone no matter you have insurance or not. First, I never heard non-insurance patients have to pay copay. Second, if there are any additional fees, Jefferson should let the patients know. I wish I could give zero star to Jefferson.

Beautiful facility with a great nursing staff. But if you have a serious condition and want to survive, I would consider finding somewhere else with physicians that are much more competent, organized and compassionate.

Tonight, I brought my wife to the Jefferson Cherry Hill ER. She was struggling to breathe and has a history of flatlining due to Asthma. It was a medical emergency 🚨 the staff at the ER said she would have to wait in the waiting room. 20 minutes later, no-one had even checked her oxygen or triaged her. This is after telling them her history. It was ridiculous. I had to call an ambulance to the ER to take her somewhere else, but then the ambulance said it’s federal law, that you can’t take an Ambulance from ER, without even checking her….. I had to drive her myself to the nearest hospital while she struggles to breathe . She could have died from from their delay in care. I would highly recommend starting clear of the Jefferson hospital Cherry Hill emergency room

Excellent top notch nursing staff. Doctors are equally excellent, attentive, and caring. I went in through the E.D. and did Not Have a very long wait at all. And the room was packed, standing room only. But the seats quickly became available. The ladies that checked me in could not have been nicer. I definitely would have given 5 stars if they had more seating in the Emergency Dept waiting room.

My finance and i stayed for nearly two days at this beautiful hospital. It almost reminded me of a four star hotel on vacation, but my only problem was we came in for an animal bite and was seem immediately but the decision making process was too long, the young resident doctor did not seem to have the knowledge to make a solid decision without having to talk to three or four other doctor, whom most of them were not even on site at the time. On the second day we were confronted with too many doctors who were afraid to make. A discharge decision could and would not be made, we almost felt like we were in jail and have no choice weather to leave or not even though other doctors gave us the approval to be discharged. My fiancé and i both felt like we had no choice in the matter, so we decided to take the decision out of the doctors hands and insist on us getting discharged ourselves.

Beautiful hospital but poor service. And Im talking about the surgery area. First the nurse who push me on my wheel chair almost crash my bad leg with the bed. Then she put my IV on my knuckle I thought maybe is another way or what ever but it freaking hurts and I told her about it but they are always right. When I woke up from my anesthesia the IV was in my other hand and the first one was swollen. The Dr walked couple time in front of me and never said anything to me not even a good morning . Later he came back and try to be nice . when the surgery was done they woke me up and in less then 30 min I was out of the hospital basically they kick me out. I got dress by my self all drowsy they only help me to get out of the bed. I was happy I didnt lh ave to stay there. The service is sad. Is like no one love their job . they not professional .

The star is for the ER which was efficient and staff polite. Negative stars for the ortho floor. My mother stayed here for 5 days for surgery after a fall. On occasion nursing is sitting outside the door and will help when someone goes up to them to request assistance (something my mother could not do). Otherwise the beautiful rooms and floor feel like a ghost hospital. Average of 40-60 minutes for someone to answer a patient call. Walk down the empty halls and hear the patient call buttons ringing but see no one. Some of the staff were kind and accommodating, particularly the techs and nutrition. Maybe an ok place if you are relatively healthy and oriented and dont need much care. Stay very far away if the patient is older, less cognitively competent or needs assistance. Patient centered care is not a focus.

I wouldnt go here if i was dying in the parking lot! They do not take mental health serious at all!!!!!!! So if you need to bring your child here for crisis help DO NOT GO! They dont care! They have 1 screener i waited for 6 hours only to still not be able to get help for my child! Waste of time not to mention my child felt like he wasnt important! A 10 yr child who already expressed to the nurse that he wanted to kill himself and the best they can do is tell us to wait in their small disgusting ER for SIX hours!!!!!

I came with someone who needed to go to the ER. I was told that I had to sit in the car just until they got a room. Then I would be able to come in and be in the room with them. Now I have waited over now 2 1/2 hours plus in a car. No it’s not hot in the car and I wouldn’t have been mad if they would’ve told me in the first place that there was no guests allowed but on the website it says that you are allowed to have one guest in the ER with you. Also the front desk and the security guard said that as soon as they gets a room I can come back. So I would recommend nobody to go to this hospital because first of all the waiting room is a way too long wait and nobody else was in the waiting room.Oh and they decided to test the patient for Covid when they already know they didn’t have it just so the person cannot have people on there with them. Worst hospital go to Virtua instead!

I can not believe that a major hospital which is in two states has no appropriate protocol in regards to Covid in the facility. As I went to the cherry hill Jefferson er for serve abdominal pain. I looked to my rights and the patients waiting area was filled. There was no 6th distancing, no separation of possible Covid patients. I was there for over 2 and a half hours and ended up walking out without being seen by a physician. During my wait not one person cleaned or disinfectant chairs where previous patients had sat or bathroom area! I ask if I could wait in front of the building due to the fact it was over crowded and they said no. I had to stand up the whole time despite my discomfort and pains. a women sat in the bathroom area which was behind the wall I was standing near and she was being tested for COVID, the nurse states to her “o do you want to get tested right here or in a room”!!! I have worked in the medical field for years and this is a major problem and concern. The lack of diligence and integrity for others only has continued to diminished over the years. Many of the employees and the founders of large facilities(corporations) have no true interest in patient care or improve a patient’s quality of life, they have only been fixated on numbers and their own personal Financial gain. It so upsetting to see a world in so much selfishness, what happen to unity, community and trustworthy care!

I had a wonderful experience at this hospital. We recently moved to NJ from Chicago. My daughter fell and we suspected she had broken her arm. Despite being between health insurances, I took her to this E.R. Not only were all of the doctors and nurses incredibly kind and helpful, but they did everything right there at the hospital. She did break the arm and they X-rayed, set, and casted it all in one spot.We had a horrible experience in our last state when she broke her other arm at gymnastics. Not only was she still traumatized from that experience, but I was as well. This experience at Jefferson Hospital was night and day to that experience. They made sure she didnt feel or remember a thing when they set her bones. They explained everything they were doing and let me stay nearby. Afterwards, they kept her a little while for observation.The front desk clerk was also very kind. When I explained we were between health insurance due to the move, they sent me a representative to enroll her in temporary medicaid.The anesthesiologist was wonderful! The bone doctor was wonderful! Even the gentleman who walked her wheelchair all the way to my car while her meds wore off was wonderful!This was such a pleasant experience. Thank you for making this move a little easier.

BH unit is a a horrible place to be in. Place is dirty, nothing is wiped down in between patients, inch thick of dust on top of chair. When pts leave, nothing is cleaned up after Old crackers and crumbs under lounge chairs. Technician Jadilynn is unprofessional and not compassionate about the patients. Is condescending and talks about patients, to co workers for other pts to hear. She is moody and does not even speak to patients. Whole first half of her shift. Sat on her phone and watched tic tok at full volume.She certainly is not in the right line of work. I am sure she is not the only one who talks about patients, but she surely doesn’t try to hid it.Mental Heath is certainly not addressed in an urgent matter, if you don’t go in with anxiety and depression, you sure will when you leave!Wait time is well over 24 hrs to be transferred to another facility, no communication between social worker, staff, etcPoor people have to sit in recliners, if your lucky to get one, for the duration of their stay.Things need to change

Beware. I was ordered an ultrasound. Report stated I had a large mass on the right side of my body. A ct scan with iv contrast. The radiologist eliminated a part of the test stating that this was the best test to view the mass. The report had one line that stated I had a small growth in my left side and reviewed my spine for the rest of the page. No other growths or masses. I want to know if the radiologist got there degrees from Walmart. Unfortunately it is the only place that takes my insurance.

Want information on a patient... good luck because THEY DONT ANSWER THE PHONE... its endless ads! INFURIATING! Its a hospital... you aonly call because its important. Worst hospital ever!!!

This was the worst hospital I’ve ever been to. I’ve been sitting here since 10:30 with chest pains and I’m still sitting here at 4am. I wish I could give negative stars

Horrible, they sent an 97 yr old man , who cant stand, home, instead of a in-patient rehab because they only admitted him for observation. Now he can get in home rehab. He cant Stand!!!!! Very callous. Staff was great though! One week later, I was mistaken, his ambulatory prowess is fine, and the home care staff( Nurses, physical therapists, etc, have been wonderful!).

Horrible experience here for 2 days. I came in on the suggestion of urgent care Saturday afternoon. Jefferson took me back but I didn’t see a Dr. the 2nd time for 2 hrs. Then it was test after test. They had to take more blood after the first horrible stick due to loosing my blood. My symptoms good worse over nite and I couldn’t bear the pain so we returned to Jefferson emergency by rescue squad because they had all test results and thought it would go quicker.I arrived here now at 2:00 pm and as of 6:20 pm I am still sitting here in severe pain. Would go to another hospital but it is further away and may have a longer wait.This is a sin and a shame to operate a emergency room with such a lack of urgency!I thought since they changed management things would be better. NOPE!!!!! Still horrible.Save yourself a trip if you care about your loved ones !!

I have been a patient for about 4-5 months and this is the best care I have ever gotten. They’re always nice and attentive to their patients.

Horrible place I sat in the e.r. for 5 hours and got nothing done. And when I asked for a blanket bc I was shivering an hour later, still shivering. Never go here I will never go back

This HOSPITAL NEEEDS TO BE SHUT DOWN ASAP. THEY DONT CARE ABOUT THE PATIENTS.

There a nurse named Kate that should be fired because she did nothing and was a waste. She act like she cared but would not help when my Nana was in pain. If a nurse is on her work shift then she should be working not talking and laughing with the rest of the staff. If he cant follow the guidelines or be what a nurse is suppose to be and do and care for there patients then this is not the position for you

At first when I walked my husband into the emergency department last night I didnt feel as the first staff members were very welcoming. A young male sitting with earbuds in wearing a muscle tank top.. not professional at all and when I spoke he looked at me like I had 10 heads the same individual looked at a patient when they were calling for help and laughed because the woman couldnt unlock her chair. Other then that the doctors and nurses in the er are amazing they went above and beyond to make my husband comfortable. Just a little reminder Jefferson the way we are greeted by your employes matters. the first faces someone sees is reflected as the face of the company and this young man was very unprofessional

Today 07/12/2021 ED chowchristine dogle , and especially Jamie Centrowe were so rude to me and all three medical providers denied me medical treatment when I told them I felt shortness of breath I wanted to be put on the asthma machine. im asthmatic.

Horrible experience with radiology. They Didn’t read an MRI until I finally called my doctor office after 6 days and figured it out. Had to call the hospital myself to get it read.

This has to be the worst ER I have ever encountered! My fiance sat in the waiting room from 1:00pm till 7pm is when they brought him into the back to be seen. The Dr had the most horrible beside manners. He went in with a left hand injury he finally gets to xray and the dr wrote to xray the right hand? Are you serious? I call and when I start asking questions about the prescription that was written by Dr Danielle Kudmaui for a medication that my husband is highly allergic to she hangs up on me. He still has not seen a dr to help figure out what is going on in his hand. Do not go here

ER nurse Telly and Doctor Nguyen are great great great!!Staff is always friendly even when busy running around. thank you for everything!

I was here seeing my gastroenterologist for a post Emergency Room follow up visit & I am really impressed with how the office was & how friendly the staff was . I am glad that I am going for a PFT in February & having a dual procedure done in April. Also off to the left side in my photo there’s a Starbucks cafe there . I think I have found where I will be spending my time post PFT.

I have had 2 experiences with this hospital. The first was on 12/25- 12/27, 2020 and the most recent was May 23-26, 2021. On both occasions, I used the ER and was admitted both times. The first time was for an AFIB attack and everything went great in hindsight. Check in was relatively quick and I was seen within minutes. The attending Physician nurses, staff and specialists that eventually saw me all listened, cared and certainly knew what they were doing caring for me. While in ER, I had bloodwork, xrays and catscan. After a second blood enzyme test, they determined I needed to be admitted for further care/observation. Once in a room (which was new and looked like a 4 star hotel including the bathroom and huge walk-in shower) I received great medical care in what felt like a 4 star hotel! Everyone I interacted with was knowledgeable, nice, caring, helpful and genuinely concerned for my well being. The food was also very good! Every meal...including a particularly deliciously prepared Salmon dinner...and always hot. The fresh fruit was especially delicious. For being hospitalized, it was a most positive experience. I was discharged with clear instructions and clear follow up instructions.My second experience with Jefferson ER in Cherry Hill on 5/23/21 was due to a moderate case of Covid pneumonia. Once again, the same experience with this hospital and staff...GREAT! I believe that without my decision to go to the ER and with the level of care received from the staff at Jefferson, starting with the ER attending Physician, Dr. Eric Doane, I could had have been another fatal statistic. (The Cinnaminson ambulance driver told me they will just pump me full of fluids and send me home) I tested POS on 5/16...fever, headache, aches, cough, fatigue. Wasnt able to eat much of anything after day 4, but drinking and breathing OK. Felt downturn, so weak couldnt stand never felt so drained and nauseous in my life by day 7. I decided to call 911. Once at ER, Dr. Doane was great. Gave me Zofran for the nausea and ordered a battery of tests. I was admitted and put on oxygen, steroids, and 4 day course of the antiviral drug, Remdesivir. That combination worked great for me. Dr. Tuba Ali was my attending Physician once admitted and she was very good, too) Again, throughout my ordeal, my experience with Jefferson hospital in Cherry Hill and the staff I interacted with made me feel special and genuinely cared for in a courteous and utmost professional manner. Once again, the 4 star room atmosphere and the excellent food...especially that fresh fruit! After 4 days of tertiary care I was released feeling much better. I cannot speak highly enough for the staff at Jefferson hospital and and every person I interacted with while admitted. Docs, Nurses, Techs, food service. All wonderful!!Thank you all!

The room had someone else’s blood vile sitting on the counter. We’re on hour 9 to get an ultrasound and MRI. There’s a urine sample just sitting on the other counter. This is insane.

Staff is very accommodating and addresses any and all concerns. Definitely a personal choice above cooper.

Went for Their mandatory COVID 19 test on Saturday April 17 2021 at 1pm. 72 hours prior to my scheduled colonoscopy. The nurse did not change gloves between patients. My right side of my nose was tested 1st. This is my 1st Covid. Test the same swsb was used in both nostrils. Swab was jabbed in and left fot 30 seconds nose hurt as soon as she did it and has gotten progressively worst. Boil on outside and inside right nostril , tip of nose bleeding and extremely painful.Told its a staph infection

I just was dc after a 5 day stay. Everyone at both the ER and the 3rd floor cardiac floor were amazing. Even the food was decent as they changed vendors apparently. Friendly nurses, techs, housekeeping and great at what they do. They took great care of me!!

The worst hospital in Camden County. Terrible staff, providing horrendous care. My father waited over 3 hours, in a crowded emergency room with people that were waiting even longer. I would not recommend them at all, if you have to head towards the emergency room.

Love them!Went in for chest pains...Turns out it was my gall bladder...From the ER to the entire nursing staff....amazing caring ...My stay was amazing...Thank you for your time and care...

I cant say anything for billing - I expect it to be expensive. But the ER intake, nurses, and doctors were all fantastic and attentive. Im a truck driver and dont have any family in the area, and they made me feel so comfortable. It is a small hospital, so I could see how it could get busy, but it wasnt bad when I went. The people were so nice.

Hello, a family member had an appointment to get a test done here,not living in the area we got lost, I called in for help to find the wayperson hang up on me. Im a very calm person, I told herwere we are located and she hang up on me. I know everyoneare under some kind of stress now, if she couldnt help me she shouldhad said so.

Worst experience ever. Came in with breathing issues, waited longer than 5 hours and was NEVER seen. I will never come back here again.

This is the place to come if you are feeling incredibly sick and you want to listen to the nurses have a party at the nurses station in the emergency room. I went at midnight Tuesday after vomiting for 24 hours. They put me in a room and closed the curtain and I really couldnt believe the laughter, the raised voice in excitement while I waited for 30 minutes for someone to come in to see me. The Dr. on call was incredibly nice with good bedside manner, but wow, I really couldnt believe how much fun a group of nurses can have at work. Really shocked that this hasnt been addressed by the hospital as Im pretty sure it wasnt a one night thing.

I was here for distress at one point in my life and I can tell you on the floor where I was especially everyone was amazing the nurses were very attentive the person who took my blood Dave I think his name was an amazing man to talk to about the Flyers he made me feel comfortable while I was going through distress and same thing with Mr. Jeremy such an amazing man he was there for me until his shift was over and stood by me and assured me life will get better for me not if you ever go there and see Mr. Jeremy you will not be disappointed the man has a heart of gold.

I went there for an outpatient procedure. There are a lot of bad reviews on here for their ER, so I was a little nervous. But I have to say my experience was perfect. Everyone was prompt, courteous, and professional. Thank you

This hospital needs to be shut down! Sat in waiting room for hours and was never seen. Finally, I left and went to cooper. This hospital does not have the capacity to screen for Covid-19 patients and complete regular hospital emergency functions.

Dont go there if it is a really important issue you are dealing with. My Jeff doc sent me there for blood test in the beginning of July. Still no results and my Jeff doc cant find the results. Two months and they cant produce standard blood test results. Cant be much worse than that.

I went to ER 11/30/20 and did my check up all the staff from Nurse to Doctors we’re so helpful and taking care of me, one of the nicest nurse took care of me she was so nice to me :)..... and also the technician, were nice If I could give 10 stars I would.....I would go back there if I need to....... Thank you Very much for the care!!!!......God bless you all !!!!!!!!!!

Nurses ignore the needs of patients and ignore patients when asked questions. Will forget about changing bedpans, do not provide medication in a timely manner, and will talk badly about patients. Little communication, respect and professionalism.

Worst experience ever. Nurses/doctors didn’t seem to care. Waited for hours, received no help.

Pros: friendly staff; clean, new facilitiesCons: Incorrect tests given, unprofessional environment, disorganized; lack of communication.

Every nurse, doctor, tech was just wonderful. Very attentive and truly showed care for me as a patient. Their jobs are not easy and their shifts are long yet they were very nice ,happy and helpful.

I’m trying to call the hospital to cancel a CAT scan for today inn1 hour. After trying to get to radiology through the automated system a recording came on saying that they have a higher than normal call volume. So after holding for 10 minutes I hung up and decided to try going through the switchboard. So I got a recording saying they are helping other callers. Finally it started to ring, after ringing FOR 8 MINUTES AND 37 SECONDS I HUNG UP AND IM VERY AGGRAVATED BECAUSE I CANT EVEN GET A SWITCHBOARD OPERATOR!!!! With are they doing there??? 8 MINUTES AND 37 SECONDS!!!!!

I had to go for a covid test saturday and the staff was friendly and great! Fast service also!

They lost my blood tests from July and still cant find them. My wife said the same thing has happened to her 3 times. I guess if your life depends on a blood test this is not the place to go.

Don’t go there unless you have apparent issues for the doctors. Seems like they don’t like doing they’re job figuring out what’s wrong. Sent me home thinking I had IBS or a stomach bug. Had to go back a week later still having the same issues, finally decided to give me a CT scan and found out I have diverticulitis. Don’t waste your time to suffer!

Emergency room staff are not helping at all 👎👎👎

Steven DAmbra, the nurse manager, is extremely unprofessional and he lied to me directly about resolving a bill that I should not have been charged. They are very unprofessional here and fortunately I was not there for something serious. They will bill you as much as they can and lie about everything until you are gone, then you get everything in the mail. They do not present you with copies of your records and they do not consult with you about procedures. This place is a sham. The patient resolution comment is nothing, I tried to make a complaint through your internal system and absolutely nothing came of it.

Staff here are hit or miss...i had a kidney stone which was 10/10 pain and made me unable to sit still. It was a 3 hour wait while my insides felt like they were being ripped open, the ER nurse thought it was “just my anxiety” , and another nurse behind her just sat there smirking. Once i actually got seen after 3 hours and they realized it was a kidney stone, the care i got was decent and that nurse was pretty good. The 3 hours before that i could not forget about though...

I was taken to the Jefferson E.R. by ambulance yesterday morning due to fainting from bee stings and dehydration. The EMS people were amazing as were all of the E.R. w ou rkers, especially Dr. James Lee and my nurse whose name I sadly forget. Thank you to all of you for helping me to heal and get back home. I truly appreciate you. God Bless!

Only reason why I give this hospital one star is because the doctor at the e.r was friendly. But the rest of the night staff was horrible. 10 minutes of being in the room the lady who takes all of your insurance info comes in. So we find out we no longer have insurance which isnt a issue. The issue is the way she spoke to us. She had a nasty attitude while speaking. She said just so u know the emergency room charges a 279 dollar fee to be seen how would you like to pay cash or credit. Now mind you its the middle of the night so we left the house in a hurry so we told her Im sorry I dont have anything on me right now I left my house in a hurry. So she says well just so you know this isnt my rule its the hospital rules. Gives me a piece of paper and just walked out of the room. So Im sitting there for a little longer maybe 20 more minutes go by and Im thinking am I even gonna be seen? She said I had to pay as if billing me wasnt a option. So I hit the nurse call bell and it took a whole hour before a nurse walked into the room. I would never want to be seen somewhere like this. To feel like pulling out my wallet is more important then finding out whats wrong with me. I read the website and it says its like staying at a 5 star hotel. Im sorry but it just doesnt match up.

My pre-scheduled drive through COVID-19 Test was on time, quick, gentle, and well done. It was the shorter, in the nose test, not the long stick sinus test. Call ahead and get what your doctor orders.Second test was as good as the first, with an even shorter waiting line; only one ahead of me.

Recently went there for our daughter, who is only 11 months old, for a high fever of 104.6 and they still made us wait in the waiting area!! After 2 hours, We were not satisfied with the treatment and our daughter still had a high fever in the morning and. So, we went to Cooper Hospital E.R. and they took her in right away. 1 parent rule due to Covid-19, but the staff and security guards.. which are military veterans, were soooo helpful and concerning for our child and definitely took care of her. I highly disagree with going to the Cherry Hill Jefferson E.R. if you are going for pediatric or any care for infants and children.

This ER is horrible. The nurses just try to give you meds without explanation of what they’re giving you or side effects. They sent me home with medication orders but no scripts. My husband had to go back to the hospital to pick up my scripts. I returned to the ER 3 days after first being seen and was treated poorly, multiple people were called ahead of me. I was treated like my complaint of my back pain was false. I am a nurse myself and I’ve never treated nor been treated like this in my life.

My fiancé is currently in the hospital and I am completely dissatisfied and want to talk to someone immediately. They were adamant about admitting him then left him in the hallway for 6 hours without checking his sugar. They are lucky I am not allowed in to advocate for him because they have done nothing for 24 hours even though he HAD to stay. They said he needed to see a neurologist and never did. They said he needed more tests and no new tests were ordered. I think they just want to take advantage of his great insurance. A doctor was supposed to call me last night and never did.I am going to pick him up in the morning and they better have his test results ready for when he leaves so he can have more capable health providers give him care and answers.

I used Jefferson primary doctor and Jefferson hospital for the ultrasound. First of all. These two do not communicate, even though are located across the street from each other. They literally could not figure out how to get a referral from the primary to the hospital within same network/company/hospital (whatever this thing is). The doctor sent me for two similar ultrasounds for the same concern (which at the end both were useless). They charged my insurance over $5000 for 10 min of work, leaving me with $500 co-pay for nothing... THEN they charge my insurance another $800, get ready for it... for the doctor to read the results (so it is no included in $5000)... Another $50 co-pay... My results float between the Jefferson hospital and Jefferson primary care for weeks until I started calling... All I get after all this is : you are okay, we did not find anything... The message that receptionist delivered. No follow up, nothing... But even if they did... The whole process took months... Prior to that they took my blood 50 times, told me to watch to see if it goes away... Additionally, the lady who checked me in at the Jefferson Cherry Hill hospital (Bonnie or Connie or maybe something completely different, it was a while ago now, but I just got another bill for $50 for God knows what from that time) is rude and unprofessional... When I got there, she announced that I need to pay ~ $200 upfront to get the ultrasound or I cant get it done... Oh really? But okay... I give her my card, she types the wrong amount or something and charges my card twice of what she told me by accident... No sorry, nothing... She goes: Oh.... I charged your card twice, I will process a refund later when my machine is not glitching... Jefferson is just draining your insurance, leaving you with $$$ in co-pays... Could not care less about your health or wellbeing... You can be dying on their steps, they will be sure to take your money first. I paid over $500 in bills and the initial $200.... AND I keep getting weird collection letters for $49.89.... Please shut down this place...

Nurses never answered phone. Rang and rang then I would get disconnected. Room was not clean. Just poor overall.

The best hospital in the area. I went as far as penn medicine in Philadelphia, Virtua and the service is not even close to the service that this hospital offers you. I highly recommend this hospital.

Beware of the emergency physicians of south jersey, they are the doctors on site at the emergency room. They charge thousands for emergency room visits when they are already on site. Mind you, the doctor they sent in said he had no experience in what I was there for. This was additional to the emergency room charges through the hospital, there should be an investigation into this company.

Very good care here. I felt safe and I was treated well. The staff is friendly. I would recommend this hospital.

I feel compelled to write a review because of all the bad reviews I read. First, I cannot speak for the ER, but I brought my daughter in for outpatient surgery today and everything was excellent from the moment we arrived until we left. The complimentary valet parking, the new, state-of-the-art lobby, comfortable chairs in the waiting room, everyone who worked there and took care of us with such meticulous care from registration to pre and post surgery. So many people to name, but they all helped to make a nerve wracking situation as comfortable and seamless as possible. They were great with my daughter both when I was in the room and when she was going in for her surgery. I know Kennedy had a pretty bad reputation before but our experience today at Jefferson was actually excellent.

Scheduled a covid test in cherry hill for my husband who needs surgery. 10:45 am appt which means NOTHING! WHY the pretense? tried to contact someone by phone but the operator knows nothing and no one else answers. between cherry hill covid appt and washinton Twp ER experience i can say only shame on Jefferson!! if i could give zero stars i would

I have been in the ER for almost 4 hrs. For my child to get a note for school. The worker lied and said they have been to the waiting room and called us but we werent there. Two other families that needed the same department but signed in after us have already been in the back. The caseworker lied, must have forgotten us. The staff in the ER vouched that we have been here the whole time. If there was somewhere else we could go for this I would.This is not the first time they have forgotten my daughter for hours on end.

First of all, the hospital is confusing due to all of the changes and construction. I went to the hospital for an X-ray. I got called into an office to register and sat there for 30 minutes while the lady tried to figure out how to schedule the X-ray into the computer system. She said she was having a difficult time because of the new computing system. She called another person in to help her, but still had trouble. Many other people in the waiting area came and went and were easily registered. I finally was able to go to the X-ray department and found out she put the order in wrong. I had to wait, once again, until the X-ray department figured out how to correct the mistake. This place is horrible and I won’t be coming back!

Great nurses excellent care am still in the hospital have been here now for 5 days tomorrow I have surgery... again if your not feeling well and you need great nurses and doctors that truly cares about your well being this is the place you want to beThis will be my third surgery in 4 maybe 5 years coming in and out of this hospital from the moment you step into the doors the take care of you and before you leave they already have a plan to get you better after your surgery am just glad that am better at ease and so is my family.Thank YouEverybody at Jefferson Kennedy hospital for there support.

Its Feb 13 I go into the ER at 5:00 with a very very bad infection in my toe with a chance I might lose my toe. its now 12 am I still in the ER in a bed in the hallway not even in a room very very sick with no answers on when I will get a room up in the hospital and cant even get a room in the ER while I have seen many other patients come and go and yet here I am still in the ER in a bed in the HALLWAY WITH NO ANSWER THE WORSE HOSPITAL I HAVE EVER BEEN IN I WILL NEVER COME HERE AGAIN BIGGEST MISTAKE EVER ONLY REASON IT HAS A STAR IS BECUASE THEY MAKE YOU PUT A STAR BUT I GIVE IT NONE THE WORSE HOSPITAL EVER

I Used to go to Kennedy as a Child, then went across the bridge when I was older . Except for emergencies. Back in1990 my back went out and my Primary was head of Hospital, so we didn’t think we had any issues to worry about. EXCEPT when he wasn’t there. I had ruptured 2 Discs in my back and was put in traction while they did tests onMe. My primary brought a Neurosurgeon in to see me and he bent down to the machine I was in and crying in pain and said, would you like to have me fix the Discs in ur back so you can walk again. ,They forgot to tell me,I may not walk again. And they left me standing in the shower and when my mom came they didn’t know where the shower room was In Front of their desk, She came running In . I was hanging on to the shower for dear life. And Screaming!! I just stared at her and smiled thru my tears. She called my primary and had them Drug me. I was so happy to see my.mom. But REGIONAL ORTHOPEDICS Weren’t too happy. They came in the following day and they threw me out since I was not going to let them do the surgery. In February Coldest day in 1990. My mom had to wrap her fur coat Around me. And they gave me NOTHING FOR PAIN. So we had to pass our primaries office and my mom went in and he came out to the car and gave me an injection and a bottle of medicine to hold me until my surgery in 2 days. Kennedy could rot in the dirt it’s burying in. I hate that place . The night I had my surgery at Garden State Hospital I was pain free for the 1st time in weeks and I actually walked to the bathroom. 👍👍What a blessing to be pain free. And a competent Dr . But Jefferson is extremely competent. I have had many surgeries in Philadelphia. So glad they came over the bridge.

Very slow service in ER. ER severely short on staff because of no overtime allowed for nurses. But, hospital has enough money to build a billion dollar hospital nearby.

On March 19, 2019.I went to the ER around 3:55 pm with Chest pain and numbness on my left side of my body. I was registered to be seen. I was given an EKG and I was told to wait in the waiting room to be seen by a doctor... I was told that I was going to get a room. I waited for almost 4 hours in the ER, without seeing the doctor. I then went up to ask when I would be seen? I was told that I will have to wait another 30 minutes to be seen by the doctor and in the event someone comes in with a cardiac arrest, I would not be seen before that person. I requested to be signed out, however, I was told by the worker at the desk that I didnt have to and that she will let the workers in the back know that I left. Just to mentioned, I observed two workers just talking, for about an hour or more... I must say that I would never recommend Jefferson Health Cherry Hill to anyone.

Recently had an MRI here and it was horrible. I’ve had several MRIs in my life, but this was by far the worst. I had an issue with part of the experience, including scheduling, checking in, billing and lack of experience and comfort I felt with the MRI technician. I will never go back.I sent a message to the resolution contact email address five days ago and have to yet hear anything. I now wish I could give this hospital a negative star rating.

When a person goes to CRISIS (a time of intense difficulty, trouble, or danger) why should it take 20 hours or more before seeing a doctor and getting help? I ask if they were short handed, the answer, NO IT’S JUST THE WAY IT IS!Maybe I have a different definition of crisis then what this hospital does! Years ago it was never this way. What happened? Where is the help for the mentally ill? Certainly not at Jefferson in Cherry Hill, NJ!

ER wait times arent great (as others have said) - more accurately it’s the the “ER boarding” time between being admitted and getting a bed.That being said - nurses and doctors really seem to care and I haven’t noticed any difference in quality from my previous hospital in Manhattan.

Would give 0 if i could. never come to this ER for a mental health issue. i was talked down to, not listened to, and told that hurting myself every day and wanting to die aren’t “inpatient issues”

I would rate 0 if I could! I had surgery in November and went to the ER. It wasn’t covered due to my insurance going in active... however, I had cobra coverage and was trying to straighten this out. Today, I checked my balance, Emergency Physicians of South Jersey, which works out of there ER did a garnishment with no notice right out of my bank account for $1800 3 months after surgery. This is insane, and I would definitely recommend not going to this hospital. If you have an insurance problem, they will steal your money. I’m livid and may need to hire a lawyer due to this ridiculous garnishment. I’ve never seen anything like this. I co-host a radio show in Philly so am planning bring this up on the radio and also am going to call channel 10 news.

My wife fractured her elbow on August 2nd and was taken by ambulance to Jefferson Health on Chapel Avenue. From the minute she arrived until she saw the doctor and had xrays and a ct scan done, everyone was helpful and very professional. Her arm was put in a temporary soft cast and told to see the orthopedic surgeon on Monday to determine if surgery was needed. Surgery was needed and was done on Wednesday of rust week. The surgery went well and the entire hospital staff was attentive and made her stay pleasant. 5 stars to Jefferson Health Cherry Hill

Entire experience from Septoplasty and Sinus turbinater reduction surgery was Amazing. The staff from Reg to recovery excitement professional and caring. Dr. Elina Toskala the sinus Dr was great at communicating every step of the process. They didnt try to hurry me out after it was over and waited until I felt comfortable to leave. The nurse was constantly with me in recovery monitoring my pain level and gave me needed pain relief. If allowed, I probably could have driven the two hour drive home. I will definitely use Jeff again if ever in need again. Thank you again entire staff for being so kind and helping me through this process. All the way to the rasta guy that took me to my car. Love you guys! One week follow up. Cleaned me out in office. I feel amazing. I can breathe again! Thank the Lord

My fiance was just recently rushed into the emergency room from a fall at the cherry hill mall. While he was unconcious he had his belongings taken off of him and why his shoes makes no sense because it was only his chest they needed to get to... well long story short he ended up having to travel back to his car in a taxi to the cherry hill mall without shoes because the paramedics nor the hospital know what happened to his shoes. The paramedics stated they were with him during transportation but when he came too and asked where they were they said they arent sure anymore. I think that is awful, not only is it messed up he had to experience such a traumatizing event he then also had to go through it without shoes once he was released from the hospital because the people who were responsible for him while he was unconcious had no clue what happened to his shoes. I am sick about this.

Excellent experience, excellent care from every staff member during an overnight stay at Jeff-Cherry Hill, this past weekend. Ive always had great care at this facility. Sometimes, when we feel lousy, our emotions are not the best. We can be difficult and no matter what anyone does or says, it isnt what we want to hear if it doesnt immediately fix the problem. I think simple courtesy in hospital situations could go a long way to an improved experience.Ive had many hospital encounters in my lifetime, and out of all of them I can only remember two negative ones. And, looking back, I recognize they were due to lack of experience and if I had been more patient, I might have had a better outcome.

I live 1.5 miles from this hospital and will never go here again. This was our first and last experience here.I took my elderly mother here for severe vomiting . There were no seats in the extremely small ER waiting room which was full. My mother sat at an empty registration desk vomiting for over an hour. Finally she was brought back to a bed and later admitted.There are not enough Doctors and nurses. The staff was friendly but clearly stretched thin. They left samples in the restroom for the entire day despite being told they were there. A very difficult patient across the hall who was combative throughout the day started screaming that he deficated on himself because no one came when he called. His daughter arrived shortly after and had (rightfully so) an absolute fit that her father was now covered in his own filth. My mother and her roommate were subjected to the entire thing as they were directly across the hall. I know we called for a nurse and had to wait over 20 minutes (not her fault as she was clearly helping other patients).They told my mother at 10:30 am on day 3 she was ng discharged and then made her wait until 6:30pm. 8 hours to get discharged while we all sat around waiting is ridiculous. Then they lost my mothers cancer medication and kept myself and my daughter waiting for over 2 hours at 10pm when we drove back to get it. They could not find it and ended up handing us a prescription at 12:30 which was useless as my mothers pharmacy was closed and I did not have any of her insurance information with me to give CVS, the only pharmacy opened at 12:30. They refused to dispense even a single dosage that she was supposed to take that evening.The place is a chitshow. Disorganized and severely understaffed. I see there is construction happening to add on to the hospital which is frightening as they clearly cant accommodate the load they currently have. At 10:30pm we waited in my car outside the emergancy room and saw it was still packed. Avoid this hospital if you can.

Thank you from the bottom of my heart!When I heard that Jefferson had taken over Kennedy I hoped it would be a good thing...well...in my opinion its the BEST thing.My mother was recently taken there from her nursing home. She was very sick and it soon became very clear that she was not going to get better. Even when youve been expecting that...its devastating to hear it put into words.From the minute we walked in the door my mother was treated with respect and dignity...and real tender loving care. The emergency room staff gave us frequent updates...never left us sitting waiting forever as other hospitals have done...and when I had to go out to my car, coming back through security I was treated with decency and prompt assistance...not left standing there and eyed up like a criminal.She was admitted to a room which was a double but only had the one bed. I told the staff I wanted to stay to the end. They brought recliner chairs with pillows and blankets.They made Mum as comfortable as possible...and checked on her hourly. Every time they came in they offered us drinks and asked if we needed anything. They brought us sandwiches, chips, cookies, soda and water...and in the evening on Saturday they authorized a guest tray so we could eat a proper dinner. From 8:00 p.m. Friday until Sunday morning I was there the whole time and didnt get much sleep. I would never have made it without the care of these lovely people.My mother was DNR...her choice. So all they could really do was make her comfortable and manage the pain. They did both beautifully.My mother passed away peacefully on a beautiful Sunday morning with her son and daughter by her side.For the last two years I have prayed to God to let me be there at the end...so she didnt die alone. He did better than that. He got her out of the nursing home and into a place of caring and warmth...and allowed both my brother and myself the privilege of seeing this wonderful woman off on her journey home.Thank you, Lord...for this enormous blessing. And thank you to ALL of the wonderful staff at Jefferson...you are all in my prayers.

The emergency room is great with excellent staff. My 82 year old father has a history of 6 heart attacks and 6 congestive heart failures. He also cannot walk. He is in a wheelchair but can take 3-4 steps to use the bathroom. He was weak with a fever and couldnt breath. They diagnosed him with bronchitis on the verge of pneumonia. We have been to the emergency room before and had a good experience. They admitted him and moved him to a room. They ran some tests but he was so weak and couldnt talk. I wrote a note to give him a nebulizer treatment. They did and it helped but no one thought of it on their own. He soiled himself and I had to ask 9 times for someone to clean him up.They called for a male nurse. He is diabetic and could get skin sores. A social worker came in to see if he was able to take a few steps and see if he could be released. Well they decided he could be. I completely disagreed. I guess medicare didnt want to pay. I have him home now where he is so weak, coughing and out of it, he cant stay awake nor can he sleep. I am very upset and disappointed. I love this man so very very much and hate to see him suffering. I wont have him back to Jefferson again.

I just got out of the ER. It was my first time ever at this hospital. Great experience. The staff is very attentive and caring. There is another hospital around here that I won’t name that is a big unorganized mess with people that don’t care. Jefferson in Cherry Hill is the opposite. I couldn’t have been more pleased with the doctors, the nurses, the facility, the care, their knowledge and treatment, and the speed of care (very little waiting). Next time I have to go to the ER I’m going there again!

My Doctors are affiliated with Jefferson Health NJ so basically I am in pretty much in excellent hands if I ever need to be hospitalized here & it’s accessible to transportation as well.

I’ve had two family members hospitalized here in the past six months.Save yourself and go elsewhere.My grievances are:1/ How can a non-physician be in charge of patient care? Seen by physician assistant (PA) in ER was a five second look over by attending physician and then placed on hospitalist service only to be cared for by nurse practitioner (NP). What has become of healthcare in the US that we can’t hire doctors2/ There seem to be a lot of manager types walking around with clipboards asking how this and that was. How about you hire more techs, nurses and docs to actually take care of patients3/ ER hold times are insane. We are in NJ not some middle of no where rural area with 0 docs.