Adopted a cat from Humane Education Society a few weeks back, formally named Sammi she now goes by Hazel. The shelter wasn’t sure how she would do with dogs but I knew from first sight she’d fit in with our family just fine and I was right! These two are inseparable. My dog could not be happier to have her. The shelter made adoption quick and easy. Even took us on a meet and greet to meet as many cats that could possibly be a good fit for us. When we showed interest in Sammi the shelter even offered to allow us to bring our dog in to meet each other before adoption. We declined the offer only because that seemed stressful for both animals to meet in a shelter surrounded by other stressed out animals. Thank you guys for rescuing and caring for our little fur friends till they can find their forever homes. We can’t thank you enough for saving our little furry princess

My puppy was picked up yesterday in the lakesite area, I sent emails Ive left messages how do I go about getting my puppy back evidently I am not doing something correctly

I honestly think it’s kind of wack that you can’t just walk in and meet the animals. You have to fill out an application, then they will fit you in when they have time. What a great way to not get animals adopted. My wife, our 6 year old, and I stopped in and they told us we couldn’t walk through and see the dogs because we hadn’t filled out an application. They said we could go online, fill out and application and maybe be seen Monday. We’re literally standing right in front of them. What a terrible way to do business

I needed a new love as I had lost my furbaby boots a couple wks prior. The staff was super friendly and just overall amazing with helping me. I took home Snickers which who we changed her name to ONYX. She is the greatest addition to my family! To the staff, I just want to say thank you!

They are so helpful and kind. We got our sweet angel from there today 1/21/2021 and from now till January 31, 2021 it only cost $21. Thats all. Please go by and check them out?

This is a clean and well maintained facility. I would recommend it to anyone looking for a pet. The staff seems to really care about the animals and are very helpful.

New location in nice. We spent 30 minutes on a second visit with our new cat we are adopting Saturday. Just waiting for him to be fixed

The lower paid employees care about what theyre doing, the volunteers are great, a lot of the lower level staff needs a few more dollars an hour pay increase, some of the policies are odd. They put a lot of effort into their fundraisers and into caring for the animals. Im glad they got the new building, but its too bad that flooded in the contractors sort of skipped out on doing the electrical properly

When adopting, theyre very detailed, they walked us through to see all the dogs. We then got to meet the dogs we were interested in. And got to leave with the baby of our choice. The was no on hold sign on one dog we looked at when there should have been. But that was a honest mistake, Im sure. When leaving they give you all the paper work and go over it in detail. They give you a toy of your choice for your pup. A leash and harness. A bag of the dogwood which was diet science. And of coarse all the dogs are spayed/neutered before they leave. And it seems like they honestly care and answer your questions honestly so you get the right dog for your family.

I just stop by, to give a donation of pet supplies, after my dog passed away. It is very clean, and people were friendly. Much improved over the old place.

Came here the other day. Had to sign something saying that I wouldn’t snip my dog. Little blonde up front started talking trash. She was making fun of my hair

I was SO impressed by my adoption experience! From the thorough interview prior to my scheduled adoption appointment, to the caring volunteers who guided my great adoption experience, to the vaccinations and neutering of all the animals, over all medical care that each animal receives, to the informative packet that they give you to best care for your new best friend. I’m so happy that Chattanooga has this incredible organization who keep all of the animals’ best interest in heart. I’m over the moon with my new best furry friend and all of the wonderful people who made it happen. I am fur-ever grateful! 😻😻😻

Just beginning to volunteer. I have met some really great people and kitties so far. I am looking forward to a long relationship working with the shelter.

This is the most horrendous, sick minded establishment that i have ever step foot in. i adopted a dog from here ab two months ago. they had told us he had previously had flees but had taken his last bath he needed on the day we adopted him. after repeatedly asking if his skin was something we should be concerned about they assured us he was fine and sent us home with one last pill. we came home to find his medical records which was never shown to us before, showing that he had undergone multiple treatments for a number of issues. we contacted the vet about a week later because he began bitting him self to the point that he was bleeding. She made it seem like not a big deal and suggested that we go to our personal vet. We asked if we could take him back to get the proper treatment he needed like we were told he received and then re adopt however she said this wasn’t an option. after going to multiple vets and spending thousands of dollars, they diagnosed him with everything except a fungal infection. the fungal infection is what he had from the start that was never fully treated. about three months after adoption our other animals began to show similar signs, and even my family began to get rashes. at this point we could no longer keep our pets because not only was it costing us thousands of dollars and our attention 24/7 but now it was spreading to us too. we found homes for all 3 of our cats but after calling almost every animal shelter in the Chattanooga area no one would take our two sick dogs. i tried contacting establishment to let them know what happened but they hung up in my face. I also left a review, in which I received a response that basically re-told my story in what SHOULDVE happened. My review and the response was quickly deleted? why was that, cause you knew you were in the wrong? After writing about a 5 page essay and sending it to them, they decided to contact me. They said they would take our dogs and try and treat them. On my 18th birthday they contacted us again telling us it was a life long condition. They offered nothing in return except anger and sadness for our entire family. we have had some of these pets since i was a child and it was probably the worst thing i’ve gone through. All though it does seem crazy everything i said is completely true and i would never want anyone to go through something similar SO PLEASE BE CAREFUL!!!okay for some reason when i reposted this the review is there again, regardless you can see how they undermined everything i said and didn’t even seem to listen to me

Caring people. Great pets. Low adoption fees. Be sure to shop their thrift store to help fund this amazing place.

I would adopt 10 dogs from HES if I could. The love of my life is a dog from HES who rescued me, and I cannot imagine my life without her. I think the amazing folks at HES have done wonderful work for decades with shoestring budgets. I love them!

A NICE CLEAN PLACE FOR ANIMALS..THE DOGS,AND CATS..LOOK VERY HEALTHY..EMPLOYEES WERE REALLY KNOWLEDGEABLE. ABOUT THE.DOGS.AND QUESTIONS.ASKED ..

We got this little guy. Meet Trapper

Informative, friendly a wonderfully personal. They show actual care in the animals but the people who adopt them!

Very nice, immediately helped me when i surrendered a lost pet, I felt she was in very good hands

I went down there to get an outside dog. A good night watch dog, especially since my house keeps getting robbed while Im at work 3rd shift. No luck with them. Even though I have a huge back yard thats completely fenced in, would have a nice dog house, plenty of shade trees, pltlenty of water & food the 3 nights I work and would have to keep it outside they still wouldnt let me adopt because the lady at the front desk said they only adopt INDOOR DOGS ONLY- and only allow the dog outsider to go for a walk on a leash with you and thats pretty much it. They got me heated.

Went for adoption for a cat. Staff very helpful and made sure everyone was helped. Was not rushed and everything was well explained. Great operation.

Pets needs to be adopted. There are a lot of beautiful animals. Plz adopt

Awesome, caring staff! Super clean facility!

They are absolutely just the best! I attended the low cost vet clinic and everyone was just so sweet and helpful to me and my girl Lilo, I had her microchipped and they went above and beyond and reached out to me to get my girl registered after finding out that she wasn’t fully registered. They are just a god send to hell out dog owners who need excellent care at a low cost, and my fur baby was spoiled with belly rubs and head scratches and she loves the volunteers! Thank you all so much for all you do!

The girl at the front desk was super cute.

Dr Callahan is such a caring, wonderful doctor, whose goal is to make sure every pet that passes through there is healthy and happy. She loves each and every pet and its apparent when you see her with any of the animals. She is very kind to people as well, and I highly recommend this place to anyone looking to adopt pets.

We went in to see some guinea pigs and the staff was quick and helpful. The paperwork was clear and not too long and the facility seemed quite clean for a place that is full of animals. I didnt realize that they would offer to send home any supplies we needed with our new piggies and I was impressed by that (we already had some guinea pigs so we only needed enough of the food to transition the new piggies to what we use).

Should get a -1000 but oh well. This is the absolutely worst place my sister has ever been in her entire life. As a first time owner, she came to them to adopt a cat. She fell in love with one named Milton. They told her that he had no medical issues whatsoever, completely healthy. They took her money for him. However, come to find out, they completely lied to me about his health records. He had diarrhea and vomited up blood. She called them everyday for 2 weeks and they continuously brushed it off and made it seem like it was just stress. She took him to the vet three times in 2 weeks and they couldnt figure out what was wrong. She also found out that he had Tapeworms at the vet. DR. CALLAHAN at the Humane Society claimed to have done a test which was also a lie. They sent him home with somebody without being treated for worms. She took him back to the Humane Society because she was scared for his wellbeing. SAVANNAH, the incompetent manager, promised that she would take care of him and apologized for THEIR MISTAKE. Come to 2 days later, we both go there to look at another cat and Milton is back on the floor to be adopted. They are HORRIBLE PEOPLE that just want peoples money. They do not care about the animals there at all! Do not adopt from them! They will forge records and absolutely lie! HORRIBLE PEOPLE!

I asked the blonde girl up front about a dog breed. She said google it. I then asked to use the bathroom. She laughed and said “ you must be small” I said what does that have to do with the bathroom. She said “ because you look small” then she laughed at me

So happy we were able to adopt Sunny. We have renamed her Riley, and she has brought so much joy to our lives already!!! Thank you to the great volunteers and staff who let us visit with a few dogs before we met our furry friend we knew we couldnt live without! They do great work here.

The Volunteers do a great job! I went to adopt a cat & spent a couple hours in 1 of 2 adult cat rooms. The rooms are connected by little tunnel & theyd pass back/forth. Wonderful, beautiful cats! Cats are spay/neutered, all shots, litter trained, free Vet exam & have microchips. Volunteers help you with everything. I went thinking Id get 1 cat I saw up for adoption on FB. After I spent time with the cats, I ended up finding a perfect cat for my family. Im SO glad I spent time in the room with them watching their personalities come out. I brought a baggie of cat treats & got interaction with all the cats.We wanted an adult, but there are plenty of sweet little kittens, too. Building is old, but kept clean & organized. Volunteers Rock with Big ❤s. Please ADOPT dont buy a pet. Our sweet Annie was $25. This is a fantastic fee for a cat that is in her healthy condition & state.

Wonderful people here, in what I know cant be an easy job. A volunteer showed me around and introduced me to some of the cats she thought I might like based on what I told her, and the rest of the staff were very friendly and professional in arranging everything for the adoption once I found the one for me. Plus, I know its only been two days, but this little dude is awesome, and settling in great. There are lots of other great cats there too. Go adopt one!

This animal shelter never told us that the dog we got was sick and we have got very attached to this dog and because of the people who work at the animal shelter all of our other pets have got sick and we have had to get rid of pets that we have had for years

Adopted our dog Tobi today. He is so sweet. The volunteers and employees were wonderfully helpful. ADOPT DONT SHOP!

Rude front desk blonde girl

We adopted Stevie yesterday and everyone was so nice. The hardest part about going was seeing all the cute kitties and not being able to adopt all of them. You can tell that everyone cares about the animals and makes sure that they all go to a good home. Stevie warmed up to our family and his new home fairly quickly. Within hours of being home, hes found his favorite spots and discovered all the toys. Hes very energetic and loves to play. We love him so much and we are so thankful to HES for allowing him to be a part of our family. I highly recommend going here!! They have so many cute animals to choose from.

Amazing humans doing a tireless and thankless job for our animals and our community. People have no idea how hard the work these people do is and they do it for love and not money.

Awesome place. Very friendly and polite staff. The animals looked very cared for. Easy adoption process. And they called my landlord, which I really liked.

Our 14 yr old family dog that we adopted from here in 2005 recently fell ill after a house fire. We were treated with dignity and respect when we asked for help while we were in a homeless shelter to get him peace. Regan was amazing and we will never forget her kindness and caring shown to us and our Pooty Dingo❤🐾 Rest in Heaven Poot Poot I miss you so much!!! Here are pictures of him through the years🐾

I work here and love every thing about it. Please come adopt a great forever pet today!

Incredible group with loving and helpful staff! Sarah was so helpful in reducing our list to a manageable level. We were able to go home with a new family member and we look forward to Cadence settling in and learning he will NOT be without a home ever again.

If i could put 0 stars i would, however google does not offer that option. Its also a shame that everyone working there is probably less intelligent than the volunteers present. We met with a dog that was fine with our dog and was playful, and every dog will have some aggression when they first meet. If you were to go here to adopt, just make sure you act like you have never owned a dog in your life and that you do not have one bc you more than likely will not be adopting that day according to the guidlines set by these morons. Thank you and have a good day.P.S. yes these people will piss you off to this extent.

We adopted mister binx..(pax) he has came into our family and took over..hes one happy kitty

It takes all day to get someone to answer then they were rude. So I gave up an instead of adopting I just bought a puppy.

I love it. I got all kid my animals from there.

The staff were very friendly And understanding. Love the new location...

My daughters and I volunteer at the shelter and the staff is always helpful and kind. They love the animals and it truly shows.

The new facility is great and very inviting.

These folks are truly some of the most loving people I know. I adopted a sweetheart of a dog and took him home yesterday. All was going well until a neighbor freaked out about my dog, which spooked my buddy and he broke free of his harness and ran. I was heartbroken. I posted everywhere hoping someone would see him. These wonderful people saw my need and reached out to let me know they had volunteer feet on the ground contributing to searching. It takes a truly special person to be willing to do that! I’m am forever grateful for the efforts of these people and the work they did to help me find my Sam (formerly Sweet Pete). After searching for over 7 hours and a bit of calming, we were able to bring Sam home to me last night.Nothing can change my opinion of these people. Thank you all for your love and kindness! ❤️❤️

The staff and volunteers there are caring and kind. They do the best they can with their limited funding. They deserve more. With more $$, they could do more (and better) for the community as a whole.*I will say that when one of my canines was picked up and held there for expired rabies tags (10 days, to be sure they were rabies free) it came home with Kennel Cough and in turn quickly infected the other animals in my home...its been rough on all of us, especially my elderly dogs.**To spite the financial limitations they face, I have nothing against the staff in any way.

This is truly a wonderful place! Even though we couldnt go inside (Covid) we had a wonderful experience adopting a dog here! Definitely would recommend people looking into adoption here.

Nice try it 👍🏿

So organized..They give you a feeling of hope, knowing that the little stray will have a home and be taken care of and not be put down.. Thank you for your services to our area 🐱

They take good care of the animals. Friendly staff.

Not helpful when u don’t open til noon and close at 5pm

Great new building they have, its awesome 👍

Cannot say enough good things about the Chattanooga HES. Kind, professional, and knowledgeable people. I have both fostered and adopted from the HES, and the animals are very well cared for. I hope you consider working with them for your next pet!

I recently got my kitty from here. He is doing great and has had no issues. I only wish the facilities were in better condition. Its unfortunate they have to work and keep animals in such a place. There was no place for me to bond with Josiah except right outside the cage. Additionally, the staff didnt seem particularly familiar with most of the cats.

Adopted my lovely Ferguson. He is the third cat Ive gotten from the humane society and Ill gladly keep going back there.

I had the best experience they were kind and it took me a while to find just the right kitty for me but I didnt feel rushed it was great

Great new building

We adopted the sweetest little senior kitty from HES! We love her so much.

Anyplace that cares for dogs automatically gets 3 stars. An extra star goes for the staff and the staffs efficiency at there job. The fifth star goes for the environment.I went to donate towels and the HES volunteer there was at the door straight away helping me. She guided me to the staff and they were all smiles and very courteous. Other people were coming in with their donations and another with a cat carrier to pick up their rescue cat. The staff there have multitasking to a fine art!The HES is located in an old building and thankfully the city is putting money toward moving to another location in a new building. Until then the troopers keep the shop running.They do a wonderful work there.If you have time this is an excellent location to volunteer.

My babies came from here and many more will come

I adopted my emotional support dog, Poppy from here. He has passed over the rainbow bridge, but this adoption center gave me my best friend. My support and one true love, and I am forever thankful. They are friendly and helpful. Yes, you can go in and just pet the dogs. Please think about donating to this wonderful shelter, they do so much good.

Beautiful new facility

We had a great experience with these folks! We adapted two but one became aggressive toward my kitty babies so I had to take her back. They were very kind and understood, I had no problem other than it hurt my heart to have to put her back in the shelter..

Although the building is old - it was clean and odor free, which is amazing. The adoption process was easy.

This is a great place to adopt animals and give them their forever home. They also offer very reasonable price shots for your fur baby or babies. When you adopt a pet people often say who rescued who? I believe there are 2 that get rescued. Step out on faith and adopt today. You wont regret your decision. I have 2 rescue dogs and they are awesome:)

We got to adopt this beauty, Kate. The staff is great.

This is a caring place full of true animal lovers who work so hard to take care of and love the animals they are responsible for until a great home can be found for each one. Please support them any way you can.

The update on the dog I Had to bring back was poorly worded, he attacked my do twice and I was bit in the process.the update was he may act silly when meeting other dogs. It definitely wasn’t silly but negligence on their part

Great service. Just adopted a sweet girl from there. The only problem I had was getting them to answer the phone, but when they answered they were polite and very helpful

Love this place! They are so helpful and friendly!

The best staff and volunteers and all animal shelters need your support!

Definitely would recommend to adopt from this place, very caring staff that really just wants a good home for each and every pet

Its a good place, the staff gave been really good and volunteers are great, I always see them taking the dogs out and are being cared for and not always trapped in the kennels. I am still fostering to kittens because they were sick with a respiratory infection . One of the kittens got really sick and got a bad infection in his eye and got his eye removed , the humane society has been helpful in giving me the medicine for him and he is doing a lot better . My other foster she was doing better , we took her in to get spayed and I wish they had called us but some how she got sick again and she didnt get spayed , hopefully soon I can get the fosters fixed and I can finally adopt them . Its a good shelter but the kittens get sick so easily.

Loving friendly people, so happy to watch the pups and cats get adopted this weekend!

The volunteers are wonderful! Helping the animals stay as healthy and comfortable as possible.The facilities is a shame and they will move in a couple years.For now we should all be grateful to these loving people who take take to care for the neediest.BLESSING TO ALL

This place honestly should be taken over by new people and hire a new staff. I volunteered here for three days and was treated so badly that I left in tears my third day and NEVER went back!! The office manager that I unfortunately can not remember her name or I would be screaming it I promise you! She was the WORST person to ever work with PERIOD!!!! ILL NEVER GO BACK EVER!!😠😠😠 On top of all that, the way they treat some of the animals is disturbing. They have a separate building for sick kittens, cats and dogs and pretty much just leave them alone all day long and even separate kittens from their mothers. It was awful and made me so sad to see. I was often yelled at by the staff for giving the animals any attention when they were begging for it. This place is horrible.

This place is so awesome and the VOLUNTEERS are very nice and professional, l got my very handsome furbaby Titan(formerly chickling) in January 2020 and hes my little superstar. I love him so much. Thank you HES Chattanooga you guys rock!!! My experience with you all was beautiful!!!!

We adopted a dog here. The adoption process was simple and quick and at a very reasonable fee. The facilities the dogs are in are pretty gross, but Im not sure I can hold that against them... budget constraints no doubt. They seem to have a lot of volunteers which is great. Glad to see the local support. Didnt see a whole lot of variety of breeds, mainly alot of pit bulls. But they might have a mix breed to suit your liking.

I am full of admiration and respect for people who can take care of all these animals in need. Its so heartbreaking I couldnt do it. Thank you Humane Society for all you do.

We adopted our baby a month ago. They told me he was well. Which he was not! In a month he has been at the doctor 5 times. 2 stays in the hospital. And a dozen medications. The sad thing is we put our other baby down in February. And this baby may be going over the rainbow bridge tomorrow. I have called and left multiple messages. They do not answer the phone or call you back. My heart is so broken. My opinion of the Humane Society is not a good one!

Wonderful staff!! My dog was lost and ended up here. I was amazed at the care and attention he was given. We are thrilled to have been reunited with our beloved dog of 14 years. Kudos to all the volunteers and staff!! So grateful for your kindness!

Got a new companion

We got our kitten from them. He’s the greatest. We actually fostered his siblings and his mom before deciding to adopt him. The staff is great and does what they can even though they seem to be understaffed. Never had a bad experience when I went there.

They are wonderful. They helped me get my emotional support companion dog back after some one i know surrendered her

I went here today looking for a new family member to adopt. They had lots of beautiful kittens. This sweet volunteer lady showed me around and it was so kind of her to take the time to do that because it was my first time. Well we fell in love with this one kitten who wouldve been perfect for our family.. I waited in line to see what the process was.. After waiting for what seems like forever.. The girl didnt give me the time of day to let me ask anything and just told me I needed to fill out an application before I can do anything else.. Filled out a three page application.. Get back in this line.. After turning in the papers I was told the kitten was already in the process of being adopted and that she didnt have time to put a green collar on him.. We were so heartbroken because he was the ONE! SO we decided to look around some more and of course we did find another adorable one... Stood back in line... There were 2 girls working the front.. Well when it got to my turn the girl told me to hang on... When the 2nd girl was available instead of helping me she went to the next person in line and already started her adoption.. I waited for my girl to come back and when she did she said there was a couple of adoption in front of me and I would have to wait..so I waited.. And waited.. Finally I decided i will just have to come back another time.. So I kindly told the girl to not worry about it and that I will be back another time.. She looks at me like I just cussed her out or something. And just went off telling me how there is only two of them and a ton of other adoptions they had to do and on and on. And they just got to mine.. Wouldve been nice to know!! Anyways all of this just put me in a sour mood because she was just taking all of it out on me and Ive been patiently waiting this whole time without saying a word.. Well the kitten we finally chose had to be brought back at least 5 times to get to its surgery weight ... I wouldve not minded doing that for the little sweet guy.. But to think of dealing with the workers here that many times after just this one time annoying experience .. I couldnt do it.. I would rather go to Petsmart or some other rescue organization and pay extra money . I cant stand bad customer service.

It was a little difficult to get help. The woman at the desk was helpful but definitely dealing with too much on her own. We inquired about a dog and another woman (who I believe was her manager) came out and called a volunteer over the radio to get the dog we asked to see. She wasnt the most pleasant person in the world. She was pretty snippy when we tried to ask her any questions.The volunteers are wonderful though. They seem to understand the animals better than the staff.

They really care about the animals there I have taken 3 homeless cats there and I was so happy how they were treated. And a special thank you to Savannah for all she did for me.🐈🐈😊🐾❤🐾

I am a volunteer at HES. I love the fact that they dont put animals down unless they think the animal cant be helped. Definitely recommend. If you want puppies go earlier because you have a solid chance of meeting some

Helpful, knowledgeable, friendly and courteous staff. Animals are well cared for. Facility is clean and in good repair.We love our new feline family member!Thanks again!

Very helpful staff that obviously cared very much for the cat we were adopting. 10/10

The staff was so pleasant & so helpful to let me visit my beautiful pup, while he was in intake...after a week hes home & Im loving every minute with him.

We adopted a kitten a few weeks ago. The animals seem to be well cared for, and the staff was very pleasant. We are very happy with the new addition to our family, Max is very loved!

I LOVE to visit and love on the animals! I just recently adopted a cat Luke Bryan. Their name not mine but I kept it! He is a riot to have. My husband doesnt like for animals to sleep with us but this dude is the exception to the rule.My only complaint is the staff needs to learn some interpersonal skills. I know it is hard to deal with the public, believe me. Sometimes I just felt unwelcome and that I was in the wrong wanting love the babies.

Employee people skills could use some improvement. The facility is doing the best it can with what they have. Adopt dont shop and they could use some adoption right now they were full almost to capacity and that is why animals have to be euthanized so adopt adopt adopt

There are so many animals wanting to go home! At any time there is such an awesome variety. You never know what you can find there until you go and visit. The volume of love is eternal. Volunteer, donate, or just visit .