Our experience was terrible! They said everything we wanted to hear and as soon as the contract was signed it was the same old same old. I contacted the administrator with my concerns several times and never heard a word back. My father’s room had stains and dead bugs in the bathroom for over a week before it was addressed- at my insistence. Worst of all, after a couple of falls they said they were no longer able to provide care to my father. So we had to scramble to find another place for him, mere months after moving in. I had SPECIFICALLY asked if there would be any condition or reason someone would no longer be able to stay there (such as needing more intense nursing care) and was LIED to.

Our family is so thankful to have our 96 year-old mother here! She is very happy at Brookdale, and we can rest easy knowing she is well taken care of. The Covid restrictions they put in place very early have kept her safe and healthy.

Life-changing! Moms journey at Brookdale Chapel Hill Memory Care has been a dream come true. She is the happiest I have seen her in a long time. EVERY staff member has gone out of their way to make Mom and me part of the Brookdale family. Carrie, the Interim Director and Sales Manager, along with her team Deb, Brian, Joanne, and Finley, create a calm, soothing and respectful environment that makes Mom feel welcome and valued. Mom raves about the activities and she loves her RA, Donna, who takes care of daily needs. And Brookdale Chapel Hill Memory Care is beautiful! There are even three outdoor courtyards where residents can take a stroll. The COVID protocols for resident and staff safety are solidly in place and thoughtful. We have tried several other memory care facilities and no one comes even close to the care and love Mom has gotten at Brookdale Chapel Hill. (PS I also highly recommend the Doctors Making House Calls option for medical care and Right at Home for Companion Care. Both companies have provided stellar service.)

This place is one of the worst i’ve seen when it comes to respect for the residents. They think it is funny when the clients get confused and are not sure of what’s going on. If the residents have an aide they don’t check in nor do any personal care (which is their job!!) I specifically have heard them say they are not changing a resident because their aide should be coming in at some point. These residents have lived their lives and now need a nice and respectful place to live out the rest of their lives and this is not it. The sad part about it is when family is around they act completely different !! Telling a client that they “are not going anywhere and no one is coming.” because they are confused thinking their family is coming for lunch, is one of the most heartbreaking things for them to hear.

They gave my mom diareha and didnt involve in many activities