Alex and Burney had me on hold for 28 mins for a SIMPLE QUESTION. OVER IT. I NEED TO BE CONTACTED NOW.

UHC is the least professional, least customer friendly healthcare service with which Ive ever had the misfortune to be associated. My family switched health insurance providers with a job switch in early 2020. Since then, UHC has denied every claim, including for COVID-19 testing, dental and medical care for my children, and more. Every time we file a claim, we are forced to call UHC after they deny the claim to update our information with the same information that has always been on the account. Then the billing is approved. UHC engages in bad faith denials of insurance claims and shouldnt be considered by anyone, employers included, for group benefits.

Poor on the custom service, on the phone about 20 minutes, he still doesnt get what is the question about, waste people time.

If there was negative stars, I would go that route. I can’t find person to talk to on a Sunday and I have a critical question.In the past, when I needed a lab, my wife who works HR, and I couldn’t get an answer for weeks. Got an answer to go to one lab, who the. Said it wasn’t covered.

Do not use this insurance company. They will fight tooth and nail in order to avoid paying any and all claims. You could choose any other healthcare provider and most certainly be better off. You have been warned!

They get one star for the nice people who have the misfortune to work there. I’m sure they get nothing but irate calls since you have to call them for every freaking claim to get them to pay. They are such a pain to deal with that our employer dropped their contract. It’s eight months later and I am STILL trying to get something that should have been completely covered paid for.

I’ve called several times and the call just beeps and drops, not even a voicemail.

UHC denied throat and voice therapy to a patient that had brain surgery with the resulting paralysis in the throat. UHC denied, ducked, weaved, ignored their own policies and acted like an insurer. After 11 months, endless phone calls and finally an angry letter from the surgeon they acquiesced. Just in time for the coverage to be nearly over. Never, never, never again with UHC.

My experience mirrors other reviews....long call wait times; name, medical card and pharmacy information sent and/or received was incorrect....website down for 2 days....then was told not to use Google browser as it is not compatible with website portal?? EXTREMELY FRUSTRATING...GET YOUR ACT TOGETHER....THIS IS PRIVATE NOT GOVERNMENT?! 🤔🤔

I have had them for a while and when I get sick I feel completely on my own. I can not get a primary doctor off there list and they keep giving me the same list... I have now been sick for 4 weeks with no help and I think I will have to go to the ER today alone....

Horrible. Will change as soon as I can. They will look for whatever they can to not pay. So disappointed in them.

My husband had.half his foot amputed and his prosthetics have.been ready for over a.month. unfortunately United health care is dragging its feet so he has to use a boot to get around. It is causing sores and if they get infected, it could cause him to lose his leg. Then what United health.care? I will blame you for his loss because you will not let him get his prosthetic he.so badly needs. I feel it was the doctors neglect in their network that led to his foot being amputated. Saw him for.2.5 weeks and kept telling him the foot was getting better until he.wound up with blood poisoning and septic in ER. The doctor never did a culture on his oozing wound, or even bothered to take his temperature. Almost cost him his life and no ow United Healthcare is holding his so desperately needed.prosthetics hostage! How horrible. I hope the delay doesnt cause more disfigurement

Apparently being a giant corporation doesnt mean that you are very competent. I had them before for years and had no problems, but it seems for whatever reason they are on the decline. Service was horrible and the insurance I kept getting was worse and worse. Never doing major medical with them again. Reconsidering my other insurance packages as well. Hopefully there are companies out there that treat their customers better and are more competent.

I would give them less stars if I could. 3 phone calls and 4 hours later still no resolution. This is the worst health insurance experience I have ever had and I am 61 years old!

I will not recommend anybody to get there prescription program they told me my deductible is $425 a year I am already at $10000 this year and they will not work with you on getting discounts I am a diabetic and just my insulin is $700.00 a month and they dont care

These people are much better at customer service than some of their subsidiaries or whatever they call the companies that do business through them. I tried to resolve a problem with UMR for three days, to no avail. One phone call to United Healthcare, thirty minutes later, problem solved. Great job but you should be more aware of the level of service provided by your providers.

United Healthcare made me fight ALL of my medical bills to get them covered. They always told me my doctor hadnt submitted enough information to justify something. They even tried to deny a blood test that my in-network doctor sent to an out of network lab, which is illegal. Im pretty happy with Cigna now. I dont need to spend hours fighting hours fighting my bills now.

Very poor customer service. Paid to see a horrible provider. I complained and filed a grievance. They will not do anything to help me get the money back from the provider. No one deserves that kind of attitude from someone who is providing a service.

They do not want to take care of their patients and would rather make money instead

My wife is a type one diabetic. At the drop of a hat, United has decided they are no longer covering her novolog insulin, instead saying they are on only covering humalog, which is not effective on my wife and only causes her blood sugars to get worse. Now were have to have her primary care physician send in clinical notes showing that the humalog is ineffective, just to wait for an undetermined amount of time to see if authorizing department will approve further coverage. Its absolutely monstrous that they would do this to someone who needs insulin to live. Not just function, but to live. To add insult to injury, Im paying over $500 a month (with employer assistance) for these monsters to not work with me. The blood will be on your hands, should any harm come to my wife, and I will let the world know.

I had to fight to get my tooth crown covered when I had recieved this specific dental plan. At the end they still denied covering saying that it wasnt necessary. I would never recommend this company. They will fight you to be sure they dont have to cover medical procedures.

Terrible customer service, coordination of information between provider and they prefer to keep you in the dark about authorizations. TERRIBLE Company that will do anything possible to avoid paying claims.

Negative 10I am a United Health Care member for over 25 years paying premiumsA 20 year plus cyber knife speciality Doctor recommends a procedure that protects other organsUnited Heakth Care denied the procedureUnited Health Care says it experimentalSo that means risking your health or paying out of pocketTerrible coverage, worthless appeal procedure customer advocate zippo helpWasted over two months waitingBlue Cross and blue shield paid same procedure for their patientWho would you selectA insurance company who takes care of their patients or some company who does not take the recommendation of the experienced doctorSave your choice, money and health

Absolute trash insurance company. My mother pays her bill on time every month and still anytime she tries to use it they say shes lapsed in coverage. We will be reporting this company to any and every agency possible. Very disappointed, very angry, very unsatisfied.

Worthless. Good luck calling on the phone. They transfer you and push you off on others. They can’t perform simple tasks. Waited for an hour on the phone just to be told they can’t help me, and then transferred me to someone else. I hope they read this review because service is very poor.

0 phone numbes actualy work for this place cant even set up an apointment keep getting this number has been disconnected worthless

I didnt know that health insurance was so adamant about keeping me unhealthy until I experienced what it was like to be a client of United Healthcare.1) Lets start with my rheumatoid arthritis:My doctors office, through many failed trials of drugs and a biologic, finally found a biologic that worked: Enbrel.My arthritis is so bad that, when untreated, I can hardly walk without feeling like Im walking in stilts with extreme pain, stumbling to walk fifteen feet to the bathroom. I cant reach into the pockets of my pants because of the joints in my hands and wrists that are stiff from extreme pain due to the slightest movement. I cannot elevate my arm past twenty degrees from my body without feeling pain in my shoulder joints.United Healthcare, knowing that I found a biologic that knocked out (95%) of the major symptoms, repeatedly denied my requests to obtain Enbrel, stating that they wanted me to experiment with other drugs (that didnt work) before they would support my Enbrel medication. They sent me a letter, denying my appeal, which caused me to suffer the above listed symptoms, so that they could experiment with my health like some animal for testing.2) If that wasnt bad enough, I am now needing a CT scan to investigate a horrible cough that Ive had for three weeks. My doctors office submitted a request for authorization on Tuesday, and on Wednesday the United Healthcare denied receiving the request, stating that it usually takes two-three days to process. After suffering enough I decided to follow up and call today (Friday) to see where I was in the process. I wasnt shocked when United Healthcare stated that THEY DIDNT EVEN START THE PROCESS because they didnt receive it, which my doctors office again confirmed that the sent it on Tuesday.United Healthcare must have me on a list to be screwed with before entertaining any thought or concern toward my health. In conclusion, my current healthcare company doesnt care about my health, and really does not care whether or not I suffer.If you are in NEED of healthcare, dont use United Healthcare, your health may suffer like mine, unnecessarily. I dont trust them, and I have to jump all the obstacles they present so that I could obtain necessary treatment. Save yourself and dont use them for the sake of your health (physical, mental, etc.).

They make everything incredibly difficult.

I have some Colorado package and its the worst insurance I have ever had. And proof of corruption between our insurance and medical system. Worthless!! Avoid at all cost.

They will tell you they will cover something, then not cover it. Its one thing to not have something covered and have them be straightforward about it, but why lie about it and say you will cover it and then deny? If I had any other option for insurance Id switch.

Terrible customer service. Overall.

WHY would you not continue a contract with University of Colorado Health - especially those with Medicare Advantage? They are the largest network in Colorado and NOW, after many years of working with Doctors there - you and the University are essentially leaving your patients out in the cold. University of Colorado has even refused to see patients with a PPO plan (which means the insurance will pay for anyone who accepts Medicare) are being denied service. University of Colorado should loose all Federal Funding.

OMG...I have been lied to, by KAREN KOSER...she tried to use PANIC, telling me if I didnt meet her TODAY I WOULD NO LONGER BE COVERED, saying: what if you get sick, what if, what if....ALL LIES. Im covered, do not need to renew by TODAY...ALL the information she gave me was LIES< LIES< LIES, used to SCARE THE HELL out of SENIOR. I dont know if she gets a BONUS for signing up SCARED SENIORS, but in my opinion she needs to be FIRED and sent home in SHAME!!!!!!!!!!!!!! Dont trust her word ....call the 800# for UnitedHealthCare ONLINE....not an agency, like this one. Also her supervisor is PATTI SCOMA....do something about this horrid broker.....Insurance is scarey enough these days without being LIED TO.... GET RID OF KAREN KOSER, before she lies to another unsuspecting SENIOR!!!!! I JUST READ THE SMALL PRINT>>>THIS BROKER WILL BE PAID BASED ON YOUR ENROLLMENT IN A PLAN !!! Thats the game they play...Disgusting!!!!!!

Worst health care provider I have ever dealt with in my life and my mother is a doctor... I cannot believe they are in service still...

Terrible, terrible, terrible. I may die soon, and it will be due to the lack of care and response of this greedy organization.

Horrible customer service. Could not find a provider and the multitude of phone numbers and websites provided were confusing and difficult to navigate. Worst plan ever!!!!

Merchants of death.