Thank God my mom only spent a month there!! I had to request the toilet be cleaned because of feces on it (next morning still not cleaned) the living room furniture had spilled drinks on the chairs for weeks. The staff fought all the time. They (2 of them) almost dropped my mom transferring her, I ran in to help.Jenna the director sends threatening letters regarding a bill but wont return 3 messages or 2 written requests to get an itemized bill for it.And there is more.....

Just left my 94 year old Dad with these people today. Most caring people around. Absolutely love this place.

I (and my adopted nephew) chose this place to take care of my brother-in-law who came to them from Iowa City Hospital improving. He was a tall man (6 ft.) and they didnt have a bed to fit him or a wheelchair that fit him. They never did anything about his too small bed and it took about three weeks for an acceptable wheelchair that fit him to get there. His son bought him some t-shirts and marked them with his dads name -- when they were laundered, he was told they lost them (he later saw someone walk by the room wearing one of the t-shirts). To this day, we have not received the t-shirts.His son was told that he would have to buy his own distilled water for his fathers Cpap machine - they didnt supply it (this is incomprehensible with all the profit these places make when someone has good insurance. In addition John, and his son, were told no one there was trained in how to clean it. The Cpap machine, which was used daily, remained uncleaned for over a month. After Johns death, an employee packed up the Cpap and gave it to Johns son. Then, they started calling myself and Johns son to get the Cpap machine back stating it was theirs.MOST DISTURBING OF ALL was that my brother-in-law declined and his son was called to come in and sit with him. At that time, they didnt give his son ANY information about the worse case scenario (death) happening. No one came in the room to see if his son needed anything (beverage, counselling, etc.).When my brother-in-law finally died, at 8 p.m., his son was told You need to make arrangements to get him out of the facility before morning when the other clients wake up. His son asked for names of places he should call and was told it was his choice, but that it had to be that evening (no list given). Both of us were on the telephone FOR HOURS trying to find a funeral parlor to come and get John (brother-in-law). We were quoted from $1800 - $2500 (for a simple cremation -- no service or viewing) and one person even demanded cash. Again, this was between 9 p.m. and midnight.Johns son sat in the room with his dead father for hours trying to make arrangements. THE FACT THAT THE GARDENS DIDNT HAVE THE PROPER FACILITIES TO (FOR LACK OF A BETTER WORD), STORE THE BODY UNTIL ARRANGEMENTS CAN BE MADE IS HORRIFIC. The pressure put on Johns son, at his time of passing, was enormous and unkind. He wasnt even given a list of funeral homes to call.If I had a pet rat, I wouldnt arrange for it to go to The Gardens.HEED my message and DO NOT take a loved one to this place.

Great place to work. The employees are very hard working and polite. Loved working here for the time I have.