AWFUL customer service!!! I had a terrible experience with Karen, (I know go figure) at the front desk. I was wearing a cloth mask and SO WAS SHE! She made me put on a surgical mask even though many others were wearing cloth masks too. Mind you, I’m also standing behind plexiglass. We had Covid last month and I even told her I have antibodies. I then pointed out she was also wearing a cloth mask too so then she switched to a surgical mask. Hypocrite! She was basically a bully to me! What kind of sense does this make?!!!On top of this terrible experience, the customer service of ARC over all gets worse and worse. We’ve been patients for years and they used to be great but now they’re just focused on growth. We’ve seen some wonderful pediatricians here but most ended up leaving. Very long wait times on the phone, hard to get in touch with your actual office as they send you to a call center and 2 day waits just for simple labs for my kids. Unacceptable and we’re switching to another local office who has wonderful service. Take your business elsewhere!

The doctor is good, so are the staff members there. They seem to work so very hard. But certainly not the ARC system.It takes forever to get across to anyone, leave alone a nurse. Please can you do something to offer a better service for us please?Dont take it as a complaint, but as a strong suggestion from the patients. Thanks.

Went to lab for testing. Lab receptionists were rude. First, Lab receptionist asked me to fill out a form. As I did so, her colleague peppered her with questions about me, my insurance, my last doctor visit without ever talking to me. When I asked her to address me directly, she apparently got resentful of my request. Next thing I know, the same woman same literally screamed my name across the waiting room about the type of testing being done on me for everyone to hear. I guess she was attempting to embarass me. She picked the wrong one today. I addressed her rudeness by asking pointedly if she would care to use the PA system because not everyone heard her. 😂

Dr Brian morrisons office is just terrible. The staff is least responsible for your queries. Its been more than 48 hrs and they are unable to send a prescription order. Atleast few phone calls and endless messages.Dr Morrison doest care to read messages properly and respond in few works instead of showing any care.Pathetic... Management and poor communication.Also gud luck in taking appointments with them.

I have gone to this ARC cedar park two years now. Both years the doctor cannot order the annual blood tests properly, and had to go draw blood twice to get it right. I think these doctors need to slow down some and attend to the patients need properly. This visit 2 weeks ago, I had to wait over an hour from my appointment time. That is no excuse. There is no need for an appointment if we had to wait so long anyway.. Urgent improvements need to be made in this area.

The Doctor’s are good. The sad part is the staff doesn’t get the support they need. The doctors, nurse practitioners, assistants, techs, etc. have all been short staffed & it’s resulted in crummy services. You can wait on the phone over 35 mins & still not have anyone answer. Another time we waited 47mins before someone picked up. It’s a joke. What has happened to service

I have called 25 times in a month to get 1 prescription refilled. Every time I call I sit on hold for over an hour and there is no option for call back or no way to contact them online. I have been with my doctor for over 10 years but this is absolutely ridiculous I have never had such a horrible experience with a doctors office.

Horrible! I had an appointment scheduled with Dr Khunti in April, they called me to reschedule as the incorrect appointment had been scheduled, new patient vs a physical. Ok that happens, I was rescheduled for July 23. Well they called me today to reschedule the appointment on the 23 as Dr Khunti will not be available and doesn’t have availability until October. They offered me something on the 16th at a different location with a different doctor. No thank you. I am also in the medical field and I can’t take time off at the last minute, it has to be scheduled well in advance.

I went to ARC today to see Dr. Eric Hughes for some cold/ allergy symptoms I had been experiencing. The beginning of the appointment was great! We were talking about my symptoms and the medicine he was going to prescribe me with (I thought the appointment was over at that point) - mind you I had already been asked the typical COVID questions when checking in and none applied to me. Then he proceeded to ask me about vaccinations, etc. I told him I had not gotten it yet due to reports of people getting sick/ dying and the fact that it isn’t FDA approved yet. I simply want facts and not opinion. He told me that my apprehension was valid and that I was correct in the fact that it is NOT FDA approved. He then got personal about the situation and told me that he thinks I have covid and I need to get a covid test, I told him I would take one but not the one that goes up my nose. He said that I “have” to take that one. The room was silent for a minute and then he proceeded to say “You know because I have to meet my quota for the W.H.O. and putting chips into people or else they fly their little black helicopters over my house.” — joking or not, that was the most unprofessional, uncomfortable, disrespectful experience I have ever had. I thought doctors were there to inform you so you can make an educated decision when it comes to YOUR body? Not belittle you and get mad when your curiosity doesn’t line up with their “facts/opinion”. NEVER GOING HERE AGAIN!

Getting an appointment over the phone is horrible, waiting time is always more than 20 mins, I dont know what they are doing on the phone.

Have been seeing Dr Pandiya, she has been the Pediatrician of both of my kids .She is very loving and caring and explains everything to my understanding.

As a trans woman, when calling to book appointments, they insist on misgendering me despite the notes in my file and my explanation of preferred name. There is no apology when I correct them. It really feels as though some really ignorant and outdated points of view are being brought to the forefront. Its so completely unacceptable for workers in a medical field to act this way; This should be a safe place to discuss your unique medical situation, but clearly its not.I wont be going back again.

We see Dr. Wheeler for my babys pediatrician. He approves of her, so we do too. The nurses are all kind and good with children too, which is a plus. Especially with masks on. My baby doesnt like them. Hell pull mine down often when out and try to get me to interact with him, try to smile at me. ARC staff didnt get upset when he did this in the private room. I was grateful.

If I no longer liked my primary care physician I would switch to Dr. Dandekar. I did not feel rushed at all. And she patiently answered all of my questions, specifically about testing to rule out Covid. The MA was also delightful, a bit chatty, but a welcome relief from almost rude.

My doctor didn’t give me anything written down about medicine or dosage. I went to the front desk thinking maybe they had it & they said they would try to get ahold of my doctor. They told me to have a seat though. This took forever just to get something that should’ve been maybe a minute or less. Meanwhile my child is screaming & crying while a creepy old lady kept getting so close to us, staring at us, even walking past us constantly the entire time. Nobody did anything about this either. We were completely ignored after being told to have a seat. They didn’t even try to get a hold of my doctor. I would not recommend this place.Also not professional on the phone when I tried calling for answers.

I almost died! 2 COVID tests, 1 flu test - all negative. 45 days of coughing and vomiting and the doctor sends me home with regular medicine and says HONEY IS GOOD FOR YOU, eat honey. I had already tried honey. I then go to the hospital because I was unable to go to ARC for a 4th visit (constant vomiting) knowing they wouldn’t help. I tested positive for COVID and was dehydrated. Had to go back a few days later and spent 2 days in ICU and 3 more days in another unit to recoup from pneumonia. Was told I would have died in my sleep within 24-48 hours had I not gone back to the ER. PLEASE DO NOT GO TO ARC and especially don’t see DR ASWINI RAJAN!!

The results from my test came back. I do not get a call from the doctor (I am sure she is much too busy to bother with discussing my test results). I speak to what I assume is a nurse or some kind of assistant because they do not identify themselves. She rattles off things so quickly I can’t even think. I ask her to stop, slow down and explain the results because I would like to write them down. She seems irritated. She does slow down and let me take some notes. I still don’t know what the doctor recommends based on these results. I feel like I am not really being heard! I need a new doctor!! And probably a new medical center. What is going on ARC???

Dr Brian morrisons office is just terrible. The way the staff is very rude.When you call to give or get information, they will speak over you. Because they have no paitience and dont actually care to listen to your needs or concern or problem.Been going there for years because i hate getting new doctors... But enough is enough.Dr brian morrison is elderly and beyond his years of actually caring. His monotone lack of concern and doesnt even fully advise as to what is happening and why. If you ask him he will act as if your should know already and speaks down to you.When you have a doctor that no longer cares it shows in the staff , just as you see here.

Dr Khunti is an awesome physician. My whole family sees her from my parents, sister, husband, and myself. She really listens and explains things about your health very thoroughly.

Had such a great experience at ARC Cedar Park today. Check-in was fast, plenty of options for social distancing and staying safe. The lab was fantastic. The nurse for Dr. Khunti was super friendly and sweet. Dr. Khunti herself was amazing. Made sure to get to know me and answer the 50 questions I had, without making me feel like I was taking too much of her time or that she was rushing to get out of there. She listened and made the whole experience wonderful. I’m so glad I chose ARC Cedar Park and that Dr. Khunti is my new doctor! We have a Pediatrician appointment set up next week and I’m sure the experience will be just as great :)

I have been to this clinic for the past two years. It has gotten better, but you must be proactive about your health. Not like the old days. I am 71. I know about the old days. You can not just have blind belief in the medical community. You get what you are proactive about. The calling and contact portion of this clinic is still in need of something. Privacy laws impeed a great deal of that. Its like calling the main Medicare office. You will NEVER get the same person you taked to in great length the first time. So on the follow up call, each person must hear what was said the first time you called. Just to get to the next level. Frustrating. Emails are just part of your care now with your local health care provider. Telephone calls are not your first line of communication. ie The old days way. It is so plesant to have your doctor call you personally. It would be a better sytem if there was actually a caller ID attached to whatever they are using to call you with. ie The ARC Cinic. Robo callers are rampant. Many will not answer a call from an unknown caller. ARC, Cedar Park, your main health providers are doing a better job. Your front line of phone people, not so much. Probably the system they follow. There is a reason you have fewer stars at Cedar Park, than the other clincs.

This place does not care about you or your time. I am sitting here 50 minutes past my scheduled appointment time. Nobody tells you anything. Nobody says sorry we are running behind. You just sit there wondering if they forgot about you. Bottom line is.. they dont care. I will update when I finally get called. This is terrible.... I wish I could cancel

My appointment today is at 4:30. I am still in the waiting room and it’s now 5:00pm. The lobby is empty and I’m wondering if I will be seen today. I usually always wait a good 45 minutes to be seen here. Make sure you plan to spend a lot of time waiting.***UpdateIt is now 5:21pm and I am in the room waiting for the doctor. I am told I am next. #fakenews

I and my family have been ARC patients for over 30 years. Dr. Vivianna Frazier is the best! I have been seeing her for over 5 years. She takes time to listen to my concerns even when they are different than the reason I came into the clinic in the first place. I have no problem getting appropriate referrals to specialists. My experience overall with family practice and pediatrics has been great. Occasionally in after-hours I have a doctor that I dont click with, but that is the reason you find a primary care physician who suits your personality. I love the ability to schedule after-hour and weekend visits when urgent matters arise.

I have been a patient of ARC for almost 3 years and I was truly happy with them, even recommended them to others. I moved and had to change locations, which has been absolutely disappointing. I have been at the Cedar Park location for 4 months and in this time frame they havent gotten anything correct. My prescriptions are always wrong and sent to the wrong location. The nurses are rude and dont even listen.

Everyone in the lab is so friendly & helpful. They get everything done quickly but never forget my name. Turns an uncomfortable situation into a very comfortable one.

My three children all see Dr. Peterson at the ARC cedar park clinic. She is wonderful with them and every appointment so far has been a good one. Everyone at the clinic has been friendly, patient and a helpful. I’m glad we switched pcp.

I brought my son to ARC Cedar Park during the After Hours clinic on Sunday and the staff was absolutely wonderful. I made an appointment early in the morning and my son was admitted within an hour of the call. We only waited 5 minutes before we saw the nurse, who was very kind and knowledgable. Dr. Suhag was exceptional as well and was patient as I asked a million questions. The X-Ray technician was cheerful and quick. The phlebotomist was ever so gentle with my son as he got his blood drawn. And later in the day when I called with follow-up questions, both nurses that spoke to me were extremely informative and patient. I would like to thank this amazing team of professionals (receptionist, nurses and doctor) for treating us with great care.

I have been using various locations of ARC for many years and have seen dozens of doctors in that time. When I had my son, I was insistent on finding a great doctor for him. We had a couple of good doctors but his primary and I did not see eye to eye. Through a recommendation from a friend, we found Dr. Franchesca C. Estrada and have been very pleased with her! She has an excellent attitude, upbeat manner, and my and I love her. We found our Pediatrician!

Great Place, Great staff. I would highly recommend Dr. Butler. Over the years, my son and I never had to wait more than 5 minutes to bee seen. Dr. Butler and the nurses have been professional, informative, friendly, and have always put us on a track to better heath.

This clinic is awesome! The expertise of Dr. Peganys and the staff in the laboratory has never failed me. Booking an appointment is very convenient. Online chart page is also very intuitive and easy to use. I highly recommended this clinic! Thank you guys!

Always have to wait... Im sitting here, an hour oast my scheduled appointment, waiting for the Dr. And when I do see him (Butler) hes in such a frenzied hurry, I never have a chance to ask the questions I need to ask.The labs nice though.

We had to use the after hours services for an emergency, paid what we thought to be our expected co-pay and my husband confirmed with me in front of the staff if the co-pay sounded right at no time did they inform us that because it was after hours they charge their own internal fee that insurances do not pay for. To me this is a completely dishonest approach to their services. Will never use them again.

I have been a patient of Dr. Bryan Morrison at ARC for years! He is so caring and listens to your issues and goes out of his way to help and, he stays on top of my health issues! Dr. Morrison and his nurses always get back to me when I have an issue and use My Chart to communcicate. Hes given me hope that the good family physicians still exist especially for folks like me who were raised/lived in small towns! I love this place, the nurses are amazing and the staff is wonderful! I highly recommend ARC and Dr. Morrison!Mary Morin

So on Dec 1, 2018, I receive a letter from ARC stating that I am due in Feb 2019 for my well-woman visit. Around the same time, the last doctor I saw left the system and no one had taken over his files or had bothered to order bloodwork for my thyroid meds. As a teacher, I try to schedule all of my appointments during summer, so I scheduled these for July.Then the fun begins. I get an email from the office staff telling me that I’m trying to schedule the appointment to early. After several emails of my trying to explain that according to THEIR notifications I am well beyond past due, the only place I got was that I would have to set up two different appointments within a month of each other for these things.Um no. Scam much?The nurse - Veronica - called to get more information. She didn’t apologize for the confusion but instead treated ME as though I was the one confused. I’m not at all confused. I told her I would not pay for two different appointments when they’re the ones dropping the ball. Her response: ”Ma’am, before you get all excited.” Absolutely unprofessional. I had to hang up on her so I wouldn’t lose my cool over the phone.Too late. Way too late. I’m am far beyond excited. They either have a broken system or they’re trying to scam people.And while I’m at it: why on EARTH are their regular hour doctor visits - just the office visit charge with nothing else - more expensive than their after hours?Furthermore, my husband was prescribed a steroid for nasal congestion that caused irreparable nerve damage (as per a specialist he saw) by a Cedar Park ARC doctor. Though this happened a while back, it is still worth mentioning.

I was referred here by cedar park regional. I went to the ER on 11/16 and was instructed to follow up at ARC the next day with Dr. Evans. I called twice to make an appointment and was blown off both times by the triage nurse. She was excessively rude and unsympathetic. Im having a particularly rough miscarriage and need the follow up because there might be complications. The last time I called I was told the doctor was too busy to look at the nurses notes regarding my call. I have never been refused an appointment because the nurse decided I wasnt worthy of care. Its now 11AM and I still havent gotten a call. Im going to have to go to another doctor since its obvious they dont have time for me at ARC.

The front receptionists are very kind and are able to either answer your questions or direct you to someone who can. We love our pediatrician, Dr. Cheng and the nurses. He has always done a great job making our kids feel comfortable with the well childrens check ups and has always been great at answering any questions I have.

I like my doctor here, but ARC support and follow on are incredibly error prone. Almost every time I go something gets forgotten or done incorrectly. Prescriptions are not sent or sent to the wrong pharmacy. Referrals are not made or made incorrectly. Their online MyChart works well for some things now and the Apple Heath integration is great. However for other things the online system acts like it will help, but you are much better off calling them on the phone.

Things have really improved a lot here. Weve been to some excellent doctors in the last few months. Im only giving 4 stars because it is impossible to speak to anyone in billing. I thought we were paid up but i keep getting old bills. Wish I could schedule a call back...

Take my kids to see the pediatrics doctors here. So far, doctors are good. Warm, friendly and knowledgeable. Minus three stars for their nurses and customer service/billing department- neither are warm or friendly... almost robotic and overworked. Since nurses are a big deal for kids, if they suck, your kid is not going to like the doctors office. And since customer service is a big deal when you are dealing with billing issues and making appts, it leaves a bad taste in your mouth when it takes forever to get someone on the line or you’re transferred back and forth.

I used to be satisfied with Austin Regional Clinic but they cannot be trusted. Especially, insurance issue, when they work with pathologists, they need to check whether those pathologists are in network or not for their patients. I am done with Austin regional Clinic. I met wonderful doctors in this clinic. just their administration part, and dealing with insurance is very poor.

Just a virus. If I had a penny for every time I heard this from this clinic. It is the most frustrating thing to take in two little kids who can barely breath and sleep because of all the snot and congestion only to be told it is a virus and we need to wait 7-10 days before they can do anything. I know why they do it. Almost guarantees we will be back 5-7 days later and they can charge me and my insurance for another office visit. I am not asking for much. I just want my kids to feel better and not miss a week of school for a cold. Will never go back to his clinic again. Looking for a doctor with some compassion and trust in the parents. I am not a pill pusher, just a parent who doesnt want to see their kid suffer with just a virus for two weeks!

Always so difficult to get a hold of nurses. Im on hold, rings for 5 mins and then hangs up. Not cool. I need information and only have a certain amount of time. But always very nice when I go in. And very nice and clean building!

I used to love going to see Dr. Frazier, unfortunately scheduling there is now a joke. It took me over 4 months to get in for a physical appointment and when I show up I was told she wasnt working that day. This is literally the exact same thing they did to my husband two weeks prior. Thanks for calling to confirm my appointment telling me to fast and arrive early to complete paperwork, clearly my and my husbands time is of no value to you and we will not be back to your office.

This is a review for Dr. Hughes. Usually I see Dr Khunti which I would absolutely give a 5 star review however today she was unavailable and Dr Hughes had an opening so I saw him.I spent 10 minutes listening to this guy trying convince himself of how smart he thinks he is. My significant other was just diagnosed with bronchitis two days before by another ARC doctor. He basically told me bronchitis isnt contagious, you either have allergies or the start of a cold, but probably the start of a cold. I was prescribed a nasal spray despite the fact that my lungs feel like theyre on fire and my cough is started to get pretty bad (mind you today is the first day ive even had symptoms). I understand that Im on the early side of illness but to tell me try this nasal spray, youll be real contagious in a few days though, good luck! is beyond how Id prefer to be treated.To the big wigs at ARC, your reviews have a bimodal distribution (see Im pretty intelligent as well! Look at that...), perhaps you should examine what is causing it and address it.

Arrived 30 minutes early, got in 15 minutes late. Once in for the appt, more tediously slow movement. Everything here is so slow, unlike Far West where things operate more smoothly (and have been for the 30 years I’ve been going there). Won’t come back to this location - would rather drive to Far West instead.

This is regarding ARC at Cedar park.I have used ARC for my son pediatrics from 2015 and I started going to ARC from April this year for less commute.Incident #1: My son had a series of office visit and labs early this year, and there was a mistake in billing. When enquired at front desk, I was directed to an accounting person who was not only able to answer the mistake but also very rude. She wasted my 1 hour explaining nothing but rude answers.Incident #2: I changed my physician from Cedar park family medicine to ARC for lesser commute. For the first time, I visited Dr. Ferrero for a wellness checkup. I felt the checkup was very superficial compared to Dr at Cedar park family medicine and the fun part is Dr marked it as Diagnosis office visit when it was just a wellness checkup and again charged $$This time, I enquired customer service phone(instead of incident #1 office accounting person - due to her rude behavior) about $$. I was pretty shocked, when the accounting CS rep, didnt even let me speak and directly said that nothing could be changed.Dear ARC,If you are reading this- being in service sector, its high time to change the account reps both at Cedar park and customer service.The rude behavior is intolerable at any instance.As a patient, I need to know each and every details not only on diagnosis, but also on billing, since YOU DONT TREAT PATIENTS FOR FREE!!

So I received a call from the office stating that I needed to call in to discuss my Glucose test and I realize that it is office hours, but i was told I could call anytime with questions if I needed to. So this is the 2nd time Ive call and I was disconnected the first time after a 5 minute wait, then when I called back, when I was transferred again the nurse never answered. All I have to say is thank God I didnt have an emergency. Looking for a different location! Im not going to do this again. The doctor and staff I see on my appointments are awesome, but the staff that answer the phone, are terrible!

Why have an appointment? My appointment time was 1:30 it is 2:00 and I still have not been seen!! People who have checked in after me get seen BEFORE me waste of my freaking time!

I have been a patient of the clinic since it first opened and I am a loyal ARC customer. The doctors, nurses and office staff all know me by name and treat me extremely well everytime I visit.

Could not be happier with ARC Cedar Park! Our pediatrician is Dr. Pandya and she is graceful, patient, sensitive, knowledgeable and loving with my 2 girls. The few times Dr. Pandya wasnt available, the other doctors at ARC Cedar Park have followed suit with top-notch care. I highly recommend this clinic to anyone needing a pediatrician.

There is a reason that this place gets a rating of 3 stars. In my knowledge of math, a middle rating between 1 and 5 is 2.5 stars. The ARC chart is a waste of time. Answers to messages, questions and Rx refills are not done in a timely manner. If electronic communication is mandated as perferred to calling. The ball is getting dropped on the clinics side. I have more than one complaint to list, but I see no point other than social media will blister this place, as you can read. 2 days ago I put in for a Rx refill for a daily med. The ARC chart said it was done. Nope. Then on the 3rd day, today it said the clinic handled it yesterday and it did not fully go thru I questioned exactly what does that mean? Was there an electonic, problem? Did some one mumble? or was the Rx handled by a Philippine call center? No response. Good luck folks.

I am a new patient and was pleasantly surprised how efficient and courteous they are - from my Drs in Florida, I sometimes waited HOURS. Also, I was listened to and heard, which means they all do a superior professional job.

Great staff, friendly and always smiling! Love the convenience of having the lab and doctors office in one place.

Do NOT see Dr. Poage!!!! After being sick for over 2 months, being diagnosed with bronchitis, I still had symptoms and was feeling terrible. I went in to see what else could possible be wrong, I was scheduled with Dr. Poage and that man couldnt have cared less about me. He told me it was probably allergies and there was nothing he could really do. He was so deadpanned the whole time and couldnt wait to move on to the next person. I basically had to beg him to prescribe me something because I am 32 years old and have allergies my whole life and I have never felt like this before. I have never had such a negative experience with a doctor, ever.

Would not recommend to anyone if your looking for an actual answer or treatment of any kind. Everytime my wife and I have come here theirs always nothing they can do. Seems to always just be a virus and itll go away on its own and if it doesnt come back again. Thats literally their answer for EVERYTHING. Im starting to wonder if any of these people have any type of medical degree. My wife came in today 11/27/17 because she clearly has strep throat. Huge shocker same response as always. They have no clue what it is so they run a strep test only for the test to come back negative. They tell her sorry nothing they can do but come back if it gets worse....hmmm so we go to Next Care and wow come to find out she has a severe case of strep. This place is a joke and they dont care about anyone that walks in, they just want your money.

Trash

Today I came in for an appointment that I made on the portal and they stated I didnt have one made nor did my son whos appointment I also made on the portal. Thankfully I was able to be squeezed in as they told me and I had to schedule my son with another Dr. since his normal Dr. was booked. Whats frustrating is that the portal shows you times of what I thought meant they are available or why would they give you those options. Also when I came in I was also told that they were no longer in network with our insurance, Tricare reserves which is strange because if you pull up their website it shows that they take it for established patients which we are??? Communication that ARC has with their patients is not great and something that needs to be worked on. Unfortunately this will be our last appointment with ARC and eventhough we are switching insurance and it is one they are in network with we will be taking our business elsewhere.

Ronald J. Thibodeaux!!! Went above and beyond. Great customer service. Couldnt be more pleased. Thank you ARC!!!

They have vastly improved. Would recommend highly. Dr. Harrell Butler is great.

The after hours line put us off till office staff was in and then they told us DRs dont check messages till noon on the second call in.

I just returned from an OBGYN from outside of ARC. She instantly felt and then saw what she believes are fibroids. Next step is an MRI for a clearer image. ARC brushed off my pelvic pain symptoms. One OBGYN (Cedar Park) and one doctor at the Far West location. Never returning to an ARC again. Update from my February post: And in response to ARCs comment on my review- Yeah, no. Copy/Paste my review in your portal and look up my files for the previous gyno I saw. The ONLY doctor I trust at ARC at this point (from the ones Ive been scheduled with) is Dr. Queng. Btw, Im 2 mos post-op from excision of endometriosis and a chocolate cyst.

Back in the beginning of October my wife and I decided to change Drs and see someone closer to home so we chose Anju Khunti, DO. She works with ARC and our son’s pediatrician is in the same Cedar Park office so we figured it would be convenient.My wife had a serious concern which seemed to be dismissed by Khunti but in the end my wife filled out medical records release forms so that Khunti could make a better decision as to the direction she would have to take with my wife’s care.A week passed by and no contact from the DO or her staff. I call them and they are unaware of the medical records release form or that there was even a need for one. Another week and I get the same story when I call. My wife, rightfully upset at this point, decides to go back to her old Dr despite the distance. The concern was confirmed, test after test ordered and performed. Now we are seeing a specialist and had we been waiting on Khunti we would still be twiddling our thumbs because all the way up until now, we have not had any communication from her or her staff. I sent her a message over a week ago complaining about the stress load that I am dealing with and asking for help. Its like speaking to a brick wall. No response, that is, until now. Today I call and complain about the situation to a clinic manager and, by some miraculous quack magic, suddenly the DO responds to my message (the one I sent over a week ago). Ms. Khunti, have you ever heard the phrase Too little, too late? Try treating your current and future patients better than this, they deserve it!

Arrived 10 min before my appointment at 10 AM. Did not get called until 1040. Almost 1 hour wait time before even being called back to see a doctor is unaccpectable. ARC Cedar park, you to rethink the scheduling. I know that delays happen but waiting almost 1 hour before you are even taken back to an exam room is poor service. My family and I will be looking for another place to get our health related needs.

My visit to ARC at Cedar Park was not positive. My 3 year old was showing Flu like symptoms (very tired, fever, cough ) and we took her to see Dr. Charuben C. Pandya MD. After checking our daughter the Dr. expressed that it did appear to be fly like and gave her a flu test culture. I of course was worried that if it was flu how can we best protect the rest of the family (husband, myself and other two children) from contracting it. So I asked her how to protect the rest of the family. Her answer surprised me: and I quote you have to talk to your doctor about it. I responded asking should we all take tamiflu; will it help us not to get it? and she said again you have to talk to your doctor about it. Her curtness surprised me and lack of helpfulness. I guess it was way to all businessy for me.

Dr Poage is just collecting a paycheck and does not care about his patients. Rest and take pain meds! What a uncaring jerk, thats what we did before coming to see you!!! Only went because no improvement and pain had increased. Do Not Go to this clinic, I get better care at the after hours at Far West!!!

Love Dr. Pegany. I feel he is very thorough.

I see Dr. Pegany and have always had a good experience with him.

Dr. Alison Ziari is absolutely amazing!!! We met her at the after hours client in Round Rock. I have been with ARC for 11 years. My 12 year old has been treated by his pediatrician at ARC for back pain for over a year maybe even 2 years (wont mention her name). Anyway...she has been telling us that it was muscular and one time even growing pains. So with that being said...we have paid a ton of money with our high deductible insurance and money out the window for physical therapy that he never needed. MONEY WASTED!!! Dr. Ziari knew right of way that something is not right. She ran several tests and sent us for an ultrasound first thing the next day. We then found out that one of his kidneys was not functioning correctly and within 2 weeks he was at Dell Childrens Hospital having surgery. Dr. Ziari personally called me within 2 days of visiting her on that Thursday night to check in with my sons condition. I wish she practiced in Round Rock. She is one of not many doctors that treat you like a real patient and not just like another number. THANKS AGAIN Dr. Ziari!!!!

Keeping patient in waiting room for more than one hour is too bad. Still doctor didnt come have to go out and reminded again.

I needed a Biometric screening which is only my blood pressure, total cholesterol, and height and weight. The first time I went in the lady and the counter looked at me like was dumb and kept asking me what I needed. The following day I called and the lady who answered my call was so rude and said no one would do that and that I needed to schedule an appointment. She wouldnt even transfer my call to the family practice center! Needless to say I will not be visiting this place anymore!

As a lifelong asthmatic I should be able to get my medication prescription filled without be forced breathing diagnostics and exams for every refill. A single yearly exam should be sufficient.

If there was a no star rating, that is what I would give. I took my 15 yr old, that is on the autism spectrum, he also has had a traumatic brain injury, to Dr. Eric Hughes....he told my child he had I dont feel good I want to lay in bed syndrome...so unprofessional...really upset me....totally unacceptable. We will never go back there. :( Dr. Hughes obviously didnt look at his chart to see he was dealing with a special needs child....now he will be dealing with the mother of the special needs child!

I always see Dr. Dandekar, very professional, knowledgeable person

This place has been glacially slow the three times i have taken my son. All three times there have been a few people in the waiting area, but no rush! Never coming back!

Complete waste of space. Trying to tell me I have to do 2 appointments to get my prescription renewed and get treated for sickness. ridiculous!!

Not happy after today’s visit... showed for an appointment with 2 children in tow to say sorry you aren’t on the schedule but we do see where you cancelled your Monday appointment but they didn’t seem to schedule another one! Really I find that ironic but you can take off work one day next week to come back!

Poor experience, too costly for 3 minutes with the doctor.