Had an excellent experience at SDCCU w Ibrahim Pineda. He was a calm, respectful, encouraging representative that gave great advice and handled my loan w professionalism. Make sure to make an appointment w Ibrahim if you plan on visiting SDCCU.

I have been banking with SDCCU for over 3 years now for my auto loans, and I am continually impressed with the high levels of customer service and attention-to-detail. The Carlsbad branch in particular is located in a convenient shopping plaza with ample parking, and it is very well run by the manager and staff, even as the stringent Covid-19 measures have led to longer wait times.Everyone has been really supportive of my goal to pay off the car ASAP, and theyre more than happy to answer my various questions regarding general finance and savings strategies.

First of all, their ATM at the Carlsbad branch does not except cash deposits! It’s a 10 minute drive to get there and their ATM is not working on Sunday 6/13/21. They have the worst customer service ever! They use the Covid pandemic as an excuse to give you a horrible service. Escondido branch is much better and so is the Vista as well. The SDCCU Carlsbad Branch on El Camino Real next to the Vonz is the worst credit union Ive ever dealt with in my life!!

Customer service timing is horrific. This is the 4th time that I cannot reach anyone or get a call back when I leave my phone number that keeps my position in line. I was on hold for an hour and twenty minutes today. I hung up and came to the North Carlsbad Branch. Position 5 in line took me thirty minutes to get inside the credit union to wait in another line of 5 people for a teller. The security guard said four tellers were working; there are two. So I have wasted 2 hours and 30 minutes for a very simple transfer that canmot even be done online.

Been on hold 20 mins trying to get a customer rep.Dont like it!

I left a regular bank 3 years ago, do to being charged for direct deposit when they said itwas free and they wouldnt refund 18 months of fees. SDCCU of Carlsbad is the best, no hidden fees, always helpful with questions, you can call directly just pick up a card and Darla, Emma and the entire staff are amazing people. Wouldnt do busineses anywhere else.

The manager at this location doesn’t know how to be a manager. Anything loan auto related be careful going here. I won’t go into detail on my motorcycle sale but she almost costed me a lot of money. She has caused issues a separate time trying to deposit a check

Employees always smiling and courtious

Lisa your the BEST! We love all the staff there.

The worst. Terrible customer service.

No fees except for foreign transactions and a fabulous staff. SDCCU in Carlsbad is the BEST!!!

Everyone is very friendly and helpful I really love this bank

Personal banking services are outstanding.

They helped me to get done what I needed to do

Getting in touch with customer service by phone is impossible!... At least a 30-40+ minute wait before you actually speak with someone.

Things dont always turn out as expected but staff do strive to make it right. Thank you!

ATM dispenses amounts that are not in increments of just 20s.

Very personable staff