My mother lived at Brookdale until her natural passing last year. We had tried to keep her at home but it was no longer safe. She was very well taken care of. The staff was overall very responsive and she enjoyed the food! Upon reflection, our family was blessed to have our mom taken care of at Brookdale. We are grateful to you!

I am writing this review based on my 96 year-old friends two-week stay in the skilled nursing portion of this facility. It is not my intention to defame or blame any individual at this facility. However, my friends experience here was traumatic for her, and I feel some responsibility to make others who are considering placement in Bayshires skilled nursing wing to do their homework and, if a loved one is placed there, to be as attentive and forward in their advocacy as necessary.What I am writing is based on what my friend related, and what her caregiver of 9 years, who was allowed to spend time with her in the skilled nursing wing (I was not) related to me. My friends caregiver is highly experienced and has worked in a number of these facilities, and she found the care my friend received to border on the criminally negligent. My friend often had to wait 30-90 minutes for helping getting to the bathroom. Once, while her caregiver was with her, a staff member brought her to the bathroom, put her on the toilet, and left her for over half an hour - the staff member appeared to have forgotten about her. Ultimately the caregiver, who is not supposed to help with transfers, brought her back to her room. On at least one occasion my friend soiled herself and was left in that condition for an extended period of time. The caregiver related that she found once that, instead of changing the linen when needed, a clean sheet had been thrown over a soiled sheet. My friend said that one or more staff members had made disparaging remarks or jokes about her to her roommate. The phone in the room broke and was still broken 3 days later. One evening, while the phone was broken, I tried to call the nurses station starting at 6:30, and gave up around 10 p.m., with no one having answered in 3 1/2 hours.I want to be as fair as a I can, which means that I cannot make a judgment, based solely on this one experience, that these are bad or uncaring people, or that the care in Bayshires skilled nursing is always simply poor or worse. What I do know is that, for my friend, this was a nightmarish experience from which she is just starting to recover. We pulled her out quickly as it became clear what she was facing. I spoke with three Bayshire administrators, each of whom seemed shocked at what I related. I was told that they were going to take a series of actions to investigate and respond to what my friend experienced. I certainly hope they do. I am writing this review because, while it may be that what my friend experienced at Bayshire is more the rule than the exception, I cant know that; and wherever you or your loved one are placed, its critical that you listen to them, that you pay attention to their situation, that you advocate for them, and that if things are bad, you have a backup plan to get them out.

Dr. Givens is terrible and is the reason my father in law is dead. I had to call 911 to get him to the hospital 4 and a half hours after begging dr Givens to send him to the hospital. He got covid in there and they just changed their name it was Brookdale. The admissions guy is a real pos too. If you love your elderly family members dont send them there.

I would like to recommend this assisted living facility to anyone who is looking for a safe, clean and caring place . We moved both my parents into Brookdale Carlsbad in 2015, after touring several facilities in the area. After our first visit with Deanna Meier (who was so great and easy to talk to), we were impressed with the caring staff, great food, and warm feeling of community. I can easily say my parents’ life changed for the better after they moved in.They began right away eating three meals in the dining room and making friends. Everyone at Brookdale was so helpful in getting them settled and involved, with the right balance of attention while still allowing them to have autonomy. My mom was 92 and my dad 87. My husband and I live in Montana so we were especially worried about the care they would receive. The staff kept in constant contact with us about their medication, activities, and health concerns. We visited my folks several times as did other family members. We were all treated with kindness and courtesy. Overall, the care we witnessed for my folks and other residents was good. Sasha Hightower, the director was always available for us and called us directly on several occasions regarding questions we had or suggestions on ways to make my mom and dad more comfortable. After several months there my dad was moved to the memory care unit, so that they could assist him more and keep a closer watch on him. The staff made this transition as easy as possible for my dad. Ana Briones, the memory care Manager was especially helpful to us and made such a great effort to keep my dad happy and comfortable, which was not always easy. My dad passed away in Jan.2017, and the staff once again was so helpful in his last days, (even checking on him at the hospital).My mom enjoyed several activities at the home. She also got her hair done weekly in the on site salon, and loved to visit with the office staff. She enjoyed the daily snacks and treating guests to a meal in the dinning room.We were able to coordinate a birthday party for her 94th birthday a week after my dad died, and the kitchen and wait staff took special care to make it a wonderful celebration. My mom passed away in June of 2017. Because we had hospice in place (she had had a series of strokes 5 weeks earlier, ), she was able to pass away peacefully in her room. The nursing staff and aides were so sweet with her and helpful to us during the week she was dying.We also had caregivers for my mom from Golden Care in Carlsbad who came in two or three times a week during her entire time at Brookdale to help my mom with correspondence and small tasks, and just to be a friend and companion. I feel like this was a key ingredient in helping her to thrive at Brookdale, and would highly recommend this company. They were able to provide the “extra” companionship my mom needed.The staff at Brookdale was great, from Michael the Driver, Oula the Activities Director, Sasha the Director, to Henry in the dining room, and Ivy in Nursing, to Doris at the front desk, as well as all the other great aides, med techs and office staff that work there, and I feel like there is real concern from the top down to make all of the residents feel at home, and to work hard to ensure that they are well cared for. While there were some things that fell between the cracks here and there with communication, and we had some issues with my mom’s care in skilled nursing there, we know that overall Brookdale was a good fit for my parents and we are so thankful that they got to spend their last years in such a nice facility with people who cared for them in such a loving and kind way.

Bayshire is a great company to work for!

During my 97 year old dad’s stay at Brookdale Carlsbad, he experienced the wonderful, loving staff’s attentiveness and responsiveness to his every need! We were so grateful for their caring ways showing outstanding service with respect and compassion. There were always staff members available to him. He had just come out of the hospital and we feel he couldn’t have gone to a better place to meet all his complex needs! We give you 10 stars! Great job! Thank you!

My mother was in skilled nursing 8 months ago at this facility. She is there again, the difference in the quality of care is scary. Everyone acts like they hate their jobs. It takes 15 to 30 minutes to answer the call light. STAY AWAY!!!

I have had the pleasure to get to know the team at Brookdale Carlsbad for the past 3 years. Everyone from the social work team, memory care team, therapy and management care very deeply about their residents and go above and beyond to make sure they are cared for. The team has truly been amazing to work alongside of!

My mom has lived at Brookdale Carlsbad for almost a year now and the care she receives and the staff are wonderful. Today my family had Easter brunch with her and the food and service were excellent. Even my sister-in-law, who by her own admission is a very picky eater, finished her plate. It was obvious that Marco, the chef at Brookdale, had put a lot of thought and effort into the menu. Everyone at Brookdale is so thoughtful and caring and I feel very comfortable having my mom live there.

This is a great place for my mom. They warmly embrace the residents and make them feel at home from the minute you walk in. All of the staff seems to enjoy being there, which is unlike other assisted living facilities we have tried. Mom really likes the chef, who tries to interact with the residents and find out their lives and dislikes. The activity director makes a great effort to tailor their activities to the interests and abilities of the residents. The nursing staff is caring and listens to the residents. We are pleased that mom is enjoying life again.

My wife needed some recovery time from back surgery and a friend recommended Brookdale. We are so lucky she new about this place. It is unbelievable, the whole staff puts the patient first with loving care. Dont ask me to name one individual because then I would have to name every employee. I have eating meals with my wife and spending the time really helps me get thru this.Thank you Brookdale, we love you

Brookdale has taken care of my loving mother who has just recently passed. The staff at Memory Care was excellent they never missed a beat with my mother. I have nothing but high praises for ALL the staff in Memory Care‼️ They always had something going on AND Victor the piano player & singer & was my mothers favorite she loved to hear him play & sing 🎶 I never was disappointed😀 And most importantly, I NEVER heard any of the staff say one one bad word about the residents👍Kind, extremely patient, & calmly they care for each resident...I wouldnt have my mother any where else😀Thank you to all the staff at Memory Care ❤️ We will miss our mother 💔

My wife, Sheryl (Room 174) was so fortunate to be attended to by the incredible staff at this facility. She had become infected with sepsis following a kidney stone related infection. Her condition was one of extreme weakness and not being able to take care of herself in an independent fashion. Thanks to Dr. Mann, Sylvia Delarosa, Tessa, Shay, Lori, and everyone else at this incredible facility, she was able to resume her normal lifestyle in a safe and consistent fashion. While there for 5 weeks, she was treated with the utmost degree of courtesy, genuine concern, professionalism, and superb patient rapport. The best word to describe this facility is EXCEPTIONAL. Dan Grossman

My father in law has been at Brookdale Carlsbad since September of 2015. He has received excellent care the entire time. The staff is sensitive to our family and to his needs. Thank you to everyone for helping us during this difficult time.

My mother moved into Brookdale about 2 months ago and she absolutely loves it. The staff is wonderful and they have been so attentive to her needs. My mother has MS and is in a wheelchair 100% of her day and the staff has been terrific caring for her and assisting her in every way they can to make sure she is comfortable and safe. I cant say enough good things about this community and the staff. I highly recommend it. Jackie one of the staff members has been exceptional with my mother as have the other staff members such as Olah and all the others. They have gotten her to play cards and participate in activities she hasnt done in years. Thank you.

My mother had been at Brookdale Carlsbad (formally Emeritus) for almost 3 years. Her attitude initially was very negative and critical but with the encouragement and kind interest of all of the staff (food services, activity director, housekeeping and health techs), she turned more positive and warm toward others than I have I have seen in years! The staff knew her interests, which activities she would enjoy, her favorite foods, and looked for opportunities to engage her in conversation. The same continued in her stay in Skilled Nursing after a visit to the hospital. After her recent passing, many staff went out of their way to offer condolensces and tell me stories of their interactions with my mother. Thank you, all!

When a crisis occurred in my 100-year-old moms living situation, we were suddenly in urgent need of a new residence for her. We visited several senior homes in the Oceanside/Carlsbad/Vista area and chose the Brookdale Carlsbad. (We also liked the Brookdale Oceanside, but Mom grew up in Carlsbad and liked that connection.) Her then current living situation was getting much worse by the day, so we needed an immediate solution. The remarkable Brookdale Carlsbad staff could not have been more responsive. The Executive Director got her settled even before wed moved her things. The nursing staff were quick to get everything in order for her meds, and everyone was kind, supportive and solved our desperate problem, going out of their way to be helpful. From the executive director and front office staff, to the dining room servers, maintenance office and housekeepers, the Brookdale Carlsbad was wonderful. They have been a life-saver (literally) that has given our whole family full confidence that she will be well cared for. We cant praise the Brookdale Carlsbad highly enough. Exceptional!

Super great place, Grandma has been a few times, and the staff are always amazing with her even tho shes quiet feisty ♡. Big shot out to Ireen who always is sure that I understand everything going with Grams and to William and Phillip, you guys are truly awesome with your genuine care for all residents that you encounter. Your both always smiling and working hard to ensure happy patients. To Raquel, the lady in the Laundry department, You my friend truly are a rockstar and Thank you for your hard work behind the scenes!!! THANKS to the entire staff♡.... you all are why this facility runs so well and the residents are always clean, happy and well taken care!! It is noticed and extremely Appreciated!!!Nicole Bourne

My Mother has lived at Brookdale for 2 years. Sasha, Olah, Mike, Doris, Sabrina, Ben, Tina, Sonia and the wait staff just to name a few of the kind people that make it a home for her. Dear sweet Beverly the hair dresser is a blessing for the ladies there as well. The activities,dining and music are why see is doing well emotionally and physically.Please go and do a tour if you are looking for a home for a loved one. You can meet all these wonderful people and see the newly remodeled Brookdale of Carlsbad.

My mother had a full knee replacement and used this facility as a bridge between hospital post-op and going home. In the first two days, they did not have her pain medications on hand leaving her in pain, did not have her blood pressure medication so she took her own, did not clean her or her room floor after she had a messy bathroom accident, and did not seem concerned when her 72 hour post-op knee/leg began to swell and heat. It appears to me that weekends around this place are very low staffed and the staff in general disorganized and not on the same page as per patients needs. Disappointed. If they struggle to provide the post-op care, how could I ever consider them for end of life care?

Working with the Brookdale Carlsbad team is always a pleasure. They are responsive, timely, and always look out for the best interest of their residents and patients. As a healthcare professional, I have the opportunity to work a number of facilities and am always pleased when Brookdale Carlsbad is the right fit.

My has been at Emeretus now Brookdale for 24 hour care till she can come home. I see a very lovely exterior and a clean and nice interior. The nurses are very nice and am very happy I found this facility,

My mother has been in Brookdale for almost two years and she is thriving. The staff is attentive and caring and treat her as family. She says this is the place I belong. I agree with her.

Recently we put my mom and dad in Brookdale Carlsbad. They are both 97 years old. A friend of mine had told me to check this place out so I did. As soon as I walked in the door I knew in my heart that this would be great for them. The office staff was fantastic in working with us financially to make sure they had a place here. Once they got in there room things only got better. There room is just the right size and its very bright with alot of windows and they love it. Now that they are here I wondered if things would change but they havent at all. All of the staff go out of there way to make them feel at home and welcome here. Im here 2 times a day every day and I see alot that goes on and I have never felt more comfortable about having my parents here. And they have always made me feel welcome. There are many other things I would love to share but I would take to long.

I have been working in the senior care and housing industry for over 10 years. During the last 2 years I have worked very closely with Brookdale Carlsbad. I have always been impressed with the excellent care and attention to detail with all of their residents. This includes residents in their Independent Living, Assisted Living, Memory Care and Skilled Nursing/Healthcare center. As a vendor, I am also always treated with the upmost respect and professionalism. I will continue to refer prospective seniors to Brookdale Carlsbad.

My father has lived at this facility for the past 5 years. We really liked the former management team when it was operated by Emeritus, but after Brookdale bought it we have had nothing but trouble. Recently they changed their fee structure from a level of care system to an a la carte system which turned out to be a huge fee increase.The biggest problem hers is the Executive director. She does not respond to communications from the family and we can not trust her.She is one of the meanest people that I have ever met. The facility itself is great.

I have been lucky enough to help serve residents of Brookdale at Carlsbad for the last few years, and would absolutely recommend it to any families looking for Skilled Nursing, Memory Care or Residential Care services. Sasha manages a fantastic team committed to providing the best living experience for their residents, and the Skilled Nursing Facility has a brilliant nursing and care staff overseen by the Director Of Nursing, Sylvia, and Social Worker, Adrina. Additionally, recent renovations and room makeovers mean that the community is as aesthetically pleasing at it is a wonderful environment to recover and live. I would trust the team here with my own familys care and would not hesitate to recommend it to other families in search of Skilled, Memory Care or Residential Living!

Excellent care is giving here they r wonderful !!

I would like to recommend this facility highly. I have been a patient here for over 4 months. Sylvia and her team, and her assistants Judy, Adrina and Ray have the most knowledgeable and experienced group of nurses and CNAs that I have ever come across.They are compassionate and empathetic to your condition and needs. Randys team of Physical and Occupational therapist are also highly trained and experienced and help you right through your full recovery. From the cleaning staff, to the laundry staff, everyone will go out of there way to assist you in getting you back on your feet. The reason I feel so strongly about this place is that prior to my stay at Brookdale, I stayed at another SNF in Carlsbad and contracted 5 different strains of infection, which led to several unnecessary operations, which prolonged my recovery by months. So if you or your loved one needs care, do yourself a favor and consider Brookdale. I would sincerely like to thank each and everyone there for all they have done for me!

Both of my parent are residents at Brookdale Carlsbad. I feel that a review is warranted based on the unmatched level of care and caring that my parents receive on a daily, hourly and minute basis. My dad has stage 4 Parkinsons disease and mother has a history of strokes. The level of care required is high for both. Brookdale comes through in shining colors for the care of my parents. Brookdale is a warm and caring environment. Patty at the nurses station feels like she is one of our family members. Eli is a caregiver that manuevers my dad with ease and both of my parents have mentioned his name multiple times as someone they feel is essential to their care. I am literally tearing up as I write this because of how important he is to their care. Ivey and Sabrina are always informing me of anything my parents need. The communication is awesome! Connie, Henry, Elena and the entire wait staff in the dining hall treat every resident with respect and care. They deliver high quality food with a smile and are always accomodating to our requests when we have family visiting. My parents absolutley devour and love the food! Thank you all from the bottom of my heart. Wesley is one of the nicest people I have ever met and is very proficient at getting his job done. Sasha and Doris and both Tinas in the managment office are just amazing. They are heartfelt and very attentive and sensitive to anything you need. The feeling of warmness starts with them and trickles down to the entire staff. I have witnessed nothing but compassionan and caring at Brookdale. I dont know where they get the personnel they do but keep up the absolutely amazing job that you all do for the residents. And if this review sounds too amazing, I can assure you it is not. If you want your parents well taken care of look no further. I think the care can best be summed up from a quote from my brother who was visting my parents a few months ago. He said I have witnessed the staff being so nice to mom and dad that I almost feel like they are putting on a show. But I have watched and heard when they dont know I am listening and they are genuinely nice and caring all the time. It is heartfelt and amazing! I only give this place 5 stars because more are not available!!!

Great caring staff!!!

Trustworthy.