Extremely poor service from receptionists. My mother purchased glasses in cash at her appointment, with the machine that prints receipts down at the time. We were told it wouldn’t be an issue when picking up, but my mom was accused of not actually having paid by the entire gang up front when she came in the next time, and was sent home made to feel crazy. I then go back and continue to try and solve the issue while they keep insisting I paid only partly with a card. Only to find out they were confusing my mother with another patient without taking the time to even check her identification. Why would you not believe a customer and try to figure out the situation, instead of taking on an accusatory and completely denying attitude? They were very willing to take my elderly mothers money and send her home empty handed.

My husband and I were both seen here yesterday; we were glad they were able to open back up with appropriate precautions for the safety of staff and patients. Dr. Powell was great, super friendly and comfortable to work with. I told him directly that we might order glasses online instead of purchasing there, and could we get our prescriptions. He was happy to oblige - and afterward Tasha helped us go through our glasses choices and select what we wanted. She was happy to give us our pupil distances for online ordering as well (even though we did end up buying glasses there). No fuss at all, everybody was really friendly and perfectly comfortable with the idea of us buying glasses online.

Dr. Powell is great with my 11 year old. Nice staff in office

Fantastic staff & service!

Dr. Ray is the best! Excellent and quality care! Dr. Ray and the staff (Joen & Melissa) are very friendly and helpful! They have many years of experience. They have a great selection of frames for all ages with a wide variety of styles! I highly recommend Burlington Eye Care!

I cant believe any one would find Dr. Powell or any of his main staff as rude. All I can think is that the reviewer who had a poor experience was a bit confused. My main criteria for any doctor (after being qualified) is that they treat me as if I were their son/brother, etc. I.e. They give me the same care and attention and effort they would give their dearest loved ones. Dr. Powell and his assistant certainly gave me this type of care; for which I am very grateful.

I love Dr. Powell, but due to some circumstances I can’t go there anymore so I went and picked up my prescription and asked Joan if I could get my pupillary distance in order to buy some sunglasses online and she rolled her eyes at me and was really disrespectful. I’m pretty disappointed in her poor attitude.

Ive been going here since I was in 2nd grade. Always polite and professional. The doctor always listens and is very helpful and friendly.

The main receptionist at the front desk when you first walk in should be embarrassed for her pathetic customer service skills. My 7 year old was there to pick up and be fitted for new glasses today. This receptionist was asked to help with the fitting because the usual lady who works with frames was busy with the only other customer in the office. So the front desk lady briskly made a piss poor attempt at fitting the glasses and tried to send us on our way. My daughter was having to hold her glasses on by hand to keep them from sliding off of her face. I asked if they had any nose pads to help hold them on better and her reply was Thats just how plastic frames are. It was very obvious she couldnt be bothered. We went straight over to Paris Miki where they actually have a clue, and the lady there sat with my daughter and spent about 15 minutes with her making sure her fit was good and also gave her little nose cusions to help make the frames more comfortable. All free of charge!!!! Thank you Paris Miki for taking the time to help a little girl and make her glasses wearable. Lady at the front desk from now on if your asked to help with a fitting maybe you should decline.

The doctor was really rude to me and didnt believe i couldnt see